Business Unit Controller

Reports to: Regional Controller

FLSA Status: Exempt

Location: Louisville, KY

The Company Created in 2019, Meriton is building a portfolio of the most trusted independent brands in the world of commercial HVAC. We’ve invested heavily in customized software, information technology, finance and accounting, marketing, leadership development, and human resources, which can be leveraged across our portfolio companies to increase operating efficiency and generate growth.

At Meriton, we’re committed to a “buy and build” strategy of continuous investments that work to accelerate mutual long-term growth. That means we don’t make short-term bets. We make long-term commitments. At Meriton, we partner with our portfolio companies to expand their reach, amplify their voice, and grow their market share.

And just like the commitment we put into growth for our portfolio companies, we’re devoted to cultivating mutual growth with our associates. Our ongoing objective is to recognize talent, respect hard work, and reward those who understand what it means to “earn it” each and every day.

We’re always seeking top-tier talent, creative problem solvers, and forward-thinking leaders to add to our growing team. If you’re looking to join a group of people as driven as you are, let’s start a conversation at www.meriton.com.

The Opportunity
We are seeking a Business Unit (BU) Controller for one of our newest portfolio companies. This individual will be a key member of the Accounting and local Leadership team and is responsible for delivering timely, accurate and insightful financial information to BU and Meriton leadership. This is a hands-on role where a healthy balance between coaching, delegating, and individually contributing is critical.

The role and responsibilities of the desired candidate is to be the finance business partner to BU Leadership Team. The BU Controller has responsibility for the following:

• Deliver financial results for the BU, including certain portions of the month-end close and delivery
• Review and oversee the BU Accounting Operations related to AR Collections and the weekly payables run
• Oversee revenue and related job accounting entries
• Work closely with the Meriton Corporate Controller to follow Meriton accounting policies and maintain a strong control environment
• Support the overall Meriton external audit, when needed
• Partner with BU leadership on budgets and forecasts and support the BU financial goals
• Support sales as needed with project and customer matters
• Ad hoc requests as necessary

The Required Profile

• Bachelor’s degree in accounting or finance
• CPA highly preferred
• 10 years plus experience, construction experience a plus
• Industry experience as a leader in a controller organization
• Experience with ERP, Microsoft D365 a plus
• Fluent in Microsoft Office (Excel, Word, PowerPoint)
• Exceptional analytical and problem-solving skills
• Attention to detail, accuracy, and confidentiality
• Strong communication and interpersonal skills
• Strong business acumen and analytical skills
• Operations and commercial literacy
• Ability to deliver accurate and detailed reports in a timely manner

Other Skills/Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Why Meriton?

• Medical Insurance, Dental Insurance, Vision Insurance
• 100% company match on 401(k) contributions, up to 6% of pay.
• Tuition Reimbursement
• Company-paid Disability insurance (short-term and long-term)
• Company-paid group life insurance
• Paid Time Off & Holidays
• Volunteer Hours
• Employee-paid supplemental insurance options
• Employee Assistance Program (EAP)
• FSA, HSA and commuter benefits options
• Paid parental leave
• Career growth and learning
• …and so much more!

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Meriton is an Equal Opportunity Employer

Now Hiring Unarmed Security Officers – PT Weekends – 2 Shift

Elsmere, KY

Approx 12 miles SW of Cincinnati

PT - Weekends

Sat and Sun 2pm-10pm

$20.00 p/hr

Food Distribution Warehouse

Patrols, Checkpoints, Temperature Checks, CCTV Cameras, Gatehouse

This position will require occasional crawling, crouching, climbing of stairs, kneeling, running, sitting, standing, stooping and walking for extended periods of time

Benefits:

• 401 (k)
• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off 
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

Responsibilities:

• Acknowledge and greet all guests in a prompt and courteous manner
• Manage all guest/visitor access as needed and eject trespassers or violators from premises when deemed necessary
• Monitor surveillance cameras and alarms
• Patrol the perimeter (interior/exterior) to identify potential safety and security risks
• Warn violators of infractions e.g., loitering, smoking and or in possession of prohibited items
• Other duties to be determined by operations

Qualifications: 

• Valid Driver’s License
• Professional demeanor and appearance
• Basic computer skills
• Minimum of one year of security experience 
• Must be able to pass pre-employment screening (background and drug)

#IND2

Applications submitted through the Hillel International website will NOT be considered. To apply, please submit your application through the Jewish Louisville website linked HERE.  

