The Opportunity

The Monetization Team powers Postman pricing & packaging, and scales its business.

We build and operate mission-critical billing systems that handle:

• Payments & renewals
• Subscription lifecycle
• Sales, tax & compliance
• Revenue systems
• Post Purchase product onboarding 

As Postman grows, we are evolving towards a config-driven, highly scalable platform that supports both self-serve and sales-led motions globally.

We’re looking for a Front End Senior Engineer who can lead the development of the user-facing platform, driving technical excellence in UI architecture and product innovation in the monetization experience.

What You'll Do

• Build & Optimize Monetization Experiences
  Design, develop, and own the user interfaces for key monetization flows, including checkout, subscription management, and pricing pages.
• Drive UI Architecture and Performance
  Establish and enforce best practices for front-end architecture, ensuring high performance, scalability, and maintainability across all user-facing features.
• Implement Config-Driven UIs
  Develop reusable UI components and systems to dynamically render pricing, packaging, and configuration settings driven by backend services.
• Enhance Admin and Sales Workflows
  Build and improve internal-facing applications (Admin UIs) to enable sales, finance, and support teams to manage custom contracts, discounts, and user subscriptions efficiently
• Collaborate Cross-Functionally
  Partner with Product, Design, Support, Security, and Platform teams to deliver impactful solutions and ensure a consistent user experience.
• Raise the Engineering Bar
  Conduct thorough code reviews, define front-end best practices, mentor engineers, and influence decisions on UI technology stack and tooling.

About You

• 6+ years of experience designing and building complex, high-traffic web applications.
• Strong proficiency in:
• Modern JavaScript/TypeScript and one or more leading front-end frameworks (e.g., React, Node.js, Angular).
• Advanced state management techniques and architectural patterns for large-scale single-page applications (SPAs).
• Deep expertise in:
• Front-end performance optimization (e.g., bundle size, critical rendering path, load times).
• Cross-browser compatibility and accessibility (WCAG standards).
• Integrating and consuming RESTful and/or GraphQL APIs efficiently.
• Hands-on experience with:
• Unit, Integration, and End-to-End testing frameworks
• Bundling and building tools.
• CI/CD pipelines for front-end deployments.
• Proven track record of:
• Translating complex design mockups into high-fidelity, responsive user interfaces.
• Leading technical design and implementation of major front-end features.
• Strong collaboration skills, comfortable working with and challenging PMs, EMs, and stakeholders.
• (Bonus) Experience with A/B testing frameworks and deep understanding of user experience principles in high-stakes transaction flows (e.g., checkout, billing portals)

Lead Engineer - DevOps
Experience: 7+ years 10yrs
Location: Bangalore / Coimbatore

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility.

Glimpse of our Team
The core of AppViewX lies within its robust, flexible low code platform which is being built by the architecture team. The team designs ready to consume solutions that efficiently orchestrate and meet the scalable demands of our ever-growing customers. If you are someone who would like to develop solutions using cutting-edge technologies like Kubernetes, Containers and Service Mesh and design this low code platform then this is the right place for you!!

What will you be responsible for?

• Collaborate closely with the Product Engineering team to deliver scalable and reliable solutions
• Participate in end-to-end DevOps initiatives, addressing real-world challenges in network operations
• Work effectively with cross-functional teams to plan, estimate, and execute deliverables
• Apply industry-relevant estimation techniques to support project planning and execution
• Demonstrate strong team collaboration and ownership while driving outcomes
• Continuously learn and adopt new technologies to stay current with industry trends
• Leverage network domain expertise (preferred) to enhance solution design and troubleshooting

What do we require?

• Linux/Unix administration (Redhat/Centos preferred)
• Strong coding skills in Python combined with problem-solving skills
• Experience with AWS/Azure/Google Cloud
• In depth knowledge of Docker containers and Kubernetes.
• Hands-on experience with Helm charts and terraform scripting.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Hands on experience with CI and CD tools (Jenkins, Nexus, Gitlab Etc.)
• Experience in working with microservices environments.
• Strong inclination for automation and test-driven development.
• Strong work ethic and ability to own projects/components

What do we desire?

• Experience with anyone of the web development frameworks (Flask/Django/Bottle) and experience with restful APIs.
• Hands-on experience with Configuration Management tools like ansible/puppet
• Experience in VMware/OpenStack/KVM/Proximo platform management is an added advantage
• Knowledge of Istio, Amazon EKS and GKE
• Working knowledge on NoSQL databases (MongoDB)
• Working Knowledge of ELK, Kibana, Grafana and Hashi Corp Vault/Consul.
• Excellent verbal and written communication skills

What brings us together?

What makes us stand out from the rest is the people. The people who push hard every day to be smarter, passionate, resilient, creative, inclusive and curious. Surrounding ourselves with a bunch of diverse and talented minds has made us what we are, and we can’t wait to see the positive impact it would have on you too!

What’s more in store?

 AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

 Why AppViewX?

 AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquarters in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Lead /Sr Lead -Technical Writer
Experience: 13-15+ years
Location: Bangalore

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

About the Role:

We are seeking a Lead Technical Writer with leadership capabilities to manage documentation initiatives across product lines, drive process excellence, mentor writers, and collaborate closely with Product, Engineering, UX, and Release teams. The ideal candidate has deep experience in technical content development, hands-on expertise with documentation tools and automation platforms, and an ability to leverage AI-driven content acceleration to scale the documentation function.

This role requires someone who can balance hands-on writing, people management, and strategic enablement, ensuring documentation is accurate, consistent, discoverable, and aligned with product vision.

Key Responsibilities: 

Leadership & Collaboration

• Lead a team of technical writers, providing guidance on writing standards, structure, and best practices.
• Own end-to-end documentation strategy across multiple product lines (SaaS, on-prem).
• Partner with Product Managers, UX Designers, Engineering Leads, and Release Managers to ensure timely, high-quality documentation.
• Define documentation processes, review templates, style guides, and standards for consistency.
• Support cross-functional initiatives such as onboarding experience, knowledge base development, and customer-facing documentation content.

Documentation & Technical Writing

• Create, review, and maintain high-quality technical content including product guides, Release Notes, KB articles etc
• Translate complex technical concepts (Networking, Cloud, Security, DevOps, Automation, etc.) into clear, simple, audience-appropriate documentation.
• Ensure content accuracy, readability, and alignment with product behavior and branding standards.
• Build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
• Passion for continuous learning, AI enablement, and modern documentation practices.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.

AI-Driven Documentation & Automation

• Use GenAI tools (ChatGPT, GitHub Copilot, Writer, etc.) to accelerate drafting, content summarization, quality checks, and content reuse.
• Implement AI-assisted documentation workflows (content repurposing, translation, metadata tagging).
• Contribute to structured content frameworks and knowledge models to enable future AI-driven documentation.
• Evaluate documentation automation tools and propose improvements for scale, accuracy and consistency.

