Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

Role: Delivery Director

Location: Kuala Lumpur, Malaysia

About the role: 

As OLIVER continues to expand across APAC, our clients are asking for more than “delivery”. They want a partner who can operationalise their marketing vision, modernise ways of working, and reliably deliver at speed and scale across channels, markets and time zones.

This role exists to elevate APAC’s capability to deliver this by:

• Translating client strategy into workable operating models and execution systems.
• Driving account transformation (ways of working, tooling, governance, talent models).
• Embedding GenAI-enabled delivery to improve speed, quality, consistency and knowledge reuse.
• Leading a shared services hub that improves scalability, standardisation and capacity access across accounts.
• Partner with New Biz, Client Leadership, Strategy, Creative & Technology to design compelling solutions for pitches, renewals, and RFP responses.
• Ensuring work is delivered on brief, on time, and to the expected quality, with strong stakeholder confidence

The Regional Delivery Director sets the regional standard for delivery excellence, supporting account leadership teams to transform how work gets done, and enables mobility of work and people across studios and accounts.

What you will be doing: 

1) Operationalise Client Vision & Improve Delivery Outcomes

• Partner with client and account leadership to translate vision, strategy and roadmaps into delivery plans, operating rhythms, and measurable outcomes.
• Ensure delivery approaches are fit-for-purpose across retained, project, high-volume, and “follow-the-sun” models.
• Establish and maintain regional delivery standards (brief quality, planning, prioritisation, estimation, QA, approvals, handoffs, and reporting).

2) Lead Account Transformation (Ways of Working + Operating Models)

• Diagnose delivery pain points and maturity.
• Design and implement account-specific operating model improvements: intake, triage, prioritisation, sprint/cadence models, SLAs, resourcing models, QA and release management.
• Lead change management: adoption plans, comms, training, stakeholder alignment, and ongoing optimisation.

3) Lead a Shared Services Hub

• Define the hub vision, scope (services offered), service catalogue, SLAs, and engagement model with accounts.
• Set up hub governance
• Enable cross-account load balancing to improve speed to delivery and reduce bottlenecks.
• Standardise repeatable delivery components (templates, playbooks, reusable assets, production patterns).

4) GenAI Enablement & Responsible Adoption

• Identify and prioritise GenAI use cases that improve delivery (e.g., versioning, localisation support, content QA, summarisation, briefing, knowledge retrieval, production acceleration).
• Partner with global and regional stakeholders to embed GenAI into workflows with proper governance.
• Build training and adoption programs so delivery and craft teams can use GenAI confidently and consistently.

5) New Business Solutioning (Pitches, RFPs, and Go-to-Market Delivery Design)

• Lead the delivery and operating model design for new opportunities including service model and scope definition, tooling and GenAI workflow designs, resource models, etc. (roles, capabilities, ramp plans, onboarding approach)
• Provide operational due diligence on proposed solutions: identify delivery risks, dependencies, assumptions, and mitigation plans.
• Ensure estimates, timelines, and delivery commitments are realistic, transparent, and execution-ready, aligned to client expectations and internal capacity.

6) Regional Delivery Governance & Ownership

• Create and maintain documentation that tracks delivery status, dependencies, risks and mitigations across key engagements.
• Ensure project lifecycle management is maintained and continuously improved.
• Oversee regional capacity planning, mobility of talent, and cross-studio collaboration.
• Monitor utilisation as an indicator of planning health and scalability and address chronic under/overload patterns.
• Mentor and develop delivery leadership: coaching, capability frameworks, training paths, succession planning.

Measures of Success: 

• Regional Account Health Score above 90%
• Aggregate Net Promoter Score (NPS) above 45 and Client Sat Score (CSAT) above 90
• Client Retention above 95%

What you need to be great in this role: 

• 15+ years in delivery/operations leadership roles
• 10+ years in agency environments
• Extensive experience leading multi-market, multi-disciplinary delivery models
• Proven track record operationalising strategy into scalable delivery systems and governance
• Demonstrated success in account transformation / change leadership
• Strong client leadership: trusted operator, confident communicator, escalation management
• Deep understanding of delivery tooling, workflow design, and capacity planning
• Practical understanding of GenAI applications in marketing operations and production (and governance implications)
• Comfortable operating across regions, cultures and time zones
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical  

The Right Fit: 

• Chief Operating Officer / Vice President / Head of Operations of an independent agency managing teams and complex processes, focusing on efficiency and delivery.
• Managing Director at an independent or network agency with oversight of projects, clients, and delivery processes who bring strategic and operational expertise to the table.
• Senior Delivery Director / Head of PMO / VP of Project Management at a network agency overseeing the delivery of client projects and campaigns to ensure client satisfaction.
• Global / Regional Programme Directors at a network agency or consulting firm, managing large-scale projects with strategic oversight.

