WHO YOU ARE:
The ideal candidate will have strong hands-on experience with Windows Server administration, identity and access management, virtualization technologies, and system performance optimization. This role requires a well-rounded engineer who can ensure system reliability, security, and scalability across on-premises and cloud environments.

WHAT YOU'LL DO:

• Install, configure, and maintain Windows Server environments (2012/2016/2019/2022).
• Manage and support Active Directory, DNS, and related services (ADDS/ADDNS).
• Administer and maintain Microsoft Entra ID (Azure AD), including identity and access management.
• Monitor system performance and troubleshoot issues across servers and infrastructure.
• Manage and support virtualization platforms (VMware and/or Hyper-V).
• Perform system patching, upgrades, and security hardening activities.
• Ensure backup, disaster recovery, and business continuity processes are implemented and maintained.
• Collaborate with cross-functional teams to support infrastructure improvements and initiatives.
• Maintain accurate documentation for system configurations, processes, and procedures.

WHAT YOU'LL NEED:

• Experience with AWS cloud services or hybrid cloud environments.
• Knowledge of Microsoft 365 (O365) administration and services.
• Experience with automation tools and scripting (PowerShell or similar).
• Familiarity with modern infrastructure monitoring and performance tuning tools.
• Basic understanding of AI/ML concepts or exposure to related tools.
• 3+ years of experience in Windows Server administration, infrastructure engineering, or a related field.
• Strong hands-on experience with Windows Server (2012/2016/2019/2022).
• Proven experience with Microsoft Entra ID (Azure AD).
• Expertise in Active Directory and DNS (ADDS/ADDNS).
• Experience with virtualization technologies (VMware and/or Hyper-V).
• Solid understanding of system administration, troubleshooting, and performance optimization.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred.
• Relevant Microsoft or virtualization certifications (e.g., Azure Administrator, Windows Server, VMware) are a plus.

Additional Information:
This position may require occasional after-hours support for maintenance, upgrades, or critical incidents. A background check may be required depending on the nature of data access.

#LI-TN1

WHO YOU ARE:
The ideal candidate will have strong hands-on experience with Windows Server administration, identity and access management, virtualization technologies, and system performance optimization. This role requires a well-rounded engineer who can ensure system reliability, security, and scalability across on-premises and cloud environments.

WHAT YOU'LL DO:

• Install, configure, and maintain Windows Server environments (2012/2016/2019/2022).
• Manage and support Active Directory, DNS, and related services (ADDS/ADDNS).
• Administer and maintain Microsoft Entra ID (Azure AD), including identity and access management.
• Monitor system performance and troubleshoot issues across servers and infrastructure.
• Manage and support virtualization platforms (VMware and/or Hyper-V).
• Perform system patching, upgrades, and security hardening activities.
• Ensure backup, disaster recovery, and business continuity processes are implemented and maintained.
• Collaborate with cross-functional teams to support infrastructure improvements and initiatives.
• Maintain accurate documentation for system configurations, processes, and procedures.

WHAT YOU'LL NEED:

• Experience with AWS cloud services or hybrid cloud environments.
• Knowledge of Microsoft 365 (O365) administration and services.
• Experience with automation tools and scripting (PowerShell or similar).
• Familiarity with modern infrastructure monitoring and performance tuning tools.
• Basic understanding of AI/ML concepts or exposure to related tools.
• 3+ years of experience in Windows Server administration, infrastructure engineering, or a related field.
• Strong hands-on experience with Windows Server (2012/2016/2019/2022).
• Proven experience with Microsoft Entra ID (Azure AD).
• Expertise in Active Directory and DNS (ADDS/ADDNS).
• Experience with virtualization technologies (VMware and/or Hyper-V).
• Solid understanding of system administration, troubleshooting, and performance optimization.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred.
• Relevant Microsoft or virtualization certifications (e.g., Azure Administrator, Windows Server, VMware) are a plus.

Additional Information:
This position may require occasional after-hours support for maintenance, upgrades, or critical incidents. A background check may be required depending on the nature of data access.

#LI-TN1

ABOUT US 

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

 Job Summary

This role supports a mission‑critical Azure PaaS environment for the client as part of a dedicated Ensono support team. The position combines senior-level Azure engineering with operational responsibility, including request-based work, incident response, networking configuration, and change governance.

The successful candidate will work closely with the client’s application teams, network teams, and operations stakeholders to deploy, support, and maintain secure, highly available Azure PaaS platforms. This is a client-facing role requiring strong communication skills, operational discipline, and the ability to work across L1–L3 support activities within a single team model.

Job Responsibilities

Azure PaaS & Platform Operations

• Act as a lead engineer within a dedicated client support pod providing Azure PaaS and networking support.
• Provide day‑to‑day operational support for Azure PaaS environments across development, test, staging, and production subscriptions.
• Handle a request‑driven workload using ServiceNow, including standard changes, minor changes, and connectivity requests.
• Deploy, configure, and support Azure PaaS services including:
• Azure App Service (ASE v3, App Service Plans, Web Apps, Function Apps, App Slots)
• Azure Front Door, Application Gateway (v2), Web Application Firewall (WAF)
• Azure Service Bus, Event Hub, Logic Apps
• Supporting platform services such as Key Vault, Azure Monitor, Application Insights, Log Analytics, and Workbooks

Networking, Security & Connectivity

• Design, implement, and troubleshoot Azure networking components, including:
• Network Security Groups (NSGs) as a primary operational responsibility
• Virtual Networks, subnets, custom DNS, and VNet peering
• User Defined Routes (UDRs) for specialized connectivity scenarios
• Application Gateway, Load Balancers, Azure Front Door, and Traffic Manager
• Connectivity between Azure PaaS services, on‑premises systems, and external services via ExpressRoute
• Support TLS/HTTPS configurations, redirect rules, and secure ingress patterns in coordination with Mayo network and security teams.
• Troubleshoot complex connectivity issues involving Azure PaaS, on‑premises networks, and approved external services.

SQL Connectivity (Reduced Platform Ownership)

• Serve as a contributor for SQL connectivity enablement, including:
• NSG rule design and validation for Azure SQL Database and Azure SQL Managed Instance
• Updating Azure SQL firewall rules when required
• Supporting provisioning and decommissioning requests for Azure SQL Managed Instances
• Note: Core SQL platform administration and operations are supported internally by the client; this role focuses on networking, access, and integration enablement rather than database administration.

Operations, Governance & Support

• Participate in incident response and on‑call rotation aligned to business‑critical production systems.
• Troubleshoot and resolve incidents across L1, L2, and L3 infrastructure and platform support layers.
• Participate in Change Advisory Board (CAB) meetings, including standard and major change reviews.
• Ensure adherence to the client's policies, security controls, architectural standards, and governance processes.
• Work with CI/CD pipelines and Infrastructure‑as‑Code (Terraform, Azure DevOps) to deploy and maintain standardized environments.
• Contribute to operational documentation, knowledge articles, and continuous improvement initiatives.
• Support audits, reviews, and compliance‑related requests when required.
• Mentor junior engineers and actively contribute to team knowledge sharing.

