WHO YOU ARE:
The ideal candidate will have strong hands-on experience with Windows Server administration, identity and access management, virtualization technologies, and system performance optimization. This role requires a well-rounded engineer who can ensure system reliability, security, and scalability across on-premises and cloud environments.

WHAT YOU'LL DO:

• Install, configure, and maintain Windows Server environments (2012/2016/2019/2022).
• Manage and support Active Directory, DNS, and related services (ADDS/ADDNS).
• Administer and maintain Microsoft Entra ID (Azure AD), including identity and access management.
• Monitor system performance and troubleshoot issues across servers and infrastructure.
• Manage and support virtualization platforms (VMware and/or Hyper-V).
• Perform system patching, upgrades, and security hardening activities.
• Ensure backup, disaster recovery, and business continuity processes are implemented and maintained.
• Collaborate with cross-functional teams to support infrastructure improvements and initiatives.
• Maintain accurate documentation for system configurations, processes, and procedures.

WHAT YOU'LL NEED:

• Experience with AWS cloud services or hybrid cloud environments.
• Knowledge of Microsoft 365 (O365) administration and services.
• Experience with automation tools and scripting (PowerShell or similar).
• Familiarity with modern infrastructure monitoring and performance tuning tools.
• Basic understanding of AI/ML concepts or exposure to related tools.
• 3+ years of experience in Windows Server administration, infrastructure engineering, or a related field.
• Strong hands-on experience with Windows Server (2012/2016/2019/2022).
• Proven experience with Microsoft Entra ID (Azure AD).
• Expertise in Active Directory and DNS (ADDS/ADDNS).
• Experience with virtualization technologies (VMware and/or Hyper-V).
• Solid understanding of system administration, troubleshooting, and performance optimization.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred.
• Relevant Microsoft or virtualization certifications (e.g., Azure Administrator, Windows Server, VMware) are a plus.

Additional Information:
This position may require occasional after-hours support for maintenance, upgrades, or critical incidents. A background check may be required depending on the nature of data access.

#LI-TN1

The Position

OPSWAT is seeking a Solution Engineer to serve as a key technical advisor to our Large & Medium Enterprise accounts sales team. Based in Bangalore or Chennai this role will be instrumental in driving technical success across enterprise customers, aligning customer security challenges with OPSWAT’s differentiated solutions. The position reports to the Sales Leader for India.

You will partner closely with Sales, Channel Partners, and Customers to understand business and technical requirements, and position OPSWAT’s capabilities across file security, data sanitization (CDR), vulnerability detection, and critical infrastructure protection.

As a trusted advisor, you will lead technical engagements from discovery through proof-of-concept to deal closure, while effectively communicating OPSWAT’s vision and value proposition.

What You Will Be Doing

Technical Sales & Deal Execution

• Partner with Sales and Channel teams to drive Large enterprise opportunities and revenue growth
• Lead technical discovery, aligning customer challenges with OPSWAT solutions
• Drive technical win strategy and secure customer buy-in throughout the sales cycle
• Support and execute proof-of-concepts (POCs), demos, and technical validations

Customer Engagement & Advisory

• Build strong relationships with stakeholders from CISO to IT administrators
• Position OPSWAT solutions with a focus on risk reduction, compliance, and operational resilience
• Understand customer environments (IT, security, and increasingly OT) and map relevant use cases

Partner Enablement & Ecosystem Support

• Train and enable resellers and system integrators to effectively position and deploy OPSWAT solutions
• Support joint account planning and partner-led opportunities

Execution Excellence

• Lead and deliver high-quality responses to RFPs/RFIs
• Present at industry conferences, seminars, and customer workshops
• Collaborate with Regional Sales Managers (RSMs) on account planning and strategy
• Provide feedback to Product and Engineering teams based on market and customer insights

What We Need From You

• Bachelor’s degree in a technical discipline or equivalent experience
• 10+ years of experience in cybersecurity or networking pre-sales / solution engineering
• Proven track record supporting new business development and exceeding sales targets
• Strong presentation, demo, and storytelling skills
• Solid understanding of networking fundamentals and security architectures
• Hands-on experience installing and troubleshooting applications in Windows and Linux environments
• Ability to engage confidently across technical and executive audiences
• Self-driven, proactive, and comfortable working in a fast-paced, evolving environment
• High level of integrity and professionalism

Nice to Have

• Experience with file security, device security, network security, or related domains
• Knowledge of sandboxing, malware analysis, and threat detection technologies
• Exposure to OT/ICS security environments
• Experience with cloud platforms (AWS, Azure, GCP)
• Familiarity with APIs and integrations
• Scripting skills (Bash, PowerShell, Python)
• Experience with databases (MySQL, MongoDB)
• Network integration experience (Cisco, Juniper, Aruba, etc.)
• Relevant cybersecurity certifications

The Position 

OPSWAT is seeking a Solution Engineer to serve as a key technical advisor to our Large FSI accounts sales team. Based in Mumbai, this role will be instrumental in driving technical success across enterprise customers, aligning customer security challenges with OPSWAT’s differentiated solutions. The position reports to the Sales Leader for India

You will partner closely with Sales, Channel Partners, and Customers to understand business and technical requirements, and position OPSWAT’s capabilities across file security, data sanitization (CDR), vulnerability detection, and critical infrastructure protection.

As a trusted advisor, you will lead technical engagements from discovery through proof-of-concept to deal closure, while effectively communicating OPSWAT’s vision and value proposition.

What You Will Be Doing

Technical Sales & Deal Execution

• Partner with Sales and Channel teams to drive Large enterprise opportunities and revenue growth
• Lead technical discovery, aligning customer challenges with OPSWAT solutions
• Drive technical win strategy and secure customer buy-in throughout the sales cycle
• Support and execute proof-of-concepts (POCs), demos, and technical validations

Customer Engagement & Advisory

• Build strong relationships with stakeholders from CISO to IT administrators
• Position OPSWAT solutions with a focus on risk reduction, compliance, and operational resilience
• Understand customer environments (IT, security, and increasingly OT) and map relevant use cases

Partner Enablement & Ecosystem Support

• Train and enable resellers and system integrators to effectively position and deploy OPSWAT solutions
• Support joint account planning and partner-led opportunities

Execution Excellence

• Lead and deliver high-quality responses to RFPs/RFIs
• Present at industry conferences, seminars, and customer workshops
• Collaborate with Regional Sales Managers (RSMs) on account planning and strategy
• Provide feedback to Product and Engineering teams based on market and customer insights

What We Need From You

• Bachelor’s degree in a technical discipline or equivalent experience
• 10+ years of experience in cybersecurity or networking pre-sales / solution engineering
• Proven track record supporting new business development and exceeding sales targets
• Strong presentation, demo, and storytelling skills
• Solid understanding of networking fundamentals and security architectures
• Hands-on experience installing and troubleshooting applications in Windows and Linux environments
• Ability to engage confidently across technical and executive audiences
• Self-driven, proactive, and comfortable working in a fast-paced, evolving environment
• High level of integrity and professionalism

Nice to Have

• Experience with file security, device security, network security, or related domains
• Knowledge of sandboxing, malware analysis, and threat detection technologies
• Exposure to OT/ICS security environments
• Experience with cloud platforms (AWS, Azure, GCP)
• Familiarity with APIs and integrations
• Scripting skills (Bash, PowerShell, Python)
• Experience with databases (MySQL, MongoDB)
• Network integration experience (Cisco, Juniper, Aruba, etc.)
• Relevant cybersecurity certifications
  

Smartsheet is looking for a highly technical leader to head our India-based Service Desk and IT Automation operations. This is a working manager role that requires both hands-on technical execution and team leadership. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, and deep systems integration.

This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers.

You Will

IT Automation & Architecture

• Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently
• Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement
• Mentor team on automation best practices and review technical designs before deployment

Team Leadership & Execution

• Manage India-based Service Desk team with daily coordination with US managers
• Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Lead new employee onboarding sessions

Hands-On Technical Contribution

• Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues
• Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management
• Create and maintain knowledge base articles and process documentation

Security & People Development

• Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks
• Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent

You Have

Experience

• 8+ years in IT engineering or Service Desk operations, including automation engineering experience
• 4+ years managing or leading technical support teams in matrixed or distributed organizations
• Proven track record delivering cross-functional projects with technical ambiguity

Technical Skills

• Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows
• Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations
• Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf
• Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks

Work Style

• Excellent English communication skills; self-motivated with strong follow-through
• Comfortable balancing hands-on technical work with management in a US-directed, India-based structure
• Flexible to accommodate daily cross-timezone coordination (India ↔ US)
• Degree in Computer Science, Engineering, or equivalent practical experience
  
  

Working Relationship Model:

Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers

Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.

Smartsheet is looking for an experienced IT Automation Engineer to drive automation initiatives, streamline operations, and influence infrastructure decisions. With thousands of employees and complex enterprise systems there is lots of opportunity to make a meaningful impact and reduce manual effort through intelligent automation within Smartsheet. You are curious, have strong scripting and systems integration skills and the ability to communicate technical solutions effectively. You will work primarily with IT and Security teams and will be a part of Smartsheet's IT Operations team.

You Will:

• Identify repetitive Tier 1 tasks and leverage scripting and workflow tools to fully automate them, streamlining operations and driving key performance metrics such as ticket resolution time and automation coverage.
• Develop and deploy Freshservice orchestrations integrated with core systems like AD, M365, and Jamf using APIs.
• Write and maintain robust PowerShell and Python scripts for endpoint management and service maintenance tasks.
• Track the success rates of deployed automations, document new workflows, and continuously optimize processes for efficiency.

You Have:

• 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
• Strong grasp of ITSM processes and experience working with APIs for integration.
• Proven automation portfolio using tools like Freshservice Workflow Automator, Power Automate, or RPA platforms.
• Experience with tools like PowerShell, Python, Intune, and Active Directory.
• Analytical mindset, strong problem-solving skills, and discipline in technical documentation.

Key Responsibilities:

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR, FedRAMP)

• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization

• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance

• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance

• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

* This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

Requirements:

• 3+ years of working in cloud environment (experience with GCP is highly preferred)

• 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI

• Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy

• Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management

• Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)

• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or other relevant technical field

• Knowledge of Kubernetes best practices

• Experience with Microsoft Active Directory Federation Services (ADFS)

• Experience with Okta integration

• Result orientated, self-starter

• AWS certified

• GCP certified

Sr. Systems Administrator

The Systems Administrator would report to the Manager of Systems Engineering performing functions related to the day-to-day operations of the infrastructure supporting the business including data center operations, hardware, operating systems, user administration, virtualization, and backups and recovery of the environment. This person would work closely with team members around the globe to provide 24x7 support including occasional on-call responsibilities. Sr. Systems Administrator must be able to work well with others, taking direction from team leads to complete his/her own projects, while acquiring information from the team as needed. This person would work to maintain the current environment and meet the needs of users on a day to day basis. The Sr. Systems Administrator will be able to solve problems injecting his/her own experience, assisting less experience team members to complete tasks and developing documentation for standard operating procedures.

Tasks Include:

• Helping to integrate hardware, software, network, process and as required
• Maintaining established Linux/Windows environment working tickets as required
• User and group management in LDAP and Windows AD
• Performing system builds and decommissions as required
• Patching of OS, firmware, BIOS of systems
• Maintenance of existing infrastructure services (DNS, LDAP, NTP, Monitoring, environment)
• Assisting in effort to integrate hardware, software, network, process and procedure from various business units
• Executing a plan for data center consolidation including system builds/tear downs, migration to different data center

Profile includes:

• Good Communication Skills
• Able to take direction
• Attention to detail

Required:

• 4+ years Linux, Unix (Solaris, AIX, Other) administration
• 1-2 years VMWare or other virtualization experience
• 1-2 Years shell scripting (bash, bsh, ksh, sed, awk), Perl, Ruby or Python or PowerShell
• 3+ years Windows and Domain Administration (2003-2012 R2)
• 3+ years TCP/IP
• 3+ years Hardware management (HP/Dell/Cisco UCS)
• 4+ years MS-Office (Word/Excel/Outlook/Lync or Skype For Business)
• Ability to lift 50lbs
• Ability to climb ladders as required

Desired:

• 1-2 years Citrix administration
• 1-2 years F5 load balancer administration
• 1-2 years backup administration (Netbackup, Networker, Bacula)

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Title: ITS Engineer (Application Packaging)

Location: Andheri (East), Mumbai

Reports to: Service Director

ABOUT US 

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. 

OUR VALUES 

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. 

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. 

Innovation: we bring together the right technologies and services to design solutions that work. 

Passion: we are passionate about – and dedicated to – public services and improving people’s lives. 

THE ROLE:

We are hiring a High-Agency Engineer to transform legacy endpoint management into a high-velocity, AI-augmented operation. Joining our Center of Excellence (CoE), you won't just maintain system, you will leverage GenAI and PowerShell to automate the intersection of Application Packaging, Cloud Deployment (Intune/SCCM), and Vulnerability Management.

ABOUT YOU:

Must-Have's

• 4+ years of hands-on experience with SCCM, Microsoft Intune, InstallShield, and ORCA for application packaging and deployment.
• Strong experience with VBScript and advanced PowerShell scripting, along with a solid understanding of Windows Registry and File System internals.
• 3+ years of experience in vulnerability management, including patch lifecycle management using tools such as WSUS, Active Directory, and endpoint security solutions.
• Demonstrated ability to manage application packaging, deployment, and remediation processes in enterprise environments.
• A strong AI-first mindset, with experience leveraging Generative AI tools to improve efficiency in triage, packaging, testing, deployment, and operational tasks.
• Hands-on experience using GenAI or automation tools to streamline application packaging, testing, deployment, and vulnerability remediation workflows.

Desired Skills

• Microsoft or vendor certifications (Intune, SCCM, Windows, Azure, ITIL).
• Experience supporting UK/regulated clients.

Who You Are 

• Behaviours & Mindset: We will hire, assess, and manage you on behaviours as much as technical skills.
• High Agency: You solve problems before they’re reported.
• Ownership: You deliver end-to-end outcomes, not just closed tickets.
• Outcome-Driven: You obsess over metrics like Patch Hygiene and Zero-Rework.
• Communicator: You can explain complex technical risks to UK-based stakeholders with ease. Clear, structured, empathetic updates across tech and business audiences.
• Collaboration – Support others, adapt under pressure, maintain team morale.

PROCESS 

Simply submit your CV. We have a rigorous, but streamlined recruitment process, which respects the time of candidates and portfolio companies alike. Please note that our roles are primarily office based, with modern and well-connected office locations in Andheri East. 

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. 

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. 

Agilisys is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds. 

#LI-PS1

About the role:

We are looking for a highly skilled Senior Systems Administrator with deep expertise in collaboration and productivity platforms. This role is all about technical depth and ownership — architecting reliable systems, solving the toughest problems, digging into logs, writing automation, and owning the stability and performance of Slack, Google Workspace, Zoom, Jira, and Office 365. You'll serve as a senior technical authority and escalation point, a trusted partner who thrives on solving what others can't, and an engineer who designs smarter, scalable ways to keep systems running seamlessly to drive employee productivity across the organization.

