How you’ll help us achieve it

Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent Administrative Manager. Reporting to the Agent Operations Lead, the role holder will ideally be an excellent multitasker committed to overseeing a growing administrative officer team within our DRC agent management team.  

In this role, you'll; 

• Support agent and user operations team from the head office.
• Ensure agent teams are recruited and managed per internal policy and procedure.
• Help develop and ensure procedures are followed for addressing agent issues at agents are tracked, reported, and addressed.
• Manage the requesting, dispatching, and tracking usage of agent-related supplies.
• Managing a team of administrative officers involved in agent operations activities.
• Oversee agent management administration and reporting.  
• Create and roll out systems to ensure relevant contracts are up-to-date across systems.
• Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal.
• Be general custodian of all regional data and required reporting.
• Provide accurate data analysis and performance forecasting.
• Champion for performance improvement within the agent team.
• Manage all contracts and payroll associated with interim firm staff.
• Work with ops admin officers to support agents across the country.
• Manage or support recruitment, onboarding, and offboarding as needed in the agent ops department.
• Create and roll out systems between admins and regional managers to dispatch all required supplies, merchandising material, and any other required supplies, tracking dispatched and available supplies and their use.
• Provide financial support in monitoring and closure of agent/customer cases.
• Provide basic training on agent admin-related issues to the field teams.Manage and train entry-level admins within agent management. Help coordinate and manage all agent communication and training as may be required.
• Manage, track, and report on all agent potential risks and suspicious activities. 

Key details

• Location: You'll work from our office in DRC and may travel to field locations.
• Work authorization in DRC Faso is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Proficiency in French and English.
• At least 3 years experience in a comparable role (HR, Admin, Finance). 
• At least 1 year’s experience managing a team.
• Excellent computer skills and intermediate data analysis skills (great at spreadsheets).
• Good communication skills.
• HR, Admin, Business or Finance graduate degree.
• Team leadership and coordination abilities.
• Able to proactively prioritize, plan, delegate, and follow up client, field team, and agent issues until resolved.

You might be a good fit if you

• Seek to improve yourself through honest self-reflection.
• Have managed successful teams to achieve ambitious goals.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.

#LI-MS1

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users. 

The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.

In this role, you'll;

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
• Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
• Build and lead high-performing teams, fostering a culture of excellence and innovation.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values, leading by example and embedding them within the team culture.

Key Details 

• Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
• Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.

Requirements 

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

You might be a good fit if you

• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
• Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
• Build strong relationships and bring out the best in people.
• Excel at leadership and enjoy managing diverse and large field ops teams.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Think from first principles about how things should work.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.

#LI-MM1

How you'll help us achieve it

Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Kinshasa to join our global team and help us deliver the best possible experience to our customers. 

  In this role, you'll: 

• Serve as the primary point of contact for customers, providing them with world-class service and support.
• Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure customer needs are met.
• Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
• Maintain up-to-date knowledge of Wave products.
• Use active listening to understand customer needs and provide solutions that address them.
• Participate in team meetings and contribute to continuous improvement initiatives.

Key details

• Location: Kinshasa.
• Contract Type: CDD, 6 months.
• Our salaries are competitive and calculated using a transparent formula.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement

Requirements

• Fluency in French and local languages.
• 3 years of experience in a comparable position (Call center, Customer Service).
• Being able to work with flexible schedules.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get something done
• A strong sense of responsibility and an excellent ability to take initiative
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination
• Are excessively detail-oriented and seek to achieve excellence in everything you do
• Are client-oriented and have strong interpersonal skills
• Are a diplomatic speaker
• Have a teamwork spirit
• Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value

How you'll help us achieve it

We are looking for a driven Field Officer to join Wave as we launch our operations in the DRC, where you will manage product rollouts and help build our agent and merchant network on the ground. You will represent Wave in the field, overseeing distribution and marketing activations while ensuring our services are accessible to the communities we serve. You will also engage directly with users, agents, and merchants to better understand their needs and challenges related to money transfers and financial services, providing valuable insights to inform our local strategy.

