Role

We are looking for a Principal Site Reliability Engineer to join our Engineering team in a hybrid capacity based in Hyderabad, reporting to the Director, Site Reliability Engineering. 

You will contribute as a development engineer within our Engineering team, helping to build and enhance the world’s largest cloud security platform. You will bring your vision and passion to a team of experts enabling organizations worldwide to harness speed and agility through a cloud-first strategy.

What you’ll do (Role Expectations)

• Perform operational duties for FedRAMP cloud products, including deployments, on-call support, and incident management
• Join deployment sync calls and conduct Operations hand-offs to ensure seamless continuity
• Manage cloud infrastructure elements, including AWS GovCloud, private cloud, containers, and VMs
• Operate and enhance monitoring systems while driving automation, scripting, and Infrastructure as Code (IaC) efforts
• Write and maintain documentation, resolve escalations, prevent incident recurrence, and promote DevOps best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 10+ years of experience as a Site Reliability Engineer with expertise in Operations and Engineering
• Experience with FedRAMP compliance (High/Moderate levels), vulnerability management, and continuous monitoring, including scanning, patching, and reporting
• Proficiency in Linux administration, network troubleshooting, and infrastructure as code (Ansible, Terraform) in cloud environments
• Experience in large-scale distributed systems, containerized architectures (AWS ECS, Kubernetes), and cloud services, with a strong foundation in web security, networking, and coding (Python)

What Will Make You Stand Out (Preferred Qualifications)

• Experience with containerized architectures such as AWS ECS and Kubernetes
• Knowledge of web security protocols including HTTP, SSL/TLS, DNS, SQL, and networking fundamentals
• Coding experience in Python, for automation and software integration

#LI-SK3 

#LI-HYBRID

Manager, Global Support

Role Overview:

The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients. This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.

The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty. This Manager works as part of the overall Global Support Leadership team on a variety of projects, programs, cross-functional meetings/initiatives and other activities as assigned.

Role Expectations:

• Oversees a support team, ensuring high-quality service and support across multiple channels, while managing team performance against key service
• Ensures support team members are equipped with the tools and knowledge necessary to deliver world class support services.
• Works closely with Product Management E SRE in on-boarding new capabilities/products into Support.
• Motivates, develops, coaches, and leads team members in adherence with established
• Responsible for team operations, schedule management, and
• Prepares, monitors, and reports on defined performance
• Evaluates team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.
• Leads by example in providing exceptional service, mentoring the team, and fostering an environment of accountability and excellence.
• Supports improvement initiatives on standardization of process and adoption of global best practices.
• Involvement in interviewing, hiring, and
• Conducts staff and team member 1:1 meetings and
• Assists in the resolution of escalated situations initiated by clients and partners
• Monitors outgoing communication to clients on behalf of organization.
• Facilitates and maintains positive relationships with teams, clients and
• Collaborates with other departments to align support services with business needs and objectives, contributing to overall customer success and product

Required Qualifications:

• 6+ years’ minimum experience in customer support, supervisory, or equivalent experience.
• Bachelor’s degree in computer science or equivalent
• Active command of the English language Additional languages to support managing clients local regions may be required.

Additional Qualifications:

• Experience with internet development technologies and tools (HTML, XML, Web Services, API, relational data, etc.)
• Excellent communication and interpersonal skills, with the ability to manage customer relationships and team dynamics effectively.
• Demonstrates a passion for enhancing customer experience, driving organizational success, and ensuring employee satisfaction.
• Action-oriented with strong time management, organizational, analytical, and problem-solving
• Skilled in identifying and addressing the root causes of customer issues
• Collaborates effectively across functional teams, on a global
• Demonstrated employee development
• Proven success in building and growing effective teams
• Dependable, motivated, self-starter, with the ability to direct work efforts independently
• On-call availability as needed

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Site Reliability Engineer (SRE)

Position Summary

The Site Reliability Engineer (SRE) will be a hands-on contributor within the Site Reliability Engineering Center of Excellence (CoE), responsible for building monitoring and observability solutions, troubleshooting production issues, and participating in 24x7 on-call operations.

This role focuses on the execution of reliability practices, implementing observability tooling, improving MTTR/MTTD through automation, and ensuring production systems are resilient, observable, and performant. The SRE will collaborate closely with Principal and Senior Staff SREs, adopting best practices and frameworks defined by the CoE while directly contributing to enterprise reliability goals. This role reports to the Sr. Manager, SRE.

Key Responsibilities

Execution & CoE Alignment

· Implement SRE frameworks, best practices, and playbooks provided by the CoE.

· Act as a hands-on engineer, contributing to observability, reliability, and incident response initiatives.

· Partner with senior SREs and leadership to maintain consistency in monitoring and incident processes.

· Contribute to automation projects that improve reliability and reduce manual work.

Observability & Monitoring

· Build and maintain monitoring solutions with New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Create and refine dashboards, metrics, and alerts for proactive anomaly detection.

· Extend observability coverage across infrastructure, applications, APIs, and databases.

Reliability Engineering & Automation

· Implement SLIs, SLOs, SLAs, and error budgets in partnership with product and platform teams.

· Contribute to reducing MTTD and MTTR through improved instrumentation and automation.

· Participate in capacity planning, resiliency testing, and scaling reviews.

· Support chaos engineering and reliability validation activities.

Incident & Problem Management

· Participate in incident response, including on-call rotations for 24x7 coverage.

· Assist with root cause analysis (RCA) and implement corrective actions.

· Ensure alignment with ITSM processes for incident, problem, and change management.

· Contribute to playbooks and runbooks to strengthen on-call readiness.

Collaboration & Knowledge Sharing

· Collaborate with Engineering, Product, Security, Cloud, and DevSecOps teams to embed reliability practices.

· Provide input on instrumentation, monitoring hooks, and operational readiness for services.

· Work with DBAs and platform teams on database observability and performance optimization.

· Share knowledge within the SRE team and adopt practices from Staff and Principal SREs.

Qualifications & Experience

Required

· 7+ years in SRE, Operations, or Infrastructure Engineering.

· Strong hands-on experience with monitoring and observability platforms.

· Experience with tools such as New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Proven experience in incident response, troubleshooting production issues, and improving MTTR/MTTD.

· Good knowledge of SLIs, SLOs, SLAs, and error budgets.

· Hands-on experience with AWS services (EC2, ECS, EKS, networking, scaling groups).

· Proficiency in containers & Kubernetes (Docker, EKS).

· Scripting/programming in Python, Go, or shell scripting.

· Understanding of networking, distributed systems, and high-availability architectures.

· Exposure to ITIL/ITSM processes.

Preferred

· Experience in SaaS or healthcare environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL Server, Oracle).

· Familiarity with chaos engineering and resiliency testing.

