About the Team

     The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.

The Opportunity

     We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.

What You’ll Do:

• Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.
• Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
• DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
• Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
• New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
• Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
• Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.
• Contribute to the documentation of billing processes and procedures.

What You’ll Add to DigitalOcean:

• Strong technical aptitude and problem-solving skills.
• Proficiency in Go, with additional experience in Ruby a plus.
• Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
• Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
• Experience with scripting and automation tools (e.g., Python, Shell scripting).
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive and detail-oriented approach.
• [Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]
• [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Role 

We are looking for a Senior Database Developer (PostgreSQL/MySQL/AWS Aurora, SQLite) to join our team in a Hybrid (Bangalore, Hyderabad or Mohali) capacity, reporting to the Senior Director, Software Engineering. You will design, build, and optimize high-performance database systems at planet scale, owning data modeling, complex SQL development, and cloud-native automation. This role is critical for supporting sharded, high-throughput workloads and ensuring the reliability of our global data infrastructure.

What you’ll do (Role Expectations)

• Design and evolve high-scale data models, partitioning strategies, and sharding patterns to support massive transactional and analytical workloads
• Optimize query performance and database internals across Postgres and MySQL fleets using advanced profiling tools and configuration tuning
• Lead the operation and scaling of AWS Aurora environments, including Serverless v2, Global Databases, and read replica management
• Architect and execute zero-downtime schema migrations and robust disaster recovery strategies to ensure world-class system reliability
• Standardize database observability and automation by building CI/CD pipelines for schema changes and managing infrastructure as code

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of professional experience with relational databases, including 3+ years operating cloud databases such as AWS Aurora or RDS in production
• Expert-level proficiency in SQL, PL/pgSQL, and MySQL stored routines with a track record of optimizing systems handling thousands of TPS/QPS
• Deep technical knowledge of database internals including MVCC, WAL, vacuuming, and InnoDB locking mechanisms
• Hands-on experience with data modeling, partitioning, and infrastructure as code tools like Terraform or CloudFormation
• Advanced skills in performance diagnostics using tools like EXPLAIN ANALYZE, pg_stat_statements, and Performance Insights

What Will Make You Stand Out (Preferred Qualifications)

• Experience with streaming platforms like Kafka and managing database operations within Kubernetes environments
• Proven ability to drive cost and performance optimization for cloud databases through IOPS and storage class tuning
• Knowledge of connection management tools like PgBouncer and integration with search engines like Elasticsearch

#LI-Hybrid #LI-AN4

Role

We are looking for a Staff Software Development Engineer in Test to join our Engineering team. This is a hybrid role based in Bangalore or Mohali, reporting to the Director, Software Engineering. You will lead quality strategy and execution for a large-scale, cloud-native, multi-tenant platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility with a cloud-first strategy through our multitenant architecture.

What you’ll do (Role Expectations)

• Own end-to-end System Integration Testing (SIT) and quality outcomes for key platform areas including UI, APIs, services, and data workflows

• Design and deliver effective, automatable test plans with strong coverage for functional, regression, and system integration scenarios

• Build and maintain UI and API automation using modern frameworks to ensure stability, maintainability, and fast feedback

• Validate large-scale systems including REST APIs, backend services, distributed workflows, and microservices

• Integrate automation into CI/CD pipelines, enabling release gating, quality metrics, and faster deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Advanced proficiency in automation testing using Python (pytest/unittest), JavaScript, or TypeScript

• Hands-on experience with UI automation tools such as Selenium, Cypress, or Playwright for end-to-end validation

• Deep experience testing distributed systems, microservices, and scalable cloud-native multi-tenant architectures in AWS, GCP, or Azure environments

• Solid understanding of CI/CD integration, Linux troubleshooting, and containerized environments including Docker and Kubernetes

• Technical knowledge of L2/L3 networking concepts, including routing protocols, VPN, IPSec, and WAN architecture

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience designing scalable test frameworks covering architecture, patterns, reporting, stability, and parallelization

• Proficiency with Git, test management tools like TestRail, and issue tracking systems such as Jira

• Hands-on experience with AI agent prompting and usage for productivity, test design, and automation support

#LI-GL2

#LI-Hybrid

Role

We are looking for a Staff Software Engineer for a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering in the platform convergence department. You will design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure. Your work will focus on developing distributed, scalable systems that bridge the gap between control and orchestration layers through fault-tolerant gRPC-based services.

What you’ll do (Role Expectations)

• Design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure
• Develop distributed, scalable systems with a focus on concurrency, fault tolerance, and messaging
• Implement and maintain gRPC-based APIs and services to integrate forwarding plane capabilities with control and orchestration layers
• Optimize system performance through profiling tools across kernel-space and user-space
• Engage in code reviews, system design discussions, technical documentation, and mentoring junior engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience with extensive coding in Rust, particularly in systems programming and async frameworks like Tokio or async-std
• Proven expertise in building resilient, observable, and horizontally scalable distributed systems
• Strong understanding of Linux fundamentals, including networking, namespaces, sockets, and kernel-user space interaction
• Proficient in container-based environments, Git, CI/CD workflows, and performance instrumentation

What Will Make You Stand Out (Preferred Qualifications)

• Experience with systems languages like C/C++ or Go, particularly in performance-critical environments
• Familiarity with Linux networking stacks, kernel-space technologies (eBPF, XDP, DPDK), bare-metal deployments, and Kubernetes networking
• Hands-on experience with gRPC, Protobufs, service-oriented architectures, and L2–L4 networking protocols

#LI-Hybrid #LI-RM6

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Technical Support Specialist

Role Overview:

Global Support is committed to excellence for our customers by providing legendary service on every support case. Technical Support Specialists are responsible for answering client questions and performing basic troubleshooting of platform issues. This position requires daily client contact through inbound calls, emails and messages from our customer portal. TSS team members determine the nature of a client’s request, prioritize the case appropriately and work diligently to resolve the case efficiently while exceeding client expectations.

Role Expectations:

• Ensure a high level of service and support, across multiple channels, by providing expert advice and support in a professional and confident manner.
• Efficiently prioritize, manage and resolve individual support cases within our ticketing system based on urgency and impact.
• Proactively monitor and follow-up on owned cases to guarantee timely resolution and high customer satisfaction.
• Develop a deep understanding of customer needs in order to effectively address and resolve issues, demonstrating empathy, professionalism, and a dedication to understanding and meeting customer needs.
• Adhere to team processes and best practices for case and queue
• Maintain product proficiency by engaging in continuous learning to stay updated on technological advancements that are relevant to our products and services.
• Ensure clear, concise, and timely communication of status updates and issues are provided to customers.
• Effectively articulate and escalate issues to Technical Support Engineers, while maintaining high standards of documentation and communication.
• Communicate technical information clearly and effectively to both technical and non-technical
• Openly communicate within the team to promote collaboration and leverage collective skills and knowledge to drive results.

Required Qualifications:

• 1+ years of related support/service experience, ideally in the SaaS space or equivalent
• Bachelor’s degree in computer science or equivalent degree
• Active command of the English language required
• Basic knowledge of web technologies/tools (HTML, XML, Web Services, API, relational data, etc.)
• Basic knowledge of Linux/Unix production environments, networking and security concepts
• Basic knowledge of databases including SQL

Additional Qualifications:

• Basic knowledge of high level computer languages (C/C++, Java, Perl, Ruby, Python, AWS)
• Experience working in complex, dynamic, fast-paced
• Email marketing or digital marketing software
• Strong written and verbal communication
• Soft skills:
  • Teamwork
  • Proactivity
  • Attention to Detail

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Senior Systems Engineer

Overview

We are seeking a Senior Systems Engineer to support and enhance the infrastructure that underpins our global business operations. This role involves maintaining and improving enterprise-level systems, including data center operations, hardware platforms, virtualization, backups and recovery, operating systems, networking, and security.

The ideal candidate will have deep experience in enterprise infrastructure, be self-driven, and capable of independently leading projects from concept to completion. In addition to maintaining existing systems, this role will focus on modernizing and automating infrastructure to improve scalability and performance.

This is a global role that requires collaboration across time zones and includes participation in a 24x7 support rotation with occasional on-call responsibilities.

Key Responsibilities

• Deploy and manage hardware (including gray market systems) in enterprise data centers with assistance from on-site personnel.
• Design, implement, and migrate to modern private cloud infrastructure.
• Establish and maintain configuration management using Foreman, Puppet Enterprise, and Ansible for Linux environments.
• Enhance automated build and deployment pipelines for physical and virtual machines.
• Create configuration roles and automation code using tools like Ansible and Puppet.
• Develop scripts to automate daily tasks for the Systems Engineering team.
• Perform advanced troubleshooting for hardware, Linux, and Windows systems in large-scale environments.
• Lead and plan infrastructure projects independently.
• Provide subject matter expertise in designated technical areas; contribute to technical discussions and architecture decisions.
• Advise on data center best practices, including power configuration, HVAC, and rack design.

Required Qualifications

• 10+ years of Linux/Unix administration (Solaris, AIX, or other flavors)
• 3+ years of OpenStack engineering and administration
• 5+ years of VMWare or equivalent Engineering and Administration
• 5+ years of scripting experience with Bash, Perl, Ruby, Python, etc.
• 3–5 years of experience with system monitoring tools (Check_MK, Nagios, SolarWinds)
• 3–5 years of hands-on hardware management (Dell, SuperMicro, HP)
• 2–3 years of experience with Puppet for configuration management
• 5+ years of experience using Microsoft Office (Word, Excel, Outlook, Teams)

Preferred Qualifications

• 1–2 years of storage administration (EMC, NetApp, 3PAR, Hitachi)
• 1–2 years of experience with F5 load balancers
• 2–4 years of public or hybrid cloud experience (AWS, Azure, Rackspace)
• 2–3 years of application development experience (Java, C++, C#/VB.NET, PHP, HTML, JavaScript)
• 1–2 years of CI/CD experience (Jenkins, TeamCity, etc.)
• 2+ years with Ansible AWX or Tower

Candidate Profile

• Strong communication and interpersonal skills
• Skilled at mentoring and leading technical discussions (including whiteboarding sessions)
• Excellent documentation skills, particularly using wikis and diagramming tools like Visio or Lucidchart
• Ability to take direction while also contributing ideas for environment improvements
• Bachelor’s degree in computer science or a related field (or equivalent experience)

Digital Graphic Designer

Summary:

Zeta’s Marketing Operations is comprised of over 50 individuals who provide world class operational support to the stakeholders and clients of Zeta using multiple in-house and commercial performance marketing tools. Our Campaign Operations team is looking for a Digital Graphic Designer in our Hyderabad office to support our in-house Creative Team who loves to create visual stories that help people engage with brands in the digital marketing space.  The ideal candidate is eager to learn, open-minded, and interested in being part of a team that creates stunning visual support for our client’s and their respective campaigns. Attention to detail, combined with a strong working knowledge of design-related applications, is essential.

Essential Responsibilities:

• Contribute to the development of creative concepts, translating them into visual and interactive form
• Match strategic direction with appropriate design results for the digital and web-based marketing initiatives while providing quality assurance on creative deliverables
• Familiarity with designing for multiple formats such as email, display, social, web and mobile responsive/cross-platform
• Exhibit an awareness of current web design practices and issues of cross-browser compatibility
• Build and maintain a team rapport with production managers, content developers and all other Creative and Campaign Operations team personnel

Essential Competencies:

• Excellent communication skills and fluent in English (both written and verbal)
• Ability to take creative direction and produce highly engaging designs that show a strong attention to detail in a fast-paced team environment
• Excellent graphic design, layout and typography skills with strong, clean visuals
• Proficiency in Adobe Creative Suite programs (specifically Photoshop, Illustrator, XD)
• Familiarity and prior experience working with Figma and Sketch
• Knowledge of front-end development experience such as HTML/CSS is a plus
• Grasp of AI applications and UI/UX design processes or methodology, preferred
• Experience with photo-retouching and logo design and illustration
• Strong design portfolio (please provide link with resume)

Desired Characteristics:

• Bachelor’s degree in design or a related field
• 5+ years of relevant design experience in a digital agency, media company, advertising agency, production studio, creative services environment, etc.
• Strong collaboration, time management and multi-tasking skills
• Experience in a fast-paced service environment
• Comfortable with abbreviated development cycles and flexible with shifting priorities

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Zeta is seeking an experienced Senior Data Scientist to join our Machine Learning team. You will design, build, and scale machine learning solutions that power marketing intelligence, campaign optimization, and business performance. 