In this role, you'll: 

• Ensure agent quality and compliance with legal and policy requirements.
• Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
• Collaborate with the BTL team to build a well-branded, well-equipped agent network.
• Collaborate with the agent liquidity team to monitor cash and float availability at agent locations.
• Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.
• Identify underperforming agents, close them, recover Wave items and equipment, and ensure branding materials are removed.
• Be the primary contact for all agency networks acquiring Wave products in your territory.
• Champion excellent customer service among distributors and agents within your territory.

Requirements

• Fluent in English & French, with ideally a good command of one additional local language.
• Experience working with informal merchants, market vendors, or agent networks is a plus.
• 2–3 years of experience in field sales, microfinance, telecoms, or fintech.
• Willingness to travel extensively within the assigned zone.
• Comfortable working in fast-paced, sometimes challenging field conditions.
• High level of integrity and reliability.

Key details

• Location: We are hiring for this position in various locations between Kinshasa and Congo Central.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location.
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

You might be a good fit if you

• Are excited about working in the field, as this is a largely field-operations role.
• Detail-oriented and seek to achieve excellence in everything you do.
• Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.
• Enjoy teamwork, but also know how to work well independently.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

#LI-MS1

How you'll help us achieve it

We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.

You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.

In this role, you'll;

• Support Organizational Design & Effectiveness

  • Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
  • Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
  • Support managers on change management, team design, and culture alignment as their orgs scale.
  • Contribute to cross-functional projects that enhance employee experience, performance, and engagement.

  Learning & Development Collaborations

  • Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
  • Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
  • Track participation, to inform continuous improvement of learning initiatives.

  Talent Management & Growth

  • Partner with leaders to map career paths and growth frameworks across their teams.
  • Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
  • Build visibility into succession planning, and emerging talent across Wave.
  • Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.

  Grow our Talent & Development Programs

  • Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
  • Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.

  Strengthen Employer Branding 

  • Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
  • Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations.
• Work authorization in Côte d'Ivoire. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
• A degree in Business Administration, Human Resources, or equivalent.
• French and English proficiency. 
• Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
• Hands-on operational experience in managing employee relations. 
• Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
• Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.

You might be a good fit if you

• Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
• Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
• Are analytical and data-informed, using insights to guide decisions and measure impact.
• Excel at building relationships and trust, partnering across multiple levels and cultures.
• Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.

How you'll help us achieve it

Wave is rapidly expanding across Africa, and the Democratic Republic of Congo (DRC) is a key market in our next phase of growth. As we scale our operations, we’re looking for a mission-driven Senior Recruiter to lead hiring efforts in DRC. You’ll play a critical role in attracting, assessing, and closing top talent while helping us build scalable, data-driven recruiting practices in a fast-growing environment.

You’ll be part of a globally distributed People team and will help shape how we hire as we launch and grow new teams in-country.

In this role, you’ll;

• Own full-cycle recruitment for a wide range of roles (from sourcing to offer), with a strong focus on leadership and business-critical hiring in DRC.
• Build and execute sourcing strategies tailored to the Congolese market, while contributing to regional (multi-country) pipelines.
• Partner closely with hiring managers to understand team needs, define hiring strategies, and deliver high-quality hires quickly in a scaling context.
• Deliver an exceptional candidate experience, acting as a strong ambassador of Wave’s mission and culture.
• Continuously improve recruiting processes, proactively identifying bottlenecks and implementing scalable solutions.
• Use data and analytics to track pipeline health, optimize hiring funnels, and inform decision-making.
• Ensure high-quality data management in our ATS (Greenhouse) to enable accurate reporting and insights.
• Design and drive inclusive hiring strategies to build diverse and high-performing teams.
• Uphold a high hiring bar, ensuring every hire reflects Wave’s values and long-term ambitions.
• Mentor junior recruiters and contribute to building a strong, collaborative Talent function in the region.

Key details

• The location is primarily based in Kinshasa, with some travel. 
• Work authorization in DRC is required.
• Our salaries are competitive and calculated using a transparent formula.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement

Requirements

• 6+ years of experience owning end-to-end recruitment processes.
• 3+ years of in-house recruiting experience in Africa, ideally in high-growth or scaling environments.
• Strong experience hiring for field and office roles.
• Deep understanding of local talent markets in DRC (Kinshasa and beyond).
• Fluency in French and English (required).
• Excellent stakeholder management and communication skills.
• Strong analytical mindset (comfortable working with metrics, KPIs, and spreadsheets).
• Ability to operate with autonomy in a fast-paced, ambiguous environment.

