About the Team

     The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.

The Opportunity

     We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.

What You’ll Do:

• Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.
• Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
• DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
• Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
• New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
• Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
• Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.
• Contribute to the documentation of billing processes and procedures.

What You’ll Add to DigitalOcean:

• Strong technical aptitude and problem-solving skills.
• Proficiency in Go, with additional experience in Ruby a plus.
• Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
• Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
• Experience with scripting and automation tools (e.g., Python, Shell scripting).
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive and detail-oriented approach.
• [Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]
• [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

Role

We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Hyderabad, reporting to the Senior Director, Engineering. You will be responsible for building and maintaining large-scale distributed systems that power our entire ML pipeline, from data collection to real-time serving. You’ll solve complex real-world business problems by partnering closely with data scientists and product teams to deliver impactful automation and intelligence. You will also help design and build Agentic AI systems—developing and orchestrating specialized agents to automate and scale ZPA segmentation workflows, from signal ingestion and reasoning to policy recommendations and enforcement validation.

What you’ll do (Role Expectations)

• Build and maintain large-scale distributed systems to support the whole pipeline including data collection, feature engineering, model training, model evaluation, model deployment, and real-time serving—including Agentic AI components (agent workflows, orchestration, tool integrations, and real-time agent serving).
• Develop functional specifications, assess task requirements and scheduling, and participate in the development, debug, and support—including designing agent behaviors, evaluation strategies (quality/safety/latency), and rollout/monitoring plans for agent-based systems.
• Solve complex real-world business problems like threat detection and business intelligence by working closely with stakeholders including data scientists, product management, and product engineering teams—including building multi-agent solutions that automate analysis and decisioning (e.g., recommendation, triage, and segmentation/policy workflows).

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 4+ years of experience as a AI-ML Engineer
• Experience with applying machine learning for improving key business metrics, optimized models for accuracy, latency
• Experience with researching newer techniques, and innovating for building ML based solutions
• Experience with algorithms in building out data collection/processing infrastructure, Machine Learning model training, and serving platforms
• Expertise in leveraging and augmenting LLM models for software development

What Will Make You Stand Out (Preferred Qualifications)

• Proven track record of designing, building and shipping end-end applications at scale
• Experience identifying and solving problems in data using machine learning systems
• Familiarity with multi-agent systems, agent architectures, prompt engineering and SOTA AI frameworks

#LI-Hybrid #LI-AN4

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment. The individual provides escalation support to Multiple Platforms and its Services. They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues. They are also responsible for communication to the end users.

Job Location: Hyderabad

Shift Timing: Rotational Shift (24/7)

Required Certification: RedHat certifications (RHCSA / RHCE)

Duties & Responsibilities:

• Fully functional and self-directed  
• Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines. 
• Analyze clients/team requests to solve short- and long-term technical issues. 
• Engineer solutions to meet company’s SLA's and meet client expectations’ 
• Monitor and assist to tune applications in the environment through project initiatives, enhancements and integration. 
• Perform upgrades of the applications in the Hosted environment. 
• Provides formal mentorship 
• High complexity assignments- owner  
• Moderate complexity assignments - owner (1 or >)l 
• Low complexity assignments - provide oversight/review  
• Regularly lead self and others and/or established as Product SME and/or established as specialist 
• Sees the whole picture and adjusts work accordingly.  
• Mentors others with less experience. 
• Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.     
• Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation. 

Required Qualifications: 

Typically requires a minimum of 3 - 5 years of related experience in a professional job role with a Bachelor's degree in Computer Science or related field.; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience  

• Basic knowledge on OS, Database & Networking concepts. 
• Excellent problem-solving and communication abilities 
• Strong knowledge on linux administration & linux server administration  
• Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP 
• Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux 
• Strong understanding on web servers, application servers, DNS & Mail servers. 
• Should be good at any of the scripting languages. Shell/Python 
• Knowledge on configuration management tools like puppet, Ansible is a plus.  
• Industry certifications for application/s being supported are a plus. 
• Experience with configuring and managing zones. 
• Experience providing day to day administration and monitoring of servers to include: 
• Provide support to ensure Linux Servers are operational. 
• Provide file and system security management, log analysis, and statistical report generation. 
• Analyze Security Scans and assist with vulnerability remediation. 
• Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
• Should be ready to work in rotational shifts.