This role spans the full ML lifecycle — from data engineering and feature development to model deployment and performance monitoring — in a cloud-based, distributed environment. 

Reporting / Hours: 1:00 PM – 10:00 PM IST (± 30 minutes flexibility)

Key Responsibilities 

Data Engineering & ETL 

• Lead the design and development of scalable ETL pipelines across platforms such as Snowflake/Hive, Athena 

• Partner with cross-functional teams to optimize data architecture and workflows 

Machine Learning & AI Development 

• Design, develop, evaluate, and deploy ML/AI models in production environments 

• Build scalable ML pipelines for training, validation, deployment, and scoring 

• Develop advanced predictive models and recommendation engines 

• Optimize model performance through experimentation, feature engineering, and ensemble techniques 

• Implement automation frameworks to improve productivity and reproducibility 

Cloud & Distributed Systems 

• Leverage AWS technologies including EC2, EMR, S3, Airflow, and Athena 

• Build and maintain robust workflows in distributed computing environments 

Analytics, Reporting & Marketing Automation 

• Generate client-facing modeling insights dashboards and performance reports with a strong focus on accuracy, consistency, and explainability 

• Support marketing automation initiatives using Python, Snowflake, Apache Superset, and related technologies 

Collaboration & Delivery 

• Work on multiple concurrent projects in a fast-paced, high-growth environment 

• Communicate complex findings clearly to both technical and non-technical stakeholders 

• Mentor junior team members and contribute to best practices across the data science function 

Required Skills:

• Strong expertise in supervised learning and advanced ML techniques (Random Forest, GBM, regression, neural networks, boosting and bagging methods, ensemble models) 

• Proven experience building and productionizing ML pipelines 

• Advanced Python proficiency and experience with ML libraries 

• Strong data preparation and feature engineering skills 

• Experience with Snowflake and distributed data systems 

• Working knowledge of Unix and shell scripting 

• Strong analytical thinking, attention to detail, and communication skills 

Qualifications: 

• MSc/MS in a quantitative field with 4+ years of experience 
  or 

• BSc with 7+ years of relevant experience 

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

Senior CDP Operations Manager 

Job Description: 

As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment.  This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.

Qualifications: 

• Bachelor’s degree
• 2+ years’ experience in a data operations or CDP-related role
• Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
• Experience with identity resolution concepts and omnichannel data integrations
• Experience with database and data modeling across omnichannel inputs and internal systems
• Knowledge of requirements-gathering techniques and technical architectures
• Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
• Strong understanding of ESPs and marketing data environments
• Knowledge of data architecture, field mappings, and transformation logic
• Experience with data privacy compliance frameworks (GDPR, CCPA) preferred

Responsibilities:

• Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
• An understanding of database table structures, field mappings, data dictionaries
• Working with various data sources
• QC data reporting and/or data visualization dashboards
• Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
• Analyze and/or triage data issues
• Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
• Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
• Ensure downstream systems receive timely and accurate data.
• Clear communication of issues through JIRA as well as to Engineers and Solution Developers
• Support team as needed in evolving the platform and the monitoring strategies
• Assist where needed with the migration of data from legacy systems to new solutions
• Recommend solutions to improve, and gain efficiencies for new and existing database systems
• Help identify Platform (technology) Optimization and/or Enhancements
• Assist with answering client questions, research, and data requests
• Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
• Assist with teaching, training, and documenting platform features and usability
• Propose both technical and high-level solutions based on client requirements
• Communicate directly with clients around data issues, research questions, and new projects
• Discuss project and/or monitoring requirements with clients
• Prioritize client projects, issues, and daily data monitoring appropriately.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment. The individual provides escalation support to Multiple Platforms and its Services. They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues. They are also responsible for communication to the end users.

Job Location: Hyderabad

Shift Timing: Rotational Shift (24/7)

Required Certification: RedHat certifications (RHCSA / RHCE)

Duties & Responsibilities:

• Fully functional and self-directed  
• Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines. 
• Analyze clients/team requests to solve short- and long-term technical issues. 
• Engineer solutions to meet company’s SLA's and meet client expectations’ 
• Monitor and assist to tune applications in the environment through project initiatives, enhancements and integration. 
• Perform upgrades of the applications in the Hosted environment. 
• Provides formal mentorship 
• High complexity assignments- owner  
• Moderate complexity assignments - owner (1 or >)l 
• Low complexity assignments - provide oversight/review  
• Regularly lead self and others and/or established as Product SME and/or established as specialist 
• Sees the whole picture and adjusts work accordingly.  
• Mentors others with less experience. 
• Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.     
• Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation. 

Required Qualifications: 

Typically requires a minimum of 3 - 5 years of related experience in a professional job role with a Bachelor's degree in Computer Science or related field.; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience  

• Basic knowledge on OS, Database & Networking concepts. 
• Excellent problem-solving and communication abilities 
• Strong knowledge on linux administration & linux server administration  
• Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP 
• Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux 
• Strong understanding on web servers, application servers, DNS & Mail servers. 
• Should be good at any of the scripting languages. Shell/Python 
• Knowledge on configuration management tools like puppet, Ansible is a plus.  
• Industry certifications for application/s being supported are a plus. 
• Experience with configuring and managing zones. 
• Experience providing day to day administration and monitoring of servers to include: 
• Provide support to ensure Linux Servers are operational. 
• Provide file and system security management, log analysis, and statistical report generation. 
• Analyze Security Scans and assist with vulnerability remediation. 
• Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
• Should be ready to work in rotational shifts.

Company Summary:

 Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

 Marketing Solutions Developer

Job Description

The type of profile that would be required to fulfil this role is outlined below for a ##role name## with approximately 3 years of experience delivering personalised and interactive web experiences. This role sits at the intersection of front-end development and marketing technology, requiring strong JavaScript capabilities to enhance, customise, and troubleshoot dynamic web components integrated with marketing platforms.

The role will work on a variety of personalised web experiences including form customisation, dynamic content loading, API integrations, and behaviour overrides — using JavaScript as the primary tool to solve problems and implement creative solutions.

Key Responsibilities:

JavaScript-Driven Web Personalisation:

• Build and extend interactive web pop-ins using JavaScript in personalisation tools (e.g., Digioh).
• Override default form behaviour to support dynamic functionality like expiry timers, conditional rendering, and score-based image swapping.
• Parse encrypted query parameters and tokens to personalise landing page content.
• Incorporate third-party or remote data (e.g., dealer lists, product lookups) into forms via asynchronous JavaScript.
• Implement client-side tracking and event submission using custom JS logic in coordination with personalisation tags (e.g., P13n).

API & Integration Work:

• Fetch and handle remote data using RESTful APIs within JavaScript-driven experiences.
• Work with JSON payloads to populate form elements and build dynamic UI elements.
• Bridge the gap between client CRM systems and the Zeta platform using front-end scripting where required.

Technical Troubleshooting & Investigations:

• Debug issues with form behaviour, lead delivery failures, or API responses using browser developer tools and techniques such as network inspection and console logging.
• Investigate and resolve anomalies in dynamic rendering, scoring logic, and tag-based tracking mechanisms.
• Assess new or unsupported client requirements and devise feasible JavaScript-based workarounds.

Required Skills & Experience:

• 3+ years’ hands-on experience in front-end development with a strong focus on JavaScript
• Deep understanding of JavaScript (ES6+), including async/await, event handling, DOM manipulation, and browser APIs
• Experience integrating with REST APIs and handling authentication, error states, and data formatting
• Solid HTML and CSS skills for customising and styling interactive components
• Familiarity with browser dev tools (Chrome/Edge) for inspecting issues and testing scripts
• Experience implementing custom business logic into web forms and overlays (e.g., Digioh or similar platforms)

Desirable Skills:

• Experience using JavaScript in a marketing context: web personalisation, form tracking, user targeting
• Exposure to customer data platforms or marketing automation tools (e.g., Zeta Marketing Platform, Adobe Target, etc.)
• Experience mediating API interactions via orchestration tools (e.g., Airflow) or writing client-side logic to handle fallback flows
• Knowledge of encoding/decoding encrypted query strings and URL-safe tokens
• Familiarity with campaign-based tools like Push Planet or CMS-driven landing pages

Soft Skills:

• Strong problem-solving skills and self-starting attitude
• Ability to balance technical perfection with pragmatic delivery
• Clear communicator, comfortable writing handovers and technical notes
• Willingness to dive into ambiguous requirements and turn them into structured, testable solutions
• Team player comfortable collaborating with cross-functional teams (e.g., delivery, campaign ops, technical account managers)

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Manager, Global Support

Role Overview:

The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients. This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.

The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty. This Manager works as part of the overall Global Support Leadership team on a variety of projects, programs, cross-functional meetings/initiatives and other activities as assigned.

Role Expectations:

• Oversees a support team, ensuring high-quality service and support across multiple channels, while managing team performance against key service
• Ensures support team members are equipped with the tools and knowledge necessary to deliver world class support services.
• Works closely with Product Management E SRE in on-boarding new capabilities/products into Support.
• Motivates, develops, coaches, and leads team members in adherence with established
• Responsible for team operations, schedule management, and
• Prepares, monitors, and reports on defined performance
• Evaluates team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.
• Leads by example in providing exceptional service, mentoring the team, and fostering an environment of accountability and excellence.
• Supports improvement initiatives on standardization of process and adoption of global best practices.
• Involvement in interviewing, hiring, and
• Conducts staff and team member 1:1 meetings and
• Assists in the resolution of escalated situations initiated by clients and partners
• Monitors outgoing communication to clients on behalf of organization.
• Facilitates and maintains positive relationships with teams, clients and
• Collaborates with other departments to align support services with business needs and objectives, contributing to overall customer success and product

Required Qualifications:

• 6+ years’ minimum experience in customer support, supervisory, or equivalent experience.
• Bachelor’s degree in computer science or equivalent
• Active command of the English language Additional languages to support managing clients local regions may be required.

Additional Qualifications:

• Experience with internet development technologies and tools (HTML, XML, Web Services, API, relational data, etc.)
• Excellent communication and interpersonal skills, with the ability to manage customer relationships and team dynamics effectively.
• Demonstrates a passion for enhancing customer experience, driving organizational success, and ensuring employee satisfaction.
• Action-oriented with strong time management, organizational, analytical, and problem-solving
• Skilled in identifying and addressing the root causes of customer issues
• Collaborates effectively across functional teams, on a global
• Demonstrated employee development
• Proven success in building and growing effective teams
• Dependable, motivated, self-starter, with the ability to direct work efforts independently
• On-call availability as needed

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

App Framework Team • 80% Backend / 20% Frontend • 8+ Years

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that unifies identity, intelligence, and omnichannel activation into a single platform – powered by trillions of consumer signals and one of the industry’s largest proprietary databases. Our enterprise clients use the Zeta Marketing Platform (ZMP) to personalize experiences at the individual level across every channel.

The App Framework team is building something foundational: an Agentic App Builder platform on top of ZMP that enables teams across Zeta to develop, deploy, and operationalize applications that integrate with ZMP’s core capabilities – identity, intelligence, activation, and measurement. Think of it as the platform that powers the next generation of applications at Zeta, with AI and agentic workflows built into the development experience itself.

As a Lead Full Stack Engineer, you’ll shape the architecture of this platform from the ground up. You’ll partner with product owners and engineering teams across the organization to understand what application builders need, design the backend services and APIs that make it possible, and build the frontend experiences that make it intuitive. You’ll own what you build end-to-end – from requirements through production operations – with a focus on architectural simplicity, developer experience, and operational excellence.

We develop using AI-assisted workflows (Cursor, Claude Code) and ship through continuous delivery. This is a rare opportunity to build a platform that fundamentally changes how applications are created at an enterprise scale.

