Required Skills and Experience:

• 7+ years of experience in network engineering roles
• Relevant experience or certification (e.g. CCNP or JNCIP Data centre, Enterprise or Service provider)
• Strong knowledge of BGP, OSPF, routing policies, and network troubleshooting
• Strong understanding of TCP/IP, DNS, NAT, routing, switching, and load balancing
• Hands-on experience with Cisco networking platforms
• Ability to troubleshoot layer 2 (ARP and MAC address tables as well as LACP and MC-LAG)
• Ability to troubleshoot DNS problems
• Experience with common network cabling
• Kubernetes CNI (Calico, Cilium)
• Cloud & Hybrid Networking
• Experience with hybrid cloud networking including site-to-site VPNs and private connectivity (AWS Direct Connect, GCP Interconnect)
• Understanding of cloud-native networking services (VPC, Transit Gateway, Cloud Router)
• Automation & Infrastructure-as-Code
• Working knowledge of Terraform for network infrastructure provisioning
• Experience with configuration management tools (Ansible, or similar)
• Observability & Operations
• Experience implementing network monitoring and alerting systems
• Understanding of network performance metrics and logging
• Ability to create and maintain runbooks and documentation
• Security
• Experience implementing network security controls and segmentation
• Understanding of firewall management and security policies
• Familiarity with network access control concepts

Preferred skills:

• EVPN
• Experience with IPv6 rollout
• Juniper specific knowledge and experience
• Linux CLI

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.

Responsibilities:

• Participate in an Agile Scrum team that practices DevOps.
• Write clean, well-documented code and corresponding tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years of professional experience in software development, including experience in C and/or C++.
• Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organizational skills, with a strong sense of ownership.

Technical Skills:

• Modern C++ (C++17+)
• RTP/SIP, audio codecs, SIP/SDP
• ASR/TTS integration
• AI APIs
• Cloud platforms (AWS, Azure, GCP)
• CI/CD
• Containers
• Site Reliability Engineering (SRE) principles
• AI/ML and Large Language Models (LLMs)

Role Overview

As the most senior Individual Contributor (IC) in our Chennai office, you will serve as the site’s Technical North Star and strategic engineering partner. Reporting directly to the VP of Engineering, you are the steward of our technical excellence, responsible for defining high-level architectural direction and maintaining a world-class engineering bar across all local domains.

This is a force multiplier role. You are not just a lead developer; you are the person who ensures our regional engineering efforts align with global business goals. You will provide the technical cohesion necessary to build scalable, secure, and and operationally elite systems while mentoring the next generation of high-level individual contributors.

Key Responsibilities

• Architectural Stewardship: Own the high-level technical roadmap for the Chennai site. Lead the transition of core engines and large-scale monoliths into modern, distributed, cloud-native ecosystems.

• Engineering Standards: Drive site-wide quality through rigorous design reviews and the establishment of technical tenets that prioritize long-term system health over short-term delivery.

• AI-First Evolution: Design and implement automation-led architectures and AI-integrated workflows to enhance both engineering velocity and product intelligence.

• Principal Mentorship: Act as the primary mentor for Staff and Principal-level ICs, guiding them through complex system trade-offs and career growth toward organizational leadership.

• Strategic Advisory: Partner with the VP of Engineering to identify technical risks, bridge platform gaps, and ensure the Chennai office operates as a global center of innovation.

• Cross-Domain Cohesion: Facilitate technical councils and RFC processes to ensure architectural consistency and knowledge sharing across disparate product teams.

Required Experience & Skills

• 15+ Years of Systems Engineering: A deep history of designing, deploying, and maintaining high-traffic, large-scale software systems.

• Organizational Influence: Proven ability to shift the technical trajectory of multiple teams or business units without direct reporting authority.

• Architectural Mastery: Expert-level knowledge of distributed systems, cloud-native patterns, and microservices at global scale.

• Systems Thinking: An "automation-first" mindset with experience integrating AI/ML or advanced CI/CD into the core development lifecycle.

• Data-Driven Leadership: Ability to drive consensus among senior stakeholders using objective architectural principles and technical merit.

Preferred Qualifications

• Global Scale Experience: Previous experience operating at a Staff+ or Principal level within a global engineering organization, impacting multi-region infrastructures.

• Modernization Track Record: Demonstrated success in re-architecting legacy core engines into high-performance, modular platforms.

