The Role:

The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps. 

What You’ll Do: 

• Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units

• Maintain forms, documents, and Standard Operating Procedures (SOP’s)

• Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)

• Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business unit leaders

• Deep understanding of processes within the product and recommend appropriate control points to ensure the safety and soundness of functionality

• Partner with PMO and Engineering on automation and enhancements to processes

• Assess project risks, identify contingency actions, and develop/manage a risk plan

• Communicate ongoing project health with key stakeholders and business leadership

• Monitor and manage staffing levels for QA processes

• Create detailed reporting for product and process performance and deliver results in the appropriate cadence 

• Establish and maintain an effective Feedback loop with stakeholders and business unit leaders

• Maintain an awareness of and act in accordance with team goals and business unit policies

• Support special projects and seek efficiencies within QA processes

• QA production support when necessary

What You’ll Need:

• Must have work experience in the financial industry, with a strong understanding of banking products

• Self-motivated and able to work independently, applying analytical skills required to manage multiple tasks

• Strong understanding of SoFi products assigned to along with compliance, operational, and risk mitigation

• Understanding of statistical and targeted loan sampling concepts

• Strong written and verbal communication skills

• Ability to work independently, self-motivated

• Ability to work and accomplish goals with minimal supervision

• Ability to multitask and manage competing priorities

• Must be detail-oriented with an ability to work in a fast-paced environment

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Have:

• Experience in Investment Banking 

• Experience in the Mortgage Industry as a Mortgage Loan Officer or in Underwriting

• Experience in working with 3rd party vendors/partners in a Relationship Management capacity

• Consumer Quality Control or Credit Underwriting experience preferred

• Bachelor's degree is preferred, but a combination of education and experience may be considered in lieu of a degree

• Decision-making skills (experience making decisions, uncovering needs)

• 3+ years of working experience preferred in banking or credit union operations that provides a working knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues

The Role: 

SoFi’s Fraud Management team is looking for a data-driven analyst to bridge the gap between risk mitigation and member advocacy.  This role is dedicated to identifying and offboarding "bad actors" already on the books before they can inflict further financial or reputational damage, and how the subsequent fraud and dispute process impacts our members.  While we remain member-centric, this role acknowledges that the best way to serve our legitimate members is to remove the bad ones. 

Your mission is twofold: Protect the House by identifying and offboarding high-risk actors, and Empower the Member by driving NPS and First Call Resolution (FCR) through rigorous root-cause analysis.

What You'll Do: 

{30%} NPS & Sentiment Analytics: Analyze member feedback and Net Promoter Scores (NPS) specifically related to fraud and dispute touchpoints. You will identify "friction points" where our security protocols may be alienating legitimate members and recommend data-driven adjustments.

{25%} Process & Data Analysis: Conduct comprehensive forensic analysis of existing fraud and dispute workflows. You will use SQL and behavioral data to identify "sleeper" accounts and high risk members, while simultaneously pinpointing bottlenecks that negatively impact NPS and FCR.

{25%} Member Exit Execution: Apply data-driven criteria to identify high-risk members for offboarding. You will prepare the data sets for adverse action, ensuring we exit "bad members" based on clear evidence of behavioral or dispute-related risk.  Reporting on impacts to the business.

{10%} Business Case Development: Prepare cost-benefit analyses that justify the prioritization of fraud prevention and member experience. You will quantify the ROI of a "Member-First" friction reduction strategy, showing how improved FCR and NPS lead to higher member retention, reduce complaints, and lower operational costs.

{10%} Strategic Maintenance & Pipeline Discovery: Continuously monitor the "health" of the fraud and dispute ecosystem. You will identify and document a backlog of new opportunities for risk reduction and experience improvement, ensuring stakeholders are aware of emerging trends that require future attention.

What You’ll Need:

• Bachelor or advanced degree in Statistics, Business Analytics, Math or Economics.
• Strong data technical skills on databases, Excel/SQL/Python and data dashboard tools. 
• Able to use different types of data to define business needs
• Highly motivated to drive change, eager to learn and create new things from scratch and able to work collaboratively in a complex and fluid environment.  
• Experience of developing analysis structure using different data sources and analytical methods to meet business needs.
• Capability of defining and building business metrics and dashboard infrastructures and know how to automate the manual process to improve efficiency.
• Able to connect the dots between data and businesses to provide meaningful insights and actionable enhancements.
• Knows how to troubleshoot data and metrics gaps and be innovative to solve both technical and business problems 
• Very strong communication skills by connecting the dots with the big picture with data and facts to support the story.