What you’ll Do:

• Design and build the Agentic App Builder platform – the services, APIs, and developer tools that enable teams to create, deploy, and manage applications on top of ZMP fast and at scale.
• Build intuitive frontend experiences in React/TypeScript that make the platform accessible and productive for application builders.
• Ship continuously and confidently through CI/CD, with observability, resilience and reliability built in from the start.
• Embed AI/LLM capabilities into the platform to enable agentic application development and intelligent automation.
• Use AI-assisted development tools as a core part of your workflow to accelerate delivery while maintaining high quality.
• Collaborate with teams across Zeta to gather requirements, align on integration patterns, and ensure the platform meets real-world application needs.
• Mentor engineers, lead technical initiatives, and help establish the engineering practices and standards for the platform.

What We’re Looking For:

8+ years of software engineering with a track record of building and operating platform-level systems. You’re deeply proficient in at least two of Python, Java, Ruby, or Node.js, with solid React/TypeScript skills on the frontend. You understand what it takes to build developer-facing platforms in the age of AI.

You bring hands-on experience with AWS services and you’re comfortable operating in multi-tenant, compliant environments. Continuous delivery, test-driven development, and agile are disciplines you practice with conviction. You’re already using AI-assisted coding tools and you’re excited about building platforms that leverage agentic workflows.

You’re a strong communicator who thrives on cross-team collaboration. You enjoy working with product owners to define problems, proposing architectures, building alignment, and then delivering. You bring energy and curiosity to your work, and you elevate the people around you.

Nice to Have:

• Experience building agentic developer platforms, internal tooling, or app builder/low-code systems.
• MarTech or AdTech domain knowledge (DSPs, bid stream processing, data-intensive platforms).
• Familiarity with our data stores: MySQL, Snowflake, Aerospike, DynamoDB, S3.
• Experience designing plugin architectures, SDK/API frameworks, or extensible platform systems.

Tech Stack:

Why You’ll Love It Here:

• Build a foundational platform that shapes how every application at Zeta gets created – high-impact, high-visibility work from day one.
• AI-native engineering culture – agentic development is how we build, and you’ll be building the platform that brings it to others.
• Real ownership and autonomy. We trust our engineers to make great decisions and give them the space to do it.
• Collaborative, low-ego team that genuinely enjoys working together and learning from each other.
• Public company (NYSE: ZETA) with strong growth, competitive compensation, equity, and comprehensive benefits.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

Role Overview:

The IT SOX Director is responsible for the end‑to‑end ownership of the SOX compliance program, covering IT General Controls (ITGCs), IT Application Controls (ITACs), automated controls, and Business / Financial Reporting SOX. This role partners closely with Information Security, IT, and Finance to ensure effective control design, testing, remediation, and continuous improvement in support of SOX Sections 302 and 404.

Key Responsibilities:

1. IT SOX Program Leadership & Strategy:

• Own and lead the end‑to‑end IT and Financial Reporting SOX program, ensuring effective design, operating effectiveness, remediation, and continuous improvement.
• Oversee SOX compliance for:
• IT General Controls (ITGCs), IT application controls, and automated controls across existing and new systems supporting financial reporting.
• Lead financial reporting risk assessments to determine SOX scope for new or changed business processes

1. Risk Assessment, Scoping & Control Design

• Lead annual and ongoing IT risk assessments to determine SOX scope for existing systems, new applications, platforms and technology changes
• Lead annual and ongoing risk assessments to determine SOX scope for existing and new financial reporting process; Manage the review of design and operating effectiveness of the process

1. SOX Testing Oversight & Issue Management:

• Oversee the design and operating effectiveness reviews of:
• ITGCs and ITACs across scoped systems and platforms
• Business and financial reporting controls across in‑scope processes
• Direct and guide the team through all phases of SOX testing, including planning, walkthroughs, testing, review, and reporting.

• Perform quality reviews of testing results to ensure accuracy, completeness, and audit readiness, and drive timely completion of in‑house SOX testing.
• Prepare IT and business process owners for external SOX audits, walkthroughs, and inquiries.
• Review SOC 1 Type II reports, assess control implications, and coordinate discussions with relevant process owners including Complementary User Entity Controls.
• Support identification, evaluation, and remediation of SOX deficiencies in partnership with stakeholders.

1. Audit & Stakeholder Management

• Coordinate and support external auditor requests, including walkthroughs, evidence submission, and issue resolution.
• Build strong working relationships with IT, Engineering, Information Security, and Finance Controllers to ensure smooth SOX execution.

1. Process Improvement, Automation & Transformation

• Identify and implement opportunities to automate IT and SOX controls, reduce manual effort, and increase auditor reliance.
• Drive standardization and quality of SOX documentation, including process flows, Risk & Control Matrices (RCMs), system diagrams, and role matrices.
• Promote continuous improvement through effective use of SOX tools, GRC platforms, AI tools, and data analytics. 

1. Team Leadership & Talent Development

• Lead, coach, and mentor the in‑house SOX team, fostering technical excellence and accountability.
• Set clear performance expectations, review work quality, and develop a high‑performing compliance culture.
• Support capability building and succession planning within the SOX function. 

1. Regulatory & Industry Awareness

• Stay current with SOX, PCAOB, COSO, and IT risk management standards, including emerging focus areas (eg: AI)
• Monitor regulatory developments and proactively adapt the SOX program to meet changing expectations

Skills required:

• Strong working knowledge of ITGC, ITAC, Key data reporting testing and financial reporting SOX
• Ability to interpret and leverage SOC 1 / SOC 2 reports, including evaluation of CUECs and sub‑service organizations
• Strong working knowledge on SOX scoping for IT applications/platforms and financial reporting process
• Strong understanding of COSO Internal Control Framework and alignment of IT controls to financial reporting risks
• Solid understanding of IT environments including ERP systems, cloud platforms, dev Ops, change pipeline and cloud controls
• Proven ability to lead, coach, and manage inhouse SOX teams
• Clear, concise communication of IT and financial reporting risks and control issues to senior management and audit committee

Education Qualification required:

• CA/CPA/IT or MBA Engineering graduates/Certified Information System Auditor/ with 10 to 15 years of IT SOX experience. The candidate should also possess reasonable business SOX experience.
• In-depth expertise in the COSO framework, PCAOB standards, and IT control environments.
• Demonstrated success leading large-scale, complex SOX programs within public company settings.
• Strong ability to engage and influence senior leadership and external auditors.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,

gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Campaign Manager

Primary Job Responsibilities:       

The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!

Role/Responsibilities: 

• Gathering campaign requirements, timelines and finalizing briefing
• Coordinate with cross functional team to drive email development
• Managing the creative process if required
• Analyze provided html assets and revise where necessary
• Campaign configuration
• Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
• Quality Assurance and testing of campaign
• Campaign performance tracking & reporting
• Management of campaigns and communications of time, scope, cost
• Managing & maintaining campaign documentation
• Client and internal training on campaign process, platform tools & custom applications
• Campaign/trigger monitoring & issue resolution management
• Internal & external training of platform, tools & custom applications
• Day to day support of specific platform & custom applications for self-deployment clients
• Beta testing Product features and upgrades
• Active participation in internal and external calls to understand upcoming projects or campaigns. 

Experience: 

• 2+ years related full-time experience in customer support or client services environment
• Must have strong understanding of customer service standards
• Must have strong critical thinking skills
• Working knowledge of HTML/CSS
• Working knowledge on the relational database structure (primary and unique keys, sister table joins)
• Self-starter who requires minimum supervision
• Strong written and oral communication skills
• Must have the ability to multi-task and prioritize work independently
• Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
• Must have a high attention to detail with the ability to produce flawless work in rapid succession
• Must possess effective communication skills when speaking to technical and non-technical.

Not required but a plus:

• Knowledge and experience with basic Adobe Photoshop functionality
• Knowledge of email best practices

  Qualifications:

   

  • Bachelor's degree ( BTECH ) OR Masters ( MBA )
  • Proficient in Microsoft Office applications, especially Excel and MS Word

   

  Company Summary:

  Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

  Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

  Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

  Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

  https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

  https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

  https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

  https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

  https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Business Systems Analyst 

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

• Lead project scoping:
  • Gather and define project requirements
  • Understand client workflows and business goals
  • Elicit and comprehend use cases
  • Learn existing technical and data infrastructure
  • Conduct gap analysis between application and stated customer requirements
  • Set expectations
• Think strategically to define solution recommendation:
  • Collaborate with Architects and Developers
  • Estimate project impact (resources / hours)
  • Document recommended solution
  • Support client team with presentation and review process
• Maintain Documentation
  • Draft requirements documents/functional specifications
  • Update changes throughout the project lifecycle
  • Author and manage tickets for internal communication
• Contribute to successful execution and QA:
  • Serve as internal SME on the solution
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met.

Other Responsibilities: 

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.

Qualifications: 

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory
• Excellent written and verbal
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Business Systems Analyst 

The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

• Lead project scoping:
  • Gather and define project requirements
  • Understand client workflows and business goals
  • Elicit and comprehend use cases
  • Learn existing technical and data infrastructure
  • Conduct gap analysis between application and stated customer requirements
  • Set expectations
• Think strategically to define solution recommendation:
  • Collaborate with Architects and Developers
  • Estimate project impact (resources / hours)
  • Document recommended solution
  • Support client team with presentation and review process
• Maintain Documentation
  • Draft requirements documents/functional specifications
  • Update changes throughout the project lifecycle
  • Author and manage tickets for internal communication
• Contribute to successful execution and QA:
  • Serve as internal SME on the solution
  • Collaborate with development, QA and production support teams through project lifecycle
  • Proactively identify and address project risks
  • Support QA and UAT to ensure requirements are met.

Other Responsibilities: 

• Become a product expert
• Manage multiple competing priorities through effective organization and communication
• Recommend and institute best practice and methodology and tools
• Provide guidance to client success team on technical capabilities, staffing and infrastructure needs.

Qualifications: 

• Management experience of similar roles
• Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory
• Excellent written and verbal
• Strong MS Office skills (Word, Excel, PowerPoint).
• Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
• Ability to communicate complex technical concepts to technical and non-technical.
• Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
• Web-services experience with RESTful APIs desired.
• 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

SEC Reporting

 Job Description:

 The Manager / AM of Financial Reporting responsibilities will include, but not be limited to preparation of all SEC filings on Form 8-K, 10-Q and 10-K, proxy statement, Section 16 filings, XBRL compliance, and any other filings as deemed necessary. In addition, this position will be involved in reviewing, assessing, and documenting new accounting standards; writing technical accounting memos; assisting in implementation of new accounting standards, including providing requests to auditors as requested. This position will also assist with any accounting and financial reporting matters associated with future acquisitions or divestitures, including the necessary purchase accounting. The position will provide auditor assistance with quarterly reviews and annual audits.

Essential Responsibilities:

 Prepare SEC reporting documents (10-Q, 10-K, 8-K) including XBRL tagging in partnership with the external service provider

• Prepare footnote support schedules, tie-out support for SEC filings and disclosure checklists
• Assist with research and preparation of technical accounting memos
• Collaborate with the general accounting team to prepare corporate financial reporting for internal analysis and external SEC filings
• Collaborate with the legal team to ensure compliance with SEC regulations
• Work closely with external auditors to manage the financial quarterly review and annual audit process
• Provide financial analysis including explanations of variances between actual and budget/prior period
• Ensure internal controls over financial reporting, including disclosure controls and procedures, are adequate and operating effectively
• Participate in monthly/quarterly financial close review meetings to ensure appropriate accounting of transactions and accurate external reporting
• Participate in special projects and ad hoc requests as needed

Qualifications:

• 0-2 years of accounting and reporting experience, with SEC reporting experience preferred Strong knowledge of US GAAP and SEC reporting requirements
• Software industry experience preferred
• Ability to work closely with management
• Commitment to all reporting and audit deadlines
• Exceptional organizational skills, project management experience to include management of large- scale/global initiatives

Certifications:

• CA
• CPA preferred

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

 https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300945353.html

 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-

Greetings From Zeta Global !!