· Certifications: AWS Solutions Architect / DevOps Engineer, CKA/CKA

Senior DevSecOps Engineer

Position Summary

The Senior DevSecOps Engineer will be embedded within product engineering teams to implement and maintain secure, automated, and reliable delivery pipelines while following standards, frameworks, and guardrails set by the DevSecOps Center of Excellence (CoE).

This is a hands-on role that reports to the Manager of DevSecOps and works directly with developers, SREs, and product managers to enable faster, safer deployments, cost-efficient infrastructure, and adherence to enterprise security policies. The engineer will collaborate closely with Principal and Senior Staff DevSecOps engineers for technical guidance and mentoring while operating within the centralized DevSecOps leadership framework.

Key Responsibilities

Product Line DevSecOps Execution

· Build and maintain CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, ArgoCD) for the assigned product line.

· Integrate security testing (SAST, SCA, DAST, container scanning) into build and deployment workflows.

· Apply CoE standards, templates, and automation frameworks consistently within product environments.

· Troubleshoot and resolve DevSecOps issues, escalating complex challenges to Staff/Principal engineers.

Infrastructure & Automation

· Implement Infrastructure-as-Code (Terraform, CloudFormation) for product infrastructure.

· Adopt GitOps practices for repeatable and auditable infra provisioning.

· Ensure infrastructure deployments comply with security guardrails, tagging, and cost controls.

Observability, Security & Compliance

· Collaborate with SREs to enable monitoring, logging, and observability (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Ensure pipelines and infrastructure comply with HIPAA, SOC2, and internal security standards.

· Embed IAM, KMS, GuardDuty, Security Hub into workflows for cloud security posture.

FinOps & Cost Awareness

· Implement CoE-defined cost governance practices in product pipelines.

· Ensure workloads are tagged, right-sized, and cost-efficient.

· Provide cost visibility to product teams and support FinOps reviews.

Collaboration & Continuous Improvement

· Work closely with developers, QA, SRE, and product managers to support secure and efficient delivery.

· Participate in CoE knowledge-sharing sessions, playbooks, and Communities of Practice.

· Contribute feedback from product teams back into the CoE to improve standards and frameworks.

· Continuously learn from Staff and Principal engineers and apply best practices within the product line.

Qualifications & Experience Required

· 8+ years in DevOps, Cloud, or Security Engineering.

· Strong hands-on experience with CI/CD pipeline tools (GitHub Actions, GitLab CI, Jenkins, ArgoCD).

· Proficiency in AWS services (EKS, ECS, EC2, S3, IAM, Security Hub, GuardDuty).

· Hands-on with containers & Kubernetes (Docker, EKS).

· Experience with Infrastructure-as-Code (Terraform, Pulumi, CloudFormation).

· Familiarity with observability platforms (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Programming/scripting in Python, Go, or shell scripting.

· Strong collaboration skills in cross-functional product teams.

Preferred

· Experience in SaaS or healthcare software environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL).

· Familiarity with compliance frameworks (HIPAA, SOC2, ISO 27001).

· Certifications: AWS Security Specialty, CKA/CKAD, FinOps Certified Practitioner

ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organisation, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimising disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As IT Enablement Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. You’ll take an active role in technical execution, working with a high performing team that supports our employees across locations.

You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also looking at automations, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote.

• Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery
• Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
• Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events
• Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources
• Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
• Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
• Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
• Participate in the on-call rotation to provide after-hours technical support as required
• Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements

WHAT WE ARE LOOKING FOR: 

• Proven track record in IT support and operations across engineering, support, and site services, ensuring reliability and efficiency at scale
• Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
• Skilled in balancing day-to-day operational demands through ITSM tools such as Jira
• Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf
• Experienced Windows and Mac device and application trouble shooting 
• G-Suite and MS-Office support skills
• Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC)
• Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
• Adept at building clear workflows and documentation
• Effective communicator with both technical teams and non-technical teams from all levels.
• Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Engineering Manager - Python

The Engineering Manager is responsible for leading a small team of developers (5–10 engineers) building automation and SaaS solutions using Python, web technologies, and AI-assisted development tools. This role combines hands-on technical leadership with team management, guiding engineers through the full development lifecycle while leveraging modern AI tools to accelerate development and improve quality.

You will work closely with Technical Product Managers and engineers to design scalable solutions, review code, remove blockers, and ensure successful delivery of features. The ideal candidate has strong Python experience, understands how to interact with web applications through HTML selectors and browser tools, and is comfortable integrating AI platforms such as Claude into the development workflow.

What You'll Do

• Lead and mentor a team of 5–10 engineers, providing technical direction,
  coaching, and support.
• Oversee the design, development, and deployment of automation and SaaS features built primarily with Python.
• Review code and guide engineers in writing clean, scalable, and maintainable solutions.
• Help developers identify and work with HTML elements, DOM structures, and selectors used in web automation and data extraction.
• Implement and improve AI-assisted development workflows, leveraging tools such as Claude or similar AI platforms to accelerate engineering productivity.
• Support automation efforts involving browser tools, scripting
  environments, or web interaction frameworks.

Experience & Technical Background:

• 10+ years of progressive experience in infrastructure, operations, or systems engineering
• 5+ years of leadership experience managing technical teams (10+ people preferred)
• Deep expertise in Linux/Unix systems, cloud platforms (AWS preferred), and Kubernetes
  orchestration
• Strong background in incident response, post-mortems, and operational excellence practices
• Proven experience implementing and scaling SRE practices and SLO/SLI frameworks
• Collaborate with Technical PMs and stakeholders to prioritize work, define requirements, and ensure timely delivery.
• Maintain high standards for code quality, testing, and documentation.
• Participate in architectural decisions and guide the team in building scalable and reliable systems.
• Monitor team progress, remove blockers, and continuously improve development processes.

Qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3–5+ years of software development experience, including experience working with Python.
• 1+ years of technical leadership or team management experience.
• Strong proficiency in Python and the ability to review and guide production quality code.
• Experience working with HTML, CSS, and web technologies, including inspecting and interacting with DOM elements and selectors.
• Familiarity with AI-assisted development tools, preferably Claude or similar AI platforms.
• Knowledge of SQL and relational databases such as MySQL or PostgreSQL.
• Experience using Git or similar version control systems.
• Strong communication, collaboration, and leadership skills.

Preferred

• Experience with web automation or browser-based interaction tools.
• Experience building or maintaining automation systems or data extraction pipelines. Background working in AI-augmented development environments.
• Experience leading small, fast-moving engineering teams

Opportunity Overview:

We’re looking for a senior-level automation engineer who will help raise the bar on release quality, environment reliability, and change safety across Cohere’s platform. You’ll partner closely with Product, Engineering, Platform, and SRE to build scalable automation, guardrails, and validation systems that reduce production risk while increasing delivery velocity.