Summary:
We are seeking a skilled Network Analyst who is responsible for designing, installing, and troubleshooting network systems, including wireless, to meet our business objectives. This role involves configuring and maintaining both physical and logical network components and working on network architecture design, LAN/WAN/wireless solutions, and capacity planning.

Responsibilities:

• Design, install, and troubleshoot network systems to support business functions.
• Configure and maintain physical and logical network components.
• Assist in the design of network architecture and infrastructure.
• Plan and design LAN/WAN/wireless solutions.
• Perform capacity and resource planning, assess network risks, and develop contingency plans.
• Implement and maintain network management software.
• Research, analyze, and implement software patches or hardware changes to address network deficiencies.
• Provide Tier 2 support for network-related issues.
• Evaluate new products and services and manage vendor service level agreements.
• Contribute to medium to high complexity projects and occasionally lead projects or coach junior staff.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of IT work experience in infrastructure/network environments focusing on network design, implementation, administration, and support.
• Experience with medium to high complexity network projects.
• Strong understanding of network design, LAN/WAN solutions, and wireless technologies.
• Ability to work effectively as a team member and occasionally as a project leader.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in capacity planning and risk assessment for network systems.

#Ll-Onsite

The role:

SoFi is seeking a highly organized, detail-oriented Sr. Business Operations Analyst to join the Global Business Operations team. This is a "builder" role that sits at the intersection of operational strategy and data storytelling.

The Business Operations team serves as the "Chief of Staff" office for the Global Operations EVP, acting as the connective tissue for the Global Operations organization. In this capacity, you will support critical financial communications, executive storytelling, and rigorous governance tracking for the EVP’s staff.

You won’t just manage the mechanics of governance; you will be the narrator of our progress, turning portfolio data into actionable insights for the entire organization. While leadership focuses on high-level strategy, you will own the "source of truth," ensuring that key initiatives are tracked, sequenced, and prioritized in direct alignment with SoFi’s Company Priorities.

You will report to the Program Manager of Operational Governance within the Business Operations team. You will help to manage the Global Intake process, maintain portfolio health dashboards, and ensure that Strategic Change Initiatives (SCI) and Local Change Initiatives (LCI) meet rigorous operational readiness standards before launch. Your mission is to ensure 100% visibility into the portfolio, maintain audit-readiness for Enterprise Risk Management (ERM), and pioneer AI-driven solutions to automate routine governance tasks.

This is not a "maintenance" role. You are joining a team that is redefining how Global Operations functions under new leadership. You will have the autonomy to help build new frameworks and the opportunity to play a pivotal role in SoFi’s first forays into AI-governed operations.

What you’ll do:

• Govern Project Data & Audit Readiness: Act as the primary custodian of project data, ensuring all information is current for internal and external audits. You will manage the timely creation and closure of projects and ensure the proper storage of all key artifacts.
• Translate Data into Action: Move beyond 'green/yellow/red' status updates. You will analyze portfolio trends to identify systemic bottlenecks and craft the narrative for Global Ops' impact on SoFi’s bottom line
• Execute Centralized Intake: Facilitate the global intake process to capture, sequence, and prioritize initiatives. You will be responsible for ensuring that all requests are accurately mapped to Company Priorities.
• Drive Change Management Rigor: Partner cross-functionally and with Enterprise Risk Management (ERM) to govern SCI and LCI. You will ensure that no high-priority work launches without meeting defined operational readiness criteria and change management standards.
• Monitor Capacity & Risks: Identify and address potential risks, resource constraints, or bottlenecks within the portfolio. You will monitor capacity allocations to ensure optimal resource utilization across Global Operations.
• Maintain Portfolio Visibility: Own the holistic dashboard of operational priorities. You will ensure consistent weekly reporting that provides leadership with 100% visibility into the status, resource support, and expected outcomes of all strategic commitments.
• Innovate with AI Solutions: Dig into potential AI solutions (agentic AI or otherwise) to solve "Governance Challenges" such as conducting routine compliance checks and readiness audits.
• Solve Proactively: Structure and execute on ambiguous or ad-hoc requests from senior stakeholders with a high degree of autonomy. You will be expected to transform complex problems into polished, decision-ready outputs that drive strategic clarity.

