Role We are looking for a Staff Technical Writer based in Bangalore, reporting to the Manager, Technical Publications within the Technical Publications department. You will join a team at the forefront of cloud security, delivering a portfolio of capabilities in threat prevention, security, and business enablement. In this role, you will be a champion of innovation, making your mark on the product roadmap by transforming complex architecture into clear, impactful documentation.

What you’ll do (Role Expectations)

• Create high-quality technical documentation for Zscaler products

• Develop comprehensive API documentation to support developer integration

• Collaborate cross-functionally with subject matter experts from Engineering, Field Support, Sales, Training, and Product Marketing teams

• Lead and mentor fellow technical writers while supporting documentation project scheduling and management

• Contribute to the creation and maintenance of standards, style guides, and terminology best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Technical Writing, Communications, or a related field (equivalent certifications also accepted)

• 8+ years of technical writing experience with demonstrated expertise in documenting REST APIs and related technologies

• Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON

• Proficiency in using collaborative tools like JIRA and Confluence

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of networking and cloud security concepts

• Experience with threat intelligence or the application of AI in cybersecurity

• API Documentation

#LI-Hybrid 

#LI-RG

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT 

We are seeking a highly skilled and motivated Technical Writer to join our team and contribute to the  development of clear, accurate, and user-centric product documentation, In this role, you will leverage your understanding of workload  automation, extensions and user needs to create and maintain documentation that empowers our users  and aligns with business objectives for this innovative solution. 

• Produce and maintain high-quality, clear, and concise documentation for our workload automation products, including user manuals, implementation guides, API documentation, and release notes. 
• Translate complex third-party integrations, cloud services and technical features into easily understandable documentation tailored for various user personas.
• Collaborate closely with automation domain experts, engineers, product managers, and other stakeholders to gather information, clarify requirements, and ensure the accuracy and completeness of technical documentation. 
• Ensure documentation accurately reflects the latest product changes, releases, and enhancements, including updates to product functionalities and integrations.
• Work within a fast-paced Agile development environment, adapting to evolving priorities and timelines while maintaining documentation quality.
• Contribute to the continuous improvement of our documentation processes and workflows, incorporating best practices for clarity and accuracy in financial and technical content.
• Maintain a consistent style and tone across all documentation, adhering to established style guides and documentation standards. 
• Incorporate user feedback and analytics to continuously improve documentation effectiveness and usability.
• Stay up to date with industry trends, tools, and best practices to improve the documentation process and deliver high-quality content.

YOUR EXPERIENCE 

• Bachelor's degree in Computer Science, Technical Communication, English, or equivalent experience in a software development role combined with technical writing.
• 3+ years of technical writing experience for complex B2B SaaS solutions, with demonstrated familiarity in software development, user personas, and tailored documentation.
• Proven experience creating technical documentation with tools such as MadCap Flare (or similar desktop-based authoring tools), HTML, XML, and Javascript. 
• An understanding of or experience practicing a Docs as Code framework (e.g., version control,  plain text authoring). 
• Exposure to or experience with version control systems (e.g., Git) and lightweight markup (e.g., Markdown), demonstrating an adaptability towards modern documentation practices.
• Familiarity with project management tools (e.g., Jira, Confluence) and API documentation tools (e.g., Swagger). 
• Excellent written and verbal communication, strong analytical and problem-solving skills, and the ability to work independently and collaboratively.
• Experience leveraging AI to improve documentation efficiency and quality.
• Technical experience with SAP, Docker, and Python scripting.

*Location: Hyderabad, India (can be hybrid, in office as requested).

THE ROLE

Pure is seeking a Senior Content Writer with strong enterprise infrastructure expertise to join the Global Value Management team.

This role is responsible for developing high-quality, reusable, modular written content that enables the creation of compelling, enterprise-grade value propositions, proactive proposals and supporting technical, operational and commercial documentation.

You will apply your understanding of enterprise infrastructure architectures to synthesize complex technical, operational and commercial inputs from Product, Engineering, Value Consultants, Competitive Intelligence, CX, Partners and Sales into clear, structured customer narratives that articulate the business value of Pure solutions.