You might be a good fit if you

• Thrive in high-growth, build-from-scratch environments.
• Are passionate about financial inclusion in Africa.
• Take a data-driven approach to problem-solving and decision-making.
• Love building networks and engaging talent communities.
• Are highly adaptable and comfortable navigating complex, evolving environments.
• Enjoy experimenting and improving processes rather than maintaining the status quo.
• Are tech-savvy and interested in leveraging tools/automation in recruiting.
• Are a strong negotiator and closer.
• Can independently lead projects with minimal oversight.
• Are excited by launching new markets and scaling teams from the ground up.
• Are open to travel within the region as needed.

How you'll help us achieve it

At Wave Mobile Money, the Security Manager is a business-critical operator responsible for ensuring that our operating model can scale safely in a cash-intensive and high-risk environment.

This role is about more than just physical safety; it is about protecting our people, assets, and financial flows while enabling rapid business growth. You will integrate security directly into the design of our operations—particularly around cash movement and agent networks—ensuring that Wave remains resilient even in the most challenging context

In this role, you'll be responsible for:

Risk Management & Security Framework

• • Develop and maintain a security risk management framework aligned with Wave’s business objectives and local DRC requirements.
  • Implement operational security policies tailored to fintech activities (cash, agents, and network).
  • Integrate location risk considerations into agent network design and expansion decisions.
  • Identify emerging risks and propose pragmatic, growth-oriented mitigation measures.

  Analysis, Monitoring & Reporting

  • Monitor cash exposure levels, rebalancing patterns, and operational risk indicators across the network.
  • Establish a structured system for incident management and post-incident analysis.
  • Produce actionable briefings and reports with clear recommendations for leadership.
  • Develop tools for mapping risks and tracking leading indicators (e.g., high exposure nodes or repeated anomalies).

  Operational Security & Business Continuity

  • Manage physical security systems, resources, and in-house training for security staff.
  • Design and implement secure cash handling, storage, and movement practices across distribution points.
  • Serve as the primary point of contact for local security services and authorities.
  • Assess vulnerabilities for existing locations and contribute to Business Continuity Plans (BCPs).
  • Advise field teams on travel, deployments, and safety during working hours.

  Support for Teams & Safety Culture

  • Empower operational teams to integrate safety practices into their daily routines without sacrificing speed.
  • Roll out security training modules on cash handling and rebalancing for field staff.
  • Promote a culture of prevention and accountability; ensure security practices are consistently applied in the field.
  • Carry out background checks for key individuals, including new hires, stakeholders, and partners.

  Protection of People & Assets

  • Implement measures to secure staff, offices, and service points (CCTV, access control, fire/intrusion detection).
  • Lead investigations into cases of embezzlement, theft, physical assault, or cash discrepancies.
  • Ensure crisis response readiness, including a 24-hour on-call support capability.

Key details

• The location is primarily based in Kinshasa, with frequent travel to field operations. 
• Work authorization in DRC is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Experience: Proven track record in operational security, risk management, or safety within the private sector (Fintech, NGO, or Multinationals).
• Domain Knowledge: Strong understanding of field operations, cash management, and agent networks.
• Context: In-depth knowledge of the security landscape in the DRC and a strong local network.
• Education: Relevant degree or professional certifications in security/risk management.
• Languages: Fluent in French and English. Lingala is strongly preferred.

You might be a good fit if you

• Balance Risk with Growth: You don't just say "no"; you find ways to make operations safer so we can move faster.
• Are Data-Driven: You use indicators and mapping to stay ahead of risks rather than just reacting to incidents.
• Operate with Pragmatism: You value simple, effective solutions over complex, bureaucratic processes.
• Are a Calm Leader: You remain composed and decisive during critical incidents or crisis situations.
• Are a Builder: You enjoy creating frameworks and systems from scratch in a dynamic, evolving environment.

How you'll help us achieve it

At Wave Mobile Money, the Senior HR Lead is a business-critical operator responsible for enabling rapid growth across Kinshasa and regional operations.

This role goes beyond traditional HR: you will operate as a business leader responsible for building and scaling the people engine behind Wave’s growth. You will act as a hands-on partner to leadership, ensuring that teams are structured, supported, and performing at a high level in a fast-scaling environment. 