What you’ll need:

• Experience: Bachelor’s degree and 5+ years of related experience in Business Operations, Project Management, or Financial Services (or equivalent work experience).
• Technical Mastery: Advanced proficiency in Google, Smartsheet, AirTable and Jira (or equivalent tool). You should be comfortable building complex sheets, reports, and dashboards.
• Analytical Storytelling: Proficiency in turning data into 'the why.' You should be an expert in building not just dashboards, but the presentations and narratives that go with them (Google Slides/PowerPoint mastery is a must)
• Innovation Mindset: A strong interest in AI and automation. You don't need to be a coder, but you must possess a "power user" mindset capable of leveraging new tools to automate manual workflows.
• Critical Thinking: The ability to look at a list of 200+ projects and determine how to identify the three that are missing critical information.
• Communication: Strong written and verbal skills; ability to collaborate with Project Managers and Pillar Leads to ensure data integrity.
• Grit: A proactive, "founder’s mentality” with the ability to build frameworks from scratch in a fast-paced, evolving environment.

The Role 

We are seeking a Senior ing functions within the First Line of Defense. This role will primarily focus on monitoring and analyzing Fraud Key Risk Indicators (KRIs), Risk Appetite Statement (RAS) metrics, Strategy and Rule monitoring oversight, governance documentation, and other enterprise fraud 

performance metrics to ensure the Fraud Program operates within defined risk tolerances and governance expectations. 

The Senior Risk Analyst will play a critical role in governance control, analyzing fraud performance trends, identifying emerging risk signals, supporting escalation of metric breaches, and delivering data-driven insights to senior leadership and enterprise risk committees. This position will also support audit, regulatory examination, and fraud risk assessment activities, helping ensure the Fraud Program maintains strong governance, transparency, and regulatory alignment. 

While the primary focus of this role is fraud risk analytics and performance monitoring, the Senior Analyst will also assist the broader Fraud Program team in supporting program governance, documentation, strategy oversight, and cross-functional coordination across the Fraud ecosystem. 

The ideal candidate will bring strong analytical capabilities, experience with risk assessment frameworks or audit processes, a deep understanding of fraud risk management within a banking or fintech environment, and the ability to drive cross-functional collaboration between all lines of business. 

What you’ll do: 

Fraud Risk Metrics Monitoring & Performance Analytics (Primary Focus) 

• Monitor and analyze Fraud Key Risk Indicators (KRIs), Risk Appetite Statement (RAS) metrics, and other enterprise fraud performance indicators across products and business lines. ● Identify performance trends, emerging risks, and early warning signals across fraud domains including account takeover, transaction fraud, disputes, and fraud operations performance.
• Support the escalation and investigation of metric breaches, working with cross-functional teams to determine root causes and corrective actions. 
• Produce regular risk reporting and executive summaries for fraud governance committees and leadership forums. 
• Develop and maintain data-driven insights and dashboards to improve transparency into fraud risk performance across the enterprise. 

Fraud Risk Governance & Oversight 

• Assist with maintaining and enhancing the Fraud Program’s KRI and KPI framework, ensuring alignment with enterprise risk management and regulatory expectations. 
• Support ongoing metric validation, threshold monitoring, and governance processes to ensure fraud metrics remain accurate, stable, and meaningful. 
• Partner with Fraud Strategy, Operations, Data, and Risk teams to ensure consistent measurement and interpretation of fraud risk performance across products. 

Risk Assessment, Audit & Regulatory Support 

• Assist in the execution of Fraud Risk Self-Assessments (FRSAs) and other targeted risk evaluations across fraud domains through data analytic needs. 
• Support the tracking and remediation of fraud-related issues identified through audit, risk assessments, regulatory reviews, or control testing. 
• Coordinate with Fraud Program Lead to support regulatory exam responses and documentation requests. 

Fraud Program Governance & Documentation (Supporting Role) 

• Assist in maintaining fraud program documentation, procedures, and governance artifacts, including playbooks, policies, and operational standards. 
• Support coordination of fraud governance forums and committee reporting, ensuring accurate and timely risk reporting. 
• Assist with cross-functional initiatives and program management efforts that support the overall fraud risk management ecosystem. 

What you’ll need: 

• 5+ years of experience in fraud analytics, risk management, or fraud program management.
• Strong experience in leading projects, working cross-functionally, and influencing senior stakeholders. 
• Experience working with multiple cross-functional teams to deliver results 
• Experience in banking and/or fintech industry 
• Strong Knowledge of fraud prevention tools and techniques. 
• Excellent problem-solving skills and ability to translate complex data into clear business recommendations. 
• Strong proficiency in SQL, experience with visualization tools (e.g., Tableau) ● Familiarity with Python. 
• Strong experience creating scalable playbooks, reporting templates, and spreadsheet-based workflows to improve risk management processes and cross-functional coordination.
• Highly self-directed, with demonstrated ability to think strategically, solve ambiguous problems, and independently drive initiatives from ideation through implementation. 
• Strong presentation and executive communication skills, including developing clear, concise materials for senior leadership and regularly presenting insights, recommendations, and progress updates. 

