Job Summary

We are seeking a highly skilled Senior Azure Infrastructure Engineer to design, implement, and manage secure, scalable, and resilient Azure cloud environments. This role has a strong focus on Disaster Recovery (DR) and business continuity for critical workloads.

You will lead the design and execution of DR strategies, ensuring alignment with enterprise standards and industry best practices. The ideal candidate brings deep Azure expertise, strong automation skills, and a commitment to operational excellence.

Key Responsibilities

Azure Infrastructure & Cloud Engineering

• Design and implement Azure infrastructure solutions including compute, storage, networking, and security
• Lead Azure Landing Zone design and implementation aligned with enterprise architecture
• Optimize infrastructure for performance, availability, scalability, and cost
• Ensure alignment with Microsoft Well-Architected Framework

Disaster Recovery & Business Continuity

• Architect and implement DR solutions using Azure Site Recovery (ASR) and Azure Backup
• Define and manage RTO/RPO objectives, failover/failback strategies, and DR test plans
• Configure cross-region replication and traffic routing using Azure Traffic Manager and Front Door
• Automate DR processes, runbooks, and recovery workflows
• Conduct DR drills and continuously improve recovery readiness

Infrastructure as Code & Automation

• Develop and maintain Infrastructure as Code (IaC) using Bicep, ARM templates, and Terraform
• Automate deployments and operations using PowerShell scripting, Azure CLI, and DevOps pipelines
• Collaborate with DevOps teams to implement CI/CD pipelines and environment automation

Security, Compliance & Governance

• Implement governance using Azure Policy, Blueprints, and RBAC
• Ensure compliance with regulatory standards and security best practices
• Manage identity and access using Azure AD, MFA, and hybrid identity solutions
• Perform security audits and vulnerability assessments

Monitoring & Operational Excellence

• Implement monitoring and alerting using Azure Monitor and Log Analytics
• Lead incident response, troubleshooting, and Root Cause Analysis (RCA)
• Participate in on-call rotations and provide escalation support during critical incidents
• Maintain documentation, runbooks, and knowledge base

Mandatory Skills

• Azure Core Infrastructure (Landing Zone design & implementation)
• Disaster Recovery using Azure Site Recovery (ASR)
• Infrastructure as Code (IaC): Bicep, ARM, Terraform
• PowerShell scripting
• Strong experience in Azure networking, security, and monitoring

Required Qualifications

Experience

• 5+ years of experience in Azure infrastructure engineering
• Minimum 2+ years focused on Disaster Recovery / ASR solutions

Education

Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Certifications

• CJIS Certification (mandatory; must obtain if not already certified)
• Microsoft Certified: Azure Solutions Architect Expert (preferred)

Preferred Skills

• Experience with hybrid cloud DR (on-premises to Azure)
• Hands-on with Azure DevOps and CI/CD pipelines
• Experience with Azure Backup, Traffic Manager, Front Door
• Knowledge of automation accounts and observability tools

Soft Skills

• Strong problem-solving and troubleshooting skills
• Excellent communication and documentation abilities
• Ability to work independently and in a global team environment
• Proactive mindset with focus on reliability and security

#LI-US1

We’re looking for a Senior Systems Analyst to lead complex data migration efforts for our customers. In this role, you’ll own the end-to-end migration lifecycle – working directly with customers to analyze, map, transform, and validate data as it moves from legacy systems into Bridgeway’s platform. 

This is a hands-on, customer-facing role for someone who is comfortable solving problems in real time and driving migrations to a successful go-live. 