As the primary content writer within the team, you will help create and maintain the global master content library that underpins scalable proposal creation. You will enforce written content standards, ensuring outputs are governed, reusable and aligned to established messaging and quality standards.

WHAT YOU'LL DO

Build & Maintain Reusable Content

• Own writing of defined technical, operational and financial value levers for Pure solutions.
• Develop reusable modular components at multiple levels of detail (executive summary, standard narrative, detailed technical content). 
• Create persona and industry aware variations of core narrative where required.
• Consume and adapt existing Pure content (case studies, product documentation, analyst endorsements, services materials) for structured proposal use. 
• Maintain and evolve global master content in alignment with roadmap priorities and release cycles.

Technical and Value Writing

• Translate technical, operational and financial inputs into clear value narratives.
• Compile and synthesize inputs from cross-functional SMEs into customer-ready outputs.
• Independently engage SMEs to validate accuracy and secure approval.
• Balance technical credibility with executive-level clarity.

Proposal Content Building

• Develop best practice placeholder content for: Value propositions, Proactive proposals and Technical/operational/commercial Appendices
• Ensure content demonstrates strong narrative flow, clarity and business value articulation.
  
  

Support Select Engagements

• Participate in select live proposal engagements to refine standards and identify reusable content opportunities.
• Contribute written content for strategic proactive proposals where required.
  
  

Standards & Quality

• Co own content standards & contribute to QA processes and structured release management for written content.
• Establish clear stakeholder communication and approval protocols.
• Ensure all outputs adhere to messaging, quality and governance requirements.
• We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

Infrastructure & Technical Knowledge

• Strong knowledge of enterprise infrastructure technologies, with demonstrated experience writing about one or more of the following domains: (Enterprise storage (block, file, object), Compute and virtualization platforms, Hybrid cloud architectures, Data center, Infrastructure operations)
• Ability to confidently engage technical SMEs and interpret architectural and operational concepts.
• Experience synthesizing financial concepts into simple narrative form (taking input from SME’s not expected to have financial experience). 
• Comfort navigating multi solution portfolios and articulating integrated solution value.

Writing Expertise

• Exceptional written English skills, with the ability to produce precise, polished, executive ready content.
• Significant experience writing technical, solution or value-based content in an enterprise IT environment.
• Demonstrated ability to translate complex technical, operational and commercial inputs into clear, customer facing narrative.
• Experience building reusable, modular content or structured proposal components.
• Strong executive writing skills, including development of compelling summaries and structured appendices.

Process & Collaboration

• Proven ability to work cross functionally with Product, Sales, Marketing, Engineering and Services teams. 
• Experience independently driving SME engagement, review cycles and approvals.
• Strong version control, content lifecycle and revision management discipline.

Preferred:

• Experience supporting enterprise sales or value selling motions.
• Familiarity with proposal development and business case articulation.
• Exposure to modular content systems or AI enabled content tools.
• Experience operating in global organizations with standardized messaging frameworks.

#LI-ONSITE

Couchbase is seeking a Senior Technical Writer to join the team at our Bangalore office. 

This role involves bolstering our documentation across all products with a focus on utilising GenAI in the writing workflow. Applicants must be able to demonstrate ability to use common AI platforms to boost their productivity while remaining responsible for documentation quality. This role has a focus on a developer skillset who can use their expertise to direct tools to create better documentation and then verify the output. It requires heavy interaction with engineering teams and PMs to understand user needs, use cases and the product itself.

Key Responsibilities:

• Own technical documentation writing tasks
• Leverage AI to improve documentation efficiency and quality
• Guide the team on GEO and GenAI writing, tooling and integrations
• Work with other teams to integrate or manage access to docs assets
• Present to the team to level up their skillsets with GenAI

Specific skills:

• 8+ years of experience in technical writing, preferably in a database-focused role.
• 4+ years of experience in an engineering or cloud ops role with significant AI involvement (AI involvement for that last 18 months at least) 
• Demonstrated proficiency in writing agentic applications
• Proficient with Git, docs-as-code and static sites
• Proficient with GitHub, AWS, Azure, VSCode
• Experience using GenAI to improve documentation
• Experience with API documentation
• Proficient in Python and at least 1 other modern language