This is not a “test scripts only” role. You’ll shape automation strategy, embed quality into the SDLC, and help define how changes move safely from dev → staging → UAT → prod in a fast-moving healthcare platform. 

You’ll help define how quality scales as Cohere grows. This role has real influence over release safety, platform reliability, and how engineering teams ship software in a regulated, high-impact domain. You won’t just test features — you’ll shape how Cohere delivers them safely to production.

What you’ll do:

• Own and evolve Cohere’s end-to-end test automation strategy across UI, API, config changes, and critical workflows
• Design and maintain scalable E2E automation frameworks for multi-tenant, payer-specific workflows
• Build automated validation for deployment guardrails, release readiness, and production change safety
• Partner with Platform/DevOps to integrate automation into CI/CD pipelines and deployment workflows
• Create automated coverage for high-risk paths (authorization flows, partner integrations, file pipelines, feature flags, config changes)
• Drive test reliability, flake reduction, and actionable failure signals
• Define and enforce quality gates for prod releases, blue/green and canary deployments, and config changes
• Collaborate with Product and Engineering to ensure business outcomes are testable, measurable, and observable
• Improve test data management and environment stability to enable reliable automation at scale
• Mentor engineers on testability, automation best practices, and quality-first development
• Partner with SRE and Security to ensure production readiness, observability, and compliance expectations are met
• Apply AI-assisted tooling to accelerate test creation and expand coverage for high-risk user flows, integrations, and configuration-driven behavior
• Use AI to analyze automation failures and production incidents to reduce flaky tests and prioritize new test coverage around real failure patterns

Required Qualifications:

• 6+ years in QA Automation, SDET, or test engineering roles supporting production systems
• Strong hands-on experience building automation frameworks for UI and API testing from the ground up, and setting up repeatable datasets
• Deep experience with modern E2E frameworks (Playwright or Cypress) using TypeScript
• Strong API automation experience (REST-based testing frameworks)
• Strong CI/CD experience (GitHub Actions or similar)
• Experience validating cloud-native systems on AWS
• Comfortable working in microservices and event-driven architectures
• Experience testing configuration-driven systems, feature flags, and environment-specific behavior
• Strong debugging skills across frontend, backend, and infrastructure layers
• Proven ability to partner with platform / infra teams on release pipelines and deployment safety

Nice-to-haves

• Performance and reliability testing experience (e.g., k6 or similar)
• Healthcare or regulated domain experience

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

This is a unique opportunity to lead world-class software engineering teams that power Cohere Health’s product innovation and delivery at scale. Our engineering teams operate with a high degree of autonomy, solving complex challenges across the business in close partnership with product and design. In this role, you’ll also oversee data engineering and core platform engineering functions, ensuring the technical foundation supports rapid growth and innovation.

As a member of the leadership team, you’ll work closely with business and AI partners across the globe to co-create solutions and drive the seamless execution of critical initiatives. You’ll foster a culture of innovation, champion Cohere’s values and leadership principles, and apply deep computer science expertise, including algorithms, data structures, and scalable system design to deliver products that transform healthcare.

What you’ll do:

• Recruit and build high-caliber full-stack engineering teams
• Promote a culture where teams feel stimulated by their work and passionate about their role
• Leadership and Management:
• Lead and manage engineering teams, including recruitment, mentorship, and performance evaluation
• Nurture a collaborative and innovative culture within the engineering department
• Develop and implement strategic plans for the engineering department in alignment with the company’s goals
• Ownership and accountability of key engineering metrics of the platform, i.e. quality, availability, response time metrics, time to value, time to build, etc.
• Strategic Planning:
• Contribute to the company’s overall strategy and business planning
• Identify opportunities for technological advancements and innovation
• Develop long-term plans for technology development and deployment
• Product Development:
• Work closely with product management to define product requirements and specifications
• Oversee the design, development, and deployment of products and features
• Recommend applicable technical patterns and solutions that are aligned with architectural guiding principles and standards through a regular cadence of delivery and continuous improvement
• Ensure the scalability, security, and performance of products
• Compliance and Security:
• Ensure compliance with industry standards, regulations, and company policies
• Implement and maintain robust security protocols to protect company data and intellectual property

Required Qualifications:

• 15+ years of experience managing software engineering teams in a fast-paced, agile environment
• 12-15 years experience in designing and operationalizing software products at scale
• High proficiency of both written and verbal English communication
• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
• Proven track record of delivering high-quality software on time and within budget
• Proven success in growing and managing geographically distributed teams using successful recruiting, employee development, and retention
• Prior experience in B2B enterprise SaaS startup
• Experience with US Healthcare standards and regulations, e.g. FHIR/HL7, HIPAA
• Experience with Payment Integrity (PI), Claims data processing and applied ML in healthcare or life sciences
• Experience building and operating a compliant, secure data lake or lakehouse
• Payer focused health-tech experience strongly preferred
• Design and implement the PHI data access controls
• Ability to partner with business to represent Technology during the client calls.

Nice-to-haves

• Experience in [specific industry/tools] | 
• Cloud Native applications (AWS Preferred)
• Multi-tenant/ microservices architecture
• Familiarity with [tools, platforms, or methodologies] 
• Agile methodologies
• DevOps and SRE practices knowledge
• Implemented Security by design (Nice-to-have)
• Enabled automation framework for unit, integration and performance testing
• Demonstrated success in (stretch area)
• Building global partnerships and working with global operating model

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

About Storable

Storable builds SaaS products that power the self‑storage industry end‑to‑end. Our platform spans facility management, websites, payments, CRM, and AI‑driven experiences. Reliability, quality, and speed are critical to the operators who depend on us.

Role Summary

We are looking for a Senior Engineering Manager, Test to lead our shift‑left quality transformation across Storable’s engineering organization. This role is responsible for building and operating enterprise‑scale testing platforms and enablement programs that move quality earlier in the SDLC, increase automation, and improve reliability for our multi‑tenant SaaS products.

You will lead an engineering team focused on:

• Test platforming – shared frameworks, tooling, and infrastructure for functional, integration, performance, and reliability testing.
• Shift‑left enablement – embedding testing into design, coding, and CI/CD workflows so product teams can ship with confidence.
• Change management – driving adoption of new practices and tools across diverse teams at varying levels of engineering maturity.

This is a hands‑on people and technical leadership role, ideal for someone who has led test/platform or SRE/DevOps teams and thrives in high‑growth, mid‑maturity SaaS environments.

What You’ll Own

Strategy & Leadership

• Define and own the shift‑left testing strategy across engineering, in partnership with product, platform, SRE, and security.
• Build and lead a high‑performing test platform/enablement team (engineering managers, senior ICs, SDETs).
• Translate business and reliability goals into a clear roadmap for quality platforms, tooling, and practices.
• Establish and track quality and reliability KPIs (e.g., defect escape rate, flaky test rate, MTTR, change fail rate, performance SLOs).