Event Manager & Hillel Program Manager

University of Louisville Hillel

Make a difference in the lives of others through this dual-role position at the Trager Family Jewish Community Center. This full-time role is designed for one professional who will split their time between two complementary positions:

• Event Manager (approximately 28 hours/week)
• Hillel Program Manager (approximately 12 hours/week)

Together, these roles create a dynamic opportunity to engage both the broader community and college students through meaningful programming and relationship-building. The position supports the mission and values of the Trager Family JCC and Jewish Louisville with a strong focus on connection, inclusivity, and Jewish life.

Event Manager

The Event Manager is responsible for planning, developing, and executing programs and events that engage the JCC community and foster a sense of belonging.

Key Responsibilities:

• Develop and implement diverse programming/events including recreational, educational, cultural, and social events
• Oversee event logistics such as space reservations, supplies, and volunteer coordination
• Recruit, train, and supervise volunteers as needed
• Collaborate with marketing team to promote programs and events
• Partner with the AgeWell Program to support active adult and senior programming, including occasional hands-on support (e.g., field trips, Meals on Wheels, administrative tasks)
• Assist with the Louisville Jewish Film Festival with development and execution of events and attending committee meetings.
• Assist in coordinating and fulfilling Trager Family JCC rental client needs including showing space, coordinating with staff and working with the client during events.
• Engage with community members to assess needs and enhance programming

Hillel Program Manager

The Hillel Program Manager focuses on building vibrant Jewish life for students at the University of Louisville through engaging and meaningful programming.

Key Responsibilities:

• Plan and execute approximately two student programs per month (cultural, social, educational, and religious)
• Collaborate with student leaders to co-create programming that reflects their interests
• Build relationships with students to increase engagement and develop future leaders
• Work with the Jewish Community Relations Director on budgeting and program planning
• Manage event logistics including scheduling, marketing, and vendor/campus coordination
• Evaluate program success using feedback and data
• Build partnerships with campus organizations and administration
• Ensure programming reflects Jewish values, pluralism, and inclusivity

What You'll Bring for Both Roles

• Experience in event planning, program management, community engagement, or student leadership development
• Strong organizational and multitasking skills, with the ability to balance two distinct roles
• Excellent interpersonal and communication abilities
• Ability to engage diverse audiences, from seniors to college students
• Familiarity with Jewish culture, traditions, and community life
• Proficiency in Microsoft Office and comfort learning new systems
• Comfort creating social media engagement
• Flexibility to work evenings and weekends if required, including occasional Shabbat programming

This position is primarily based at the Trager Family JCC, with regular time spent at the University of Louisville Interfaith Center.

Position: Manager in Training

Hours: 40 Weekly

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Manager in Training

As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

Position: Assistant Manager 

Hours: 40 Weekly

Interview Plan

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Assistant Manager

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities: 

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Qualifications:

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills 
• Excellent analytical, critical thinking and troubleshooting skills. 
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in excel, Microsoft suit, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}   

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}  

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Sonographer, your focus is on ultrasound support for VEG hospitals and training facilities. This means working closely with our emergency doctors to provide same-day ultrasound scans for pets when they need it most. You’ll deal with a variety of patient types and scans, so being comfortable adapting to new scenarios and willing to learn new techniques and think outside the box are all part of your day-to-day. You’ll also assist in coordinating education opportunities and overall ultrasound training for your home and regional hospitals, inspire and motivate your fellow VEGgies to grow their ultrasound skills, and be ready to pitch in at the hospital whenever and wherever needed.