Nice to Have: 

• Experience with Model Risk Management or Model Governance, a plus! 
• Advanced working knowledge of Python for process automation, including writing maintainable code, testing solutions independently, and preparing them for production. ● Working knowledge of GitLab, DBT, and Airflow, including the ability to independently deploy, schedule, and maintain analytical workflows in production. 
• Proficient in Airtable, including designing automations and workflow trackers to be leveraged across multiple product teams.

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members
reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re
proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values
guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

The Fraud Program is seeking a Staff Risk Analyst to lead data governance initiatives, analytics, and reporting across
the Fraud Center of Excellence (CoE). This role will serve as a key partner in developing, maintaining, and enhancing
fraud KPIs, KRIs, dashboards, and enterprise risk reporting to enable data-driven decision making and effective fraud
risk oversight.

The Staff Risk Analyst will play a critical role in ensuring data integrity, consistency, and transparency across fraud
metrics, while delivering actionable insights into fraud performance, emerging risks, and operational effectiveness
across all products and fraud domains.

This role will partner closely with Fraud Strategy, Operations, Risk, Data, and Business Intelligence teams to build
scalable analytics solutions, standardize metric definitions, and improve enterprise-wide visibility into fraud risk.
The ideal candidate will bring a strong technical data background, experience in risk analytics, and a passion for
building scalable data and reporting frameworks within a fast-paced fintech environment. Additionally, the
candidate will also have strong proficiency in SQL, Python, Snowflake, and Tableau. You’ll need to be a self-motivated
leader with the ability to drive cross-functional collaboration between all lines of business. IIf you love working with
data and have a passion for doing the right thing, we want to hear from you!

What you’ll do:

Fraud Data Analytics, Insights, and Data Governance (Primary Focus)
● Analyze fraud data across products and channels to identify trends, anomalies, and emerging fraud risks.
● Develop data-driven insights and recommendations to support fraud strategy, operations, and risk
management decisions.
● Partner with cross-functional teams to translate business problems into analytical solutions that improve
fraud detection, prevention, and member experience.
● Establish and enforce data governance standards for fraud metrics- including data definitions, lineage, and
controls; and effectively leading a strategic data governance council cross-functionally.
● Identify and resolve data quality, consistency, and availability issues impacting fraud reporting and
analytics.
● Partner with Data Engineering and BI teams to ensure reliable, scalable, and well-documented data
sources.
KPI / KRI Framework & Performance Monitoring
● Support the design, development, and ongoing enhancement of Fraud KPIs, KRIs, and Risk Appetite

Statement (RAS) metrics across the Fraud CoE.

● Ensure consistent metric definitions, calculations, and reporting methodologies across business units.
● Monitor metric performance and provide insights into drivers of variance, trends, and risk signals.
Dashboarding & Reporting
● Assist in designing, building, and maintaining Tableau dashboards and automated reporting solutions to
provide real-time visibility into fraud performance.
● Deliver executive-level reporting and visualizations for fraud governance committees and leadership.
● Improve reporting efficiency through automation and scalable data pipelines (e.g., Snowflake), where
needed, in partnership with our risk analytics and data teams
Fraud Risk Management & Assessment Support
● Support Fraud Risk Self-Assessments (FRSA) and other risk evaluation activities through data analysis and
metric development.
● Assist in identifying key risk drivers and areas of elevated fraud exposure across products and processes.
● Provide analytical support for audit, regulatory, and risk management requests.
Cross-Functional Collaboration & Program Support
● Collaborate with Fraud Strategy, Operations, and Program teams to align data, metrics, and reporting with
business needs.
● Support broader Fraud Program initiatives and analytics projects as needed, including strategy
performance analysis and operational insights.

What you’ll need:

● 4+ years of experience in data analytics, fraud analytics, or risk analytics within financial services, fintech, or
banking.
● Strong experience working with large datasets and relational databases.
● Advanced proficiency in SQL and experience with Snowflake or similar data platforms.
● Experience building dashboards and data visualizations (Tableau preferred).
● Strong understanding of KPI/KRI frameworks, performance metrics, and risk monitoring concepts.
● Experience with data governance, data quality management, or metric standardization.
● Strong analytical and problem-solving skills with the ability to translate complex data into actionable
insights.
● Excellent communication skills, with the ability to present findings to both technical and non-technical
stakeholders.
● Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
● Proficient in other programming and data analysis tools such as Python, R, or SAS.

