We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

About Team & About Role:

Rubrik’s Sales organization is a united group of elite cross-functional sales professionals that help companies and government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional growth and opportunity through our world-class sales enablement program. Our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential, and take your career to the next level — all while doing something truly purposeful: protecting the world's data.

You’ll be joining a highly successful regional team in a newly created Account Executive role dedicated to develop a greenfield region with significant growth potential, making it an exciting opportunity for a hunter with an entrepreneurial mindset to establish Rubrik’s footprint in a new market.

You will own all aspects of bookings growth in the territory. You’ll be responsible for building and expanding a territory — identifying opportunities, creating pipeline, and landing new logos — while collaborating closely with Sales Engineers, SDRs, and Rubrik’s channel ecosystem. This is a role for someone who thrives on building, not just running, a business.

Candidate should be based in Veneto or Emilia Romagna or Friuli Venezia Giulia.

What You’ll Do: 

• Define and execute a go-to-market plan for your territory, building pipeline and driving bookings growth in a territory which is mostly greenfield.

• Relentlessly prospect and generate new opportunities through self-sourced activities.

• Land new enterprise logos, navigating complex buying cycles and driving high-value outcomes.

• Present Rubrik’s platform in complex IT and data center environments, articulating both technical value and business impact. 

• Co-sell and strategize with partners, distributors and VAR's to enable rapid growth. 

• Act as the entrepreneur of your territory: identify opportunities, adapt quickly, and shape the strategy to succeed in a new market.

• Provide management with feedback about the local market opportunity and identification of new business opportunities and channel partnerships. 

Experience You’ll Need: 

• 5+ years of closing experience in tech sales (IT infrastructure or SaaS, ideally both), selling into mid-to-large orgs.

• Proven track record of self-sourced new logo acquisition and overachieving sales targets.

• Ability to translate IT challenges into meaningful business outcomes for CIO, CTO, and senior IT stakeholders.

• Experience building and leveraging relationships with channel partners and internal GTM teams.

• Entrepreneurial mindset with the tenacity, resilience, and ownership needed to build a new territory.

• Highly driven, goal-oriented, and coachable.

Preferred Qualifications:

• Experience selling complex enterprise solutions into IT decision-maker personas.

• Familiarity with MEDDPICC and Command of the Message.

• Strong ability to develop champions and navigate multi-stakeholder deals.

• Understanding of the Italian enterprise market.

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Account Executive

Milan - Italy

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

Company Overview

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

The Opportunity

CONTEXT: 

As an Ivalua Account Executive you will be focused on new customer acquisition within Ivalua’s various verticals. Our Account Executives are motivated, tenacious, self-starters who are  experienced in selling Enterprise SaaS/Cloud Enterprise Software into Senior Level Executives and  owning the sales process from beginning to end.

ROLE: 

Here at Ivalua, we are currently looking for an Account Executive who specializes in selling into all verticals.  Reporting to the Sales Director, Italy & Middle East , you will be involved in prospecting, building pipeline, and selling Ivalua Solutions to net new enterprise accounts . 

What you will do with us

• Exceed annual sales targets.
• Develop an Enterprise Account Plan for each account, then drive the execution of that plan to success.
• Prospecting, building pipeline, and selling Ivalua Solutions to net new Enterprise accounts.
• Engage with C-level executives to position strategic value proposition and quarterback the deal to closure.
• Provide pro-active, trusted thought leadership to target accounts.
• Orchestrate prospect and internal teams to collaboratively build Customer Strategy Plans.
• Develop and deliver world-class Executive Sales proposals to C-level prospects.
• Accurate forecasting (benchmark +/- 10%).
• Maintain the system of record within our internal system.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• At least 7-10+ years of direct enterprise software sales experience.
• Master's degree (business school) or comparable professional experience
• Procurement or Supply Chain domain knowledge.
• Expert selling value to the enterprise.
• Consistent and proven track record of achieving / exceeding sales quota.
• Strong executive presence – very comfortable with C-level executives.
• Expertise in managing multi-stakeholder sales cycles and closing large deals.
• Ability to prospect within greenfield accounts.
• Organized and specific experience with enterprise account planning.
• Ability to identify strategic client pains and develop unique and compelling value propositions that focus on delivering business value to the client.
• Successful at engaging with all levels in an organization, great at building relationships and working within a team-selling environment.
• Strong Financial Acumen

Soft Skills

• Strong Communication skills in Italian and English
• Excellent interpersonal skills
• Strong executive presence

What Happens Next

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
• Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

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Join our team at Core One! Our mission is to be at the forefront of devising analytical, operational and technical solutions to our Nation's most complex national security challenges. In order to achieve our mission, Core One values people first! We are committed to recruiting, nurturing, and retaining top talent! We offer a competitive total compensation package that sets us apart from our competition. Core One is a team-oriented, dynamic, and growing company that values exceptional performance!

*This position is contingent upon contract award*

Responsibilities:

• Prepare intelligence reports and assessments for the supported Command’s mission planning and force protection efforts. The primary focus is two-fold: (1) identify asymmetric threats and vulnerabilities to U.S. interests in the AOR and (2) assess and monitor the internal security situation in the AOR as it pertains to force protection. 
•  Prepare intelligence reports and recommend courses of actions to the Government. Products include threat assessments, trend analyses, and information papers using a multidiscipline approach. The contractor shall incorporate all-source information to produce time-sensitive intelligence reports and finished intelligence products.
• Produce highly-complex all-source CI analytic production to support Army CI efforts to counter FIE threats to Army Research, Development, and Acquisitions (RDA) and Defense Critical Infrastructure worldwide; and supply chains; to include both technical and HUMINT intelligence threats. 
• Conduct intelligence analysis to enable the development of CI-HUMINT efforts, based on established analytical tradecraft methodologies and unit collection and targeting strategies. This intelligence analysis should provide the detailed analysis necessary to support current and future, full-spectrum operations. 

Qualifications:

• 12 years of experience in CI-HUMINT analysis, management, or leadership position
• 8 full-time years as a CI-HUMINT analyst in a strategic Military Intelligence or Intelligence Community role. HUMINT activities.
• 5 full-time years analyzing regional and functional CI-HUMINT topics, including foreign intelligence threats to Defense Critical Infrastructure Program (DCIP) and DoD supply chains and emerging technologies, and threats from foreign intelligence technical equipment to the DoD.
• Master's Degree
• At least 1 of the following Certifications:
  • DOD Intelligence Fundamentals
  • Certified Defense All Source Analysis Levels 1 and 2
  • Certified Collections Management Professional - Fundamentals
  • Intelligence Planner Certification
• U.S. Government all-source MOS or job producing analytical certification course or program.
• Human Intelligence Training – Joint Center of Excellence (HT-JCOE) – Joint CI / HUMINT Analysis and Targeting Course; or DIA Targeting Officer Course (Fundamentals of HUMINT Targeting Course (FHTC) or equivalent) or Intelligence Community (IC) equivalent.
• Advanced Microsoft 365 proficiency.
• Must have knowledge and experience with Intelligence Community Directives (ICD) 203, 206, 300, 501, 704 and 707 related to their duties.
• Must be able to perform other duties, responsibilities, and activities as needed

Security Clearance:

Active TS/SCI with CI polygraph eligibility

Core One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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