Test Platform & Tooling

• Design and evolve enterprise‑scale testing platforms supporting:
• API and service‑level testing
• Contract and integration testing
• UI/E2E automation where it adds leverage
• Performance, load, and resilience testing
• Partner with SRE/DevOps to integrate testing deeply into CI/CD pipelines, including:
• Gating and quality thresholds
• Test orchestration and parallelization
• Environment and test‑data management
• Provide opinionated, self‑service tooling and templates for teams using Python, Java, and Go in a microservices / multi‑tenant SaaS environment.

Reliability, Resilience & Performance

• Work closely with SRE and product engineering to design for reliability and resilience, not just test for it.
• Establish practices and tooling for:
• Performance and capacity testing at service and system levels
• Fault injection / chaos experiments for critical paths
• Regression detection tied to SLOs and error budgets
• Ensure test platforms integrate with observability (logs, metrics, traces) for faster triage and better signal‑to‑noise.

Shift‑Left Enablement & Change Management

• Lead change management for new testing practices, frameworks, and workflows across many teams.
• Build and run enablement programs: standards, playbooks, training, office hours, and guilds/communities of practice.
• Coach engineering managers and tech leads on testability, design for quality, and pragmatic automation strategies.
• Identify and remove systemic blockers to shift‑left (environments, data, tooling, ownership, incentives).

Qualifications

Required

• 10+ years in software engineering / quality engineering, including 4+ years leading engineering teams (people management).
• Proven experience leading test/platform, SDET, SRE, or DevOps teams in a multi‑service SaaS environment.
• Demonstrated success driving shift‑left testing transformations or similar engineering practice changes at scale.
• Strong technical background in at least one of Python, Java, or Go, with working knowledge of the others

Hands‑on experience with:

• Test automation frameworks (API/service, contract, and UI/E2E)
• Performance and load testing tools and methodologies
• CI/CD systems and integrating tests into pipelines
• Deep understanding of distributed systems, microservices, and multi‑tenant architectures and their implications for testing and reliability.
• Experience partnering tightly with SRE/DevOps on deployment, observability, and incident response.
• Track record of leading through change in environments that are still maturing engineering practices (not just “maintaining” at a big‑tech level).
• Excellent communication and stakeholder management skills across engineering, product, and business leaders.

If you’re excited about building the platforms and practices that let product teams ship faster with higher confidence—and you’re comfortable rolling up your sleeves in a mid‑maturity, high‑growth environment—we’d love to talk.

About the Company 

At Redpin, we simplify life’s most important payments. Buying a property overseas can be stressful—especially when it comes to moving money. Through our Currencies Direct and TorFX brands, we’ve been helping customers do exactly that for over 25 years.

With recent investment, we are building a new generation of digital products and services that make international real estate payments simpler, faster, and more transparent.

As part of Redpin 2.0, we are transforming from a horizontal FX platform into a verticalized, embedded software company, positioning ourselves as the global solution for real estate payments.

About the Role

At Redpin, this role is not just about managing infrastructure — it’s about building intelligent, scalable, and developer-first platforms that power our next-generation digital products.

As a Senior Software Engineer – DevOps, you will play a hands-on role in designing, building, and operating cloud-native infrastructure and DevOps platforms, with a strong emphasis on automation, reliability, security, and cost efficiency.

We are looking for a DevOps Engineer with exposure to AI/ML or Generative AI use cases, who can help us embed intelligence into our engineering ecosystem — from pipelines to observability and platform operations.

What You'll Do

AI / ML / GenAI

• Hands-on experience with platforms such as OpenAI, Bedrock, or Vertex AI
• Strong understanding of prompt engineering and AI API integrations
• Solid foundation in machine learning concepts and LLM architectures

Cloud Infrastructure (AWS)

• Design and implement AI-powered automation solutions for DevOps and platform engineering use cases
• Build and integrate AI agents to enhance developer productivity
• Develop and maintain CI/CD pipelines with AI-assisted workflows
• Design, provision, and operate secure, scalable AWS infrastructure
• Work across compute, networking, storage, and IAM
• Support multi-account AWS environments and apply governance guardrails
• Implement Infrastructure as Code (IaC) using Terraform and/or CloudFormation
• Troubleshoot and resolve cloud infrastructure issues

CI/CD & DevOps Automation

• Build, maintain, and optimize CI/CD pipelines for application and microservices teams (preferably using GitLab or GitHub)
• Automate build, test, security scanning, and deployments
• Implement deployment strategies such as blue-green, canary, and rolling deployments
• Improve pipeline performance, stability, and developer experience

Cloud Security & Governance (Execution Focus)

• Implement AWS security best practices including IAM, VPC security, encryption, and secrets management
• Enforce tagging standards, access controls, and policy guardrails
• Integrate security scanning (SAST, DAST, container scanning) into CI/CD pipelines
• Support audit and compliance requirements

Reliability & Observability

• Implement and manage monitoring, logging, and alerting solutions
• Build dashboards for system health, availability, and performance
• Improve system reliability through automation and proactive monitoring

Cloud Cost Optimization

• Monitor and optimize AWS costs across services.
• Implement right-sizing, autoscaling, and storage lifecycle policies.
• Support Savings Plans and Reserved Instance optimization.
• Promote cost-efficient cloud usage and architecture

DevOps Best Practices

• Apply and promote DevOps principles such as automation, CI/CD, and IaC.
• Reduce operational toil through tooling and automation.
• Support teams in adopting cloud-native and DevOps best practices

Collaboration & Mentorship

• Work closely with application, SRE, and security teams.
• Mentor junior DevOps engineers through code reviews and hands-on guidance.
• Contribute to documentation, runbooks, and operational standards

What You’ll Need

• Strong hands-on experience with AWS (EC2, EKS, ECS, VPC, IAM, RDS, S3, CloudWatch)
• Experience building AI agents or automation bots
• Familiarity with MLOps and FinOps practices
• Strong scripting skills (Python or Bash)
• Proven experience with CI/CD tools (GitLab CI, GitHub etc.)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Hands-on experience with Docker and Kubernetes (EKS)
• Solid understanding of Linux, networking, and cloud security
• Experience with monitoring, logging, and alerting systems
• Strong troubleshooting and automation skills

Bonus Points

•  AWS Config, CloudTrail, GuardDuty
• Observability tools (Corologix, ELK, Datadog)
• GitOps tools (ArgoCD, Flux)
• Scripting skills in Python, Go, or Bash
• Exposure to FinOps practices
• AWS Certified Solutions Architect – Associate or Professional

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We are looking for a Senior Customer Success Engineer I – Kubernetes who is passionate about cloud infrastructure, container orchestration, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Senior Customer Success Engineer I at DigitalOcean, you will play a critical role in supporting and empowering customers to successfully run production workloads on Kubernetes. You will work closely with customers to troubleshoot complex issues, optimize cluster performance, and guide them in adopting best practices across Kubernetes and cloud-native architectures.