Req ID: 16666

#LI-DB1 #LI-Remote

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

Reporting of the role: This role reports to the Head of Media Practices &  works closely with Head of ecommerce, WPP Media APAC 

Role Description 

The Director of ecommerce brings thought leadership in full funnel commerce strategy and planning, ecommerce campaign management, DTC, and retail media expertise to the WPP Media, delivering best-in-class solutions across our client teams. 

This role will understand the capabilities of commerce platforms including retail media networks and AdTech partners and will assist in solving complex business problems through simplified POVs. The role will identify product, process, or solution opportunities based on client needs and unlocking new growth opportunities across channels for clients. 

This role will have the opportunity to work across multiple client accounts, Affiliate and influencer marketing teams, performance marketing, retail, tech and analytics partners, and support highly dynamic cross-functional project teams.  This role is designed to deliver Commerce strategic support to our clients and WPP client teams. The role is responsible for operationalizing best practices, developing commerce solutions, and delivering client business objectives. 

Job Responsibilities: 

Strategic Leadership: 

• Champion the adoption of WPP Commerce across existing and new business 

• Support client teams (investment, performance, planning, data, and analytics) to deliver comprehensive solutions that accomplish client’s business objectives. 

• Support the integration between commerce and brand media to develop end-to-end media strategy for clients. 

• Stay up to date on the latest trends and best practices in retail media. Develop and cascade POVs on changing industry dynamics. 

• Assist in developing commerce and retail media content for the organization, including educational trainings, POVs, and frameworks. 

• Develop robust partnerships with key marketplaces (Lazada, Shopee etc.), affiliates (shopback, involve asia etc.), other retail partners (Foodpanda, Grab etc.) 

• Define priorities, targets, and budgets, adapting global playbooks and guidelines into actionable local plans. 

• Collaborate with planning and buying teams to create comprehensive playbooks outlining how to integrate digital/non-digital retail media formats into overall client campaigns.  

Client Success: 

• Collaborate closely with client teams to execute best-in-class campaigns aligned with client objectives. 

• Consult with agencies and clients, translating business briefs into actionable retail media strategies. 

• Drive performance across marketplace accounts, ensuring alignment with broader commerce strategies. 

• Design measurement frameworks for all retail media formats, considering factors like lift studies, in-store traffic data, and promotional code tracking, to track effectiveness and client ROI. 

 Operational Excellence: 

• Build and refine internal tools, processes, and reporting dashboards to streamline retail media operations, enhance performance tracking, and enable data-driven decision-making. Proactively streamline processes for enhanced collaboration within GroupM Commerce and with our clients. 

• Develop frameworks, case studies, and training materials to continuously elevate biddable commerce media buying. 

• Proactively identify and evaluate emerging platform capabilities, pilot new ad products, and negotiate favourable partnership terms to maintain our competitive edge. 

• Develop and run training program to raise group capability across key Commerce capability. 

 Commercial 

• Take ownership on pipelining, forecasting and delivery of group Commerce solutions and projects. 

• Provide accountability across the assigned Group for commercial outcomes of all projects, products and services. 

• To report against the business growth targets, working closely with the client and market leads to deliver them. 

What it takes to be successful 

• Expert knowledge on the Retail landscape and relevant topics within the industry 

• Be a strategic problem solver, with the ability to understand client business challenges and develop creative, effective & measurable solutions. 

• Agile and collaborative approach to designing and developing capabilities with strong sales, business, and commercial acumen. 

• High-level stakeholder management capabilities, who can influence a diverse range of teams and individuals. 

• Effective in both verbal and writing when presenting / packaging projects to the clients and internal stakeholders is a much. 

• Experienced trainer, having worked with marketing teams to deliver learning & development programs. 

• Strong data & tech partner management capabilities, with established relationships in place with key partners 

• Highly organised, detail orientated, QA-focused with demonstrated project management capabilities. 

• Ability to work in a matrix organisation, managing complexity and challenges. 

• Flexibility to work in a cross-functional team but also have the initiative to problem solve independently. 

• Deep understanding of retail commercial elements such as profit margin, inventory levels, forecasting, and demand planning to inform media decisions. 

• 10+ years of experience in ecommerce/retail strategy, partner management, ecommerce campaign management and client relationship management 

• Experience in campaign management and optimization across multiple retail platforms (Lazada, Shopee, Foodpanda, Criteo, Google, Meta, Tiktok shop etc.). 

