Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Manager in Onboarding Support,  your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships and improving their experience with Toast. As a Senior Manager, you will have a time of individual contributors that you will lead, coach and develop. 

Work Timings: 2PM - 11PM IST or 3PM - 12AM IST

A day in the life (Responsibilities) 

• Ability to collaborate and lead a team with another manager successfully
• Efficiently drive process improvements using data to support your decisions
• Ability to manage multiple work streams and queues at the same time, understanding deadlines and holding your team accountable to those
• Lead the full talent lifecycle—including interviewing, hiring, and mentoring—to build a diverse, motivated team capable of scaling operations efficiently and achieving challenging objectives
• Drives continuous improvement in the Customer onboarding experience by working with customer success, product, and engineering teams to identify and implement enhancements
• Build strong  relationships with your team  to promote  process understanding, technical troubleshooting, and continuous learning  about new product features and updates
• Partner with peers and stakeholders to develop scalable SOPs and establish robust reporting and OKRs for current and future product initiatives
• Develop feedback loops with relevant teams  to drive product and process improvements 
• Cultivate a one team mentality with your manager peers, providing feedback, and creating solutions together.
• Foster a team culture of open communication with your stakeholders (both onsite and offsite)  addressing  concerns and suggestions
• Foster professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. 
• Actively support the career growth of your team members through high-level coaching, structured 1:1s, and ongoing professional enablement
• Handle escalated customer feedback directly from the Senior Leadership Team.
• Manage the use of Salesforce.com, Zendesk, JIRA, Asana, and all related applications.

What you'll need to thrive (Requirements)

• Experience: 5+ years of experience in performance management and coaching.
• Expertise: 10+ years of experience in a role responsible for onboarding program development and customer experience.
• Experience working with partners and stakeholders in the U.S.
• Proven Leadership: Experience in managing multiple large-scale projects and leading teams through organizational change.
• Proven ability to manage  multiple projects simultaneously, coordinating across teams  and maintaining strong communication with stakeholders
• Experience in building and managing  reporting dashboards to monitor team performance  and customer success metrics
• A genuine commitment to nurturing the professional growth and development of team members.
• Proven ability to collaborate with your peers and build a unified team culture

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience working in the tech industry or for a SaaS company
• The candidate should be flexible to work across both India and US time zones. This is a hybrid work opportunity, requiring a minimum of two days in office.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

The Manager, Quality Systems & Operations (QSO) is responsible for leading the day-to-day operation, governance, and continuous improvement of the organization’s Quality Management System (QMS) within a regulated clinical technology environment. This role serves as the operational backbone (“engine room”) of the Quality & Compliance function and ensures quality processes are efficient, inspection-ready, risk-based, and aligned with the needs of a clinical trial software / technology-enabled services organization.

The Manager, QSO will oversee core quality system processes including document control, SOP lifecycle management, training administration and effectiveness support, quality events and CAPA management, quality metrics and management reporting, and cross-functional process improvement initiatives. This role partners closely with Product, Engineering, Information Security, Operations, Client Services, Audits & Assurance (AA), and Systems & Regulatory Compliance (SRC) to support GxP expectations, customer requirements, and operational excellence.

KEY TASKS & RESPONSIBILITIES

➢ Quality Management System (QMS) Ownership

• Own the administration, maintenance, and continuous improvement of the enterprise QMS supporting a clinical trial software / vendor services environment.
• Manage controlled documentation processes including SOPs, policies, work instructions, templates, validation documentation, and periodic reviews.
• Ensure document control practices meet internal governance, client expectations, and applicable GxP / computerized systems requirements.
• Maintain version control, approvals, archival, training linkage, and retention controls for quality records.

➢ Quality Operations / Day-to-Day Oversight

• Serve as operational lead for daily quality system workflows, requests, escalations, and prioritization.
• Ensure timely execution of quality deliverables including document approvals, event reviews, CAPA follow-up, training assignments, and management reporting.
• Coordinate core quality activities across business and technical functions in a fast-paced SaaS / vendor setting.

➢ Quality Events, Investigations & CAPA

• Oversee quality events including deviations, incidents, customer quality issues, audit observations, system/process nonconformances, and supplier quality concerns as applicable.
• Manage CAPA lifecycle from initiation through closure, including root cause analysis, action tracking, due dates, evidence review, and effectiveness verification.
• Facilitate governance reviews for aging items, repeat issues, overdue actions, and systemic trends.
• Support quality investigations involving validated systems, software releases, data integrity concerns, or service delivery issues.

➢ Training Program Support & Effectiveness

• Support administration of the quality training program and learning compliance processes.
• Ensure role-based training matrices align with regulated responsibilities and controlled procedures.
• Provide guidance on training effectiveness assessments, retraining triggers, and onboarding quality training.
• Monitor completion rates, overdue training, and training-related KPIs.

➢ Metrics, KPIs & Management Reporting

• Develop and maintain enterprise quality dashboards, KPIs, and trend reports.
• Report on QMS health including document control cycle times, CAPA status, training compliance, audit observations, quality events, and recurring risks.
• Use data to identify improvement opportunities and inform management review activities.

➢ Continuous Improvement / Operational Excellence

• Identify opportunities to streamline, automate, and mature quality processes while maintaining compliance.
• Lead initiatives to improve user experience and adoption of quality systems/tools.
• Support implementation, configuration, or enhancement of electronic QMS (eQMS), LMS, issue management, and workflow tools.

➢ Cross-Functional Partnership

• Partner with Product, Engineering, DevOps, Security, and Operations teams to embed practical quality controls into business processes.
• Collaborate with Audits & Assurance (AA) on internal/external audit readiness, observations, and remediation.
• Collaborate with Systems & Regulatory Compliance (SRC) on GxP requirements, supplier/customer obligations, validation governance, and regulatory commitments.
• Support client due diligence requests, quality questionnaires, and customer audits as needed.

➢ Other duties as assigned

Education & Experience

➢ Bachelor’s degree in Life Sciences, Quality, Engineering, Computer Science, Business, or related discipline preferred
➢ 12+ years of experience in Quality Systems, Quality Operations, Compliance, or related roles within a regulated environment preferred
➢ Experience in a clinical trial software vendor, SaaS healthcare technology, CRO, life sciences technology, eClinical, or related GxP-supporting organization
➢ ASQ, Six Sigma, ISO, GxP, or related certifications preferred

Professional Skills

➢ Working knowledge of GxP principles, computerized systems controls, data integrity expectations, and risk-based quality management
➢ Experience supporting customer audits, supplier audits, or regulatory inspections preferred
➢ Experience managing CAPA, investigations, document control, training systems, and quality metrics
➢ Strong communication, organization, and stakeholder management skills
➢ Familiarity with CSV / CSA concepts and validation documentation for regulated systems preferred

Technical Skills

➢ Experience using electronic QMS platforms and workflow systems
➢ Experience with tools such as Qualio, Veeva, MasterControl, TrackWise, Jira, or similar platforms preferred

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.

Okta is seeking a Manager, Global Partner Program Operations to lead and scale the team responsible for all global partner program operations. This leadership role focuses on defining and optimizing critical operational processes, ensuring data integrity, and providing strategic oversight for all partner-facing systems, including the partner portal and key program operations. The Manager will hire, mentor, and guide a team of operations specialists to deliver a best-in-class, seamless experience for partners and internal stakeholders. The ideal candidate is a proven leader who can define strategic initiatives, drive continuous improvement, and manage complex, cross-functional operations in a high-growth environment.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.

Key Responsibilities

Team Leadership and Development

• Lead, mentor, and manage a team of Global Partner Program Operations Specialists, including performance management, coaching, and career development.
• Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.
• Recruit, onboard, and train new team members as the organization scales.

Program Operational Strategy & Optimization

• Define and optimize the end-to-end operational processes for the Global Partner Program, focusing on scalability, compliance, and efficiency.
• Oversee the seamless execution of high-volume, day-to-day partner operations, including partner onboarding, coordinating partner due diligence with Finance and Partner Sales teams, and managing partner agreement processing.
• Establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to program structure, benefits, and resources and leverage AI where appropriate.
• Drive continuous process improvements for critical functions like Deal Registration operations and the creation of Letters of Authorization (LOAs).
• Oversee support for distribution partners with onboarding their resellers in accordance with program requirements.
  
  

Systems, Data Integrity & Reporting

• Partner with systems team to create and maintain operational integrity of all partner systems, including Salesforce, Conga, DocuSign, and the Partner Relationship Management (PRM) platform.
• Oversee the team’s efforts in maintaining accurate partner data integrity across internal systems, partner portals, and partner locator tools.
• Develop and manage reporting dashboards to track operational performance, compliance requirements, and the overall health of the partner ecosystem.

Required Skills and Experience

• 5+ years of progressive experience in partner operations, channel operations, or partner program management, preferably within SaaS or technology.
• 2+ years of direct experience managing and mentoring a team or leading complex cross-functional projects.
• Demonstrated ability to define, implement, and scale complex operational processes across global teams.
• Deep understanding and hands-on experience with core partner systems (e.g., Salesforce and a PRM platform like Impartner).
• Exceptional leadership, communication, and interpersonal skills with a proven ability to collaborate effectively with cross-functional executive stakeholders (e.g., Sales, Finance, Legal) and external partners.
• Advanced analytical and strategic thinking capabilities, with the ability to translate operational metrics into actionable business strategies.
• Strong organizational skills, high attention to detail, and sound judgment in a fast-paced environment.

Preferred Qualifications

Experience with:

• Advanced experience using and administering Salesforce (SFDC) and Partner Relationship Management platforms (e.g., Impartner)
• Proven experience managing vendor relationships for operational tools
• Expertise in data analysis and reporting using tools like Tableau or similar reporting tools
• Familiarity with agreement and data management tools such as Conga/Apptus and DocuSign
• Experience with Google Workspace.

#LI-Onsite

P25171_3437178

At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.

Okta is seeking a Manager, Global Partner Sales Desk to support the transactional sales cycle and manage critical deal flow operations. This role ensures a seamless and efficient sales process by executing deal registration validation, maintaining CRM data quality, and handling quoting and purchase order (PO) processes.

The ideal candidate is highly organised, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.

Key Responsibilities

Team Leadership and Development

• Lead, mentor, and manage a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists, including performance management, coaching, and career development.
• Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.

• Manage global team capacity and coverage to ensure all transactional service level agreements (SLAs) are consistently met.
• Recruit, onboard, and train new team members as the organization scales.

Program Operational Strategy & Optimization

• Define and optimize the end-to-end operational processes for the Global Partner Sales Desk, focusing on scalability, compliance, and efficiency and leverage AI wherever possible.
• Oversee the seamless execution of high-volume, day-to-day partner sales desk operations, including Deal Registration and validation, CRM hygiene, Quoting and PO issuance and troubleshooting issues.  
• Develop and maintain comprehensive, up-to-date documentation and training materials for all Partner Sales Desk processes for the internal team and key cross-functional stakeholders.
• Work with Global Partner Program Operations team to establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to Deal Registration process.  
• Drive continuous process improvements for critical functions to support Partner Sales and ensure timely.
• Collaborate with IT teams to define and prioritize system enhancements in core platforms (e.g., Salesforce, PRM) to improve partner sales desk efficiency, scalability, and the overall partner experience.
• Monitor, analyze, and report on operational metrics to identify trends, performance gaps, and opportunities for cost reduction or efficiency gains.

Required Skills and Experience

• 5+ years of progressive experience in partner sales operations or channel sales operations preferably within SaaS or technology.
• 2+ years of direct experience managing and mentoring a team or leading complex cross-functional projects.
• Demonstrated ability to define, implement, and scale complex operational processes across global teams.
• Deep understanding and hands-on experience with core partner systems (e.g., Salesforce and a PRM platform like Impartner).
• Exceptional leadership, communication, and interpersonal skills with a proven ability to collaborate effectively with cross-functional executive stakeholders (e.g., Sales, Finance, Legal) and external partners.
• Advanced analytical and strategic thinking capabilities, with the ability to translate operational metrics into actionable business strategies.
• Strong organizational skills, high attention to detail, and sound judgment in a fast-paced environment.

Preferred Qualifications

Experience with:

• Advanced experience using and administering Salesforce (SFDC) and Partner Relationship Management platforms (e.g., Impartner)
• Expertise in data analysis and reporting using tools like Tableau or similar reporting tools
• Familiarity with agreement and data management tools such as Conga/Apptus and DocuSign
• Experience with Google Workspace

#LI-Onsite

P25172_3437184

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role summary:

On-site
Full-time

We are looking for an experienced Global Procurement Manager – Employee Benefits to lead the setup and implementation of employee benefits across the globe. This role will focus on enabling new benefits, ensuring compliance, managing governance frameworks, and acting as an escalation point for complex benefits matters.

Key benefit areas include insurance, company-issued devices, co-working spaces, meal and other vouchers, car lease, background verification, and medical checks/health & safety programs.

This position will play a critical role in building scalable frameworks for global benefits delivery, ensuring consistent execution and alignment across countries

What you’ll do:

Global Benefits Enablement & Governance-

• Lead the implementation and setup of new benefits programs across multiple countries, covering health and life insurance, devices, co-working spaces, vouchers, and related offerings.
• Research and benchmark local market practices to design compliant, competitive, and cost-efficient benefits packages.
• Partner with HR Operations, Legal, Finance, and Payroll teams to operationalise benefits programs and ensure smooth rollouts.
• Develop and maintain standardised processes, documentation, and governance frameworks to support scalable and efficient global benefits management.
• Be responsible for end-to-end vendor/partner management, including onboarding, negotiation, contracting, invoicing, payments, and vendor reviews.

Escalation Management & Cross-Functional Collaboration-

• Act as the escalation point for complex or critical benefits-related queries, exceptions, or compliance issues.
• Collaborate with HR Operations on enrolment, de-enrolment, and vendor coordination, providing subject-matter expertise and guidance.
• Oversee vendor performance, vendor contracts, renewals, and benefit structures to maintain policy consistency and legal compliance.
• Provide structured recommendations and insights to leadership on program design, effectiveness, and improvement opportunities.