In this role, you will bring deep technical expertise in Kubernetes and act as an escalation point for complex, business-critical customer scenarios. You will collaborate cross-functionally with Product and Engineering to drive customer outcomes, influence platform improvements, and mentor junior engineers. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry.
• Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
• Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations.
• Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
• Guide customers in designing scalable, resilient, and secure Kubernetes architectures on DigitalOcean
• Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing
• Partner cross-functionally with leadership, Product, and Engineering to shape support strategy, feature needs, and best practices for Managed Kubernetes.
• Use observability and monitoring tools to diagnose system behavior and performance bottlenecks

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
• Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters.
• Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
• Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet.)
• Solid foundation in Linux systems, cloud infrastructure, and distributed systems
• Strong knowledge of networking concepts including Kubernetes networking, ingress controllers, load balancing, and storage solutions (persistent volumes, CSI drivers)
• Expertise in troubleshooting across application, container, and infrastructure layers
• Customer-first mindset with the ability to manage high-pressure, business-critical situations and delivering great support experiences
• Strong communication skills with the ability to explain complex technical concepts clearly
• Ability to work independently, take ownership, and collaborate across teams in a fast-paced environment

Preferred Qualification:

• Experience with managed Kubernetes platforms (DOKS, EKS, GKE, AKS) and multi-cloud or hybrid environments
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Flux)
• Exposure to observability and monitoring tools (Prometheus, Grafana, Loki, OpenTelemetry)
• Knowledge of Kubernetes security best practices (RBAC, network policies, secrets management)
• Contributions to open-source projects, blogs, or documentation in Kubernetes/cloud-native ecosystems
• At least one of the Advanced Kubernetes certifications (CKAD, CKS)

Bonus: Experience with one or more programming/scripting languages (Go, Python, Bash)

JR: [2026-7644]

#LI-Hybrid

About the Company

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.

About the Role

At Redpin, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction. 

What You'll Do

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.
• Provide primary operational support and engineering for multiple large-scale distributed software applications.
• Design, implement, and maintain highly available and scalable infrastructure and systems on AWS.
• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
•  Create sustainable systems and services through automation and uplifts.
•  Balance feature development speed and reliability with well-defined service-level objectives

What You’ll Need

• Bachelor’s degree in computer science, Software Engineering, or a related field. (Master's degree preferred)
• 4+ years of experience as a Site Reliability Engineer or in a similar role.
• Strong knowledge of system architecture, infrastructure design, and best practices.
• Proficiency in scripting and automation using languages like Python, Bash, or similar technologies.
•  Experience with cloud platforms such as AWS, including infrastructure provisioning and management.
• Strong understanding of networking principles and protocols.
• Experience with supporting Java, Spring Boot, Hibernate JPA, Python, React, and .NET technologies Application.
• Knowledge of API gateway solutions like ApiGee and Layer 7.
•  Experience working with databases such as RDS, SQL Server, Postgres SQL.
• Familiarity with messaging systems like MQ, ActiveMQ, and Kafka.
•  Proficiency in managing servers such as Tomcat, JBoss, Apache, NGINX, and IIS.
• Experience with containerization using EKS (Elastic Kubernetes Service).
•  Knowledge of CI/CD processes and tools like GitLab, Jenkins, Artifactory, and Ansible.
• Proficiency in monitoring tools such as Coralogix, CloudWatch, Grafana, and Prometheus.
• Strong problem-solving and troubleshooting skills with the ability to analyse and resolve complex technical issues.
•  Excellent communication and collaboration skills to work effectively in a team environment.
•  Strong attention to detail and ability to prioritize and manage multiple tasks simultaneously.
• Self-motivated and able to work independently with minimal supervision. 

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Role Summary

The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.

Key Responsibilities 

Team Management:

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.
• Develop and implement support processes and best practices to improve service delivery.
• Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
• Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

• Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
• Analyze incident trends and identify root causes of recurring issues.
• Collaborate with development and infrastructure teams to implement permanent solutions.
• Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
• Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

• Work closely with business units to understand their application needs and priorities.
• Liaise with vendors and third‑party service providers to ensure optimal application performance.
• Communicate effectively with stakeholders regarding application issues and updates.
• Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

• Identify opportunities for process improvements and automation within the support function.
• Lead initiatives to enhance application performance, reliability, and user experience.
• Stay updated on industry trends and emerging technologies to drive innovation.
• Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

• Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
• Ensure the maintenance of comprehensive support documentation and knowledge base articles.
• Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

• 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
• 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
• Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
• Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
• Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

• Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
• Excellent problem‑solving, analytical, and decision-making abilities.
• Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
• Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
• Strong customer‑centric mindset and commitment to service excellence.
• Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

• In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
• Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring tools, log analysis, and performance management platforms.
• Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
• Prior experience as an Application Support Manager or in a similar leadership role.
• Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

• May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
• Ability to work in a dynamic, fast‑paced, and high‑availability environment.
• Hybrid working model, depending on organizational requirements.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

Position Overview

SingleStore is seeking a Site Reliability Engineer to help optimize and scale our managed service offering across all three major cloud providers. In this role, you will be at the intersection of leading technology trends – A highly performant distributed database, managed by Kubernetes, running in the cloud.  This is a great opportunity to push the boundaries with a cloud-focused SRE role.  

This is a development role, requiring an engineering mindset to solve operational challenges.  You will be part of a globally distributed team of engineers, helping to drive SRE practices across the company.  Through infrastructure automation, you will help us grow our service across multiple cloud platforms.  This requires a relentless focus on eliminating manual processes.  You will also leverage our monitoring platform to improve the overall customer experience by systematically identifying and fixing any issues impacting our customers.  As an SRE, you will also help diagnose issues on the platform, leveraging a deep understanding of the SingleStore query engine along with the backend infrastructure.  

Roles and Responsibilities

• Develop automation platform to manage infrastructure rollouts across cloud providers
• Optimize telemetry platform to identify customer impacting events while providing relevant data to drive debugging
• Partner with engineering team to optimize performance of services for cloud architecture
• Debug Live Site events and conduct follow-up postmortem and RCA analysis
• Participate in an SLA-driven on-call rotation, which will include after-hours, weekend, and rotating holiday participation.