Responsibilities: 

• Lead full-cycle data migrations across multiple customer projects (discovery → mapping → transformation → validation → go-live)
• Act as the primary technical contact for customers, guiding data strategy, surfacing risks, and managing expectations
• Collaborate with Business Analysts and other Professional Services teams to understand data requirements, provide data analyses to assist with the configuration of our software, and accurately map data to meet customer needs
• Analyze and validate large, complex datasets using advanced SQL
• Build and execute ETL/ELT processes (SSIS, Talend, Informatica, or similar)
• Develop data mapping logic, transformation rules, and validation strategies
• Identify and resolve data quality issues through profiling, cleansing, and root cause analysis
• Work across file formats (CSV, Excel) to support data exchange
• Plan and execute cutover activities, including go-live coordination and validation sign-off
• Partner with internal teams to troubleshoot issues and ensure accurate data delivery
• Mentor junior team members and contribute to improving migration processes and standards 

Requirements: 

• 5+ years of experience in data migration, warehousing, systems analysis, or ETL-focused roles
• Bachelor’s degree in Computer Science or a related field
• Advanced SQL or Python skills (complex queries, joins, performance tuning)
• Hands-on experience with ETL/ELT tools (SSIS preferred)
• Experience with scripting (Python or PowerShell) for automation
• Proven ability to manage multiple migrations at once without dropping the ball
• Strong customer-facing communication skills—you can explain technical issues without hiding behind jargon
• Use and understanding of data dictionaries, source to target mapping, and relational database concepts required
• High attention to detail and a problem-solving mindset
• Exposure to AI for data analysis, validation, or development a plus
• Databricks, Snowflake or similar a plus 

Bridgeway is an equal opportunity employer.

Position Summary

As an Effectual Cloud Migration Engineer, you will be an important member of a migration team assisting clients who are migrating from on-premises infrastructure or VMC to AWS cloud native services. You will work with a technical leader to implement, manage, and migrate workloads to AWS cloud environments, while maintaining optimal migration strategies for diverse application portfolios. The engineer will utilize AWS-native services, containerization, serverless architectures, and advanced analytics capabilities to modernize and migrate applications, ensuring seamless transitions that align with best practices and the Well-Architected Framework. This position reports to Sr Manager, Migrations and Modernizations.

A Glimpse into the Daily Routine of a Cloud Migration Engineer

As an Effectual Cloud Migration Engineer, you will be responsible for planning, executing, and optimizing cloud migration projects on the AWS platform. You will leverage your expertise in AWS migration tools and methodologies to ensure successful and efficient migrations for our clients. Additionally, you will provide technical leadership and mentorship to customer engineers as they begin to adopt AWS services.

Responsibilities

• Utilize AWS migration tools and methodologies to assess, plan, and execute migrations of workloads to the AWS platform.
• Design, deploy, and maintain scalable and highly available cloud infrastructure solutions.
• Collaborate with cross-functional teams to ensure seamless application migrations across compute, storage, networking, and security.

• Utilize AWS services such as AWS Migration Hub (MGN) or Database Migration Service (DMS) to facilitate migrations.
• Implement and manage cloud services and resources, such as virtual machines, containers, storage, networking, and serverless computing
• Develop and maintain automation scripts and infrastructure-as-code (IaC) templates to streamline the provisioning and configuration of cloud resources
• Monitor and optimize cloud infrastructure performance, ensuring efficient resource utilization and cost optimization
• Provide technical guidance and expertise to client cloud engineers and support teams as they adopt AWS
• Collaborate with security teams to implement and enforce cloud security measures, including access controls, encryption, and threat detection.
• Support incident response and troubleshooting of cloud infrastructure-related issues, ensuring minimal service disruptions

Qualifications

• 5+ years of experience as a technical specialist
• 4-7 years of experience developing AWS cloud infrastructure
• 2+ years Hands-on experience with AWS migration services such as AWS Migration Hub (MGN), Database Migration Service (DMS), and AWS Cloud Migration Services.
• Solid experience planning and executing cloud migration projects, preferably on the AWS platform, including Mobilize (wave planning) and Migrate phases of an AWS Migration.
• Proficient in developing Infrastructure-as-Code (e.g.: Terraform / AWS CloudFormation)
• Work with multiple clients, in parallel
• Experience with AWS including core services and infrastructure components
• Proficiency in scripting and automation using languages like Python, PowerShell, or Bash
• 2+ years of experience with infrastructure-as-code tools such as Terraform or CloudFormation

Required Certifications

• AWS Certified Cloud Practitioner

Optional Certifications

• AWS Certified DevOps Engineer – Professional
• AWS Certified Advanced Networking - Specialty
• • AWS Certified SysOps Administrator - Associate
  • AWS Certified Security - Specialty