WHAT YOU’LL DO

• Perform ultrasound studies and facilitate ultrasound training at your home hospital and regional hospitals
• Maintain good relationships with and accept feedback from teleconsultation radiologists reading your studies (e.g., Antech, SonoPath, IDEXX, VetsChoice, etc.)
• Ensure all training content and activities are in alignment with VEG culture, mission, and vision, and represent accurate, up-to-date sonographic techniques
• Track doctor and nursing team skills with a VEG Ultrasound Certificate checklist
• Engage in self-reflection and program evaluation practices to modify and enhance VEG’s ultrasound training programs
• Regularly meet with the medical directors, nursing trainer, and director of radiology education to discuss program development, training objectives, and additional needs
• Regularly meet with the hospital manager and medical director to discuss implementation of new training protocols, training schedules, hospital training needs, and team concerns
• Coordinate weekly schedule to work on the floor shifts with the hospital manager and medical director and devote time to training responsibilities
• May assist in developing ultrasound curriculum material, such as PowerPoints, videos, simulations, and assessments to be implemented across the doctor and nursing team training programs
• May provide educational demonstrations for doctors and nurses at other VEGs, including ultrasound topics, such as abdominal, thoracic, cardiac, cervical, and musculoskeletal studies 

WHAT YOU NEED

• Credentialed as a Veterinary Technician (LVT/CVT/RVT/LVMT), diagnostic medical sonographer (RDMS), and/or equivalent experience (e.g., sonographer course certificates)
• 3+ years veterinary ultrasound experience
• Previous training experience and the patience to teach and develop doctors, nurses, and fellow sonographers
• Comfortable mentoring others and giving/receiving feedback from colleagues
• Adaptability to changing environments
• Excellent communicator with peers, customers, and VEGgies
• Embrace the VEG Way and be excited to share your perspective and experience
• Eagerness to grow as a sonographer through training and continuing education
• Desire to travel to regional hospitals and off-site training facilities (e.g., Fort Collins, CO; Las Vegas, NV; White Plains, NY, etc.)

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - New York City, New Jersey, Delaware, Eastern Pennsylvania, Maryland, Virginia, Tennessee, Kentucky

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

• A minimum of 6 years of hands-on Data Science experience is required. 
• A Bachelor's degree in a STEM field is required. 
• Proficiency in one or more programming languages (Java, C++, Python, R, etc.)
• Demonstrated experience applying data science methods to real-world data problems.
• Proficiency in Agile Development and GIT Operations
• Secret Clearance minimum – Top Secret is preferred with SCI eligibility.

• Master's degree in Operations Research, Industrial Engineering, Applied Mathematics, Statistics, Physics, Computer Science, or related fields.
• Top Secret Clearance with SCI Eligibility

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

About The Role: Be a customer hero!

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew.

What will you be doing? Driving customer success and happiness!

Merchant Advocacy & Proactive Problem-Solving:

• Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.
• Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
• Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.
• Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.

Strategic Support & Value Creation:

• Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.
• Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
• Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.
• Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
• Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.

Team Leadership & Expertise Development:

• Become a sought-after Subject Matter Expert (SME) within the Customer Service team.
• Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
• Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape.

What are we looking for?

• Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust.
• Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.
• Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.
• Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language.
• Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.
• Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.
• Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.
• Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time.

Requirements

• 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
• 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
• Bachelor's Degree or equivalent relevant work experience.
• Stellar verbal communication, active listening, and de-escalation skills.
• Strong written communication skills for crafting professional and effective emails and chat interactions.
• Proficiency in basic computer applications and a willingness to master new software.
• Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
• A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants.

Work at ShipMonk: Perks That Pack a Punch!

• PTO: Take control of your work-life balance with paid time off.
• Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Company Events: Work hard, and play hard with regular team-building events.
• Referral Program: Get rewarded for helping us find amazing talent.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

As a part-time Assistant Teacher (Float) at Bezos Academy (internally titled Assistant Teacher I), you share our passion for early childhood education and commitment to creating nurturing, high-quality learning environments for all children. While exact responsibilities will vary from school to school, you may assist in classrooms, serve and supervise mealtimes, and support the overall operations of the school. Drawing on your organizational skills, professionalism, and commitment to children, you will support high quality, tuition-free, Montessori-inspired programs that enable every child to thrive in our growing network of preschools in under-resourced communities.