As a Senior Systems Administrator for Finance Systems, you will be the key architect and steward of our NetSuite ERP environment. This role is critical to ensuring seamless support and enhancements for our finance operations. You will work closely with Finance, IT, Corporate, and various business units to drive process improvements, system integrations, and operational excellence. This is a senior role that requires a self-starter who can work independently, manage vendor relationships, and mentor junior team members

This role reports to the Head of Information Technology and Corporate Systems.

Location: Hyderabad, India

Work Hours: 3 PM IST – 12 AM IST

Essential Responsibilities:

NetSuite ERP Management: Oversee the daily operations of our NetSuite instance (both sandbox and production), ensuring robust performance across modules such as GL, A/P, A/R, order and billing management, revenue recognition, fixed asset management, and banking/electronic payments. Maintain system stability, data integrity, and compliance by keeping software, scripts, and integrations up to date.

Reporting C Analytics: Serve as a NetSuite C Suite Analytics super-user by developing advanced reports, dashboards, and insights to support financial decision-making.

Vendor C Change Management: Establish and manage relationships with NetSuite vendors and professional service providers. Implement a proactive change management process, including detailed impact analysis and approval workflows for system modifications.

System Integration C Upgrades: Lead the deployment of new functionality and integrate NetSuite with other enterprise systems (e.g., Concur, ADP, SFDC). Oversee comprehensive testing and smooth execution of NetSuite upgrades.

Documentation C Compliance: Develop and maintain clear documentation, including policies, procedures, workflows, and user guides. Ensure adherence to internal controls, segregation of duties, and regulatory compliance.

Team Leadership C Mentorship: Mentor and guide junior team members, including a dedicated NetSuite administrator, with an emphasis on security and access control best practices. Continuous Improvement: Stay current with industry trends and NetSuite advancements by attending training sessions, user conferences, and online forums.

Desired Qualification:

Experience: At least 10 years of progressive ERP experience, with significant hands-on experience in managing and administering NetSuite. Demonstrated experience managing vendor relationships and leading ERP projects.

Technical Expertise: Deep understanding of core NetSuite functionalities, customization capabilities (Suite Script, Suite Analytics, workflows), and standard business processes. Proven experience in integrating NetSuite with other enterprise systems.

Skills: Strong project management, analytical, and problem-solving skills. Excellent communication skills with the ability to work cross-functionally in a dynamic, fast-paced environment. A proactive, can-do attitude with a passion for innovation and continuous improvement.

Leadership: Experience in mentoring and leading less senior team members. Ability to drive change and manage complex system upgrades with minimal external support.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

We invite you to explore this opportunity to be a part of the Zeta family……

As our  RPA Automation Manager you will be required to: 

Automation Delivery & Technical Leadership

• Own and manage the end-to-end RPA lifecycle: process discovery, solution design, development, testing, deployment, monitoring, and optimization.
• Design and oversee enterprise-grade automations using UiPath (Cloud & Desktop) and Power Automate.
• Ensure solutions meet enterprise standards for security, performance, scalability, resiliency, and auditability.
• Lead complex automations involving API integrations (REST/SOAP), databases, and cross-system workflows.
• Troubleshoot and resolve production issues, conduct root cause analysis, and drive continuous improvement.

Team Leadership & Mentorship

• Lead, mentor, and guide a team of RPA Developers, Senior Developers, and RPA Ops Engineers.
• Review solution designs, code quality, and adherence to best practices (e.g., REFramework).
• Support hiring, onboarding, upskilling, and performance management of RPA team members.
• Promote a culture of quality, ownership, and continuous learning.

Stakeholder & Business Partnership

• Act as the primary point of contact for business stakeholders on all RPA initiatives.
• Translate business requirements into scalable automation solutions with clear ROI.
• Partner with IT, DevOps, Infrastructure, and Architecture teams for deployments and environment stability.
• Support prioritization, capacity planning, and delivery commitments across multiple initiatives

Governance & Operational Excellence

• Define and enforce RPA standards, frameworks, and development guidelines.
• Maintain strong documentation practices, including process maps, design documents, runbooks, and support guides.
• Monitor bot health, uptime, and operational KPIs to ensure reliable production performance.
• Contribute to or collaborate with the RPA / Automation Center of Excellence (CoE).

To apply for this role, you should possess the following skills, experience and qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8–12 years of overall experience, with 5+ years in RPA
• Strong hands-on expertise in UiPath (Studio, Orchestrator, enterprise deployment models).
• Prior experience in a technical manager role within RPA or Intelligent Automation.
• Understanding and Experience in “Agentic AI” in automation is desirable.
• Solid experience with:

• • REFramework and reusable automation patterns
  • API integrations and authentication mechanisms
  • Databases and SQL fundamentals
  • Version control systems (Git or equivalent)
  • RPA lifecycle management and exception handling

Job Summary:

We are seeking a highly skilled, customer-focused Customer Support Analyst (CSA) – Level 3 to provide advanced technical and functional support for our applications. This role serves as the final escalation point for complex issues and requires extensive research across multiple applications to diagnose, consolidate, and resolve customer-reported problems effectively. The ideal candidate will combine deep technical and functional troubleshooting with strong analytical thinking, enabling them to identify root causes, implement solutions, and drive continuous improvement in system performance and customer experience.

We are looking for a dedicated customer support analyst to join our team and provide customer support, technical and functional assistance, ensure application performance, and support users of our on-premises and AWS-hosted software products. The role involves troubleshooting, configuring systems, monitoring systems, and collaborating with cross-functional teams to resolve issues efficiently. Also, create KB articles, document process flow and user training.

Key Responsibilities: 

1. Advanced Technical Troubleshooting & Resolution

• Act as the primary escalation point (L3) for complex application, invoice, payment, and user access-related issues
• Conduct in-depth research across multiple applications and systems to identify, correlate, and resolve issues
• Analyze logs, alerts, configurations, and system behavior to troubleshoot problems efficiently
• Provide end-to-end ownership from issue identification to resolution and customer confirmation

1. Multi-Application Analysis & Problem Solving

• Investigate issues spanning multiple integrated applications, consolidating findings to determine root causes
• Diagnose issues related to data flow, integrations, performance, and configurations
• Apply structured troubleshooting methodologies to resolve cross-system dependencies

1. Incident & Escalation Management

• Ensure timely resolution of support tickets, emails, and calls while adhering to defined SLAs
• Proactively monitor alerts and logs to identify and mitigate potential issues before impact
• Escalate issues appropriately with clear documentation and impact analysis

1. Cross-Functional Collaboration

• Collaborate closely with Engineering, Product, Infrastructure, and other internal teams to resolve defects and performance issues
• Translate customer-reported issues into clear technical insights and actionable inputs for internal teams
• Participate in incident reviews and resolution planning

1. Root Cause Analysis & Continuous Improvement

• Perform detailed Root Cause Analysis (RCA) for recurring and high-impact issues
• Identify trends and recommend preventive measures and system improvements
• Contribute to improving system stability and reducing ticket volumes

1. Knowledge Management & Documentation

• Create and maintain knowledge base (KB) articles, troubleshooting guides, and runbooks
• Document process flows, configurations, and standard operating procedures (SOPs)
• Develop and deliver training materials and user guidance for both internal teams and customers

1. Customer Experience & Communication

• Provide clear, structured, and professional communication to customers
• Guide users through troubleshooting steps and ensure a high level of customer satisfaction
• Manage critical customer interactions with ownership and accountability

Qualifications:

• Bachelor's/master’s in engineering or relevant qualification.
• Minimum 4-10 years of experience in application support.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills for customer interaction.
• Analytical and problem-solving mindset.
• Ability to work in a fast-paced, collaborative environment.
• Browser Support - Internet Explorer/Google Chrome etc.
• Strong computer knowledge and troubleshooting skills.
• Excellent oral and written communication skills
• Neutral accent
• Should be confident & aggressive.
• Candidate with prior application support experience is preferred.
• Working knowledge of SQL Databases, IIS Setup & basic network configuration.
• Working Knowledge of IT Hardware and Software.
• Ability to learn and master employer-specific software.
• Complex problem solving.
• Ability to diagnose & address application issues.

Job Summary

We are seeking an Application Support Engineer II to join our 24x7 Follow the Sun support team. You will be the front line for alert response and resolution, collaborating with cross-functional teams to identify and resolve technical issues, alerts, and cases. Effective communication with customers and stakeholders is essential, as you will need to relay status updates and escalate issues as necessary. The role demands excellent troubleshooting and problem-solving skills. Hybrid work options may be available, offering flexibility while maintaining round-the-clock support.

Essential Duties and Responsibilities

• Work Customer issues in assigned SalesForce queue by troubleshooting application issues, and closing the loop with all parties involved.
• Contribute to the definition and management of application layer technology standards and processes including but not limited to: software version, configuration management, load balancing, database connectivity, and release/maintenance management.
• Monitoring tool administration (ProActiveNet, AlertSite, datadog, cloudwatch, PRTG, PagerDuty, graylog, Kibana, custom scripts).
• Support new customer implementations and the transitions from lower environments to production support.
• Respond to technical application questions and issues raised by customers in support of our Operating Level agreements. Handle escalations using a swarming methodology.  Available in Hip Chat and Skype rooms during business hours.
• Respond to off hour’s pages and escalations.
• Participates in maintenance, performance testing, operations acceptance testing (OAT) and / or release activities as required.
• Administer assigned JIRA ticket queues and follow up with appropriate parties. Regularly, clearly and effectively communicate pertinent information to team members, management and customers according to Support service level standards.
• Provide feedback to product and development teams to improve usability and functionality of GHX applications. 
• Adopt and participate in Knowledge Centered Support (KCS) by creating and modifying articles in SalesForce.  Articles should be sufficient to resolve cases and major service disruptions.
• Other duties as assigned

Qualifications

• 2+ years of Application Support or related experience.
• Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
• Must demonstrate effective listening, verbal and written communication skills.
• Unix or Windows application production/customer support experience.     
• Customer-focused attitude.
• Experience with task automation.
• Experience with environment monitoring tools (Cloudwatch/Datadog/PagerDuty/etc...).
• Amazon Web Services (AWS) or cloud based architecture support experience.
• Ability to understand and work with complex enterprise application environments.
• Strong attention to detail and ability to follow established procedures.
• Familiarity with ITIL or MOF Change Management concepts (desired)
• Familiarity with Oracle/SQL Server and RDBMS concepts (desired)

Technical Skills (must have experience with a subset of the following):

• Windows and/or Unix OS proficiency
• AWS – Amazon Web Services
• Python, Perl, Unix and/or Windows scripting experience
• JBoss Application Server
• JSON and restful API experience
• Apache Tomcat
• IIS Application Server
• Understanding of OSI Model
• JVM monitoring tools (jvmstat, etc.)
• Network monitoring (snoop, NetMon)
• EDI (ANSI/X12), and XML knowledge
• HTTPS, AS2, SFTP protocols
• MySQL, MongoDB, DynamoDB, MSSQL, Oracle

Education / Certification(s)

• 4-year degree in computer science or related field or equivalent experience (required)

Role Summary :

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12.

Roles & Responsibilities:

• Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
• Provides assistance and mentorship to CSA-I and II analysts as needed
• Collaborates with peers and extended departments to provide timely resolution to customer problems

Qualification:

• Must be a graduate
• 2-4 years of experience in Customer support 

Role Summary-

The CX Business Analyst is a member of the Customer Care and Managed Services team and supports reporting and analytics requirements across the business, in addition to process analysis and improvement initiatives. This position works closely with team leadership to review reporting requirements, develop associated deliverables and provide high level analysis of results.  This position requires strong analytical and communication skills, attention to detail, positive professional attitude, and the ability to work in a team.

