OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT 

We are seeking a highly skilled and motivated Technical Writer to join our team and contribute to the  development of clear, accurate, and user-centric product documentation, In this role, you will leverage your understanding of workload  automation, extensions and user needs to create and maintain documentation that empowers our users  and aligns with business objectives for this innovative solution. 

• Produce and maintain high-quality, clear, and concise documentation for our workload automation products, including user manuals, implementation guides, API documentation, and release notes. 
• Translate complex third-party integrations, cloud services and technical features into easily understandable documentation tailored for various user personas.
• Collaborate closely with automation domain experts, engineers, product managers, and other stakeholders to gather information, clarify requirements, and ensure the accuracy and completeness of technical documentation. 
• Ensure documentation accurately reflects the latest product changes, releases, and enhancements, including updates to product functionalities and integrations.
• Work within a fast-paced Agile development environment, adapting to evolving priorities and timelines while maintaining documentation quality.
• Contribute to the continuous improvement of our documentation processes and workflows, incorporating best practices for clarity and accuracy in financial and technical content.
• Maintain a consistent style and tone across all documentation, adhering to established style guides and documentation standards. 
• Incorporate user feedback and analytics to continuously improve documentation effectiveness and usability.
• Stay up to date with industry trends, tools, and best practices to improve the documentation process and deliver high-quality content.

YOUR EXPERIENCE 

• Bachelor's degree in Computer Science, Technical Communication, English, or equivalent experience in a software development role combined with technical writing.
• 3+ years of technical writing experience for complex B2B SaaS solutions, with demonstrated familiarity in software development, user personas, and tailored documentation.
• Proven experience creating technical documentation with tools such as MadCap Flare (or similar desktop-based authoring tools), HTML, XML, and Javascript. 
• An understanding of or experience practicing a Docs as Code framework (e.g., version control,  plain text authoring). 
• Exposure to or experience with version control systems (e.g., Git) and lightweight markup (e.g., Markdown), demonstrating an adaptability towards modern documentation practices.
• Familiarity with project management tools (e.g., Jira, Confluence) and API documentation tools (e.g., Swagger). 
• Excellent written and verbal communication, strong analytical and problem-solving skills, and the ability to work independently and collaboratively.
• Experience leveraging AI to improve documentation efficiency and quality.
• Technical experience with SAP, Docker, and Python scripting.

*Location: Hyderabad, India (can be hybrid, in office as requested).

Are you a skilled Senior Technical Writer passionate about transforming complex concepts into clear, engaging content for users worldwide? At Ivanti, you’ll power the next generation of workplace technology creating documentation and learning resources that help organizations thrive anywhere work happens. Join our collaborative, diverse global team and take your impact to new heights, supporting employees and customers in 23+ countries.

Why this role matters

As a Senior Technical Writer at Ivanti, your work empowers enterprise administrators and end-users to get the most out of our innovative IT solutions. By developing best-in-class documentation and learning media, you’ll ensure customers understand, adopt, and love our products driving trust, satisfaction, and continued success for organizations everywhere.

What you’ll do:

• Design, develop, and maintain comprehensive product documentation, such as administrator, installation, deployment, end-user, and developer guides (including API documentation), release notes, and more.
• Create engaging multimedia assets (audio and video tutorials) to enhance user experience and learning.
• Collaborate with fellow writers and cross-functional teams to plan, manage, and deliver release-based documentation projects.
• Gather insights from subject matter experts (SMEs) and work closely with scrum, UX, and localization teams to keep content accurate, effective, accessible, and globally relevant.
• Write, edit, and peer-review content with attention to clarity, consistency, and adherence to Ivanti’s standards.
• Monitor user feedback, continuously improving content to better serve our customers’ needs.
• Support localization for international markets and participate in ongoing initiatives to drive documentation innovation.