Tools & Technologies:

Required:

• Documentation tools: MadCap Flare, Confluence, DITA/XML systems, Oxygen XML Editor
• Product documentation platforms: Git/GitLab/GitHub, CMS, Static site generators
• Diagramming tools: Visio, Lucidchart, Draw.io, Figma
• API documentation tools: Swagger / OpenAPI / Postman
• Content quality & proofreading tools
• AI tools for writing, content generation, and documentation automation
• Exposure to CI/CD pipelines
• Knowledge of HTML, XML, CSS, or scripting

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Communications, or related fields.
• 10–15+ years of experience in technical writing, with 3–5 years in a lead/managerial capacity.
• Strong understanding of software development lifecycle and agile methodologies.
• Strong written communication, editing, and information architecture skills.
• Ability to manage multiple projects, prioritize effectively, and deliver under tight timelines.

Why AppViewX?

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our global footprint to India, North America, the United Kingdom, and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Customer Success / Sr Customer Success Manager (US-Region)

Experience: 7+ years

Location: Bangalore/Coimbatore/ India (Remote)

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

• Onboarding
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
  • Work with customers to establish critical goals or other key performance indicators for Go-live.
  • Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
  • Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time

• Adoption and Value Quantification:
  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support
  • Conduct product demonstrations and presentations under the guidance of experienced
  • Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates

• Customer Experience/Engagement

• • Integrate retention, adoption, user experience and happiness as part of every customer engagement
  • Partner with CS Operations to plan outreach campaigns based on customer
  • Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
  • Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
  • Travel to the USA and Europe on Business Visa to grow customer network when required

• Renewal /Upsell/Cross Sell
• • Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
  • Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers

What do we require?

• Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
• Experience in handling Enterprise customer accounts in the current / previous roles
• Strong customer management skills during advocacy/escalation with ability to influence clients'
• Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
• Willingness to learn and understand our solutions and being able to teach the product to our customers
• Time management skills and the ability to multi-task across multiple
• Worked and interacted with F500 organizations in the North American or European markets
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

About the role

As an SRE on the Datapath Inline quality engineering team you will have an opportunity to work on world-class SWG solutions. As part of the Inline quality engineering team, you would be required to test, qualify and automate our inline SWG solutions for Email security. You will collaborate with backend service teams to ensure the overall quality, reliability, scalability and performance of the Netskope products. You will work on both the frontend as well as the web application backend. At Netskope, we are looking for innovative, passionate and self motivated engineers like you, who are willing to make an impact with their technical expertise.

What’s in it for you

Netskope’s NG-SWG is a cloud-native solution for protecting enterprises from the growing volume of sophisticated cloud enabled threats and data risks, and has been recognized by Gartner as a market leader in their Magic Quadrant reports. As a member of this team, you will play a key role in the  design, development and delivery of frameworks and automation to test our API backend in a CI/CD environment. 

Required Skills

• 8+ years of experience in a similar role
• Prior experience provisioning Ubuntu based hosts with Ansible
• Strong Git fundamentals, handling multiple workflows across multiple release branches
• Hands on experience with Jenkins 
• Solid understanding of Linux systems, package installation and uninstallation workflows,
• Excellent expertise with python and Linux scripting skills
• Experience with artifact management solutions such as artifactory

Preferred Skills

• Knowledge of other provisioning and configuration management systems, such as Salt
• Experience with multiple CI / CD orchestration tools, like drone, Github Actions etc
• Familiarity with building and packaging tool chains
• Proficient with secrets management tools such as Vault, SSM etc

What you will be doing

• Responsible for deployment of multiple services across 1800+ hosts spread among over 100 points of presence across the world
• Collaborate with QE and other internal teams to help ensure stability and avoid regressions in non production environment
• Co-ordinate with QE and PMs to plan, schedule and execute deployments
• Work with on call engineers to identify issues on time and propose roll back solutions if required
• Launch automation initiatives to streamline and optimize deployment workflows.

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred

#LI-DB1

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Product Accounting Team is responsible for supporting all products at Stripe, consulting on accounting implications and supporting teams' ability to make informed strategic decisions. We are responsible for the accurate and timely recording of all business-generated transactions on our balance sheet and income statement. We operate in a fast-paced environment and collaborate significantly with cross-functional and international teams. 

What you’ll do

Stripe is seeking an experienced accountant to join its world class accounting team and help us scale for the future, in a fast-paced environment that is growing rapidly. In this role you will support our Payments and Payment Products revenue accounting, leveraging your technical expertise with US GAAP, specifically ASC 606, to quickly identify accounting implications and impacts to customers while advising and collaborating with team members cross-functionally to develop operational processes that help us scale.

Responsibilities

• Build scalable accounting processes to support global growth in payment processing accounting
• Partner closely with our product, go-to-market, and finance partners to thoroughly understand new products, features, and contracts.
• Partner with internal systems and engineering teams to support internal financial systems and automation of accounting processes
• Assess the effectiveness of internal controls, and design new processes and controls for emerging and growing business activities
• Develop and maintain up-to-date accounting procedural documentation
• Plan and perform monthly and quarterly close activities, including journal entries, balance sheet reconciliations, variance analyses, financial reporting deliverables, and analytical reviews
• Produce internal management analyses and reporting
• Support external audit processes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• An accountancy qualification (e.g CA, CPA, ACA, ACCA, CIMA) with 2 - 3 years of relevant accounting experience
• Degree in Accounting or Finance background
• Proven experience in the monthly close process, journal preparation and posting, audit, regulatory reporting and exposure to accounting systems.
• Experience in month end reporting and financial statement preparation
• Working knowledge of US GAAP - ASC 606 
• The ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast-moving environment
• Strong analytical skills and strong knowledge of Excel
• An enthusiastic “roll up your sleeves” mentality
• A passion for creating new systems and solving problems via infrastructure and automation
• Demonstrated ability to work cross-functionally and with different cultures
• Demonstrated experience with internal controls
• Ability to be flexible and comfortable with changing requirements

Preferred qualifications

• CPA/ CA or similar qualification
• Knowledge of (or experience in) the technology or payments industry.
• Experience working with Oracle Suite
• Experience with Hubble and SQL
• Experience with Analytical Tools like- Power BI, Tableau, KNIME, Python, Alteryx

Responsibilities:

• • Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
  • Active participation in the design, development, delivery, and maintenance of software projects
  • Responsible for resource planning, execution, and quality of the software delivered by the group
  • Lead the group to build sophisticated products using cutting-edge technology stack. The products will be used by retail customers and internal business users.
  • Work closely with various business stakeholders like Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
  • Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
  • Ensuring operational efficiency and actively participating in organizational initiatives with the objective of ensuring the highest customer value
  • Tailor processes to help manage time-sensitive issues and bring them to appropriate closure

Skills required:

• • A bachelor's degree in Computer Science with 7-9  years of experience
  • Minimum 3+ years of experience in Java programming and any of the Java frameworks such as Spring or Spring boot
  • Must have done Performance Appraisal, Hiring and building teams from ground up
  • Experience of working in highly dynamic Engineering environment like a start-up
  • Deep understanding of Object-Oriented programming languages
  • Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
  • Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
  • Exceptional verbal and written communications skills
  • Attention to detail and quality, and the ability to work well in and across teams
  • Ability to advocate & influence multiple stakeholders
  • Experience and knowledge of delivering products with low/no-touch support along with SRE principles

Responsibilities:

• Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
• Active participation in the design, development, delivery, and maintenance of software projects
• Responsible for resource planning, execution, and quality of the software delivered by the group
• Lead the group to build sophisticated products using a cutting-edge technology stack. The products will be used by retail customers and internal business users.
• Work closely with various business stakeholders, like the Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
• Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
• Ensuring operational efficiency and actively participating in organisational initiatives with the objective of ensuring the highest customer value
• Tailor processes to help manage time-sensitive issues and bring them to an appropriate closure

Skills required:

• A bachelor's degree in Computer Science with 8-10  years of experience
• Minimum 3+ years of experience in Java programming and any of the Java frameworks, such as Spring or Spring Boot
• Must have done Performance Appraisal, Hiring and building teams from the ground up
• Experience of working in a highly dynamic Engineering environment like a start-up
• Deep understanding of Object-Oriented programming languages
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
• Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
• Exceptional verbal and written communication skills
• Attention to detail and quality, and the ability to work well in and across teams
• Ability to advocate & influence multiple stakeholders
• Experience and knowledge of delivering products with low/no-touch support, along with SRE principles

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

About the role

Hiring is one of the most consequential decisions a company makes. 3,000+ enterprises rely on HackerRank to get it right. We are now reinventing how that works for the agentic era. The ML systems that power this platform are not auxiliary features. They are the product.

Open Problems

The agentic era is reshaping every layer of the hiring stack. These are some of the core problems you'll be working across, none of them fully solved.

• Chakra: Building an autonomous AI interviewer that conducts, adapts to, and evaluates technical interviews end to end.
• Integrity: Detecting fraud and suspicious behavior across multiple signal types. The ways candidates game assessments change frequently, and the models need to keep up.
• Evaluation: Measuring technical skill in a world where AI writes the code. The old proxies no longer hold and the new ones have not been defined yet.

Your focus will shift across these depending on where the highest-leverage work is at any given time.

What you will do

• Design and ship production ML systems across Chakra, integrity, and evaluation domains.
• Own the full ML lifecycle: problem framing, data strategy, experimentation, deployment, and iteration.
• Build evaluation infrastructure and benchmarking pipelines that reliably measure model quality before and after deployment.
• Define the architecture and production bar for different signal categories from scratch. 
• Mentor and support junior ML engineers, helping shape their technical thinking and raise the quality bar across the team.
• Establish ML best practices for the team: monitoring, model feedback loops, and quality standards.

Who you are

• 4+ years building and shipping ML systems that run in production at scale.
• Systems thinking comes naturally. Model accuracy, data pipelines, serving infrastructure, and customer outcomes are one problem, not four.
• Evaluation methodology matters as much as model performance. A metric measured wrong is worse than no metric.
• Proficient in Python, with practical experience building data pipelines and deploying models to production.

Even better if you have

• Experience with multimodal systems: vision, NLP, audio, or behavioral signal pipelines.
• LLM experience: fine-tuning, RLHF, or multi-turn agentic systems.
• Background in adversarial ML, fraud detection, or anomaly detection.
• Publications or open-source contributions in detection, robustness, or evaluation methodology.

You will thrive here if

• Messy, undefined problems are more interesting to you than optimizing within clean ones.
• Ambiguity energizes you, especially when the right framing is itself part of the work.
• Direct access to leadership, fast feedback loops, and genuinely unsolved problems is what you are looking for.
• Defining what a system should be is more compelling than maintaining what already exists. 

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role

We are looking for a Senior Technical Support Engineer to join our Global Customer Support department. This role is Bangalore based, reporting to the Team Lead,Technical Support Emerging Technology. You'll be an important contributor to solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs. You will help facilitate smooth transitions during organizational change efforts and promote employee adoption across the team.

What you’ll do (Role Expectations)

• Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA

• Support the technical aspect of the onboarding process for new customers

• Document and track customer interactions, issues, and resolutions

• Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues

• Identify and write internal and external technical articles or knowledge-base entries, such as typical troubleshooting steps, workarounds, or best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 6+ years of practical experience in customer support or a related field

• Programming experience or knowledge in Python

• Experience in data modeling methodologies and advanced SQL

• Self-learner and independent team player with a strong customer service orientation

• Strong analytical and troubleshooting skills with a creative approach to problem-solving

What Will Make You Stand Out (Preferred Qualifications)

• 4+ years of practical experience in data analytics

• Familiarity with cybersecurity products such as SIEM or vulnerability assessment tools

• Bachelor's degree in Information Technology, Industrial Engineering, Computer Science, or a relevant field

#LI-Hybrid 

#LI-RG

Role 

We’re looking for a seasoned Senior Manager / Director, Software Development Engineering to join our team. This is a hybrid role based in our Bangalore office, reporting to the Sr. Director, Software Engineering within the Engineering department. 

You will lead and grow a high-impact engineering team working on Nanolog, a massively scalable product that has redefined how cloud security services are delivered. This is a hands-on leadership opportunity to drive technical excellence and scale a critical platform.

What you’ll do (Role Expectations)

• Manage a rapidly growing software engineering team of strong individual contributors
• Review architecture and code for the engineers to align with long term platform capabilities
• Create quality process and computing initiatives throughout the product lifecycle to eliminate architecture, design, and coding defects at the source
• Communicate technical solutions to all levels within-group and cross-discipline while providing consistent status reporting
• Maximize the productivity of your team by predicting and resolving obstacles and dependencies before they arise

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes

What We’re Looking for (Minimum Qualifications)

• 12+ years of overall software development experience with 3+ years managing engineering teams in database, cloud, or distributed domains
• Proven experience building large-scale distributed systems or database kernels using Java, Go, C, or C++
• Demonstrated ability to motivate teams through technical discussions, architectural guidelines, code reviews, and release processes
• Experience working collaboratively with cross-functional partners including QA, Product Management, and Support
• Hands-on experience in the development of database systems

What Will Make You Stand Out (Preferred Qualifications)

• Extensive working experience with tools such as Redis, Kafka, API Gateway, or Spark
• Experience developing and managing large-scale, highly available distributed systems or database kernels specifically in C
• Deep expertise with Unix/Linux based solutions

#LI-HYBRID 

#LI-SK3

Role:

We are looking for a Senior Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Bangalore, reporting to the Senior Manager - Software Development Engineering.

You will be working on the Zscaler Client Connector team to protect corporate devices by securely and privately sending traffic to Zscaler’s global network, where advanced web filtering and Zero Trust policies are applied.