Nice to have

• Experience with log management, monitoring, and data analysis
• Familiarity with virtualization, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
• Knowledge of networking concepts and protocols, including virtual private clouds (VPCs), subnets, load balancers, and DNS
• Understanding of cloud security principles and best practices, including access controls, encryption, and security groups
• Experience in data and database management, including data integration, ETL processes, SQL query optimization, and database administration
• Familiarity with relational databases (e.g., MySQL, PostgreSQL, SQL Server) and NoSQL databases (e.g., MongoDB, Cassandra)
• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve cloud infrastructure and data-related issues
• Effective communication and collaboration skills to work effectively with cross-functional teams and stakeholders in English language
• Continuous learning mindset to stay updated with emerging cloud technologies and industry trends
• Knowledge of Agile / Scrum SDLC methodologies
• Ability to work Eastern Standard Time Zone schedule but support customers in different regions
• AWS Solution Architect Associate Certification
• Experience in VMware hosted Virtual Machine Infrastructure
• Cloud Cost Optimization (Right-Sizing, Cost Management Tools)

Location: Remote

Company Offered Benefits

Full-time employees are eligible to participate in our employee benefit programs:

• Medical, dental, and vision health insurances,
• Short-term disability, long-term disability, and life insurance,
• 401 (k) with Company match
• Paid time off (PTO) (120 hours PTO that accrue over one year)
• Paid time off for major holidays (14 days per year)
• These and any other employee benefit offerings are subject to management’s discretion and may change at any time. 

Physical Demands and Work Environment  

The work is generally performed in an office environment.  Physical demands include sitting, keyboarding, verbal communication, and written communication.  Employees are occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 

Salary Range for this position: $125,000-$140,000

CA ID: IT10000642B 

"Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on your skills and understanding of the role requirements.” 

This job description may not be inclusive of all assigned responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity. 

Your Mission 💪

What you’ll be doing 🎯

• Produce high-level and low-level designs and peer-review technical deliverables as required.
• Undertake implementation and migration of solutions and services.
• Create and maintain accurate documentation for all tasks and projects, ensuring accuracy in all proposals, Statement of Works, and technical documentation.
• Provide daily progress updates and maintain timesheets.
• Adhere to departmental processes, procedures, and company policies.
• Comply with all Security, Health & Safety, and Environmental requirements
• Communicate effectively at all organisational levels, including CIO.
• Adapt communication style to suit different audiences.
• Build cross-departmental relationships (e.g. Sales, PMO, Managed Services).
• Work both independently and collaboratively depending on engagement type.
• Demonstrate enthusiasm for the technologies recommended and deployed.
• Work to deadlines with confidence and professionalism.
• Maintain a personal development mindset and willingness to cross-skill.

What experience we think you’ll need 🚀

• In-depth understanding and experience designing and implementing unstructured data and object storage platforms, particularly Dell technologies.
• Excellent understanding and hands-on experience in designing and implementing enterprise server and storage platforms (e.g. Dell, HPE), including block storage and hyperconverged infrastructure solutions. 
• Strong experience designing and implementing enterprise virtualisation platforms (e.g. VMware vSphere with vCenter, Nutanix, Microsoft).
• Experience and understanding of data protection, appliance, and cyber recovery solutions (Dell, HPE, Veeam).
• Design and implementation of enterprise storage platforms from Dell (PowerStore, PowerScale, ECS, Unity, CloudIQ) and HPE (Alletra B & X series, dHCI, 3PAR, Nimble)
• Designing and implementing Dell VxRail, PowerFlex, Azure Local, Dell EMC VPLEX / Metro nodes and other Hyper-Converged platforms.
• Design and implementation of Dell PowerEdge, Dell MX and HPE Synergy Blade chassis.and HPE Proliant servers
• Working knowledge of Nutanix HCI and AHV virtualisation platforms.
• Strong understanding of Fibre Channel and iSCSI SAN technologies.
• Experience designing and implementing stretched cluster technologies
• Solid understanding of networking fundamentals (VLANs, IP addressing, routing concepts).
• Awareness of security best practices for enterprise infrastructure platforms.
• Extensive data migration experience.
• Exposure to infrastructure-as-code (Ansible, Terraform) and automation (PowerShell, Python) is beneficial.