What you will bring:

• Bachelor’s degree in Engineering, English, or related field.
• 5-10 years of technical writing experience in the software industry (preferably SaaS).
• Expertise in modern authoring tools (such as Madcap Flare or similar XML editors) and experience working with GitHub and Azure DevOps.
• Strong knowledge of Agile methodology and software development workflows.
• Excellent written communication, with a natural, approachable style and exceptional attention to detail.
• High level of curiosity and ability to learn complex technical concepts quickly.
• Familiarity with SEO, Google Analytics, Power BI, and usability best practices.
• Ability to independently manage projects, prioritize deliverables, and meet deadlines.
• Collaborator with a global mindset who values diverse perspectives and teamwork.
• Experience with multimedia creation (like Camtasia), UX writing, and accessibility standards is a strong plus.
• Familiarity with endpoint management, service/asset management, HTML, CSS, Pendo, WalkMe, or Whatfix is beneficial.

Why Ivanti?

• Remote-friendly, flexible schedules: Supporting your best work—wherever you are.
• Competitive compensation & benefits: Customized wellness and financial plans for you and your family.
• Global teams: Connect and create with colleagues from over 23 countries.
• Learning & development: Access top-tier programs and tools to grow your career.
• Equity & belonging: Every perspective matters—we’re building a culture where everyone belongs.

What drives us

Ivanti’s mission is to elevate Everywhere Work by securing, managing, and automating IT for organizations worldwide. Through inclusive hiring, development, and a commitment to employee growth, we deliver world-class solutions with a focus on people and innovation.

Inclusion at Ivanti

Ivanti is committed to building a diverse, equitable workplace where everyone is welcome. We are proud to be an Equal Opportunity Employer and value every unique journey. If you need accommodations during the process, please contact us at recruiting@ivanti.com—our team is here to help.

Ready to make your mark?

Apply today and help shape the future of Everywhere Work with Ivanti!

#L1-SHUBHANGI

About Instead

Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline.

Instead's investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG.

Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40.

About the role

As our Marketing Content Writer & Editor, you will be responsible for generating, reviewing, and refining content using AI agents to support marketing websites and campaigns. You will ensure the quality, accuracy, and effectiveness of high-volume content production while maintaining consistency with brand standards.

This role is perfect for someone who thrives in a high-production environment, has strong editorial skills, and is comfortable working with AI-generated content to refine messaging and structure.

What you'll do

• Utilize AI tools to generate and develop marketing content for websites, email campaigns, blogs, and other digital assets.
• Review, edit, and refine AI-generated content for clarity, grammar, structure, tone of voice and alignment with marketing goals.
• Ensure proper content hierarchy and formatting for readability and engagement.
• Collaborate with the Marketing and Marketing Operations teams to ensure content is created on time and aligns with campaign objectives.
• Maintain brand consistency across all content types and platforms.
• Manage high-volume content production efficiently while maintaining accuracy.
• Optimize content using SEO AI tools to improve search visibility, keyword optimization, and overall readability.

What you'll need

• 5-7 years of experience in content writing, editing, or digital content management.
• Strong command of English/American writing, grammar, punctuation, and content structuring such as APA, MLA and CMS. 
• Experience working with AI-generated content and the ability to refine outputs for better readability and engagement.
• Ability to manage multiple content pieces in a fast-paced, high-production environment.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Successful candidate will possess at least a Bachelor's/College degree in one of these concentrations:  English Literature, Professional Writing, Creative Writing, Marketing, Communications, or similar. 
• Applicants must be willing to work in our Hyderabad office.

Nice to have

• SEO optimization experiences a PLUS, but it is not required. 

Why join us

• Work on a cutting-edge tax tech platform that's transforming the industry
• Be part of a collaborative, mission-driven team
• Competitive compensation and benefits
• Growth opportunities in technology development and Salesforce architecture
• Opportunity to build and scale critical billing and customer management systems
• Work with innovative technology and support rapid business growth

Equal Opportunity Employer - M/F/D/V

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.