What you’ll do (Role Expectations)

• Lead ZCC feature design and hands-on C++ implementation on Linux
  environment.
• Take full technical ownership of complex projects, from concept to deployment.
• Elevate code quality and enforce best practices to ensure a robust, efficient, and secure client.

Who You Are (Success Profile)

• You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner, operating with integrity because you genuinely care about the outcome.
• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed, championing their needs from start to finish because their success is our success.
• You are driven by innovation, believing in the power of technology to accelerate transformation and always looking for a better, more secure, and scalable way.

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience of developing enterprise applications with distributed systems background
• Strong C/C++ programming, Data structures/Algorithms & debugging skills in a cloud environment
• Deep understanding of Operating System principles and OS like Linux/Unix
• Extensive network programming experience (TCP/IP, HTTP/S, DNS, proxy) with knowledge of kernel-mode networking or NDIS drivers
• Strong understanding of cybersecurity principles, encryption (PKI, TLS/SSL), authentication, endpoint agents, and anti-tampering

What Will Make You Stand Out (Preferred Qualifications)

• In-depth understanding of QT frameworks
• Experience in Network Data Path & Socket programming & POSIX Multi-thread programming

#LI-HYBRID

#LI-GL2

Role

We are looking for a Senior Software Development Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering. 

As a Senior Software Development Engineer, you will be a technical leader within the Engineering department, driving the core purpose and overall impact of our cloud-native infrastructure. You will focus on building robust systems that serve as the foundation for our high-growth global organization.

What you’ll do (Role Expectations)

• Developing and maintaining the Query layer using Java, Python or Go within a Kubernetes environment
• Designing, implementing, and deploying Kubernetes clusters that are scalable and reliable
• Developing monitoring systems and deploy services in the cloud
• Troubleshooting and resolving issues related to Kubernetes clusters, containers, and microservices
• Contributing to the overall reliability, scalability, and security of applications in cloud-native environments

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience with Programming languages like Java, Python or Golang
• 2+ years of experience in Kubernetes, Docker, Kafka
• 2+ years of public cloud experience (AWS or GCP or Azure)
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
• Experience with Infrastructure as Code

What Will Make You Stand Out (Preferred Qualifications)

• Experience in continuous monitoring, vulnerability scanning, patching, and reporting
• Experience with multiple cloud providers (AWS, Azure) and both relational and non-relational databases for microservices

#LI-SK3 

#LI-HYBRID

Role 

We are looking for a Staff Software Engineer to join our Identity & Access Management team. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Engineering. You will help manage digital risk by applying security through identity integration and controls. In this role, you will build workflows and application integrations as coordinated with the larger IAM team, Product Management, and Business teams.

What you’ll do (Role Expectations)

• Lead the development of identity management products for Zscaler
• Design and implement core product functionality and key technical initiatives
• Collaborate with team members to maintain a positive working culture and drive technical excellence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 3+ years of software development experience in large-scale commercial networking applications with a degree in Engineering or Computer Science
• Deep proficiency in enterprise Java, object-oriented programming (OOP/OOA), systems architecture, and RESTful APIs
• Hands-on experience with SQL and Postgres
• Strong understanding of networking protocols, including HTTP, SSL/TLS, and TCP/IP
• Technical expertise in frameworks such as Hibernate and Spring, as well as CI/CD tools and processes

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Identity and Access Management protocols, such as OAuth, OpenID Connect, SAML, Federation, or SSO
• Practical experience with Docker, Kubernetes, and container infrastructure

#LI-Hybrid #LI-VV3

Role

We are looking for a Sr Staff Software Development Engineer to join our Engineering team. This is a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering. You will bring your vision and passion to a team that built the world’s largest cloud security platform from the ground up, helping us scale our multitenant architecture and global footprint to serve over 15 million users across 185 countries.

What you’ll do (Role Expectations)

• Partner with Product Management to drive detailed product requirements

• Define software design specifications and implement high-quality code using test-driven methodology

• Identify opportunities to refactor existing code for maintainability while taking ownership of complex customer issue resolution

• Collaborate closely with cross-functional engineering teams including security, UI, platform, and analytics

• Lead and mentor a group of junior engineers, providing technical guidance and assisting with development details

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 8+ Years experience developing large-scale cloud networking and security applications with proficiency in Java, Go, or Python

• Strong expertise in Identity and Access Management protocols, including SAML, OAuth, and OpenID Connect

• Proven experience working with AWS, Azure, or GCP networking and database services

• Strong background in utilizing PubSub mechanisms and cloud SDKs for complex software solutions

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity or direct experience developing security firewall features within a SaaS environment

• Knowledge of networking protocols and services including DNS, HTTP, TCP/IP, and SSL/TLS

• Experience leveraging cloud-native infrastructure services to enhance platform architecture

#LI-Hybrid #LI-RM6

Role

We are looking for an experienced Staff Engineer to join our team, reporting to the Senior Manager, Software Engineering in the Federal and Sovereign Clouds department at our Bangalore office. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform

What you’ll do (Role Expectations)

• Designing and implementing scalable, high-performance backend services and APIs 
• Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance
• Mentoring junior engineers, fostering their growth, and upholding best practices through active participation in code reviews
• Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives
• Participating in on-call rotation to support a highly available engineering platform and ensure compliance with federal guidelines

Who You Are (Success Profile)

• You thrive in ambiguity, are comfortable building the path as you walk it, and see ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner, operate with integrity, adapt to what’s needed, and navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed, build deep empathy for internal and external customers, and anchor your decisions in solving their real-world problems
• You operate with urgency, have a relentless focus on execution and a bias for action, and deliver high-impact results quickly to win for the customer and the team

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience with proficiency coding in Java / Golang or similar
• Hands-on experience with Docker, Kubernetes, and one or more major cloud platforms (AWS, GCP, or Azure)
• Expertise in designing and maintaining large-scale distributed systems with strong fundamentals of scaling, availability and design trade offs
• Exceptional problem-solving skills for creating robust solutions and resolving complex issues with root cause analysis

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of DevOps automation workflows and CI/CD pipelines
• Excellent communication, and cross-team collaboration skills, with the ability to navigate ambiguity, make high-impact technical decisions, and delivering results with minimal oversight
• An AI first engineer with proficiency with one or more AI code-assistance tools (e.g., Windsurf, Cursor, Claude) to accelerate development, refactoring, unit test creation, and troubleshooting

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Sr. Staff Software Development Engineer to join our Technical Implementation and Integration team. This is a remote role based in India, reporting to the Senior Director, Threat Research. 

You will be responsible for connecting and onboarding diverse cybersecurity data sources, mapping and normalizing security data to power exposure and threat management use cases, and customizing workflows to deliver measurable outcomes. This role requires technical depth, comfort with complex datasets, and the ability to communicate with both technical and non-technical stakeholders.