• Experience with retail bid management platforms, such as Pacvue or Skai 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted 

About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Overview

We are looking for an innovative and experienced Agentic AI Specialist with expertise in GitHub Copilot, large language models (LLMs) and agent-based modelling to join our forward-thinking team. The ideal candidate will have a deep understanding of AI-driven development tools, natural language processing, and the ability to integrate these technologies to enhance productivity and efficiency in software development processes.

Key Responsibilities

• AI Integration and Optimization:
  • Leverage GitHub Copilot and other AI-driven tools to enhance coding efficiency and accuracy.
  • Integrate large language models (LLMs) into existing workflows to automate and improve development processes.
• Development and Implementation:
  • Develop and implement AI solutions that assist in code generation, debugging, and documentation.
  • Collaborate with development teams to identify and address areas where AI can improve productivity and quality.
• Research and Innovation:
  • Stay abreast of the latest advancements in AI, machine learning, and natural language processing.
  • Conduct research to explore new applications of LLMs and AI tools in software development.
• Training and Support:
  • Provide training and support to development teams on the effective use of GitHub Copilot and other AI tools.
  • Develop documentation and best practices for integrating AI tools into the development lifecycle.
• Collaboration and Communication:
  • Work closely with cross-functional teams to understand their needs and provide tailored AI solutions.
  • Communicate complex AI concepts and solutions to non-technical stakeholders.
• Security and Compliance:
  • Ensure that all AI solutions comply with security and regulatory requirements.
  • Implement best practices for data privacy and security in AI-driven development processes.

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in AI, machine learning, or related roles.
• Proven track record of integrating AI tools into software development processes.
• Proficient in programming languages such as Python, JavaScript, or similar.
• Extensive experience with GitHub Copilot and other AI-driven development tools.
• Strong understanding of large language models (LLMs) and their applications.
• Familiarity with natural language processing (NLP) techniques and tools.
• Familiarity with agile methodologies and DevOps practices.

About the Role

As a Full-Stack Developer / AI Design-to-Dev, you'll transform business ideas into production-ready applications using cutting-edge AI design tools and modern full-stack frameworks. With a strong bias toward frontend development, you specialize in the critical early stages—from concept through pre-totype to prototype—where design systems meet AI-augmented development. You're an expert at leveraging tools like v0.dev, bolt.new, and Lovable to rapidly generate components, then building out the complete stack to meet enterprise standards for accessibility, performance, responsive design, and scalability. You must be able to think fast, work outside the box, and have a passion for pushing the boundaries of what AI can achieve. You will join a team that thrives on experimentation, moving at a rapid pace from initial concepts through prototypes to production-ready applications.

Key Responsibilities

• Rapidly transform concepts into interactive prototypes using v0.dev, bolt.new, Lovable, and similar AI design tools.
• Build full-stack applications from prototype to production, with emphasis on frontend excellence and solid backend foundations.
• Ensure all components align with existing design systems (design tokens, color palettes, typography, spacing) and brand guidelines.
• Develop production-ready UI components using modern frameworks (React.js, Vue.js, Nuxt.js) with best practices for accessibility, performance, and responsive design.
• Design and implement RESTful APIs and backend services using platforms like Supabase to support frontend functionality.
• Work with databases (SQL and NoSQL) to manage application data efficiently.
• Implement authentication, caching strategies, and optimize application performance across the stack.
• Collaborate with UX Designers, AI Builders, and Innovation Leads throughout the development lifecycle.
• Leverage Figma and design system tooling to maintain component libraries and streamline design-dev handoff.
• Document design decisions and technical implementation in Jira as part of the ticket-driven workflow.

Qualification

• 2+ years in full-stack development with strong frontend expertise in modern UI frameworks (React.js, Vue.js, Nuxt.js). Bonus points if you have experience working in a startup or rapid prototyping environment.
• Desired experience with NodeJS and Express.
• Proven hands-on experience with AI design tools such as v0.dev, bolt.new, Lovable, or similar platforms.
• Experience with workflow automation platforms such as N8N.
• Strong track record of delivering production-grade full-stack applications.
• Solid understanding of backend development, including API design (REST, GraphQL), server-side logic, and database management.
• Experience with platforms like Supabase for rapid backend development and both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB) databases.
• Deep understanding of design systems, design tokens, and component-driven development.
• Expert-level proficiency with Figma, including design system management and component libraries.
• Experience with CSS frameworks (e.g. TailwindCSS) and modern styling approaches.
• Strong collaboration and creative problem-solving skills.
• Experience with TypeScript and modern JavaScript/ES6+ features.
• Familiarity with cloud platforms (AWS, Azure, GCP) and deployment workflows.
• A portfolio showcasing full-stack applications you've built, including work with design systems and AI design tools.