Company Summary:

 Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Job TITLE:

 Product Owner

General Summary:

The Product Owner will have a technical focus and work with product managers, internal stakeholders, 3rd-party partners, and customers to gain a thorough understanding of their product and market needs, translating them into feature stories and tasks for development. You will be responsible for turning the product vision into an actionable backlog and advocating the customers’ needs to the development team. 

The Product Owner is responsible for the development backlog, grooming, and acceptance. This individual will execute converting the product vision and roadmap into workable product requirements for engineering to meet product roadmap expectations defined by the Product Manager. This role will report to the Manager, Product Management – [product line] and will regularly engage with cross-functional leaders. 

The ideal candidate must be well-versed in agile scrum and comfortable working in all aspects of a multifaceted delivery network.  You will demonstrate excellent problem-solving skills, be self-motivated and detail-oriented, and be a good team player.  Other duties include prioritization of key backlog items that drive growth and success, developing supporting documentation, and keeping customers and stakeholders informed of the status of the product.

ROLES & REPONSIBILITIES

• Owns and prioritizes the sprint backlog for assigned platform and technical domains, balancing technical debt, reliability, and roadmap commitments
• Translates platform and technical requirements into well-defined epics, user stories, technical specification and acceptance criteria
• Converts product vision into actional backlog items that deliver platform enablement, reliability, scalability and technical debt reduction
• Participates in sprint planning, grooming, retrospectives and reviews for assigned technical and platform teams
• Works with Product Management, Engineering leads, architects and security teams to support platform decisions that are technically sound and aligned with product direction
• Communicates platform capability needs to the development team and represents technical requirements in prioritization decisions
• Supports and utilizes technical discovery with Engineering leads and internal platform consumers to inform backlog priorities
• Communicates platform capability releases to internal consumers and Engineering teams in coordination with Product and Technology leadership
• Serves as a subject matter expert for assigned platform and technical domains, supporting Engineering onboarding tooling, and organizational education
• Escalates technical risks, platform dependencies and roadmap gaps to Product leadership proactively
• Maintains regular alignment with the Product Manager and Product Leadership on roadmap priorities, backlog direction, and technical outcomes; raises conflicts between technical demands and roadmap commitments proactively
• Maintains a minimum of two sprints of groomed and estimated backlog at all times for assigned tea upms.
• Contributes to epic-level roadmap tracking across quarters in coordination with the Product Manager and/or Manager of Product Management for assigned domains
• Participates in pod-level planning, estimation sessions and steerco readouts as required
• Ability to travel up to 20%

KEY COMPETENCIES

• Balance of technical knowledge and business acumen
• Provides updates on backlog health, spring progress and delivery risks to the Product Manager and/or Manager of Product Management to support roadmap tracking and stakeholder communication
• Customer first mind set
• Backlog execution – prioritizes and manages the spring backlog in alignment with the product roadmap defined by the Product Manager and/or Manager of Product Management
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, and personal accountability
• Ability to assess risks, dependencies and propose mitigation strategies to overcome obstacles
• Skilled in leading meetings, setting agendas, driving decisions, and negotiating.

REQUIRED Qualifications, EDUCATION, CERTIFICATES and experience

• Bachelor’s degree and 4 years of professional experience, preferably in product ownership, project management or business analysis
• At least 1 year of experience in Product Management and/or Product Development
• Established background in launching software services in partnership with Engineering teams and high degree of proficiency in prototyping, iterative development and experience working within an Agile scrum team environment

PREFERRED Qualifications

• Experience in healthcare IT, supply chain, or SaaS environments
• Familiarity with JIRA, Confluence, AI-assisted product tools, and agile tooling
• Experience in platform and integration-oriented technical domains

The Job in short

Keep our innovation power running at the fastest pace possible and help us remain at the cutting edge. Are you ready to innovate?

Meet the job

You will be a key member in an agile scrum team composed of a Product Owner, a Senior Interaction Designer and multiple top-notch developers. Being a global company, both on the employee and client side means that adapting to the Backbase cultural mix is crucial.

You deliver jaw-dropping, award-worthy frontend experiences. You push the envelope when implementing modern UI/UX patterns, across the board, including motion design and animations. You basically think and act like an entrepreneur.

We love clean, maintainable code as we are building an expanding product that’s not even halfway yet. Backbase moves fast so you need to be capable of getting in-depth knowledge on the product wishes and the company within a short amount of time. Collaborative innovation is key within Backbase and you know how to clearly share your vision and ideas to developers, designers and business stakeholders.   

