How you'll help us achieve it

Our Agent Quality team plays a pivotal role in shaping and maintaining a compliant and efficient agent network. Collaborating closely with our agent management and compliance teams, we develop robust internal policies, procedures, and practices to ensure agent compliance. Our goal is to ensure that every aspect of our agent network — from training initiatives to branding strategies — adheres seamlessly to both Wave’s standards and regulatory requirements.
By joining our team, you'll have the opportunity to drive impactful change, ensuring that our network operates at the highest standards of quality and compliance in the industry.

In this role you’ll;

• Coordinate and lead the unit team to implement the strategy and achieve the planned objectives in agent quality management.
• Identify, plan, and coordinate monthly projects to improve processes and tools within the agent ops team.
• Coordinate policy reviews and process documentation, including key learnings, and help with knowledge transfer sessions with other affiliate country operations.
• Assist with ideas, special programs, project designs, and pilot implementations as may be determined by the business related to your unit.
• Help track agent quality through well-coordinated mystery shopping with your team.
• Manage a team of high-performing Mystery Shoppers, mentoring and coaching them to perform to the best of their ability. 
• Devise ways to unearth and track tricks and ways by which agents do not utilize Wave’s allocated funds for the intended purpose, and suggest improvements.
• Develop and formalize control procedures to ensure the quality of agents across the network.
• Work from first principles to understand the user's biggest problems, then figure out how processes and tools should work to solve them.
• Prioritize the biggest problems blocking the unit's performance and impact.
• Support the Head of Operations in identifying and mitigating risks across the network and for our customers.

Key details

• Location: You'll work from our office in Cote d’Ivoire and may travel to field locations.
• Work authorization in Côte d’Ivoire is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor’s degree or above in IT, business administration, finance, criminology or other relevant disciplines.
• 3+ years of experience in operations.
• Experience in managing, coaching, and mentoring a high-performing team.
• Strong proficiency in data analysis and the capability to interpret complex datasets to identify trends, draw actionable insights, and support data-driven decision-making.
• Fluency in English and French.
• Willingness to travel up to 20% of the time to different regions within Cote d’Ivoire. 

You might be a good fit if you

• Have strong analytical skills and can assess complex data sets, identify patterns, and draw insightful conclusions.
• Are adept at proposing practical, effective solutions to mitigate identified risks and address emerging risk issues.
• Have a strong track record of collaborating and partnering with cross-functional teams.
• Are excellent at process documentation and effective at knowledge transfer.
• Think about culture and process from the users' perspective.
• Are an adaptable and creative thinker who is willing to iterate and fail quickly.
• Can communicate effectively and often, both in writing and in person, to the point of over-communication.
• Exhibit meticulous attention to detail in all analyses and processes, ensuring accuracy and thoroughness.
• Think from first principles (basic theoretical form) about how things should work.
• Have led a team whose role was to ensure the operational and quality conformity of a network.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users. 

The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.

In this role, you'll;

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
• Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
• Build and lead high-performing teams, fostering a culture of excellence and innovation.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values, leading by example and embedding them within the team culture.

Key Details 

• Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
• Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.

Requirements 

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

You might be a good fit if you

• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
• Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
• Build strong relationships and bring out the best in people.
• Excel at leadership and enjoy managing diverse and large field ops teams.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Think from first principles about how things should work.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.

#LI-MM1

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d'Ivoire, with millions of users, growing rapidly year-on-year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

The Product Relations Manager (PRM) owns the product and technical dimension of our external partner integrations. You are the bridge between our partners and our product and engineering teams, responsible for evaluating, shaping, shipping, and maintaining the integrations that power our ecosystem.

In this role, you'll;

• Relentlessly build partner relationships and drive integrations end-to-end, from scoping through development, testing, and production launch to owning every blocker until it ships.
• Evaluate prospective partners' technical readiness and provide clear go/no-go recommendations before contracts are signed.
• Lead technical scoping with partners and translate requirements into specifications engineering can build against.
• Hold partners accountable for delivery and escalate firmly when things stall.
• Monitor integration health post-launch and drive resolution when performance degrades.
• Identify opportunities to expand or deepen existing partnerships.
• Make build-vs-buy and direct-vs-aggregator decisions grounded in data and strategic context.
• Lead cross-functional execution across Engineering, Legal, Compliance, Finance, Marketing, Support, and Partner Operations to deliver and maintain integrations.
• Use transaction data and operational metrics to inform prioritization and decision-making.
• Contribute to standardizing integration processes and playbooks across markets.