Reporting & Insights- 

• Monitor benefit utilisation, spend trends, and vendor performance to identify risks or optimisation opportunities.
• Prepare reports and insights for leadership on country-wise benefits of performance, compliance status, and upcoming renewals.

Who you are:

• 5+ years of experience in procurement, vendor management, partnerships, global benefits, or related fields.
• Strong understanding of international benefits, insurance programs, and compliance frameworks is a plus.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office Suite and AI tools like Copilot, ChatGPT, Claude, etc. (good to have)
• Ability to collaborate cross-functionally and operate independently in a global, fast-paced environment.
• High attention to detail with strong project management and organisational abilities.
• Agility, Speed of execution, and likeness to thrive in high growth environment as attributes for a candidate. We are like that :)

Role 

We are looking for a Senior Sales Engineer - Public Sector to join our SE India team. This is a hybrid role based in Gurgaon, reporting to the Senior Manager, Sales Engineering. 

You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful deployments

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or equivalent combination of education and experience
• Extensive experience as a Sales Engineer or systems integrator within the enterprise space
• Hands-on expertise in installing, configuring, and managing routers, switches, and network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Advanced experience with GPO, Active Directory/LDAP, and SSO/SAML
• Deep technical knowledge of HTTP and web security technologies, including proxies, caches, and firewalls
• Proven ability to install, configure, and manage macOS, UNIX/Linux, and Windows systems in complex environments

#LI-Hybrid

#LI-SP4

Role 

We are looking for a Senior Sales Engineer - Enterprise to join our SE India team. This is a hybrid role based in Chennai, reporting to the Senior Manager, Sales Engineering. 

You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful deployments

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or equivalent combination of education and experience
• Extensive experience as a Sales Engineer or systems integrator within the enterprise space
• Hands-on expertise in installing, configuring, and managing routers, switches, and network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Advanced experience with GPO, Active Directory/LDAP, and SSO/SAML
• Deep technical knowledge of HTTP and web security technologies, including proxies, caches, and firewalls
• Proven ability to install, configure, and manage macOS, UNIX/Linux, and Windows systems in complex environments

#LI-Hybrid

#LI-SP4

Role 

We are looking for a Focal Operations Manager as an individual contributor to join our team in a hybrid capacity in Bangalore or Mohali, reporting to the Focal Support Leader. As a Focal Operations Manager (FOM), you will drive operational efficiency and ownership of the customer experience by overseeing the daily operations of Focal Support work. You will ensure service commitments and SLAs are consistently met for the Focal service offering.

What you’ll do (Role Expectations)

• Represent customer needs to post-sales support teams and stakeholders while acting as the key point of contact for operational issues via regular internal and external cadences
• Monitor day-to-day Focal Support workflows, including case intake, triage, and escalations, to ensure the team meets established goals and organizational standards
• Track SLA adherence and service commitments to identify risks early and drive timely actions to prevent misses across covered accounts
• Partner with Support Engineers and customers to ensure technical engagement and produce regular operational dashboards regarding backlog health, aging, and key risks for QBRs
• Lead customer onboarding into Focal services and manage the resolution process for Focal Accounts, including the completion of light RCAs and action plans for any Defcons

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree with 5+ years of professional experience, including at least 2 years in a Customer Support organization or Technical Support Operations
• Working knowledge of SLAs, ticket lifecycle management, and support metrics such as backlog, aging, and resolution timelines
• Strong understanding of networking (TCP/IP, DNS, VPNs, HTTP/HTTPS, proxies, firewalls) and experience with cloud-based services or cybersecurity products (SASE, Zero Trust, SWG, ZTNA, CASB, FWaaS, etc)
• Proven ability to coordinate complex initiatives across technical teams and stakeholders, ensuring seamless follow-through and delivering structured, concise status updates
• Proficiency with support tooling, such as Salesforce Service Cloud, along with experience in dashboards, reporting, and spreadsheets

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with incident and problem management practices and customer-facing communication cadences
• Experience supporting premium support, named account, or entitlement-based offerings such as TAM or Focal-like programs
• Ability to interpret technical context to drive routing and unblock progress, complemented by a base level of technical knowledge in ZIA, ZPA, ZCC, or ZDX

#LI-KM8

#Hybrid

The Learning Experience Designer at Recorded Future focuses on creating high quality user education that builds Platform engagement. Working closely with SMEs, you will translate cybersecurity concepts into clear, practical learning experience. In this role, you will develop end-to-end instructional content, from videos to interactive modules, that helps users not only master the Recorded Future Platform but successfully apply it in their daily jobs.

What You’ll Do:

Instructional Design and Curriculum Development:

• Collaborate with subject matter experts to distill complex cybersecurity topics into clear, engaging content and role-specific scenarios for all users of the Recorded Future Platform.
• Craft SMART learning objectives, effective assessments, aligned with industry frameworks (i.e. NICE) that drive measurable performance outcomes, ensuring training is practical and applicable to the learners daily tasks.
• Leverage proven instructional design models (ADDIE / SAM / Blooms / Design Thinking) to analyze learner needs and  structure sound and visually engaging learning solutions.

Content Delivery and Project Management:

• Consistently deliver courses on schedule, aligned with program timelines, priorities, and stakeholder expectations to ensure timely and effective enablement.
• Proactively maintain and enhance training content to reflect evolving product capabilities and emerging customer needs, ensuring every asset remains current and relevant to current workflows.
• Maintain high standards of accuracy and brand consistency across all deliverables by performing thorough quality checks and peer reviews to ensure error free and professional learning experiences.

What You'll Bring:

• Ability to rapidly create a storyboard from raw SME data, including the use of interactions, knowledge checks, videos, and images to design interactive, visually compelling, and instructionally sound eLearning experiences.
• Expertise with the Articulate Rise.
• Proficiency using Camtasia for media production and editing (audio and video) to enhance learner engagement and elevate the overall quality of instructional content.
• Solid understanding of core cybersecurity principles, ensuring learning experiences are technically accurate and relevant.

• Instructional Design certificate recently earned or in progress, demonstrating commitment to ongoing professional development and mastery of learning design principles.
• Experience in end-to-end content development with a track record of delivering clear, impactful and professional learning programs.

Preferred Qualifications:

• Prior experience in learning management system (LMS) administration, with a strong understanding of platform functionality, learning analytics, and content development workflows.

#LI-Remote

Project Coordinator, Corporate Responsibility (India)

Location: Bengaluru, India

Department: Corporate Responsibility 

Experience Level: Early-to-mid Career 

The Opportunity

Smartsheet is looking for a Project Manager to join our global Corporate Responsibility team. Based in Bengaluru, you will be a key operational driver, supporting both our global initiatives and local India-specific programs. You will sit at the intersection of data management, global project coordination, and local community impact, ensuring our Corporate Social Responsibility (CSR) Inclusion work is tracked, measured, and executed with excellence.

This role reports to the VP, Corporate Responsibility.

What You’ll Do

• Project Management: Manage multiple complex workstreams across the CSR and Inclusion functions, moving projects from ambiguity to execution while maintaining a high degree of organizational rigor.
• Global Operations & Tracking: Serve as the primary administrator for our global  Employee Resource Group (ERG) and volunteer program tracking tools. You will maintain consistent outreach to ERG leads and volunteer coordinators to ensure high-quality data input, program visibility and operational support across both initiatives.
• Smartsheet Solutions: Act as the team’s subject matter expert for Smartsheet, building and maintaining the sheets, reports, and dashboards that power our global metrics and impact reporting.
• India CSR & Inclusion: Support Bengaluru-specific volunteerism and inclusion efforts, helping to grow Smartsheet's footprint and employee experience in the region.
• Stakeholder Collaboration: Coordinate effectively with global teams and local Bengaluru-based employees, balancing the tactical needs of the business with a deep understanding of the employee volunteer experience.

What You’ll Bring

• Systems Aptitude: High proficiency in Smartsheet (or a similar project management system) is core to this role. You should be comfortable building complex reports and dashboards.
• Project Management Excellence: Proven ability to track and manage multiple workstreams simultaneously in a fast-paced environment.
• Domain Expertise: Previous experience in Corporate Social Responsibility (CSR) or Inclusion.
• Strategic Growth Mindset: An understanding of the global corporate landscape and the ability to grow with the role as it evolves.
• Operational Compassion: A "doer" mentality with the ability to navigate the complexity of a global business while showing compassion for the employee volunteers who drive our programs.
• Legal Awareness (Preferred): Exposure to or knowledge of Section 135 of the Companies Act 2013 (India’s CSR law) is a significant advantage, particularly experience working within this legal landscape or with NGOs in this capacity.
• Ambiguity & Data: A mix of tactical execution and analytical data management, with the comfort level to operate effectively when processes are still being defined.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Smartsheet is looking for a Sr. Compensation Consultant who is customer focused, with compensation expertise. The primary focus for this role will be to influence our competitive global compensation programs to help recruit, retain, and motivate our most valuable resources, our employees.

This position will report to the Sr. Manager of Compensation.

You will:

• Influence the application of the global compensation strategy, design and execution, including, but not limited to job leveling, career-pathing, job architecture development, attraction, retention, reward and recognition, incentive design, communication methods, and education.
• Assist in compensation review cycles including administration and distribution, mentoring, and communication of all compensation programs and guidelines.
• Partner with senior team members to develop new salary ranges in markets that Smartsheet is expanding into.
• Conduct analysis on the effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives.
• Help monitor and interpret relevant pay-related regulations in partnership with HR, Legal, and external advisors.
• Lead proactive consultations with talent acquisition, people business partners and management teams in evaluating jobs and benchmarking new hire and ongoing compensation using market data and internal evaluation.
• Apply AI and automation to improve modeling, scenario planning, pay transparency and scalability.
• Contribute to initiatives that drive business outcomes through an effective compensation strategy, supporting the project lifecycle from problem identification through implementation and change support.
• Build collaborative, cross functional partnerships with client groups to ensure understanding of our compensation philosophy.
• Partner with the Total Rewards department leaders to improve processes and systems. May lead or participate in compensation projects.

You have:

• 5+ years of experience in Compensation analysis or consulting in the technology or software industries.
• Bachelor’s degree preferred.
• Ability to communicate to all levels of management including sensitive information.
• Advanced knowledge of compensation compliance and local laws globally in geographies we operate in.
• Strong analytical, project management, and program development skills.
• Self-motivation to increase knowledge of compensation administration and build relevant skill sets.
• Strong attention to detail and accuracy, with excellent organizational skills.
• Exceptional written and oral communication skills, including formal presentations.
• Advanced level of proficiency using Smartsheet, Microsoft Excel and Google Suite.
• Workday experience preferred.
• Ability to meet deliverables by working independently on day-to-day work and by staying consistent with departmental objectives.
• Capacity to be flexible and adapt to shifting priorities, and be a collaborative team player.
• Flexibility and are open to change and new information; adapts behavior and work methods accordingly.
• Ability to balance time to market with a compelling solution, and make the right trade-offs along the way.

Smartsheet is looking for a Talent Development Partner to provide support to our global team and act as a key representative for our Talent programs in Bengaluru. You will be responsible for bringing our global Talent Development and Talent Management programs to life locally. You will facilitate learning, drive talent processes, and serve as the in-office host for learning events, helping to grow a culture of learning and high-performance. You should feel confident navigating the intersection of learning and AI. 

You will be office-based 3 days a week in Bengaluru and report to the Sr. Manager, Talent Development, based in the US. 

You Will:

• Facilitate live and virtual instructor-led training sessions in partnership with HR and the business.  
• Serve as the on-site point of contact, partnering with local and global teams to adapt and localize Talent program materials, communications, and processes to ensure regional context and cultural nuance.
• Gather feedback, measure outcomes, and propose continuous improvement to learning programs to ensure quality program execution.
• Create or curate learning content and experiences aligned with the objectives of the business, shaping meaningful, scalable learning experiences.
• Understand and communicate the impact of AI on skills, roles, and learning, integrating AI awareness into relevant talent programs.
• Perform other duties as assigned

You Have:

• 2-4 years of relevant experience in talent development, facilitation, or related HR roles.
• Proven ability to deliver engaging, interactive training sessions in-person and virtually.
• Ability to provide occasional coverage outside of normal business hours.
• Comfort with AI-powered tools or platforms, and curiosity to stay ahead of tech trends in Talent Development.
• Familiarity with Google Drive, Docs, and Slides, Udemy, Docebo, Slack, and Zoom or similar programs.
• Ability to manage highly sensitive situations.
• Comfortability with frequent change.
• Must be able to move throughout the office during office hours & be able to move moderate weight equipment.
• Legally eligible to work in India on an ongoing basis

We're looking for a Technical Program Manager to join our expanding Product and Innovation team. This position will manage Programs that span the entire Product, Engineering and UX organizations. Interactions with and presentations to Engineer teams, Engineering leaders, Product leaders, Executives and third party vendors will be common. We are looking for a Technical Program Manager who can bridge communication between technical teams and product focused groups and leaders.

This position will report to the Director, Technical Program and Operations. 