How about you

● Getting stuff done is more important than your years of experience; 
● Your knowledge of Javascript , Typescript (Angular V10), RxJS, CSS (SASS) and HTML is second to none;  
● You've worked professionally with Bootstrap and are happy to work with this technology; 
● You have used various CICD tools and unit testing; 
● We won’t have to tell you anything about software architectures or web technologies; your expert knowledge is up to date; 
● From a personal perspective you are well-rounded and enjoy working with multiple cultures and stakeholders; 
● When it comes to the crunch, you love the pressure of a healthy deadline.

What You’ll Do: 

• Provide holistic assessments of security layers across infrastructure, application, people, and processes.
• Collaborate with product managers, designers, and engineers to threat model and architect secure and resilient systems.
• Review source code against secure coding best practices and contribute security requirements.
• Drive the software design and implementation of security services, tools, and libraries to provide secure defaults to the rest of the organization.
• Promote security remediations in the CI/CD pipeline by building tools and services for engineers to consume (e.g. custom Semgrep implementation, developer-first secrets management).
• Help build the platform that ensures software development at DigitalOcean is safe, easy, and low-risk.
• Champion an internal security culture (developer training, internal CTFs, etc.).
• Help DigitalOcean engineers understand how security events impact them. Do they need to worry about the next Log4j CVE? How does RetBleed impact DigitalOcean’s fleet?

• Ability to clearly communicate security topics and vulnerability classes (e.g. OWASP Top Ten) and provide actionable direction to product teams.
• A record of partnering with internal engineering teams to tackle security problems across an entire stack with empathy and creativity. Engineering teams are our partners, not our adversaries.
• Hands-on experience in software engineering projects. We primarily develop in Python, JavaScript, and PHP. You are comfortable writing code with good test coverage.
• Working knowledge of modern development concepts (virtualized environments, containerization, continuous integration + delivery, Public Cloud such as AWS/GCP).

• Bachelor's degree in Computer Science or related field.
• 3+ years experience guiding software teams on security architecture design.
• 3+ years of experience in application security or product security roles.
• Do you have 3+ years of software engineering experience, are interested in moving into a dedicated security role, and can share examples of championing security issues in the past? We also want to speak to you!
• Proven professional experience guiding software teams on secure architecture design.
• Working knowledge of system architecture and/or application architecture.
• Experience building or reviewing threat models and ability to craft malicious user, attacker, and abuse/misuse cases.
• Working knowledge of hardware and software supply chain security.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

What You’ll Do: 

• Provide holistic assessments of security layers across infrastructure, application, people, and processes.
• Collaborate with product managers, designers, and engineers to threat model and architect secure and resilient systems.
• Review source code against secure coding best practices and contribute security requirements.
• Drive the software design and implementation of security services, tools, and libraries to provide secure defaults to the rest of the organization.
• Promote security remediations in the CI/CD pipeline by building tools and services for engineers to consume (e.g. custom Semgrep implementation, developer-first secrets management).
• Help build the platform that ensures software development at DigitalOcean is safe, easy, and low-risk.
• Champion an internal security culture (developer training, internal CTFs, etc.).
• Help DigitalOcean engineers understand how security events impact them. Do they need to worry about the next Log4j CVE? How does RetBleed impact DigitalOcean’s fleet?

• Ability to clearly communicate security topics and vulnerability classes (e.g. OWASP Top Ten) and provide actionable direction to product teams.
• A record of partnering with internal engineering teams to tackle security problems across an entire stack with empathy and creativity. Engineering teams are our partners, not our adversaries.
• Hands-on experience in software engineering projects. We primarily develop in Python, JavaScript, and PHP. You are comfortable writing code with good test coverage.
• Working knowledge of modern development concepts (virtualized environments, containerization, continuous integration + delivery, Public Cloud such as AWS/GCP).

• Bachelor's degree in Computer Science or related field.
• 3+ years experience guiding software teams on security architecture design.
• 3+ years of experience in application security or product security roles.
• Do you have 3+ years of software engineering experience, are interested in moving into a dedicated security role, and can share examples of championing security issues in the past? We also want to speak to you!
• Proven professional experience guiding software teams on secure architecture design.
• Working knowledge of system architecture and/or application architecture.
• Experience building or reviewing threat models and ability to craft malicious user, attacker, and abuse/misuse cases.
• Working knowledge of hardware and software supply chain security.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

Position Overview:

As a Senior Technical Account Manager (TAM), you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean’s success.