What You'll do: 

• Serve as the final escalation point for complex incidents/requests across Slack, GSuite (Google Workspace), Zoom, ProofPoint, Jira, and Office 365.
• Lead deep technical troubleshooting at the application, integration, and infrastructure layers — including API calls, logs, and network dependencies.
• Configure, optimize, and maintain these platforms for performance, security, and scalability.
• Write and maintain automation scripts (PowerShell, Python, or similar) for repetitive tasks, reporting, and integrations.
• Diagnose and resolve authentication/SSO/MFA issues (Mainly Okta, some Microsoft AD).
• Analyze system and application logs to pinpoint root causes and prevent recurrence.
• Build and maintain integrations between enterprise tools (e.g., Slack bots, Jira workflows, Zoom add-ons, Office 365 connectors), ensuring reliability and security.
• Drive and/or otherwise assist with SaaS application deployments, upgrades, and migrations.
• Manage vendor relationships, driving accountability on critical issues and providing feedback to influence product roadmaps where appropriate.
• Document troubleshooting processes, scripts, and technical solutions for knowledge sharing.

What you bring:

• 8+ years of progressive experience in systems engineering, SaaS administration, or platform engineering, with a demonstrated track record of senior-level technical ownership.

Expert-level experience with Slack admin console, GSuite (Google Workspace), Zoom admin portal, Jira administration, ProofPoint, and Office 365 tenant management.Strong expertise in identity and access management, including SSO integrations, MFA, and directory services (Okta).Advanced scripting and automation skills in PowerShell, Python, or comparable languages, with experience building reusable tools and integrations.Proven ability to debug APIs and integrations between enterprise SaaS platforms.Fluency with log analysis platforms, monitoring dashboards, and observability tooling.Strong analytical and troubleshooting mindset — proven track record of resolving “unsolvable” issues.
Very strong ‘can-do’ attitude with a strong desire to partner with the Engineering and Security teams that we work with every day. 

Nice to have:

• Experience in a SaaS, startup, or high-growth tech environment.
• Familiarity with device management platforms (Intune, Jamf).
• Knowledge of security/compliance frameworks (SOC2, ISO27001, HIPAA).
• Experience with automation and/or AI platforms.

#LI-SG2

#LI-Hybrid

Why we're hiring:

To help us scale and deliver solutions across our Data Mesh platform, we are looking for a DevOps engineer who can be responsible for the deployment of our data solutions using Azure DevOps. Automation is at the core of our solutions, which spans our development, testing and production infrastructures. A focus on balancing agility, low maintenance and security is critical.  

The ideal candidate will have a solid background in DevOps engineering for a large company and be highly experienced with Azure DevOps Pipelines to deploy both IaC and solutions. You’ll be working closely with our Software & Data Engineering teams - from the first lines of code being committed to it being deployed into production.  

The DevOps engineer will also help design & plan projects and be involved in project execution decisions.  

What you'll be doing:

• Build CI/CD process to increase release efficiency and reduce occurrence of errors. 

• Develop software to integrate with internal backend systems  

• Perform root cause analysis of deployment errors and provide future mitigation of those errors  

• Communicate to both technical and non-technical stakeholders  

• Cloud deployment and management 

• CI/CD management and deployment 

• Performance assessment, monitoring and recommending performance enhancements 

• Infrastructure management using IaC 

• Continuous testing at different stages of the development lifecycle 

• Helping to implement a DevOps culture 

What you'll need:

• At least 3 years’ experience as an Azure DevOps engineer 

• Azure infrastructure configuration and management with at least AZ-900 certification  

• Experience of designing and implementing CI/CD pipelines in Azure DevOps for web services and data products 

• Scripting in Python, Bash and Powershell 

• Experience with tools including Docker, Kubernetes 

• Experience Azure Data Services - Data Factory, Synapse, Azure Databricks 

• Experience using ARM and Terraform (Experience using Bicep an advantage)  

• Experience Azure DevOps to deploy Azure Cloud Scale Analytics (Not essential) 

• Problem-solving attitude  

• Collaborative team spirit   

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

• Workday Master Integration: Leverage our existing Workday-Okta integration to build advanced downstream automation for granular lifecycle events (conversions, international transfers, and rapid offboarding).
• Expert Workflow Design: Architect and maintain mission-critical Okta Workflows to automate Slack channel provisioning, Google Workspace delegation, and Jira project access.
• AI & Bot Innovation: Design and deploy AI-powered bots (Slack/Jira integrations) that allow for natural language access requests and automated troubleshooting of identity issues.

• Unified Endpoint Management: Integrate Microsoft Intune (Windows/Android) and Jamf (macOS/iOS) with Okta to enforce Device Trust and Passwordless authentication.
• Session Security: Implement and manage Okta Universal Logout and session revocation strategies to ensure immediate access termination across all SaaS apps during security incidents.
• Conditional Access: Design policies that ensure only managed, compliant devices can access sensitive corporate data.

• Advanced Logging: Use Okta Expression Language and advanced System Log queries to proactively identify authentication failures or security anomalies.
• Log Analysis: Utilize API-based log streaming to create dashboards that monitor integration health and user adoption metrics.

• The Okta Veteran: 6+ years of dedicated experience with Okta and Okta Workflows. You should be comfortable with advanced workflow logic (API Connectors, Custom Functions, and Error Handling).
• The Device Specialist: Deep hands-on experience with MDM solutions (Intune and Jamf) and how they exchange signals with Identity Providers (IdP).
• The Workflow Automation Power User: Expert at leveraging Workday RaaS (Reports-as-a-Service) and Business Process (BP) events as triggers for complex Okta Workflows. You can parse nested JSON payloads from Workday to drive sophisticated logic for role changes, legal entity transfers, and high-risk terminations with zero manual intervention.
• The Troubleshooter: Expertise in running complex Okta queries and interpreting Syslog data to solve "needle in a haystack" integration issues.
• The Modern Scripter: Proficiency in Python, PowerShell, or JavaScript to fill the gaps where out-of-the-box connectors end.
• The Innovator: A portfolio or history of building automation, bots, or custom tools that improved the employee experience.

#LI-SG2

#LI-Hybrid

Location Details: India, Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Join our Team

At GoDaddy, we’re passionate about building software and infrastructure that solves problems. We count on our site reliability engineers (SREs) to empower our users to pursue their missions with a rich feature set, high availability, and stellar performance level. Our Database services SRE team is responsible for design, build, and maintain the Microsoft SQL Server databases that power GoDaddy.com and the company! We are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross- functional team to develop real-world solutions and positive user experiences at every interaction.

What you'll get to do...

• Design, implement, and support highly available and resilient Microsoft SQL Server environments using technologies such as Always On Availability Groups, WSFC, replication, mirroring, and log shipping, including at large scale (20TB+ OLTP systems)
• Partner closely with software engineering and cross‑functional teams to design secure, scalable, and future‑ready database architectures aligned with long‑term business needs
• Establish, document, and maintain security standards, operational best practices, and performance optimisation strategies for MSSQL workloads, including troubleshooting using tools such as Extended Events
• Lead database deployments, upgrades, capacity planning, backup and recovery, and complex troubleshooting efforts, ensuring SLAs are consistently met across environments
• Build, automate, and optimise database infrastructure and operations using scripting, automation, and emerging technologies (including AI‑enabled agents), covering server builds, storage configuration, and SAN integrations
• Contribute as a reliable team member by managing work through Agile/Kanban tools (e.g., Jira), collaborating with vendors, and participating in a shared 24×7 on‑call rotation to support business‑critical systems

Your experience should include...

• 4+ years of hands‑on experience administering MS SQL Server (2014–2025), including working in fast‑paced, mission‑critical environments
• 2+ years of experience with high‑availability and resiliency technologies such as Always On Availability Groups, Windows Server Failover Clustering (WSFC), and MSSQL Transactional Replication
• Strong technical foundation in T‑SQL, PowerShell scripting, Windows Operating Systems, and RAID, with the ability to automate and optimise database operations
• Demonstrated ability to take ownership of issues end‑to‑end, lead troubleshooting efforts, and consistently drive work to closure under pressure
• Experience working both independently and as part of a collaborative team, with clear, effective communication and adaptability to change
• 1+ year of experience using tools such as Jira, Confluence, or Kanban boards for tracking work, priorities, and delivery

You might also have...

• Experience with version control systems such as GitHub
• Exposure to or hands‑on experience with AI‑enabled tools or automation
• Familiarity with Storage Area Networks (SANs)
• Experience with VB.NET or additional scripting/programming languages

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

THE ROLE

As an IT Endpoint Specialist, you will be the technical guardian of Everpure’s end-user ecosystem being part of the bigger Digital Workplace and Identity team, ensuring a high-performance and secure experience for approximately 7,000 endpoints globally. You will join a mission-critical IT team tasked with managing a diverse fleet of Mac, Windows, and Linux systems, as well as Amazon Workspace VDIs. Reporting to the IT Endpoint Manager, you will quickly become a subject matter expert, moving beyond basic support to architect build scripts, automate mass rollouts, and collaborate with SecOps to define the future of our endpoint security and compliance, using Agile framework for capabilities delivery and ITIL for continuous improvement and support.

WHAT YOU’LL DO

• Orchestrate Global Fleet Management: Oversee the lifecycle, monthly patching cadence, and major OS rollouts for ~7k endpoints across Mac, Windows, and Linux platforms to ensure 100% compliance and stability.
• Automate at Scale: Design and maintain advanced build scripts and automation workflows using PowerShell, Shell, and Python to streamline zero-touch deployments and mass application distributions.
• Manage Virtual & Mobile Ecosystems: Direct the administration of Amazon Workspace VDIs and global BYOD initiatives, leveraging VMware Workspace ONE, JAMF Pro, Google Workspace to ensure seamless access and security.
• Fortify Endpoint Security: Partner with SecOps to implement endpoint security controls, manage digital certificates, and integrate Splunk with WS1/JAMF for advanced auditing and real-time risk reporting.
• Enable Global Support Teams: Create comprehensive architectural documentation and SOPs, conducting specialized training for globally distributed support teams to elevate the standard of technical troubleshooting.

WHAT YOU BRING

• Deep Tooling Expertise: 6+ years of advanced administration in VMware Workspace ONE (WS1) and JAMF Pro, with a specialized focus on Mac OS and Windows (10/11) features , AWS Workspace updates as well as  Linux Ubuntu workstation management.
• Automation Mastery: Expert proficiency in utilizing PowerShell, Shell scripting, or Python to automate manual processes and execute complex, zero-touch deployment workflows.
• VDI & Security Acumen: Proven experience managing Amazon Workspace VDI environments and integrating endpoint tools with Splunk for custom reporting and compliance auditing.
• Strategic Communication: Ability to document complex architectures, lead cross-functional initiatives, and collaborate with US and EMEA-based global teams outside of local business hours.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
  
  

#LI-ONSITE

Job purpose:

As a Senior Product Acceleration Specialist, you will play a critical role in driving Okta's success through the deployment and implementation of new products. You will serve as a trusted advisor to our Product and Go-To-Market (GTM) Field teams and customers, empowering them to unlock the full potential of our solutions.

We are looking for an experienced, enthusiastic, and hands-on technical leader who has deep experience in the Okta platform and the broader Identity industry. You will be instrumental in driving the design, development, and optimization of our products to deliver unparalleled customer experiences. You will work closely with cross-functional teams, including Product Management, Customer Success, and GTM, to identify areas for improvement and propose innovative solutions that exceed customer expectations. You will have a unique focus on supporting the design, building, and operation of a lab environment to demonstrate integration patterns and strategic use cases, and to create powerful demonstrations that drive our roadmap.

Duties and responsibilities:

• Collaborate closely with Okta stakeholders, including internal teams, customers, and external partners, to gather requirements, analyze needs, and document solutions.
• Provide clear and concise technical communication to stakeholders at various levels, including functional and technical requirements.
• Serve as a deep technical expert on Identity and Access Management, providing actionable recommendations to Product Management teams on integration concepts, feature gaps, and market opportunities.
• Design, build, and maintain the cutting-edge lab environment that powers all testing, solution validation, and high-impact product demonstrations.
• Deliver hands-on training and mentoring to customers and Okta Field teams on product features and functionality.
• Act as a bridge between customer needs and Product Management to inform product development and roadmap priorities.
• Lead cross-functional collaboration with internal teams such as Product Management, Engineering, Presales, Sales, Professional Services (PS), Enablement, and others to address complex issues and drive solutions.
• Engage with senior management and other stakeholders within Okta to drive strategic initiatives and partnerships.
• Conduct hands-on technical implementation, troubleshooting, and testing of products to ensure high-quality delivery.
• Manage multiple concurrent release programs simultaneously, prioritizing tasks and resources effectively.
• Support a global, distributed team across multiple time zones by providing flexible working arrangements and regular communication.
• Mentor and guide less experienced team members, sharing expertise and best practices to drive knowledge sharing and growth within the team.
• Advocate for product adoption and usage through thought leadership content creation (e.g. blogs, videos, articles) and community engagement (e.g. forums).

Qualifications:
Highly motivated, experienced, and self-driven professional with a strong background in cyber security and identity and access management, looking for a technical role with a focus on delivering new product innovations to external customers.

Technical Skills

• Strong background in identity and access management with expertise in various Okta product offerings
• Proven experience in cyber security, including Privileged Access Management (PAM), Identity Governance and Administration (IGA), Identity Threat Detection and Response (ITDR), and Security Posture Management (SPM)
• Experience with cyber security frameworks and standards (e.g., NIST, PCI-DSS)
• Knowledge of enterprise web technologies, cloud architectures, and complex IT landscapes
• Expert-level experience with Microsoft Active Directory, including Certificate Services (AD CS) and Federated Services (ADFS).
• Strong understanding of identity federation and user management protocols; SAML 2.0, WS-Federation, OAuth, OpenID Connect, SCIM
• Expertise in implementing robust access control models using RBAC, ABAC, IBAC, GBAC, and SOD
• Proficiency in governance frameworks such as HIPAA, PCI-DSS, or GDPR
• Experience installing, configuring, and managing server and desktop operating systems (Windows, Linux, macOS).
• Proven ability to automate infrastructure using scripting (e.g., PowerShell, Python) or IaC tools (e.g., Terraform).
• Experience with modern Endpoint Management systems (e.g., Microsoft Intune, Jamf, VMware Workspace One).
• Strong foundation in networking (on-prem and cloud) and experience managing virtualized environments

Communication Skills

• Proven ability to effectively communicate with diverse stakeholders, including internal teams and external customers at all levels of an organization.
• Skilled at presenting complex technical information in a clear and accessible manner that meets the needs of both technical and non-technical audiences.
• Adept at crafting engaging presentations that convey key insights and solutions, while also being mindful of tone and audience sensitivity.
• Possesses strong active listening skills, allowing for a deep understanding of customer business goals, objectives, and priorities.
• Strong interpersonal skills with sales team experience
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.