What you’ll do (Role Expectations)

• Partner with Sales, Product, and Services to translate complex customer requirements into actionable implementation and integration plans
• Connect diverse cybersecurity and IT sources including EDR, Cloud, and CI/CD while performing data mapping, normalization, and enrichment
• Audit customer data across environments to identify quality issues, security gaps, and specific remediation steps
• Use Python and APIs to configure, customize, and automate data transformations and platform workflows
• Communicate technical findings to stakeholders and provide field-based insights to Engineering to drive product improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience with strong understanding of IT systems, development, and DevOps concepts including APIs, CI/CD, containers, and cloud basics
• Professional experience with cybersecurity concepts, specifically vulnerability management, exposure management, and threat management
• Proven experience with data analysis, data modeling, and SQL with the ability to troubleshoot data issues end-to-end
• Working proficiency in Python for data parsing, transformations, API interaction, and automation
• Excellent problem-solving abilities and a high level of attention to detail

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• Experience integrating security tools and data such as SIEM, EDR, VM scanners, CNAPP/CSPM, ticketing/CMDB, identity, or cloud logs
• Direct experience working with data transformation pipelines

#LI-RM6 #LI-Remote

#LI-RM6 #LI-Hybrid

Role 

We are looking for a Senior Staff Software Engineer to join our ZCC Team. This is a hybrid role based in Mohali/Bangalore Location, reporting to the Senior Engineering Manager within the Engineering department. As a Senior Staff Software Engineer, you will be a key player in the entire product development lifecycle, designing and maintaining high-quality server-side software. Your deep knowledge of C programming and low-level system architecture will be crucial for creating efficient, reliable, and scalable solutions that enable organizations worldwide to harness speed and agility.

What you’ll do (Role Expectations)

• Designing, developing, coding, testing, and debugging complex software in C language
• Architecting and implementing software for resource-constrained environments including optimized memory and CPU usage
• Developing networking applications on Operating Systems like Linux or FreeBSD to ensure deterministic and reliable performance
• Mentoring junior engineers, conducting code reviews, and championing best practices in software engineering
• Creating and maintaining comprehensive technical documentation for software designs and APIs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of professional experience in software development with a focus on system software
• Expert-level proficiency in C programming; experience in Java is a plus
• Strong hands-on experience with Operating Systems such as Linux or FreeBSD
• Proficiency in using debugging tools including GDB and logic analyzers
• Experience with version control systems, particularly GitLab

What Will Make You Stand Out (Preferred Qualifications)

• Solid understanding of computer architecture, memory management, and concurrency
• Knowledge of networking protocols including TCP/IP and UDP

#LI-RG

#LI-Hybrid

Role 

We are looking for a Sr Staff Software Development Engineer to join our Unified API platform team, based in Bangalore on a hybrid schedule and reporting to the Senior Manager Software Development Engineering. You will join an engineering powerhouse that built the world's largest cloud security platform from the ground up, supporting over 15 million users across 185 countries. This role invites you to bring your vision for cloud architecture and scalable services to a team dedicated to helping organizations harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Delivering a unified API and developer platform for Zscaler products, focusing on standardization, governance, and a seamless developer experience
• Creating and refining API development and integration processes, tools, and methodologies across Zscaler's product portfolio
• Leading the creation of a scalable distributed API platform, ensuring it is highly available, observable, and operable

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing uncertainty not as a hindrance but as the raw material to build something meaningful.
• You act like an owner with a passion for the mission that fuels your bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a learner with a true growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, energized by solving complex technical challenges to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in the architecture, design, and development of API frameworks and technologies, with 8+ years of experience
• Proven experience in creating SDKs and designing APIs
• Deep knowledge of API design standards, best practices, and API-first design principles
• Strong background in message brokers, caches, queues, and pub/sub concepts
• Proficiency in at least one programming language such as Go, Java, C++, Rust, or JavaScript

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated ability to collaborate with product managers on external-facing products and roadmap development
• Experience working dynamically with cross-functional teams to drive product innovation

#LI-Hybrid
#LI-VV3

Role

We are looking for a Senior Staff Software Engineer to join our Data Protection team. This role is based out of Bangalore, reporting to the Sr. Director, Software Engineering. You will develop and own components of a large-scale distributed system, focusing on high scalability and performance. By collaborating across Operations and Support teams, you will ensure the health of our cloud infrastructure and the success of our global customers.

What you’ll do (Role Expectations)

• Develop and own components of a large-scale distributed system with a focus on scalability

• Troubleshoot complex technical issues with precision and attention to detail

• Collaborate with Operations and Support teams to maintain a healthy cloud infrastructure

• Ensure a high-quality experience for global customers through proactive system maintenance

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive 7+ years experience in software development with a deep understanding of distributed systems

• Proficiency in C/C++ programming languages

• Strong foundation in Algorithms and Data Structures

• In-depth knowledge of fundamental networking concepts including TCP/IP and HTTP(S)

• Hands-on experience working in Linux or Unix environments

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience developing large and maintainable software product architectures

• Advanced debugging and troubleshooting skills in complex environments

• BS or MS degree in Computer Science or a related technical field

#LI-Hybrid #LI-PM5

Role

We are looking for a Sr Staff Software Development Engineer. This is a hybrid role based in Bangalore, reporting to the Director, Software Development Engineering.

You will join the Central Authority team working on the control plane for the Zscaler Internet Access (ZIA) product, which has redefined how security services are delivered in the cloud. You will bring your expertise in security protocols and services to a team that built the world’s largest cloud security platform from the ground up.

What you’ll do (Role Expectations)

• Design, develop, and optimize critical control path features within our global Cloud Infrastructure
• Own and scale components of a large-scale distributed system with a focus on high performance and reliability
• Leverage AI-powered tools to drive advanced problem solving and enhance engineering efficiency
• Mentor junior engineers to build technical excellence and maintain high standards across the engineering organization

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s or Master’s Degree in Engineering or Computer Science with 8+ years of experience
• Hands-on experience in modern programming languages such as GoLang, Java, or Python
• Strong Distributed systems knowledge
• Hands-on experience with Docker, K8, and Public clouds such as AWS, Azure, GCP, etc
• Hands-on experience with any RDBMS (PostgreSQL preferred), including working knowledge of polyglot persistence on Hyperscalers

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS
• Knowledge of authentication protocols like LDAP, SAML, and OAuth

#LI-Hybrid #LI-VV3

Role 

We are looking for a Senior Database Developer (PostgreSQL/MySQL/AWS Aurora, SQLite) to join our team in a Hybrid (Bangalore, Hyderabad or Mohali) capacity, reporting to the Senior Director, Software Engineering. You will design, build, and optimize high-performance database systems at planet scale, owning data modeling, complex SQL development, and cloud-native automation. This role is critical for supporting sharded, high-throughput workloads and ensuring the reliability of our global data infrastructure.