Job Responsibilities

• Design and deploy CMMC-compliant enclave architectures in Azure: cloud-only (GCC/GCC High), hybrid (on-prem + GCC), and on-premises environments. Select and implement the appropriate topology (hub-spoke, segmented) based on client requirements. 
• Provision and configure Microsoft 365 GCC and GCC High tenants including initial setup, domain verification, licensing assignment, and tenant hardening.
• Configure Microsoft Entra ID: user provisioning, Security Groups, Administrative Units, Conditional Access policies (MFA, device compliance, location-based, session controls), Privileged Identity Management (PIM), and Identity Protection risk policies.
• Deploy and configure Microsoft Intune: device enrollment, compliance policies, configuration profiles, security baselines (CIS/STIG), BitLocker encryption with FIPS 140-2 compliance, Windows Update for Business rings, and application management via Company Portal.
• Deploy and configure Microsoft Sentinel: Log Analytics workspace setup, data connector deployment (M365, Entra ID, Defender, Azure Activity, Firewall, NSG flow logs), KQL-based analytics rules, automation playbooks (Logic Apps), and CMMC compliance workbooks/dashboards. 
• Deploy and configure Microsoft Defender for Endpoint: device onboarding, antivirus policies, Attack Surface Reduction (ASR) rules, endpoint DLP, network protection, web content filtering, and vulnerability management. 
• Configure Microsoft Purview: sensitivity labels (CUI, FCI, Public), auto-labeling policies, DLP policies across Exchange, SharePoint, Teams, and endpoints, and information barriers where required. 
• Design and implement Azure networking: Virtual Networks, subnets, NSGs, Azure Firewall, Azure Bastion, VPN Gateway (site-to-site and point-to-site), Private Endpoints, route tables, and DDoS Protection. 
• For hybrid environments: configure Azure AD Connect (or Cloud Sync), hybrid device join, pass-through authentication or password hash sync, split DNS, and Azure Arc for on-premises server management. 
• Configure encryption across the environment: BitLocker (XTS-AES 256), FIPS 140-2 compliance mode, TLS 1.2+ enforcement, VPN encryption (IKEv2/AES-256), and Purview encryption for CUI-labeled content. 
• Execute remediation tasks from the CMMC Remediation Tracker as assigned by the GRC Consultant. Each task maps a specific NIST 800-171 control objective to an Azure/M365 configuration with step-by-step instructions. 
• Capture and organize technical evidence for each implemented control: configuration screenshots, policy exports (JSON), audit log samples, compliance reports, and test results. 
• Support incident response capability deployment: Sentinel playbook creation, automated notification workflows, and incident response procedure testing. 
• Perform client environment migrations to GCC/GCC High (tenant-to-tenant migration using BitTitan, ShareGate, or native Microsoft tools). 
• Work across 4-7 concurrent client environments at various stages of build and remediation. 

Job Qualifications
Required Technical Experience

• Willing to work in a hybrid setup—remotely or on-site at client locations, as required.
• 3+ years hands-on experience administering Microsoft Azure and M365 environments in a professional capacity (not lab-only). 
• Direct experience configuring Conditional Access policies, Entra ID PIM, and identity architecture (cloud-only and hybrid with Azure AD Connect). 
• Direct experience deploying and managing Microsoft Intune for endpoint compliance, configuration profiles, security baselines, and BitLocker management. 
• Direct experience deploying Microsoft Sentinel including data connectors, KQL query writing, analytics rules, and automation playbooks. 
• Experience configuring Azure networking: VNets, NSGs, Azure Firewall or third-party NVA, VPN Gateway, and network security architecture. 
• Experience deploying Microsoft Defender for Endpoint including device onboarding, ASR rules, and vulnerability management. 
• Proficiency with PowerShell and Microsoft Graph API for automation and bulk configuration tasks. 
• Understanding of NIST SP 800-171 controls and how they map to specific Azure/M365 technical implementations. 