Professional Experience

• 8+ years of technical experience delivering identity solutions to external customers (e.g., Professional Services/Sales Engineering/Support)
• 2+ years of software Sales or Pre-sales experience: selling identity solutions to large enterprise customers, developing and executing sales strategies to drive revenue growth, building strong relationships with key decision-makers
• Relevant cybersecurity certifications, such as CompTIA Security+, CISSP, or CEH, are required for this role
• A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline is required. 
• Strong background in identity and access management, with expertise in various Okta product offerings
• Experience in Process Improvement, Decision-making, Managing Processes, Multi-tasking, Planning, Analyzing Information, and Developing Standards

#LI-Hybrid
P18170

The Global Presales team

The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.

Identity Senior Solution Specialist - Identity Governance

As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta Identity Governance(OIG) solutions. You will report to the Manager in the OFCTO organization. 

What you’ll be doing 

1. Strategic Customer Engagement:
• Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
• Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
• Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes.
• Develop customer-centric points of view that translate Okta’s solutions to customer problems.
• Lead technical discovery sessions with security and infrastructure leaders to uncover challenges related to endpoint security, passwordless adoption, and identity threat vectors.
• Deliver compelling, customized demonstrations and architectural sessions focused on Okta Identity Governance 
• Design and execute outcome-focused Proof of Concepts (POCs) that prove Okta’s governance solutions integrate across SaaS, on-premises and disconnected applications
• Maintain a broad and deep technical understanding of the Okta identity product lines and the underlying technologies and protocols
• Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders

Asset Delivery:

• Create and maintain reusable and purpose built demonstration system to be leveraged by all of presales
• Create and maintain diagrams and documentation to support patterns and strategies
• Build templates for proofs of concept and other unique customer engagement demands
• Create and maintain A.I. based delivery and enablement functionality
1. Technical Leadership:
• Provide strategic and technical guidance to Solutions Engineering teams across the Okta and identity platforms.
• Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
• Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.
2. Field Enablement and Collaboration:
• Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
• Partner with sales leadership to identify and address critical business opportunities and challenges.
• Drive cross-functional collaboration to ensure seamless execution of global initiatives.
• Innovate in tools and techniques to drive excellence and momentum
• Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.
3. Market Influence:
• Represent Okta as a thought leader in the identity and security space.
• Influence industry standards and participate in relevant technical advisory boards.
4. Innovation and Strategy:
• Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
• Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact.

Position Requirements:

Identity & Directory Services Mastery

• Deep Infrastructure Knowledge: Expert-level understanding of Active Directory (AD) and Azure AD (Entra ID) or similar, including Group Policy Objects (GPOs), Kerberos, and OIDC/SAML protocols.
• Multi-IdP Ecosystems: Proficiency in managing and securing diverse Identity Providers (IdPs) like Okta, Ping Identity, and Google Workspace.
• Hybrid Identity: Experience managing the complexities of identity synchronization between on-premises environments and the cloud.

Identity Governance & Security Mastery

• Governance, Risk and Compliance Expertise: Deep, hands-on experience with deploying/selling governance solutions not limited to Sailpoint, Saviynt, Oracle Governance, Lumos etc
• Low-code/no-code automation tools: Hands-on experience of using low-code/no-code tools like Zapier or Workato.
• Architecture viability: Ability to translate complex requirements around Joiner-Mover-Leaver flows that account for software rationalization and automation tasks

• Strong communication and presentation skills, with experience contributing to technical events.
• Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
• This is a remote position.

And extra credit if you have experience in any of the following! 

• Hands-on experience with Okta's Identity Governance
• Experience with other IGA vendors like Sailpoint/Saviynt/Oracle Governance
• Certified Identity Professional (CIDPRO), CISSP, CCSP, or CISM.
• Scripting or automation skills (e.g., Python, PowerShell) for security integrations.
• Vibe coding skills with Claude/Vercel.

#P25003_3414281

#LI-Hybrid

The Global Presales team

The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.

Identity Senior Solution Specialist -Endpoint & Identity Security

As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta identity and access management solutions. You will report to the Manager in the OFCTO organization. 

What you’ll be doing 

1. Strategic Customer Engagement:
• Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
• Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
• Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes.
• Develop customer-centric points of view that translate Okta’s solutions to customer problems.
• Lead technical discovery sessions with security and infrastructure leaders to uncover challenges related to endpoint security, passwordless adoption, and identity threat vectors.
• Deliver compelling, customized demonstrations and architectural sessions focused on Okta Device Access (including Okta FastPass, Desktop MFA) and our Identity Threat Protection capabilities.
• Design and execute outcome-focused Proof of Concepts (POCs) that prove Okta’s value in preventing account takeovers and securing access from any device.
• Maintain a broad and deep technical understanding of the Okta identity product lines and the underlying technologies and protocols
• Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders

Asset Delivery:

• Create and maintain reusable and purpose built demonstration system to be leveraged by all of presales
• Create and maintain diagrams and documentation to support patterns and strategies
• Build templates for proofs of concept and other unique customer engagement demands
• Create and maintain A.I. based delivery and enablement functionality
1. Technical Leadership:
• Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms.
• Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
• Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.
2. Field Enablement and Collaboration:
• Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
• Partner with sales leadership to identify and address critical business opportunities and challenges.
• Drive cross-functional collaboration to ensure seamless execution of global initiatives.
• Innovate in tools and techniques to drive excellence and momentum
• Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.
3. Market Influence:
• Represent Okta as a thought leader in the identity and security space.
• Influence industry standards and participate in relevant technical advisory boards.
4. Innovation and Strategy:
• Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
• Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact.

Position Requirements:

Identity & Directory Services Mastery

• Deep Infrastructure Knowledge: Expert-level understanding of Active Directory (AD) and Azure AD (Entra ID) or similar, including Group Policy Objects (GPOs), Kerberos, and OIDC/SAML protocols.
• Multi-IdP Ecosystems: Proficiency in managing and securing diverse Identity Providers (IdPs) like Okta, Ping Identity, and Google Workspace.
• Hybrid Identity: Experience managing the complexities of identity synchronization between on-premises environments and the cloud.

Device Identity & Access Management Mastery

• Passwordless Expertise: Deep, hands-on knowledge of FIDO2/WebAuthn, Passkeys, and implementing passwordless authentication strategies using solutions like Okta FastPass.
• Endpoint & Device Context: Strong understanding of Desktop MFA, device registration, and leveraging device posture signals from MDM/UEM (e.g., Jamf, Intune, Workspace ONE) and EDR (e.g., CrowdStrike) platforms to enforce risk-based access policies.
• PKI & Certificate Management: Familiarity with certificate-based authentication and its role in establishing device trust.
• Identity Threat Detection & Response (ITDR)
• Threat Landscape Knowledge: A thorough understanding of modern identity attack vectors, including phishing, token theft, MFA bypass techniques, and lateral movement.
• Behavioral Analysis: Experience with User and Entity Behavior Analytics (UEBA) and the ability to interpret threat signals to detect and respond to suspicious activity.
• Security Ecosystem Integration: Proficiency in designing solutions that integrate identity platforms with SIEM (e.g., Splunk, Sentinel) and SOAR tools for automated threat response.

• Strong communication and presentation skills, with experience contributing to technical events.
• Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
• This is a remote position.

And extra credit if you have experience in any of the following! 

• Hands-on experience with Okta's Threat Protection suite (e.g., suspicious activity reporting, risk-based authentication).
• Experience with other ITDR vendors or device access solutions.
• Certified Identity Professional (CIDPRO), CISSP, CCSP, or CISM.
• Scripting or automation skills (e.g., Python, PowerShell) for security integrations.

#LI-Hybrid

#P25004_3414284

Senior Database Solution Architect - MS SQL  (US/EST timezone)

Job Overview

As a Senior Database Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long term impact with their technical knowledge and position of influence with prospects and customers.

Key Responsibilities

• Serve as a subject matter expert on Rubrik’s data protection and data security solutions, focussed on database workloads deployed either on-prem or in the cloud.
• Act as a trusted advisor on assigned opportunities, aligning Rubrik’s technology and roadmap with customer business objectives.
• Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences.
• Support customers based in North America; must be comfortable working in the US Eastern Time Zone (ET)
• Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs.
• Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes.
• Proactively identify technical challenges and architect creative solutions to overcome sales barriers.
• Translate complex customer requirements into clear, actionable technical strategies.
• Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik’s solutions.
• Evangelize Rubrik’s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs.
• Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands.
• Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders.

Qualifications

• 10+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud.
• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience.
• Core expertise: Deep technical proficiency in the following areas:
• MS SQL Server: Architecting and managing large scale high-availability and disaster recovery (HADR) solutions. Including extensive experience with Always On Availability Groups (AG), Failover Cluster Instances (FCI), and log shipping.
• Cloud DBs: Design and management of Azure SQL, Azure SQL MI or Amazon RDS/Aurora or GCP CloudSQL
• Secondary Competencies: Proficiency or working knowledge of
• NoSQL/Distributed: MongoDB, Apache Cassandra.
• Relational DBs: Oracle, IBM DB2, Informix, PostgreSQL.
• Containerized DBs
• Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript.
• Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions.
• Experience conducting benchmarks and performance testing on enterprise systems (preferred).
• Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators.
• Strong cross-functional collaboration skills with sales, engineering, and product management.
• Exceptional communication skills, including compelling presentations and clear, concise writing.
• Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software.
• Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy.
• Flexible and willing to travel (approximately up to 20%) for client meetings and site visits.
• Work location: Bengaluru, India

Senior Database Solution Architect - Oracle (US/EST timezone)

Job Overview

As a Senior Database Solutions Architect, you will serve as a pre-sales specialist, supporting the broader sales organization with deep technical knowledge across database workloads. This means working with customers and prospects to educate them on how Rubrik protects and manages data. Additionally, the Solution Architect will have an active role in providing real world feedback to product teams to enhance the product, testing new features before they are released, and championing new features within the sales team. The Solutions Architect provides both immediate and long term impact with their technical knowledge and position of influence with prospects and customers.

Key Responsibilities

• Serve as a subject matter expert on Rubrik’s data protection and data security solutions, focussed on database workloads deployed either on-prem or in the cloud.
• Act as a trusted advisor on assigned opportunities, aligning Rubrik’s technology and roadmap with customer business objectives.
• Lead impactful product demonstrations, technical workshops, and solution presentations tailored for technical and executive-level audiences.
• Support customers based in North America; must be comfortable working in the US Eastern Time Zone (ET)
• Contribute to high-quality proposals, white papers, and responses to RFPs/RFIs.
• Collaborate with presales teams to design, execute, and troubleshoot proof-of-concepts (POCs), ensuring successful outcomes.
• Proactively identify technical challenges and architect creative solutions to overcome sales barriers.
• Translate complex customer requirements into clear, actionable technical strategies.
• Stay abreast of industry trends in data protection, security, database and cloud technologies, effectively positioning Rubrik’s solutions.
• Evangelize Rubrik’s offerings and clearly communicate strategic direction and product roadmap aligned with customer needs.
• Work closely with Product Management and Engineering to influence feature development based on customer feedback and market demands.
• Provide competitive intelligence and actionable insights from customer engagements to internal stakeholders.

Qualifications

• 10+ years of successful experience in customer-facing technical sales or consulting roles focused on enterprise database technologies and cloud.
• Bachelor’s Degree in Computer Science, Engineering, or equivalent experience.
• Core expertise: Deep technical proficiency in at least two of the following areas:
• Oracle Stack: Oracle RAC with ASM, Pluggable databases, Data Guard, Golden Gate, Exadata and ExaCC/CS
• Cloud DB Architectures: Design and management of IaaS/PaaS databases within major cloud ecosystems (OCI, AWS, Azure, or GCP).
• Secondary Competencies: Proficiency or working knowledge of
• NoSQL/Distributed: MongoDB, Apache Cassandra.
• Relational DBs: SQL Server, IBM DB2, Informix, PostgreSQL.
• Proficiency in scripting languages such as Python, PowerShell, Go, or JavaScript.
• Excellent problem-solving capabilities, able to troubleshoot complex technical issues and deliver scalable solutions.
• Experience conducting benchmarks and performance testing on enterprise systems (preferred).
• Demonstrated sales acumen, capable of articulating technical value to C-level executives and technical audiences including database administrators.
• Strong cross-functional collaboration skills with sales, engineering, and product management.
• Exceptional communication skills, including compelling presentations and clear, concise writing.
• Proven experience with data center hardware/software, cloud platforms, data security solutions, IaaS, PaaS, or hypervisor software.
• Self-motivated and results-driven, comfortable working remotely with a high degree of autonomy.
• Flexible and willing to travel (approximately up to 20%) for client meetings and site visits.
• Work location: Bengaluru, India

About The Team: 

Come join our growing Corporate IT team to architect and scale the technology foundation that powers Dynamic Work for our employees. As a Corporate IT Architect, you will focus on designing and evolving a secure, automated, and scalable internal IT ecosystem that delivers world-class technology experiences across our workforce and workspaces.

This role centers on building resilient systems and operational maturity across Service Desk, Endpoint Engineering, Collaboration Platforms, and AV environments. You will drive proactive architectural improvements, eliminate inefficiencies, and implement automation-first strategies — all while maintaining a strong commitment to security, governance, and employee experience.

As part of a globally distributed IT organization, you will partner closely with Security, Engineering, HR, and Finance to design standards, integrations, and lifecycle management frameworks that enable scale. This position is strategic yet hands-on — ideal for someone who thrives on solving complex systems problems, using data to guide decisions, and building sustainable solutions rather than reacting to tickets.

Our goal is to ensure employees have a seamless, secure, and highly productive technology experience — by design, not by accident.

What you’ll do: 

• Define and maintain the target-state architecture for Corporate IT systems.
• Architect and mature Service Desk processes (incident, request, problem, change) with automation and self-service at the core.
• Implement AI Service Desk using LLMs and Virtual Agents for intelligent ticket routing, automated triage, and instant user resolution.
• Engineer end-to-end automation frameworks that transform manual support interventions into "self-healing" workflows 
• Design modern endpoint management strategy across macOS and Windows using Jamf and Intune
• Establish patching, compliance, and configuration baselines with measurable enforcement.
• Own architecture and governance for Google Workspace, Slack, Zoom, and conference room AV systems.
• Work with partner teams to automate onboarding/offboarding workflows across integrated systems.
• Partner with Security to implement zero-trust principles and maintain audit readiness.
• Drive API-first integrations across platforms to reduce manual intervention.
• Rationalize tooling, manage vendor strategy, and optimize spend.
• Lead escalations and provide architectural oversight for complex cross-platform issues.
• Document standards, integration patterns, and lifecycle management strategies

Experience you’ll need:

• 10+ years in Corporate IT, Endpoint Engineering, or IT Architecture roles within distributed or high-growth environments.
• Deep expertise in Jamf Pro and Microsoft Intune.
• Strong administrative and architectural experience with Google Workspace, Slack, Zoom, and SaaS ecosystems.
• Experience designing zero-touch device lifecycle management programs.
• Strong knowledge of identity and access management (Okta, Azure AD, or equivalent).
• Experience implementing ITIL-aligned service management processes.
• Demonstrated ability to design automation using scripting (Bash, Python, PowerShell) and APIs.
• Proven experience in tooling rationalization, vendor evaluation, and cost governance.
• Strong analytical and data-driven decision-making capability.
• Ability to operate independently while influencing cross-functional stakeholders.

