About this Agent Liquidity Regional Lead role at Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re looking for an Agent Liquidity Regional Lead to deputize for the Agent Liquidity Lead in the assigned region. The role holder will be responsible for structuring and deploying strategies across the region to deliver optimized cash flow solutions and anticipate liquidity demand to support the optimal operation of the money transfer product. This is a data-driven position, and the candidate is expected to be very conversant with spreadsheets, graphs, and charts, and cash management tools.
In this role, you will;
- Build and lead a skilled team capable of responding to the fast-growing Wave environment.
- Develop the necessary materials for a sustainable, structured liquidity department.
- Be on top of the liquidity status nationwide, especially in the assigned region.
- Develop relationships with our bank partners.
- Identify priority areas and develop innovative solutions to Wave’s liquidity needs.
- Coordinate and lead the team to implement the strategy and achieve planned OKRs in agent ops across the assigned regions.
- Supervise Premium Cash Officers and Premium Cash Assistants, and manage their day-to-day activities.
- Participate in the recruitment and onboarding of Premium Cash Officers and Premium Cash Assistants by providing the corresponding material and appropriate training with best practices.
- Monitor your team daily to detect wrongdoing or theft and report any risks proactively.
- Prepare weekly and monthly reports on your team’s performance.
- Conduct field research and investigation for the liquidity team.
- Assist your team to ensure the requested job is completed by providing adequate support, including timely communication.
- Prioritize the biggest problems blocking the unit’s performance and impact.
Key details
- Location: You'll be located in Kongo central, and may travel to field locations.
- Work authorization in Congo is required
- This is a permanent position
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Previous experience in team management, preferably experience in cash movements/cash-in-transit.
- 3+ years of experience as a liquidity manager.
- Willingness to travel 50% of the time within the Democratic Republic of Congo
- Education: Equivalent of a Bachelor's Degree - A secondary degree in Finance, Accounting, Business Management or a comparable field.
- Proficiency in Excel / Google Sheets.
You might be a good fit if you
- Understand the liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
- Have strong analytical skills.
- Are good at process documentation and effective at knowledge transfer.
- Are adaptable and creative thinkers, and willing to iterate and fail quickly.
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Have led a team whose role was to ensure the efficient day-to-day running of an agent network.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Have wide experience in Cash in Transit and management of mobile money liquidity in the field.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