What you’ll do (Role Expectations)

• Design and evolve high-scale data models, partitioning strategies, and sharding patterns to support massive transactional and analytical workloads
• Optimize query performance and database internals across Postgres and MySQL fleets using advanced profiling tools and configuration tuning
• Lead the operation and scaling of AWS Aurora environments, including Serverless v2, Global Databases, and read replica management
• Architect and execute zero-downtime schema migrations and robust disaster recovery strategies to ensure world-class system reliability
• Standardize database observability and automation by building CI/CD pipelines for schema changes and managing infrastructure as code

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of professional experience with relational databases, including 3+ years operating cloud databases such as AWS Aurora or RDS in production
• Expert-level proficiency in SQL, PL/pgSQL, and MySQL stored routines with a track record of optimizing systems handling thousands of TPS/QPS
• Deep technical knowledge of database internals including MVCC, WAL, vacuuming, and InnoDB locking mechanisms
• Hands-on experience with data modeling, partitioning, and infrastructure as code tools like Terraform or CloudFormation
• Advanced skills in performance diagnostics using tools like EXPLAIN ANALYZE, pg_stat_statements, and Performance Insights

What Will Make You Stand Out (Preferred Qualifications)

• Experience with streaming platforms like Kafka and managing database operations within Kubernetes environments
• Proven ability to drive cost and performance optimization for cloud databases through IOPS and storage class tuning
• Knowledge of connection management tools like PgBouncer and integration with search engines like Elasticsearch

#LI-Hybrid #LI-AN4

Role 

We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Senior Engg. Manager - Data + AI.

You will be responsible for designing and developing large scale ML Systems that analyze massive volumes of network data to detect anomalies, threats, and patterns in near real-time. You’ll solve complex real-world business problems by partnering closely with data architects and product teams to deliver impactful automation and intelligence, including the design and orchestration of specialized autonomous agents.

What you’ll do (Role Expectations)

• Build and maintain large-scale distributed systems to support the full ML lifecycle, including data collection, feature engineering, and Agentic AI components like agent workflows and real-time serving
• Solve complex business problems such as threat detection by collaborating with data architects and product teams to build multi-agent solutions that automate analysis and decisioning
• Partner with cross-functional teams to assess requirements, manage scheduling, and lead the development and debugging of agent-based systems
• Support the rollout and monitoring plans for production-grade ML systems to ensure performance, observability, and scalability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as an AI-ML Engineer with technical proficiency in Java, Springboot, Python, and PyTorch or TensorFlow
• Proven experience writing high-performance queries for large-scale analytics platforms such as Azure Data Explorer (ADX/Kusto) or Google BigQuery, including partitioning-aware patterns
• Deep expertise in designing and deploying anomaly detection using tree-based models, statistical techniques, and streaming ML approaches
• Hands-on experience developing multi-agent orchestration, agent-to-agent communications, and autonomous decision-making workflows
• Strong technical background with distributed infrastructure and public cloud platforms like Azure, GCP, or AWS

What Will Make You Stand Out (Preferred Qualifications)

• A track record of shipping end-to-end applications at scale that process billions of events
• Willingness to work across the full spectrum of Big Data and AI-based solutions
• Hands-on experience with SOTA AI frameworks, prompt engineering, and complex agent architectures

#LI-Bangalore #LI-AN4

Role 

We are looking for a Staff Machine Learning Engineer to join our Exposure Management & Security Operations team. This role is a hybrid position based in Bangalore, reporting to the Sr. Manager, Engineering Strategy, Planning & Analytics. You will join the team that built the world’s largest cloud security platform from the ground up, helping to scale a multitenant architecture that serves over 15 million users globally. Your vision and passion will be critical as we continue to innovate and enable organizations to harness the speed and agility of a cloud-first strategy.

What you’ll do (Role Expectations)

• Designing and deploying scalable, reliable, and efficient production-grade Gen AI/ML systems from data ingestion to monitoring
• Driving innovation by researching and evaluating emerging AI/ML frameworks, rapidly prototyping novel solutions, and championing full-scale implementation
• Implementing and maintaining robust MLOps practices, including logging, monitoring, and CI/CD pipelines for distributed ML systems
• Leading and mentoring junior engineers in system design best practices and promoting technical excellence
• Collaborating with cross-functional teams to translate complex business needs into technical solutions

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, believing in the power of technology to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• At least 5 years of experience as a Machine Learning Engineer with a track record of shipping complex, scalable ML systems to production
• Proven experience building Gen AI/ML systems with LLMs, fine-tuning, Retrieval-Augmented Generation (RAG), and Agentic AI in production environments
• Experience designing and implementing distributed ML systems with deep knowledge of MLOps, including monitoring and logging
• Strong computer science foundation in data structures, algorithms, and system design with expertise in Python and SQL
• Excellent communication and interpersonal skills to partner effectively across global engineering teams

What Will Make You Stand Out (Preferred Qualifications)

• Expertise with cloud services such as AWS, GCP, or Azure and ML platforms like Kubeflow or SageMaker
• Proficiency in systems programming languages like Go or Rust with an understanding of distributed systems and networking fundamentals
• A record of research, publications, or patents in AI/ML

#LI-Hybrid #LI-VV3

Role

We are looking for a Staff Site Reliability Engineer to join our Engineering team. This is a hybrid role based in Bangalore, reporting to the Director, Site Reliability Engineer. 

You will be a key driver in provisioning and deploying new infrastructure, focusing heavily on infrastructure automation. Your expertise will help manage how customer traffic is routed within the cloud and ensure seamless troubleshooting across hardware and automated systems.

What you’ll do (Role Expectations)

• Manage and maintain large-scale distributed systems using an infrastructure-as-code approach
• Develop and enhance tools to automate the deployment and management of large-scale services, focusing on reliable system architecture and maintaining high code quality
• Diagnose and resolve issues by editing code, adjusting infrastructure configurations, conducting performance and network analysis, and creating reusable tools
• Develop automation solutions and manage services efficiently using version-controlled infrastructure-as-code
• Support mission critical services and participate in on-call rotations as needed

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand

What We’re Looking for (Minimum Qualifications)

• 5+ years of relevant experience in site reliability or systems engineering
• Proficiency with Python or Ansible for automation tasks as well as proficiency with interacting with external APIs
• Demonstrated experience building and maintaining automation solutions
• Strong background in systems administration, specifically with Linux or other major operating systems
• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with Systems Kickstart using PXE and monitoring and observability tools like Prometheus, Grafana, or Nagios

#LI-SK3 

#LI-HYBRID

Role

We are looking for an experienced Staff Engineer to join our team, reporting to the Senior Manager, Software Engineering in the Federal and Sovereign Clouds department at our Bangalore office. As a passionate engineer you will work with a team of cloud architects in building scalable, high performance backend applications for our cloud engineering org. You will play a pivotal role in enhancing our multitenant architecture and global footprint for the world’s largest cloud security platform

What you’ll do (Role Expectations)

• Designing and implementing scalable, high-performance backend services and APIs 
• Ensuring code quality by writing and maintaining unit, integration, and performance tests; monitor, debug, and optimize system performance
• Mentoring junior engineers, fostering their growth, and upholding best practices through active participation in code reviews
• Collaborating with cross-functional teams to deliver integrated solutions and contribute to Agile/Scrum processes like sprint planning and retrospectives
• Participating in on-call rotation to support a highly available engineering platform and ensure compliance with federal guidelines

Who You Are (Success Profile)

• You thrive in ambiguity, are comfortable building the path as you walk it, and see ambiguity not as a hindrance but as the raw material to build something meaningful
• You act like an owner, operate with integrity, adapt to what’s needed, and navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are customer-obsessed, build deep empathy for internal and external customers, and anchor your decisions in solving their real-world problems
• You operate with urgency, have a relentless focus on execution and a bias for action, and deliver high-impact results quickly to win for the customer and the team

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience with proficiency coding in Java / Golang or similar
• Hands-on experience with Docker, Kubernetes, and one or more major cloud platforms (AWS, GCP, or Azure)
• Expertise in designing and maintaining large-scale distributed systems with strong fundamentals of scaling, availability and design trade offs
• Exceptional problem-solving skills for creating robust solutions and resolving complex issues with root cause analysis

What Will Make You Stand Out (Preferred Qualifications)

• Strong understanding of DevOps automation workflows and CI/CD pipelines
• Excellent communication, and cross-team collaboration skills, with the ability to navigate ambiguity, make high-impact technical decisions, and delivering results with minimal oversight
• An AI first engineer with proficiency with one or more AI code-assistance tools (e.g., Windsurf, Cursor, Claude) to accelerate development, refactoring, unit test creation, and troubleshooting

#LI-RM6 #LI-Hybrid

Role

We are looking for a Staff Software Development Engineer in Test to join our Engineering team. This is a hybrid role based in Bangalore or Mohali, reporting to the Director, Software Engineering. You will lead quality strategy and execution for a large-scale, cloud-native, multi-tenant platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility with a cloud-first strategy through our multitenant architecture.

What you’ll do (Role Expectations)

• Own end-to-end System Integration Testing (SIT) and quality outcomes for key platform areas including UI, APIs, services, and data workflows

• Design and deliver effective, automatable test plans with strong coverage for functional, regression, and system integration scenarios

• Build and maintain UI and API automation using modern frameworks to ensure stability, maintainability, and fast feedback

• Validate large-scale systems including REST APIs, backend services, distributed workflows, and microservices

• Integrate automation into CI/CD pipelines, enabling release gating, quality metrics, and faster deployments

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Advanced proficiency in automation testing using Python (pytest/unittest), JavaScript, or TypeScript

• Hands-on experience with UI automation tools such as Selenium, Cypress, or Playwright for end-to-end validation

• Deep experience testing distributed systems, microservices, and scalable cloud-native multi-tenant architectures in AWS, GCP, or Azure environments

• Solid understanding of CI/CD integration, Linux troubleshooting, and containerized environments including Docker and Kubernetes

• Technical knowledge of L2/L3 networking concepts, including routing protocols, VPN, IPSec, and WAN architecture

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience designing scalable test frameworks covering architecture, patterns, reporting, stability, and parallelization

• Proficiency with Git, test management tools like TestRail, and issue tracking systems such as Jira

• Hands-on experience with AI agent prompting and usage for productivity, test design, and automation support

#LI-GL2

#LI-Hybrid

Role

We are looking for a Staff Software Engineer for a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering in the platform convergence department. You will design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure. Your work will focus on developing distributed, scalable systems that bridge the gap between control and orchestration layers through fault-tolerant gRPC-based services.

What you’ll do (Role Expectations)

• Design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure
• Develop distributed, scalable systems with a focus on concurrency, fault tolerance, and messaging
• Implement and maintain gRPC-based APIs and services to integrate forwarding plane capabilities with control and orchestration layers
• Optimize system performance through profiling tools across kernel-space and user-space
• Engage in code reviews, system design discussions, technical documentation, and mentoring junior engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience with extensive coding in Rust, particularly in systems programming and async frameworks like Tokio or async-std
• Proven expertise in building resilient, observable, and horizontally scalable distributed systems
• Strong understanding of Linux fundamentals, including networking, namespaces, sockets, and kernel-user space interaction
• Proficient in container-based environments, Git, CI/CD workflows, and performance instrumentation

What Will Make You Stand Out (Preferred Qualifications)

• Experience with systems languages like C/C++ or Go, particularly in performance-critical environments
• Familiarity with Linux networking stacks, kernel-space technologies (eBPF, XDP, DPDK), bare-metal deployments, and Kubernetes networking
• Hands-on experience with gRPC, Protobufs, service-oriented architectures, and L2–L4 networking protocols

#LI-Hybrid #LI-RM6

Role 

We are looking for a Staff Software Engineer to join our Identity & Access Management team. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Engineering. You will help manage digital risk by applying security through identity integration and controls. In this role, you will build workflows and application integrations as coordinated with the larger IAM team, Product Management, and Business teams.

What you’ll do (Role Expectations)

• Lead the development of identity management products for Zscaler
• Design and implement core product functionality and key technical initiatives
• Collaborate with team members to maintain a positive working culture and drive technical excellence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of software development experience in large-scale commercial networking applications with a degree in Engineering or Computer Science
• Deep proficiency in enterprise Java, object-oriented programming (OOP/OOA), systems architecture, and RESTful APIs
• Hands-on experience with SQL and Postgres
• Strong understanding of networking protocols, including HTTP, SSL/TLS, and TCP/IP
• Technical expertise in frameworks such as Hibernate and Spring, as well as CI/CD tools and processes

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Identity and Access Management protocols, such as OAuth, OpenID Connect, SAML, Federation, or SSO
• Practical experience with Docker, Kubernetes, and container infrastructure

#LI-Hybrid #LI-VV3

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Role We are looking for a Staff Technical Writer based in Bangalore, reporting to the Manager, Technical Publications within the Technical Publications department. You will join a team at the forefront of cloud security, delivering a portfolio of capabilities in threat prevention, security, and business enablement. In this role, you will be a champion of innovation, making your mark on the product roadmap by transforming complex architecture into clear, impactful documentation.

What you’ll do (Role Expectations)

• Create high-quality technical documentation for Zscaler products

• Develop comprehensive API documentation to support developer integration

• Collaborate cross-functionally with subject matter experts from Engineering, Field Support, Sales, Training, and Product Marketing teams

• Lead and mentor fellow technical writers while supporting documentation project scheduling and management

• Contribute to the creation and maintenance of standards, style guides, and terminology best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Technical Writing, Communications, or a related field (equivalent certifications also accepted)

• 8+ years of technical writing experience with demonstrated expertise in documenting REST APIs and related technologies

• Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON

• Proficiency in using collaborative tools like JIRA and Confluence

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of networking and cloud security concepts

• Experience with threat intelligence or the application of AI in cybersecurity

• API Documentation

#LI-Hybrid 

#LI-RG

Role

We are looking for a Creative Design and Media Manager to join our Marketing Creative team. This is a Remote role, reporting to the Manager, Creative Production. This team is responsible for the expression of the Zscaler brand in every aspect of the human experience. The right candidate should have high-level conceptual skills with identity systems, developing conceptual ads, and experience working across various media and mediums. You have strong typographic and layout skills, strict attention to detail, and possess excellent analytical skills to find graphic solutions while ensuring guidelines and quality standards are met. Your work here will include a wide breadth of projects and materials—ranging across advertising, web, digital, data visualization, print, social, video, keynotes and events. 