Required Skills and Experience

• 5 years of demonstrated experience working as a Site Reliability Engineer
• Infrastructure automation experience. Scripting experience (Python, Bash) a plus.
• Experience with the Prometheus monitoring stack. Experience with Grafana, Mimir and Loki is a plus.
• Knowledge of Kubernetes and the container ecosystem
• Strong cross group collaboration and communication skills
• Familiar with at least one of AWS, Azure, or Google Cloud
• Experience debugging, diagnosing and troubleshooting complex, production software
• B.S. Degree in Computer Science or related field

SingleStore is a global database company that empowers the world’s leading organizations to build and scale cutting-edge AI applications on a unified data platform that supports real-time transactions, analytics, and search. Our platform handles streaming data ingestion, vector search, full-text search, and multi-model data types - all with high performance, petabyte-scale capacity, high user concurrency, and low latency.

As a leader recognized by both Gartner and Forrester Wave, SingleStore serves the world‘s leading data innovators including the top Fortune 500 enterprises. Our 95%+ gross retention rate reflects the strong satisfaction and trust our customers place in the platform.SingleStore is owned by private equity firm Vector Capital and is headquartered in San Francisco, with offices worldwide, including Hyderabad.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. 

Location

Hyderabad, India.

Who are we?

At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way.

Your Role

Celigo powers integration for a large number of customers across the globe through our Integrator.io iPaaS platform. Several millions of transactions flow through this platform on a daily basis to several destinations. We own mission critical, large scale services in the area of iPaaS for our customers. The challenges include developing and owning highly scalable services in our production on cloud environments. We are looking for passionate DevOps engineers who love to run and manage modern, large-sc ale services in production on cloud in line with Celigo’s DevOps charter:

To enable the Development & QA organizations to deliver high quality products faster, safer and in compliance with the norms set for our Company using automation, tooling and processes. DevOps organization should keep Customers as their primary focus and work towards a continuous value delivery pipeline.

Our criteria of a successful DevOps engineer is one who is excited to work with complex production systems, highly collaborative, innovative, energetic, passionate about our product & our customers, with strong technical skills.

Who are we looking for?

• Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline.
• 5-10 years of total experience in Software Product Development organization(s)
• Proven work experience as a Site Reliability Engineer or similar role.
• Experience in responding to production incidents and taking on-call responsibilities
• Hands-on experience in owning and operating mission-critical, large-scale product operations like provisioning, deployment, upgrades, patching and incidents in Production on cloud.
• Should ensure high-availability and scalability of our Production software by working with engineering, wherever required.
• Must have working knowledge on AWS services like VPC, EC2, EKS S3 , IAM etc.
• Proficient and competent skills in Infrastructure as code (IaC) like Terraform
• Code/scripting like Python/BASH, DVCS like Git.
• Good working knowledge with configuration management and automation tools like Chef, Ansible, Puppet.
• Basic understanding of security compliance standards and regulations (e.g., SOC2, HIPAA, GDPR).
• Subject matter expertise in designing, delivering and maintaining CI/CD pipeline(s) with automation using tools like travis ci, Spinnaker, argocd, Jenkins.
• Logs , telemetry,  observability tools like elk, splunk
• Kafka and mongoDB understanding
• Strong problem solving, troubleshooting and analytical skills demonstrated in past projects.
• Developer experience and mindset.
• Experience working in an Agile development environment.
• Experience with enterprise monitoring systems is highly desirable.
• Excellent communication skills both verbal and written.

What would you do, if hired?

• Build and deployment of Integrator.io platform on Production, Staging and other environments on cloud as required.
• Use automation tools wherever possible to automate manual steps including but not limited to provisioning of infrastructure, deployment of code, monitoring/notifications.
• Research, deploy and administer various tools like Splunk, Kafka etc. that Integrator.io platform uses.
• Work closely with the Security & Compliance team to help with data points needed for various audits; also, work closely with the rest of the engineering team to triage and fix any security related gaps identified through programs like HackerOne.
• Design & build CI/CD pipeline for our Integrator.io platform working with senior architects and engineers in the team.
• Continuously raise standard of engineering excellence by implementing best DevOps practices

The Best candidate?

• Is passionate about making a world-class DevOps organisation.
• Has demonstrated a strong ability to manage large distributed systems in Production on cloud.
• Brings a solid understanding of how infrastructure software components work.
• Has experience working in globally distributed teams.
• Is passionate about learning new techniques in complex distributed systems and excited about debugging difficult problems on the cloud.
• Has demonstrated ability to automate tasks using high level language.
• Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities.
• Learns quickly; must know when to listen, and when to take charge.

About Company: 

Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At NomiSo, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

Position Overview: 

We are looking for a SRE Architect who will work with technology experts to design optimal solutions to requirements for our customers. This is achieved through interactive requirements gathering, determination of best fit solutions based on problem solving approaches, integrated solution design based on multiple technology types, and a strong ability to present and articulate solutions to senior members of the customer teams.

Roles and Responsibilities:

• Own the Infrastructure, APM and work with Developers and Systems engineers to Build, Release, Monitor and run the services reliability exceeding the agreed SLAs..
• Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python
• Write automation to reduce toil and eliminate manual tasks that are repeatable.
• Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives
• Define and accelerate implementation of support processes, tools and best practices
• Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability
• Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure
• Performance and maturity baselining of Systems, tools maturity & coverage, metrics, technology and engineering practices
• Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline – automate release management. Build dashboards to provide visibility into performance of the applications. 
• Create chaos in the production environment purposefully in a controlled manager to validate reliability of systems.
• Mentor and coach other SREs in the organization
• Provide written and verbal updates to executives and the stakeholders of the application in the organization.
• Understand the current process, system setup and propose the improvements needed in the processes, and  technology so that the application exceeds the desired Service Level Objective.
• Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, improving ability of the applications to auto heal leading to improved reliability 

Must Have Skills:

The successful candidate will have the following attributes/qualifications:

• 15+ years of experience in Development and Operations of applications/services in production that has uptime over 99.9%.  
• 8+ years of experience as a SRE in handling applications that are web scale
• Strong hands-on coding experience in one or more programming languages such as Python, Golang, Java, Bash, etc.
• Good understanding of Observability (monitoring, logging, tracing, metrics), Chaos engineering concepts.
• Proficiency in using Observability tools (example: New Relic, Datadog, etc) for monitoring, logging, tracing.
• Expert level hands on knowledge in public cloud platform AWS and/or Google Cloud Platform. Professional level certificate on one of the public clouds is highly desirable.
• Must have hands-on experience in using configuration management systems such as Ansible or SaltStack and infrastructure automation tools like Terraform or CloudFormation.
• Should have used altering systems such as Pager Duty.
• Should have implemented solutions around Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for services. Measurement should have been within a system and across systems in distributed systems 
• Should have supported Production Incidents (PIs) on critical applications of a company. Troubleshoot, debug, and diagnose operational issues and drive them to closure. 
• Understanding of software delivery life cycles, particularly Agile/Lean & DevOps
• Proven experience in handling large scale and growing infrastructure across Data Centers and heterogeneous Cloud platforms
• Experience as a service owner in managing large – geographically diverse stakeholders 
• Ability to work with creative – fast growing engineering team and motivate them to deliver their best work
• History of driving innovation.