What Appnovation Offers

• Challenging and rewarding work with real impact
• Growth opportunities for personal and professional development
• Exposure to exciting projects and high-profile clients
• Supportive work environment with access to company leaders.

What Benefits Appnovation Has to Offer 
● EPF
● Wellness Allowance
● ME Days
● Employee Assistance Programme

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown

Role:  Social Media Director – APAC 

Location:  Kuala Lumpur, Malaysia

About the role: 

The Director of Social Media – APAC will build and elevate our social media marketing services across this dynamic, high-growth region. You will unite social media practitioners currently embedded across diverse markets and clients, driving a practice that helps OLIVER stand out with original, award-winning work that delivers strong value to clients. Working with passionate local teams and business leads, you'll unlock significant growth opportunities while developing our creator and social commerce services. 

We seek a highly accomplished social media leader with deep expertise across the diverse APAC landscape. You understand the nuanced consumer behaviours, platform preferences, and cultural dynamics across key markets including Indonesia, Vietnam, Malaysia, Philippines, Thailand, Singapore, Japan, Australia, and India. You're excited by the region's leadership in social commerce and see the opportunity to build something special. You're a strategic thinker who can help teams deliver work that positions OLIVER as a strategic partner, not just a production resource. You're data-driven, results-oriented, culturally sensitive, and passionate about what makes brands succeed across Asia-Pacific's varied digital ecosystems. 

What you will be doing: 

Leadership & Capability Building: 

• Unite and empower social media practitioners embedded across APAC clients and markets, building strategic capability and fostering cross-market collaboration and learning. 
• Coach teams to deliver strategically-driven, high-value work that positions OLIVER as a key partner to clients and drives measurable business results. 
• Develop expertise in social commerce and live selling, positioning OLIVER as a leader in these rapidly evolving areas where APAC sets global standards. 
• Leverage AI and proprietary technology to enhance team efficiency and output quality across markets. 

Growth & Strategic Client Management: 

• Drive business growth by identifying and capitalizing on opportunities across the region, serving as a strategic advisor and figurehead among APAC clients. 
• Provide culturally-nuanced social media consultancy to senior clients, developing market-specific strategies and frameworks that maximize ROI while respecting local consumer behaviors and platform ecosystems. 
• Build and nurture strong client relationships across markets, partnering with senior stakeholders to deliver smart, effective solutions tailored to local needs. 
• Develop compelling proposals that secure new business, expand existing accounts, and introduce social commerce capabilities.

Market Excellence & Innovation: 

• Establish best practices that respect market differences while promoting service excellence, identifying opportunities for increased efficiency and effectiveness across the region. 
• Ensure teams leverage emerging technologies—particularly in social commerce, live selling, and AI—to deliver greater value to clients. 
• Educate clients and teams on market-specific social media opportunities, platform innovations, and the power of social to drive measurable brand impact and ROI. 
• Share cross-market insights and success stories to elevate practice across the entire region. 

What you need to be great in this role: 

• APAC Market Expertise & Cultural Intelligence: Deep understanding of social media landscapes across multiple APAC markets (10+ years in agencies or brands within the region), particularly Indonesia, Vietnam, Thailand, Malaysia, Philippines, Singapore, Japan, Australia, and India. Proven ability to navigate diverse consumer behaviours, platform preferences, and cultural nuances. Strong knowledge of social commerce and live selling best practices. 
• Strategic Builder & Change Leader: Track record of building social capabilities that differentiate agencies in market. Skilled at developing award-winning work and strategic approaches that position agencies as key partners. Ability to unite distributed talent across markets, fostering collaboration and excellence. 
• Client Relationship Management & Flawless Communication: Excellent presentation skills with the ability to deliver compelling communications both in person and online. Exceptional ability to build and maintain senior client relationships, representing the agency with polish and confidence at industry events, in boardrooms, and new business situations. 
• Results-Driven & Entrepreneurial: Proven track record of driving revenue growth and delivering profitable outcomes. Proactive, solution-oriented, and energized by opportunity. Focused on delivering measurable results and effective work that drives business outcomes. Comfortable building in a high-growth environment. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16404

#LI-RO1 #LI-Hybrid

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

The Role Capco is seeking a Data Architect to lead and deliver complex data architecture initiatives across our financial services clients. In this senior consulting role, you’ll guide clients through their data transformation journeys—defining strategy, designing architecture, and building scalable, cloud-based platforms. You’ll also contribute to shaping Capco’s modern data architecture offerings.