Required Skills-

• Excellent communication skills: verbal, written
• Ability to identify learning opportunities and self-educate where resources and opportunities are present
• Attention to detail
• Customer service/interpersonal skills
• Knowledge of Salesforce is a benefit
• Efficient in Excel or other similar reporting tools

Roles & Responsibilities-

• Salesforce dashboard and report development and
• Collect and groom internal customer reporting requirements and develop processes and solutions that meet the needs of the operational team
• Provide analysis of reporting deliverables
• Support Customer Care and Managed Services Operations by translating business reporting requirements into technical specifications and lead implementation
• Maintain Salesforce Support taxonomy by meeting with internal customers and review of taxonomy usage to identify valuable adds or deletes to best represent support work.
• Conduct technology evaluation and generate proposals quantifying benefits of technology offerings in accordance with solution needs.
• Interprets internal or external business requirements/issues and recommends innovative
• Analyze operational processes gaps, interpret, and point out trends or deviations from standards and develop action plans for improvement.
• Contributes to solutions that results in changes and/or enhancements to improve internal efficiencies or the customer experience.
• Produce and maintain process documentation which can include process maps, SOPs, training materials, or reports, for example.
• Utilize appropriate Lean/Six Sigma and other management tools and practices.

Education and Experience-

• 2+ years of related experience as a Technology/Process Analyst, Consultant or Developer focused on reporting
• Bachelor’s degree, or a combination of education and related experience. Qualification

Job Summary

We are seeking a Business Insights Analyst based in India (aligned to US Eastern hours) to join the Strategic Growth team. This individual will play a critical role in delivering data-driven insights, executive-ready reporting, and performance analytics that help Product Operations and cross-functional teams optimize operations, elevate the customer experience, and drive measurable value.
This position will focus on reporting and analytics (especially Sigma), KPI development, and operational performance tracking. This role partners closely with the Sr. Manager of Strategic Growth to enable data-backed decision-making, highlight risks and opportunities, and translate analytics into actionable strategies.

Key Responsibilities
Reporting & Analytics

• Data Management: Gather, cleanse, and validate data from ERP, CRM, and operational systems to ensure data accuracy and reliability.
• Executive Reporting: Build and maintain dashboards and reports in Sigma, SalesForce, Kibana, and Excel to track business performance, highlight risks, and enable decision-making.
• Insights & Trends: Apply descriptive and inferential statistical analysis to identify performance drivers, customer trends, and improvement opportunities.
• KPI Development: Define and monitor key operational and customer value metrics to track progress against strategic objectives.

Customer Value Enablement Support

• Voice of the Customer: Translate operational data into insights that reflect customer impact and support strategic prioritization.
• Cross-Functional Alignment: Provide analytics and reporting that help drive accountability and alignment across Customer Care, and Managed Services.

Qualifications

• Education: Bachelor’s degree in business, Data Science, Engineering, or a related field (MBA preferred but not required).

Experience:

• 5+ years of experience as a Business Analyst / Data Analyst in supply chain, healthcare, or a related industry.
• Proven track record in reporting, dashboard development (preferably in Sigma), and KPI design.
• Experience supporting executive-level reporting and operational performance reviews.
• Prior exposure to automation analytics is a plus.
• Technical Skills:
• BI & Data Visualization: Strong skills in Sigma (preferred), Power BI, or Tableau.
• SQL & Data Querying: Ability to extract, manipulate, and analyze large datasets.
• Excel Expertise: Advanced formulas, pivoting, and reporting.

Soft Skills:

• Strong communication and storytelling skills to translate data into executive-ready insights.
• Analytical problem-solver with a continuous improvement mindset.
• Ability to operate effectively in a global, matrixed organization with minimal supervision.

Knowledge, Skills, and Abilities

• Customer-Centric Mindset: Always connecting analytics to customer value and business outcomes.
• Innovative Thinking: Ability to simplify complex data into clear recommendations.
• Continuous Learning: Commitment to staying current on emerging technologies and best practices.
• Leadership & Independence: Operates autonomously with minimal supervision while keeping stakeholders well-informed.
• Certifications: CBIP, Lean Six Sigma, or other analytics/process certifications are a plus.

Position Summary

The Enterprise Tech Administrator I – End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology environment.

Key Responsibilities

End User Support

• Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications.
• Respond to incidents and service requests via ITSM tools within defined SLAs.
• Assist users with onboarding and offboarding processes, including system setup and access provisioning.

Hardware & Software Management

• Install, configure, and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.).
• Manage software installations, upgrades, and license compliance.
• Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot).

Enterprise Systems & Security

• Assist with identity and access management using Azure AD/M365 tools.
• Maintain endpoint security standards (antivirus, encryption, policy compliance).
• Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive).

Network & VOIP Support

• Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests.
• Support video conferencing systems, meeting room setups, and telephony/VoIP equipment.

Documentation & Process Compliance

• Maintain accurate records of issues, inventory, and resolutions in ITSM tools.
• Create and update knowledge base articles for users and IT peers.
• Ensure compliance with IT policies, security standards, and corporate procedures.

Vendor Coordination

• Coordinate with external vendors for hardware repairs, warranty claims.
• Support IT asset lifecycle management and inventory audits.

Qualifications & Skills

Education

• Bachelor’s degree in computer science, Information Technology, or related field (preferred).
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL Foundation (added advantage).

Professional Experience

• Minimum 1 – 3 years of Experience.

Technical Skills

• Hands-on experience with Windows 10/11 administration.
• Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS).
• Familiarity with Microsoft 365, Azure AD, Intune, and endpoint management tools.
• Experience with ITSM systems (ServiceNow, Jira Service Desk, Remedy, etc.).
• Understanding of endpoint security tools and practices.

Soft Skills

• Good communication and customer‑service orientation.
• Ability to multitask and prioritize in a fast‑paced environment.
• Team‑player with willingness to learn and grow.

Work Environment

• Onsite 5 Days Work form Office.
• May involve occasional after-hours or weekend support during critical activities.
• Shift coverage:

• 8 AM – 5 PM

• 2 PM – 11 PM

• 5:30 PM – 2:30 AM (6–3 during daylight savings)

Job Summary:

The Operations Analyst II is responsible for the implementation project delivery that encompasses project delivery, integration, utilization, and product education.  Implementation Operations is a technical team responsible for product configuration (mainly for Vendormate Credentialing), email campaigns, and reporting that support implementation and increase product utilization.  The team seeks a motivated, dependable, and detail-oriented professional who thrives in a fast-paced and evolving work environment. The Operations Analyst II executes various work requests for implementation and customer maintenance, recurring responsibilities, and special projects.  

Duties and Responsibilities

• Lead and coordinate data collection, analyze, and assimilate data into a format easily understood by end users. You will apply proven communication, analytical, and problem-solving skills to help maximize the company’s revenue 
• Gather, analyze, and assimilate data into a format for internal users. This will encompass conducting QA efforts to ensure work is being completed accurately and in a timely manner for utmost customer satisfaction.
• Complete work requests and, from time to time, review the work of other Analysts for product configuration, email campaigns, and reporting 
• Demonstrate initiative by taking a proactive approach to seek and provide feedback on people, process improvement, and product. 
• Maintain internal customer satisfaction scores of 95% or greater across all teams supported 
• Solid technical skills with developing knowledge of GHX’s suite of products, beginning with Vendormate Credentialing, which is a provider product line that enables hospitals to manage their vendors’ regulatory compliance and onsite access 
• Behaviour that exhibits the GHX core values of Collaborate, Innovate, Inspire, and Grow 
• Other recurring responsibilities and special projects, as assigned 

Required Qualifications: 

• Bachelor’s degree in technical, business, or management discipline + 3 years relevant experience
• Expert in Microsoft Office, particularly Excel 
• 1+ years of data analysis experience 
• Team-oriented person with intense focus on problem-solving, attention to detail, quality, and customer service 
• Embrace change with positive intent and work collaboratively to improve processes 
• Ability to multitask while completing work requests, projects, and recurring responsibilities 
• Aptitude for manipulating, analyzing, and displaying data  
• Capability to follow established processes and contribute to process improvement 
• Proficiency in planning, prioritizing, and executing tasks  
• Effective written and verbal communication with customers, peers, and management 

Preferred Qualifications: 

• 1+ years of relevant business experience 
• Database experience (MS Access, MS Excel, SQL or related) 
• Basic understanding of computer programming  
• Experience with Salesforce.com, MailChimp, Jasper, and Tableau 

GHX: It’s the way you do business in healthcare.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Job Title: Payroll ANALYST

Location:  Hyderabad (Hybrid)

Relocation Provided: Yes

Shift timing: 10:00 AM IST – 7:00 PM IST

General Summary:

Reporting to the Director, HR India, the Payroll Specialist will play a key role in supporting our fast-growing teams across India. This role is responsible for end-to-end payroll processing for both local employees and expatriate associates on regional or long-term assignments in India. The specialist will ensure accurate and compliant payroll operations, including managing statutory requirements such as Income Tax, Gratuity, Provident Fund, Professional Tax, and Labour Welfare Fund. Additionally, this role will handle period-end closing activities, conduct payroll analysis, prepare statutory reports, and manage various payroll-related ad hoc tasks.

Key Responsibilities

• Owns the accuracy of all payroll data, proactively identifying and resolving discrepancies before payroll closure, and ensuring all required inputs are thoroughly collated and verified.
• Takes full responsibility for reviewing payroll inputs, including calculations, deductions, reimbursements, bonuses, and full & final settlements, ensuring precision and compliance.
• Leads the reconciliation of payroll payments, ensuring each cycle’s disbursements are accurate, compliant with GHX policy, and fully validated.
• Responsible for the office compliance, registrations and renewals like Shops & Establishment Act and other acts. Ensuring the accuracy of relevant Government reports such as Personal Income Tax, Provident Fund, PT, LWF and other statutory requirements
• Proactively communicates payroll updates, including any changes, amendments, or new processes, ensuring employees receive timely and clear information.
• Delivers responsive and anticipatory payroll support by addressing employee questions, providing required information, and managing Full & Final settlements for exiting employees with accuracy and transparency.
• Complies with local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Safeguards employee trust and ensures secure payroll operations by strictly maintaining the confidentiality of all payroll‑related information.
• Maintains the monthly, biannual and annual trackers as per the statutory acts and laws
• Ensure timely closure of audit observations and implementation of corrective and preventive actions
• Prepare SOP’s, Control Matrix and FAQ’s
• Other duties as required

Required Education, Certifications, and Experience

• 7+ years’ experience in Payroll, Labour law, taxation and statutory compliance
• Bachelor’s degree in business, commerce, accounting or related field
• Prior experience working in HR Operations is a plus
• Ability to effectively work with diverse cultures in a global team
• Hands-on experience in payroll accounting, reconciliations, and statutory compliance
• Hands-on experience with payroll systems, ERP (Dayforce is a plus), and third-party vendors
• Proficient in Microsoft Excel
• Excellent interpersonal, communication skills and a flexible approach
• Ability to handle sensitive information and maintain confidentiality
• Ability to multitask and learn processes quickly for more efficient and effective results.

A quick heads up about our interview process. It generally consists of 3-4 rounds, including:

• Introductory call with our Talent Acquisition Partner
• Technical interviews (with peers/functional manager)
• Cultural fitment round (With Hiring Manager/GHX leaders)

Job TITLE:

 Product Owner

General Summary:

The Product Owner will have a technical focus and work with product managers, internal stakeholders, 3rd-party partners, and customers to gain a thorough understanding of their product and market needs, translating them into feature stories and tasks for development. You will be responsible for turning the product vision into an actionable backlog and advocating the customers’ needs to the development team. 

The Product Owner is responsible for the development backlog, grooming, and acceptance. This individual will execute converting the product vision and roadmap into workable product requirements for engineering to meet product roadmap expectations defined by the Product Manager. This role will report to the Manager, Product Management – [product line] and will regularly engage with cross-functional leaders. 

The ideal candidate must be well-versed in agile scrum and comfortable working in all aspects of a multifaceted delivery network.  You will demonstrate excellent problem-solving skills, be self-motivated and detail-oriented, and be a good team player.  Other duties include prioritization of key backlog items that drive growth and success, developing supporting documentation, and keeping customers and stakeholders informed of the status of the product.