What you’ll do (Role Expectations)

• Design and produce high-fidelity collateral and creatives across print, digital, web, multimedia—including ads, comps, concept executions, and presentations.
• Prep supplied artwork for production by creating export-ready delivery packages and troubleshooting/resolving artwork issues throughout production.
• Curate on-brand, high-quality stock photography and perform retouching/manipulation to ensure polished, effective creative assets.
• Build new and refine existing graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign) to meet required specifications.
• Collaborate with Creative/Art Directors, writers, designers, developers, and production teams; communicate and present design rationale to stakeholders; stay current on trends while aligning work to Zscaler’s brand system and business goals.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 7+ years in a creative agency/studio/in-house team, with a strong portfolio demonstrating concept development, typography, layout, and web/digital design fundamentals.
• Proven ability to create and maintain production files across print and digital, including layout/typesetting, photo selection/editing, print production, QA, and troubleshooting design/application issues.
• Advanced skills in Adobe Creative Suite plus solid working proficiency with MS Office/Google Slides.
• Experience building PowerPoint decks (slide layouts, typography, diagrams/iconography, animation) and strong knowledge of web/social media standards and constraints.
• Self-starter who thrives in fast-paced environments; persuasive in influencing design decisions; seeks/applies feedback; takes direction well; highly collaborative with stakeholders/technical teams; strong attention to detail, organization, and time management.

What Will Make You Stand Out (Preferred Qualifications)

• BFA, BS, or MFA in Graphic Design or equivalent field is preferred.
• Bonus Technical Skills- Figma, illustration experience, motion graphic and/or animation skills

#LI-Hybrid
#LI-VV3

Role

We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.

An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.

What you’ll do (Role Expectations)

• Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
• Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
• Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
• Build partnerships and collaborate with stakeholder functions
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity

Who You Are (Success Profile)

• You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
• You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
• You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
• You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Significant experience in deal management and pricing within the high-tech software or SaaS industry
• Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience

What Will Make You Stand Out (Preferred Qualifications)

• Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau

#LI-Hybrid

#LI-SP4

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for a Director, Software Engineering to join our team. This is a hybrid role based out of our Bangalore, India (minimum 3 days a week  in office), reporting to the VP, Engineering for the Zero Trust Branch (Zero Trust Exchange) department.

In this role, the Director of Software Engineering will lead the gateway/datapath engineering organization, owning the architecture, delivery, and operational excellence of high‑performance, highly reliable traffic processing systems. This role drives the technical strategy and execution for critical dataplane capabilities, ensuring scalable, secure, and observable performance that directly impacts customer experience and platform stability.

What you’ll do (Role Expectations)

• Set technical direction and architecture for the gateway/datapath, driving scalable, high-performance designs while balancing across considerations such as latency, throughput, resiliency, and cost
• Lead and grow the engineering organization, hiring and developing a strong high performing team, and building a culture of accountability, execution, and continuous improvement
• Drive delivery of critical dataplane capabilities, translating business priorities into clear roadmaps, milestones, and measurable outcomes, and consistently shipping high-quality releases
• Own operational excellence for production systems, improving reliability, observability, incident response, and SLO/SLI discipline to meet availability and performance targets
• Partner cross-functionally with Product, QA, Security, SRE, and peer engineering teams to align priorities, manage dependencies, and ensure end-to-end customer impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 15+ years of software engineering experience, including 7+ years leading engineering teams delivering complex, production-grade systems
• Proven experience building and operating high-performance gateway/datapath or networking systems (e.g., L4–L7 proxies, firewalls, VPN/tunneling, packet processing, routing/switching, traffic steering) with strong fundamentals in performance and reliability
• Demonstrated ability to set technical strategy and drive execution across multiple workstreams, with a track record of shipping impactful capabilities on predictable timelines
• Strong production ownership experience: operating mission-critical services, driving SLOs/SLIs, incident management, root-cause analysis, and continuous reliability improvements
• Excellent cross-functional leadership and communication skills, able to align engineering, product, and operations stakeholders around priorities and tradeoffs

What Will Make You Stand Out (Preferred Qualifications)

• Strong experience designing, building, and operating SD-WAN datapaths and control/data plane interactions (overlay networking, tunnel encapsulation, traffic steering, QoS, path selection, failover, and telemetry)
• Experience delivering gateway/datapath capabilities in cloud-native, multi-tenant environments, including robust observability and automated safe rollout strategies
• Strong experience with routing and switching fundamentals and implementations (e.g., BGP/OSPF, ECMP, VRFs, VLANs) in high-scale production environments

#LI-Hybrid #LI-AN4

Role

We are looking for an Engineer, Center of Excellence to join our Customer Success team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role 

We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust.
• You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way.
• You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI -RG

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

#LI-NT1

#LI-Hybrid

Role

We are looking for an experienced Escalation Engineer to join our Customer Success team.  This is a hybrid role based in Bangalore, you will report to the Escalation Manager. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

What you’ll do (Role Expectations)

• Own and resolve the highest-severity technical escalations through deep analysis, ensuring fast resolution and managing the on-call rotation for critical issues

• Troubleshoot and resolve complex issues across Zscaler cloud security services, configuration, policy engines, APIs, and AI-assisted capabilities

• Investigate and resolve scenarios related to the secure use of AI models, governance of AI agents, data protection, and inference security

• Perform detailed log, telemetry, and packet-level analysis to identify the root cause, reproducing complex defects, providing engineering-ready bug reports, and validating fixes

• Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management, while also creating advanced troubleshooting documentation and acting as a technical mentor to uplift support capability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 4–10 years of deep technical support, cloud support engineering, or escalation engineering experience

• Strong understanding of AI model security, data governance, AI agent behavior, and safe enterprise deployment principles

• Proficiency with APIs, JSON, logging frameworks, Linux CLI, debugging tools, and cloud-based distributed systems

• Exposure to cloud platforms (AWS/GCP/Azure) and identity, policy, or proxy-based architectures

• Ability to reproduce complex issues, correlate across layers (client → edge → cloud), and articulate clear RCAs

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including knowledge of enterprise networking, TLS/SSL inspection, and authentication flows

• Familiarity with LLM-based system behavior, data leakage prevention in AI, and establishing model access policy controls

• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-RR

#LI-Hybrid