Additional skills or certifications a plus :

• Okta
• Google Workspace Administration
• JAMF Pro Certification
• Microsoft Intune Certification
• Atlassian Suite (JIRA Service Management)
• Slack Enterprise Administration
• Zoom Rooms / AV architecture
• ITIL Certification

So, what’s the role all about?

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Manage large scale cluster environments residing on AWS/On prem Windows servers.
• Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
• Research and recommend innovative solutions, and where possible, automate key administration tasks.
• Provide guidance in the creation and modification of standards and procedures
• Create topics, setup redundancy cluster, deploy management / monitoring tools, alerts.
• Provide technical expertise and guidance to the team.

Have you got what it takes?

• Proven expertise in managing .NET applications and Windows Server environments.
• Expertise in automation through Python or PowerShell is a must.
• Hands-on experience with AWS, CI/CD pipelines using Jenkins and GitHub Actions.
• Solid experience in setting up and maintaining high-availability clusters, including providing 24/7 support.
• Proficient in automation and configuration management using Ansible.
• Strong understanding of security best practices, performance optimization, and disaster recovery planning.
• Familiarity with Team Foundation Server (TFS) and SQL Server is a plus.
• Experience with Prometheus and Grafana for monitoring and observability.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9025

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

Overview:

Guidepoint is an enterprise software organization embarking on a modernization strategy from a legacy monolith to a cloud-native, Kubernetes-based environment. With multiple product and platform teams delivering reusable services across the enterprise, We are seeking a highly experienced PostgreSQL Database Administrator and Architect to design, operate, and evolve PostgreSQL platforms that support cloud-native, microservices-based applications. This role is critical to ensuring our data layer is scalable, resilient, secure, and aligned with Kubernetes-driven architectures.

You will work closely with platform engineering, DevOps, SRE, and application teams to design PostgreSQL architectures that seamlessly support containerized workloads, distributed systems, and high-throughput microservices. This is a hands-on leadership role requiring deep PostgreSQL expertise combined with modern cloud and Kubernetes experience. This role is essential for driving modernization, reducing duplication, accelerating delivery, and building a cohesive, future-ready enterprise architecture.

This position is a hybrid position out of our Pune office.

What You’ll Do:

• Design, deploy, and operate PostgreSQL platforms for microservices in Kubernetes environments, ensuring scalability and resilience
• Architect and manage Azure PostgreSQL (Flexible Server & Hyperscale/Citus) for high availability, disaster recovery, and global scale
• Lead performance tuning, troubleshooting, and capacity planning across database and infrastructure layers
• Drive cloud migration and modernization from legacy/on-prem systems to cloud-native PostgreSQL
• Partner with engineering teams to enable CI/CD, automation, and zero-downtime deployments
• Implement security, compliance, backup, and disaster recovery strategies
• Define database design patterns for microservices, including distributed and event-driven architectures
• Build automation using IaC tools (Terraform, Bicep) and scripting (Python, Bash, PowerShell)
• Establish monitoring/observability, define best practices, and mentor teams as a senior technical leader

Required Technical Qualifications:

• 8+ years in software architecture, cloud engineering, or platform engineering.
• Strong expertise in: 
• Domain-driven design (DDD) and domain decomposition
• Cloud-native design principles and modernization strategies
• Event-driven design, messaging platforms (Kafka, Azure Service Bus)
• Cloud-native patterns such as CQRS, Saga, Event Sourcing, Circuit Breakers
• Demonstrated proficiency in programming languages with the ability to assess current application structures and determine appropriate modernization approaches.
• Experience with authentication and identity, including Auth0, OIDC, OAuth2, and SSO.
• Experience in API architecture, including REST, GraphQL, and gateways, is required.
• Experience using AI-powered tooling to support PostgreSQL administration, troubleshooting, and operational efficiency.

Desired Technical Qualifications:

• Kubernetes, Containers, service mesh, ingress/egress patterns  
• Microservices and distributed systems 
• Ci/CD pipelines, Helm charts, GitOps and modern DevOps tooling

What We Offer:

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-NJ1

#LI-HYBRID

Senior DevOps Engineer

The Challenge

We are hiring a Senior DevOps Engineer to join the global Cloud team. You will support production customers by monitoring and maintaining a highly distributed, scalable and resilient global cloud infrastructure.

Your Mission

To work with distributed teams in order to provide support to customers through automation, deployment, incident response related tasks.

• You'll be working with the monitoring, tuning, maintenance, and support of Linux, Azure SQL, Kubernetes, Kafka, MongoDB, cloud infrastructure/services, etc.

• You will define, measure, and meet key operational metrics including performance, incidents, capacity, and availability

• You will run incident resolution within the environment, facilitating teamwork with other departments as required

• You'll build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standard methodologies

• You will automate the deployment of new software to cloud environment in coordination with DevOps engineers

You Are

Highly organized and meticulous with excellent process management skills, capable of leading multiple tasks with shifting priorities while functioning in a rapidly changing environment.

Your Experience Includes

• Bachelor’s Degree or Master’s Degree in Computer Science, Engineering or related field

• 4+ years of professional experience

• 2 or more years working with the Microsoft Azure platform (preferred) or another public cloud platform

• 1 or more years of experience in automation tools like Terraform, Linux scripting, Cloud Orchestration tools like Ansible or Chef, etc.

• Ability to write scripts in one major scripting language such as Bash, PowerShell &/or Python

• Ability to plan, schedule and monitor work activities in order to meet time and quality targets

• Understanding of Container and DevOps technologies

Extra Awesome

• Previous DevOps experience

• Experience working with in an agile B2B enterprise environment

• Experience working with distributed teams across geos

About the Role:

We’re looking for a team player with excellent interpersonal skills & service oriented. Creative & out of the box thinker. An autodidact, quick, effective and versatile who’s able to change directions in midstream. Independent & Accountable.

What you’ll be spending your time on

• Create and maintain CI/CD pipelines for the company's products
• Building and maintaining high-performance, fault tolerant, scalable ALM system, from Version control, Builds and Deployments to Monitoring and configuration management
• Maintain the application layer of our public cloud and private cloud
• Develop and integrate infrastructure tools in support of our production system
• Automate the Provisioning and configuration of Windows/Linux environments
• Work closely with product, QA, developers and IT/operations departments to streamline their working methods
• As a core member of the team, you will participate in 'On-Call' duties on Payoneer production systems, working in non-conventional hours include weekends and holidays (from time to time)

Have you done this kind of stuff?

• BS degree in computer science, computer engineering, relevant technical discipline or equivalent practical experience
• At least 6 years’ experience as DevOps Engineer
• A minimum of 5 years of exposure running production workloads (AWS, Azure or GCP)
• Microservices architecture & container orchestration (Docker and Kubernetes)
• Experience with CI/CD tools and source control management tools (e.g., Git, Azure DevOps, SonarQube, Artifactory etc...)
• Experience with GitOps (e.g., ArgoCD or Flux)
• Experience with Configuration Managements tools like Chef, Ansible or Puppet
• Proven Scripting capabilities: PowerShell/Bash/Python
• High level Linux OS expertise
• Programming experience skills (C#, NodeJS - advantage)
• Experience managing application servers and web servers
• Strong troubleshooting skills
• Experience with monitoring and logging solutions (e.g. Prometheus, Grafana and ELK)
• Proactive by nature; internal drive for excellence and improvement

Not a must but a great advantage

• Experience in SQL
• Experience with software development and development frameworks
• Experience with event streaming and messaging platforms such as Kafka, RabbitMQ…
• Provisioning and operating NoSQL databases such as MongoDB, Redis, Elasticsearch …
• Knowledge and understanding Storage and Networking

#LI-PG1

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.  

Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide.  As such, there is a strong emphasis on quality and continuous improvement at Simtra.  We hold ourselves to the highest quality and regulatory standards.

While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.  Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.

Why join Team Simtra? Because we:

Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.

Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways.

Make it RIGHT – We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.

Make it COUNT – We take pride in our day-to-day work, knowing the impact we make – taking on challenges big and small to improve patient health.

This role:

We are seeking a highly experienced and strategic Senior Database Administrator (DBA) and enterprise application architect to join our IT team. The ideal candidate will bring over fifteen years of hands-on expertise in Oracle Database Administration, MS SQL Server, and multi-platform enterprise application  environments such as Oracle, SAP, JDEdwards, on different operating systems including Linux/Unix and Windows. This role also requires deep technical knowledge of application architecture, datacenter infrastructure, including networking, virtualization, and enterprise storage systems. The Senior DBA and architect will play a key role in architecting and designing database and infrastructure solutions, providing day-to-day operational support, and leading technical delivery of complex projects to support our enterprise applications.

What you'll be doing:

• Architect and design scalable, secure, and high-performance database solutions across Oracle and MS SQL Server platforms.
• Lead the architecture and integration of database systems with datacenter technologies including networking, virtualization, and storage.
• Provide day-to-day support for production, development, and test database environments, ensuring optimal performance and uptime.
• Collaborate with infrastructure, application, and security teams to align database and datacenter strategies with business goals.
• Lead the technical delivery of database and infrastructure projects, including upgrades, migrations, and consolidations.
• Develop and enforce database standards, best practices, and security policies.
• Perform capacity planning, performance tuning, and disaster recovery planning.
• Troubleshoot and resolve complex issues across database, OS, network, and storage layers.
• Ensure core enterprise applications are performing at optimal speeds and are fully backed up and redundant.
• Mentor junior DBAs and technology managers to serve as a subject matter expert across all IT teams.

Technical Skills & Expertise:

Enterprise Applciations:

• JDEdwards
• Oracle Applications
• D365
• SAP
• PTC
• Siebel
• Salesforce
• Workday
• Other HRIS Platforms

Database Platforms:

• Oracle: 10g, 11g, 12c, 19c
• MS SQL Server: 2008, 2012, 2016, 2019, 2022
• Postgres
• NoSQL Databases
• ODBC
• Reporting Replicas
• Datawarehousing Techniques
• Snowflake
• PL/SQL, T-SQL, SQL performance tuning

Operating Systems:

• Unix/Linux: Solaris 5, AIX, RHEL, CentOS
• Windows Server: 2003, 2008, 2012, 2016, 2019, 2022

Datacenter Technologies:

• Networking: TCP/IP, DNS, DHCP, VLANs, firewalls, load balancers
• Virtualization: VMware vSphere/ESXi, Microsoft Hyper-V, Oracle VM
• Storage: SAN/NAS, RAID, Fibre Channel, iSCSI, NetApp, EMC, Dell EqualLogic

Cloud Technologies:

• AWS
• Azure
• Datalakes
• Data Lakehouses
• Data warehouses

Scripting & Automation:

• Bash, PowerShell, Python (for automation)
• Infrastructure automation tools (e.g., Terraform, preferred)

Preferred Certifications:

• Oracle Certified Professional (OCP)
• Microsoft Certified: Database Administrator
• VMware Certified Professional (VCP)
• Red Hat Certified Engineer (RHCE)

What you'll bring:

• 15+ of experience in life sciences, pharma or biotech
• 15+ years of leadership in technology & architecture
• Ability to travel internationally as necessary.

Physical / Safety Requirements

• Position requires sitting for long hours, but may involve walking or standing for periods of time

In return, you’ll be eligible for[1]:

• Day One Benefits
• Medical & Dental Coverage
• Flexible Spending Accounts
• Life and AD&D Insurance
• Supplemental Life Insurance
• Spouse Life Insurance
• Child Life Insurance
• 401(k) Retirement Savings Plan with Company Match
• Time Off Program
• Paid Holidays
• Paid Time Off
• Paid Parental Leave and more
• Adoption Reimbursement Program
• Education Assistance Program
• Employee Assistance Program
• Community and Volunteer Service Program
• Additional Benefits
• Short and Long-Term Disability Insurance
• Voluntary Insurance Benefits
• Vision Coverage
• Accident
• Critical Illness
• Hospital Indemnity Insurance
• Identity Theft Protection
• Legal and more
• Onsite Campus Amenities
• Workout Facility
• Cafeteria
• Credit Union

[1] Current benefit offerings are in effect through 12/31/26

Disclaimer

This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job.  It may not be inclusive of all the duties and responsibilities of the job.  Simtra reserves the right to make modifications based on business requirements.

Equal Employment Opportunity

Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Data Privacy

To learn more about Simtra's approach to data privacy, please review the Simtra Recruitment Platform Global Privacy Policy:  https://simtra.com/privacy-policy/

Application Database Administrator (SQL Server DBA)

Clinical Architecture is seeking an experienced Application Database Administrator (SQL Server DBA) to join our team in the Indianapolis, IN area. This role blends hands-on SQL development and developer support (approximately 80%) with core DBA responsibilities (approximately 20%). The DBA will play a critical role in delivering high-quality, reliable healthcare data solutions by partnering closely with Application Developers, Cloud Engineers, Implementation Architecture, and DevOps teams.

The ideal candidate is an experienced SQL Server professional who thrives in a collaborative development environment. This individual will write, review, and optimize SQL, assist with schema design, improve query performance, and promote best-practice coding standards across multiple systems. The role also includes DBA responsibilities such as managing on-premises SQL Server environments and cloud-based SQL platforms (including Amazon RDS, Azure Managed SQL Instances, and Google Cloud SQL), with a focus on availability, security, and overall platform reliability. Experience must be rooted in 3-tier application development with real-time, high-volume transactional (OLTP) workloads — not ETL pipelines or data warehouse environments.

• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

Database Administration:

• Install, configure, and maintain on-prem SQL Server instances (SQL Server 2016 and newer).
• Administer Cloud Service Provider SQL Server instances, including monitoring, snapshots, and instance configuration.
• Manage SQL Server Agent jobs, linked servers, Database Mail, and other database platform components.
• Implement, monitor, and continuously improve backup and disaster recovery strategies.

Performance and Reliability:

• Troubleshoot performance issues using execution plans, Query Store, and dynamic management views (DMVs).
• Identify and resolve blocking, deadlocks, and query performance bottlenecks.
• Design and maintain effective indexing and statistics strategies.

SQL Development:

• Write, review, and optimize stored procedures, functions, views, and inline SQL used by application teams.
• Collaborate with developers to improve schema design, query patterns, and performance optimization.
• Promote and enforce SQL coding standards and best practices.

Security and Compliance:

• Apply least‑privilege security models and manage database access and permissions.
• Support compliance initiatives such as HIPAA, SOC 2, and HITRUST, as required.
• Ensure encryption, auditing, and secure connectivity are consistently implemented.

Monitoring and Automation:

• Configure monitoring and alerting for both on-prem SQL Server and Amazon RDS instances.
• Automate routine tasks using T‑SQL or PowerShell.
• Assist with capacity planning and system lifecycle management.

