Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

About the Role
We are looking for a Full Stack Developer who is passionate about building scalable, high-quality web applications. You will be responsible for developing both front-end and back-end components, collaborating with cross-functional teams, and delivering seamless user experiences.

Key Responsibilities

• Develop and maintain web applications across front-end and back-end systems
• Design, build, and optimize scalable APIs and databases
• Collaborate with product, design, and other stakeholders to define and implement new features
• Ensure application performance, quality, and responsiveness
• Troubleshoot, debug, and upgrade existing systems
• Write clean, maintainable, and efficient code
• Participate in code reviews and contribute to best practices

Requirements

• Proven experience as a Full Stack Developer or similar role
• Strong proficiency in front-end technologies (e.g., HTML, CSS, JavaScript, React, or Angular)
• Experience with back-end languages (e.g., Node.js, Python, Java, or PHP)
• Familiarity with databases (e.g., MySQL, PostgreSQL, MongoDB)
• Understanding of RESTful APIs and web services
• Knowledge of version control systems (e.g., Git)
• Strong problem-solving skills and attention to detail

About Media Futures Group (MFG)

Google has consolidated its media agency partnership into WPP Media, building on the world class digital work that Essence has delivered for Google for over 17 years. Media Futures Group (MFG) is a bespoke team that delivers on our commitment to Google for a more strategic, creative and integrated media approach established to drive better business results.

The MFG team is made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. MFG is powered by EssenceMediacom and other constituent parts of GroupM around the world.

The Role

The Media Activation Manager plays a critical role within the Media Activation (Programmatic) team at MFG, responsible for the flawless execution and optimization of programmatic and biddables campaigns for Google focused largely on display and video channels. This role is primarily focused on performance campaigns and will leverage a combination of real-time and guaranteed buying across both open exchange and/or direct publishers as needed. This role demands a deep understanding of programmatic platforms, a data-driven approach to optimization, and strong communication skills to collaborate effectively with internal and external stakeholders.

Role responsibilities include but are not limited to:

• Directly or indirectly (via management) supports 1-3 markets/accounts
• Able to own up to 3 campaigns E2E at any one time while assisting on others as needed
• ~60% time allocated to individual campaign assignments, ~40% time allocated to work outside of individual campaigns (e.g. management tasks, team projects, training others)
• Delivers media plans, wrap-ups, and milestone outputs utilizing established best practices against client communication strategy according to timelines
• Able to launch campaigns on time/does not contribute to gating issues, in compliance with platform (DSP/DMP) best practices (naming conventions, IO/LI)
• Flawless delivery of all campaigns (launch, pacing, performance goals)
• Meets campaign objectives by EOQ (e,g, client KPIs, Pacing), and/or flags potential performanceissues in a timely manner
• Confident and steady in optimization and improvement of campaign performance (not just delivery). 
• Strong knowledge of media planning fundamentals e.g. reach, frequency, channels, formats
• Strong knowledge of tactical essentials such as inventory and data sources
• Excellent tracking of sub-campaign level details including but not limited to pacing, performance, etc.
• Strong understanding of adjacent and/or connected disciplines (e.g. Data Strategy, Analytics, AdOps, Experience) and relationship with Programmatic 
• Strong knowledge of the  programmatic/ad-tech ecosystem (publishers, data, platform, etc.)
• Strong grasp of overall campaign lifecycle and the role programmatic plays within it
• Communicates successes, failures, and escalations to line manager in a timely manner
• Directly responsible for managing 1 junior team member assuming staffing
• Escalation point for campaign level issues

Desired background experience:

Required

• 3-4 years work experience on the programmatic/ad-tech buy-side (e.g. agency, trading desk, DSP company)
• Excellent proficiency planning and deploying campaigns using enterprise level DSPs (e.g. DV360, The Trade Desk, MediaMath)
• Experience planning and executing campaigns delivering against both Brand and Direct Response objectives
• Experience deploying campaigns across multiple environments/devices via both direct and open buying leveraging audience and/or contextual data as needed
• High attention to detail, and good organizational skills, with an understanding of optimization levers & testing approaches across programmatic platforms
• Experience directly managing at least one direct report with demonstrable skills in guiding his/her professional development
• Highly developed interpersonal, team building and relationship management skills
• Strong analytical skills and a natural affinity for numbers is key; You must be able to analyze raw data, draw insights and develop actionable recommendations as needed
• Strong organization and time management skills. Able to prioritize recurring deliverables against ad hoc requests. Mindful of personal deliverables and projects without needing reminding from line manager
• Up-to-date knowledge on the current state of programmatic/ad/mar-tech with a POV on future developments
• A passion for everything digital, with an active interest and understanding of digital marketing/advertising industry trends

Desirable

• Strong Google stack experience
• Experience working with Data Management Platforms (DMPs) or equivalent data organisation/deployment tool/platform
• Familiar with feed-based creative setups using Creative Management Platforms (CMPs)
• Experience working with data science teams and good grasp of campaign analytics fundamentals (e.g. control/exposed segmentation, survey and panel based measurement, regression analysis)
• Experience with Google Analytics (plus certification)
• Experience with running campaigns across multiple countries / languages
• Familiarity with industry-relevant programming languages (e.g. HTML, Javascript, SQL, Python, R)

What you can expect from MFG

MFG’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an MFG employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

The Role:

The Sales Lead will be responsible for managing the sales strategy in Indonesia, managing key accounts, and ensuring alignment with overall business goals. As the Sales Lead, this person will establish and maintain relationships with key retailers and carriers/operators to drive product sales and visibility.

The role will be responsible for managing the sales strategy in Indonesia, managing key accounts, and ensuring alignment with overall business goals. You will establish and maintain relationships with key retailers and carriers/operators to drive product sales and visibility.

Responsibilities:

• Develop and execute the sales strategy for Indonesia in line with global objectives.
• Manage relationships with key retailers and carriers to ensure optimal product placement and promotional opportunities.
• Identify and cultivate new business partnerships with major retailers, carriers, and other distribution channels.
• Align sales activities with overall business and marketing strategies to drive growth and meet sales targets.

Requirements:

• Proven experience in sales leadership, preferably within the consumer electronics or tech industry.
• Strong ability to manage key accounts and establish long-lasting relationships with retailers and carriers.
• Demonstrated success in meeting or exceeding sales targets in a competitive market.
• Fluent in Bahasa and English.
• Ability to travel within Indonesia as needed.

What We Offer

• A chance to shape the voice of one of the most exciting tech brands
• Fast-paced and creative environment with global reach
• A culture that values curiosity, creativity, and doing things differently
• A commitment to building a diverse, inclusive, and welcoming workplace for all