• Technical Community Leader: Experience building internal engineering cultures, from hosting deep-dive sessions to formalizing site-wide RFC standards.

DevOps Engineer I

We are actively seeking a DevOps Engineer to join our Cloud Engineering Application Services team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities

• Design, implementation, and automation of large-scale distributed systems

• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency

• Work with Engineering teams to deliver high quality software in a fast-paced environment

• Monitor production and development environments to build preventive measures and provide a seamless customer experience

• Work with delivery teams on software improvements to achieve higher availability and lower MTTD

• Participate in on-call rotation (IST shift with every 2 weeks weekend included on call rotation)

Key Requirements

• 1–3 years of public cloud experience (GCP or AWS)

• 1–3 years of private cloud experience (Openstack, VMware ESXi)

• 1–3 years of Linux experience (Centos/Ubuntu)

• 1–3 years of networking experience

• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker

• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools

• Experience with Infrastructure as Code (Terraform), Python or other scripting languages

• Experience with config management tools such as Ansible and Puppet

• Experience in monitoring systems: Prometheus or LogicMonitor

• Excellent problem solving and analytical skills

• Experience with Incident Management Process, SRE best practices and continuous improvements

• Experience designing large scale distributed systems

• Strong verbal and written communications skills

• Bachelor's of Science degree in Computer Science or equivalent experience

About the Role:

We are seeking an experienced Site Reliability Engineer / Platform Engineer to join our team and help build and maintain a resilient, scalable infrastructure supporting our applications across multiple cloud providers. In this role, you will design and implement infrastructure solutions, automate operational processes, and work closely with development teams to ensure reliable, efficient systems that scale with our business.

What You'll Do:

• Design, build, and maintain infrastructure across AWS, GCP, and Azure using Infrastructure as Code (IaC) principles.
• Implement and optimize CI/CD pipelines using tools like Argo and CircleCI to enable rapid, reliable deployments.
• Manage and scale Kubernetes clusters in production environments, ensuring high availability and optimal resource utilization.
• Administer and optimize cloud databases including MongoDB, Redis, RDS, and other data stores for performance and reliability.
• Develop monitoring, alerting, and observability solutions to identify and resolve issues before they impact users.
• Automate routine operational tasks to reduce manual toil and improve system reliability.
• Conduct incident response and post-mortem analysis to drive continuous improvement.
• Collaborate with development teams to design systems with reliability, scalability, and operational excellence in mind.
• Document infrastructure architecture, runbooks, and operational procedures.
• Evaluate and implement new tools and technologies to improve platform capabilities.

What You'll Bring:

• 3+ years of experience in Site Reliability Engineering, DevOps, or Platform Engineering.
• Strong hands-on experience with at least two major cloud providers (AWS, GCP, Azure).
• Proficiency with Kubernetes for container orchestration and management.
• Demonstrated expertise with IaC tools (Terraform, CloudFormation, Pulumi, or similar).
• Experience with CI/CD platforms, particularly Argo and/or CircleCI.
• Solid understanding of database technologies including MongoDB, Redis, and relational databases (RDS).
• Proficiency in at least one programming or scripting language (Python, Go, Bash, Typescript, etc.).
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK, CloudWatch).
• Experience implementing and managing OpenTelemetry (OTEL) for distributed tracing, metrics, and logging.
• Strong understanding of networking, security, and infrastructure best practices.

Nice to Have

• Experience managing multi-cloud or hybrid cloud environments.
• Familiarity with service mesh technologies (Istio, Linkerd).
• Knowledge of security hardening and compliance in cloud environments.
• Experience with cost optimization in cloud infrastructure.
• Contributions to open-source infrastructure or DevOps projects.
• Certifications from major cloud providers.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.  

This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally. 

What you'll do

• Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
• Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
• Through technology, enable step function improvements in developer experience and velocity
• Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
• Empower collaborative environment where best product and technical ideas are nurtured and come to life
• Influence the industry by creating competitive advantages for our customers through their use of our global platform

What we're looking for

• 14+ years of experience building customer centric applications and products
• Experience initiating and driving technical strategy
• Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
• Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
• Strong experience with data-intensive architectures
• Deep understanding of tradeoffs involved in release engineering and other processes
• Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
• Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings

While not required, these are a plus:

• Advanced degree in a technical field such as computer science
• Previous experience working inside innovative, high-growth environments
• Experience creating structure within an environment with high levels of ambiguity
• Experience with leading the development of industry altering infrastructure
• Experience with leveraging AI technology to streamline engineering activities

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub and Claude Code
• Observability: Datadog

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

We are looking for a Principal Software Engineer to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision and technical strategy that enables us to build top notch customer experiences. This individual will provide immense technical thought leadership and will shape a strong engineering-led culture. The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.  

This is a unique opportunity to build an end-to-end mobility platform, that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people. If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally. 

What you'll do

• Provide technical direction that influences the entire company by formulating and implementing technical vision and strategy
• Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions
• Through technology, enable step function improvements in developer experience and velocity
• Be a great coach to bring the best out of our engineers and a key driver of hiring top talent
• Empower collaborative environment where best product and technical ideas are nurtured and come to life
• Influence the industry by creating competitive advantages for our customers through their use of our global platform

What we're looking for

• 14+ years of experience building customer centric applications and products
• Experience initiating and driving technical strategy
• Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications
• Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language
• Strong experience with data-intensive architectures
• Deep understanding of tradeoffs involved in release engineering and other processes
• Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences
• Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings

While not required, these are a plus:

• Advanced degree in a technical field such as computer science
• Previous experience working inside innovative, high-growth environments
• Experience creating structure within an environment with high levels of ambiguity
• Experience with leading the development of industry altering infrastructure
• Experience with leveraging AI technology to streamline engineering activities

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub and Claude Code
• Observability: Datadog

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Role Summary

The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.

Key Responsibilities 

Team Management:

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.
• Develop and implement support processes and best practices to improve service delivery.
• Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
• Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

• Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
• Analyze incident trends and identify root causes of recurring issues.
• Collaborate with development and infrastructure teams to implement permanent solutions.
• Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
• Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

• Work closely with business units to understand their application needs and priorities.
• Liaise with vendors and third‑party service providers to ensure optimal application performance.
• Communicate effectively with stakeholders regarding application issues and updates.
• Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

• Identify opportunities for process improvements and automation within the support function.
• Lead initiatives to enhance application performance, reliability, and user experience.
• Stay updated on industry trends and emerging technologies to drive innovation.
• Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

• Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
• Ensure the maintenance of comprehensive support documentation and knowledge base articles.
• Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

• 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
• 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
• Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
• Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
• Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

• Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
• Excellent problem‑solving, analytical, and decision-making abilities.
• Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
• Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
• Strong customer‑centric mindset and commitment to service excellence.
• Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

• In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
• Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring tools, log analysis, and performance management platforms.
• Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
• Prior experience as an Application Support Manager or in a similar leadership role.
• Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

• May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
• Ability to work in a dynamic, fast‑paced, and high‑availability environment.
• Hybrid working model, depending on organizational requirements.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.

You’ll:

• Define and evolve SLOs, SLIs, and resilience patterns
• Build AI-driven automation for detection, remediation, and forecasting
• Lead cloud infrastructure and Kubernetes platforms
• Drive incident response and operational excellence
• Mentor engineers and influence org-wide reliability practices

About You

• 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
• Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
• Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
• Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
• Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
• Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
• Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
• Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.

AI & Automation Expertise

• Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
• Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
• Strong understanding of how AI can be safely and effectively applied in production environments.

Nice to haves:

• Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
• Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
• Experience influencing architectural decisions at a platform or product level.
• Prior experience operating in a 24/7, global, high-availability SaaS environment.

The Team

Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Summary: We are seeking a Lead Software Engineer (LSE) to drive the design and evolution of our cloud-native platform. This role is responsible for owning end-to-end platform capabilities, shaping architectural direction, and ensuring high standards of scalability, reliability, and developer experience. As a Lead Engineer, you will operate at the intersection of architecture, execution, and team leadership, working across squads to build cohesive and future-ready platform solutions.

Responsibilities:

• Develop platform features to the highest engineering standards with an AI-first mindset.
• Spike robust solutions to clear architectural runway ahead of platform feature development.
• Take personal responsibility for the overall technical performance of the team, including capabilities, quality, stability, and velocity.
• Perform code reviews focusing on code quality, design, and implementation.
• Regularly identify opportunities for code refactoring and performance optimizations, and champion these efforts within the team.
• Mentor junior software engineers by sharing best practices and providing guidance on proficiency.
• Identify technical constraints to engineering effectiveness and lead initiatives to address them.
• Advise product management on technical opportunities and constraints.
• Identify, understand, and implement technology trends and innovations relevant to the Appian Platform.
• Effectively communicate technical designs verbally, visually, and in writing for technical audiences of all sizes.
• Contribute to Appian's long-term documentation by publishing relevant, high-quality content to the Engineering's technical documentation site.

Required Skills:

• 12+ years of proven experience as a Lead Engineer with a strong focus on AWS.
• Deep hands-on experience with AWS services including EC2, Auto Scaling, EKS, ECS, Lambda, VPC, ALB/NLB, Route 53, PrivateLink, EBS, EFS, S3, IAM, KMS, and Secrets Manager.
• Experience with programming languages such as Java, Python, or GoLang.
• Strong proficiency in Infrastructure as Code using Terraform or any equivalent.
• Strong proficiency in Kubernetes.
• Experience with implementing and managing logging and monitoring solutions such as CloudWatch and CloudTrail.
• Demonstrated ability to track, analyze, and optimize AWS cloud costs.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Summary: We are seeking a Lead Software Engineer (LSE) to drive the design and evolution of our cloud-native platform. This role is responsible for owning end-to-end platform capabilities, shaping architectural direction, and ensuring high standards of scalability, reliability, and developer experience. As a Lead Engineer, you will operate at the intersection of architecture, execution, and team leadership, working across squads to build cohesive and future-ready platform solutions.

Responsibilities:

• Develop platform features to the highest engineering standards with an AI-first mindset.
• Spike robust solutions to clear architectural runway ahead of platform feature development.
• Take a high degree of personal responsibility for the overall technical performance of the team, including capabilities, quality, stability, and velocity.
• Perform code reviews that provide feedback not only on code quality but also on design and implementation.
• Identify opportunities for code refactoring and performance optimizations regularly and champion these efforts within the team.
• Mentor junior software engineers by sharing best practices and providing guidance on becoming more proficient.
• Identify technical constraints to engineering effectiveness and lead initiatives to address them.
• Advise product management on technical opportunities and constraints.
• Identify, understand, and bring to fruition technology trends and innovations relevant to Appian Platform.
• Effectively communicate technical designs verbally, visually, and/or in writing for small to large-sized technical audiences.
• Contribute to Appian's long-term documentation by publishing relevant, high-quality content to Engineering's technical documentation site.

Required Skills:

• 12+ years of proven experience as a Lead Engineer with a strong focus on AWS.
• Deep hands-on experience with AWS services including Compute (EC2, Auto Scaling, EKS, ECS, Lambda), Networking (VPC, ALB/NLB, Route 53, PrivateLink), Storage (EBS, EFS, S3), and Security (IAM, KMS, Secrets Manager).
• Experience with Java, Python, or GoLang programming languages.
• Strong proficiency in Infrastructure as Code - Terraform or any equivalent.
• Strong proficiency in Kubernetes.
• Experience with implementing and managing logging and monitoring solutions (e.g., CloudWatch, CloudTrail).
• Demonstrated ability to track, analyze, and optimize AWS cloud costs.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

This position is based at our office in Chennai, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best.

You will be the product manager working closely with the team whose mission is to strengthen and optimize site infrastructure by delivering essential upgrades, resource efficiency, and scalable solutions. You will be responsible for the direction and roadmap of a component of the Appian Cloud data plane that ensures reliable, high-performance operations for all Appian Cloud customer sites.

This role is specifically focused on the cloud-native persistence and messaging layer. You will oversee the backend sub-systems—including technologies like S3 and Redis—that power the platform's internal data plane and core services. This component of the software is not directly user-facing but has strong implications on the scalability and reliability requirements our customers expect.

What you will be doing:

• Prioritize and Define: Work on an agile team to prioritize, define, and ensure the success of infrastructure and managed services features for a high-level strategic roadmap.
• Stakeholder Collaboration: Prioritize what we should build and when by collaborating with stakeholders on product vision and strategy, while taking customer feedback into account.
• Technical Discussions: Define how infrastructure features will work through close collaboration with engineers in design sessions and architecture diagrams.
• Backlog Management: Manage the release and sprint backlog through planning, backlog grooming, execution, and review.
• Specification Writing: Write detailed specifications for the team and fellow product managers to review and provide feedback on.
• Impact Analysis: Track adoption and usage of new features, applying appropriate metrics and analytics to evaluate whether they are having the desired impact.
• Ownership: Own features all the way through final documentation, go-to-market, prioritization of bugs, and usage analysis.

About you:

• Experienced: You have 3+ years of relevant experience in product management or engineering, ideally within a Software-as-a-Service (SaaS) company.
• Technical at Heart: You have a strong technical background and an understanding of key concepts related to availability, scalability, resiliency, and security.
• Cloud-Native Enthusiast: You understand the value of cutting-edge infrastructure technologies like Kubernetes and are passionate about cloud-native architecture.
• Strategic Thinker: You are a problem solver with a proven ability to prioritize, negotiate, and execute in a fast-paced environment.
• Clear Communicator: You can draw clarity out of complex environments and communicate technical benefits to various audiences.

Nice to have:

• Cloud Infrastructure Expertise: Experience with AWS services (e.g., EC2, ElastiCache/Redis, S3, EBS, EFS, DynamoDB) to support mission-critical systems.
• Persistence Domain Knowledge: Experience or interest in the scalability and reliability of distributed persistence and messaging systems.
• DevOps Mindset: A believer in the principles of DevOps and Infrastructure as Code.
• Education: BA/BS in Computer Science, Engineering, or a related technical field.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  
 

We are looking for a Principal Software Engineer with deep expertise in AWS and Infrastructure as Code (IaC) to design, build, and scale highly reliable cloud platforms. This role will be responsible for defining infrastructure architecture, driving automation-first practices, and mentoring engineers while delivering secure, scalable, and cost-effective cloud solutions.

You will work closely with platform, security, SRE, and product teams to enable self-service, zero-touch infrastructure provisioning and improve developer velocity across the organization.

Summary:
The Principal Software Engineer will leverage their expertise in AWS and Infrastructure as Code (IaC) to design, build, and scale highly reliable cloud platforms. This role is pivotal in defining infrastructure architecture, promoting automation-first practices, and mentoring engineers to deliver secure, scalable, and cost-effective cloud solutions. The successful candidate will collaborate with platform, security, SRE, and product teams to facilitate self-service, zero-touch infrastructure provisioning, enhancing developer velocity across the organization.

Responsibilities:

• Design and own cloud infrastructure architectures on AWS using Infrastructure as Code.
• Lead the development of reusable, versioned IaC modules and frameworks.
• Build and maintain infrastructure using tools such as Terraform, CloudFormation, CDK, and Ansible.
• Implement CI/CD pipelines for infrastructure provisioning and change management.
• Drive immutable infrastructure and automated environment lifecycle management.
• Define best practices for scalability, availability, security, and cost optimization.
• Review architecture designs and code to ensure high quality and maintainability.
• Enable self-service provisioning for internal teams.
• Design secure, compliant environments following least privilege and defense-in-depth principles.
• Mentor junior software engineers and share expert knowledge across the department.
• Identify opportunities for code refactoring and performance optimizations.
• Advise product management on technical opportunities and constraints.
• Collaborate with architects to promote consistency and advance Appian's technology state.
• Contribute to Appian's long-term documentation with high-quality content.

Required Skills:

• Deep expertise with AWS services including EC2, Auto Scaling, EKS, ECS, Lambda, VPC, ALB/NLB, Route 53, PrivateLink, EBS, EFS, S3, IAM, KMS, and Secrets Manager.
• 15+ years of experience in designing and implementing cloud infrastructure architectures.
• Strong understanding of cost optimization and cloud economics.
• Experience supporting regulated environments (SOC2, FedRAMP, HIPAA, etc.).
• Experience with Kubernetes (EKS) and containerized workloads.
• Familiarity with GitOps workflows.
• Proven leadership skills and the ability to mentor and develop engineering talent.
• Excellent communication skills for articulating technical designs to varied audiences.

Team

The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.

Key Responsibilities

• Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
• Build and manage scalable cloud infrastructure on AWS and GCP
• Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
• Automate deployment, monitoring, and operational workflows across distributed systems
• Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
• Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
• Develop and maintain reusable automation modules and frameworks
• Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
• Work with REST APIs and integrate services across systems and platforms
• Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
• Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)

Qualifications & Skills

• 3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
• Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
• Strong experience with cloud platforms such as AWS and GCP
• Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
• Solid understanding of CI/CD pipelines (GitLab, or similar)
• Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
• Familiarity with voice technologies and protocols such as SIP and RTP
• Strong troubleshooting, debugging, and problem-solving skills
• Excellent written and verbal communication skills in English
• Ability to work effectively in distributed, cross-functional teams

Job Description

We are looking for a Senior QA Engineer / SDET to drive quality across our AI-native backend services and platform systems. You will own test automation strategy, release quality gates, and quality engineering practices — working closely with backend engineers (Java + Python), product managers, and platform architects. This role focuses heavily on validating hexagonal architecture adapters, Kafka event pipelines, multi-database correctness, and AI scoring model outputs.

Key Responsibilities

• Design, build, and scale automated test frameworks for Java microservices built on hexagonal architecture — with distinct test strategies for the domain core, adapter layers (MongoDB, PostgreSQL, Cosmos DB, Kafka, Elasticsearch, Redis/Aerospike), and external integrations.

• Develop and maintain comprehensive test suites: functional, integration (Testcontainers), regression, contract, and end-to-end across all adapter implementations.

• Validate Kafka event pipelines: consumer behavior, event ordering, idempotency, poison pill handling, and dead-letter queue processing. 

• Validate MongoDB document integrity, PostgreSQL relational consistency, Cosmos DB partition correctness, and Elasticsearch index accuracy across service boundaries.

• Design and execute golden dataset test scenarios — seeding realistic dealer and customer data to validate scoring accuracy, suppression correctness, and attribution logic.

• Validate Python-based AI/ML service outputs: scoring model results, recommendation correctness, and LLM response safety gates. 

• Collaborate closely with backend engineers and architects to embed quality early in hexagonal domain design and adapter implementation.

• Drive testability improvements by influencing API design, logging, observability, and error handling.

• Own release quality and go/no-go decisions by defining and tracking quality gates in CI/CD pipelines.

• Define and monitor quality metrics: test coverage, defect leakage, flakiness, MTTR, and automation ROI. 

• Lead root cause analysis for production issues and drive preventive measures.

• Mentor junior QA/SDET engineers and set best practices across teams.

Skills & Experience

• 6+ years of hands-on experience in QA Engineering, Test Automation, or SDET roles.

• Strong test automation expertise using modern Java-based frameworks; working knowledge of Python test frameworks (pytest) is a strong plus.

• Deep experience testing distributed microservices, REST APIs, and Kafka-based architectures.

• Experience with Testcontainers for integration testing across MongoDB, PostgreSQL, Kafka, and Elasticsearch locally.

• Strong understanding of Kafka testing: consumer behavior, event ordering guarantees, and idempotency validation.

• Experience with MongoDB and PostgreSQL testing patterns: data integrity, schema migration validation, multi-tenant isolation verification.

• Familiarity with Elasticsearch test strategies: index correctness, relevance, and query result validation.

• Experience with CI/CD pipeline integration (GitHub Actions, Jenkins, or equivalent).

• Familiarity with containerized environments (Docker, Kubernetes).

• Excellent problem-solving, communication, and collaboration skills.

Preferred Skills

• Experience validating AI/ML model outputs and scoring pipeline correctness.

• Exposure to contract testing (Pact or similar) and service virtualization for hexagonal adapter boundaries.

• Experience with performance, load, and chaos testing (JMeter, Gatling, k6) against Elasticsearch and Kafka.

• Background in DevOps or Site Reliability Engineering practices.

Perks & Benefits

• Competitive compensation and generous stock options. 

• Medical insurance coverage.

• Work with some of the brightest minds from Silicon Valley's most dominant and successful companies. 

Job Description

We are looking for a Senior QA Engineer / SDET to drive quality across our AI-native backend services and platform systems. You will own test automation strategy, release quality gates, and quality engineering practices — working closely with backend engineers (Java + Python), product managers, and platform architects. This role focuses heavily on validating hexagonal architecture adapters, Kafka event pipelines, multi-database correctness, and AI scoring model outputs.

Key Responsibilities

• Design, build, and scale automated test frameworks for Java microservices built on hexagonal architecture — with distinct test strategies for the domain core, adapter layers (MongoDB, PostgreSQL, Cosmos DB, Kafka, Elasticsearch, Redis/Aerospike), and external integrations.

• Develop and maintain comprehensive test suites: functional, integration (Testcontainers), regression, contract, and end-to-end across all adapter implementations.

• Validate Kafka event pipelines: consumer behavior, event ordering, idempotency, poison pill handling, and dead-letter queue processing. 

• Validate MongoDB document integrity, PostgreSQL relational consistency, Cosmos DB partition correctness, and Elasticsearch index accuracy across service boundaries.

• Design and execute golden dataset test scenarios — seeding realistic dealer and customer data to validate scoring accuracy, suppression correctness, and attribution logic.

• Validate Python-based AI/ML service outputs: scoring model results, recommendation correctness, and LLM response safety gates. 

• Collaborate closely with backend engineers and architects to embed quality early in hexagonal domain design and adapter implementation.

• Drive testability improvements by influencing API design, logging, observability, and error handling.

• Own release quality and go/no-go decisions by defining and tracking quality gates in CI/CD pipelines.

• Define and monitor quality metrics: test coverage, defect leakage, flakiness, MTTR, and automation ROI. 

• Lead root cause analysis for production issues and drive preventive measures.

• Mentor junior QA/SDET engineers and set best practices across teams.

Skills & Experience

• 6+ years of hands-on experience in QA Engineering, Test Automation, or SDET roles.

• Strong test automation expertise using modern Java-based frameworks; working knowledge of Python test frameworks (pytest) is a strong plus.

• Deep experience testing distributed microservices, REST APIs, and Kafka-based architectures.

• Experience with Testcontainers for integration testing across MongoDB, PostgreSQL, Kafka, and Elasticsearch locally.

• Strong understanding of Kafka testing: consumer behavior, event ordering guarantees, and idempotency validation.

• Experience with MongoDB and PostgreSQL testing patterns: data integrity, schema migration validation, multi-tenant isolation verification.

• Familiarity with Elasticsearch test strategies: index correctness, relevance, and query result validation.

• Experience with CI/CD pipeline integration (GitHub Actions, Jenkins, or equivalent).

• Familiarity with containerized environments (Docker, Kubernetes).

• Excellent problem-solving, communication, and collaboration skills.

Preferred Skills

• Experience validating AI/ML model outputs and scoring pipeline correctness.

• Exposure to contract testing (Pact or similar) and service virtualization for hexagonal adapter boundaries.

• Experience with performance, load, and chaos testing (JMeter, Gatling, k6) against Elasticsearch and Kafka.

• Background in DevOps or Site Reliability Engineering practices.

Perks & Benefits

• Competitive compensation and generous stock options. 

• Medical insurance coverage.

• Work with some of the brightest minds from Silicon Valley's most dominant and successful companies. 

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Description:

Job Title: Java Full Stack developer (5.1-7 years) 

Position Purpose: The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information System’s resilience.

Within the division, the domain OPEN DATA oversees Global Production Information System and Group IT Referentials. This domain includes the following teams: • IT Assets MDM & IS Architecture • IT Data Quality & Group IT Discovery services • IT Datahub & OpenData services • Group IT Referentials (RefWeb, SURF, etc) • IT Meta Data Management & IT Dictionnary • Data Platform indus & SRE • P360 / CMIS / IT documents management

Leveraging teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Fullstack Application Automation Engineer will be integrated closely in the OpenData domain’s Group Referentials developpement Team which is in charge of: • Design & develop application and features based on users representatives needs • Design & develop api features based on users representatives needs • Maintain / monitor / support applications

Responsibilities Direct Responsibilities • Design of evolutions requested by the business • Technical and functional documentation • Backend and Frontend development • Implementation of TNR (Test and Validation) • Client support during testing • Management of deliveries to production o Preparation of delivery notes o Preparation of application versions to be delivered o Passing developments through the CI/CD chain (Gitlab, Jenkins, Gitlab CI) • Management of production anomalies • Development and implementation of APIs accessible within the group, integrated with mediation in APIM APIGEE o API development and Swagger setup o Testing with different teams on different environments • For a predefined applications scope contribute ITSM process based on ITL framwork : o Incidents o Requests o Changes • Ensure that SLA targets are met for above activities • Handover to Paris teams if knowledge and skills are not available in ISPL

Contributing Responsibilities • Contribute to the knowledge transfer with Paris teams • Contribute to the definition of procedures and processes necessary for the team • Help build team spirit and integrate into  culture • Contribute to the regular activity reporting and KPI calculation • Contribute to continuous improvement actions • Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

Technical & Behavioral Competencies • Expertise in full stack development • Spring Boot • Spring Batch • Springfox • SpringDoc • PrimeNg • Angular 7 and higher • Java 8 and higher • Selenium • IntelliJ • Experience with DevOps tools including GitlabCI or Jenkins • Experience with database technology is required: Oracle, Postgre. Capability to execute basic scripts and queries • Experience with containerization technologies (Kubernetes or OpenShift). • Experience on monitoring tools (e.g., Dynatrace, Prometheus, Grafana) • Experience with scripting (e.g., Python or Bash or other). • Experience with any cloud platforms (preferably IBM Cloud). • Understanding of ITIL or similar ITSM frameworks & tools • Experience with Service Now ticketing system • Experience in Agile framework and tools (e.g., Jira, Confluence, etc)

Specific Qualifications: Bachelor degree of equivalent. At least 5 years of experience in Full stack. Skills Referential (Required knowledge, skills and abilities) Technical Skills: o Spring Boot o Java 8 and higher o Angular 7 and higher o Spring Batch o GitlabCI or Jenkins o Oracle, Postgre o Containerization technologies (Kubernetes or OpenShift) Behavioral Skills: o Ability to collaborate / Teamwork o Creativity & Innovation / Problem solving o Decision Making o Communication skills - oral & written

Education Level: Bachelor degree or equivalent Location: Chennai

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: • A work culture focused on innovation and creating lasting value for our clients and employees • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients • A diverse, inclusive, meritocratic culture

We offer:

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  
  

Job Description

Key Responsibilities

• Own end-to-end delivery of CI/CD pipelines, infrastructure as code, and deployment automation workflows. 
• Collaborate with application, infrastructure, and security teams to drive automation, system reliability, and operational excellence. 
• Establish and track key metrics (KPIs) for deployment frequency, change lead time, incident reduction, and operational resilience. 
• Ensure compliance and security requirements are met through robust tooling and effective processes (e.g., secrets management, vulnerability scanning, audit logging). 
• Manage resource planning, hiring, and performance reviews; foster a collaborative and inclusive team environment. 
• Report progress, risks, and key outcomes to senior leadership; contribute to technology, roadmaps and budget planning. 

Skills and Experience

• Bachelor’s/master’s in computer science, Engineering, or related field, or equivalent practical experience. 
• 5+ years of experience in DevOps or SRE roles, including large-scale automation and modern infrastructure management. 
• Deep experience with modern DevOps tooling and practices (e.g., Kubernetes, Terraform, Jenkins, GitHub Actions, AWS/GCP/Azure). 
• Proven expertise in automation, configuration management, monitoring/alerting, and incident response. 
• Solid understanding of security best practices for cloud-native environments (e.g., IAM, RBAC, encryption, compliance frameworks). 
• Strong communication skills, with the ability to effectively manage stakeholders, prioritize work, and build high-performing teams. 

Job Description

Key Responsibilities

• Own end-to-end delivery of CI/CD pipelines, infrastructure as code, and deployment automation workflows. 
• Collaborate with application, infrastructure, and security teams to drive automation, system reliability, and operational excellence. 
• Establish and track key metrics (KPIs) for deployment frequency, change lead time, incident reduction, and operational resilience. 
• Ensure compliance and security requirements are met through robust tooling and effective processes (e.g., secrets management, vulnerability scanning, audit logging). 
• Manage resource planning, hiring, and performance reviews; foster a collaborative and inclusive team environment. 
• Report progress, risks, and key outcomes to senior leadership; contribute to technology, roadmaps and budget planning. 

Skills and Experience

• Bachelor’s/master’s in computer science, Engineering, or related field, or equivalent practical experience. 
• 5+ years of experience in DevOps or SRE roles, including large-scale automation and modern infrastructure management. 
• Deep experience with modern DevOps tooling and practices (e.g., Kubernetes, Terraform, Jenkins, GitHub Actions, AWS/GCP/Azure). 
• Proven expertise in automation, configuration management, monitoring/alerting, and incident response. 
• Solid understanding of security best practices for cloud-native environments (e.g., IAM, RBAC, encryption, compliance frameworks). 
• Strong communication skills, with the ability to effectively manage stakeholders, prioritize work, and build high-performing teams.