Mandatory Skills and Experience

• 5+ years’ experience supporting highly available, mission‑critical environments.
• 2+ years’ hands‑on experience engineering and supporting Azure platforms, with a strong focus on PaaS.
• Strong experience with Azure PaaS services (App Service, Functions, Front Door, Application Gateway, monitoring services).
• Solid understanding of Azure networking, including NSGs, TCP/IP, routing, ExpressRoute, and secure connectivity patterns.
• Experience working in a ticket‑driven operational environment (ServiceNow or equivalent).
• Experience supporting production systems with strict access controls and formal change management.
• Ability to work effectively across a blended L1–L3 support model.
• Experience with automation and IaC tools such as Terraform and Azure DevOps.
• Scripting experience in PowerShell, Python, or Bash.
• Familiarity with ITIL processes (incident, problem, and change management).
• Excellent written and verbal communication skills with a strong customer‑service mindset.

Preferred / Beneficial Experience

• Experience supporting regulated or healthcare environments.
• Exposure to containers, AKS, or modern CI/CD practices.
• Azure Associate or Professional certifications (current or in progress).
• Prior participation in CABs and formal governance forums.

Personal Attributes

• Independent, accountable, and self‑
• Comfortable balancing operational support and engineering work.
• Strong sense of ownership and customer focus.
• Desire to continually improve systems, processes, and personal

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

So, what’s the role all about?

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Manage large scale cluster environments residing on AWS/On prem Windows servers.
• Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
• Research and recommend innovative solutions, and where possible, automate key administration tasks.
• Provide guidance in the creation and modification of standards and procedures
• Create topics, setup redundancy cluster, deploy management / monitoring tools, alerts.
• Provide technical expertise and guidance to the team.

Have you got what it takes?

• Proven expertise in managing .NET applications and Windows Server environments.
• Expertise in automation through Python or PowerShell is a must.
• Hands-on experience with AWS, CI/CD pipelines using Jenkins and GitHub Actions.
• Solid experience in setting up and maintaining high-availability clusters, including providing 24/7 support.
• Proficient in automation and configuration management using Ansible.
• Strong understanding of security best practices, performance optimization, and disaster recovery planning.
• Familiarity with Team Foundation Server (TFS) and SQL Server is a plus.
• Experience with Prometheus and Grafana for monitoring and observability.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9025

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

Overview:

Guidepoint is an enterprise software organization embarking on a modernization strategy from a legacy monolith to a cloud-native, Kubernetes-based environment. With multiple product and platform teams delivering reusable services across the enterprise, We are seeking a highly experienced PostgreSQL Database Administrator and Architect to design, operate, and evolve PostgreSQL platforms that support cloud-native, microservices-based applications. This role is critical to ensuring our data layer is scalable, resilient, secure, and aligned with Kubernetes-driven architectures.

You will work closely with platform engineering, DevOps, SRE, and application teams to design PostgreSQL architectures that seamlessly support containerized workloads, distributed systems, and high-throughput microservices. This is a hands-on leadership role requiring deep PostgreSQL expertise combined with modern cloud and Kubernetes experience. This role is essential for driving modernization, reducing duplication, accelerating delivery, and building a cohesive, future-ready enterprise architecture.

This position is a hybrid position out of our Pune office.

What You’ll Do:

• Design, deploy, and operate PostgreSQL platforms for microservices in Kubernetes environments, ensuring scalability and resilience
• Architect and manage Azure PostgreSQL (Flexible Server & Hyperscale/Citus) for high availability, disaster recovery, and global scale
• Lead performance tuning, troubleshooting, and capacity planning across database and infrastructure layers
• Drive cloud migration and modernization from legacy/on-prem systems to cloud-native PostgreSQL
• Partner with engineering teams to enable CI/CD, automation, and zero-downtime deployments
• Implement security, compliance, backup, and disaster recovery strategies
• Define database design patterns for microservices, including distributed and event-driven architectures
• Build automation using IaC tools (Terraform, Bicep) and scripting (Python, Bash, PowerShell)
• Establish monitoring/observability, define best practices, and mentor teams as a senior technical leader

Required Technical Qualifications:

• 8+ years in software architecture, cloud engineering, or platform engineering.
• Strong expertise in: 
• Domain-driven design (DDD) and domain decomposition
• Cloud-native design principles and modernization strategies
• Event-driven design, messaging platforms (Kafka, Azure Service Bus)
• Cloud-native patterns such as CQRS, Saga, Event Sourcing, Circuit Breakers
• Demonstrated proficiency in programming languages with the ability to assess current application structures and determine appropriate modernization approaches.
• Experience with authentication and identity, including Auth0, OIDC, OAuth2, and SSO.
• Experience in API architecture, including REST, GraphQL, and gateways, is required.
• Experience using AI-powered tooling to support PostgreSQL administration, troubleshooting, and operational efficiency.

Desired Technical Qualifications:

• Kubernetes, Containers, service mesh, ingress/egress patterns  
• Microservices and distributed systems 
• Ci/CD pipelines, Helm charts, GitOps and modern DevOps tooling

What We Offer:

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-NJ1

#LI-HYBRID

About the Role

Specialist Engineer, Advanced Technical Support, Public Cloud is expected to bring a high level of technical knowledge of both 3rd party products and Veeam products with a focus in the Veeam Backup for AWS, Veeam Backup for Microsoft Azure, and Veeam Backup for Google Cloud, Veeam Data Cloud for Microsoft Azure offerings, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Handle Support cases escalated from the Technical Support tier and from less experienced ATS tier colleagues, and requiring a deeper expertise level to address respective issues
• Analyze, diagnose, and provide solutions and/or workarounds to the protected 3rd party software, operating systems, networks and applications in relation to Veeam software product problems/questions.
• Monitor the cases for SLA/OLA compliance
• Update and work assigned cases in a timely manner;
• Document of all customer interactions accurately and within SLA in the CRM tool;
• Be available for call transfers for existing and new cases that are generated.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with QA, R&D, PM and other related departments in cross-tasks and projects.
• Contribute to the internal Knowledge Base in respective technical segment
• Routinely train and mentor less experienced engineers.
• Perform other Knowledge Sharing activities (participate in various department-wide pilot projects, conduct trainings or study halls, or internal team workshops, etc.)
• Operate in an environment with frequent changes, as well as stressful situations.
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
• Collaborate with other software vendors on cases from mutual customers (TSANet) whenever requested to
• Perform other duties as assigned

What You’ll Bring

• Certifications in Amazon Web Services, Microsoft Azure, Google Cloud are highly desired (ideally Architect level);
• Strong understanding of Amazon Web Services, Microsoft Azure, Google Cloud and other Public Cloud solutions (Virtual Machines and Object Storage) and native backup tools;
• Strong knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS, Wireshark);
• Basic knowledge of the Linux-based OS (administrator level);
• Basic knowledge of Windows OS, PowerShell and CMD CLI;
• Basic knowledge of virtualization technologies (VMware vSphere).
• 3-5 years of technical troubleshooting experience in a role where analytical troubleshooting and problem resolution skills were required
• Proven track record of high customer satisfaction ratings in customer or technical service role
• Creativity and perseverance for solving technical problems and the ability to perform deep log analysis of proprietary software logging and/or external application performance analysis

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

So, what’s the role all about?

The purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud.

How will you make an impact?