Nice to Have:
● Advanced degree in Data Science or Machine Learning.
● Experience in implementing or overseeing AI/ML-based models for fraud detection
● Experience working in or working closely with model risk management is a plus.

Summary: We are seeking a skilled Web Security Analyst to develop and manage web security policies and procedures for our enterprise. This role involves evaluating security solutions for Inter/Intranet/Extranet environments and ensuring compliance with security policies and standards for e-commerce applications.

Responsibilities:

• Assist in the development and management of web security policies and procedures.
• Evaluate and recommend information security solutions for Inter/Intranet/Extranet environments.
• Monitor, assess, and review rule bases and configurations for firewalls and intrusion detection systems.
• Conduct security assessment reviews of e-commerce applications for compliance.
• Review software products and recommend security solutions for various platforms.
• Educate users on web security standards and practices.
• Prepare and review status reports on security matters to develop risk analysis scenarios and response procedures.
• Ensure compliance with security policies by administering and monitoring security profiles.
• Investigate potential security violations and update security controls as needed.

Required Skills:

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 3 years of combined IT and security experience with exposure to infrastructure/Web and multi-platform environments.
• Strong understanding of client/server and web technologies.
• Knowledge of security issues, techniques, and implications across various computer platforms.
• Experience developing security solutions for medium to high-complexity assignments.
• Ability to work on multiple projects and lead web-related security components.
• Capability to coach junior technical staff.

#Ll:Onsite

Summary: Join our team as an IT Security Manager, where you will develop and manage security across multiple IT functional areas, such as data, systems, network, and Web operations. In this role, you will assist in creating and implementing security policies and procedures, prepare status reports, and respond to security breaches. Your expertise will help enhance our enterprise's security through education, consultation, and direct support.

Responsibilities:

• Develop and manage security for various IT functional areas across the enterprise.
• Assist in creating and implementing security policies and procedures.
• Prepare status reports on security matters and develop risk analysis scenarios.
• Track and monitor software viruses and enforce security policies.
• Administer and monitor security profiles and review violation reports.
• Evaluate products and procedures to enhance productivity and effectiveness.
• Provide direct support and consultation to IT staff and business on security-related issues.
• Represent organizational security needs by providing expertise in IT projects.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• A minimum of 4 years of combined IT and security work experience with broad exposure to systems analysis, applications development, and database design and administration.
• At least 1-2 years of experience in information security.
• Extensive knowledge of networking, databases, systems, and Web operations.
• Proficiency in security issues, techniques, and implications across various computer platforms.
• Ability to work independently or as part of a project team on complex security issues.
• Strong problem-solving skills and the ability to coach junior staff.

#Ll-Onsite

The role
SoFi is seeking an energetic, analytic, and intellectually curious Independent Assessment & Review Analyst to join our Fraud Risk team. This role - as part of the 2nd Line of Defense - will conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Additionally, the person in this role will look to ensure alignment with industry best practices and compliance with regulatory standards as well as identifying exposure to fraud across business units, products, and channels making sure vulnerabilities are recognized and understood. The ideal candidate will have experience in risk management and/or analytic strategy and will be an agile learner, think strategically, and possess strong communication and problem-solving skills.
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What you’ll do:
·  Conduct fraud 1st line program assessments, in part querying against large relational databases
·  Improve fraud program resilience by delivering data-driven actionable feedback and recommendations
·  Monitor the implementation of recommended improvements and the ongoing evolution of the program to meet dynamic fraud landscapes and regulatory changes
·  Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed
·  Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge
·  Review and assess fraud forecasts and forecasting methodologies, providing strategic insights and recommendations to further enhance accuracy

What you’ll need:
·  Bachelor’s degree with 2+ years experience in risk management or analytic strategy within the financial services industry preferred
·  Exceptional interpersonal, verbal and written communication skills
·  Strong collaboration, organizational skills, and attention to detail
·  Must be self-motivated with the ability to work independently or within a group
·  Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking
·  Strong analytical and problem-solving skills, the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions
·  Proficiency in data analysis and deriving meaningful insights for decision-making
·  Ability to work under tight deadlines
·  Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change
·  Proficiency with Google Suite and/or Microsoft Office products
·  Strong team player