You will:

• Coordination, monitoring and reporting within the enterprise and external partners
• Project planning and support for our engineering teams
• Design processes that scale to support our rapidly growing business
• Develop schedules, adhere to milestones and keep other team members on task
• Recognize and prioritize issues, and collaborate for timely resolution
• Identify risk factors, develop and execute mitigation plans
• Drive regular status updates to ensure transparency and maximize efficiency
• Facilitate open communication among differing personalities and work styles
• Perform other duties as assigned 

You have:

• 4+ years of experience in Project Management, Program Management, Change Management, or experience leading large organization-wide programs
• Experience managing cross-departmental processes
• Experience leading successful projects from start to finish
• A talent for empathizing with employee and customer challenges, with a focus on user experience
• Critical problem solving skills to navigate complex issues, manage partners, all while being a great team-player
• Excellent written and verbal communication skills
• Experience in a high-growth company 
• Business related degree, or equivalent experience
• Legally eligible to work in India on an ongoing basis 
• Fluency in English is required 

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

• Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

• Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.
• Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.
• Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.
• Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

• Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

#LI-hybrid

SCHEDULE

 Monday - Friday, 8:00am - 4:30pm 

JOB SUMMARY

Cresco Labs is seeking a Lead Cultivation Agent to join our growing facility. The Lead Cultivation Agent works within our on-site cannabis gardens to lead a team of agents in their daily tasks of monitoring and maintaining plant production and health. This individual will also oversee quality control measures within the greenhouse to ensure the highest quality products and highest standards of compliance are met, while keeping a keen eye to cleanliness and efficiency of the production area. 

CORE JOB DUTIES 

Agent Support and Management:    

• Responsible for managing cultivation staff, schedules, cultivation processes, and inventory.    

• Serves as a role-model and resource for cultivation staff concerning products and services, policies and procedures, industry news, and changes in regulations.    

• Responds to all gardener questions, concerns, or suggestions and takes action when necessary to resolve conflicts.    

• Responsible for delegating tasks to gardeners order to maintain a compliant and clean cultivation facility.    

• Coordinates with the Garden Manager to ensure accurate information is communicated to the cultivation staff.    

Cultivation Operation Management:    

• Oversees all cultivation tasks and processes, ensures proper documentation of all applicable activities in accordance with the State and standards set by Cresco Labs.    

• Responsible for measuring and mixing nutrient and plant applications and applying these mixtures according to Cresco Labs policy.    

• Ensure plant health by pruning, topping, trimming, and analyzing plant health according to Cresco Labs policy, as well as any other tasks required.    

• Maintain rotation of strains through garden to ensure variety and quantity for cultivation facility.    

Reports and Documentation:    

• Maintain accurate records of all cultivation activities including inventory records, crop application records, materials receipt, returns, etc. in accordance with the State and standards set by Cresco Labs.    

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Two years experience in general production, preferably a regulated field producing for human consumption. Or, any satisfactory combination of experience and training which clearly demonstrates the ability to perform the above-described duties. 

• Demonstrated experience training, leading and/or mentoring junior staff or new hires preferred. 

• Advanced knowledge of plant cultivation and cultivation facility operations    

• Excellent multi-tasking and organizational skills 

• Computer literacy in word processing, point-of-sale systems, and data base management    

• Knowledge of medical cannabis policy and law  

• Proficiency in windows-based software and point of sale applications.    

• Requires work around plant material, which could include exposure to plant pollen and/or dust. 

• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.  

• Requires ability to lift up to 50 lbs to torso level. 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

About the Role

As a Channel Sales Manager, National Partners (Midwest) you'll be pivotal in scaling Verkada's reach and impact by developing and managing a network of high-performing LVARs (large value-added resellers). You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally. 

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with channel partners. You’ll be responsible for building pipeline and generating net new business through reseller partners while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline with named strategic Large VARs. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of channel sales or partner management experience with a strong track record of building new business via Security Integrators or IT LVAR partners. Experience managing and growing partners: Sentinel, NTT, World Wide Technologies, AHEAD, or Marco Technologies is highly preferred.
• Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Midwest based (near a major city/airport): Must be open to 50% travel across the country.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Job Description

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with Avant colleagues, and individual performance. 

What you’ll do:

• Ensure quality and consistency across multiple tactics that are led by both Avant and   external partners  

• Provide oversight and consultation to Account Managers as it relates to project execution  

• Act as the in-house client at all times by communicating client expectations to the crossfunctional team  

• Act as the Customer Management Office (CMO) liaison within the respective   account (vertical)  

• Provide invoicing information and budget status updates to clients as requested  

• Provide direction and review job scope changes and closeouts as necessary  

• Provide peer-to-peer channel insights and recommendations  

• Drive strategic partnerships with clients by having and applying knowledge of their products and objectives  

• Lead and actively participate in strategic brainstorming sessions and annual   strategic planning  

• Assist the business owner as needed with the following tasks  

• Create proposals for projects within assigned accounts  

• Partner with finance team and project managers in budget development  

• Perform other strategic work as delegated by the Account Director

• Ensure strategic objectives are met with each client project  

• Support organic growth opportunities for the account through a strong understanding of Avant capabilities, client needs, and attention to buying signals  

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase  

• Develop and manage project creative briefs and client scope statements  

• Supervise projects to ensure tactical and strategic goals are met  

• Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence  

• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)  

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase (cont.)  

• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary   

• Provide final approval on all deliverables to ensure strategic objectives are met

• Develop and communicate status reports with management and the client, monitor project and team results against client expectations   

• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed  

 This position is a perfect fit for you if: 

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 

• You are highly organized self-starter, able to work independently and under tight deadlines. 

• You speak social media: X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms 

What you should have:   

• BA/BS or equivalent required  

• 3-4 years of team leadership experience required  

• 3-4 years of client/customer management experience required  

• 2+ years in pharmaceutical sales/marketing preferred  

• 2+ years’ experience in strategic planning preferred

• Leadership experience in a corporate, marketing, or life sciences environment preferred  

• Project management experience preferred

Pay Range: $85,000-$95,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. 

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.  

Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide.  As such, there is a strong emphasis on quality and continuous improvement at Simtra.  We hold ourselves to the highest quality and regulatory standards.

While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.  Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.

Why join Team Simtra? Because we:

Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.

Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways.

Make it RIGHT – We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.

Make it COUNT – We take pride in our day-to-day work, knowing the impact we make – taking on challenges big and small to improve patient health.

This role:

We are looking for Automation Engineers (level depends on experience) that are responsible for leading the identification, implementation, optimization, and maintenance of process automation and controls systems in pharmaceutical processing, packaging, and facilities. These engineers ensure efficient, quality, functional, and compliant process automation systems and supports engineering systems, capital projects, technical services, and plant support, as applicable. These positions are 100% onsite at the Bloomington, Indiana facility and reports directly to the Sr. Manager, Automation Engineering.

The responsibilities:

• Lead various aspects of support needed in the design, development, and implementation of the site process automation and controls systems
• Develop, modify, and troubleshoot PLC & HMI programs
• Specify and configure ins
• Identify and drive improvement opportunities for equipment, instrument, and process optimization, efficiency, and cost reduction through automation technologies and lead initiatives to implement projects
• Lead the deployment of the full system lifecycle for process automation and control systems including the design, assessment, selection, commissioning, validation, and implementation of systems
• Troubleshoot automation and controls systems issues, conduct root causes analysis, and implement corrective actions to minimize downtime and ensure continuous operations
• Conduct risk assessments of automation and controls systems
• Ensure automation and controls systems meet regulatory requirements by conducting and assisting with validation activities

Required qualifications:

• BS in Engineering (Computer, Electrical, Computer Science, Systems Engineering and Design, or related field), plus 2+ years of relevant experience; or HS diploma/GED and 10+ years of relevant experience
• Work experience in process automation and controls systems (including programming PLCs, SCADA, and HMI systems) in pharmaceutical and/or manufacturing environments
• Experience in reading and interpreting electrical schematics and Process & Instrumentation Diagrams (P&IDs)
• Experience in Ignition SCADA/HMI
• Knowledge of coding in Rockwell and Siemens (PLCs and HMIs)
• Knowledge of automation and controls hardware and software systems
• Ability to prioritize projects and workload
• Excellent verbal communication and technical writing skills

Physical/safety requirements:

• Duties may require overtime work, including nights and weekends
• Position requires sitting for long hours, but may also involve walking or standing for long periods of time
• Variable travel of 0-10% could be expected
• Must be able to lift, push, pull, and carry up to 50 lbs
• Must be able to lift 20 lbs overhead
• Must be able to wear personal protective equipment (PPE), as required

In return, you’ll be eligible for[1]:

• Day One Benefits
  • Medical & Dental Coverage
  • Flexible Spending Accounts
  • Life and AD&D Insurance
  • Supplemental Life Insurance
    • Spouse Life Insurance
    • Child Life Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Time Off Program
    • Paid Holidays
    • Paid Time Off
    • Paid Parental Leave and more
  • Adoption Reimbursement Program
  • Education Assistance Program
  • Employee Assistance Program
  • Community and Volunteer Service Program
  • Employee Ownership Plan
• Additional Benefits
  • Short and Long-Term Disability Insurance
  • Voluntary Insurance Benefits
    • Vision Coverage
    • Accident
    • Critical Illness
    • Hospital Indemnity Insurance
    • Identity Theft Protection
    • Legal and more
  • Onsite Campus Amenities
    • Workout Facility
    • Cafeteria
    • Credit Union

[1] Current benefit offerings are in effect through 12/31/26

Disclaimer

This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job.  It may not be inclusive of all the duties and responsibilities of the job.  Simtra reserves the right to make modifications based on business requirements.

Equal Employment Opportunity

Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Data Privacy

To learn more about Simtra's approach to data privacy, please review the Simtra Recruitment Platform Global Privacy Policy:  https://simtra.com/privacy-policy/

ABOUT THE POSITION, Playworks Indiana is seeking a Development Manager who reports directly to and works in close partnership with the Executive Director to execute the organization’s fund development strategy. The Executive Director sets strategic direction, priorities, and key relationships, and this role is responsible for driving execution, coordination, and follow-through across all development efforts.

This role oversees development operations, stewardship coordination, event execution, Salesforce management, and day-to-day relationship support, while managing defined fundraising goals tied to events, sponsorships, and partner renewals. The role also supports individual giving efforts as part of the broader fundraising mix, in alignment with regional priorities.

The Development Manager is a highly collaborative, detail-oriented role focused on strong execution, follow-through, and coordination in support of organizational strategy, narrative, and relationships. While this role collaborates closely with the Playworks HQ Development team through shared planning and aligned initiatives, all regional work is directed by and accountable to the Executive Director.

Here’s where you come in:

Specifically, you will have Program Implementation, Coaching, and School Partnership duties as follows-

Key Areas of Responsibility

Fund Development & Stewardship  - 30%

• Manage a defined portfolio of corporate, foundation, and individual partners, in alignment with Executive Director priorities, with a focus on renewals, stewardship, and growth; be accountable for fundraising goals tied to events, sponsorships, and partner renewals.
• Implement corporate sponsorships and engagement opportunities across Playworks Indiana initiatives, leading early cultivation and advancement of next steps.
• Support relationship-building with foundation partners through ongoing engagement and positioning for future funding opportunities.
• Owns grants coordination and proposal support, including maintaining the grants calendar, researching new opportunities, coordinating submissions and reporting, and ensuring alignment with organizational voice.

Events & Partner Engagement - 30%

• Plan and execute core fundraising and engagement events, including logistics, vendors, sponsorship fulfillment, volunteer coordination, and partner engagement activities.
• Manage event budgets in partnership with the Executive Director, ensuring expenses are tracked and events remain within approved budgets.
• Oversee event-related communications and follow-up, including materials, run-of-show development, and post-event stewardship.

Governance & Leadership Support - 15%

• Coordinate logistics and materials for board and committee meetings, including scheduling, preparation, and follow-up, under the direction of the Executive Director.
• Capture and maintain clear records of decisions and action items from board, committee, and leadership meetings.

Development Operations & Salesforce - 15%

• Own Salesforce and development systems, ensuring accurate data, effective workflows, and reliable reporting.
• Track grants, deliverables, and reporting requirements, coordinating internal timelines and follow-through.
• Prepare development reports and maintain fundraising calendars, deadlines, and follow-through for leadership.

Visibility, Communications & Reporting Support - 10%

• Manage development-related communications, including social media posts, partner acknowledgments, event highlights, and newsletter content.
• Coordinate with marketing, digital, and program teams to develop content and assets that support fundraising, stewardship, and partner engagement.
• Oversee preparation of development-related reports and materials, including grant reports, partner reports, the annual report, and development-focused newsletters.

Responsibilities may evolve over time based on organizational needs and priorities.

Required Skills & Experience

• 4–6 years of experience in development, fundraising operations, account management, or related nonprofit roles.
• Demonstrated experience managing donor relationships, events, and revenue goals.
• Strong organizational and project management skills; able to manage multiple timelines and priorities simultaneously.
• Experience with Salesforce or comparable CRM systems; comfort with data, reporting, and systems.
• Clear, professional written and verbal communication skills; ability to edit and tailor content to organizational voice.
• Strong interpersonal skills and comfort representing the organization in meetings, events, and site visits.
• Ability to work collaboratively in a highly engaged, fast-moving environment.
• Knowledge of local business, civic, or philanthropic communities preferred.
• Willingness to attend occasional evening or weekend events and travel locally as needed.

Compensation & Benefits:

Playworks offers the full package - great benefits, a fun place to work and an opportunity to grow professionally.

• This is a full-time, salaried, exempt position based in Indiana and reporting to the Executive Director
• At Playworks, our starting salary takes into consideration internal pay scales, geographic pay differential, and robust external market data. We highly value transparency in compensation and are therefore committed to adhering to established compensation pay points. The starting salary for this position is $60,900.
• A comprehensive benefits package, including medical, dental, vision, disability, 401(k) plans with employer match of up to 1% of salary, life insurance, employee-funded pre-tax health, and child care spending accounts.
• Generous Flex PTO policy, paid sick and holiday leave

This is a hands-on, creative, playful, and fun-loving place to work, all while contributing to the success of our nation’s youth. So if you're ready to immerse yourself in the education sector, working on a rewarding set of challenges, and if you've got the skills, experience, passion, and a team spirit, apply!

Please include:

• A cover letter describing your interest in Playworks and how your experience has prepared you for this role.
• Resume.
• References will be requested.

ABOUT PLAYWORKS: At Playworks, we believe in the power of play to bring out the best in every kid. We create a place for every kid on the playground to get active, build valuable skills, connect, and have fun. We partner with schools, districts, and after-school programs to provide a service or mix of services, including on-site coaches, professional training for school staff who support recess, and consultative partnerships. 

As an equal opportunity program, Playworks encourages applications from all individuals regardless of age, gender, gender identity/expression, race, ethnicity, sexual orientation, religion, faith, marital status, physical ability, or any other legally protected basis. Playworks evaluates all candidates for employment, volunteering opportunities, or board service on a merit basis.

Role

We’re looking for a Principal Software Development Engineer to join our team. Based out of our Bangalore office, you will report to the Senior Manager, Software Engineering within the Zero Trust Exchange department.

As a Principal Software Engineer you will build the backend systems that keep the product fast, reliable, and able to scale as usage grows. You will create microservices and event-driven workflows, and ensure data can be ingested and queried efficiently across relational, graph, and time-series databases. You will also drive cross-team execution by collaborating closely with multiple groups to deliver high-quality results on tight timelines.

What you’ll do (Role Expectations)

• Architect and deliver scalable microservices on EKS (GoLang): design, build, and operate production services that meet uptime, latency, and scale goals
• Build event-driven pipelines with Kafka and MQTT: implement asynchronous workflows that are resilient, observable, and easy to evolve as product needs change
• Design high-performance data models and access patterns: optimize ingest and querying across RDS MySQL, Neo4J, and ElasticSearch for correctness, speed, and cost efficiency
• Harden production readiness and operational excellence: establish monitoring, alerting, tracing, and on-call standards; drive root-cause fixes and reliability improvements
• Lead cross-team delivery and technical direction: align stakeholders, break down complex work, and execute quickly while maintaining a high bar for quality and security

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

• Senior-level backend engineering experience designing and shipping highly scalable microservices in production developed in Go
• Proven experience with event-driven, asynchronous architectures using messaging/streaming platforms such as Kafka
• Strong data engineering and persistence skills building efficient ingest and query patterns across relational databases (MySQL) plus at least one of ElasticSearch or Neo4J
• Hands-on experience running services on Kubernetes (ideally EKS), including deployment, troubleshooting, and operational ownership

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to profile and optimize distributed systems end-to-end (latency, throughput, resource usage), including performance tuning across services, databases, and messaging
• Strong track record designing debuggability/observability for distributed applications—structured logging, metrics, distributed tracing, and actionable dashboards/alerts for rapid incident triage
• Experience defining and operationalizing SLIs/SLOs (error budgets, alert policies, reliability reporting) and driving product decisions based on measured service health

#LI-Hybrid #LI-NT1

Role Overview

The Account-Based Marketing (ABM) Manager is responsible for designing and executing 1:1, 1:few, and 1:many programs that deepen engagement, accelerate pipeline, and drive revenue within a defined set of strategic and high-potential accounts.

Partnering closely with Sales, Revenue Marketing, and cross-functional Marketing teams, this role builds tailored, insight-led programs that reach buying groups across target accounts—spanning developers, technical stakeholders, and executive decision makers.

You are a data-guided, customer-obsessed marketer who enjoys combining strategy with hands-on execution. You’re comfortable working directly with sales leaders, translating account insights into integrated plays, and measuring performance at both the account and program levels.

Key Responsibilities

ABM Strategy & Planning

• Develop and own the ABM strategy for a prioritized list of accounts, aligned to regional and global go-to-market goals
• Segment accounts into 1:1, 1:few, and 1:many motions based on potential, buying stage, and strategic importance
• Partner with Sales leadership and account teams to understand account plans, key initiatives, and decision makers and translate these into ABM plans
• Build annual and quarterly ABM roadmaps, including campaigns, experiences, and executive engagement moments

Campaign & Program Execution

• Plan and execute integrated ABM programs across channels (email, digital, direct mail, events, executive briefings, field experiences, partners, etc.) that are tailored to account needs and buying stages.
• Create or adapt messaging and content by persona and industry, leveraging global assets where possible and developing custom assets where needed.
• Orchestrate multi-touch plays (e.g., outbound sequences, event invitations, executive briefings, workshops) in partnership with Sales, BDRs, and Marketing Operations.
• Coordinate program logistics end-to-end, including audience lists, landing pages, invitations, reminders, follow-up, and handoff to Sales.

Sales Alignment & Collaboration

• Act as a strategic partner to Sales for target accounts, joining regular account reviews and QBRs to align on goals, coverage, and gaps
• Provide Sales with ABM playbooks, one-page program briefs, talk tracks, and follow-up templates to support consistent execution
• Help Sales prioritize next-best actions within accounts (meetings, workshops, briefings, executive programs) based on engagement and intent signals
• Capture and share win stories, best practices, and learnings from ABM programs across regions and sales teams

Data, Insights & Reporting

• Define and track ABM performance metrics, such as engagement across buying groups, opportunity creation, deal acceleration, influenced and sourced pipeline, and revenue
• Partner with Analytics, RevOps, and Marketing Operations to pull and analyze account-level reports from CRM, marketing automation, and BI tools
• Build closed-loop reporting to show impact of ABM programs at the account, segment, and program level; present insights in monthly/quarterly business reviews
• Use data and experimentation to test, learn, and optimize ABM tactics, audiences, and messaging

Technology, Data & Operations

• Leverage ABM and marketing technologies (e.g., CRM, marketing automation, intent platforms, personalization tools, sales engagement platforms) to orchestrate and scale programs
• Maintain clean account lists, segments, and tags in CRM/marketing tools to enable accurate targeting and measurement
• Partner with Operations to document and improve ABM processes, SLAs, and workflows across Marketing and Sales

Qualifications

• 5-7+ years of experience in B2B marketing, account-based marketing, field/regional marketing, demand generation, or a related role; experience in SaaS/technology preferred
• Hands-on experience building and executing ABM programs (1:1, 1:few, or 1:many) in partnership with Sales or Customer Success
• Strong project management and organization skills; able to manage multiple programs, stakeholders, and deadlines in a fast-paced environment
• Comfort working with CRM and marketing tools (e.g., Salesforce, Marketo/Eloqua/HubSpot, ABM/intent platforms, sales engagement tools) and pulling basic performance reports
• Excellent written and verbal communication skills, with the ability to synthesize complex information for Sales, executives, and cross-functional partners
• A data-guided mindset and curiosity to understand what’s driving results and where to iterate

Preferred Experience

• Direct experience running account-based plays for strategic, enterprise, or key growth accounts spanning multiple personas
• Familiarity with developer and technical audiences (e.g., developers, architects, IT decision makers) and how to engage them alongside business stakeholders
• Experience collaborating with Sales Development / BDR teams on outbound and follow-up motions tied to ABM campaigns
• Background working with industry or vertical-focused programs (e.g., financial services, retail, healthcare, public sector)

What Success Looks Like

• ABM programs launch on time, on brief, and on budget, with smooth cross-functional execution
• Clear improvements in engagement across buying groups, opportunity creation, deal velocity, and influenced/sourced pipeline within target accounts
• Strong satisfaction and trust from Sales leadership and account teams, who view ABM as a critical partner in their growth strategy
• High-quality, consistent documentation, reporting, and insights that feed into regional, account, and functional planning cycles

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273383120

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

See yourself at Twilio

Join the team as our next Data Platform Product Manager in the Data Governance and Insights team..

About the job

This position is needed to own Twilio's Data Governance initiatives across Twilio. This position is based in India. You will touch many teams within Twilio to ensure safe customer data handling, supporting data privacy and compliance. This team manages data pipeline security, data reliability, and ensuring access controls. We are also the bridge to the reporting systems trusted by customers, executives and shareholders.

Responsibilities

In this role, you’ll:

• Lead the product requirements required to build and operate a central data catalog as a metadata store.
• Drive Data Governance initiative, working across various organizations and stakeholders.
• Understand the needs of our customers for operational and analytical purposes, and execute on governance of the data pipeline with required access management to fulfill these requirements.
• Craft and deliver a vision for data governance at Twilio, working side by side with other product managers and engineering counterparts across Twilio R&D.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Someone with 10+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you.
• Strong background in Data Governance, having led at least one initiative that included cataloging metadata, data reliability, sensitive data classification and access management.
• Worked on data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies.
• Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.
• You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact. 
• The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver.
• You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services.
• You have solved sophisticated problems and have the aptitude to navigate uncharted waters.

Desired:

• Collaborative approach and ability to work with distributed, cross-functional teams.
• Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.
• Bachelor’s degree Computer Science, Engineering or equivalent experience required.

Location

This role will be remote, and based in India.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

As a Channel Business Manager, you will lead and grow our channel sales business in India by building strong partner relationships and executing an effective channel strategy. You’ll recruit and manage partners, drive revenue growth, develop joint business plans, and collaborate with sales and marketing teams to expand opportunities. Significant experience in commercial or enterprise channel sales, strong partner networks, and deep cybersecurity knowledge are essential.

What will you do?

• Working to build strong, productive relationships with existing partners, recruiting and onboarding new partners, and focusing on growing new business opportunities within each partner.
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, etc) to accounts and target opportunities.
• Proactively communicate with SentinelOne sales leaders on the channel pipeline and forecast.
• Work closely with field marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers.
• Experience managing at least two of the referenced partners on a national level driving triple digit revenue growth - have a blueprint for success
• Experience building and executing joint business plans with measurable success.
• Demonstrable history of setting financial goals with focus partners and achieving 
• Ability to drive 3 to 4 key initiatives across technical, professional services, and sales
• Develop a business plan outlining how target revenues and objectives will be achieved
• Validate that partners are meeting the training, certification and support requirements of the partner program

What skills and knowledge should you bring?

• Bachelor’s degree or equivalent work experience with at least 10 years of high-tech channel sales experience in an enterprise sales environment.
• A proven track-record of driving continued partner growth and revenue.
• Deep knowledge of VAR channels with extensive relationships.
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations.
• Motivated and focused self-starter with strong leadership skills who can multi-task, work independently or within a team.
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment.
• Strong working knowledge of the cyber security space. 

Why Us?

You will join a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Health Insurance
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Employee assistance program
• Gym membership reimbursement
• Wifi/Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events

As a Enterprise Sales Representative, you will be tasked with building out a direct sales channel as well as various partner-led solution channels including managed security services. Work closely with the marketing and product teams to design and implement successful Lead Generation and Go-to-Market campaigns, and drive overall sales excellence in a competitive market. 

Ideal candidates will have prior experience selling Endpoint security-based products (such as malware/exploit prevention, anti-virus, whitelisting as well as advanced data loss protection products).

What will you do?

The principal responsibilities for this position are to generate revenue from Enterprise Accounts across the region by following up on multiple lead sources, developing new clients, and selling directly to customers while leveraging our channel community. 

In this position, you will:

• Run a sophisticated sales process from prospecting to closure
• Partner with our channel team to drive both net-new and recurring revenue
• Partner with channel managers to build pipeline and grow the assigned territory
• Become an insider within the Cyber Security Industry and become an expert of SentinelOne products
• Stay well educated and informed about SentinelOne's competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next Generation Endpoint market space
• Consistently meet, or exceed sales quotas
• Prepare and provide accurate forecasts to management on a weekly basis

What Skills and Knowledge Will You Bring?

• BS technical degree or equivalent
• 12+ years of above-quota sales experience, preferably as a Regional Sales Executive/Manager selling endpoint security solutions
• Deep knowledge of current security solutions
• Strong communication (written and verbal) and presentation skills, both internally and externally. Ability to engage with a variety of technical and business leaders.
• Enterprise sales experience with an actionable Rolodex of decision makers
• Superb organizational and reporting skills
• Experience with growing the sales enablement function to support sales in a rapidly evolving and competitive marketplace
• "Whatever it takes" attitude and motivation to deliver above-quota performance
• Prior startup experience
• Experience working with channel partners and a strong understanding of a channel-centric GTM approaches

Why us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Health Insurance
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Employee assistance program
• Gym membership 
• Cell phone/wifi allowance
• Numerous company-sponsored events, including regular happy hours and team-building events

As a Regional Sales Manager, you will be tasked with building out a direct sales channel as well as various partner-led solution channels including managed security services. Work closely with the marketing and product teams to design and implement successful Lead Generation and Go-to-Market campaigns, and drive overall sales excellence in a competitive market. 

Ideal candidates will have prior experience selling Endpoint security-based products (such as malware/exploit prevention, anti-virus, whitelisting as well as advanced data loss protection products). This is for west region role. 

What will you do?

The principal responsibilities for this position are to generate revenue from Enterprise Accounts across the region by following up on multiple lead sources, developing new clients, and selling directly to customers while leveraging our channel community. 

In this position, you will:

• Run a sophisticated sales process from prospecting to closure
• Partner with our channel team to drive both net-new and recurring revenue
• Partner with channel managers to build pipeline and grow the assigned territory
• Become an insider within the Cyber Security Industry and become an expert of SentinelOne products
• Stay well educated and informed about SentinelOne's competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Next Generation Endpoint market space
• Consistently meet, or exceed sales quotas
• Prepare and provide accurate forecasts to management on a weekly basis

What experience and knowledge should you bring?

• BS technical degree or equivalent
• 10+ years of above-quota sales experience, preferably as a Regional Sales Executive/Manager selling endpoint security solutions
• Deep knowledge of current security solutions
• Strong communication (written and verbal) and presentation skills, both internally and externally. Ability to engage with a variety of technical and business leaders.
• Enterprise sales experience with an actionable Rolodex of decision makers
• Superb organizational and reporting skills
• Experience with growing the sales enablement function to support sales in a rapidly evolving and competitive marketplace
• "Whatever it takes" attitude and motivation to deliver above-quota performance
• Prior startup experience
• Experience working with channel partners and a strong understanding of a channel-centric GTM approaches

Why us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Health Insurance
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Employee assistance program
• Gym membership 
• Cell phone/wifi allowance
• Numerous company-sponsored events, including regular happy hours and team-building events

As a Senior Software Engineering Manager with a strong technical background in building and architecting large-scale, multi-tenant SaaS platforms, you possess the leadership maturity to manage both individual contributors and other managers, effectively translating organizational strategy into clear, actionable team goals. You are specifically driven to manage and grow high-performing engineering teams within the SaaS platform organization in Bangalore. Your expertise includes deep proficiency in high-load distributed systems and a hands-on understanding of modern cloud-native infrastructures.

What You Will Do

Build and Grow Our Bangalore Agent Platform Team: Be the key leader for our Agent Platform engineering team in India. Own the hiring, management, and retention of a high-performing team, ensuring local growth aligns with our global SaaS platform objectives.

Lead Execution and Delivery: Drive the execution of team projects. Partner with individual contributors (ICs) to define tasks, track progress, and ensure timely, high-quality delivery. Manage cross-team dependencies and coordinate with stakeholders (Product Managers, senior leadership) to guarantee alignment and clear communication on status and risks.

Drive Technical Strategy: Oversee the architectural design and scalability for Agent Platform SaaS services. These services interact with millions of agents and process billions of daily requests. You will rely on designated Tech Leads and senior team members for detailed design and architecture.

Ensure Cross-Functional Success: Partner with the Agent Platform engineering leadership, Product Management, and UX designers to strategically define system requirements and deliver features that protect millions of endpoints worldwide.

Foster a World-Class Engineering Culture: Promote engineering excellence and continuous learning. Coach individuals and other managers to achieve their professional goals.

Engage with Leadership: Regularly interact with senior management and executives to influence decisions and gain acceptance for strategic initiatives.

Manage a Hybrid Team: Lead the local Bangalore team within our hybrid work model, fostering strong in-person collaboration and a powerful sense of belonging.

What Experience or Knowledge You Should Bring

Leadership Track Record: A minimum of 8 years of progressive software engineering experience, including 3–5 years of increasing managerial responsibility, with at least 2 years operating at the Manager level or higher.

Management & Development Expertise: Proven success in managing, hiring, mentoring, and developing high-performing engineering teams of 8+ direct reports, including experience managing internationally distributed and cross-functional IC teams.

Core Technical Skills: Strong proficiency and an ability to lead technical strategy in major programming languages such as Java, Go, or Python, coupled with a deep understanding of software design principles.

Distributed Systems & Cloud Scale: Deep background in architecting, building, and scaling high-load, resilient distributed systems within public cloud platforms like AWS or GCP.

Infrastructure & Observability: Solid hands-on and strategic experience with modern infrastructure tooling, including Docker, Kubernetes, Helm, and infrastructure-as-code (e.g., Terraform). Experience with modern monitoring and observability stacks is a strong plus.

Product Delivery & CI/CD: Comprehensive knowledge of the entire SaaS product development lifecycle. Expert-level understanding and application of modern CI/CD practices and tooling, such as Github Actions or ArgoCD, to drive engineering velocity and quality.

Strategic Communication & Business Acumen: Exceptional verbal and written communication, negotiation, and stakeholder management skills. Demonstrated ability to translate complex technical decisions into clear business outcomes and align engineering execution with broader company strategy.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Flexible working hours and hybrid/remote work model.
• Flexible Time Off.
• Flexible Paid Sick Days.
• Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) 
• Generous employee stock plan in the form of RSUs (restricted stock units)
• On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan)
• Gym membership/sports gears by Cultfit.
• Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. 
• Private medical insurance plan for you and your family.
• Life Insurance covered by S1 (for employees)
• Telemedical app consultation (Practo)
• Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
• High-end MacBook or Windows laptop.
• Home-office-setup allowances (one time) and maintenance allowance. 
• Internet allowances.
• Provident Fund and Gratuity (as per govt clause)
• NPS contribution (Employee contribution)
• Half yearly bonus program depending on the individual and company performance.
• Above standard referral bonus as per policy.
• LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
• Sodexo food coupons.

As a Partner/Channel Sales Engineer, you will scale the technical capabilities of SentinelOne’s partner ecosystem, empowering partner SEs to lead demos and POCs independently. You will drive partner readiness and opportunity conversion through hands-on workshops and cross-functional collaboration. Leveraging your cybersecurity and enablement expertise, you will ensure technical independence and high-impact partner performance.

What will you do?

• Partner Education and Technical Enabelment
• Qualify partner technical resources before investing in enablement, ensuring the right baseline skills and technical commitment.
• Own and maintain a structured enablement tracker for all partner SEs, including skill levels, certifications, and progression plans.
• Design, guide, and support partners in building Centers of Excellence (CoE) labs on the SentinelOne technology platform.
• Uplift partner SE demo capabilities, ensuring confident, end-to-end platform demonstrations mapped to real customer use cases (PSE should co-own with Account SE on complex customer-facing engagement).
• Enable partner SEs on core platform workflows, integrations, and operational best practices.

       Engagement & Weekly Cadence

• Run weekly cadence calls with distributor SEs and Tier-1 partners covering:
• Product updates and roadmap highlights
• Partner-driven POCs tracking and deal progression
• Technical Challenges 
• Lead recurring ThreatOps and “Tech Friday” enablement sessions for partner SEs across the region.
• Deliver hands-on technical workshops, deep dives, and use-case-driven sessions to continuously uplift partner capability.

      Cross-Functional Collaboration & Coverage Management

• Work closely with Account Managers and Direct SEs to align the right partner SE resources to specific opportunities.
• Map and manage the technical resource chain across partner organizations to ensure clear ownership, accountability, and coverage.
• Ensure partner technical engagements align with SentinelOne Channel-focused partners, as defined by the Channel business manager and sales leaders.
• Provide structured feedback to internal teams on partner readiness, skill gaps, and enablement priorities.

     Success Metrics

• Increased partner-led technical independence across demos, POCs, 
• Improved quality, velocity, and conversion of partner-driven opportunities.
• Reduction in escalations caused by partner technical skill gaps.
• Measurable improvement in partner SE enablement scores and certification coverage.
• Strong partner satisfaction and trust in SentinelOne’s technical leadership.

What skills and knowledge should you bring?

• Strong hands-on experience in cybersecurity technologies such as endpoint security, XDR, cloud security, or SOC operations.
• Proven experience enabling or working with channel partners, distributors, or system integrators.
• Ability to translate complex technical concepts into clear, outcome-driven partner guidance.
• Excellent communication and facilitation skills for technical enablement sessions.
• Structured, disciplined approach to tracking enablement progress and partner readiness.
• Comfortable acting as a technical authority and escalation point.
• Builder mindset with a passion for scaling ecosystems. 
• High ownership and accountability for partner success.
• Strong collaboration skills with sales, SEs, and partner leadership.
• Calm under pressure when handling escalations
• Bias for clarity, structure, and repeatable processes.

Why Us?

You will join a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Health Insurance
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Employee assistance program
• Gym membership reimbursement
• Wifi/Cell phone reimbursement

Company Description:

Okta is an integrated identity and mobility management service. Built from the ground up in the cloud, Okta securely and simply connects people to their applications from any device, anywhere, at anytime. Okta integrates with existing directories and identity systems, as well as thousands of on-premises, cloud and mobile applications, and runs on a secure, reliable and extensively audited cloud-based platform.

More than 5,000 customers, including Adobe, Allergan, Chiquita, LinkedIn, MGM Resorts International, Shire Pharmaceuticals and Western Union, use Okta to improve employee productivity, increase supply chain efficiency and revenue and improve compliance. The thousands of enterprises and cloud vendors, as well as the millions of people using Okta, are the foundation of the industry's fastest growing IT network for the cloud and mobile world. Okta is backed by premier venture capital firms Andreessen Horowitz, Greylock Partners, Khosla Ventures and Sequoia Capital. To learn more about Okta, visit: https://www.okta.com.

Position Description:

Okta Engineering is looking for a Software Engineer Manager to help us scale and increase velocity. You will be driving and perfecting our vision of Continuous Delivery, increasing the velocity and productivity of engineering.  You will work with a wide range of stakeholders and partners, including Engineers, Architects, Operations, Program Management, and Quality. We have a great team driving innovative projects--join us and bring your ideas!

Job Duties and Responsibilities:

• Drive the strategy for building and incorporating AI/ML-powered tools to enhance developer velocity, automate complex tasks in the Continuous Integration, and provide intelligent insights into system performance and code quality.
• Ability to articulate and drive a technical, strategic vision and roadmap
• Collaborate with Engineering, Security, Program Management, Operations  and other scrum teams.
• Recruit and mentor a globally distributed and talented group of diverse employees
• Build high quality tools and automation for internal use to support continuous delivery and developer productivity 
• Roll out deliverables to internal customers in phases, monitor adoption, collect feedback, and fine-tune the project to respond to internal customers’ needs.
• Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement
• Foster, enable and promote innovation

REQUIRED Knowledge, Skills, and Abilities:

• A track record of leading or managing high performing platform teams (3 year experience minimum) 
• Experience with end to end project delivery; building roadmaps through operational sustainability
• Strong facilitation skills (design, requirements gathering, progress and status sessions)
• Production experience with distributed systems running in AWS. GCP a bonus
• Passion about automation and leveraging agile software development methodologies
• Experience in developing Continuous Delivery pipelines for a diverse set of projects using Java, Jenkins, AWS, Docker, Python, Ruby, Bash, and more 
• Experience in building internal developer tools

Education and Training:

• B.S. in CS or equivalent

#LI-Hybrid

P23452_3391493

Scopely is looking for a VIP Lead to join the GSN Casino team. The position can be based in Bangalore, India, Tel Aviv, Israel or Barcelona, Spain.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

With 30M+ downloads, GSN Casino is home to slots, bingo, cards, and more!  Team members are distributed across the globe with hubs in Bengaluru, Tel Aviv, Barcelona, among others.

What You’ll Do

As the VIP Lead, you will manage a team of VIP Managers and look after our most valuable players. You will manage the work, internal and external resources associated within the VIP department, including crafting requirements, delegating responsibilities, developing and executing strategies that offer a new, vibrant layer of service for the VIP players. The right candidate will have creative and effective solutions to maximize VIP engagement, strengthen player loyalty, and showcase our appreciation for their dedication.

In this role, you need to be collaborative, organized and resourceful, with the ability to communicate effectively across different levels within the company as you guide the VIP team and stakeholders whom you will work with closely to successfully execute on multiple projects and initiatives simultaneously. You will also need to have full grasp into VIP operations to continue to propose ways to refine and improve existing programs/projects to meet the changing needs of the department by regularly reviewing processes, reporting and industry standards.

The VIP Lead will report directly to the Head of Product and will work in collaboration with multiple cross-functional teams, such as LiveOps, Roadmap, Game Design etc. Responsibilities may include:

• Manage the VIP Account management program and overarching strategy and performance KPIs in collaboration with the PX manager
• Guiding training and supporting staff performance and growth
• Motivate and support internal and external teams to ensure project goals, objectives, milestones, and deliverables are achieved
• Onboarding: in charge of coordinating new hires orientation and training
• Centralize VIP documentation on Confluence/Drive
• Draw insights from PX data and VIP Feedback, and assist stakeholders in designing solutions to improve the VIP experience
• Oversee and direct a group of VIP support agents to keep VIP attrition low and VIP satisfaction high
• Collaborate on the creation of loyalty programs
• Work with the Community and PX teams to understand upcoming events, product updates, and ensure that your VIPs are kept up to date
• Analyze performance, identify the best opportunities for optimization, and regularly iterate to maximize results

What We’re Looking For

• 4+ years experience in VIP account management for a mobile game or any mobile product with a dynamic roadmap
• Experience in revenue generation/sales campaigns
• Solid experience supporting teams and working with multiple business units (customer support, developers, business, operations, etc.) to drive large projects focused on service and products with measured results
• You are highly organized, detail-focused, timely, and results-driven. You have a strong sense of ownership and accountability for success of operations
• Experience in mobile products and agile environments
• Experience with marketing automation and CRM tools
• Data-driven with an ability to understand trends and find ROI-positive solutions
• Tremendous communications skills, including excellent written and spoken English
• Must have a passion for conflict resolution and problem-solving
• Strong evidence of contributing to customer satisfaction, retention & engagement
• Ability to analyze and draw conclusions from raw data
• Need to have creative impulses and the confidence to share ideas with teammates
• Outgoing, likable, enthusiastic, and driven to achieve results

Bonus Points

• Ability to produce target-specific program and report accordingly
• Proven experience in VIP portfolio / ROI driven growth
• Proven experience in analytical, reporting, and budget management

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Scopely is looking for a Associate People Partner to join our growing team based in Bangalore, to work on a hybrid basis from the hub!

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

We make sure our teams have everything they need to create amazing games. The People team manages everything from benefits & employee engagement to professional development opportunities and more!

What You Will Do

The Associate People Partner supports the delivery of core HR operations and programs to ensure a consistent and positive employee experience across one or more divisions. This role is responsible for executing day-to-day people processes across the employee lifecycle, maintaining data accuracy, and serving as a primary point of contact for employees and managers. Working under general direction, the Associate People Partner applies foundational HR knowledge to solve routine problems, partners closely with People Business Partners (PBPs), and collaborates with cross-functional teams to deliver scalable people solutions. This role contributes to operational excellence, compliance, and the effective execution of People initiatives.

Employee Lifecycle Operations

• Coordinate onboarding and orientation to ensure a smooth new hire experience
• Manage employee changes including transfers, promotions, and exits
• Support probation reviews, performance cycles, and employee transitions
• Oversee offboarding processes, including documentation and exit coordination

HR Systems & Data Management

• Maintain accurate employee data in Workday and other HR systems
• Process employee transactions and organizational changes with attention to detail
• Support requisition and hiring workflows in partnership with Talent teams
• Conduct regular data audits and generate standard reports

Employee Support & Compliance

• Serve as the first point of contact for employee and manager HR inquiries
• Provide guidance on policies, processes, and available resources
• Support administration of employee relations (ER) matters and escalate as appropriate
• Ensure adherence to company policies and applicable employment laws
• Maintain strict confidentiality in all employee matters

Program & Project Support

• Partner with PBPs to support execution of performance, talent, and compensation programs
• Assist with engagement survey follow-up actions and tracking
• Support Diversity, Equity & Inclusion (DEI) initiatives and divisional activities
• Contribute to HR communications, documentation, and team deliverables

Cross-Functional Collaboration

• Collaborate with People Team functions (Talent, Experience & Engagement, ER, Mobility, etc.)
• Coordinate with stakeholders to ensure seamless delivery of people programs
• Support divisional needs while contributing to scalable, company-wide initiatives

People Partnership & Advisory

• Act as a trusted first point of contact for employees and managers
• Provide guidance to managers on performance processes, feedback, and goal setting
• Support creation and tracking of development plans (PDPs/PIPs) in partnership with PBPs
• Escalate complex employee relations or performance concerns appropriately
• Assist in conducting exit interviews and sharing insights with HR leadership

What We're Looking For

• Minimum 2+ year of experience in HR, People Operations, or a related field
• Foundational knowledge of HR processes and employee lifecycle management
• Familiarity with HR systems (Workday preferred) and data handling practices
• Basic understanding of employment laws and HR compliance requirements
• Strong organizational and follow-through skills with attention to detail
• Ability to manage multiple priorities and execute routine processes independently
• Clear and effective communication with transparency and professionalism
• Demonstrates sound judgment in handling employee queries and data
• Developing ability to assess when to escalate or redirect requests
• Builds collaborative relationships across teams and functions
• Proactively seeks feedback and continuously improves ways of working

Please ensure that the résumé/CV you attach is written in English.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.    

 About Druva :

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

We’re looking for a highly-motivated Regional Field & Channel Marketing Manager with experience across multiple marketing disciplines to deliver/execute the marketing plan in India. This is a brand new position that will work closely with the India Sales & Channel team, along with the broader APJ/ International & corporate marketing teams to execute an aligned and comprehensive marketing strategy that drives results.

The primary focus of this role is to support key regional sales and marketing initiatives, help grow the Druva brand, generate demand, and increase overall pipeline & revenue contribution.  We need a self-starter with collaborative spirit who thrives in a dynamic, hyper-growth environment. This exciting position reports to the APJ Marketing Lead and is part of the International Marketing whose charter is scaling Druva’s business across APJ and EMEA.

Primary Responsibilities

• Develop the regional marketing plan and manage associated budgets
• Leverage Global and APJ campaigns as relevant for the region. Work closely with campaign managers and APJ marketing leader to right-size, localize, and package corporate/ regional campaigns for the India market
• Define and rollout new campaigns that support specific, unique regional requirements and market opportunities
• In alignment with the regional Channel strategy, own the Channel Marketing plans & execution with select regional partners
• In collaboration with Alliance & Sales colleagues, manage campaign creation and execution with key Alliance partners like AWS, Dell and Microsoft
• Own the annual regional events plan (virtual & F2F when applicable), including contract negotiation, pre-& post-event actions. Align Marketing leadership on budget approvals & requirements
• Act as the primary local marketing liaison for SDRs, Field & Channel Sales teams in India
• Manage the regional external agency relationships for paid media,  demand programs, events. Ensure all activities are executed on time and within set budget.
• Work closely with the International Marketing Ops lead to follow consistent lead upload/activity tracking processes and regional campaign set up.
• Work with Marketing Leadership to establish benchmarks for country-specific performance measurement, ensuring all activities align to set KPI’s and GTM targets
• Measure and control program effectiveness to ensure demonstrable return on investment for all activities
• Collaborate closely with the PR manager for the region to drive increased awareness and internal appreciation of marketing activities: ensure circulation of results and follow up actions to all stakeholders
• Provide quarterly marketing reviews and analysis of comprehensive performance to regional & APJ Marketing & Sales Leadership.
• Collaborate with HQ to build aligned social media, PR & AR efforts into regional marketing plan

Required Skillset

• Can thrive in a fast-paced, startup- environment with ability to multi-task and operate to a high standard
• Resolute in prioritising: focus on projects and activities that are closely aligned to strategy and will make the biggest impact
• Results-oriented with proven experience delivering effective awareness, demand generation, and channel marketing activities that deliver measurable and repeatable results
• Hands-on experience managing end-to-end events & trade shows, both virtual and physical (when environments allow), ensuring top-notch execution and an emphasis on results.
• Experience working across multiple countries & an understanding of the varying market dynamics/needs
• Ability to build rapport and strong relationships with Sales colleagues, establishing credibility as key member of the team and the marketing expert for the region
• Previous experience working for US HQ’d company with matrix functions across Global and APJ
• Team player with can-do attitude
• Exceptional communicator
• Ambitious self-starter
• Reasonable understanding of SFDC and Marketing Automation platforms (Marketo, Eloqua, etc)
• Willingness to travel as needed (when it’s safe to do so & current restrictions are lifted)

Your Education, Experience & Certification:

• Minimum 5+ years in B2B tech marketing with demonstrable, proven successes
• Experience in SaaS, Cloud, or related technologies is a Plus!
• Strong problem-solving and troubleshooting skills
• Understanding of the demand funnel and conversion rates
• Bachelor’s degree in a related field
• Strong Commercial/Business acumen

Work Location: Bengaluru / Mumbai 

Job Overview:

The Degrees business at Coursera partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The team works cross-functionally with marketing, enrollment, product, and operations to help partners meet their recruitment and revenue goals.

As a Degree Success Manager, you will serve as the primary strategic and operational lead for a portfolio of university partners. You will own the degree component of the partnership, manage day-to-day relationships, oversee program performance, and ensure marketing and recruitment strategies are aligned with the program needs. Working closely with the Degrees marketing and enrollment teams, you’ll develop and deliver partner/program specific strategy briefs based on analysis of recruitment funnel.

This role blends relationship management, marketing and recruitment strategy, and operational discipline. The right candidate will bring strong communication skills, data fluency, and a bias for action to help our partners succeed in every recruitment cycle.

Key Responsibilities:

• Serve as the day-to-day point of contact for university partners’ degree programs, ensuring smooth coordination across marketing, enrollment, product, and support.
• Partner with internal teams to develop program-specific marketing and recruitment strategies and plans aligned to partner goals and Coursera best practices.
• Monitor and analyze funnel metrics to identify trends, risks, and optimization opportunities.
• Collaborate with Enrollment to ensure lead quality, timely follow-up, and conversion improvements throughout the funnel.
• Manage updates to degree program pages, webinar planning, email nurtures, and other promotional tactics in partnership with Degrees Growth Marketing team.
• Lead quarterly recruitment reviews and degree QBRs by compiling data, insights, and recommendations to inform partner discussions.
• Track and manage partner requests, escalations, and deliverables, ensuring issues are resolved quickly and communication remains proactive.
• Build trusted relationships with partner stakeholders through transparency, responsiveness, and a commitment to shared success.

Basic Qualifications:

• 6+ years of experience in account management, recruitment marketing, or partner success roles supporting recruitment or marketing initiatives.
• Demonstrated ability to manage client relationships and develop customized marketing or enrollment plans to address funnel challenges.
• Analytical skills and experience using data to assess performance and guide decisions.
• Excellent written and verbal communication skills; comfortable presenting to external partners and cross-functional leaders.
• Strong organizational and project-management skills with the ability to manage multiple programs simultaneously.

Preferred Qualifications:

• Experience in higher-education marketing, online enrollment management, or edtech partnerships.
• Familiarity with marketing and enrollment funnels, CRM and marketing-automation tools
• Proven ability to translate marketing data and insights into actionable partner recommendations.
• Track record of improving campaign or funnel performance through testing and optimization.
• Ability to navigate ambiguity, build alignment, and execute in a fast-paced, matrixed environment.

#LI-AK1

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI-NT1

Department: CCO – Global Support (Paymode & Nexus Member Services)
Location: India
Shift: Night Shift (US Support Hours)
Reporting To: Head of Paymode Customer Support (US)

Role Overview

We are looking for a Senior Operations Manager to serve as the senior onsite leader for our India‑based Paymode and Nexus customer support teams operating in US‑aligned hours. This role is responsible for ensuring operational excellence, service consistency, high‑quality training, workforce readiness, and strong coordination with cross‑functional partners.

The role works in close partnership with US leadership and India‑based Team Managers (dotted line) to drive disciplined execution, cultural alignment, and a strong on‑floor leadership presence. The ideal candidate brings deep contact center operations expertise, hands‑on leadership, and the ability to create structure, clarity, and consistent delivery across teams.

This role will also own Paymode‑specific AI initiatives, partnering with global AI leadership to drive practical adoption, operational value, and readiness within Paymode customer support.

This role has a real opportunity for increased responsibility as we continue to build out our back-office capabilities.

Key Responsibilities

Operations & On‑Floor Leadership

• Act as the senior onsite operations leader during US support hours
• Maintain strong on‑floor presence to support agents, managers, and real‑time operations
• Ensure consistent execution of operational standards, communication routines, and performance expectations
• Manage and resolve operational escalations in a timely and effective manner

People Leadership & Collaboration

• Partner with Team Managers to reinforce coaching, daily routines, and team engagement
• Support hiring through interview panels for agents, team leads, QA, SMEs, and trainers
• Promote a culture of professionalism, collaboration, accountability, and continuous improvement

Training & Quality Excellence

• Oversee end‑to‑end training programs including onboarding, nesting, continuous learning, and skills verification
• Ensure training content and delivery align with current product, process, and policy standards
• Own the Quality Assurance program including monitoring, calibration, coaching alignment, insights, and reporting
• Use QA insights to drive targeted coaching, knowledge improvements, and performance uplift
• Partner with Paymode SMEs to maintain and evolve training content, including digital and AI‑enabled learning materials
• Long‑term plan to hire a full‑time Trainer reporting to this role; this position owns training strategy, framework, and outcomes until that hire is made

Workforce Management & Capacity Planning

• Own workforce management activities including forecasting, staffing, scheduling, PTO planning, and real‑time queue management
• Partner with leadership on capacity planning and staffing readiness for Paymode and Nexus operations
• Manage and develop WFM resources to build scalable global capabilities
• With one WFM Analyst already productive, this role completes the Paymode WFM practice. Once Paymode WFM is fully mature, the role may partner with global support leaders on WFM strategy across other regions.

AI Enablement (Paymode)

• Be a participating member of global support AI council. Direct contribution to Paymode‑specific AI initiatives in alignment with global AI strategy and governance
• Serve as the primary Paymode operations resource for AI analysis, pilot execution, and program management
• Translate AI capabilities into practical workflows through agent and manager enablement and training
• Partner with agents, managers, and stakeholders to gather feedback, assess impact, and drive continuous improvement
• Support the development of standardized AI best practices and workflows for Paymode support leaders

Cross‑Functional Coordination

• Serve as the primary onsite point of contact for Facilities, IT, Transportation, and People teams
• Ensure site readiness, seating plans, floor setup, tools availability, and infrastructure support
• Drive timely communication, tracking, and closure of operational issues

Engagement & Recognition

• Design and run recognition, gamification, and engagement programs for India‑based teams
• Reinforce transparency around performance, growth opportunities, and development pathways

Required Skills & Qualifications

• Bachelor’s degree in Business, Operations, IT, or related field (MBA preferred)
• 8+ years of contact center operations experience, including 4+ years in senior leadership roles
• Strong experience in Training, Quality Assurance, and Workforce Management
• Proven ability to manage complex operations and cross‑functional escalations
• Experience with tools such as Salesforce, Power BI, LMS, QA, or WFM platforms
• Exposure to AI‑enabled tools, automation, analytics, or operational transformation initiatives preferred
• Excellent communication skills, leadership presence, and stakeholder management abilities
• Ability to work US‑aligned hours with flexibility for critical business needs

Location Details: Pune, Hybrid

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team

Join Our Team...

The Principal Product Manager role involves managing the device fleet management platform that underpins GoDaddy's terminal and point-of-sale ecosystem. In this crucial job, you will handle portals and interfaces to enable scalable device operations for banking partners and ISV integrations covering thousands of devices in the field. Additionally, you will be the primary strategic contact for partner requirements, converting complex needs into actionable product plans and ensuring smooth operations at scale

The fleet management platform serves as the operational foundation that keeps thousands of payment devices functioning efficiently in the field. Your efforts have a direct effect on merchant uptime, partner happiness, and operational expenses. You'll help GoDaddy expand device operations efficiently while fulfilling partner commitments that support business growth. This is a high-visibility role where your work directly affects strategic partner relationships and the dependability of commerce experiences for merchants worldwide

This role sits at the critical intersection of product, partnerships, and operations—requiring both strategic vision and execution excellence. Join us and make an impact!

What you'll get to do...

Responsibility for Fleet Management Platform

• Product Strategy & Roadmap: Define and complete the long-term vision and quarterly roadmap for our Fleet Management Platform, balancing partner needs, operational requirements, and technical debt
• End-to-End Product Management: Own all aspects of the product surface including features, user experience, performance, reliability, and scalability
• User Experience: Build intuitive interfaces for internal operations teams, partner support personnel, and technical administrators managing device fleets at scale
• Platform Reliability: Ensure platform uptime, performance SLAs, and robust error handling to support mission-critical device management operations
• Diagnostic & Troubleshooting Tools: Build comprehensive diagnostic capabilities enabling rapid identification and resolution of device, connectivity, and software issues across the fleet

Partner Requirements Management

• Primary Partner Interface: Act as the chief product liaison for our Banking/ISV partners concerning device-adjacent product requirements.
• Requirements Intake & Discovery: Lead intake process for initiatives driven by collaboration, conducting detailed discovery to understand business context, technical constraints, and success criteria
• Collaborator Translation: Convert partner business needs into well-defined product requirements, user stories, and technical specifications.
• Partner Relationship Management: Build positive relationships with key partners, establishing trust as a reliable product partner who delivers on commitments
• Strategic Alignment: Ensure partner requests align with broader platform strategy, negotiate scope and timelines, and manage partner expectations throughout delivery

Your experience should include...

• 8+ years of product management experience in B2B SaaS, FinTech, payments hardware, POS systems, or terminal management, with a proven track record managing hardware/device ecosystems at scale
• Strong program management skills with experience coordinating complex, cross-functional initiatives, including RAID management, release planning, and go-to-market execution
• Direct partner and client-facing experience, serving as the primary product interface for enterprise partners or banking clients, with the ability to manage complex integration processes
• Ability to translate ambiguous business requirements into clear product specifications, with strong analytical skills in defining, tracking, and reporting on operational metrics
• Deep knowledge of the payments industry, including certifications, compliance requirements, and partner integration processes
• Familiarity with telemetry systems, logging infrastructure, and operational monitoring tools to support platform health and device ecosystem management

You might also have...

• Bachelor's degree in computer science, Engineering, Business, or related field, or equivalent experience
• Experience with fleet management platforms, MDM (Mobile Device Management), or remote device administration
• Technical background with understanding of architecture and system development, REST APIs, cloud infrastructure, and device SDKs
• Experience with Agile/Scrum methodologies and product management tools (Jira, Confluence, etc.)

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies

THE ROLE

We are seeking a strategic, analytically rigorous leader to head the Strategic Insights Center of Excellence (CoE) within the Commercial Strategy & Transformation team. This role will serve as a critical partner in driving a 360° view of business performance, leading the Line of Business (LoB) Rhythm of the Business (RtB), and advancing high-impact commercial transformation initiatives.

This individual will combine structured problem solving, data-driven insight generation, and cross-functional influence to accelerate growth, improve operational efficiency, and ensure accountability to transformational OKRs.

WHAT YOU'LL DO

• Serve as the Strategic Insights CoE Manager supporting the Rhythm of the Business (RtB) operating model (e.g., QBR preparation, earnings support, dashboard development) while advancing carved-out workstreams and transformation-focused analyses
• Lead efforts to gather, analyze, and interpret commercial performance data, customer insights, and market trends to identify actionable insights and synthesize at an executive level
• Develop detailed fact bases and standardized assessment approach to formulate initial data-driven hypotheses to guide strategic discussions and decision-making
• Create robust business cases and financial models to assess the feasibility, impact, and ROI of proposed transformation initiatives working closely with cross-functional stakeholders to validate assumptions, conduct sensitivity analysis, and present recommendations 
• Collaborate with Commercial Strategy & Transformation HQ resources on specific artifacts, playbooks, and frameworks to support activation plans and ensure consistency in execution
• Support program management of transformation initiatives tied to commercial transformation projects, ensuring alignment, stakeholder engagement, and successful adoption
• Develop and maintain dashboards and KPI tracking mechanisms to monitor performance, proactively surface tactical insights, and recommend optimization actions

WHAT YOU BRING

• 10 years of relevant work experience with at least 2 years in management consulting, private equity or top-tier tech strategy or ‘biz ops’ functions
• Robust analytical skill set mixed with intellectual curiosity and open-mindedness to accelerate change
• GTM experience with strategic business transformation and commercial excellence topics such as operating model design, process efficiency, sales effectiveness, productivity improvement, revenue acceleration, etc.
• Experience in partnering with cross functional teams to program manage and execute large-scale transformations
• Strong influencing skills and the ability to inspire teams and stakeholders at all levels of the organisation
• Strong leadership capabilities, with the ability to develop and mentor leaders, drive team performance, and effectively plan for team productivity, charter, and skill development.
• Excellent communication skills, both verbal and written, enabling effective collaboration with cross-functional teams and key stakeholders.
• Strong analytical and problem-solving skills, with a high attention to detail and commitment to quality.
• Proven track record of delivering projects on schedule, with the ability to manage processes, drive quality improvements, and foster a culture of continuous improvement.
• Excellent communication and presentation skills, with the ability to convey complex ideas to Executive audiences
• Bachelor's degree in business, finance, economics, or related field. MBA or advanced degree preferred or “direct promote” in Consulting
• Experience in the B2B technology industry is a must, knowledge of the data storage industry is a plus

THE ROLE

Are you passionate about driving product reliability at scale? As the Technical Program Manager for our Fleet Reliability Engineering team, you’ll drive the projects and releases that ensure the highest reliability across the global fleet of customer FlashBlade systems. Your mission will be to manage and improve the projects, systems, and processes that monitor and respond to fleet reliability issues—through reactive, proactive, and predictive efforts. You’ll own the coordination of responses to critical issues, monitoring the systems that detect, address, and prevent failures across all deployed systems worldwide.

This role is highly collaborative, interacting with cross-functional teams—including hardware, software, support, and sales—and directly engaging with customers to resolve complex issues that impact their environments. You will be responsible for shaping the future of Everpures product reliability.

The Fleet Reliability team is seeking a Technical Program Manager to drive a variety of complex engineering projects from conception to completion. This includes managing project schedules, maintenance releases, major customer escalations, and the processes that support them. You will identify risks and clearly communicate them to project stakeholders and executive management.

WHAT YOU'LL DO.

• Manage the critical customer escalations from Everpure Support, collaborating with hardware, software, support, and customer-facing teams to triage customer issues, assign ownership, and set expectations for resolution.
• Communicate updates to leadership (managers to execs) ensuring they are informed of critical customer escalations and do not feel the need to get involved.
• Drive initiatives to improve Fleet Reliability across Engineering, challenging teams to fix critical bugs, enhance test automation, and develop new features and processes.
• Manage the maintenance releases and processes that deliver critical fixes to the field, improving our high-quality standards.
• Manage the team’s software projects that enhance our response times, issue tracking, and metrics in service of improving customer Fleet Reliability.
• Develop schedules, identify dependencies, critical paths, bottlenecks and maintain execution throughout the duration of programs, communicating same to stakeholders.
• Oversee Fleet Reliability metrics measuring our success and contribute to planning for continuous improvement.
• Provide operational support in coordinating Monthly updates, Quarterly Business Reviews, Annual Planning, etc.
• Help coordinate our global Engineering on-call program.
• Be the voice of the customer during internal meetings, advocating for solutions and improvements.
• In time, you may become a voice for Everpure Engineering on customer calls.

WHAT YOU BRING

• Experience as a Technical Program Manager; BS/MS in computer science, MBA or engineering management equivalent preferred.
• Proven expertise managing projects throughout the entire SDLC, including investigation, design, execution and delivering products to market on schedule while addressing customer feedback in development.
• Excellent project management and organizational skills, with regular demonstrated ability to prioritize and adapt under pressure.
• Outstanding verbal and written communication skills.
• Demonstrated ability to understand high-level technical architecture, the trade-offs, and able to communicate on those topics effectively with technical and non-technical, cross-functional groups.
• Able to identify and deliver on process changes that speed execution.
• Strong focus on customer service and experience engaging with customers in troubleshooting or escalation scenarios (start-up experience).
• Experience working with cross-functional teams such as hardware, sales, and customer support.

THE ROLE

The FlashArray team builds the industry’s most innovative, high-performance, and highly available portfolio of products that are designed for the most demanding mission critical applications.  While we deliver a hardware storage array, over 90% of our engineering staff are software engineers. Our customers are the most important part of our business and they love FlashArray for it's simplicity of management, the constant flow of new and exciting upgrades, and ability to live on the cutting edge of technology while never taking downtime, ever. Most recently, we extended the value of our FlashArray capabilities into the cloud with CloudSnap and Cloud Block Store for AWS. These new innovations enable our customers to leverage the agility of the public cloud for both traditional IT and cloud-native applications.

WHAT YOU'LL DO

• Directly manage a development team focused on projects related to Linux kernel development, new Flash array platforms, Fiber Channel and Ethernet protocols and features
• Work closely with Program managers, Release managers and other peer teams contributing to cross functional projects
• Work with partners and vendors to integrate third party deliverables into the product
• In coordination with Purity software teams - drive detailed software plans for Purity releases.
• Develop plans for continuous integration, and phased execution.
• Collaborate with product managers and engineering teams in getting requirements.
• Responsible for the overall development life cycle of the solution and managing projects.
• Instill best practices of software development and documentation, assure designs meet requirements and deliver high quality work on tight schedules.
• Clearly and regularly communicate status on how projects are progressing.
• Managing day-to-day software engineering development activities.
• Hiring, managing, monitoring and motivating software development team members.
• Driving innovation while at the same time managing software development schedules.
• Integrate software with existing systems.
• Driving company culture and career development to individual contributors.

WHAT YOU BRING

• Bachelor’s degree or higher in Computer Science or equivalent.
• 3 plus years of technical lead or management experience, while staying hands-on in development
• 5 plus years of Linux kernel or protocol development experience in servers, networking or storage, ideally on x86 NUMA systems.
• 2+ years experience collaborating  with remote teams based in the US or some other country.
• Experience in technologies and industry standards such as NVMe, NFS, iSCSI, Fiber Channel, SCSI, or protocols such as SMB,NFS.
• Experience  in Agile development and continuous integration in development projects.
• Proficiency in C/C++ and scripting languages such as python/shell
• Working knowledge of Linux virtualization tools, or data path technologies such as DPDK
• Proven expertise in managing projects throughout the entire SDLC,  delivering products to market on schedule, and ensuring feedback loops from customers into development
• Detail oriented, with experience in defining, partitioning, prioritizing  software requirements across remote teams. Skilled in flushing out dependencies and roadblocks.
• Demonstrated skills of managing software innovation and meeting development deadlines in a product company.
• Data driven, with an ability to extract insights and make forecasts based on available information.
• Experienced in Agile and DevOps practices.

THE ROLE 

As the Employee Engagement Manager for APJ, you will champion Everpure’s culture by designing regional experiences that reinforce Everpure’s culture and values. You will bridge the gap between global strategy and local execution, partnering with HR and cross-functional stakeholders to build a community where every employee can thrive. This role is a catalyst for engagement, transforming organizational values into tangible rituals that define our unique workplace identity.

WHAT YOU’LL DO

• Drive Cultural Connection: Lead the end-to-end execution of regional employee programs and high-impact events at our Bangalore office to strengthen team cohesion and celebrate key milestones.
• Champion New Hire Onboarding Excellence: Facilitate the APJ new hire orientation experience, ensuring every new team member is seamlessly integrated and inspired by Everpure's mission from their first day.
• Translate Data into Action: Analyze global engagement survey results to identify regional trends, providing evidence-based recommendations that improve organizational health and the employee experience.
• Champion the Brand: Support Everpure’s global response strategy and help promote our employer brand on review platforms.
• Manage Strategic Resources: Oversee regional engagement budgets and vendor relationships, ensuring high-quality, cost-effective delivery of initiatives that resonate with a diverse, global workforce.

WHAT YOU BRING

• Program Management & Execution: Proven ability to manage complex, multi-faceted projects and events from concept to completion, with a focus on high-quality delivery and creative problem-solving.
• Strategic Communication & Influence: Exceptional communication skills used to build collaborative relationships with cross-functional stakeholders and clearly articulate employee experience insights to senior leadership.
• Analytical Mindset: Proficiency in interpreting feedback and engagement metrics to measure program success and identify areas for strategic improvement.
• Operational Agility: A proactive mindset with the ability to navigate ambiguity, manage vendor partnerships, and maintain flexibility during peak planning periods to ensure successful event delivery.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

THE ROLE

As the Engineering Manager for the Everpure™ DirectFlash™ Module (DFM) team, you will lead the vision for our proprietary enterprise storage hardware. You won’t just manage a team; you will pioneer the integration of next-generation NAND technologies and drive the media management algorithms that give the Everpure™ Platform its competitive edge in performance and cost. Collaborating across Purity software, hardware, and qualification teams, you will steer the development of the hardware-software interfaces that define the future of flash storage.

WHAT YOU’LL DO

• Strategic Project Leadership: Partner with global program teams to architect firmware project schedules, managing critical dependencies and mitigating risks to ensure the seamless delivery of Everpure™ storage solutions to market.

• Agile Excellence: Orchestrate team sprints and backlog prioritization, fostering a high-velocity development environment that balances rapid feature innovation with rigorous product stability.

• Engineering Process Optimization: Drive continuous improvements in the firmware development lifecycle, implementing advanced CI/CD practices and automated workflows to enhance both engineering productivity and product quality.

• Talent Orchestration: Lead a world-class team of engineers through active performance management, structured 1-on-1 mentorship, and professional development initiatives that align individual growth with Everpure™'s mission.

• Cross-Functional Integration: Serve as the primary technical liaison between firmware, hardware, and system software teams, ensuring that our proprietary media management policies are perfectly tuned for the latest NAND generations.

WHAT YOU BRING

• Embedded & Storage Mastery: Deep technical expertise in the SSD or embedded storage domain, with a sophisticated understanding of the entire data path, NAND media management, and hardware-software interfaces.

• Proven Engineering Leadership: Extensive experience leading technical teams or complex projects, specifically focused on embedded systems and the successful delivery of hardware-integrated software to market.

• Full-Stack Technical Fluency: Proficiency in C/C++ for firmware development and Python for automation, combined with the analytical ability to debug complex issues across the HW/FW boundary.

• Operational Excellence: A strong track record of managing projects through the entire product development cycle (from concept to GA) using Agile methodologies and Continuous Integration.

• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

As the Lead for Proactive Moderation Operations, you will own daily operations for our proactive human moderation efforts. You will be Roblox’s subject matter expert for proactive moderation tooling and processes, as well as interpreting grey area policies and detecting/moderating new abuse trends. You will lead a team of content investigators to apply rapid and accurate labels, serving as an expert judge weighing tradeoffs between false positive rates, speed, and urgency. You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations. 

You will report to the Senior Manager, Moderation Operations.

You Will:

• Lead proactive moderation operations to systematically de-risk Roblox; manage and refine the workflows for our content safety moderation response teams to ensure timely and effective moderation of user-generated content
• Serve as the top subject matter expert for proactive tooling and processes
• Manage a team of content reviewers and work closely with 3rd parties to conduct effective, metrics-driven, content moderation
• Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties
• Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
• Ensure that your team is meeting performance metrics; define goals and provide coaching as required
• Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
• This role requires on-call work at weekends on a rotational basis
• This role involves exposure to graphic and/or objectionable content

You Have:

• Bachelor's degree in business, operations, or a related field
• 5 years of experience in operations management or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 1-2 years managing a team, demonstrating an ability to hire and manage a team
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

As the Manager of Moderation Escalations, you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didn't exist two years ago, you’ll hire and mentor specialists to transform escalations into strategic insights and defect reduction initiatives. Partnering with Global Product, Engineering, and Policy, you’ll drive industry-leading responses while serving as the senior moderation lead and mentor for our India organization.

You Will:

• Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
• Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
• Recruit, hire, and lead a specialized team of Moderation Escalation Specialists, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.
• Partner deeply with Product and Engineering to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks
• Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work at weekends on a rotational basis.
• This role involves exposure to graphic and/or objectionable content.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

As the Manager of Support Escalations, you will build on a world-class internal escalations team. Leveraging existing vendor expertise and internal systems, you’ll be setting the tone and voice for how we engage with our internal customers. From building policies and procedures for sensitive escalations, to establishing routines on data collection and insights sharing, this role will be pivotal to our growing support ecosystem. We’re not talking about your everyday account issues. You’ll be working with product, legal, developer relations and legal to support the highest profile cases that come through. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that.

You will report to the Trust and Safety Operations Manager.

You Will: 

• Build upon and drive a world-class internal escalations and insights program, evolving our escalation systems and engagement methods. 
• Transition the program from transactional response to proactive prevention by identifying root causes of support and economy errors and partnering with cross-functional teams to implement systemic fixes.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging trends and the effectiveness of our current policies.
• Partner with Product Support Managers to brainstorm and implement new policies and procedures across support operations derived from internal escalation insights. 
• Ensure industry-leading response times and high-quality resolutions for complex escalations maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations leadership role focused on executive, legal, financial or high impact internal escalations.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

Position Overview 

We are seeking a Technical Product Manager to drive technical requirements and RAN product specifications & solutions for gateway site installation, aligning engineering needs, regulatory constraints, and deployment workflows to enable compliant, commercially viable, and scalable satellite-gateway locations. This role serves as the critical bridge between technical engineering teams, regulatory affairs, commercial development, and site deployment operations to ensure gateway delivers production-ready infrastructure that meets both technical performance requirements and business objectives.

This position requires deep understanding of satellite ground infrastructure, RAN solutions, RF propagation considerations, regulatory compliance frameworks, and site engineering requirements. The ideal candidate will bring proven experience in technical product management within satellite communications infrastructure, with specific expertise in gateway site development, regulatory coordination, and cross-functional technical program management.  

Key Responsibilities 

Technical Requirements & Product Specifications 

• Define comprehensive technical requirements for gateway site acquisition including RF performance criteria, RAN infrastructure specifications, and integration compatibility standards 

• Manage product and deployment requirements for RAN network related hardware 

• Own configuration standards, templates, and governance to ensure consistency across Gateway sites constraints and deployment workflow requirements 

• Coordinate and validate BOMs with Engineering, Supply Chain, and vendors for completeness and accuracy 

• Establish technical validation criteria and acceptance standards for RAN network at Gateway location

• Ensure CIQs, configuration guides, port mappings, and as-built documentation are complete and deployment-ready 

• Coordinate technical requirements gathering sessions with engineering stakeholders, site development teams, and operations personnel 

• Ensure technical specifications support scalable satellite-gateway location development across diverse geographical environments 

• Enable smooth technical handover to Service Acceptance and Operations, ensuring documentation completeness and traceability 

• Support change control by ensuring updates reflected across HLDs, BOMs, configurations, and documentation 

Site Feasibility & Validation Management 

• Lead technical site feasibility assessments including RF propagation analysis, interference studies, and infrastructure capability evaluations for RAN network deployment 

• Validate site feasibility against established technical criteria, and operational deployment standards 

• Coordinate multi-disciplinary feasibility studies involving RF engineering, utilities assessment, and regulatory compliance teams 

• Manage technical risk assessments and mitigation strategies for site acquisition projects 

• Establish standardized feasibility validation processes and documentation frameworks 

Cross-Functional Engineering Coordination 

• Coordinate engineering inputs from RF engineering, satellite systems, network operations, and infrastructure development teams 

• Facilitate technical collaboration between site acquisition teams and broader satellite network engineering organization 

• Ensure consistent engineering standards and technical approaches across multiple gateway site development projects for RAN network 

• Drive technical decision-making processes involving multiple engineering disciplines and stakeholder groups 

• Enable smooth technical handover to Service Acceptance and Operations, ensuring documentation completeness and traceability 

Documentation & Delivery Standards Management 

• Manage comprehensive technical documentation for gateway site including requirements specifications, RAN Rack layout design standards, and validation procedures 

• Ensure site acquisition outputs meet integration, build, and commercial-ready gateway delivery standards 

• Establish and maintain technical documentation standards and configuration management processes 

• Maintain technical traceability from requirements through final delivery and commissioning 

Technical Program Management & Process Optimization 

• Develop and optimize technical workflows for gateway site acquisition from RAN network prospects, including requirements definition, feasibility assessment, and delivery validation processes 

• Drive continuous improvement initiatives for technical processes, tools, and methodologies 

• Coordinate technical resource allocation and capacity planning for site acquisition programs  

Qualifications 

Education 

• Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Systems Engineering, or related technical field 

• Master's degree in Engineering Management, Systems Engineering, or advanced technical discipline preferred 

Experience 

• Minimum 8+ years in satellite communications, telecommunications infrastructure, or wireless network engineering 

• Minimum 5 years’ relevant experience in RAN engineering, telecom site acquisition, or technical product management supporting ground facilities 

• Demonstrated experience producing or validating site engineering deliverables: site survey reports, RF/site feasibility and integration acceptance criteria 

• Strong written communication and technical documentation skills for creating ICDs, acceptance plans and status reports 

• Ability and willingness to travel domestically to candidate and active gateway sites as required for surveys, permitting meetings, and commissioning 

Required Technical Expertise 

• Deep understanding of satellite ground segment architecture, gateway systems, and RF infrastructure requirements 

• Hands on experience of eNB hardware and RAN architecture design 

• Strong knowledge of satellite communications link budgets, antenna systems, and RF propagation characteristics 

• Proven ability to translate complex technical requirements into actionable product specifications and delivery criteria 

• Experienced on CIQ handling and deployment documentation workflows 

Preferred Qualifications 

• Background in technical product management roles at satellite operators, ground infrastructure providers, or telecommunications companies 

• Experience with technical project management methodologies and cross-functional technical program coordination 

• Familiarity with 4G/ 5G NTN standards, satellite-cellular integration, and next-generation satellite communications architectures 

Leadership & Communication Skills 

• Strong technical leadership with ability to influence and coordinate across multiple engineering disciplines 

• Exceptional communication skills for presenting complex technical requirements to diverse stakeholder audiences 

• Proven ability to manage technical programs involving regulatory agencies, engineering teams, and commercial stakeholders 

• Experience building scalable technical processes and product management frameworks 

• Demonstrated success in technical decision-making and conflict resolution across cross-functional teams 

Technology Stack 

• Proficiency with technical documentation systems, requirements management tools, and project management platforms 

• Experience with RF simulation tools, link budget analysis software, and satellite communications modelling systems 

• Knowledge of geographic information systems (GIS) and site assessment tools commonly used in telecommunications infrastructure development  

Physical Requirements 

• Role will be based in India

• Regular travel for site assessments, technical meetings, and stakeholder coordination (~25-30%) 

• Ability to participate in field site evaluations including outdoor assessments at potential gateway locations 
• Ability to work across global time zones and participate in remote review sessions.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. 

We’re looking for an experienced Staff Technical Program Manager (TPM) to partner with Product and Engineering teams to implement, maintain, and optimize complex operational processes, inclusive of clarifying needs and value, securing commitment from teams across the organization, setting timelines, and facilitating ongoing delivery and execution. This role will report to the Senior Manager, Technical Program Management. 

In this role, you will drive execution and alignment across multiple teams, overseeing the delivery of critical features across Auth0. This is a high-impact, hands-on role where you will own delivery execution across programs and ensure predictability, risk mitigation, and outcome alignment at scale.

The ideal candidate thrives in complex technical environments, can orchestrate cross-team work with clarity and agility, and brings strong stakeholder management skills to help teams deliver consistent, high-value outcomes.

Location: Bengaluru, Karnataka, India

Work Mode: Hybrid (2-3 days Onsite per week)

Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."

Key Responsibilities

• Drive large-scale, complex, cross-functional programs from design through delivery.
• Partner with Product and Engineering to define scope, value, and technical requirements, securing commitments across organizations.
• Orchestrate planning, prioritization, and execution, managing the integrated program plan and timelines across disparate functions.
• Proactively identify and resolve risks, dependencies, and impediments, clearly communicating trade-offs and solutions to stakeholders.
• Build and maintain strong relationships, serving as the central point of contact and providing consistent transparency into program goals, progress, and quality.
• Energize cross-functional teams to achieve ambitious objectives and uphold world-class operational excellence and security standards.
• Develop broad technical and domain knowledge to effectively influence strategy and decision-making.

Skills and Experience

Must Have:

• 7 - 10 years of Technical Program Management experience in a software, SaaS, or systems development environment.
• Track record of collaboration in order to manage and successfully deliver large-scale technology programs.
• Excellence in identifying and managing risks across multiple technical projects 
• Expert in leveraging Jira to manage complex project workflows, track deliverables, and report on progress
• Experience collaborating with globally distributed teams
• Ability to clearly communicate and establish credibility with technical and non-technical stakeholders, including executive audiences.
• Ability to influence and work through others within a matrix organization.
• Excellent interpersonal, communication, and collaboration skills, especially in a remote environment.
• Passion for understanding ambiguous, complex problems and driving high-quality, innovative, and robust solutions.
• Experience with agile and other program management methodologies.
• Strong attention to detail and focus on execution in a data-informed environment.
• A passion for enabling teams to adopt, manage, and optimize processes and tooling. 

Preferred Qualifications

• Strong knowledge of Agile Scrum principles and practices. Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
• Ability to analyze and interpret delivery metrics to guide teams toward more predictable and mature execution.
• Delivery of high-priority, customer-facing programs on schedule and with clear stakeholder alignment.
• Improved predictability and reduced risk across the Developer Integrations org.
• Increased visibility into value flow, enabling better planning, prioritization, and team alignment.
• Proactive communication that prevents bottlenecks and ensures timely escalations and decision-making.

 Education and Training

• Preferred degree in Bachelor's or Master's degree in Computer Science, Engineering, or related technical field 
• PMP, PRINCE2 or equivalent
• CSM, PSM or equivalent

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Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you. 

The Data Enablement Team

Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers.  We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation.

Within the Data organization, the Data Enablement team is chartered with creating scalable semantic models that make it safe for anyone to see and understand data. By partnering with product and engineering leaders, this team owns the data lifecycle from strategy to prototyping to implementation, executive dashboard and product level self-service support.

The Senior Data Analyst Opportunity

Reporting to the Manager, Data Enablement - this role will be responsible for unlocking analytics across the company. You will do this through a combination of data lifecycle ownership, data tooling enablement and outreach programs designed to foster the safe usage of scalable data models for reporting and analytic consumption.

You'll serve as a critical data and technical partner that empowers our Sales, TAM, and Customer Success teams with the deep product insights they need to succeed. An average week will find you partnering with these teams to understand their measurement needs, reviewing engineering plans to ensure we capture critical data signals from the Auth0 product and developing data products that drive key success metrics. You will have multiple tools and teams at your disposal to achieve the core outcome of creating product and customer insights that help our partners drive value and long-term customer success.

What you’ll be doing 

• Partner with peers and leaders in Sales, TAM, Customer Success, Product, Engineering and Program Management to develop scalable measurement strategies for our data assets, products and services
• Drive scalable, semantic data models that can support stakeholders both inside of Auth0 and across the enterprise
• Educate and enlighten data stakeholders with newly available objects and models that will unlock product, revenue, sales and business insights
• Build reusable data models that support key concepts of the business (Entitlement, Activation, Utilization, Engagement, etc.)
• Deliver executive dashboards and product insights based on foundational productionalized data models
• Partner with other analysts to create composite measures and insights that span Auth0 and the enterprise
• Ensure that data privacy and governance is a first priority at all stages of the data lifecycle

What you’ll bring to the role

• 5+ years of experience in analytics, data engineering, or analytics engineering, or product management
• 5+ years of hands-on experience with data visualization tools (Tableau, Looker, Streamlit, PowerBI, Sigma, Omni, etc.)
• 5+ years of SQL experience
• Strong understanding of data lifecycle management including instrumentation, governance, modeling and self-service interfaces
• Experience working within a Jira/Agile environment to manage and prioritize technical work.
• Build relationships with partners and stakeholders to understand product data needs, distill business requirements into technical documentation and prioritize work accordingly
• Excellent business acumen and emotional intelligence in ambiguous environments
• BA or higher, preferred; additional relevant work experience in lieu of a degree is acceptable

And extra credit if you have experience in any of the following!    

• Cloud based data warehouse technologies (Snowflake, BigQuery, Databricks, etc.)
• Data engineering (Python, dbt, Kafka, Parquet, DuckDB, etc.)
• Experience with version control systems (e.g., Git) and the Pull Request process.
• Proficiency with advanced data skills/code, such as working with Claude code or other LLM-based data analysis tools.
• Paywall, subscription or authentication based products

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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