Responsibilities

• Lead agile consulting projects focused on modern data architecture, cloud transformation, and data management
• Define and implement scalable enterprise data strategies across programmes and business units
• Design and deliver data platforms using hybrid or cloud-native technologies on AWS, Azure, or GCP
• Drive integration of data governance, cataloguing, privacy, and metadata capabilities in line with enterprise standards
• Participate in data architecture and data governance forums
• Act as a data subject matter expert to clients, presenting technical concepts in a business context

What We’re Looking For

• Proven experience in data architecture, cloud data engineering, and enterprise platform design
• Deep knowledge of modelling practices including contextual, logical, and physical data modelling
• Hands-on experience with cloud-based data ecosystems (AWS, Azure, GCP) and modern data stacks
• Understanding of cloud data migration, data governance and data management principles, and security frameworks
• Strong communication skills to engage stakeholders across technical and non-technical teams

Bonus Points For

• Data or cloud architecture certifications (e.g., AWS, Azure, GCP, Databricks)
• Experience in data lake design and large-scale data migrations
• Familiarity with graph computing and semantic data modelling
• Background in Financial Services with stakeholder management in complex environments
• Ability to lead teams and contribute to the development of Capco’s data architecture propositions

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely..

The role in a nutshell:

We are seeking an experienced, visionary, and results-driven individual to lead our Exchange function as the Head of Exchange. This pivotal leadership role will be responsible for the strategic direction, operational excellence, regulatory compliance, and overall growth of our trading platform. The ideal candidate has a deep understanding of market structure, technology, liquidity provision, and exchange operations in the digital assets space.

Your mission will be:

- Strategy and Vision

• Define and execute the long-term strategy for the exchange, including product roadmap, market positioning, and growth initiatives, aligning with the company's overall vision.
• Identify new market opportunities, product expansions (e.g., new derivatives, staking products, token listings), and partnerships to drive volume and revenue growth.
• Lead the analysis of relevant market trends, competitive landscapes, and technological advancements to maintain a competitive edge.
• Partner with other businesses within the group to develop new opportunities and drive synergies across the group

- Exchange Operations and Performance

• Oversee the day-to-day operations of the exchange, ensuring high performance, stability, security, and low latency of the trading infrastructure.
• Drive continuous improvement in trading features, execution quality, market making tools, and overall user experience for retail and institutional clients.
• Monitor and analyse key performance indicators (KPIs) such as trading volume, market share, revenue, and liquidity depth, as well as P&L performance, implementing strategies to meet aggressive targets.
• Manage relationships with key market participants, including liquidity providers, custodians, and institutional traders.
• Lead the community management of Luno’s top traders globally to create a valuable ecosystem gathering constant feedback to drive customer improvements across the trading product suite. 

- Regulatory Compliance and Risk Management

• Ensure all exchange operations, listings, and market activities are fully compliant with relevant global regulations and internal policies (e.g., AML, KYC, market abuse monitoring).
• Act as the primary contact for regulatory bodies and internal compliance teams concerning exchange operations.
• Develop and enforce robust risk management frameworks, including trading risk, credit and counterparty risk, operational risk, and technological risk.

- Team Leadership and Management

• Lead, mentor, and grow a high-performing team across trading operations, product management, market surveillance, and technology functions dedicated to the exchange.
• Foster a culture of innovation, accountability, collaboration, and continuous learning within the Exchange team and the broader business.
• Collaborate closely with cross-functional teams including Engineering, Product, Legal, Compliance, Finance, Treasury and Marketing.

A little about you:

• Experience: Minimum of 8-10+ years of experience in a senior leadership role within a reputable cryptocurrency exchange, electronic trading venue, or leading financial institution, with a direct focus on market operations or product management. Experience in Digital Assets is required.
• Market Knowledge: Deep expertise in market microstructure, electronic trading systems, liquidity strategies, and order book management.
• Leadership: Proven track record of building, mentoring, and managing high-performing, geographically distributed teams.
• Regulatory Acumen: Strong understanding and experience of regulatory requirements (e.g., MiFID II, SEC, CFTC, FSCA, FCA, or equivalent crypto/financial regulations) relevant to operating a trading venue.
• Technical Proficiency: Solid understanding of trading technology, system architecture, and low-latency environments.
• Education: Bachelor’s or Master’s degree in Finance, Economics, Computer Science, or a related field.

- Preferred Skills

• Experience launching new exchange products or expanding into new regulated markets.
• Familiarity with various products beyond spot trading, such as derivatives (futures, options), lending/borrowing, and staking services.
• Strong network within the institutional trading and financial technology communities.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.