ROLES & REPONSIBILITIES

• Owns and prioritizes the sprint backlog for assigned platform and technical domains, balancing technical debt, reliability, and roadmap commitments
• Translates platform and technical requirements into well-defined epics, user stories, technical specification and acceptance criteria
• Converts product vision into actional backlog items that deliver platform enablement, reliability, scalability and technical debt reduction
• Participates in sprint planning, grooming, retrospectives and reviews for assigned technical and platform teams
• Works with Product Management, Engineering leads, architects and security teams to support platform decisions that are technically sound and aligned with product direction
• Communicates platform capability needs to the development team and represents technical requirements in prioritization decisions
• Supports and utilizes technical discovery with Engineering leads and internal platform consumers to inform backlog priorities
• Communicates platform capability releases to internal consumers and Engineering teams in coordination with Product and Technology leadership
• Serves as a subject matter expert for assigned platform and technical domains, supporting Engineering onboarding tooling, and organizational education
• Escalates technical risks, platform dependencies and roadmap gaps to Product leadership proactively
• Maintains regular alignment with the Product Manager and Product Leadership on roadmap priorities, backlog direction, and technical outcomes; raises conflicts between technical demands and roadmap commitments proactively
• Maintains a minimum of two sprints of groomed and estimated backlog at all times for assigned tea upms.
• Contributes to epic-level roadmap tracking across quarters in coordination with the Product Manager and/or Manager of Product Management for assigned domains
• Participates in pod-level planning, estimation sessions and steerco readouts as required
• Ability to travel up to 20%

KEY COMPETENCIES

• Balance of technical knowledge and business acumen
• Provides updates on backlog health, spring progress and delivery risks to the Product Manager and/or Manager of Product Management to support roadmap tracking and stakeholder communication
• Customer first mind set
• Backlog execution – prioritizes and manages the spring backlog in alignment with the product roadmap defined by the Product Manager and/or Manager of Product Management
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, and personal accountability
• Ability to assess risks, dependencies and propose mitigation strategies to overcome obstacles
• Skilled in leading meetings, setting agendas, driving decisions, and negotiating.

REQUIRED Qualifications, EDUCATION, CERTIFICATES and experience

• Bachelor’s degree and 4 years of professional experience, preferably in product ownership, project management or business analysis
• At least 1 year of experience in Product Management and/or Product Development
• Established background in launching software services in partnership with Engineering teams and high degree of proficiency in prototyping, iterative development and experience working within an Agile scrum team environment

PREFERRED Qualifications

• Experience in healthcare IT, supply chain, or SaaS environments
• Familiarity with JIRA, Confluence, AI-assisted product tools, and agile tooling
• Experience in platform and integration-oriented technical domains

JOB ROLE - SOFTWARE ENGINEER II

We are currently hiring for two Software Engineer II roles, each aligned to a distinct skill set. Candidates who meet the qualifications for either role are encouraged to apply.

Role Overview

As a Software Engineer II at GHX, you will work closely with cross-functional teams to design, develop, and deliver high-quality software solutions. The role focuses on contributing across the product development lifecycle, with a strong emphasis on coding, design discussions, and building scalable, high-availability systems in an Agile environment.

Role 1: Backend Engineer (Java, AWS, Microservices)

Key Responsibilities:

• Design, develop, and deploy scalable backend services using Java, Spring Boot, Spring Security, and Hibernate

• Build and maintain microservices and RESTful APIs with a focus on performance, security, and resilience

• Develop cloud-native applications using AWS services such as EC2, Lambda, S3, SQS, API Gateway, and CloudWatch

• Optimize data layers using MongoDB, MySQL, and Elasticsearch

• Implement security best practices across application layers

• Leverage ELK stack for logging, monitoring, and troubleshooting

• Participate in Agile ceremonies, code reviews, and CI/CD processes

• Support production systems, including on-call and incident resolution

Required Experience:

• 3–5 years of experience in Java and Spring-based development

• Strong experience with AWS services and microservices architecture

• Hands-on experience with databases like MongoDB and MySQL

• Experience building secure, high-availability, and fault-tolerant systems

Role 2: Frontend Engineer (Angular, AWS)

Key Responsibilities:

• Develop high-quality front-end applications using Angular

• Build and integrate applications with AWS services (EC2, Lambda, S3, API Gateway, etc.)

• Collaborate with cross-functional teams to deliver production-ready solutions

• Participate in Agile development, code reviews, and CI/CD pipelines

• Ensure application scalability, performance, and security

• Support production environments, including troubleshooting and incident response

Required Experience:

• 3–5 years of experience in front-end development using Angular

• Strong understanding of AWS services and cloud-based application development

• Experience building scalable, secure, and high-availability applications

• Exposure to microservices, APIs, and distributed systems

Common Qualifications (Applicable to Both Roles):

• Bachelor’s degree in Computer Science or related field

• Strong understanding of software architecture and system design

• Experience working in Agile environments

• Excellent problem-solving, debugging, and collaboration skills

• Ability to communicate effectively with both technical and non-technical stakeholders

Senior DevSecOps Engineer

Position Summary

The Senior DevSecOps Engineer will be embedded within product engineering teams to implement and maintain secure, automated, and reliable delivery pipelines while following standards, frameworks, and guardrails set by the DevSecOps Center of Excellence (CoE).

This is a hands-on role that reports to the Manager of DevSecOps and works directly with developers, SREs, and product managers to enable faster, safer deployments, cost-efficient infrastructure, and adherence to enterprise security policies. The engineer will collaborate closely with Principal and Senior Staff DevSecOps engineers for technical guidance and mentoring while operating within the centralized DevSecOps leadership framework.

Key Responsibilities

Product Line DevSecOps Execution

· Build and maintain CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, ArgoCD) for the assigned product line.

· Integrate security testing (SAST, SCA, DAST, container scanning) into build and deployment workflows.

· Apply CoE standards, templates, and automation frameworks consistently within product environments.

· Troubleshoot and resolve DevSecOps issues, escalating complex challenges to Staff/Principal engineers.

Infrastructure & Automation

· Implement Infrastructure-as-Code (Terraform, CloudFormation) for product infrastructure.

· Adopt GitOps practices for repeatable and auditable infra provisioning.

· Ensure infrastructure deployments comply with security guardrails, tagging, and cost controls.

Observability, Security & Compliance

· Collaborate with SREs to enable monitoring, logging, and observability (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Ensure pipelines and infrastructure comply with HIPAA, SOC2, and internal security standards.

· Embed IAM, KMS, GuardDuty, Security Hub into workflows for cloud security posture.

FinOps & Cost Awareness

· Implement CoE-defined cost governance practices in product pipelines.

· Ensure workloads are tagged, right-sized, and cost-efficient.

· Provide cost visibility to product teams and support FinOps reviews.

Collaboration & Continuous Improvement

· Work closely with developers, QA, SRE, and product managers to support secure and efficient delivery.

· Participate in CoE knowledge-sharing sessions, playbooks, and Communities of Practice.

· Contribute feedback from product teams back into the CoE to improve standards and frameworks.

· Continuously learn from Staff and Principal engineers and apply best practices within the product line.

Qualifications & Experience Required

· 8+ years in DevOps, Cloud, or Security Engineering.

· Strong hands-on experience with CI/CD pipeline tools (GitHub Actions, GitLab CI, Jenkins, ArgoCD).

· Proficiency in AWS services (EKS, ECS, EC2, S3, IAM, Security Hub, GuardDuty).

· Hands-on with containers & Kubernetes (Docker, EKS).

· Experience with Infrastructure-as-Code (Terraform, Pulumi, CloudFormation).

· Familiarity with observability platforms (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Programming/scripting in Python, Go, or shell scripting.

· Strong collaboration skills in cross-functional product teams.

Preferred

· Experience in SaaS or healthcare software environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL).

· Familiarity with compliance frameworks (HIPAA, SOC2, ISO 27001).

· Certifications: AWS Security Specialty, CKA/CKAD, FinOps Certified Practitioner

General Summary :

This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned.

This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic

Job Description

• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to Analysts for daily tasks and project work.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor team members, refine processes, and develop resource materials.
• Mentor direct reports for career development and leadership skills.
• Improve self and team work ethic through continuous coaching and education.
• High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Coordinate launch schedules of assigned product offering base and raise staffing needs to management
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Create, learn, revise, and communicate established process to all team members including internal management.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.
• Travel may be required (up to 10%)

Required Skills/Competencies

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc.
• Bottom Quartile Management, Employee Satisfaction.
• Ability to work with little direction or guidance
• Create outlines of projects and process documentation of GHX Support procedures
• Determined, detail-oriented, and proactive individual
• Strong accountability and integrity
• Strong customer support and management skills
• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool (Zendesk)
• Webinar and other live training experience
• Ability to identify and solve internal and customer problems and increase customer efficiency and product value
• Proven ability to identify and solve problems and increase efficiency and product value
• Ability to locate areas of cost-saving enhancements or product improvements for a given product or service
• Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives

Required Education, Certifications, and Experience

• Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries.
• Overall 4+ years of professional experience.
• Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity.
• Strong organizational and project management skills
• 2+ years of experience in areas such as project management, customer success, training, and/or customer service.
• Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint
• Strong organizational skills and demonstrated project management abilities.
• Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred
• Product knowledge of GHX products or relatable supply chain experience preferred

About the Role

• OSD Operator plays a critical support role in Oral Solid Dosage (OSD) formulation development, working closely with formulation scientists to execute laboratory‑scale manufacturing activities in a safe, compliant, and well‑documented manner. The role focuses on operating and maintaining OSD equipment, supporting formulation trials, and ensuring strict adherence to GLP, SOPs, data integrity, and EHS requirements

Key Responsibilities

OSD Operations & Equipment Handling

• Operate and support laboratory‑scale OSD equipment including dispensing, granulation, FBP, HME, blending, compression, and coating as per approved SOPs and protocols.
• Set up, monitor, and clean OSD equipment such as blenders, granulators, compression machines, coating pans, and associated accessories under supervision.
• Support formulation trials, optimization studies, and batch execution activities
• Calibration, Maintenance & Equipment Compliance
• Perform daily calibration / verification of balances and pH meters and ensure proper documentation in logbooks
• Ensure timely annual calibration and preventive maintenance of formulation equipment in coordination with Instrumentation / Engineering teams
• Identify, label, isolate, and report equipment malfunctions, deviations, or abnormal performance immediately.
• Comply with EHS requirements, PPE usage, and safe material handling practices.
• Support handling of raw materials during batch operations and disposal of expired or discarded chemicals as per SOP.
• Report safety observations, incidents, or near misses immediately.
• Ensure Cleanliness, Hygiene, OSD and injectable lab as per the cGMP practices.
• Daily Temperature & Humidity monitoring in Lab Refrigerator & Freezer and retrieving the Data Backup in frequent intervals.
• Preparation of RGP & NRGP in coordinating with technical team and providing numbering for the Same and maintaining a Track.
• Ensure the receipt of the material at respective CRO & CMO.
• Follow up for the materials which were sent out through RGP.
• Maintenance of minimum spares related consumable items in co-ordination with the Warehouse team.
• Maintaining adequate facilities in the site for Collection, Storage and Disposal of Hazardous & Non-Hazardous Waste from the Site to authorized third parties in co-ordination with the EHS department.
• Shall Fulfill and support all the EHS requirements at the site.

Required Skills and Experience

• 8+ years of experience as a Working Professional in similar field.

Preferred Qualifications

• Shall hold any bachelor’s degree relating to science or equivalent.

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest in the USA and has employees who live across the country. As we expand our global footprint with a new presence in Hyderabad, India, we’re building a world-class team to help us scale this mission and Clinical Intelligence and AI Evaluation is at the heart of everything we do. This job requires daily onsite work at our headquarters in Hyderabad, India.

Who We Need

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.

This Opportunity

This Clinical Data Analyst position is a high impact, intellectually challenging role that requires a diverse set of analytical and technical skills. It provides unique opportunities for growth using an unprecedented amount of high-quality real-word Electronic Health Record (EHR) data and clinical notes data and become a nexus of healthcare and technology. You will be solving meaningful and consequential problems in healthcare using an EHR and clinical notes database of 120 million US patients (and growing!) and help drive insights that can ultimately improve and impact on patient care. This position will report to our Director of Clinical Intelligence and AI Evaluation team and support end-to-end evaluation, extraction, execution and delivery of custom concepts from clinical notes and EHR data to help our customers dive deeply into complex research questions related to human health and generate data-driven insights that support impactful scientific decisions.