LOCATION

We are actively hiring for Assistant Teachers (Float) to support our preschools in Louisville, Kentucky with an expected start date of August 2026: 

• Louisville – Okolona (7525 Jefferson Green Way, Louisville, KY 40219) 
• Louisville – Russell (3026 River Park Dr, Louisville, KY 40211) 
• Louisville – Riverport (3400 Cathe Dykstra Way, Louisville, KY 40216)  

SCHEDULES, BENEFITS, AND COMPENSATION

• This is a part-time, non-exempt/hourly position requiring a minimum of 25 hours per week, with occasional opportunities to work additional hours based on school needs.  
• You will work a five-hour shift, Monday through Friday, totaling 25 hours per week. Specific school schedules are determined by school leaders when considering all staff, classroom, and community needs. Please indicate which shift(s) you are interested in on your application. 
  • Okolona: 25 hours per week (expected daily shifts 9:00am-2:00pm or 11:00am-4:00pm) 
  • Russell: 25 hours per week (expected daily shifts 9:00am-2:00pm or 11:00am-4:00pm) 
  • Riverport: 25 hours per week (expected daily shifts 9:00am-2:00pm or 11:00am-4:00pm) 
• The full compensation range for this position is $18-$20 per hour. The starting pay for all new employees is $18 per hour. 
• Benefits include paid sick (care) time, accrued based on hours worked, and a 401(k) plan with a 4% employer contribution match. 

MINIMUM QUALIFICATIONS

• Age 18 with high school diploma or GED  
• Ability to pass background checks, clear tuberculosis screenings, and (upon hire) successfully complete trainings required by the state of Kentucky to supervise children independently
• Ability to independently supervise, communicate effectively with, and care for young children safely, including ability to lift a minimum of 40 lbs
• Access to reliable transportation to and from work and ability to consistently attend work as scheduled to ensure proper staff-to-child classroom ratios and support smooth school operations
• Must have a valid Food Handler’s Permit or be willing to obtain one upon hire
• Ability to complete 20 hours of onboarding by your seventh day of employment

PREFERRED QUALIFICATIONS 

• Prior experience supporting or teaching children ages 3–5 in a Montessori or early childhood classroom setting
• Experience working effectively across lines of difference and fostering an inclusive, welcoming environment for all children and families
• Strong communication and organizational skills, with the ability to manage daily operational tasks such as classroom setup, safety checks, and basic clerical responsibilities
• Demonstrated reliability and flexibility in supporting school operations, including meal service, playground supervision, assisting with classroom coverage as needed, and lead after-school activities 

RESPONSIBILITIES 

*NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Assistant Teacher.

Instructional

• Serve as a floating assistant teacher, providing support wherever and however the school most needs it each day
• As needed, independently supervise children throughout the day in classrooms and a variety of other situations, including but not limited to arrival/departure, transitions, outside time, rest/nap time, and (if offered) extended hours
• Assist in maintaining accurate child and family records
• Complete Montessori basics training and credentialing/licensing requirements within seven days of hire

Operational

• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom and school (e.g. cleaning/preparing materials, meal prep and cleanup, nap time transitions, laundry, bathroom supervision, etc.)
• Support school leadership and teachers to foster a nurturing, safe, and stimulating, non-competitive school environment
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Maintain licensing and credentialing requirements and complete required ongoing professional development trainings in a timely manner
• Attend staff meetings and family events as schedule allows
• Assume postures at low levels (e.g., kneeling, stooping, bending, and sitting on the floor) as needed to communicate effectively with children
• Provide support to nearby Bezos Academy schools, as needed, at the direction of your Head of School or District School Leader

Other

• Attend staff meetings and family events as schedule allows

Bezos Academy is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATION

We are actively hiring for Food Service Assistants to support our preschools in Louisville, Kentucky, with an expected start date of August 2026:

• Louisville – Riverport (3400 Cathe Dykstra Way, Louisville, KY 40216)
• Louisville - Russell (3026 River Park Dr, Louisville, KY 40211)

SCHEDULE, BENEFITS, & COMPENSATION

• School schedules vary depending on community needs but generally range from 7:30am-5:30pm. You will work a 7-hour shift within this timeframe Monday through Friday. Your specific schedule will be determined with your school leader when considering all staff, student, and community needs but is expected to be 8:00am-3:00pm.
• This is a full-time (35 hours per week), benefits-eligible, non-exempt/hourly position.
• Compensation for this position is $19-$28 per hour. The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience.
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED  
• Ability to pass background checks and complete all trainings required by the Kentucky Department of Children, Youth, and Families upon hire
• Knowledge of cooking methods and procedures, including various types of preparation
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols
• Active and current food worker card
• Understanding of Kentucky food and beverage worker manual
• Ability to speak, read, and write English fluently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish

RESPONSIBILITIES

NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are compliant and document any menu changes on menu
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times and maintain compliance with all state and local jurisdictional requirements
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

As a Mentor Montessori Teacher, you will serve as an instructional coach at a Bezos Academy school within our network of high quality, tuition-free, Montessori-inspired preschools in under-resourced communities. You will coach teachers to plan, prepare, and model instructional activities that facilitate active Montessori learning experiences. You will use child-level assessment and growth data to modify instructional plans to ensure every classroom is thriving and every child is ultimately ready for kindergarten. You will bring a deep knowledge of primary (age 3-6) Montessori educational principles and practices, as well as complementary early childhood philosophies and pedagogies. You will draw upon your prior history as a strong teacher of children and collaborator with colleagues. You will facilitate learning opportunities for teachers that support the cognitive, language, social, emotional, and physical development of every child. You will mentor learners from your school in Bezos Academy’s Montessori Credential Program. You share our passion for and have experience working with students and families in low-income areas from diverse backgrounds. You will build relationships and communicate regularly with Lead Teachers and Assistant Teachers to support both teacher and child development.

In this role, you will support all classrooms in a school and report directly to the Head of School. While you will not guide your own classroom, you will have a variety of responsibilities including developing and coaching Lead and Assistant Teachers, teaching directly as needed (classroom coverage), and supporting the Head of School with operational responsibilities as a member of the administrative team. Above all, you demonstrate passion for our mission to expand access to high quality preschool in under-resourced communities.

LOCATION

We are actively hiring for a Mentor Montessori Teacher to support our Louisville – Okolona (7525 Jefferson Green Way, Louisville, KY 40219) preschool.

We anticipate a start date in the summer of 2026 to support the launch of the school for the 2026-2027 school year.  

Relocation support is available for this role.

COMPENSATION & BENEFITS

• This is a full-time, benefits-eligible, salaried position. 
• The full salary range for this position is $64,000 - $96,000 per year. The upper third of the salary range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting salary will vary by qualifications and prior experience.
• This position offers an $8,000 sign-on bonus ($3,000 on first paycheck, $2,500 after 90 days, and $2,500 after 6 months).
• This role includes 15 paid days of vacation, 4 days of paid personal time off, and 9 paid days of sick (care) time prorated based on your position start date, as well as 9 paid holidays, 5 paid days off for an organization-wide winter break, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS

• Bachelor’s degree
• Primary Montessori diploma from an AMI, AMS, or other MACTE-accredited institute
• Five or more years of experience as a primary Montessori lead teacher/guide (ages 3-6), including at least three years of experience after earning a primary Montessori diploma
• Track record of driving strong child outcomes as a teacher
• Track record of generating positive outcomes from coaching and training educators
• Ability to meet all credentialing criteria (as laid out in Section 11) for lead early childhood teachers in Kentucky
• Ability to meet all additional training and eligibility requirements of Kentucky, including clearing background checks, tuberculosis tests, and so on, with required documentation of eligibility and training completion submitted to each state’s respective child care regulatory agency prior to start of employment
• Experience monitoring and maintaining accurate records on the progress of individual students
• Experience working effectively across lines of difference

PREFERRED QUALIFICATIONS

• Advanced degree in a relevant field (i.e., child development, curriculum and instruction, educational technology, early childhood education, etc.)
• Knowledge of other leading early childhood philosophies and pedagogies (e.g., Reggio Emilia and Waldorf)
• Experience applying best practices in diversity, equity, and inclusion across educator development programs and/or teacher training
• Comfort and confidence with various child, classroom-efficacy, and adult learning assessment methods
• Ability to serve as the school’s licensing designee when the Head of School is not in the building

RESPONSIBILITIES

• Support the initial set up and ongoing evolution and design of the prepared environment throughout the year to meet the development needs of every child in the classroom
• Inventory and make recommendations for classroom materials for all areas of the environment
• Maintain knowledge of school and classroom routines and advise to ensure smooth, easy transitions and routines
• Develop additional lesson plans and corresponding materials in alignment with the overall curriculum with a diversity, equity, and inclusivity lens
• Model and support observation, record keeping, and assessment processes
• Use child-level assessment and growth data to evaluate child progress and to plan professional learning for teachers in your school
• As needed, independently supervise children throughout the day in classrooms and a variety of other situations, including but not limited to arrival/departure, transitions, outside time, rest/nap time, and (if offered) extended hours    
• Support teachers’ reflection and growth in instructional practice and responsibilities
• Serve in the capacity of a field consultant for teachers enrolled in Bezos Academy’s in-house Montessori credentialing program, including meeting regularly with adult learners and conducting multiple formal observations and evaluations
• Assist Head of School with school operations, for example opening or closing the school daily, greeting families, etc.
• Plan, prepare, and deliver instructional activities that facilitate active Montessori learning experiences
• Engage in on-going self-assessment and refinement of practice as well as in collaborative professional growth around coaching and mentoring within a Montessori environment
• Support an environment that demonstrates rapport with and respect for all students
• Lead and participate in collegial activities and meetings designed to make the entire school a productive professional learning community
• Maintain teaching skills and participate in professional development activities (both within the school community and via attendance at conferences, workshops, etc.)
• Engage with regional learning opportunities and participate in a professional learning community with other Mentor Montessori Teachers
• As needed, serve as the school’s licensing designee when the Head of School is not in the building

Please click here for a full job description.

Bezos Academy is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

As Montessori Lead Teacher, you will lead a classroom of up to 20 children ages three through five within a network of high quality, tuition-free, Montessori-inspired preschools in under-resourced communities. You will plan, prepare, and deliver instructional activities that facilitate active Montessori learning experiences. You will create learning opportunities that support the cognitive, language, social, emotional, and physical development of every child. You will build relationships and communicate regularly with families to support each child’s development. In this role, you will support one or more assistant teachers and report directly to the Head of School.

You share our passion for the Montessori method and have honed your skills as an early childhood practitioner with expertise in child development, strong communication skills, and experience working with students and families from diverse backgrounds in low-income communities. Above all, you demonstrate passion for our mission to expand access to high quality preschool in under-resourced communities.

LOCATION

We are actively hiring a Montessori Lead Teacher for our Louisville – Okolona (7525 Jefferson Green Way, Louisville, KY 40219) preschool.

We anticipate a start date in the summer of 2026 to support the launch of the school for the 2026-2027 school year.  

COMPENSATION AND BENEFITS

• This is a full-time, benefits-eligible, salaried position. 
• The full salary range for this position is $49,000 - $78,000 per year. The upper third of the salary range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting salary will vary by qualifications and prior experience. 
• This position offers an $8,000 sign-on bonus ($3,000 on first paycheck, $2,500 after 90 days, and $2,500 after 6 months).
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS 

• Bachelor’s degree (OR 4 years of Montessori Primary Lead Teacher experience in lieu of a 4-year degree)
• Two or more years of experience as a lead teacher or guide, teaching children from infancy through third grade with strong outcomes
• Demonstrated primary (age 3-6) Montessori knowledge and skills
• Ability to meet all credentialing criteria (as laid out in Section 11) for lead early childhood teacher-caregivers in Kentucky
• Ability to meet all additional state-required training and eligibility requirements of Kentucky including clearing state-required fingerprint clearance and background checks, tuberculosis tests, and so on, with required documentation of eligibility and training completion submitted to Bezos Academy prior to start of employment
• Experience monitoring and maintaining accurate records on the progress of individual students
• Ability to independently supervise, communicate effectively with, and care for young children safely, including ability to lift a minimum of 40 lbs
• Demonstrated personal commitment to diversity, equity, and inclusion and experience working across lines of difference

PREFERRED QUALIFICATIONS

• Primary diploma from an AMI, AMS, or other MACTE-accredited institute
• Experience teaching or guiding students in a child-led learning environment (e.g., Montessori, Reggio) 
• Experience working with children and families in low-income communities in the US
• Experience working with children with special needs
• Proficient in a language other than English (particularly Spanish)

RESPONSIBILITIES

• Plan, prepare, and deliver instructional activities that facilitate active Montessori learning experiences
• Use the Bezos Academy curriculum and current research-based instructional practices to develop integrated units of instruction that meet both the group and individual needs of students
• Prepare and maintain a clean, orderly, and attractive Montessori environment with the instructional resources needed to meet the development needs of every child in the classroom
• Create an environment that demonstrates rapport with and respect and kindness for, all students as well as between students
• Use Bezos Academy assessment tools/strategies such as observations, children's work samples, continuums of development, portfolios, etc. to help make instructional decisions for individual students
• Monitor and maintain accurate records on the progress of individual students; use school-approved screening and evaluation tools
• Use relevant, approved technology to support instruction
• Communicate necessary information regularly to students, colleagues, and families regarding student progress and student needs
• Establish a positive relationship with families and students, providing regular communication with families about their children
• Maintain teaching skills and participate in professional development activities
• Engage in on-going self-assessment and refinement of practice as well as in collaborative professional growth
• Participate in collegial activities and meetings designed to make the entire school a productive professional learning community
• Support the learning and development of assistant teachers
• If applicable, serve as a supervising teacher for teachers enrolled in Bezos Academy’s in-house Montessori credentialing program, including providing feedback and completing progress evaluations
• Assume postures at low levels (e.g. kneeling, stooping, bending, and sitting on the floor) as needed to communicate effectively with children

Please click here for a full job description.

Bezos Academy is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Overview:

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

Who we are:

• We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
• We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
• We are proactively enabling merchants to succeed using your platform, services, or solutions.
• We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth

What you'll do:

• Deep dive into each assigned top tier account, learning the business of each merchant
• Align with the merchant’s goals to better guide and service them
• Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
• Update and assist with internal projects for merchants, to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Become the reliable point of contact for each merchant
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
• Become the internal go-to for questions regarding top tier merchants
• Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

• Minimum three years of experience in a relatable Account Management/Client Success role
• Minimum one-year experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• Strong communication skills required (verbal and written)
• Must be willing to travel to different facilities and client locations
• Upbeat and enthusiastic personality, with a go-getter attitude
• Must be a problem solver with forward-thinking
• Proficiency with Microsoft Office
• Experience with Warehouse Management Systems is a plus
• Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks Of Being a ShipMonker

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

As Montessori Assistant Teacher (internally titled Assistant Teacher II) for Bezos Academy, you share our passion for early childhood education and the Montessori method, drawing your energy from working in a child-initiated learning process. Your responsibilities will include assisting lead teachers in developing and implementing a program that promotes the cognitive, language, emotional, social, and physical development of each child. Drawing on your previous experience working with young children, you will support lead teachers in high-quality, tuition-free, Montessori-inspired programs in our growing network of preschools in under-resourced communities.

LOCATIONS

We are actively hiring Montessori Assistant Teachers for our preschools in Louisville, Kentucky:

• Louisville – Okolona (7525 Jefferson Green Way, Louisville, KY 40219)
• Louisville – Russell (3026 River Park Dr, Louisville, KY 40211)
• Louisville – Fairdale (709 Fairdale Road, Louisville, KY 40118)
• Louisville – Riverport (3400 Cathe Dykstra Way, Louisville, KY 40216)

There are two start date options for the Montessori Assistant Teacher position:

• May 19, 2026, for those who wish to enter our full-time training program to become Montessori certified before the fall. Please note this summer training program involves travel to Seattle from July 13th - July 24th for in-person training (BA will cover your travel expenses). 
• July 21, 2026, for those who elect to participate in an external training program, who are already credentialed, or who wish to enter our part-time training program to become Montessori certified on a later timeline. Please note this option will require some coursework to be completed outside of normal working hours. 

SCHEDULES, BENEFITS, AND COMPENSATION

• School schedules vary depending on community needs but generally range from 8am-5:30pm, with teachers staggered across these hours with varying start and end times totaling no more than 8 hours per day. Your specific schedule will be determined with your school leader when considering all staff, classroom, and community needs.
• This is a full-time (40 hours per week), benefits-eligible, non-exempt/hourly position.
• Compensation for this position is $18-$25 per hour (~$37,000 - $52,000 annually). The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting compensation for this position will vary with prior experience and qualifications but is estimated at $20-$22 per hour. 
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details. 

MINIMUM QUALIFICATIONS

• Meet one of the following criteria:
  • Four years of professional experience as an aide, assistant, or lead teacher of children from infancy through third grade
  • Two years of professional experience as an aide, assistant, or lead teacher of children from infancy through third grade AND an associate’s degree in a relevant field (i.e., child development, early childhood education etc.)
  • Bachelor’s degree
• Primary Montessori teaching credential from a MACTE-accredited institution or on track to obtain one within two years of hire
  • If you do not hold a Primary Montessori teaching credential from a MACTE-accredited institution, you will be eligible to complete the Bezos Academy Montessori Primary teacher coursework, provided at no cost
• Ability to pass background checks, tuberculosis screenings, and trainings required by the state of Kentucky required to supervise children independently
• Ability to independently supervise, communicate effectively with, and care for young children safely, including ability to lift a minimum of 40 lbs
• Access to reliable transportation to and from work and ability to consistently attend work as scheduled to ensure proper staff-to-child classroom ratios and support smooth school operations

This role requires a Primary Montessori teaching credential from a MACTE-accredited institution. If you do not currently have this credential, your employment in this role is provisional until you successfully obtain one. You must obtain this credential within two years of your start date to remain in this role. Upon hire, you may elect to obtain a credential through the Bezos Academy Montessori Credential Program (MCP), offered at no cost, or through any other MACTE-accredited program at your own expense. 

Participation in MCP is voluntary and unpaid. MCP activities may occur during periods that overlap with scheduled working hours or scheduled breaks, including summer break. To the extent that participation in MCP overlaps with your regular working hours, those working hours will be paid. To the extent participation overlaps with scheduled breaks for which you are eligible, those scheduled breaks will remain paid.

PREFERRED QUALIFICATIONS

• Associates degree or higher in education or related field
• Experience teaching in a Montessori preschool
• Professional experience working with young children with special needs
• Experience working with children and families in low-income areas

RESPONSIBILITIES 

*NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Montessori Assistant Teacher. Some Montessori ATs will provide support across an entire school rather than be assigned to a single classroom.

Instructional 

• Support the lead teacher in preparing and delivering instructional activities that facilitate active Montessori learning experiences
• Assist in presenting individual and small-group Montessori lessons, adapting activities to meet each child’s developmental stage and interests
• Observe each child daily to assess skills, interests, and needs and use this information to facilitate learning and growth
• Encourage the development of early literacy, math, and problem-solving skills through hands-on, purposeful work that supports kindergarten readiness
• Prepare and maintain a well-organized, safe, and attractive classroom environment conducive to the optimal growth and development of children
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Assist teachers in maintaining records on each child’s progress and development

Student Support

• Develop a positive relationship with each child and promote the development of self-esteem and self-discipline
• Provide support for children with diverse learning needs, including occasional or short-term support in small group settings when helpful for classroom participation, emotional regulation, or routines
• Partner with lead teachers to implement student support and/or behavior plans as needed

Operational

• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Prepare and maintain a well-organized, safe, and attractive classroom environment conducive to the optimal growth and development of children
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Maintain eligibility and professional growth by obtaining a MACTE-accredited Primary Montessori teacher credential within two years (if not already credentialed)
• As needed, independently supervise children throughout the day in classrooms and a variety of other situations, including but not limited to arrival/departure, transitions, outside time, rest/nap time, and (if offered) extended hours    

Other

• Participate in team meetings, center activities, and staff development
• Assist lead teachers in conducting staff/family conferences
• Establish a positive relationship with each child’s family and share information about the child’s day at the preschool
• Assume postures at low levels (e.g. kneeling, stooping, bending, and sitting on the floor) as needed to communicate effectively with children

Bezos Academy is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.