In this role, you'll be responsible for:

Strategic Business Partnering

• Partner with country leadership and operational teams (distribution, agents, support functions)
• Translate growth targets into practical People strategy 
• Support rapid scaling across Kinshasa and provinces (field teams, agents, support staff)
• Act as a decision enabler by providing recommendations and options to help managers move quickly while managing people risks

Performance & Talent in a High-Growth Environment

• Implement a simple yet effective performance work environment and support the business in promoting talent growth
• Be an HRBP to the leadership and support managers in handling: Underperformance, High attrition roles, Promotions and internal mobility

Be an Ambassador of Wave’s Culture and Wave Ways of Working

• Coach and equip managers to role-model Wave culture in their day-to-day leadership.
• Design and champion initiatives that bring culture to life (e.g., town halls, culture workshops, storytelling etc.)
• Promote a data-driven, fast-paced, and ownership-oriented culture.
• Identify and address behaviors or practices that are misaligned with Wave’s culture.

Office & Employee Experience

• Ensure the Kinshasa office runs smoothly, safely, and efficiently
• Oversee:
• Office administration
• Facilities, security, and logistics
• Staff welfare (canteen, health, working conditions)
• Adapt solutions to local constraints:
• Power reliability
• Transport challenges
• Safety and Security considerations

Budget & Ownership & Cost Discipline

• Own and manage HR and office budgets
• Track headcount costs vs business targets
• Ensure cost-efficient scaling

Employee Relations & Labor Environment

• Manage contracts, payroll coordination, and benefits administration
• Act as the primary point of contact for employee relations issues
• Handle: Conflict resolution, Disciplinary processes and Terminations
• Ensure compliance with DRC labor law, while maintaining operational agility 
• Manage relationships with: Unions, Labor inspections and Local authorities (if needed)

Key details

• Location: You'll work from our office in Kinshasa, with some travel.
• Work authorization in DRC is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 8–10+ years in HR, including strong HR Business Partnering / People Operations experience
• Experience in:
• Fast-growing companies (startup/scale-up)
• Operational or field-heavy environments
• Experience in Africa (DRC strongly preferred)
• Proven ability to support rapid scaling
• Bachelor’s degree in HR, Business Administration, or related field
• Fluent in French, English and Lingala (mandatory)

You might be a good fit if you

• Operate with a business-first mindset
• Are a does and builder
• Value speed and pragmatism
• Influence without authority
• Are resilient and adaptable

How you'll help us achieve it

As a Senior Legal Counsel, you will serve as the primary legal advisor supporting Wave's growth into new markets, including Cameroon & DRC, and facilitate expansion in alignment with business requirements following regulatory approvals in other regions. 

You will partner closely with the business to achieve its objectives through robust contracting, effective legal risk management, and the delivery of clear, practical strategies and solutions.

In this role, you'll be responsible for:

• Contracting: 
  • Drafting and negotiating contracts for all Wave core products and services (agents, payments, procurement) to protect the commercial and legal interests of the business and maximize value.
  • Engaging in complex/high-value contract negotiations.
  • Managing and improving the contracting process, i.e., implementing the contracts policy, contract management software, electronic signature software, physical archiving, and other processes, across countries.  
• Legal operations:
  • Implementing group legal team policies and proposing periodic modifications to the same based upon practical experience, legal developments, and industry best practice, e.g., contracts policy, data privacy policy, etc.
  • Provide cross-functional legal administrative support by ensuring the administrative follow-up of legal documentation for new markets, including the centralisation, traceability, and ongoing updating of legal information.

• Litigation: Implementing procedures to manage claims and disputes, including pre-action case management, mediation, arbitration, and litigation. 
• People support: Legal support for employment contracts, disciplinary matters, and terminations.  
• Company secretarial: Managing company secretarial matters across legal entities. 
• Risk management: Working with the Risk and Controls teams to implement mitigations and related controls in respect of legal risks.  
• Data privacy and consumer protection:
• Developing the data privacy compliance strategy in collaboration with other functions.  
• Building relations with data privacy regulators across the region.  
• Regulatory support: providing legal support on licensing and regulatory matters, and on applications for mobile money licenses in other Francophone countries, in support of lead lawyers responsible for regulatory affairs, and in collaboration with external counsel, if required. 
• Building and managing relationships with our external law firms. 
• Engaging in other aspects of the legal function and other special projects as topics arise.  

Key details

• Location: Can work from Wave's offices in Cameroon or the Democratic Republic of Congo.  
• Travel: Plan to travel 20% of the time to operating markets.
• Reports to the Head of Legal, responsible for Francophone expansion and new markets.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location. 
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements 

• A law degree from an accredited and leading law school and be a qualified lawyer in a Francophone African jurisdiction (OHADA, Cameroon, DRC regulation). 
• 8+ years of experience as an in-house lawyer in technology, finance, fintech, or mobile money in a leading regional or global organization.
• Fluent in French and English.
• Strong communication skills (both written and oral) and the ability to communicate knowledge of the law in a manner that is easily understood and applied.
• Excellent legal drafting.
• Strong planning, organizational, and management skills, and the ability to meet deadlines.

You might be a good fit if you: 

• Are excessively detail-oriented and strive for excellence in everything you undertake.
• I am a self-starter and proactive about achieving ambitious targets.
• Take the initiative and be proactive about achieving ambitious goals.
• Excel at troubleshooting and resolving issues, even under pressure.
• Are willing to go the extra mile to ensure tasks are completed successfully.
• Adjust quickly to shifting priorities and dynamic conditions.
• Foster strong relationships and inspire the best in others.
• Have strong written and verbal communication skills, with the ability to make complex legal concepts clear and practical.
• Demonstrate exceptional planning, organizational, and management abilities, consistently meeting deadlines.
• Effectively manage legal risks with foresight and precision.
• Approach legal matters with strategic insight and a focus on long-term impact.

How you'll help us achieve it

As a Senior Legal Counsel, you will serve as the primary legal advisor supporting Wave's growth in DRC & new markets, and facilitate expansion in alignment with business requirements following regulatory approvals in other regions. 

You will partner closely with the business to achieve its objectives through robust contracting, effective legal risk management, and the delivery of clear, practical strategies and solutions.

In this role, you'll be responsible for:

• Contracting: 
  • Drafting and negotiating contracts for all Wave core products and services (agents, payments, procurement) to protect the commercial and legal interests of the business and maximize value.
  • Engaging in complex/high-value contract negotiations.
  • Managing and improving the contracting process, i.e., implementing the contracts policy, contract management software, electronic signature software, physical archiving, and other processes, across countries.  
• Legal operations:
  • Implementing group legal team policies and proposing periodic modifications to the same based upon practical experience, legal developments, and industry best practice, e.g., contracts policy, data privacy policy, etc.
  • Provide cross-functional legal administrative support by ensuring the administrative follow-up of legal documentation for new markets, including the centralisation, traceability, and ongoing updating of legal information.

• Litigation: Implementing procedures to manage claims and disputes, including pre-action case management, mediation, arbitration, and litigation. 
• People support: Legal support for employment contracts, disciplinary matters, and terminations.  
• Company secretarial: Managing company secretarial matters across legal entities. 
• Risk management: Working with the Risk and Controls teams to implement mitigations and related controls in respect of legal risks.  
• Data privacy and consumer protection:
• Developing the data privacy compliance strategy in collaboration with other functions.  
• Building relations with data privacy regulators across the region.  
• Regulatory support: providing legal support on licensing and regulatory matters, and on applications for mobile money licenses in other Francophone countries, in support of lead lawyers responsible for regulatory affairs, and in collaboration with external counsel, if required. 
• Building and managing relationships with our external law firms. 
• Engaging in other aspects of the legal function and other special projects as topics arise.  

Key details

• Location: Can work from Wave's offices in the Democratic Republic of Congo.  
• Travel: Plan to travel 20% of the time to operating markets.
• Reports to the Head of Legal, responsible for Francophone expansion and new markets.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location. 
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements 

• A law degree from an accredited and leading law school and be a qualified lawyer in a Francophone African jurisdiction (OHADA, Cameroon, DRC regulation). 
• 8+ years of experience as an in-house lawyer in technology, finance, fintech, or mobile money in a leading regional or global organization.
• Fluent in French and English.
• Strong communication skills (both written and oral) and the ability to communicate knowledge of the law in a manner that is easily understood and applied.
• Excellent legal drafting.
• Strong planning, organizational, and management skills, and the ability to meet deadlines.

You might be a good fit if you: 

• Are excessively detail-oriented and strive for excellence in everything you undertake.
• I am a self-starter and proactive about achieving ambitious targets.
• Take the initiative and be proactive about achieving ambitious goals.
• Excel at troubleshooting and resolving issues, even under pressure.
• Are willing to go the extra mile to ensure tasks are completed successfully.
• Adjust quickly to shifting priorities and dynamic conditions.
• Foster strong relationships and inspire the best in others.
• Have strong written and verbal communication skills, with the ability to make complex legal concepts clear and practical.
• Demonstrate exceptional planning, organizational, and management abilities, consistently meeting deadlines.
• Effectively manage legal risks with foresight and precision.
• Approach legal matters with strategic insight and a focus on long-term impact.

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.To learn more, please see our Why Work Here blog post.

About the Role

We are looking for a collaborative country leader with a track record of building high-impact agribusinesses or NGO operation in complex environments, to serve as Country Director for One Acre Fund DRC

You will steward a 30M programme, with the aim of serving 30,000 farmers within 3 years across Western DRC. This role combines external leadership with internal stewardship, requiring the ability to forge strong government and donor relationships, while also building high-performing internal systems and teams.

You will lead a dedicated team, growing a small pilot program to a regional scale. You will guide the programme's strategic direction, ensure compliance with national and donor frameworks, and represent One Acre Fund at the highest levels with partners, institutions, and funders.

This role is ideal for someone with strong people and stakeholder management skills, a long-term vision for rural development, and a drive to operate with humility, rigour, and execution excellence in a complex context.

Responsibilities

You will report to the regional leadership team and directly manage DRC's senior staff. You will be accountable for the strategy, partnerships, team, and performance of our country programme.

Strategy & Growth (vision, planning, new initiatives)

• Lead One Acre Fund's strategic direction in DRC, aligning long-term goals with country context, organisational values, and funding opportunities.
• Guide the design of new interventions and continuously improve programme quality and cost-effectiveness.
• Foster a culture of execution excellence, farmer service, and innovation.

Partnerships & Advocacy (government, donors, NGOs)

• Serve as One Acre Fund's primary representative with the Government of the DRC, especially the Ministries of Agriculture, Environment, and other decentralised authorities.
• Ensure alignment of programme activities with national strategies and regulations, and cultivate relationships with key technical and political stakeholders.
• Represent One Acre Fund in external forums and strategic events.
• Support in-country relationships with bilateral and multilateral donors, foundations, and other key partners.

Programme Excellence (operations, compliance, M&E)

• Provide overall leadership for a $30M programme, ensuring farmers consistently receive world-class services that drive measurable impact.
• Safeguard excellence in compliance by upholding organisational policies, national regulations, and donor requirements, creating a culture of integrity and accountability.
• Shape and adapt programme strategy using a rigorous, data-driven approach, balancing innovation with operational discipline to deliver sustainable results at scale.

People & Culture (team leadership, talent pipeline)

• Lead the DRC team of 15+ staff (and growing), setting a culture based on accountability, collaboration, and professional growth.
• Mentor senior staff, build a strong “deputy layer,” and ensure the programme attracts and retains diverse top talent.

Finance & Risk (P&L oversight, risk mitigation)

• Guarantee alignment with funder requirements across all programme operations.
• Manage risk across legal, operational, and reputational areas.
• Maintain oversight of programme budgets and ensure strategic allocation of restricted and unrestricted funding.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

We are looking for professionals with 10+ years of work experience, including senior leadership in a dynamic and fast-growing organisation. Candidates who fit the following criteria are strongly encouraged to apply:

• Proven experience managing cross-functional teams and external partnerships in the development or environment sector.
• Fluency in French and English (C1 minimum); ability to represent the organisation in high-level meetings in both languages.
• Strong strategic thinking skills and ability to link long-term vision to execution.
• Effective communicator with excellent stakeholder management abilities.
• Familiarity with rural development, agroforestry, climate finance, or similar sectors
• Experience working in the DRC or similar contexts is strongly preferred.

Preferred Start Date

As soon as possible

Job Location

Kinshasa, Democratic Republic of Congo

Benefits

Health insurance, housing, and comprehensive benefits

Contract Duration

2 Years

Eligibility

One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

Application Deadline

15 July 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The Senior Human Resources for Health Advisor will support the Office of Foreign Assistance of the U.S. Department of State Embassy Kinshasa carrying out the America First Global Health Strategy. The primary focus of the Advisor will be technical support to develop a Political Economic Analysis of  Frontline health workers management and payment transition operational plan in alignment with the U.S,-DRC Health Cooperation Memorandum of Understanding (MOU) signed on February 26, 2026.

This position specifically supports Section 2.4 of the MOU, with human resources for health responsibilities spanning all health service delivery areas (HIV, TB, malaria, maternal and child health, nutrition, global health security including polio eradication) to strengthen the entire health system rather than individual disease programs.

The Senior Advisor will support the Ministry of Health, Hygiene, and Social Security (MOH) for improving performance and retention of human resources for health of front-line health workers, including community health workers.  The Senior Consultant will identify policy and practice bottlenecks and facilitate solutions through coordinated technical support and facilitation of effort through the Ministry’s programming and administration efforts along with the health donors group members.

The Senior Advisor will identify technical and skills bottleneck and facilitate solutions through close mentorship. S/he will be based at the MOH Human Resources Division Office. The Senior Consultant will receive day to day direction from the Division head. S/he will be reporting to U.S. Embassy Public Health Advisor and Frontline Health Workers workstream Lead bi-weekly. The Advisor will support the MOH in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives. 

Responsibilities

• Support the MoH General Secretary to manage and coordinate efforts to process with employees hiring plan, set up HR data systems, review and update salaries and allowances payroll as well as retirement plans.
• Provide technical assistance in the compilation of a valid, up to date registry of front-line health workers in collaboration with the MOH and the Ministry of Public Works.
• Advise the MOH General Secretary on health policy and strategy gaps and make recommendations for remedial actions.
• Coordinate with the U.S. Government and the Global Fund to list staff receiving bonuses and ensure that they are `national staff register or private sector entity payroll systems.
• Develop a risk mitigation and communications plan to maintain performance and retention of health workers transitioned off of bonuses by January 2027.
• Support U.S. Government implementing partners to create a plan for transition CHWs to monthly stipends by domestic health resources per the MOU.
• Participate as a resource member to the GIBS Sante Health Workers and Service Delivery Working Group to support implementation of the 2026 priority action plan and improve coherence of related health donor actions to strengthen human resources of health policy and practice.
• Support the MOH to ensure workforce strategies support integrated health service delivery across all MOU Areas of Cooperation rather than vertical program structures.
• Coordinate with the LEAP Health Finance Advisor and Health Governance Advisor to align workforce transitions with co-investment tracking and financial oversight.

Reporting:

The Advisor will submit a monthly report to designated officer at the U.S. Embassy Office of Foreign Assistance by the 5^th day of the following month. Reports should demonstrate how workforce activities support integrated health system strengthening across all MOU Areas of Cooperation. Additionally, the Advisor will submit a weekly progress report to U.S. Embassy/Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week. 

Qualifications

• Advanced Academic Credentials: Master’s degree or higher in Public Health, Health Policy, Health Economics, Public Administration, or related field.
• At least seven (7) years of relevant experience in the following areas:
  • HRH Policy & Regulatory Leadership: Led formulation/revision of national HRH strategies, regulatory frameworks, and workforce policies aligned with UHC and Ministry of Health priorities.
  • Workforce Planning & Operations: Designed staffing norms, deployment strategies, HRIS systems, and performance management frameworks in decentralized health systems.
  • Risk Management in Fragile Settings: Conducted operational risk assessments and developed mitigation plans addressing attrition, payroll integrity, donor dependency, and emergency surge capacity.
  • Donor & Stakeholder Coordination: Aligned HRH investments across government, World Bank, USG, and implementing partners; facilitated multi-partner consensus.
  • Institutional Capacity Strengthening: Led technical assistance, change management, and M&E systems to strengthen sustainable HRH governance.
• Full Professional Fluency: Bilingual English and French (written and oral), with experience leading high-level policy dialogue and technical drafting in both languages.
• Experience with IRIS is desirable.