Responsibilities

· Use technical skills to scope out clinical informatics data analyses requests from both internal and external customers, produce studies and results within an agreed deadline.

· Communicate on the status of various projects and collaborate with multidisciplinary stakeholders to ensure that clinical data projects are successfully executed and delivered.

· Excel in providing technical analytics support as well as directly working with internal stakeholders to troubleshoot any data analyses. Work with customers to achieve their goals, teaching them how to wrangle and analyze data using SQL, R and Python on real-world data to address their empirical questions.

· Write Databricks SQL queries to extract, analyze and interpret clinical concepts from clinical notes per customer requests.

· Create dashboards, data visualizations, and data tools to support data-driven decision making.

· Create enablement materials and studies as the Truveta platform evolves to help new researchers to increase our capabilities.

· Collaborate closely with other Truveta teams to conduct investigations of data sources to demonstrate veracity to current internal and external customers.

· Deliver feedback to internal teams based on customer requests to inform Truveta’s product roadmap.

Required Skills

· Graduate or Masters level educational degree in clinical research, data analysis, data science, clinical informatics, health information management or related fields.

· 3+ years of demonstrated experience conducting analyses using large healthcare datasets (e.g., electronic health records, clinical notes or other real-world data sources consisting of millions of patients' data.).

· 3+ years of demonstrated experience working with customers or research teams to translate their asks into executable analytical code, rigorous quality analytical datasets, deliver high quality research analyses.

· Strong proficiency in SQL, at least one statistical programming language (R or Python), familiar with Spark bigdata analytics environments, for data wrangling, analysis, and reproducible research workflows.

· Strong hands-on problem-solving skills, troubleshoot and identify data or methodological issues early and communicate them effectively. Have ownership, accountability and reliability mindset.

· Excellent written and verbal communication skills, including the ability to clearly explain analytical approaches and findings to technical and non-technical stakeholders.

· Ability to learn and adapt quickly in a dynamic start-up environment and a good team-player.

· Willingness to learn new analytical tools, programming languages, and proprietary platforms used to analyze real-world data.

Preferred Qualifications

These qualifications are preferred but not required, please do not let them stop you from applying for this role. You will likely get the opportunity to learn how to do these more advanced analyses if you don’t already have experience with them.

· Spark/PySpark, Databricks experience

· Experience working with unstructured clinical data or natural language processing outputs

· Regex query writing experience

· Experience building cohort definitions or eligibility criteria for research studies

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. We are expanding our global footprint. Join us as we build an amazing company together.

We Offer:

· Interesting and meaningful work for every career stage

· Great benefits package

· Comprehensive benefits with strong medical, dental and vision insurance plans

· Professional development & training opportunities for continuous learning

· Work/life autonomy via flexible work hours and flexible paid time off

· Generous parental leave

· Regular team activities (virtual and in-person as soon as we are able)

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude people from some sections, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organisation, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimising disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As IT Enablement Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. You’ll take an active role in technical execution, working with a high performing team that supports our employees across locations.

You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also looking at automations, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote.

• Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery
• Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
• Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events
• Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources
• Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
• Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
• Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
• Participate in the on-call rotation to provide after-hours technical support as required
• Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements

WHAT WE ARE LOOKING FOR: 

• Proven track record in IT support and operations across engineering, support, and site services, ensuring reliability and efficiency at scale
• Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
• Skilled in balancing day-to-day operational demands through ITSM tools such as Jira
• Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf
• Experienced Windows and Mac device and application trouble shooting 
• G-Suite and MS-Office support skills
• Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC)
• Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
• Adept at building clear workflows and documentation
• Effective communicator with both technical teams and non-technical teams from all levels.
• Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE ROLE: 

We are looking for a Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish
• Investigate complaints and identify the root cause of the issue
• Communicate with complainants through various channels to resolve complaints in a timely and professional manner
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
• Maintain required productivity and quality levels

Key Responsibilities

• Complaint Investigation: Manage and progress multiple complaints through to fair resolution, ensuring adherence to FCA DISP rules and internal policies
• Regulatory Compliance: Ensure all responses meet FOS (Financial Ombudsman Service) and FCA (Financial Conduct Authority) requirements adhering to TCF (Treating Customers Fairly) and CD (Consumer Duty) outcomes
• Root Cause Analysis (RCA): Conduct thorough fact-finding and critical analysis to identify recurring themes and suggest process improvements to prevent future issues
• Professional Correspondence: Draft clear, concise, and compliant final response letters that explain complex financial findings in accessible, jargon-free language
• Vulnerable Customers: Identify and provide tailored support for customers in vulnerable positions, ensuring compassionate and equitable treatment
• Stakeholder Collaboration: Liaise with internal teams like Operations, Compliance and Product to gather data and resolve cases efficiently 

WHAT WE ARE LOOKING FOR: 

• Professional Experience
  • UK Complaints Handling: Demonstrable experience in managing UK-based financial complaints within a regulated environment.
  • Financial Industry Knowledge: Solid understanding of financial products and the broader UK regulatory landscape (FCA, FOS, Treating Customer Fairly(TCF).
  • Startup Familiarity (desirable): Previous experience working in a startup or fast-paced FinTech environment, demonstrating adaptability and proactive problem-solving.
• Soft Skills & Communication
  • Empathetic Communication: Exceptional ability to build rapport, listen actively, and show genuine compassion during difficult conversations
  • Resilience & Conflict Resolution: The ability to remain calm under pressure, handle challenging interactions, and manage conflict professionally
  • Time Management: Highly organised with the ability to multitask and meet strict regulatory deadlines
  • Analytical Mindset: Strong attention to detail and a passion for finding solutions to complex, non-standard situations 
• Technical Proficiency
  • Industry Tools: Proficient in GSuite (Google Workspace), Slack, Confluence, Looker, and Jira
• Desired Qualifications
  • Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute
  • Professional Banker Certificate

WHAT YOU WILL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• WFH Setup allowance 
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 

Opportunity Overview:

We are seeking a Technical, Hands-on Manager to lead a team in building AI-driven healthcare enterprise applications. In this role, you will combine strong people leadership with deep technical expertise to guide the development of scalable, data-intensive solutions that drive meaningful business impact.

As a leader who is still technically involved, you will mentor and manage data scientists and analysts while having the ability to guide the team through evaluating, selecting, and implementing the right models, paired with an understanding of end to end workflow and ensure the delivery of scalable AI solutions. 

This position requires excellent communication and collaboration skills as you partner closely with internal stakeholders and cross‑functional engineering, product, and clinical teams. In our fast-paced environment, adaptability is key—your ability to reprioritize quickly and lead your team through evolving business needs will ensure maximum impact

What you’ll do:

• Lead, mentor, and develop a high‑performing team of Data Scientists and ML Engineers, ensuring strong execution and continuous skill advancement.
• Contribute to event‑driven architecture design and implementation, enabling asynchronous processing and large‑scale system integration.
• Work seamlessly across functions—partnering with Data Scientists on model tuning, experimentation, and prompt design; collaborating with Product and Software Engineering to embed AI/ML into user-facing applications; engaging with DevOps/Platform Engineering on environment setup, CI/CD, monitoring, and reliability; and working with Data Engineering on pipeline design and ingestion strategies.
• Provide technical leadership in the effective use of AWS services such as Lambda, EC2, EMR, S3, Athena, Batch, Textract, Comprehend, Bedrock.
• Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams.
• Conduct code reviews, provide architectural direction, and champion SDLC best practices, while balancing leadership responsibilities with hands‑on technical contributions to ensure timely, high‑quality delivery.

Required Qualifications:

• 7+ years of overall professional experience delivering data-driven AI/ML-focused solutions. 3+ years of direct team management experience, leading Data Scientists, ML Engineers, or similar technical roles.
• Hands-on experience in Python with strong proficiency in libraries such as Pandas, NumPy, SciPy, Matplotlib, and regular expressions. Advanced SQL querying and optimization for large datasets.
• Practical experience in training, tuning, and testing ML algorithms (e.g., SVM, CART, Bagging, Boosting) and text mining techniques; familiarity with modern ML/DL approaches.
• Experience with prompt engineering and leveraging GenAI for classification, data enrichment, semantic embeddings, and innovative AI-driven solutions.
• Experiment and rapidly prototype design frameworks, validate hypotheses efficiently, and iterate on AI/ML models to support fast-paced development.
• Strong knowledge of Object-Oriented Programming (OOP) and experience creating custom Python packages for serverless applications.
• Hands-on experience with AWS services including Lambda, EC2, EMR, S3, Athena, Batch, Textract, and Comprehend.
• Work seamlessly across Data Science, Engineering, Product, DevOps, and Data Engineering teams to align technical decisions with business goals, ensuring smooth integration of AI/ML capabilities into production systems
• Excellent communication and storytelling skills, capable of translating complex AI/ML concepts into clear, actionable insights for leadership, stakeholders, and non-technical partners.
• Ownership mindset with end‑to‑end accountability, ensuring delivery from concept to deployment to monitoring—while continuously identifying risks, blockers, and opportunities for improvement.

Good to have:

• Background in healthcare payment integrity, clinical data workflows, or payer/provider analytics.
• Strong thought leadership in AI/ML, including guiding stakeholders on feasibility, risk, architecture, and adoption strategy.
• Prior experience in deploying LLM‑powered production features,optimize prompting strategies, transforming experimental prototypes into robust, scalable services delivered through well‑defined APIs.
• Familiarity with compliance, governance, and security best practices for healthcare data (HIPAA, PHI handling, logging, auditing).

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with the Hiring Manager for a Preliminary Phone Screening
2. Behavioral Interview(s)
3. Case Study
4. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Position Overview:
Seeking a Security Analyst to join our Security Operations Center (SOC), focusing on incident response and threat detection. This role involves working with enterprise SIEM platforms, EDR solutions, and incident management tools to protect IBKR's global trading infrastructure.

Key Responsibilities:

• Triage and investigate security alerts using SIEM/EDR tools
• Execute incident response playbooks
• Perform malware analysis and IOC identification
• Create incident tickets and maintain documentation
• Conduct initial forensic data collection
• Support security event correlation and analysis
• Monitor suspicious endpoint activities
• Participate in 24x7 incident response coverage

Required Technical Skills:

• Experience with SIEM (Splunk/QRadar)
• EDR platforms (CrowdStrike/Carbon Black)
• Incident ticketing systems (ServiceNow/JIRA)
• Windows/Linux log analysis
• Network traffic analysis
• Malware detection tools
• IOC collection and analysis
• Basic forensic tools

Required Experience:

• 5+ years SOC/IR experience
• L1/L2 alert analysis background
• Experience with incident playbooks
• Exposure to MITRE ATT&CK framework
• Understanding of kill chain methodology
• Basic threat intelligence usage

Technical Environment:

• SIEM platforms
• EDR solutions
• TIP platforms
• Forensic tools
• Network monitoring tools
• Vulnerability scanners
• Incident management systems

Work Requirements:

• Rotating shifts (24x7 SOC)
• Incident response handling
• Alert triage and escalation
• Documentation and reporting
• Team collaboration

Growth Path:

• Advanced IR certification support
• Threat hunting training
• Digital forensics exposure
• Technical skill development
• Senior analyst progression

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (4 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Opportunity Overview:

We are looking for a Data Engineer to build and optimize scalable data pipelines and analytical datasets on our AWS-based lakehouse platform.

• You will work with Apache Iceberg, AWS Glue, Athena, dbt, and Airflow to support reliable and efficient data processing for analytics and operational use cases.
• You will collaborate with senior engineers, analytics teams, and platform stakeholders to deliver production-grade data solutions.