• AWS console administration
• New deployment tasks for databases & RDS services
• AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
• Read & analyse log/error log for Databases
• Alerts configuration, monitoring alerts and fine-tuning thresholds
• Perform RDS instance actions and comparison with Terraform code
• Export/import (Oracle) or backup/restore (SQL Server) specific data
• Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements.
• Performing database administration tasks, including at latest versions of databases.
• Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime
• Perform operational duties including database backups, application server health, service recycling.
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise.
• Have a strong skills & experience in Microsoft SQLperformance tuning and queries optimization. Used SQL Profiler, Execution Plan, extended event, Performance Monitor and DBCC Commands.
• Extensive experience in SQL server high availability solutions- Log shipping, Mirroring, Replication, Clustering and always ON.
• Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned.
• Investigate performance issues, provide and implement tuning solutions
• Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members.
• Working with monitoring tools
• Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed

Have you got what it takes?

• 4+ Yrs. of experience as DBA in managing multiple DB engines.
• Hands on experience in multiple versions of Oracle and or MS SQL database is mandatory.
• Knowledge or experience working in Oracle, Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage.
• Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
• Understanding of ITIL – incidents, service requests, change management
• Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies.
• Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
• Bachelor or Master’s Degree on Computer science or Information technology streams.
•  

You will have an advantage if you also have

• Basic coding skills in Python, Terraform.
• Nice to have knowledge on AWS Cloud, AWS RDS apart from DB technology.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  9836

Reporting into: Technical Manager.
Role Type: Individual Contributor

Job Title: Infrastructure Engineer (Pune)

Corporate Title: Commensurate with skills and experience

Purpose of the role

As an Infrastructure Engineer, the candidate will be an integral part of a team and have a diverse technology background to support, implement, and maintain all aspects of the corporate IT environment. This includes, at times, both user support and backend systems.

A successful candidate will provide support, analysis, recommendations for improvement, and help drive initiatives to completion. The engineer will engage in strategic planning and tactical activities to continuously improve and meet business needs.

Responsibilities and duties (include but not limited to)

• Implement and support technologies for the corporate IT environment.
• Manage assets and support employees within the local India offices.
• Design, deploy, and manage Citrix VDI solutions, ensuring efficient performance and stability.
• Liaising with multiple stakeholders across all areas of the business on a daily / weekly basis keeping all informed regarding issues and solutions
• Create, contribute, and maintain a working knowledge base and document issues that are conducive to knowledge transfer.
• Ensuring scalability, high availability, security, and reliability are delivered and maintained to all relevant internal and client systems.
• Continuous Improvement via performance analysis and optimization, capacity management, problem management, and incident management
• Participate in weekend on call coverage rotation.
• Perform and manage any special projects/tasks assigned.

Education, Skills, and background (incl. Education and Experience Requirements)

• 5+ years of working experience as an Infrastructure engineer managing various technologies relevant to the Corporate Technology stack.
• Technologies will include but are not limited to: Desktop Virtualization and Server Virtualization, VPN Solutions, Windows Server Administration, Microsoft 365, Linux Administration.
• 3+ years’ experience with architecting and managing Citrix Solutions environments with Virtual Desktops and NetScaler VPN
• 2+ years of user desktop support experience
• Proven ability to work effectively independently and within a team using own initiative.
• Excellent communication skills; clearly convey information, excellent writing / documentation skill
• Ability to multi-task and change priorities as needed
• Professionalism to support a 24/7 production environment
• Drive, passion, commitment, and attention to detail

Preferred

• Solid experience in automation and scripting languages (PowerShell knowledge preferred)
• Experience with designing and implementing Windows Active Directory environments
• Project management experience

Working Arrangements

This is an office-based position located out of our India office. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions / geographies including but not limited to APAC, USA and EMEA).

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.

Overview of Role

We are seeking a highly skilled and experienced SaaS Tools Administrator to manage and optimize our suite of Software as a Service (SaaS) applications. The ideal candidate will possess in-depth knowledge of industry-standard user provisioning methods, expert knowledge of API integrations, and a proven track record of effectively administering a wide range of SaaS tools.

Responsibilities

• Google Workspace (GWS): Demonstrable expertise in managing user accounts, security settings, compliance policies, and the full suite of GWS applications (Gmail, Drive, Calendar, Meet, Docs, Sheets, Slides, etc.). This includes troubleshooting user issues, optimizing configurations for collaboration and efficiency, and ensuring data integrity and accessibility within the Google ecosystem.
• Rippling: Comprehensive understanding of Rippling for HR, IT, and Finance automation. This encompasses managing the workflows of employee onboarding and offboarding, device management, and IT provisioning. Ability to leverage Rippling's capabilities to streamline operations and enhance employee experience.
• Salesforce: Advanced administrative skills in Salesforce CRM, including user and profile management, security settings, custom object and field creation, workflow rules, process builders, and report and dashboard development. Experience in maintaining data hygiene, optimizing sales processes, and integrating Salesforce with other business applications.
• Atlassian Products : Strong proficiency in administering Jira Service Management, including managing and configuring workflows needed for the different ITSM Practices and Principles. Strong proficiency of managing Jira platform including issue types, screens, custom fields, permissions, creating and generating reports, integrating Jira with development tools, managing queues, SLAs, and customer portals. In-depth knowledge of Confluence for knowledge management, documentation, and team collaboration, involving setting up spaces, pages, and templates, managing permissions, and integrating Confluence with other Atlassian products like Jira. Ability to promote effective content creation and organization within the platform.
• Microsoft 365: Extensive experience in administering Microsoft 365 services, including Azure Entra ID,, Exchange Online, SharePoint Online, Teams, and other Office 365 applications (Word, Excel, PowerPoint, Outlook). This covers user and license management, security and compliance policies, data governance, and troubleshooting common issues.
• GitHub: Proficient in administering GitHub repositories, user access, team management, and security settings. Understanding of version control concepts and the ability to support development teams in leveraging GitHub for code collaboration and project access management.
• Asana: Skilled in administering Asana for task and project management, including setting up projects, tasks, subtasks, dependencies, and deadlines. Experience in managing teams, assigning roles, and creating custom fields and workflows to optimize project execution and visibility.
• Navan: Experience in administering Navan for corporate travel and expense management. This involves managing user profiles, processing expense reports, and integrating with financial systems to streamline business travel operations.
• OutReach: Familiarity with administering OutReach for sales engagement automation. This includes managing sequences, templates, prospect lists, and integrations with CRM systems. Ability to support sales teams in leveraging OutReach for effective lead nurturing and outreach campaigns.
• Lucid: Proficient in administering Lucidchart and Lucidspark for visual communication and collaboration. This involves managing user accounts, team folders, templates, and integrations with other productivity tools. Ability to support teams in creating diagrams, flowcharts, and visual representations for various business processes.
• Slack: Expert-level administration of Slack workspaces, including user and channel management, app integrations, security and compliance settings, and best practices for team communication and collaboration. Ability to troubleshoot connectivity issues, manage notifications, and ensure effective use of the platform.
• Manage access to various SaaS Tools using Principle of Least Privilege. This involves ensuring users have only the necessary permissions to perform their job, reducing the risk of security breaches.
• Create API scripts to automate tasks and integrate different applications, ensuring they can communicate and share data efficiently.
• Use a CLI (Command Line Interface) to manage and configure systems, providing a powerful and efficient way to control software and hardware.
• Implement policies and tools to prevent sensitive data from leaving the organization's network using the DLP (Data Loss Prevention)
• Implement and maintain user provisioning and de-provisioning processes following industry best practices.
• Develop, manage, and troubleshoot API integrations between various SaaS platforms to ensure seamless data flow and automation.
• Configure and optimize SaaS application settings to meet business requirements and enhance user experience.
• Monitor SaaS application performance, availability, and security, identifying and resolving issues promptly.
• Provide technical support and guidance to end-users on SaaS application functionalities.
• Collaborate with internal teams (IT, Security, HR, Sales, Marketing) to understand their SaaS tool needs and implement solutions.
• Develop and maintain documentation for SaaS application configurations, processes, and procedures.
• Stay up-to-date with the latest SaaS trends, features, and security best practices.
• Conduct regular audits of user access and permissions to ensure compliance and security.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in SaaS administration and management.
• In-depth knowledge of various SaaS tools and their administration, including those listed in the "Responsibilities" section.
• Expert knowledge of user provisioning methods (e.g., SCIM, JIT provisioning, directory synchronization) and identity management solutions .
• Expert knowledge of API integration principles, RESTful APIs, and webhook configurations.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and integration tasks.
• Strong understanding of security best practices related to SaaS applications.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

So, what’s the role all about?

NiCE is looking for a Senior Site Reliability Engineer. Candidates will work supporting large complex enterprise software clients including applications, servers, SQL, network and must have excellent problem-solving skills. As we expand our customer deployments, we are currently seeking an experienced SRE to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

How will you make an impact?  

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 4+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

Kubernetes + certification, Grafana , AWS, Azure, DevOps experience.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8124

Reporting into: Tech Manager

Role Type: Individual Contributor

Pico is a rapidly expanding Fintech company that offers innovative, transparent, low-latency markets solutions from a portfolio of best-in-class products coupled with an agile and expert service delivery platform.  We help our clients to efficiently scale their business and quickly access global financial markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with various international offices including, London, Dublin, Madrid, Krakow, Singapore and Tokyo.

Job Title: Database Administrator

Corporate Title: AVP      

Department: Platform Engineering          

Purpose of the role

Pico is currently seeking candidates for our Database Administrator opening. Qualified candidates must be proficient with Microsoft SQL Server and its eco system. Knowledge of other DBMS systems, Operating Systems, Hardware platforms, Cloud technologies, Change Control management and systems plus automation platforms is a plus.

Responsibilities and duties 

Database:

• Deploy and manage enterprise and Pico managed database platforms
• Maintain, administer, troubleshoot, install, and configure database systems
• Deploying/Implementing database security best practices
• Performance and optimization of databases and database servers
• Performance tuning of SQL and TSQL statement/procedures
• Provide criteria, requirements, and solutions around database monitoring
• Assist with the certification, upgrading and patching of all database products
• Support existing DB processes and procedures autonomously

DevOps:

• Automation of operational tasks
• Automated custom report generation for proprietary systems

Requirements:

Required Database Experience/Knowledge:

• Microsoft SQL Server
  • 2025, 2022 and 2019
  • Geo-clustering, AlwaysOn Availability, & Replication, CDC
• Design for optimised queries
• Database encryption
• Database object modelling
• Database High Availability and Disaster Recovery solutions
• TSQL coding

Optional (Plus) Database Experience:

• MongoDB
• MySQL (Innodb a plus)
• PostgreSQL

Preferred DevOps skills:

• OS Experience in Windows
  • Server Configuration
  • Monitoring
  • Server Applications
  • Services
  • Scheduled Jobs
  • clustering
• Scripting
  • SQL, TSQL, SQLCMD,
  • PowerShell a plus

Optional DevOps skills:

• Docker and Kubernetes
• OS Experience in RedHat Linux
  • DBA in Linux eco system
  • Troubleshooting
  • Monitoring
• Scripting
  • Python a plus
  • Bash a plus
  • Ansible a plus

Soft skills:

• Clear and concise documentation
• Ability to plan complex tasks into effective project timelines
• Ability to communicate effectively at all levels either internally or with external clients and vendors

Working Arrangements

This position is based out of Singapore/India.  Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions / geographies including EMEA and AMRS). This will include scheduled weekend work.

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with Pico Technology India Private Limited . The controller of your personal data will be Pico Technology India Private Limited.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

So, what’s the role all about? 

We are seeking a skilled and forward-thinking End User Computing Architect (EUC Architect) to design, support, and maintain the end-user computing architecture across the organization, with a strong focus on macOS management using Microsoft Intune. 

The role is responsible for defining and supporting endpoint platforms including macOS, Windows, and Linux, managing device lifecycle, application delivery, security policies, and user experience. The position also provides third-tier technical support for complex endpoint issues and works closely with global IT teams to ensure a secure, scalable, and consistent digital workplace. 

How will you make an impact?  

• Design and maintain the end-user computing architecture, with strong focus on macOS device management using Microsoft Intune.  

• Manage the macOS device lifecycle, including enrolment, configuration, patching, compliance, and decommissioning.  

• Implement and maintain macOS management policies in Intune, including configuration profiles, compliance policies, and security baselines.  

• Manage Apple Business Manager (ABM) integration with Intune Automated Device Enrollment (ADE).  

• Deploy and manage macOS applications via Intune, including packaging, deployment configuration, and troubleshooting installation issues.  

• Implement macOS security controls, including FileVault, Gatekeeper, and device compliance policies.  

• Provide third-tier support for complex endpoint and device management issues.  

• Support cross-platform endpoint management and support across macOS, Windows, and Linux environments.  

• Work closely with global IT teams, security teams, and service desk to ensure consistent architecture and service delivery.  

• Design and implement device compliance and security policies aligned with enterprise standards.  

• Create and maintain technical documentation, architecture diagrams, and operational procedures.  

Have you got what it takes? 

• 5+ years of experience in endpoint management, including enterprise macOS environments.  

• Proven experience in endpoint architecture or senior endpoint engineering roles, responsible for designing and implementing scalable device management solutions.  

• Strong hands-on experience managing macOS devices using Microsoft Intune in enterprise environments.  

• Experience designing and implementing endpoint management architecture for global organizations.  

• Experience integrating Apple Business Manager (ABM) with Intune Automated Device Enrollment (ADE).  

• Experience working in large-scale environments supporting thousands of endpoints.  

• Experience defining endpoint strategy, roadmap, and technology direction.  

• Strong experience with Windows endpoint environments; experience with Linux endpoints is an advantage. 

• Experience designing and implementing VDI solutions, including Windows 365 (Cloud PC) and/or Azure Virtual Desktop (AVD), with focus on scalability, performance, and user experience. 

Architectural & Technical Skills 

• Ability to design, own, and evolve endpoint management architecture, including device lifecycle, provisioning, security controls, and application deployment strategies.  

• Experience defining and enforcing enterprise endpoint standards, policies, and best practices.  

• Strong expertise in macOS management using Microsoft Intune, including:  

• Configuration profiles  

• Compliance policies  

• Device restrictions  

• FileVault encryption enforcement and key escrow  

• macOS application deployment and packaging (PKG)  

• Strong understanding of Apple ecosystem integration, including ABM and enrollment flows.  

• Ability to design secure endpoint solutions aligned with Zero Trust principles and enterprise security frameworks.  

• Experience designing scalable and resilient endpoint solutions for global environments.  

• Experience with Windows endpoint management (Intune / SCCM), including third-tier troubleshooting, root cause analysis, and complex issue resolution.  

• Familiarity with Linux workstation environments.  

• Experience with automation and scripting (Bash, PowerShell, Python) to improve scalability and operational efficiency.  

• Strong troubleshooting capability at platform and architecture level, not only device level.  

AI & Automation Skills 

• Experience leveraging AI-driven tools and capabilities to improve endpoint management, user experience, and operational efficiency.  

• Familiarity with Microsoft Copilot and AI capabilities within Microsoft 365 / Intune ecosystem.  

• Ability to identify and implement automation opportunities using AI to reduce manual effort in endpoint provisioning, troubleshooting, and remediation.  

• Experience with AI-driven analytics and monitoring tools to proactively detect and resolve endpoint issues (e.g., performance, compliance, user experience).  

• Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation.  

• Ability to evaluate and adopt emerging AI technologies relevant to endpoint management and digital workplace. 

Professional Skills 

• Strong architectural mindset, with the ability to translate business requirements into scalable, secure, and supportable solutions.  

• Ability to act as a third-tier escalation point for complex endpoint and platform issues.  

• Experience working with global teams across multiple regions and time zones.  

• Strong ownership with the ability to drive technical decisions, standards, and direction.  

• Strong documentation skills including architecture diagrams, standards, and technical design documents.  

• Excellent communication skills with the ability to collaborate across security, infrastructure, and operations teams. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10645
Reporting into: Team Lead, End Client Architecture
Role Type: Individual Contributor 

So, what’s the role all about?

We are looking for talented and motivated professionals to join the NICE Actimize Professional Services team in Pune. This role is focused on implementing, customizing, supporting, and deploying cloud‑based NICE Actimize solutions for global financial services customers.

You are someone who enjoys hands‑on technical work, learning enterprise platforms, solving complex problems, and working closely with architects, senior engineers, and customer stakeholders. You are curious, proactive, and excited to build real‑world solutions in the financial crime and compliance space. If you love digging into systems, understanding how things work end‑to‑end, and delivering high‑quality customer implementations – this role is for you.

How will you make an impact?

You will be part of a global Professional Services organization delivering mission‑critical solutions to leading financial institutions. Working in a fast‑paced, customer‑focused environment, you will help configure, customize, test, and deploy Actimize solutions that protect billions of dollars and millions of customers worldwide.

As part of this team, you will:

• Analyze customer requirements and assist in assessing technical feasibility
• Configure and customize NICE Actimize solutions to meet client‑specific needs
• Develop and enhance solution components using SQL, Java, and Actimize development tools
• Assist in integrating Actimize solutions with customer ecosystems and downstream systems
• Execute functional and technical testing of configurations and customizations
• Support deployments across development, test, and production environments
• Perform root cause analysis and help resolve implementation and production issues
• Ensure delivery quality, stability, performance, and adherence to best practices
• Collaborate closely with architects, SMEs, and senior engineers on complex implementations
• Participate in peer code reviews, design discussions, and solution walkthroughs
• Contribute to documentation such as design notes, SOPs, configuration guides, and deployment runbooks
• Continuously learn Actimize products, financial crime domains, and cloud technologies

Have you got what it takes?

Required Skills & Experience

• 2–4 years of experience in SDLC, implementation, technical services, or application support roles
• Strong working knowledge of SQL and relational databases (MS SQL, PostgreSQL, Oracle)
• Experience working on Windows and/or Linux environments
• Good analytical, troubleshooting, and problem‑solving skills
• Ability to communicate effectively in spoken and written English
• Willingness to learn new platforms, tools, and business domains
• Team‑oriented mindset with a proactive and accountable approach

Preferred / Nice to Have

• Exposure to NICE Actimize solutions or similar enterprise platforms
• Basic Java programming knowledge
• Experience in banking, financial services, or financial crime domains
• Familiarity with AWS and/or Azure cloud environments
• Basic understanding of containers (Docker, Kubernetes)
• Scripting knowledge (Python, Shell, PowerShell)

What makes this role unique?

• Hands‑on exposure to real customer implementations early in your career
• Opportunity to work with global teams and enterprise financial institutions
• Strong learning curve across cloud, data, compliance, and financial crime technology
• Ability to grow into specialized technical or domain‑focused career paths within NICE Actimize

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10698
Reporting into: Tech Manager
Role Type: Individual Contributor

Key Responsibilities

• Act as the lead engineer on large or complex client deploy projects
• Act as the lead engineer on product engineering projects to further develop our service
• Provide AWS subject matter expertise advice and assistance to pre-sales architects
• Installation, configuration, and ongoing management of O/S and AWS services.
• Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
• Maintaining high availability through proactive measures.
• Troubleshooting and resolving complex technical issues.
• Ensuring clients & partners are updated on current status of work and issues.
• Raise, investigate and resolve problems and known errors in line with the problem management process.
• Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
• Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients.
• Proactively keep up to date on AWS services and developments.
• Act as the technical escalation point in the team for other members
• Act as team leader in Manager’s absence

Skills and Experience

• 12+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
• 6+ years’ experience of engineering, architecting, or supporting AWS solutions.
• Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
• Hold a number of current AWS Associate and Professional level Certifications ( Devops and Architect).
• Hold at least one AWS Certified Speciality certification (e.g. Security or Networking)
• Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
• Scripting ability in one or more of Python, Powershell, Bash, Perl
• Experience of using Git for version control
• Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
• Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
• Good knowledge of TCP/IP.
• A degree in a computing-related discipline preferred or equivalent ability and knowledge.
• Excellent written and verbal communication skills.
• Experience working in an ITIL environment beneficial.
• Desire to continually grow, develop and improve.
• Must be independent, self-motivated, a self-starter and possess a good working attitude.
• Client focused and results driven – a consistently high performer.
• Able to make independent judgement and coordinate the group when required.
• Able to implement supportable solutions and make the complex simple.
• Able to perform as a role model and resident expert within the team.
• Able to professionally represent the company at events (e.g. user groups, conferences).

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Job Title 

DevOps / Automation Engineer – Operations 

Location 

Pune/Chennai/Hyderabad/Bangalore 

Job Summary 

The DevOps / Automation Engineer – Operations focuses on automating and optimizing daytoday application and platform operations. This role is responsible for reducing manual effort, improving service reliability, and enabling consistent, lowrisk operational execution through automation. The engineer works closely with Application Support, Incident Management, and Platform teams to stabilize environments, accelerate recovery, and improve operational outcomes. 

Key Responsibilities 

Operational Automation 

• Automate routine and repetitive operational tasks including deployments, restarts, health checks, configuration updates, and data movement. 
• Build and maintain automation to support incident response, recovery, and operational runbooks. 
• Reduce manual intervention in production environments while maintaining control and auditability. 

Production Support Enablement 

• Partner with Application Support teams to improve operational supportability of applications. 
• Develop automation to speed incident triage, diagnostics, and resolution. 
• Support Major Incident and Problem Management efforts by providing tooling, data, and repeatable recovery procedures. 

Reliability & Stability Improvement 

• Identify operational pain points and failure patterns and automate preventive or corrective actions. 
• Improve system resilience by enabling safe restarts, automated failover steps, and standardized recovery procedures. 
• Support service stability initiatives by reducing operational errors and variability. 

Release & Change Support (OperationsLed) 

• Support production releases by enabling repeatable, automated deployment and rollback processes. 
• Work within changecontrolled environments to ensure automation complies with operational and governance requirements. 
• Improve release reliability and reduce changerelated incidents through operational automation. 

Monitoring & Observability Support 

• Integrate monitoring, logging, and alerting into operational automation workflows. 
• Create automated health checks and validation steps used during incidents and releases. 
• Support proactive operations by enabling alertdriven automation and operational dashboards. 

Documentation & Knowledge Enablement 

• Document automation solutions, operational runbooks, and standard operating procedures. 
• Ensure automation is usable and supportable by Application Support teams. 
• Participate in knowledge transfer and operational readiness activities. 

Required Qualifications 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent operational experience. 
• 3–6 years of experience in operations engineering, DevOps, or automation roles supporting production systems. 
• Strong experience automating operational tasks in production environments. 
• Proficiency in scripting or automation languages (e.g., Python, Shell, PowerShell). 
• Experience supporting application or infrastructure operations in a 24x7 environment. 
• Strong understanding of incident, problem, and change management concepts. 

Preferred Qualifications 

• Experience in managed services or ITILaligned operational environments. 
• Experience automating within changecontrolled and audited environments. 
• Familiarity with infrastructureascode and configuration management tools from an operational perspective. 
• Experience supporting cloud, hybrid, or legacy platforms in production. 
• Exposure to monitoring, logging, and alerting platforms used in operations. 
• ITIL Foundation or similar operational certifications. 

Key Skills & Competencies 

• Operationsfirst mindset with strong risk awareness 
• Strong troubleshooting and incident support skills 
• Ability to simplify complex operational processes 
• Strong collaboration with L1–L3 support teams 
• Clear documentation and communication skills 
• Comfortable working in highavailability, productioncritical environments 

About Us 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L2 ARO Engineer provides advanced application support, focusing on Java and .Net based troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence.

Key Responsibilities

Incident & Problem Management

• Own end‑to‑end resolution of incidents escalated from L1.
• Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
• Actively participate in or lead Major Incident (MI) bridges.
• Perform RCA and implement permanent fixes.
• Identify recurring issues, trends, and preventive actions.

Change, Release & Operational Readiness

• Review and support production changes related to applications/middleware.
• Perform post‑change validation and production checkouts.
• Highlight risks related to Java versions, certificates, dependencies, and configurations.
• Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation & Maintenance

• Monitor application health, performance metrics, and system behavior.
• Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
• Improve monitoring dashboards, alerts, and observability coverage.
• Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication

• Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
• Serve as the primary operational contact for assigned applications.
• Provide clear technical updates during incidents and changes.

Skills & Qualifications

Technical Skills

• Strong Java and .Net fundamentals and troubleshooting.
• Strong Unix/Linux and networking skills.
• Scripting (Shell/Python/PowerShell) – development & optimization.
• Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience in RCA, DR validation, and resilience operations.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Ownership mindset and ability to handle high pressure issues.
• Clear communication with stakeholders at all levels.

Experience & Education

• 3–6 years in application support, production operations, or ARO.
• Bachelor’s degree in engineering, Computer Science, or equivalent.

Working Conditions

• Rotational shifts including nights/weekends/holidays.
• Fast-paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About Us (Ensono)

 Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Summary

This is an exciting opportunity to join a friendly team working on some of the hottest AWS technologies. This team is primarily focused on the deployment, automation and support of mission-critical client solutions in AWS.

You will be working on a variety of projects and environments for household names using the latest technology including AWS, Terraform, Ansible, Powershell, Datadog, Jenkins, Bitbucket, Jira, Containers etc.   Learning, collaborating, training and certification are strongly encouraged, and opportunities to do so will be provided.

The successful candidate will be someone who can demonstrate a genuine desire and passion for AWS, client service and automation.

Key Responsibilities:

• Act as the lead engineer on large or complex client deploy projects
• Act as the lead engineer on product engineering projects to further develop our service
• Provide AWS subject matter expertise advice and assistance to pre-sales architects
• Installation, configuration, and ongoing management of O/S and AWS services.
• Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
• Maintaining high availability through proactive measures.
• Troubleshooting and resolving complex technical issues.
• Ensuring clients & partners are updated on current status of work and issues.
• Raise, investigate and resolve problems and known errors in line with the problem management process.
• Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
• Partake in an oncall rota to provide 24x7 4^th line support for Ensono’s AWS clients.
• Proactively keep up to date on AWS services and developments.
• Buddy new members of the team and train other teams
• Act as team leader and technical escalation point in Manager’s absence

Skills and Experience:

• 8+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
• 3+ years’ experience of engineering, architecting, or supporting AWS solutions.
• Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
• Hold a number of current AWS Associate and Professional level Certifications
• Hold at least one AWS Certified Speciality certification (e.g. Security or Networking )
• Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
• Scripting ability in one or more of Python, Powershell, Bash, Perl
• Experience of using Git for version control useful
• Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
• Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
• Good knowledge of TCP/IP.
• A degree in a computing-related discipline preferred or equivalent ability and knowledge.
• Excellent written and verbal communication skills.
• Experience working in an ITIL environment beneficial.
• Desire to continually grow, develop and improve.
• Must be self-motivated, a self-starter and possess a good working attitude
• Client focused and results driven
• Able to implement supportable solutions and make the complex simple.
• Able to perform as a role model within the team.

Shift Timing: 5:30 PM to 2:30 AM

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Title: Senior Systems Engineer

Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our solutions address clients’ current needs and help them to adapt with ever-changing demands of tomorrow. 

About the role and what you'll be doing:

The Senior Systems Engineer plays a critical role in creating and maintaining the internal technology architecture. They must possess advanced technical knowledge and expertise in design and implementation to lead technology projects and define the strategic technology direction. Working with business management and IT staff, the Senior Systems Engineer identifies technology alternatives and provides solutions that meet business needs. They provide technical leadership on both small and large projects and possess the ability to understand technical issues, develop recommendations, and gain competency with IT processes. It is essential to note that this position requires being available for an on-call apart from regular working hours as per business requirement.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Required Qualifications

• Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience 

• IT Industry Certifications are a plus (MCSE, VCP, CCNA, etc…) 

• Minimum 4 - 5 years of related IT Experience managing large enterprise environments, consisting of multiple global forests and complex GPO policies, RDS/Remote Access Administration, Citrix environments.

• Minimum of 4 - 5 years of experience managing Active Directory and Okta or equivalent Identity Management

• Minimum of 4 - 5 years of experience administering Office 365, Azure AD, AWS, Cloud and other Identity Managements solutions.

• Minimum 5 years of experience working with, and authoring scripts (preferred MS Powershell) focused on streamlining system administration, auditing, and reporting functions surrounding Microsoft Azure, Office 365, Active Directory, and Microsoft Exchange.

• Experience as technical lead in field of expertise 

• Experience implementing best-practice processes and procedures including ITIL 

• Experience leading small & large projects that require interaction with the business 

• Experience in environments with formal project management methodologies and practices 

Preferred Qualifications

Communications: 

• Document solutions, systems, and procedures 

• Consistently leads knowledge transfer efforts to other team members

• Identify and suggest process and/or procedure improvements 

• Deliver data insights in a format optimized for leadership decision-making

•  

• Delivers communication and measurable goals for assigned projects 

• Works effectively as an individual and as part of a team 

Issues Management and Resolution: 

·        Troubleshoot complex system, application, and hardware issues

·        Use external information to research and resolve issues when needed

·        Strong knowledge with regards to local policies, rights, and standards as well as having a solid grasp on how they come into play in the environment

·        Ability to manage multiple issues, priorities, and goals

·        Engages with external vendors to resolve issues as needed

·        Develop IT strategies to improve system management and response rate

 Administration: 

• Perform routine system maintenance in compliance with security standards.

• Tracking of configuration items

• Design, build and configure new hardware/software 

• Document and maintain security standards of various environments

• Perform installation and configuration of software including operating system, patches, and 3rd party products. 

Project Management: 

·        Drive completion of quality project deliverables, within time and budget 

·        Deliver projects for both IT and directly for the business 

·        Ensure quality control on all projects within area of responsibility

Job Description

So, what’s the role all about?

 Seeking a skilled and experienced DevOps Engineer in designing, producing, and testing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given.

How will you make an impact?  

• Design, implement, and maintain CI/CD pipelines using Jenkins to support automated builds, testing, and deployments.
• Manage and optimize AWS infrastructure for scalability, reliability, and cost-effectiveness.
• To streamline operational workflows and develop automation scripts and tools using shell scripting and other programming languages.
• Collaborate with cross-functional teams (Development, QA, Operations) to ensure seamless software delivery and deployment.
• Monitor and troubleshoot infrastructure, build failures, and deployment issues to ensure high availability and performance.
• Implement and maintain robust configuration management practices and infrastructure-as-code principles.
• Document processes, systems, and configurations to ensure knowledge sharing and maintain operational consistency.
• Performing ongoing maintenance and upgrades (Production & non-production)
• Occasional weekend or after-hours work as needed

Have you got what it takes?

• Experience: 12+ years in DevOps or a similar role.
• Cloud Expertise: Proficient in AWS services such as EC2, S3, RDS, Lambda, IAM, CloudFormation, or similar.
• CI/CD Tools: Hands-on experience with Jenkins pipelines (declarative and scripted).
• Scripting Skills: Proficiency in either shell scripting or powershell
• Programming Knowledge: Familiarity with at least one programming language (e.g., Python, Java, or Go).
• Version Control: Experience with Git and Git-based workflows.
• Monitoring Tools: Familiarity with tools like CloudWatch, Prometheus, or similar.
• Problem-solving: Strong analytical and troubleshooting skills in a fast-paced environment.

You will have an advantage if you also have:

• Development experience is a significant advantage.
• Windows system administration is a significant advantage.
• Experience with monitoring and log analysis tools is an advantage.
• Jenkins pipeline knowledge

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10363
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

Specialist DevOps  (Security Advantage)

We are looking for a skilled and motivated Senior DevOps Engineer to join our Actimize Cloud organization. In this role, you will design, automate, secure, and operate cloud‑native infrastructure on AWS. You will work hands‑on with Kubernetes (EKS), CI/CD pipelines, IaC frameworks, and observability platforms, while partnering closely with R&D, CloudOps, AppOps, and Security teams.

Security experience is a strong advantage, as you will contribute to secure-by-default practices across our delivery pipelines and cloud environments

How will you make an impact?  

• Design, operate, and continuously improve cloud infrastructure using AWS and Kubernetes.
• Build and manage CI/CD pipelines (Jenkins, GitHub Actions) and GitOps workflows (Argo CD).
• Implement and maintain Infrastructure-as-Code using Terraform / OpenTofu.
• Contribute to system hardening, secure configurations, and cloud security controls.
• Integrate and maintain cloud monitoring, logging, and alerting systems.
• Partner with R&D and CloudOps teams to support deployment, scaling, and reliability needs.
• Troubleshoot production and pre-production environments and drive RCA/fixes.
• Participate in cost-optimization efforts, cloud hygiene, and automation improvements.
• Support onboarding of new regions, services, and infrastructure components.

Have you got what it takes?

• 3–6 years of experience in DevOps, Cloud Engineering, or Site Reliability Engineering.
• Strong hands-on experience with AWS services (IAM, EC2, EKS, VPC, ALB/NLB, S3, RDS, CloudWatch, etc.).
• Solid experience with Kubernetes (EKS)—deployment, scaling, networking, upgrades, troubleshooting.
• Practical experience with Terraform / OpenTofu and Infrastructure-as-Code.
• Familiarity with GitOps and tools like Argo CD.
• Strong scripting skills (Python, Bash, PowerShell, or Go).
• Experience operating CI/CD platforms (Jenkins, GitHub Actions, or similar).
• Good understanding of cloud networking: routing, firewalls, DNS, load balancing.
• Experience with monitoring and logging: Prometheus, Grafana, ELK, Fluentd, OpenTelemetry, Datadog, etc.
• Strong debugging skills and ability to troubleshoot distributed systems.

You will have an advantage if you also have:

• Experience with cloud security frameworks (CNAPP, CSPM, CIEM, CWPP).
• Knowledge of container/image scanning and supply chain security.
• Exposure to AWS security tools (GuardDuty, Inspector, KMS, WAF/NFW).
• Experience integrating scanners into CI/CD pipelines.
• Familiarity with SIEM, threat detection, and incident response workflows.
• You excel in fast-paced, cloud-native environments.
• You think automation-first and minimize manual work.
• You enjoy working closely with Engineering, Ops, and Security teams.
• You are proactive, collaborative, and eager to learn.
• You take ownership and care deeply about reliability and security.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10399
Reporting into: Director of Cloud Services
Role Type: Individual Contributor

So, what’s the role all about?

The Senior DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Perform and manage application deployments across development, testing, staging, and production environments.
• Collaborate closely with cross-functional teams including Development, QA, SRE, and Operations to ensure smooth deployment cycles.
• Troubleshoot deployment issues, identify root causes, and drive quick resolutions.
• Configure, maintain, and administer Windows servers, IIS, and related deployment components.
• Work with GitHub for version control, repository management, and deployment workflows.
• Create and maintain automation scripts using Python and PowerShell to improve deployment efficiency.
• Ensure adherence to deployment standards, documentation, and release management processes.
• Support continuous improvement efforts by identifying automation opportunities and deployment optimizations.
• Maintain configuration documentation and deployment guidelines.
•  

Have you got what it takes?

• Proven experience in application deployments in enterprise or large-scale environments.
• Strong understanding of Windows OS administration and IIS configuration.
• Hands-on experience with GitHub, branching strategies, CI/CD workflows, and release processes.
• Experience in AWS, Jenkins will be an added advantage.
• Proficiency in scripting languages, preferably Python and PowerShell.
• Ability to troubleshoot deployment issues across different application tiers.
• Excellent communication and cross-team collaboration skills.
• Strong analytical mindset and problem-solving abilities.
• Ability to work in fast-paced, time-sensitive deployment environments.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

Your Impact on our Mission

Zocdoc’s most important asset is our people.  As an Integration Health Engineer, you’ll play a meaningful role in making sure Zocdoc's core technology and data flows are stable, performant, and reliable. You will be the proactive guardian of our system integrations, ensuring seamless connectivity between various applications and third-party services. Your expertise will be vital to maintaining the high availability of our systems, which is critical to Zocdoc's mission of delivering a better healthcare experience.  

Shift Timing: This is a night shift from 11:30 PM IST to 8:30 AM IST.

You’ll enjoy this role if you are…

• Personally motivated by solving complex, real-time technical puzzles.
• Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid.
• Highly detail-oriented and meticulous about system reliability and performance.
• Passionate about maintaining the highest standards of data flow and system connectivity.
• A proactive problem-solver who anticipates and resolves issues before they impact the business.
• The kind of person who thrives on cross-functional collaboration with engineering and operations teams.
• Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor.

 
Your day to day is…

• Full ownership of the continuous monitoring and health checks of system integrations.
• Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions.
• * Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements.
• Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions.
• Optimizing existing integrations for efficiency and enhanced performance.
• Working with cutting edge GenAI tools and technology.

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change
• Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting
• *Required* The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation.
• A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams.
• A fundamental understanding of API integrations, system operations, and incident management best practices.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus.
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure 

Benefits:

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2022-2026

Job Title: Power Platform Engineer (Automation & Copilot Development)

Experience: 3–6 Years

Role Overview

We are looking for a skilled Power Platform Engineer to design, develop, and implement automation solutions across the organization. The ideal candidate will have strong experience in Microsoft Power Platform and hands-on expertise in building AI-powered Copilot agents to streamline business processes, improve efficiency, and drive digital transformation initiatives.

Key Responsibilities

• Design and develop business process automation using:
• Power Automate (Cloud & Desktop)
• Power Apps (Canvas & Model-Driven Apps)
• Power BI (Reports & Dashboards)
• Power Virtual Agents / Copilot Studio
• Build and deploy AI-powered Copilot agents using:
• Microsoft Copilot Studio
• Azure OpenAI integrations (if applicable)
• Custom connectors & APIs
• Automate repetitive organizational tasks and workflows across departments (HR, Finance, Operations, IT, etc.)
• Integrate Power Platform solutions with:
• Microsoft 365 (SharePoint, Teams, Outlook, OneDrive)
• Dynamics 365
• Third-party systems via APIs
• Develop governance, security, and environment strategies for Power Platform
• Create reusable components, flows, and automation frameworks
• Monitor performance and optimize automation solutions
• Provide technical documentation and user training
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• 3+ years of hands-on experience with Microsoft Power Platform
• Strong experience in:
• Power Automate
• Power Apps
• Dataverse
• REST APIs & connectors
• Experience building Copilot agents using Microsoft Copilot Studio
• Understanding of AI/LLM-based automation concepts
• Knowledge of SharePoint Online & Microsoft Teams integration
• Strong problem-solving and analytical skills
• Experience in environment management and DLP policies

Preferred Skills

• Experience with:
• Azure services (Azure Functions, Logic Apps)
• PowerShell scripting
• Microsoft Graph API
• CI/CD for Power Platform
• PL-900 / PL-100 / PL-200 / PL-400 certifications
• Experience working in enterprise automation projects

About Convera

• Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction.
• Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
• Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
• As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
• We offer an abundance of competitive perks and benefits including:
• Competitive salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work

#LI-KP1

Job Title: Share Point/ O365 Developer - Pune

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Key skills: SharePoint, O365, Azure, Powershell

Location – Hinjewadi, Pune

(Hybrid - 2 days WFO)

Shift Timings: 12:30pm-9:30pm

Looking only for immediate joiners

Technical Requirement:

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Senior Infrastructure Engineer

at Convera

Pune- WFH

Convera is looking for a Senior Infrastructure Engineer - AWS Cloud Platform, who contributes to the design, automation, and governance of largescale AWS environments. The engineer supports secure multi-account architectures, hardened image pipelines, API driven platform services, and AI enabled cloud capabilities that help teams deploy reliably, cost effectively and in alignment with the AWS Well Architected Framework.

You will be responsible for: 

Cloud Architecture & Platform Engineering

• Design and implement scalable, available AWS infrastructure using EC2, S3, RDS, VPC, ELB/ALB/NLB, CloudFront, and Global Accelerator.
• Contribute to multi-AZ and multi region disaster recovery and business continuity solutions.
• Improve platform performance, cost, and security for enterprise workloads.
• Integrate with AWS Global Accelerator to improve global application performance and availability.
• Implement AWS Private Link for secure, private connectivity to internal and third-party services.
• Deploy and tune CloudFront distributions for global content delivery, edge security, and latency reduction.
• Design and secure API architectures using API Gateway, Lambda, ALB based APIs, and private API endpoints.

Multi Account Strategy & New Account Provisioning

• Support AWS multi account architecture using AWS Organizations and AWS Control Tower.
• Automate new account provisioning with standardized guardrails and baseline security controls.
• Implement SCPs, centralized logging, cross account IAM roles, and enterprise networking standards.
• Apply governance for VPC design, shared services, Private Link endpoints, and inter account connectivity.

Hardened AMI Strategy & Image Management

• Build and support golden AMI pipelines using EC2 Image Builder.
• Develop CIS hardened Linux and Windows AMIs with automated patching and vulnerability remediation using AWS SSM.
• Integrate AMI pipelines with CI/CD workflows to enforce compliance and reduce drift.
• Manage versioning, lifecycle policies, and automated AMI distribution across accounts and regions.

Infrastructure as Code & Automation

• Develop reusable Terraform and CloudFormation modules for platform components.
• Build and maintain CI/CD pipelines using AWS Code Pipeline, Jenkins, or GitHub Actions.
• Automate infrastructure provisioning, environment builds, and platform standardization.
• Implement policy as code using AWS Config rules.
• Automate deployment and lifecycle management of API services include versioning, throttling, and stage promotion.

Security, Compliance & Well Architected Implementation

• Apply the AWS Well Architected Framework across workloads and platform services.
• Participate in Well Architected Reviews and help remediate gaps across all pillars.
• Enforce IAM least privilege, encryption standards, secrets management, and audit controls.
• Implement CloudTrail, Guard Duty, Security Hub, and Config for continuous compliance.

Observability & Reliability Engineering

• Implement centralized monitoring and logging using CloudWatch, CloudTrail, Grafana, and Datadog.
• Build dashboards, alerts, anomaly detection, and automated remediation workflows.

You should apply if you have:

• Minimum 5 years of hands-on AWS engineering experience.
• Experience with multi account governance, landing zone patterns, and cloud security fundamentals.
• Experience building automated golden AMI pipelines with EC2 Image Builder.
• Strong understanding of networking, hybrid connectivity, load balancing, and Private Link.
• Experience with CloudFront, Global Accelerator, and global traffic optimization.
• Experience designing and deploying API architectures using API Gateway, Lambda, and ALB based APIs.
• Knowledge of deploying and managing AWS AI services (Bedrock, SageMaker, etc.).
• Hands on containerization experience (Docker, Kubernetes/EKS) is a plus.
• Strong automation and scripting skills (Python, Bash, PowerShell).
• Ability to collaborate effectively and contribute to team wide engineering initiatives.

Preferred Certifications

• AWS Certified Solutions Architect – Associate or Professional
• AWS Certified DevOps Engineer – Professional

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.