Key details

• You'll be based in our office in Côte d'Ivoire, with travel to partner offices and field locations across our markets
• This is a permanent position with mission-based deployments.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 4–7 years in product management, technical partnerships, or integration management within fintech, mobile money, digital payments, or telecommunications.
• Technical fluency: comfortable reviewing API docs (REST, SOAP, webhooks), discussing VPN setups, evaluating timeout configurations, and holding your own with engineers and partner technical teams.
• Commercial awareness: you understand how integrations drive transaction volume, revenue, and user value  and can evaluate whether one is worth building.
• Experience managing complex, multi-stakeholder integrations involving banks, telcos, utility companies, or government agencies.
• Strong relationship management and negotiation skills ,you can push back on partners, escalate when needed, and keep the relationship intact.
• Excellent communication in both French and English (written and spoken).
• Data-driven decision-making: you use metrics to inform priorities, not just instinct.
• Bachelor's degree in IT, Computer Science, Engineering, Business, Economics, or a related field.

You might be a good fit if you

• Find stalled integrations frustrating but your instinct is to diagnose the bottleneck and push through, not wait.
• Can switch between reviewing API documentation in the morning and running a partner marketing alignment call in the afternoon.
• Think about integrations in terms of user impact and transaction volume, not just technical completion.
• Are comfortable pushing back on partner executives when their requests don't align with sound product architecture.
• Navigate both French-speaking and English-speaking partner environments with confidence.
• Care about financial inclusion and building products for underserved populations.

About You and The Role

Zipline’s long-range autonomous drone system is already delivering millions of medical products across Africa, and as we scale, we’re establishing new distribution centers – the backbone of our operation. Each launch is a complex, multi-stakeholder effort requiring rigorous project management, cross-functional coordination, and hands-on leadership at the country level. We’re looking for a Deployments Project Manager to own local planning and execution of these rollouts. You’ll lead everything from site acquisition and permitting to construction, vendor management, and operational handover, coordinating across internal and external stakeholders to deliver sites that meet Zipline’s technical, safety, and performance standards. This is a highly visible role for a resourceful, technically savvy project manager who is eager to shape Zipline’s growing footprint and deliver lasting impact.

What You’ll Do

• Lead local deployment planning and execution for new distribution centers, owning the project end-to-end from site selection through operational launch.
• Work with real estate vendors and local authorities to identify and secure sites that meet Zipline’s technical and business criteria.
• Partner with Procurement and Engineering to identify, qualify, and select contractors and vendors through rigorous evaluation processes.
• Oversee site preparation and buildout, including workforce mobilization, civil works, hardware installation, and operational readiness, ensuring all timelines and quality benchmarks are met.
• Coordinate with Engineering, Supply Chain and Logistics to ensure timely delivery of materials and equipment to the site.
• Own and manage the project budget, tracking expenditures, anticipating risks, and ensuring efficient use of resources.
• Track KPIs and report progress weekly to country and Africa leadership, highlighting successes, risks, and mitigation strategies.
• Capture lessons learned and contribute process improvements to Zipline’s global deployment playbook to accelerate future rollouts.

What You’ll Bring

• A background in construction project management, civil works, engineering, or operations program management.
• At least 5 years of relevant experience leading complex, multi-stakeholder projects with significant technical and operational components.
• Demonstrated ability to plan and execute projects under tight timelines and budgets.
• Experience managing contractors, suppliers, and vendors, including technical evaluation and quality assurance.
• Proven track record of leading cross-functional teams and influencing stakeholders across different functions, levels, and geographies.
• Strong organizational and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to report clearly and confidently to leadership.
• Grit, adaptability, and resilience to thrive in uncertain, constantly changing conditions
• Must be bilingual in English and French, with strong verbal and written communication skills in both languages.

This role will be based in-country with extensive on-site presence required throughout the deployment period. Must be eligible to work in-country and commit to travel and frequent field-based work.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!