Qualifications and Experience 

• 5+ years of experience as a SQL Server DBA in a production environment.
• Strong experience with SQL Server installation, configuration, and ongoing maintenance.
• Hands‑on experience with Amazon RDS for SQL Server.
• Advanced T‑SQL skills, including writing and optimizing complex queries.
• In-depth knowledge of indexing strategies, execution plans, and performance tuning.
• Experience with database security, backup and restore processes, and high availability/disaster recovery (HA/DR) methodologies.
• Proven ability to collaborate across Engineering, IT, and Product teams.

Role Overview:

We are seeking an experienced Cloud Engineer to design, implement, and continuously improve our Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities across AWS cloud environments.

This is a hands-on technical role requiring deep AWS expertise, strong scripting skills, and a passion for building highly available, fault-tolerant, and resilient cloud architecture by leveraging container orchestration with Kubernetes and infrastructure as code using Terraform. Good understanding of CI/CD pipelines to enable rapid, reliable deployments and minimize downtime. Adept at implementing DR strategies including multi-region failover, backup and restore automation, and recovery testing aligned with industry BCP/DR standards. You will collaborate closely with security, infrastructure, and application teams to ensure our systems can withstand and rapidly recover from any disruption.

Reports To: Director of Event Response
Level: Senior Individual Contributor

Key Responsibilities:

Cloud Resilience Architecture

• Design and implement multi-region, multi-AZ AWS architectures that meet RTO/RPO targets
• Engineer active-active and active-passive failover patterns using Route 53, Global Accelerator, and CloudFront
• Build automated DR runbooks and playbooks using AWS Systems Manager Automation and Step Functions
• Implement chaos engineering practices using AWS Fault Injection Simulator (FIS) to validate resiliency
• Architect cross-region replication strategies for S3, DynamoDB Global Tables, RDS, and Aurora Global
• Review containerized workloads using Kubernetes, ensuring resilience through self-healing, auto-scaling, and multi-cluster or multi-region deployments.

Backup & Recovery Engineering

• Administer AWS Backup across all services (EC2, EBS, RDS, EFS, FSx, DynamoDB, Aurora) with policy-based automation
• Design immutable backup vaults and cross-account/cross-region backup replication pipelines
• Develop and automate data recovery testing procedures, ensuring integrity and meeting defined SLAs
• Implement point-in-time recovery (PITR) for databases and storage; validate via regular restore drills
• Maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies, including tracking RTO (Recovery Time Objective) and RPO (Recovery Point Objective).

Infrastructure as Code & Automation

• Author and maintain Terraform/CloudFormation templates for all BCP/DR infrastructure components
• Automate DR testing pipelines through CI/CD (CodePipeline, CodeBuild, GitHub Actions)
• Write Python/Bash/PowerShell scripts to orchestrate failover, failback, and health-check workflows
• Manage infrastructure state in AWS Control Tower and implement Landing Zone DR patterns

Monitoring, Alerting & Incident Response

• Build CloudWatch dashboards, alarms, and composite alarms for availability and DR-readiness indicators
• Integrate AWS Health, Personal Health Dashboard events into PagerDuty/OpsGenie alerting workflows
• Participate in on-call rotations and lead DR incident response; conduct post-incident reviews (PIRs)
• Develop and maintain runbooks for AWS service degradations, regional outages, and data corruption events

Governance, Compliance & Testing

• Conduct regular  BCP/DR tabletop exercises and full failover simulations to validate recovery procedures and improve organizational readiness, document results and action items.
• Ensure DR controls meet SOC 2, ISO 22301, NIST 800-53, and HIPAA/PCI requirements as applicable
• Maintain current and accurate DR documentation: BIAs, BCPs, DRP runbooks, and recovery evidence
• Collaborate with audit and compliance teams to provide DR evidence and remediation tracking

Required Qualifications:

Experience

• 5+ years in cloud infrastructure, SRE, or IT disaster recovery engineering roles
• 3+ years of hands-on AWS experience in production environments at scale
• Proven delivery of multi-region DR architectures with defined and tested RTO/RPO targets
• Expert-level proficiency with core AWS resilience services (see skills matrix below)
• Strong scripting skills: Python, Bash, or PowerShell for automation and orchestration
• Experience with Infrastructure as Code: Terraform and/or AWS CloudFormation
• Solid understanding of networking fundamentals: VPC, TGW, Direct Connect, VPN, DNS failover
• Excellent written and verbal communication; able to produce executive-level DR reports

Preferred Qualifications

• AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional
• AWS Certified Advanced Networking – Specialty certification
• Experience with AWS Resilience Hub for automated resilience assessments and policy enforcement
• Familiarity with CloudEndure / AWS Elastic Disaster Recovery (DRS) for workload replication
• Knowledge of Kubernetes-based DR (EKS multi-region, Velero backups, ArgoCD GitOps failover)
• Hands-on experience with serverless DR patterns (Lambda, API Gateway, DynamoDB)

About Our Security Team:

You'll be joining a security organization that emphasizes automation, engineering-driven approaches, and systematic problem-solving. Our team operates at the intersection of security operations, detection engineering, incident response, and infrastructure security. We value practical solutions, measurable outcomes, and continuous improvement.

Reporting to the Director of Event Response you'll execute on strategic initiatives to operationalize mature BCP/DR capabilities that protect AlphaSense's mission-critical operations and support our commitment to customer trust. This role sits at the critical intersection of incident response and business continuity, ensuring our ability to respond to and recover from major disruptions.

Role Overview:

We are seeking an experienced Cloud Engineer to design, implement, and continuously improve our Business Continuity Planning (BCP) and Disaster Recovery (DR) capabilities across AWS cloud environments.

This is a hands-on technical role requiring deep AWS expertise, strong scripting skills, and a passion for building highly available, fault-tolerant, and resilient cloud architecture by leveraging container orchestration with Kubernetes and infrastructure as code using Terraform. Good understanding of CI/CD pipelines to enable rapid, reliable deployments and minimize downtime. Adept at implementing DR strategies including multi-region failover, backup and restore automation, and recovery testing aligned with industry BCP/DR standards. You will collaborate closely with security, infrastructure, and application teams to ensure our systems can withstand and rapidly recover from any disruption.

Reports To: Director of Event Response
Level: Senior Individual Contributor

Key Responsibilities:

Cloud Resilience Architecture

• Design and implement multi-region, multi-AZ AWS architectures that meet RTO/RPO targets
• Engineer active-active and active-passive failover patterns using Route 53, Global Accelerator, and CloudFront
• Build automated DR runbooks and playbooks using AWS Systems Manager Automation and Step Functions
• Implement chaos engineering practices using AWS Fault Injection Simulator (FIS) to validate resiliency
• Architect cross-region replication strategies for S3, DynamoDB Global Tables, RDS, and Aurora Global
• Review containerized workloads using Kubernetes, ensuring resilience through self-healing, auto-scaling, and multi-cluster or multi-region deployments.

Backup & Recovery Engineering

• Administer AWS Backup across all services (EC2, EBS, RDS, EFS, FSx, DynamoDB, Aurora) with policy-based automation
• Design immutable backup vaults and cross-account/cross-region backup replication pipelines
• Develop and automate data recovery testing procedures, ensuring integrity and meeting defined SLAs
• Implement point-in-time recovery (PITR) for databases and storage; validate via regular restore drills
• Maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies, including tracking RTO (Recovery Time Objective) and RPO (Recovery Point Objective).

Infrastructure as Code & Automation

• Author and maintain Terraform/CloudFormation templates for all BCP/DR infrastructure components
• Automate DR testing pipelines through CI/CD (CodePipeline, CodeBuild, GitHub Actions)
• Write Python/Bash/PowerShell scripts to orchestrate failover, failback, and health-check workflows
• Manage infrastructure state in AWS Control Tower and implement Landing Zone DR patterns

Monitoring, Alerting & Incident Response

• Build CloudWatch dashboards, alarms, and composite alarms for availability and DR-readiness indicators
• Integrate AWS Health, Personal Health Dashboard events into PagerDuty/OpsGenie alerting workflows
• Participate in on-call rotations and lead DR incident response; conduct post-incident reviews (PIRs)
• Develop and maintain runbooks for AWS service degradations, regional outages, and data corruption events

Governance, Compliance & Testing

• Conduct regular  BCP/DR tabletop exercises and full failover simulations to validate recovery procedures and improve organizational readiness, document results and action items.
• Ensure DR controls meet SOC 2, ISO 22301, NIST 800-53, and HIPAA/PCI requirements as applicable
• Maintain current and accurate DR documentation: BIAs, BCPs, DRP runbooks, and recovery evidence
• Collaborate with audit and compliance teams to provide DR evidence and remediation tracking

Required Qualifications:

Experience

• 5+ years in cloud infrastructure, SRE, or IT disaster recovery engineering roles
• 3+ years of hands-on AWS experience in production environments at scale
• Proven delivery of multi-region DR architectures with defined and tested RTO/RPO targets
• Expert-level proficiency with core AWS resilience services (see skills matrix below)
• Strong scripting skills: Python, Bash, or PowerShell for automation and orchestration
• Experience with Infrastructure as Code: Terraform and/or AWS CloudFormation
• Solid understanding of networking fundamentals: VPC, TGW, Direct Connect, VPN, DNS failover
• Excellent written and verbal communication; able to produce executive-level DR reports

Preferred Qualifications

• AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional
• AWS Certified Advanced Networking – Specialty certification
• Experience with AWS Resilience Hub for automated resilience assessments and policy enforcement
• Familiarity with CloudEndure / AWS Elastic Disaster Recovery (DRS) for workload replication
• Knowledge of Kubernetes-based DR (EKS multi-region, Velero backups, ArgoCD GitOps failover)
• Hands-on experience with serverless DR patterns (Lambda, API Gateway, DynamoDB)

About Our Security Team:

You'll be joining a security organization that emphasizes automation, engineering-driven approaches, and systematic problem-solving. Our team operates at the intersection of security operations, detection engineering, incident response, and infrastructure security. We value practical solutions, measurable outcomes, and continuous improvement.

Reporting to the Director of Event Response you'll execute on strategic initiatives to operationalize mature BCP/DR capabilities that protect AlphaSense's mission-critical operations and support our commitment to customer trust. This role sits at the critical intersection of incident response and business continuity, ensuring our ability to respond to and recover from major disruptions.

ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE:

As a IT Workplace Technology Engineer, you will own and evolve our global endpoint and workplace technology ecosystem.This role focuses on delivering a secure, scalable and seamless employee experience by leading the design,deployment and optimization of device management solutions,collaboration platforms and security-integrated tooling.You’ll work at the intersection of IT,Security and Employee experience - ensuring that our digital workplace is secure,efficient, and aligned with Zero Trust principles.

As Workplace Technology Engineer you will:

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Manage and enhance enterprise collaboration and productivity tools including Google Workspace,Slack & Atlassian suite.
• Implement and maintain endpoint security controls such as Device Trust, Network Trust, DLP, CASB, and Secure Web Gateways (SWGs) in close partnership with the InfoSec team.
• Own and evolve the corporate wireless network stack, including design, configuration, and optimization of office Wi-Fi environments
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) tools.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access controls.
• Define standards and drive consistency in device provisioning, compliance, patching, and user onboarding/offboarding.
• Act as technical lead for workplace IT projects, mentoring team members and serving as the final escalation point for complex endpoint issues.

What Makes You a Great Fit ?

• Bring 5+ years of experience in workplace IT, MDM and Application administration, and SaaS tooling, with 2+ years in a technical leadership or lead engineer role.
• Have deep, hands-on expertise in Google Workspace, Intune, Jamf, and device management for both macOS and Windows.
• Understand and have experience implementing Zero Trust principles, including Device Trust, Network Trust, and conditional access.
• Are comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to scale device and policy management.
• Have experience managing on corporate Wi-Fi/networking initiatives in modern office environments
• Work well cross-functionally, especially with Security, HR, and IT Operations, and have a strong service mindset.
• Thrive in fast-moving environments and enjoy creating reliable, scalable systems that improve user experience and IT efficiency.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Senior System Engineer.

The Team:
You will be joining the Internal IT team as Senior System Engineer and will be based in our location in Bangalore. You will be responsible for administrative & infrastructure related 2nd level tasks including regular maintenance of the IT infrastructure.

The Role:
As Celonis continues to grow we have an exciting opportunity for an experienced, pragmatic and “team player” Senior System Engineer to join us and take ownership of Infrastructure-, Automation- and related IT systems for the business. It’s a role where you will have great impact, autonomy and visibility across the wider IT team with many opportunities for learning, development and building enterprise technologies. A willingness to work in a shift-based model is essential to ensure global coverage and timely support.

The work you’ll do:

• Administration/Maintenance of the global IT infrastructure
• You resolve 2nd level IT tickets raised by internal employees and collaborate with our international based IT Servicedesk & Infrastructure Team
• You proactively identify and create new necessary maintenance tasks related to our IT infrastructure and proactively resolve them 
• Spearheading the future of automation within Internal IT
• Azure and Entra ID related systems, processes, services and access rights
• Management of Google Workspace Platform including directory service management and scripting
• Work independently on small IT infrastructure related projects
• Collaboration Tools: Slack/O365/Google Workspace/Zoom

The qualifications you need:

• Strong knowledge (7+ years experience)  in administering and maintaining a SaaS, cloud, on-prem and clients environment comprising of:
• Azure (incl., but not limited to, Entra ID, Identity Governance, Defender)
• APIs, Powershell scripting
• Windows 10/11, Windows Server 2019/2022, Linux, Mac OS, iOS
• Microsoft O365 knowledge including Teams
• Google Workspace and Cloud Platform
• Structured troubleshooting and escalation to vendors

• Strong knowledge (7+years experience) in the following areas:
• Global infrastructure management including on-prem and Cloud providers
• Automation of processes in highlighted areas
• IT project management skills, evaluation of new technologies and presentation to Senior Management
• Administration and use of GitHub repositories
• TCP/IP networks (incl., but not limited to, DNS, DHCP, routing, SSL)

• The soft-skills you need:

  • You are a role model for other System Engineers within the IT Team
  • You are able to act cross-functional in different system areas. 
  • Consistently making sure that everyone is aligned and following the global valid IT processes.
  • Working independently and are able to organize work for you and others
  • Actively share knowledge with Junior colleagues to help them succeed
  • You have  a solid understanding of ITIL/ITSM processes.
  • You have the experience to develop configurations independently and target oriented
  • You have a strong customer oriented mindset with a clear focus on the sense of urgency

Role: Site Reliability Engineer (SRE)

Position Type: Contract
Duration: 12 months

Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003

Shift Timing: 12:00 PM – 8:00 PM IST

PRIMARY DUTIES: 

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.

This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.

Key Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Contribute to defining and tracking SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency and reduce manual effort.
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
• Optimize system performance, availability, and capacity.
• Maintain runbooks, SOPs, and incident documentation in Confluence.
• Adhere to change management, deployment governance, and disaster recovery standards.
• Support incident response for critical production services.

Collaboration & Tools

• Coordinate with external vendors and internal cross-functional teams.
• Work closely with Engineering, Product Owners, and Operations teams.
• Manage incidents and changes using ServiceNow & JIRA.
• Collaborate through Slack and structured communication channels.

Technical Skills

Systems & Cloud

• Strong knowledge of Windows and Linux/Unix systems.
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
• Experience with at least one cloud platform (AWS, Azure, or GCP).

Automation & CI/CD

• Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
• Understanding of CI/CD pipelines and automation practices.

Containers & Observability

• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Grafana or Power BI.
• Ability to analyze logs, metrics, and traces for troubleshooting.

ITSM & Documentation

• Experience with ServiceNow & JIRA (incident/change/problem workflows).
• Working knowledge of Confluence for technical documentation and knowledge management.

Additional Experience (Preferred)

• Background in DevOps, Cloud Engineering, or Platform Engineering.
• Understanding of security best practices and compliance standards.
• Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
• Exposure to large-scale or production-grade systems.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

About the Role

Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
• Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
• Monitor the cases for SLA/OLA compliance
• Update and work assigned cases in a timely manner;
• Document of all customer interactions accurately and within SLA in the CRM tool;
• Be available for call transfers for existing and new cases that are generated.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
• Contribute to the internal Knowledge Base in respective technical segment
• Routinely train and mentor less experienced engineers.
• Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
• Operate in an environment with frequent changes, as well as stressful situations.
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
• Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
• Perform other duties as assigned

What You’ll Bring

• Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
• Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
• Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
• Basic knowledge of the Linux-based OS (administrator level);
• Basic knowledge of Windows OS, PowerShell and CMD CLI;
• Basic knowledge of virtualization technologies (VMware vSphere).
• 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
• Proven track record of high customer satisfaction ratings in customer or technical service role
• Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

About the Role

Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
• Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
• Monitor the cases for SLA/OLA compliance
• Update and work assigned cases in a timely manner;
• Document of all customer interactions accurately and within SLA in the CRM tool;
• Be available for call transfers for existing and new cases that are generated.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
• Contribute to the internal Knowledge Base in respective technical segment
• Routinely train and mentor less experienced engineers.
• Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
• Operate in an environment with frequent changes, as well as stressful situations.
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
• Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
• Perform other duties as assigned

What You’ll Bring

• Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
• Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
• Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
• Basic knowledge of the Linux-based OS (administrator level);
• Basic knowledge of Windows OS, PowerShell and CMD CLI;
• Basic knowledge of virtualization technologies (VMware vSphere).
• 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
• Proven track record of high customer satisfaction ratings in customer or technical service role
• Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Role Overview 

We are looking for an Engineer to support and enhance our Azure DevOps and GitHub platforms, enabling efficient and secure software development workflows. 

This role is ideal for someone with a solid development background and hands-on experience with CI/CD systems, repository management, and automation. You will work closely with engineering teams to improve developer productivity while maintaining platform reliability and governance. 

You will also support adoption of GitHub Copilot and modern developer tooling. 

Key Responsibilities 

• Administer and support GitHub repositories, organizations, and access controls.  

• Build and maintain CI/CD pipelines using Azure DevOps and GitHub Actions.  

• Support implementation of branching strategies and release workflows.  

• Help enforce repository policies, permissions, and governance standards.  

• Integrate basic security controls into pipelines (secrets handling, scanning).  

• Assist in rollout and usage of GitHub Copilot, including developer guidance.  

• Automate routine tasks to improve developer efficiency and reduce manual work.  

• Troubleshoot build, deployment, and pipeline issues.  

• Monitor pipeline performance and suggest improvements.  

• Work with engineering teams to improve build and deployment processes.  

• Maintain documentation and best practices for platform usage.  

Required Qualifications 

• 6–8+ years of experience in software engineering, DevOps, or platform support.  

• Solid development experience (ability to write and understand code).  

• Hands-on experience with:  

• Azure DevOps (Pipelines, Repos, Boards – basic to intermediate)  

• GitHub (repositories, Actions, workflows)  

• Good understanding of Git and branching strategies.  

• Experience working with CI/CD pipelines.  

• Basic scripting skills (Python, PowerShell, Bash, or similar).  

• Familiarity with GitHub Copilot or similar tools.  

Preferred Qualifications 

• Exposure to Azure cloud services.  

• Familiarity with infrastructure as code (Terraform, Bicep, ARM).  

• Basic understanding of containerization (Docker, Kubernetes).  

• Awareness of security practices in CI/CD pipelines.  

• Experience in enterprise or large team environments.  

What We’re Looking For 

• Strong problem-solving mindset with willingness to learn and grow.  

• Ability to work closely with developers and understand their needs.  

• Focus on automation and improving developer experience.  

• Good collaboration and communication skills.  

• Ownership of tasks with attention to reliability and quality.  

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

Who We Need  

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. We are seeking candidates inspired by the opportunity to securely apply data in the development of real-world health solutions. Beyond core capabilities, we seek problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference.  We do things the right way. Our commitment to security and compliance assurance cannot be stressed enough. This position is critical to ensuring we are successful. 

If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.  

This Opportunity  

The successful candidate will design and support solutions that support the company’s Digital Workplace strategy. They will work on leading edge technologies that help modernize endpoint management by leveraging the cloud to quickly deliver end-user improvements. 

Responsibilities: 

• Device Management: Define, implement and maintain endpoint hardening baselines for Windows, macOS, and Linux systems with MDM such as Microsoft Intune, and JAMF. 

• Policy & Hardening: Develop and enforce security policies, standards, and procedures for all endpoint devices. Implement system hardening configurations based on industry best practices. 

• Deploy & Manage Security Tools: Implement, configure, and maintain endpoint security solutions, including Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), antivirus/anti-malware software, and host-based firewalls. 

• Incident Response: Collaborate with IT and Security team to respond to endpoint-related incidents. Triage, remediate, and contain security incidents and threats on endpoints. Perform forensic analysis when necessary. 

• Vulnerability Management: Manage the endpoint vulnerability lifecycle, from discovery and assessment to remediation, using scanning tools and patch management systems. 

• Patch Management: Design and oversee the deployment of updates, security patches for operating system and applications. 

• Automation & Scripting: Develop scripts and automation (e.g., using Python, PowerShell) to streamline security operations, automate repetitive tasks, and improve response times. 

• AI Protection: Secure endpoints used for AI development, including devices accessing model weights, training data, and production inference systems, implementing guardrails on AI tool usage (e.g., prompt injection prevention in local LLM dev tools, restricted plugins/add-ons). 

• Data Loss Prevention: Enforce data loss prevention (DLP) and encryption policies on devices used to handle sensitive AI training datasets, including PHI/PII and proprietary corporation data. 

• On-call: Ability to participate in On-call rotation. 

• On-site: This position requires daily onsite work at Truveta office in Hyderabad. 

Qualifications 

• Experience: 3-5+ years of hands-on experience in an endpoint security, cybersecurity engineering, or similar role. 

• Technical Proficiency: Deep understanding of modern operating systems (Windows, macOS) and their architecture, configuration and deployment in a large enterprise environment. 

• Cloud Experience: Strong hands-on experience on Azure Cloud PC, VM, Azure Firewall and Azure Networking. 

• MDM Expertise: Strong hands-on experience on Microsoft Intune and JAMF administration, such as device enrollment, OS upgrade/patch, configuration, profile.  

• Policy Management: Define and assign compliance/security policies to ensure corporation devices meet organizational security standards. 

• Application Management: Strong hands-on experience on applications control, deployment, patch and upgrade. 

• EPM: Proven experience with industry-leading EPM platforms such as CyberArk and BeyondTrust to control user privileged access and provide advanced threat protection and vulnerability management. 

• Networking: Solid understanding of TCP/IP IPv4/v6, experience of office network (Routing / Switching / WAN, Wi-Fi & Security) management and network security concepts. 

• Security Principles: Strong knowledge of cybersecurity frameworks (e.g., NIST, MITRE), threat intelligence, and incident response methodologies.  

• Compliance: Experiences with SOC 2 Type 2, HITRUST, and ISO compliance frameworks. Interact with the compliance team to ensure the company compliant and remediate gaps during compliance finding and controls. 

• Collaboration: Excellent verbal and written communication/presentation, ability to explain complex technical concepts to both technical and non-technical audiences. 

Why Truveta?   

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional, and everything in between. Join us as we build an amazing company together.   

We offer:   

• Interesting and meaningful work for every career stage   

• Competitive compensation   

• Comprehensive benefits with strong medical, dental, and vision insurance plans  

• 401K plan  

• Professional development for continuous learning   

• Work/life autonomy via flexible work hours and flexible paid time off  

• Generous parental leave  

• Regular team activities (virtual and in-person as soon as we are able)  

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contactors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements. 

Job Summary

Five9 is seeking an experienced and passionate hands-on Test Automation Manager to lead a talented team of test engineers in India. The ideal candidate will be a strong technical leader with a proven track record in both people management and the design and implementation of cutting-edge test automation frameworks. You will be responsible for mentoring your team, ensuring the quality of our production systems, and driving the adoption of innovative practices, including AI-powered testing solutions.

Key Responsibilities

• Team Leadership & Mentoring:
  • Lead, mentor, and manage a team of 5-8 test automation engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.
  • Conduct regular performance reviews, provide constructive feedback, and support the career development of your team members.
• Production Support:
  • Participate in an on-call roster to provide critical support for production systems during the India time zone, ensuring system stability and reliability.
  • Lead the team in troubleshooting and resolving production issues in a timely and efficient manner and acting as point of contact for escalations in India.
• Test Automation Strategy & Development:
  • Lead the design, development, and maintenance of robust and scalable test automation frameworks and practices.
  • Drive the strategy for various testing disciplines, including functional, regression, performance, and API testing.
  • Stay current with industry trends and champion the adoption of new tools and technologies to enhance testing efficiency.
• Innovation & AI Adoption:
  • Act as a key driver for innovation within the test automation group.
  • Explore, evaluate, and implement AI-powered tools and methodologies to accelerate testing cycles, improve test coverage, and enhance overall product quality.

Required Qualifications & Skills

• 8-15 years of experience in software development lifecycle involving development, testing strategy, DevOps practices with at least 3-5 years in a management or leadership role.
• People Management: Demonstrated experience in managing and mentoring engineering teams.
• Technical Expertise:
  • Strong hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright).
  • Proficiency in at least one programming language such as Java or Python.
  • Experience with CI/CD pipelines and tools (e.g., GitLab CI, Jenkins).
  • Solid understanding of software development life cycles and agile methodologies.
• Production Support: Proven experience in a production support or on-call role for mission-critical systems.
• Excellent communication and interpersonal skills.
• Experience with cloud platforms with at least one (e.g., GCP, AWS, Azure)
• Knowledge of containerization technologies like Docker.
• Knowledge of scripting technology such as BASH, PowerShell.

Preferred Qualifications

• Experience working with cloud platforms (e.g., GCP, AWS, Azure).
• Knowledge of Kubernetes.
• A keen interest and/or hands-on experience with AI in software testing.

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

This job requires daily onsite work at our headquarters in Hyderabad.   

Who we need  

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. We are seeking candidates inspired by the opportunity to securely apply data in the development of real-world health solutions. Beyond core capabilities, we seek problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference.  

We do things the right way. Our commitment to security, privacy, and compliance is foundational to the trust our members, customers, and partners place in us. This position is critical to protecting the infrastructure behind the most representative, complete, and timely source of linked patient data in the US. 

If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.  

This opportunity  

Success in the healthcare industry is predicated on a foundation of trust. We demonstrate our trustworthiness as stewards of health data through three foundational pillars: security, privacy, and compliance.   

At Truveta, data security is not just an internal requirement; it is essential to enabling trusted research, regulatory-grade evidence, and responsible innovation at scale. Truveta has achieved HITRUST r2 certification, completed a SOC 2 Type 2 examination, and maintains ISO 27001 certification, with ISO 27701 and ISO 27018 extensions. These certifications reflect a rigorous, independently assessed approach to managing risk, protecting sensitive data, and maintaining the controls required for a highly trusted research environment. 

Responsibilities: 

• Design and implement Azure cloud-based infrastructure, including using tools for infrastructure as code(IaC) and automation to meet technical, security and business needs. 

• Design and implement Azure cloud environments (tenant, subscription, VM, storage account, databases, networking, firewalling) optimized for AI/ML workloads. 

• Manage and maintain Azure Networking, Azure firewalls/VPN and associated policies/rules, Web Application Firewall, Application Gateway, Front Door, VNET peering, ensuring security, availability, scalability, and performance. 

• Secure Azure Kubernetes clusters, containers, and images. 

• Establish and enforce Azure security policies, manage access controls, and ensure the infrastructure complies with relevant regulations. 

• Automate tenant and infrastructure provisioning, deployments, and other routine tasks to increase efficiency. 

• Monitor Azure cloud resources, analyze performance, and troubleshoot issues as they arise. 

• Perform incident troubleshoot and problem resolution for office network, cloud infrastructure, and own postmortems. 

• Work with Engineering teams and external teams, gather requirements, develop and integrate cloud solutions and support business needs. 

• Actively participate in architecture, code reviews, presentations, share learns and best practices to enable flawless deployment and quality operations. 

• Evaluate and implement new security features/services/products to secure Truveta Azure infrastructure. 

• Support innovation and cost management by developing new ideas for Azure cloud infrastructure and related tools. 

• Interact with compliance team to deliver compliance certificates and remediate gaps during compliance finding and controls. 

Qualifications  

• A minimum bachelor's in computer science, Software Engineering, Electrical or Electronics Engineering, Information Systems, or equivalent 

• 5+ years’ experience in public cloud networking & security design, implementation & support 

• Experience of TCP/IP IPv4/v6, office network (Routing/Switching/WAN, Wi-Fi & Security) management 

• 3+ years automation experience in Azure Cloud Networking / Azure DevOps or GitHub CI/CD pipelines in any of the following: Python, PowerShell, Terraform, Bicep, YAML template 

• 3+ years network security practices in on-premises and/or cloud environment 

• Experience managing and supporting Windows Desktop OS, MacOS, managed endpoint administration at scale across an enterprise sized environment 

• Understanding the Windows Desktop/Mac OS packaging, scripting, and automated deployment tools, such as Microsoft Intune and Jamf. 

• Ability to participate in on-call rotation 

Preferred qualifications  

• Experience in implementation & securing platforms/services in one or more public clouds (Azure, AWS, GCP)  

• Self-starter with proven ability to develop creative solutions that enable customers and cost efficiency 

• Interest and ability to research new and emerging technologies to better solve cloud infrastructure problems or improve security posture 

• Certifications in Cloud/Network/Security (such as Azure AZ500, AZ700, Cisco CCNA/CCNP, Fortinet NSE 3-6, Palo Alto PCNSE, etc.) 

Sr. Security Engineer - IAM 

Truveta provides unprecedented real-world data and real-time intelligence, powered by a dataset built with and owned by US health systems united in a mission of Saving Lives with Data. Together, we power breakthrough medical discoveries, accelerate regulatory-grade evidence, and improve patient care. Today, Truveta enables research on more than 130 million de-identified patients across the US.  

Achieving Truveta’s ambitious mission requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

This job requires daily onsite work at our headquarters in Hyderabad.   

Who We Need 

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. 

If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. 

This Opportunity 

Success in the healthcare industry is predicated on a foundation of trust. We demonstrate our trustworthiness as stewards of health data through three foundational pillars: security, privacy, and compliance. 

The successful candidate will design, implement, and support solutions that support the company’s Digital Workplace strategy. They will work on leading edge technologies that help modernize endpoint management by leveraging the cloud to quickly deliver end-user improvements. 

Responsibilities  

• Identity Lifecycle & Access Management 

• Manage and improve provisioning, de-provisioning, and modification processes for user accounts and service principals across cloud and enterprise systems. 

• Conduct access reviews, entitlement cleanups, and role evaluations to ensure least-privilege access. 

• Identify gaps in lifecycle processes and recommend enhancements or workflow automation opportunities.

• Access Requests & Role Governance 

• Process and validate access requests, ensuring alignment with RBAC models, security policies, and job function requirements. 

• Contribute to the development and refinement of RBAC roles, access policies, and approval workflows. 

• Partner with stakeholders to analyze access patterns and propose more efficient and secure role structures.

• Application Integration & IAM Enablement 

• Support onboarding applications into IAM systems, including SSO configuration, SCIM provisioning, OAuth app integration, and secure authentication setup. 

• Work with application and engineering teams to ensure proper identity integration and consistent enforcement of IAM standards. 

• Assist with evaluating and implementing new IAM tools or capabilities as the organization evolves.

• Security Controls & Identity Governance 

• Implement and support IAM security controls such as MFA, Conditional Access policies, PIM, and identity governance features. 

• Monitor for identity threats, misconfigurations, and anomalies; proactively recommend remediation steps. 

• Participate in maturing identity governance processes such as certification campaigns, privileged access workflows, and separation-of-duty reviews. 

• Incident Response & Operational Support 

• Troubleshoot and resolve identity-related issues with moderate complexity, including authentication failures, directory sync issues, and access conflicts. 

• Investigate identity-related security alerts and coordinate escalation with Security Operations team as needed. 

• Provide SME support to IT, security, and engineering teams for IAM-related questions and problems.

• Compliance, Auditing & Reporting 

• Support internal and external audits by preparing access-related evidence, reports, and documentation. 

• Ensure IAM controls and workflows meet regulatory, security, and policy requirements. 

• Develop periodic reports on access activity, privileged accounts, anomalies, and IAM policy adherence.

• Documentation, Knowledge Sharing & Process Improvement 

• Maintain accurate and detailed documentation of IAM processes, workflows, configurations, and standards. 

• Contribute to internal knowledge bases, runbooks, training materials, and user guides. 

• Continuously evaluate IAM processes and tools to identify opportunities to streamline, standardize, or automate. 

Key Qualifications 

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to Computer Science, Information Security and Information Systems. 

• 5+ years of hands-on experience in an Identity and Access Management (IAM) role, with a strong focus on Azure environments. 

• Strong understanding of Azure Entra ID (Azure Active Directory), including Conditional Access, MFA, Identity Governance, PIM, directory services, and RBAC. 

• Experience supporting SSO integrations and identity protocols such as SAML, OAuth 2.0, OpenID Connect, and SCIM provisioning. 

• Ability to analyze and improve access models, workflows, and entitlements, applying least privilege and zero-trust principles. 

• Proficiency with PowerShell or similar scripting tools to automate IAM tasks and streamline operations. 

• Experience monitoring for identity-related threats, anomalous login behavior, and misconfigurations in cloud IAM environments. 

• Working knowledge of IT/security governance and compliance frameworks (e.g., SOC 2, ISO 27001, NIST) and experience supporting audits or access reviews. 

• Strong troubleshooting and diagnostic skills for identity issues involving authentication, authorization, directory sync, and permissions. 

• Excellent written and verbal communication skills, including the ability to work cross-functionally with engineering, IT, and security teams. 

• Relevant certifications preferred, such as Microsoft SC-300 (strongly preferred), AZ-104, AZ-500, or Security+. 

• Ability to work effectively in a fast-paced environment, handle multiple priorities, and take ownership of IAM responsibilities. 

• This position requires onsite work at Hyderabad, India. 

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional, and everything in between. Join us as we build an amazing company together. 

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contactors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all the requirements. 

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As an IT Workplace Technology Engineer, you will own and evolve our global endpoint, workplace, and corporate network technology ecosystem. This role focuses on delivering a secure, scalable, and seamless employee experience by leading the design, deployment, and optimization of device management, collaboration platforms, endpoint security, and corporate networking.You will work at the intersection of IT, Security, Networking, and Employee Experience, ensuring our digital workplace aligns with Zero Trust principles and modern cloud-first architectures.

As Newtwork Engineer you will

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Own and evolve the corporate network engineering stack, including wired and wireless networks across global office locations.
• Design, deploy, and operate cloud-managed networking solutions such as Cisco Meraki and Juniper Mist, covering access points, switches, firewalls, and SD-WAN.
• Architect and maintain secure office networking (VLANs, routing, switching, QoS, VPNs, and high-availability designs).
• Partner closely with Information Security to implement Zero Trust controls, including Device Trust, Network Trust, NAC, ZTNA, secure Wi-Fi (802.1X), DLP, CASB, and Secure Web Gateways (SWGs).
• Lead office network lifecycle management including new office builds, expansions, refreshes, and decommissioning.
• Monitor, analyze, and optimize network and endpoint performance using telemetry and analytics from Meraki, Mist, and endpoint management platforms.
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) to scale device, network, and policy management.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access.
• Define standards and drive consistency across device provisioning, compliance, patching, onboarding, and offboarding.
• Act as the technical lead for workplace IT and networking initiatives, mentoring team members and serving as the final escalation point for complex endpoint and network issues.

What Makes You a Great Fit ?

• 5+ years of experience in workplace IT, MDM, corporate networking, and SaaS administration, with 2+ years in a technical lead or senior engineer role.
• Deep, hands-on expertise with Microsoft Intune, Jamf Pro, and device management across macOS and Windows.
• Strong experience with enterprise networking platforms such as Cisco Meraki and/or Juniper Mist, including Wi-Fi, switching, firewalls, and SD-WAN.
• Solid foundation in network engineering fundamentals (TCP/IP, DNS, DHCP, routing, switching, wireless design, and troubleshooting).
• Proven experience implementing Zero Trust architectures, including Device Trust, Network Trust, conditional access, and identity-aware networking.
• Comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to automate and standardize infrastructure.
• Experience delivering and supporting modern office network environments optimized for cloud-first and hybrid work models.
• Strong cross-functional collaborator who works effectively with Security, HR, Facilities, and IT Operations.
• Thrive in fast-paced environments and enjoy building reliable, scalable systems that improve employee experience and operational efficiency.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Location: Remote - India 

Shift Timings: US Hours 7 pm- 4 am IST 

Role Description: 

As a Security Engineer II, you will play a pivotal role in ShipBob’s Information Security and Governance, Risk, and Compliance programs. You will design, implement, and maintain access control and threat detection solutions, participate in risk assessments and audits, and collaborate across teams to ensure the confidentiality, integrity, and availability of our critical data and systems. You will also support monitoring and detection, vulnerability assessments and incident response for ShipBob. This role reports to the Vice President, Information Tech & Security.

What you’ll do: 

• Monitor security alerts, investigate incidents, and escalate as needed across security tools.
• Support SIEM and detection (Sentinel, Defender XDR), tuning alerts and improve detections.
• Assist vulnerability management program by working with IT/Engineering and other app developers by providing security expertise, tracking remediation and ensuring SLA compliance.
• Help manage identity security including conditional access, PIM, MFA, RBAC, risky sign-ins, and access reviews.
• Maintain security documentation and collect evidence.
• Develop and automate security workflows, playbooks, and tools to improve the efficiency and effectiveness of security operations.
• Develop, enforce, and update security policies, procedures, and guidelines for access control, threat detection, and compliance with standards such as ISO 27001, SOC 2, PCI, NIST CSF, and Sarbanes-Oxley.
• Communicate risks and vulnerabilities to stakeholders, document remediation plans, and proactively share information with management.
• Build and execute regular threat hunting campaigns focused on current, emerging, and obscure tactics, techniques, and procedures.
• Proactively search for, identify, and analyze new and existing techniques to detect advanced and targeted threats.
• Utilize advanced threat hunting techniques to detect anomalies and suspicious activities.
• Collaborate with security team members, developers, operations, and stakeholders to share knowledge and best practices.
• Identify process improvements and provide actionable guidance.
• Perform other duties as assigned.

What you’ll bring to the table: 

• 4+ years of hands-on work experience with security architecture and engineering in a cybersecurity operations program.
• 2+ years of experience in incident response, detection, threat intelligence, or access control security engineering roles.
• Excellent knowledge and experience with access control frameworks and tools (IAM, RBAC, ABAC, OAuth, SAML), cloud security, network security, endpoint security, and threat intelligence.
• In-depth knowledge of Azure services (especially Azure Active Directory, Azure AD Identity Protection, Azure RBAC), and experience securing cloud-based infrastructures (Azure, M365, Google Workspace, Salesforce).
• Proficiency in scripting languages such as Python, PowerShell, Go, or Bash.
• Strong knowledge of industry-standard frameworks (MITRE ATT&CK, ISO 27001, SOC 2, NIST CSF, PCI, SOX, GDPR).
• Proven ability to manage multiple risk and compliance projects.
• Strong written and verbal communication; effective collaborator with outstanding interpersonal skills.
• Excellent analytical and problem-solving skills supporting business objectives.
• Detail-oriented, organized, and able to balance precision with big-picture thinking.
• Quick learner who proactively drives personal and professional growth.
• Demonstrated initiative and ownership in problem-solving.
• Strong design and solution implementation skills for Zero Trust Architecture.
• Desire to solve response challenges with automation.
• Security+, CISSP, CISA, CISM, CRISC, GCIA, GCIH, GREM, or similar certifications preferred; equivalent experience accepted.

Perks & Benefits: 

• Medical, Term & Accidental Insurance 
• All Purpose Leave (casual & sick time): 12 days 
• Earned Leave: 15 days 
• Public Holiday: 12 days 
• Generous Maternity & Paternity Leave 
• Quarterly Wellness Day 
• Work From Home Allowance 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-VA1

So, what’s the role all about?

The purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud.

How will you make an impact?

• AWS console administration
• New deployment tasks for databases & RDS services
• AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
• Read & analyse log/error log for Databases
• Alerts configuration, monitoring alerts and fine-tuning thresholds
• Perform RDS instance actions and comparison with Terraform code
• Export/import (Oracle) or backup/restore (SQL Server) specific data
• Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements.
• Performing database administration tasks, including at latest versions of databases.
• Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime
• Perform operational duties including database backups, application server health, service recycling.
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise.
• Have a strong skills & experience in Microsoft SQLperformance tuning and queries optimization. Used SQL Profiler, Execution Plan, extended event, Performance Monitor and DBCC Commands.
• Extensive experience in SQL server high availability solutions- Log shipping, Mirroring, Replication, Clustering and always ON.
• Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned.
• Investigate performance issues, provide and implement tuning solutions
• Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members.
• Working with monitoring tools
• Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed

Have you got what it takes?

• 4+ Yrs. of experience as DBA in managing multiple DB engines.
• Hands on experience in multiple versions of Oracle and or MS SQL database is mandatory.
• Knowledge or experience working in Oracle, Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage.
• Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
• Understanding of ITIL – incidents, service requests, change management
• Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies.
• Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
• Bachelor or Master’s Degree on Computer science or Information technology streams.
•  

You will have an advantage if you also have

• Basic coding skills in Python, Terraform.
• Nice to have knowledge on AWS Cloud, AWS RDS apart from DB technology.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  9836

Reporting into: Technical Manager.
Role Type: Individual Contributor

About the Role:

We’re looking for a highly skilled and motivated IT Automation Engineer who is passionate about solving operational challenges through automation. This role focuses entirely on designing, building, and maintaining automation workflows across IT systems and infrastructure using tools like Tines, Google Apps Script, and Python. You’ll help streamline IT processes — from user onboarding to system provisioning and offboarding — while ensuring scalability, accuracy, and efficiency across all IT operations.

Responsibilities:

• Design and develop end-to-end IT automation workflows using tools such as Tines, Google Apps Script, and Python.
• Automate employee onboarding, offboarding, and access provisioning processes across systems like Okta, Google Workspace, Slack, and Zoom.
• Build event-driven automation pipelines for system alerts, user lifecycle management, and IT workflows.
• Integrate APIs across multiple SaaS and infrastructure platforms to enable real-time automation and data synchronisation.
• Collaborate with Security and IT teams to implement Zero Trust and access automation using IdP integrations (Okta, Google Identity, Azure AD).
• Develop internal tools and scripts to reduce manual IT tasks and improve operational efficiency.
• Maintain automation logic, workflows, and configurations using version control and documentation standards.
• Implement monitoring and alerting for all automation pipelines to ensure reliability and performance.
• Research and adopt new automation frameworks, scripting techniques, and no-code/low-code tools to expand automation coverage.
• Create and maintain technical documentation, SOPs, and automation libraries for cross-team use.
• Automate the creation and maintenance of operational dashboards to provide real-time visibility into IT metrics, system health, and automation performance.
  
  

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
• 5+ years of experience in IT Automation, IT Engineering, or DevOps-style IT Operations.
• Strong programming and scripting background in Google Apps Script, Python, PowerShell, or JavaScript.
• Proven experience building workflows in automation platforms such as Tines, BetterCloud, Okta Workflows, Zapier, or Workato.
• Strong understanding of API integrations, webhooks, and event-based architecture.
• Experience automating identity and access management (IAM) operations via APIs (Okta, Google Identity, Azure AD).
• Knowledge of cloud-first environments (Google Workspace, AWS, or GCP).
• Familiarity with Zero Trust, SSO, and MFA automation principles.
• Excellent problem-solving, documentation, and analytical skills.
• A strong automation-first mindset — you continuously look for ways to eliminate manual processes and improve scalability.
  
  

Responsibilities

We are seeking a hands-on, detail-oriented Solutions Engineer to join our Solution Consulting team and support demo and proof-of-value (PoV) environments for sales, marketing, and customer success initiatives. You will collaborate with solutions architects, product managers, and developers to ensure that lab infrastructure is robust, secure, and aligned with real-world use cases.

In this role, you will be responsible to:

Pre-Sales & Technical Engagement

• Partner with AEs, Solution Architects, and cross-functional teams to deliver tailored platform demonstrations, manage POC engagements, and respond to RFI/RFP requests — driving technical sales cycles to completion.Collaborate with Customer Success to ensure seamless solution delivery and a positive post-sale customer experience.

Demo Environment & Infrastructure

• Design, deploy, and maintain virtual and physical lab environments across hybrid cloud and on-premise platforms (VMware, KVM, AWS, Azure, GCP), ensuring availability, security, and alignment with the latest product releases.Develop and maintain automation scripts (PowerShell, Python, Bash, Ansible, Terraform) and reusable components to streamline environment provisioning and accelerate field team deployments.

Collaboration & Enablement

• Work cross-functionally with Solution Architects, Product Managers, and Field Engineering to ensure demo content reflects current product capabilities and best practices.Maintain comprehensive documentation and troubleshooting guides, providing ongoing guidance and support to field teams on demo setup and usage.

Requirements

Qualifications / Experience / Technical Skills

• 2–4 years of experience in systems engineering, presales, back office support, deve ops, IT infrastructure

• Familiarity with infrastructure automation tools (e.g., Ansible, Terraform, Packer).

• Familiar with APIM, Integration, and Data Integration platforms (Boomi, Workato, Mulesoft)

• Basic scripting skills in Python, Ruby, PowerShell, or Bash.

• Experience managing cloud-based resources (e.g., AWS EC2, Azure VM).

• Strong problem-solving skills and the ability to work independently.

Preferred:

• Experience with CI/CD pipelines and version control (e.g., GitLab CI, GitHub Actions).

• Familiarity with containerization technologies (e.g., Docker, Kubernetes).

• Experience working with demo platforms or technical enablement teams.

• Understanding of enterprise software architectures and APIs (REST, gRPC).

Soft Skills / Personal Characteristics

• Strong written and verbal communication skills to collaborate effectively across technical and non-technical teams.

• Able to translate technical requirements into actionable lab builds.

• Highly organised, with the ability to manage multiple concurrent tasks or environments.

• Comfortable working in fast-paced and collaborative settings.

Overview of Role

We are seeking a highly skilled and experienced SaaS Tools Administrator to manage and optimize our suite of Software as a Service (SaaS) applications. The ideal candidate will possess in-depth knowledge of industry-standard user provisioning methods, expert knowledge of API integrations, and a proven track record of effectively administering a wide range of SaaS tools.

Responsibilities

• Google Workspace (GWS): Demonstrable expertise in managing user accounts, security settings, compliance policies, and the full suite of GWS applications (Gmail, Drive, Calendar, Meet, Docs, Sheets, Slides, etc.). This includes troubleshooting user issues, optimizing configurations for collaboration and efficiency, and ensuring data integrity and accessibility within the Google ecosystem.
• Rippling: Comprehensive understanding of Rippling for HR, IT, and Finance automation. This encompasses managing the workflows of employee onboarding and offboarding, device management, and IT provisioning. Ability to leverage Rippling's capabilities to streamline operations and enhance employee experience.
• Salesforce: Advanced administrative skills in Salesforce CRM, including user and profile management, security settings, custom object and field creation, workflow rules, process builders, and report and dashboard development. Experience in maintaining data hygiene, optimizing sales processes, and integrating Salesforce with other business applications.
• Atlassian Products : Strong proficiency in administering Jira Service Management, including managing and configuring workflows needed for the different ITSM Practices and Principles. Strong proficiency of managing Jira platform including issue types, screens, custom fields, permissions, creating and generating reports, integrating Jira with development tools, managing queues, SLAs, and customer portals. In-depth knowledge of Confluence for knowledge management, documentation, and team collaboration, involving setting up spaces, pages, and templates, managing permissions, and integrating Confluence with other Atlassian products like Jira. Ability to promote effective content creation and organization within the platform.
• Microsoft 365: Extensive experience in administering Microsoft 365 services, including Azure Entra ID,, Exchange Online, SharePoint Online, Teams, and other Office 365 applications (Word, Excel, PowerPoint, Outlook). This covers user and license management, security and compliance policies, data governance, and troubleshooting common issues.
• GitHub: Proficient in administering GitHub repositories, user access, team management, and security settings. Understanding of version control concepts and the ability to support development teams in leveraging GitHub for code collaboration and project access management.
• Asana: Skilled in administering Asana for task and project management, including setting up projects, tasks, subtasks, dependencies, and deadlines. Experience in managing teams, assigning roles, and creating custom fields and workflows to optimize project execution and visibility.
• Navan: Experience in administering Navan for corporate travel and expense management. This involves managing user profiles, processing expense reports, and integrating with financial systems to streamline business travel operations.
• OutReach: Familiarity with administering OutReach for sales engagement automation. This includes managing sequences, templates, prospect lists, and integrations with CRM systems. Ability to support sales teams in leveraging OutReach for effective lead nurturing and outreach campaigns.
• Lucid: Proficient in administering Lucidchart and Lucidspark for visual communication and collaboration. This involves managing user accounts, team folders, templates, and integrations with other productivity tools. Ability to support teams in creating diagrams, flowcharts, and visual representations for various business processes.
• Slack: Expert-level administration of Slack workspaces, including user and channel management, app integrations, security and compliance settings, and best practices for team communication and collaboration. Ability to troubleshoot connectivity issues, manage notifications, and ensure effective use of the platform.
• Manage access to various SaaS Tools using Principle of Least Privilege. This involves ensuring users have only the necessary permissions to perform their job, reducing the risk of security breaches.
• Create API scripts to automate tasks and integrate different applications, ensuring they can communicate and share data efficiently.
• Use a CLI (Command Line Interface) to manage and configure systems, providing a powerful and efficient way to control software and hardware.
• Implement policies and tools to prevent sensitive data from leaving the organization's network using the DLP (Data Loss Prevention)
• Implement and maintain user provisioning and de-provisioning processes following industry best practices.
• Develop, manage, and troubleshoot API integrations between various SaaS platforms to ensure seamless data flow and automation.
• Configure and optimize SaaS application settings to meet business requirements and enhance user experience.
• Monitor SaaS application performance, availability, and security, identifying and resolving issues promptly.
• Provide technical support and guidance to end-users on SaaS application functionalities.
• Collaborate with internal teams (IT, Security, HR, Sales, Marketing) to understand their SaaS tool needs and implement solutions.
• Develop and maintain documentation for SaaS application configurations, processes, and procedures.
• Stay up-to-date with the latest SaaS trends, features, and security best practices.
• Conduct regular audits of user access and permissions to ensure compliance and security.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in SaaS administration and management.
• In-depth knowledge of various SaaS tools and their administration, including those listed in the "Responsibilities" section.
• Expert knowledge of user provisioning methods (e.g., SCIM, JIT provisioning, directory synchronization) and identity management solutions .
• Expert knowledge of API integration principles, RESTful APIs, and webhook configurations.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and integration tasks.
• Strong understanding of security best practices related to SaaS applications.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.

So, what’s the role all about?

NiCE is looking for a Senior Site Reliability Engineer. Candidates will work supporting large complex enterprise software clients including applications, servers, SQL, network and must have excellent problem-solving skills. As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

How will you make an impact?  

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 4+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

Kubernetes + certification, Grafana , AWS, Azure, DevOps experience.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8124

Reporting into: Tech Manager

Role Type: Individual Contributor

What you’ll be doing

• System Administration: Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.​
• Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.​
• Device Management: Utilize Iru/Kandji for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management.. ​
• Collaboration Tools: Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members.​
• Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks, enhancing operational efficiency and reducing manual intervention.​
• Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.​
• Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.​
• Technical Support: Provide expert-level technical support to staff, resolving complex hardware and software issues promptly.​
• Project Leadership: Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies.

What we look for:

• Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.​
• Experience: Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment.​
• Technical Proficiency:
• macOS Expertise: Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments.​
• Windows Operating systems: Advanced knowledge of Microsoft Intune, application deployment, device management.
• Device Management: Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta.​
• Cloud Solutions: Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure.​
• Scripting and Automation: Advanced scripting skills in languages such as Bash, Python, Go, Powershell, Terraform: applied to automate tasks, enhance scalability, and deliver efficient, secure results.​
• Apple Deployment Programs: In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Kandji, Kolide and Crowdstrike to streamline device deployment and management.​
• Hardware and Infrastructure: Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations.​
• Collaboration and Independence: Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting.​
• Cross-Platform Support: Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance.​
• Startup Experience: Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes.​

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Why Cast AI?

Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.

The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.

Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.

Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. 

Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.

Join us as we build the future of autonomous infrastructure.

About the role

As a Sales Engineer, you will be part of our fast growing Go To Market organization and will play a crucial role in expanding our business and ensuring our clients understand and utilize our technology to its full potential. Your work will have a direct impact on our bottom line and customer satisfaction

Requirements:

• Based in Bangalore
• Proven Sales Engineer experience in cloud, AI, or related tech fields.
• Exceptional presentation skills for conveying complex ideas in a compelling manner.
• In-depth knowledge of cloud tech, Kubernetes, and AI/ML concepts.
• Successful track record in building client relationships and exceeding sales goals.
• Excellent communication, negotiation, and problem-solving skills.
• Willingness to travel as needed.
• Fluency in scripting languages (Python, Bash, Powershell, etc.).

Responsibilities:

• Guide sales teams with technical expertise to ensure clients grasp the value of our products.
• Conduct captivating product demonstrations, simplifying complex technology for diverse audiences.
• Customize and deliver persuasive presentations tailored to meet client needs.
• Evaluate client technical needs, proposing solutions and collaborating with technical teams for customization.
• Stay ahead of market trends, competitors, and customer needs to keep our solutions relevant and competitive.
• Represent Cast AI at conferences and trade shows, networking with potential clients and gathering market insights.

What’s in it for you?

• Competitive salary.
• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Premium health insurance.
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.
  #LI-Remote

Why we're hiring:

The Automation Engineer is responsible for designing, developing, and maintaining security automation solutions that enhance detection, response, workflow efficiency, and operational consistency across Operational Security. Working under the Automation Lead, this role builds high-quality SOAR playbooks, integrations, scripts, AI-assisted workflows, and orchestration pipelines to reduce manual workloads and support the Autonomic Security Operations (ASO) model.

What you'll be doing:

Core Responsibilities

Automation Engineering & Development

• Develop SOAR playbooks, workflows, and automations for alert triage, enrichment, containment, and remediation.
• Build scalable, reusable automation components, scripts, and integrations.
• Implement high-quality scripting using Python, PowerShell, and REST APIs.
• Ensure appropriate version control, QA, testing, and documentation of automation artefacts.
• Maintain reliability of automations by monitoring performance, exceptions, and system behaviour.

Platform Integration & Tooling Engineering

• Integrate SOAR with SIEM, EDR, TIP, cloud-native security tools, and case management systems.
• Engineer automation pipelines to support Microsoft and Google security ecosystems.
• Develop API integrations, webhooks, and event-driven automation triggers.
• Support data transformation, enrichment, and telemetry orchestration requirements.

AI / ML Automation Enablement

• Contribute to embedding AI/ML-driven enrichment and correlation logic into automated workflows.
• Support operationalisation of ML models for anomaly detection and decision support.
• Collaborate with data and detection teams to refine and enhance AI-enabled automation.

Workflow Engineering & Process Automation

• Translate SOPs, response runbooks, and detection workflows into automated processes.
• Identify automation opportunities to eliminate manual tasks across SecOps functions.
• Ensure automated processes remain consistent, auditable, and compliant with Operational Security standards.

Operational Collaboration & Support

• Work with Detection Engineering, Incident Response, Threat Hunting, and Threat Intelligence teams to automate use cases.
• Participate in post-incident reviews and embed improvements into automation workflows.
• Assist with tool evaluations, optimisation initiatives, and integration efforts led by the Automation Lead.

Continuous Improvement

• Contribute to a backlog of automation enhancements and new capabilities.
• Optimise accuracy, resilience, and efficiency across automation workflows.
• Ensure alignment with GCAT SOC10x principles, including 10X Technology, Process, Speed, and Visibility.

What you'll need:

Technical Expertise

• Experience with SOAR platforms such as Cortex XSOAR, Splunk SOAR, or Chronicle SOAR.
• Proficiency in Python and/or PowerShell for automation development.
• Strong understanding of REST APIs, JSON, and event-driven automation.
• Experience integrating SIEM, EDR, TIP, and cloud-native security tools.

Process & Operational Knowledge

• Understanding of workflows across SOC, Incident Response, Threat Hunting, and Detection Engineering.
• Ability to convert operational requirements and SOPs into engineered automation.
• Familiarity with playbooks, runbooks, and security process governance.

Collaboration & Delivery

• Strong communication and documentation skills.
• Ability to work in an engineering-led, automation-first culture.
• Experience working with cross-functional technical teams in security operations.

Certifications (Preferred)

• SOAR platform certifications.
• GIAC (GMON, GCTI, GCIH, GCDA).
• Python or scripting certifications.
• Azure or GCP cloud certifications.

Key Attributes

• Engineering-first mindset with strong attention to detail.
• Problem-solving orientation with a focus on automation and efficiency.
• Structured, methodical, and reliable approach to delivery.
• Commitment to operational excellence and continuous improvement.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

The Threat Hunter is responsible for proactively identifying advanced threats that evade traditional security controls. This role involves hypothesis-driven investigations, leveraging threat intelligence, and analyzing telemetry across endpoints, networks, and cloud environments to uncover stealthy adversary activity. The Threat Hunter plays a critical role in reducing dwell time and strengthening organizational resilience under the Autonomic Security Operations model.

What you'll be doing:

Proactive Threat Hunting

· Execute hypothesis-driven hunts based on adversary TTPs and threat intelligence.

· Analyze telemetry from SIEM, EDR/XDR, NDR, and cloud-native platforms to identify anomalies.

· Develop and maintain hunting queries and scripts for automation and repeatability.

· Validate detection coverage through purple team exercises and adversary emulation.

Threat Intelligence Integration

· Incorporate emerging threat intelligence into hunting hypotheses and detection pipelines.

· Maintain awareness of global threat actor tactics, techniques, and procedures (MITRE ATT&CK).

Continuous Improvement

· Document hunt findings and feed insights into detection engineering and SOC workflows.

· Maintain a backlog of hunting hypotheses and visibility gaps for remediation.

· Contribute to automation of hunting workflows using scripting and SOAR platforms.

Strategic Alignment to GCAT SOC10x

· 10X People: Continuous learning and knowledge sharing within the team.

· 10X Process: Embed agile, hypothesis-driven hunting workflows.

· 10X Technology: Leverage AI/ML analytics for anomaly detection and hunt acceleration.

· 10X Visibility: Ensure comprehensive telemetry ingestion across hybrid environments.

· 10X Speed: Reduce dwell time and accelerate detection-to-response cycles.

What you'll need:

Technical Expertise

· Strong knowledge of threat hunting methodologies and frameworks (MITRE ATT&CK, TaHiTI).

· Proficiency in SIEM, EDR/XDR, and log aggregation tools across hybrid infrastructure.

· Scripting skills (Python, PowerShell) for automation and data analysis.

· Familiarity with threat intelligence integration and behavioral analytics.

Collaboration & Communication

· Ability to work closely with SOC, IR, and engineering teams.

· Skilled in documenting hunt outcomes and communicating findings effectively.

Certifications (Preferred)

· GIAC GCTI, GCIH, or equivalent advanced security certifications.

Key Attributes

· Automation-first mindset with focus on scalability and resilience.

· Strong analytical and problem-solving skills.

· Excellent communication and teamwork capabilities.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?