Good to Have Skills:

• Familiarity with handling:

• Containerization – Kubernetes, Docker, Rancher, etc
• Kafka, Yarn, ElasticSearch etc.
• Source code management and Implementation of Security best practices. 
• Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce.

• Networking knowledge
• Understanding of software delivery life cycles, particularly Agile/Lean & DevOps
• Contribution to open source community

Qualification: 

Master’s or Bachelor’s degree in Computer Science Engineering, or a related technical degree.

Website: https://www.nomiso.io/

Location:

Bangalore/Hyderabad

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

The Role 

We are looking for a Senior Platform Engineer with a Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced .NET developer with proficiency in DevOps/Infrastructure tooling and expertise in cloud platforms and operations.  

In this role, you will apply your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation. 

You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform. 

What You Will Own 

• Provide technical leadership and mentoring within the team through knowledge sharing sessions, pair programming, code reviews and solution design 

• Identify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks. 

• Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents 

• Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems 

• Participate in on-call rotations to ensure system reliability and rapid incident response. 

• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth 

• Conduct performance tests to identify and remediate bottlenecks 

• Develop and maintain platform solutions, automate infrastructure provisioning, configuration, and management tasks using Infrastructure as Code. 

• Monitor, review and tune databases to ensure high availability and performance 

• Collaborate with product engineering teams to design/build fit-for-purpose and observable software 

• Contribute and collaborate across teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) as required

Required Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or similar  

• Proven experience (2-years+) in a Platform Engineering, Site Reliability Engineering or Software Engineering role. 

• Experience (1+ years) working on a SaaS platform 

• Recent and proficient experience in C#/.NET development 

• Production experience operating containerization technologies (Kubernetes). 

• Proficiency with one or more public cloud providers such as Azure, AWS or GCP 

• Proficiency using Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, or CloudFormation. 

• Proficiency in scripting and automation using languages like Bash, PowerShell or Python. 

• Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar. 

• Proven track record of maintaining highly-available and performant production environments. 

• Ability to identify and implement effective mitigation strategies and operational playbooks. 

Preferred Qualifications 

• Experience in CI/CD tooling: Azure DevOps/GitHub Actions, Octopus Deploy 

• Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus 

• Experience in database management/performance tuning, particularly MSSQL. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to join our Team:  

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.  

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

The Role 

We are looking for a  Platform Engineering Manager, with extensive Software Engineering background and strong business acumen to join and help lead our rapidly growing global team supporting SaaS products.  

 You are an experienced .NET Software Engineer with extensive demonstrable experience of leading teams that design, build and operate cloud-based SaaS products and platforms. You are passionate about cultivating an environment that provides growth and opportunity for all team members and energizes them to do their best work. 

 In this role, you will lead from the front by applying and sharing your Software Engineering experience in a team responsible for the performance and reliability of our SaaS products and the development and enablement of internal systems and capabilities that eliminate manual work through automation.  

You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform. 

What You Will Own 

• Build, manage, and mentor a high-performing Platform Engineering team, fostering a culture of collaboration, accountability, and continuous development. 

• Ensure timely and efficient delivery of the team’s project and reactive work to support the needs of the business in alignment with Product and Technology Roadmaps 

• Provide coaching, training, and career development opportunities to strengthen the team's skills and performance 

• Ensure effective planning and allocation of team capacity through project management, planning/estimation, risk management and predictable delivery while creating visibility of all work 

• Provide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution design 

• Translate business problems and complex requirements into simple, tractable technical solutions 

• Contribute to the preparation and execution of Product & Technology roadmaps 

• Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents 

• Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems 

• Participate in on-call rotations to ensure system reliability and rapid incident response. 

• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth 

• Collaborate with product engineering teams to design/build fit-for-purpose and observable software 

• Lead innovation within the platform team, and ensure that successful ideas are evangelized and propagated across the company 

Required Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or similar  

• Recent and proficient experience development in C#/.NET 

• Proven experience (3+ years) Leading Platform Engineering or Site Reliability Engineering teams 

• Recent and proficient experience (8+ years) in C#/.NET development 

• Experience (2+ years) working on a SaaS platform, preferably in a leadership capacity 

• Proven track record of designing, building and operating highly-available and performant production environments, preferably using Kubernetes 

• Proficiency with one or more public cloud providers such as Azure, AWS or GCP 

• Proficiency using Infrastructure as Code (IaC) tools such as Terraform 

• Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar. 

• Strong business acumen and strategic thinking capabilities 

• Exceptional leadership, communication, and interpersonal skills, with the ability to engage at all levels with non-technical as well as technical audiences 

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities with a positive attitude 
   

Preferred Qualifications: 

• Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus 

• Experience in database management/performance tuning, particularly MSSQL. 

• Experience working with frontend technologies (React) 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to join our Team:  

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.  

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

The Role 

You have an uncanny knack for problem solving and you have a sharp product mindset. Our engineers are involved in all aspects of the software design process and create high-performing, scalable, and secure products. Working alongside Product, Design, Quality, Platform, Security and your team to design right-size solutions to build our Products.

With a passion for solving real-world problems, and an eagerness to learn, you enjoy collaborating within a team to ship high quality software. You are hands-on and keep up to date with the latest technologies.

What You Will Own 

• Development, maintenance and support of a C# NET application 
• Collaborate with engineers, product managers, designers and other stakeholders within Australia and internationally to meet customers’ needs 
• Write maintainable code following SOLID principles and adhering to development standards
• Implementing team quality practices, and participating in code reviews
• Collaborate with team members in an agile/scrum environment to deliver high-quality solutions

Required Qualifications 

• 3+ years of commercial experience building production-grade software applications
• Bachelor's degree in Computer Science, Information Technology, or similar 
• Knowledge of .NET ecosystem (framework 4.8+ / .NET 8+) 
• Web technologies – C#, MVC, HTML, JavaScript, CSS etc 
• Understanding of SOLID principles and applicable design patterns
• Experience implementing and maintaining tests (unit, integration, E2E), and knowledge of the testing pyramid.
• Proficiency with version control workflows preferably git and collaborative development processes
• Strong debugging and problem-solving skills.
• Curiosity and a growth mindset; proactively seeks learning opportunities.
• You are passionate about product and shipping value to customers

Preferred Qualifications 

• Exposure to AWS or Azure cloud services and infrastructure.
• Experience with observability tools (Datadog APM, logging, monitoring)
• Ability to safely refactor existing code; applying appropriate testing practices.
• Experience with CI/CD pipelines and DevOps automation.
• Exposure to SRE practices including observability, and performance monitoring.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to join our Team:  

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.  