What you’ll do:

• Develop and maintain batch data pipelines
• Build reusable ingestion and transformation workflows
• Build and maintain Apache Iceberg datasets
• Support schema evolution and partition optimization
• Optimize Athena queries and troubleshoot performance bottlenecks
• Implement data validation checks and monitoring
• Support production issue troubleshooting

Required Qualifications:

• 4–5 years of experience in data engineering
• Strong hands-on experience with Python, SQL, PySpark/Spark
• Experience with AWS S3, Glue, Athena
• Experience with DBT and Airflow (or equivalent)
• Familiarity with Apache Iceberg / Hudi / Delta
• Understanding of partitioning and Parquet optimization

Interview Process*:

1. Connect with Talent Acquisition 
2. Technical Round 1 
3. Technical Round 2
4. Final Round 

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

As a Staff Data Scientist, you will act as a senior technical leader and trusted advisor across multiple teams. You’ll guide stakeholders through the complexity of modern AI systems, with a particular focus on agentic AI architectures (including LangGraph, LangFuse, and related tooling), as well as broader machine‑learning strategy. This role blends deep technical expertise, consultative problem‑solving, and cross‑functional leadership. 

You will often support several initiatives simultaneously, helping teams understand feasibility, scope, and risk while shaping high‑impact AI solutions that align with business needs. You’ll also mentor junior colleagues, elevate data‑science practices, and contribute hands‑on to the development of production‑grade AI systems. 

What you'll do:

AI Consulting & Advisory 

• Partner with product, engineering, and business teams to translate ambiguous problems into clear AI opportunities. 

• Provide expert guidance on agentic AI, including workflow orchestration, evaluation, observability, and safety. 

• Assess the complexity, feasibility, and expected value of proposed AI initiatives, helping teams prioritise effectively. 

• Communicate trade‑offs, risks, and solution paths to both technical and non‑technical audiences. 

AI & ML Solution Design 

• Architect end‑to‑end AI systems that solve real business problems, from early discovery through deployment. 

• Design agent‑based workflows, retrieval‑augmented pipelines, and ML‑powered automation. 

• Define evaluation strategies, data requirements, and success metrics for AI features and products. 

• Collaborate with engineering teams to ensure solutions are scalable, maintainable, and aligned with platform strategy. 

Hands‑On Technical Work 

• Build prototypes, proof‑of‑concepts, and production‑ready components using Python, modern AI frameworks, and cloud tooling. 

• Develop and refine agentic AI workflows using LangGraph, LangChain, LangFuse, or similar frameworks. 

• Implement machine‑learning models, retrieval systems, and data pipelines where needed. 

• Contribute to internal libraries, tooling, and best practices for AI development. 

Leadership & Mentorship 

• Mentor junior and mid‑level data scientists, providing guidance on modelling, experimentation, and system design. 

• Lead technical discussions, design reviews, and cross‑team collaboration sessions. 

• Champion high standards for code quality, documentation, and reproducibility. 

• Help shape the long‑term AI strategy and technical roadmap, through your technical knowledge on the art of the possible, and the business problems our clients face. 

What you'll bring:

• Extensive experience in data science, machine learning, or applied AI, including hands‑on coding in Python and common data science libraries, such as Numpy, Scipy, Pandas, SKlearn, Spacy. 

• Ability with prototyping frameworks such as Dash. 

• Good working understanding of code version control with Git. 

• Experience with big data tools, such as: Spark, Dask, or alternatives. 

• Strong understanding of agentic AI, orchestration frameworks, and LLM‑based system design. 

• Ability to evaluate project complexity, identify risks, and guide teams toward pragmatic solutions. 

• Experience designing and delivering AI systems in production environments. 

• Excellent communication skills and the ability to influence beyond your immediate team. 

• Great mentoring skills. 
• Comfort working across multiple projects and shifting priorities. 

Nice to Have 

• Experience with observability and evaluation tools such as LangFuse, Weights & Biases, or similar. 

• Familiarity with agentic evals and prompt‑engineering patterns. 

• Background in consulting, technical advisory, or cross‑functional leadership roles. 

• Experience with cloud platforms (AWS, GCP, Azure) and modern MLOps practices. 

Job Summary

The position is responsible for designing, developing, testing, and maintaining software solutions that support business needs. It contributes to both new feature development and the enhancement of existing systems, applying software engineering principles to deliver reliable, scalable, and maintainable applications.

Essential Duties & Responsibilities

Design, develop, and maintain software systems, applications, or services.

Collaborate with team members and stakeholders to define technical requirements and translate them into solutions.

Write clean, efficient, and well-documented code following engineering best practices.

Participate in code reviews, testing, and deployment processes to ensure software quality and performance.

Contribute to troubleshooting and debugging efforts, identifying root causes and implementing solutions.

Support platform performance, monitoring, and operational health through logging, alerting, and diagnostics.

Engage in Agile development practices including sprint planning, stand-ups, and retrospectives.

Provide technical input into project planning, estimation, and risk assessment.

Perform other duties and responsibilities as required to support business needs.

Job Level Specifications

Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards.

Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures.

Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high level.

May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.

Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Minimum Qualifications

Education: University degree preferred.

Typical experience: 5+ years in related role or experience.

Experience in software development using modern programming languages (e.g., Java, Python, C#, JavaScript).

Familiarity with application architecture, APIs, data modeling, and design patterns.

Knowledge of source control tools (e.g., Git) and CI/CD processes.

Understanding of performance optimization, scalability, and maintainability in software systems.

Ability to work collaboratively in a team environment and communicate effectively.

Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.

Preferred Qualifications

Experience working across full-stack environments (e.g., frontend frameworks, backend services, databases).

Familiarity with cloud platforms, microservices architecture, or containerization tools.

Exposure to system integration, monitoring practices, and operational support.

Demonstrated experience mentoring others or contributing to technical decision-making.

Working Conditions & Physical Demands

This position requires the ability to remain in a stationary position for extended periods and involves frequent use of a computer and other standard office equipment. It also requires effective communication in person and through digital channels, occasional movement within the workspace, and handling of light materials (typically under 10 pounds). Specific vision abilities include close vision and the ability to adjust focus. It may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements. Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Travel may be required depending on business needs. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

The responsibilities listed above are not all inclusive and may be changed at any time based on the needs of the business.

Job Summary

As a Data Scientist, you will work within a cross-functional agile team contributing to the company's growth in a fast-moving environment. You will develop new tools and features by working closely with engineers, product managers, designers, and engineers. Ultimately, the goal is to help our users make smarter decisions. On top of that, you’ll have the support of a diverse, large team of data scientists working across all Brandwatch products to support your technical and career development. This role is open to people with a variety of professional and academic backgrounds and you can expect to develop your skills in a wide variety of techniques, including machine learning, statistical modelling, and computational linguistics.

Essential Duties and Responsibilities

Work with stakeholders to clarity and refine questions.

Collect, clean, and prepare data, generally this will be large volumes of text along with metadata and will often need to be handled with big data tools.

Build models to solve a range of different problems, such as text classification and clustering, automated insight generation, and time series analysis.

Develop evaluation methodologies, which will vary from those based around conventional classification metrics (such as precision and recall), to designing methods to evaluate how well your tool helps a user achieve a defined task.

Support engineers as your projects are shipped. Sometimes you will also help maintain and upgrade the tools and technologies you develop.

Perform other duties as required to support evolving business needs.

Minimum Required Qualifications

A good working knowledge of Python (or another modern programming language, with willingness to learn Python).

A solid understanding of statistics and/or machine learning.

Enjoy an experimental and iterative approach to building products.

An ability to communicate with non-technical stakeholders, or willingness to skill up in this area.

Preferred Qualifications

Working in a data science team.

Common data science libraries, such as Numpy, Scipy, Pandas, SKlearn, Spacy.

Big data tools, such as: Spark, Dask, MapReduce, or alternatives.

Cloud computing, for example: AWS EC2, S3.

Linux style shell commands.

Application prototyping frameworks such as Dash, or Shiny.

Job Summary

The Software Engineer is responsible for designing, developing, testing, deploying, and maintaining software components that support Cision’s global SaaS platform. This role contributes to the full software development lifecycle and collaborates cross-functionally with teams across regions. The position requires solid technical knowledge, problem-solving skills, and the ability to deliver in a fast-paced, Agile environment.

Essential Duties and Responsibilities

Build high-quality, scalable, and maintainable software solutions

Participate in Agile ceremonies, sprint planning, and daily stand-ups

Contribute to system and application architecture discussions, ensuring scalable and maintainable design patterns

Collaborate with product managers, designers, and QA to deliver new features

Develop APIs and services with security, performance, and reliability in mind

Conduct peer code reviews and contribute to shared coding standards

Mentor junior engineers through code reviews, technical guidance, and knowledge sharing

Support deployment and operational monitoring of applications

Troubleshoot, debug, and optimize existing systems

Contribute to documentation and knowledge sharing within the team

As other duties are assigned

Minimum Qualifications

Bachelor’s degree in computer science, Engineering, or equivalent practical experience

3+ years of experience as a software developer/engineer in a SaaS or cloud-native environment

Proficiency in at least one modern programming language (e.g., Java, Python, C#, JavaScript)

Familiarity with cloud platforms (AWS, Azure, or GCP)

Experience with Git, CI/CD tools, and Agile software development

Strong verbal and written communication skills

Ability to work effectively in globally distributed teams

Preferred Qualifications

Experience with microservices architecture and API development

Exposure to containerization tools (e.g., Docker, Kubernetes)

Knowledge of secure coding practices and performance optimization

Familiarity with front-end frameworks (React, Angular) is a plus

Experience working in a private equity-backed or fast-growth SaaS company

Working Conditions

Global, distributed team environment with flexibility for remote work

May require occasional off-hours collaboration across time zones

Fast-paced setting with continuous delivery practices

About the Team

The Analytics Engineering team at DoorDash is embedded within the Analytics and Data Engineering Orgs, and is responsible for building internal data products that scale decision-making across business teams and drive efficiency in our operations. Data is fundamental to DoorDash’s success, and this team plays a critical role in enabling high-impact, data-driven solutions across Product, Operations, Finance, and more.

About the Role

As an Analytics Engineer, you’ll play a key role in building and scaling the data foundations that enable fast, reliable, and actionable insights. You’ll work closely with partner teams to drive end-to-end analytics initiatives; working alongside Data Engineers, Data Scientists, Software Engineers, Product Managers, and Operators.

This is a highly technical role where you'll be a driving force behind the analytics stack, delivering trusted data and metrics that support decision-making at all levels of the company. If you're energized by solving technical problems with data and comfortable being deeply embedded across several domains, this role is for you!

You’re excited about this opportunity because you will…

• Collaborate with data scientists, data engineers, and business stakeholders to understand business needs, and translate that scope into data requirements
• Identify key business questions and problems to solve for, and generate insights by developing structured solutions to resolve them
• Lead the development of data products and self-serve tools that enable analytics to scale across the company
• Build and maintain canonical datasets by developing high-volume, reliable ETL/ELT pipelines using data lake and data warehousing concepts
• Design metrics and data visualizations with dashboarding tools like Tableau, Sigma, and Mode
• Be a cross-functional champion at upholding high data integrity standards to increase reusability, readability and standardization

We’re excited about you because…

• 5+ years of experience working in business intelligence, analytics engineering, data engineering, or a similar role
• Strong proficiency in SQL for data transformation, comfort in at least one functional/OOP language such as Python or Scala
• Expertise in creating compelling reporting and data visualization solutions using dashboarding tools (e.g., Looker, Tableau, Sigma)
• Familiarity with database fundamentals (e.g., S3, Trino, Hive, Spark), and experience with SQL performance tuning
• Experience in writing data quality checks to validate data integrity (e.g., Pydeequ, Great Expectations)
• Excellent communication skills and experience working with technical and non-technical teams
• Comfortable working in fast fast-paced environment, self-starter, and self-organizer
• Ability to think strategically, analyze, and interpret market and consumer information

Nice to Have

• Experience with modern data warehousing platforms (e.g., Snowflake, Databricks, Redshift) and ability to optimize performance
• Experience building multi-step ETL jobs coupled with orchestrating workflows (e.g. Airflow, Dagster, DBT)
• Familiarity with experimentation concepts like A/B testing and their data requirements

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey