The Opportunity:

The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

Experience:

• BA/BS degree 
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)
• Fluent in English and Bahasa Indonesia (Written & Spoken)

Mindset:

• Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

Future tracks this role could lead to:

• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• Client advisor/ account management. Your deep passion for growing our customers’ business sets you on a path to become their advocate and representative at Flexport.
• Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

As the Enterprise Sales Director for Indonesia, you will be responsible for driving the sales strategy and execution for Datadog’s exciting growth objectives for the region. 

You will be required to recruit, develop, manage and mentor a team of highly successful Enterprise Account Executives who are responsible for driving new business through the full sales cycle as well as expanding the existing installed base. 

What You’ll Do:

• Manage, hire, train and ramp a team of Enterprise Sales Executives responsible for new and expansion bookings
• Achieve annual Enterprise bookings quota with monthly and quarterly targets
• Develop and manage Enterprise Sales Executives on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
• Coach Sales Executives through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
• Shape the direction of the go-to market strategy and execution for your region
• Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region
• Conduct weekly forecast meetings
• Support direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required

Who You Are:

• Experienced in building and managing a high performing Enterprise Sales team for a B2B technology company in Indonesia 
• A strong relationship builder with 10 years of overall Enterprise sales experience + 3 years of Enterprise Leadership experience, working with Enterprise sized organisations (5000+ employees) in the Indonesia market 
• Strong knowledge of modern IT technologies, processes, and personas: e.g Cloud, microservices, devops, SaaS, containerisation, SRE
• Confident in managing complex sales processes with multiple stakeholders and negotiations with pricing based on business value, legal and procurement
• Knowledgeable in selling to C-level executives within the technology sector
• Experienced in managing and coaching sales teams to meet and exceed their sales quotas
• Passionate about developing others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Adoption, Pet adoption, fertility, childcare reimbursements 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About the Role

As a Learning & Development (L&D) Intern, you will gain hands-on experience in supporting end-to-end learning operations and program management. You will be exposed to how training initiatives are planned, executed, and evaluated, while also learning how to manage learning budgets and coordinate with external vendors.

In this role, you will collaborate with multiple stakeholders across HR, Finance, and business teams, giving you practical insight into cross-functional coordination within an organization. You will also develop a data-driven mindset by working with training metrics, tracking participation, and supporting decision-making processes related to employee development.

What You Will Do

• Manage employee Learning & Development (L&D) submissions and ensure timely review and approvals in accordance with company policies.
• Maintain and update the learning budget tracker, including budget utilization and overall learning data records.
• Support training vendor registration and onboarding through the Procurement process, while maintaining strong relationships with external vendors and learning partners.
• Coordinate with Finance to ensure accurate and timely processing of invoices, payments, and proper documentation of invoices and vendor agreements.
• Manage and update the company training calendar, including sending training invitations, reminders, and related communications to employees and stakeholders.
• Oversee end-to-end training logistics and execution, including venue setup, materials preparation, attendance tracking, virtual arrangements, and on-site or virtual coordination during sessions.
• Monitor employee participation, completion rates, engagement, and training effectiveness through feedback forms, assessments, and post-training evaluations.
• Prepare regular reports and dashboards on L&D metrics, while supporting communication campaigns, learning program improvements, and onboarding or employee development initiatives such as orientation and competency frameworks.

What We Are Looking For

• Currently pursuing or recently completed a degree in Human Resources, Psychology, Business Administration, or related field
• Proficiency in Google Suite (Gsheet/Gslides), Canva/Adobe
• Strong organizational and coordination skills with attention to detail
• Good communication skills (written and verbal) - English is a must
• Comfortable working with data and spreadsheets
• Proactive, eager to learn, and able to manage multiple tasks simultaneously
• AI tool fluency is a plus