GENERAL FUNCTION

The developer is a technical expert responsible for driving architecture, documentation, design and development for our business as part of our transformation efforts. This role will work directly with the CTO office, Enterprise architect, IT Leaders, internal stakeholders and development team members to define, design and deliver the technical solutions that will support the business’s vision, strategy and goals.

DUTIES/RESPONSIBILITIES

• Development and implementation of technical designs to support enablement of the digital strategy
• Code, tests and debug application programs
• Recommend engineering best practices, including use of design patterns, code reviews
• Collaborate, communicate with different teams, and triage technical issues across teams
• Ability to author design and architecture documents with input from other technical resources.
• Collaborate with product and project managers as well as business to define product features, architectural deliverables and project estimates
• Provides technical oversight and guidance to outsourced platform and partner IT resources
• Engagement in every stage of the project lifecycle — planning, requirements clarifications, design, develop, test support/bug fix and support the application
• Participate in cross-functional projects that span multiple business units across the enterprise - driving innovation, new product functionality, and overall product maturity.
• Plan, supervise, and participate in technical activities for multiple projects
• Coordinate with other technical managers, leads and architects to identify and monitor cross-site impacts
• Coordinate meetings or initiate working sessions to resolve project issues and roadblocks

QUALIFICATIONS

• Bachelor's degree in Computer Science or related field

EXPERIENCE

• 5 years of experience with Microsoft .Net full stack development tools
• 2+ years of building enterprise software, particularly web-based and customer-facing applications
• Understands and experience in implementing solutions on a multi-tier architecture environment
• Experience in building large scale retail B2C web applications
• Comprehensive SDLC experience including Agile implementation principles and practice
• Production environment deployment and maintenance
• Performance tuning and optimization for scalability and high availability
• Good debugging, troubleshooting and analytical skills
• Strong interpersonal skills; ability to build relationships with and influence other functional areas
• Detail and big picture orientation
• Operates independently with minimal guidance by management
• Ability to manage numerous concurrent projects
• Proficient in Microsoft Development tools and platforms like Visual Studio 2015 and up, .Net Framework 4.0 and up, C#, TFS / Git / Azure DevOps and SQL Server
• Deep understanding of SOA and RESTful API design principles and development.
• Knowledge of web/integration services, including WCF, RESTful, SOAP and WSDL.
• Knowledge of native and/or hybrid mobile app development
• Understanding of automated builds using TFS, DevOps process, Cl/CD and Cloud hosting.
• Experience with AWS cloud development (PaaS) is a plus
• Knowledge of financial services is a plus
• Proficient in Database design and programming using T-SQL including ORM tools like Entity Framework is a plus
• Experience with Azure DevOps (VSTS) and Git is a plus.
• Experience in designing and developing responsive web sites using MVC, HTML5, React.js, Angular.js is a plus.

EMPLOYER’S RIGHTS

• This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.

At Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

Our Core Values: What Drives Us

Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 

We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 

We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 

We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 

Why Join MFSG India?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.

About the Company

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier

We’re on a mission to become the solution for Real Estate payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0.

About the Role

At Redpin, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

What You'll Do

• Run the production environment by monitoring availability and taking a holistic view of system health.

• Build software and systems to manage platform infrastructure and applications

• Improve reliability, quality, and time-to-market of our suite of software solutions.

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.

• Provide primary operational support and engineering for multiple large-scale distributed software applications.

• Design, implement, and maintain highly available and scalable infrastructure and systems on AWS.

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.

• Partner with development teams to improve services through rigorous testing and release procedures.

• Participate in system design consulting, platform management, and capacity planning.

• Create sustainable systems and services through automation and uplifts.

• Balance feature development speed and reliability with well-defined service-level objectives

What You’ll Need

• Bachelor’s degree in computer science, Software Engineering, or a related field. (Master's degree preferred)

• 5+ years of experience as a Site Reliability Engineer or in a similar role.

• Strong knowledge of system architecture, infrastructure design, and best practices.

• Proficiency in scripting and automation using languages like Python, Bash, or similar technologies.

• Experience with cloud platforms such as AWS, including infrastructure provisioning and management.

• Strong understanding of networking principles and protocols.

• Experience with supporting Java, Spring Boot, Hibernate JPA, Python, React, and .NET technologies Application.

• Knowledge of API gateway solutions like Kong and Layer 7.

• Experience working with databases such as Elastic, SQL Server, Postgres SQL.

• Familiarity with messaging systems like MQ, ActiveMQ, and Kafka.

• Proficiency in managing servers such as Tomcat, JBoss, Apache, NGINX, and IIS.

• Experience with containerization using EKS (Elastic Kubernetes Service).

• Knowledge of CI/CD processes and tools like Jenkins, Artifactory, and Ansible.

• Proficiency in monitoring tools such as Coralogix, CloudWatch, Zabbix, Grafana, and Prometheus.

• Strong problem-solving and troubleshooting skills with the ability to analyse and resolve complex technical issues.

• Excellent communication and collaboration skills to work effectively in a team environment.

• Strong attention to detail and ability to prioritize and manage multiple tasks simultaneously.

• Self-motivated and able to work independently with minimal supervision

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

The Role 

We are looking for a Senior Platform Engineer with a Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced PHP developer with proficiency in DevOps/Infrastructure tooling and expertise in cloud platforms and operations.  

In this role, you will apply your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation. 

You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform. 

What You Will Own 

• Provide technical leadership and mentoring within the team through knowledge sharing sessions, pair programming, code reviews and solution design 

• Identify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks. 

• Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents 

• Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems 

• Participate in on-call rotations to ensure system reliability and rapid incident response. 

• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth 

• Conduct performance tests to identify and remediate bottlenecks 

• Develop and maintain platform solutions, automate infrastructure provisioning, configuration, and management tasks using Infrastructure as Code. 

• Monitor, review and tune databases to ensure high availability and performance 

• Collaborate with product engineering teams to design/build fit-for-purpose and observable software 

• Contribute and collaborate across teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) as required

Required Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or similar  

• Proven experience (3-years+) in a Platform Engineering, Site Reliability Engineering or Software Engineering role. 

• Experience (1+ years) working on a SaaS platform 

• Recent and proficient experience in PHP development 

• Production experience operating containerization technologies (Kubernetes). 

• Proficiency with one or more public cloud providers such as Azure, AWS or GCP 

• Proficiency using Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, or CloudFormation. 

• Proficiency in scripting and automation using languages like Bash, PowerShell or Python. 

• Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar. 

• Proven track record of maintaining highly-available and performant production environments. 

• Ability to identify and implement effective mitigation strategies and operational playbooks. 

Preferred Qualifications 

• Experience in CI/CD tooling: Azure DevOps/GitHub Actions, Octopus Deploy 

• Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus 

• Experience in database management/performance tuning, particularly MSSQL. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to Join our Team

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.