Strongly Preferred Technical Experience

• Experience with Microsoft 365 GCC or GCC High environments (tenant provisioning, licensing nuances, feature differences from commercial M365). 
• Experience with tenant-to-tenant migrations (commercial to GCC/GCC High) using BitTitan MigrationWiz, ShareGate, or native Microsoft tools. 
• Experience configuring Microsoft Purview: sensitivity labels, auto-labeling, DLP policies across Exchange, SharePoint, Teams, and endpoints. 
• Experience with FIPS 140-2 configuration and DISA STIG or CIS benchmark implementation via Intune or GPO. 
• Experience supporting defense industrial base (DIB) or federal contractor IT environments. 
• Experience with Azure Arc for hybrid server management and Azure Bastion for secure remote administration.

Required Certifications 

(must hold at least two from this list): 

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Architecture design and decision-making. 
• Microsoft Certified: Azure Administrator Associate (AZ-104) - Core Azure resource management. 
• Microsoft Certified: Security Operations Analyst Associate (SC-200) - Sentinel, Defender, and security operations. 
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) - Entra ID, Conditional Access, PIM. 
• Microsoft Certified: Information Protection and Compliance Administrator (SC-400) - Purview, DLP, sensitivity labels. 
• Microsoft Certified: Endpoint Administrator Associate (MD-102) - Intune and device management. 

Preferred Certifications

(significant advantage): 

• CompTIA Security+ (SY0-701) 
• CMMC Registered Practitioner (RP) - Understanding of CMMC framework from technical perspective. 
• Microsoft Certified: Cybersecurity Architect Expert (SC-100) 
• Microsoft 365 Certified: Administrator Expert (MS-102) 
• Certified Information Systems Security Professional (CISSP) 
• GIAC certifications (GSEC, GCIA, GCIH) - Deep security operations knowledge. 

Skills & Competencies

• Execution-focused: ability to follow SOPs and runbooks precisely while identifying when something does not match documented steps and escalating appropriately. 
• Multi-tenant management: comfortable switching between 4-7 different client Azure/M365 environments daily without cross-contaminating configurations. 
• Documentation discipline: every configuration change is documented, every evidence artifact is captured, every deviation from the SOP is noted. 
• Troubleshooting: when Conditional Access blocks legitimate users, when Sentinel data connectors go unhealthy, or when WDAC blocks a required application, you can diagnose and resolve without waiting for escalation. 
• Security mindset: you understand why least privilege matters, why default-deny is the correct network posture, and why FIPS-validated encryption is required for CUI. 
• Clear written communication: when you find something in the client environment that does not match what the GRC Consultant scoped, you can document it clearly so the team can make decisions. 

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client:

We’ve proudly served the Portland and Washington areas for over 20 years, delivering innovative IT solutions and exceptional client service.

We’re looking for a well-rounded, client-ready systems engineer to support our growing MSP team. You’ll bring strong technical skills, excellent communication, and sound judgment—knowing when to act independently and when to ask for help.

This isn’t a role for a lone wolf—we succeed through collaboration, resourcefulness, and shared ownership. You should be confident in your ability to deploy, configure, and support infrastructure, but humble enough to know when it’s time to loop others in.

If you're the kind of person who takes initiative, communicates clearly, and genuinely cares about the client experience, we want to hear from you.

Responsibilities:

• Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding

• Deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs

• Configure and support SonicWall firewalls, including VPNs and NAT policies

• Execute disaster recovery procedures using tools like ShadowProtect, Datto, or Veeam

• Administer and troubleshoot cloud platforms, including Microsoft 365, Entra ID, and Google Workspace

• Communicate proactively with clients—troubleshoot issues, set expectations, and build trust

• Ask for help when needed—collaborate with the team to avoid spinning cycles or wasting billable time

• Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts

• Create and update client documentation (e.g., IT Glue, Autotask)

• Automate repetitive tasks using basic PowerShell or batch scripting

• Prioritize client outcomes—deliver the right result, not just the right answer

Requirements:

• Minimum of 5 years of experience in an IT consulting or MSP environment (non-negotiable)

• Excellent written and verbal English communication skills—clear, professional, and client-facing

• Proven ability to deploy and manage Windows Server environments, including Active Directory, DNS, DHCP, and GPOs

• Hands-on experience with SonicWall firewall configuration, including site-to-site VPNs and NAT policies

• Practical experience executing disaster recovery using tools like ShadowProtect, Datto, or Veeam

• Strong working knowledge of Microsoft 365, Entra ID (Azure AD), and Google Workspace

• Familiarity with virtualization platforms such as Hyper-V and VMware

• Basic experience with PowerShell and/or batch scripting for automation

• Experience using RMM and PSA tools (e.g., N-Able, Autotask, IT Glue)

• Willing to work PST hours

• Exceptional client service and communication skills—you can explain technical issues clearly to non-technical users and create calm in stressful situations

• Demonstrated ability to ask for help when appropriate and collaborate to solve problems efficiently

• Strong attention to detail, reliability, and ownership of outcomes—not just tasks

Compensation & Benefits (to be provided by Offshore Launch):

• $2,000-3,000/mo depending on experience
• $500 bonus at 90-day
• 13th month pay (paid on Jun 1 and Dec 1).
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development
• Start date: immediate

Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Essential Duties and Responsibilities:

• Build, maintain, and support all environments which host the Medrio Platform
• Monitor environments for issues, configuring and building alerting/self-healing of issues
• Update and maintain documentation and architectural diagrams
• Work with developers and testers to troubleshoot application/platform issues
• Design and implement architectural solutions to solve problems and support features
• Mentor junior level engineers

Competencies

• Kubernetes and Service mesh management
• Windows and Linux administration
• Cloud service provider experience (GCP, Azure, AWS, Oracle Cloud)
• Basic Oracle, SQL Server, or other relational database administration
• Scripting (Powershell, Bash)
• Configuration management (Jenkins, Helm, Ansible) 
• .NET application management
• Ability to be creative as well as analytical, organized and detail oriented when problem-solving
• Experience with AI/ML tools for automation, observability, predictive maintenance, and incident management
• Strong verbal and written communication skills.
• Strong leadership, project management and people skills
• Natural curiosity and self-motivation to learn and keep current on technical skills
• High energy level combined with good organization and multi-tasking skills necessary to achieve a changing mix of short, medium, and long-term objectives

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

• Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
• Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
• Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $170,000 - 190,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

 This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

• Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
• Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
• Resolve escalated technical issues with systematic troubleshooting approaches
• Create comprehensive documentation and communicate effectively with clients at all technical levels
• Participate in project planning, scope management, and timeline development

What skills will you need?

• MSP Background

  Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
  Proficiency in time tracking and project estimation

   

• Microsoft 365 Core Expertise

  SharePoint Online: Template deployment and Teams integration
  Intune/Autopilot: Device management and policy configuration
  PowerShell: Regular scripting for automation and troubleshooting
  Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
  Security: Microsoft Defender and Purview experience preferred
  Compliance: M365 tenant hardening and security best practices

   

• Communication & Collaboration
  Exceptional English communication skills (verbal, written, documentation)
  Experience with ticketing systems and professional client interaction

Preferred Additional Skills

• Security services: vulnerability scanning, DLP, zero trust principles
• Virtualization: Azure Virtual Desktop, Docker, VMs
• SASE and SIEM/SOAR concepts

Professional Attributes

• Continuous learner: Actively engaged in training, certifications, or professional communities
• Adaptable: Flexible approach to changing requirements while maintaining quality
• Results-focused: Prioritizes client outcomes over technology deployment
• Detail-oriented: Systematic documentation and delivery processes

Work Requirements

• Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
• Flexibility: Responsive during client emergencies

What We Offer

• Tight-knit team of experienced technical professionals
• Exposure to diverse technologies and industries
• Long-term growth potential with performance-based advancement
• Opportunity to make meaningful improvements to client environments

if this sounds right for you, use the form below to apply!