What You’ll Do:

1. Technical Consultation & Architecture Design

• Develop deep expertise in DigitalOcean’s product portfolio and the broader cloud ecosystem.
• Design, diagram, and plan infrastructure architectures tailored to customer needs.
• Conduct technical workshops and consultation sessions to empower customers.
• Stay updated with cloud infrastructure best practices and maintain relevant certifications.

2. Proactive Customer Engagement & Growth

• Manage and grow key DigitalOcean accounts, driving retention and expansion.
• Conduct QBRs to assess customer progress, evolving needs, and growth strategies.
• Identify cost optimization and performance improvement opportunities.
• Collaborate with internal teams (Engineering, Marketing, Account Management) to align on strategic goals.
• Monitor customer usage trends to proactively identify risks and opportunities.

3. Advocacy & Cross-Functional Collaboration

• Serve as the voice of the customer, influencing product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical issues.
• Deliver compelling presentations and training for customers, partners, and internal teams.
• Contribute to technical documentation and knowledge sharing initiatives.

4. Tooling & Efficiency

• Develop tools and scripts to improve TAM workflow and engagement efficiency.
• Stay current with industry trends to enhance customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Strong experience in cloud infrastructure, Linux, distributed systems, and automation.
• Basic programming skills in a mainstream language (e.g., Python, Go).
• Knowledge of provisioning and deployment tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, GCP, Azure).
• Familiarity with version control (Git), SQL, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Proven ability to deliver exceptional customer experiences and technical solutions aligned with business goals.
• Strong stakeholder management, prioritization, and expectation-setting skills.
• Analytical skills to monitor customer trends and identify growth opportunities.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication, capable of simplifying complex technical concepts.
• Experience delivering presentations and training sessions tailored to customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects.
• Quick to adapt to changes in the cloud ecosystem and improve solutions and engagement strategies.

Extra Credit / Preferred Experience:

• Prior experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in startup environments.
• Cloud certifications (AWS, GCP, Azure) and NVIDIA certifications for GPU and AI/ML.
• Networking (Cisco/Juniper), automation (Terraform, Ansible), virtualization (KVM, Xen), and database experience (MongoDB, MySQL).
• Familiarity with open-source technologies like Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (RHCSA/RHCE) and experience with large CRMs like Gainsight and Salesforce.

*This is a hybrid role

#LI-Hybrid

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.

As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

What You’ll Do:

Technical Consultation & Architecture Design:

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

• Manage and maintain DigitalOcean’s key accounts 
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
• Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.
• Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
• Proven track record of successfully troubleshooting technical problems. 
• Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
• Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
• Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
• Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

• Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
• Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
• Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (e.g., RHCSA/RHCE) 
• Experience working with large CRMs like Gainsight and Salesforce

*This job is located in Hyderabad, India

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We are looking for a Customer Success Engineer II - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer II at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

JR: [2026-7645]

*This job is located in Hyderabad, India

#LI-Hybrid

We are looking for a Senior Customer Success Engineer I – Kubernetes who is passionate about cloud infrastructure, container orchestration, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Senior Customer Success Engineer I at DigitalOcean, you will play a critical role in supporting and empowering customers to successfully run production workloads on Kubernetes. You will work closely with customers to troubleshoot complex issues, optimize cluster performance, and guide them in adopting best practices across Kubernetes and cloud-native architectures.

In this role, you will bring deep technical expertise in Kubernetes and act as an escalation point for complex, business-critical customer scenarios. You will collaborate cross-functionally with Product and Engineering to drive customer outcomes, influence platform improvements, and mentor junior engineers. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry.
• Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
• Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations.
• Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
• Guide customers in designing scalable, resilient, and secure Kubernetes architectures on DigitalOcean
• Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing
• Partner cross-functionally with leadership, Product, and Engineering to shape support strategy, feature needs, and best practices for Managed Kubernetes.
• Use observability and monitoring tools to diagnose system behavior and performance bottlenecks

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
• Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters.
• Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
• Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet.)
• Solid foundation in Linux systems, cloud infrastructure, and distributed systems
• Strong knowledge of networking concepts including Kubernetes networking, ingress controllers, load balancing, and storage solutions (persistent volumes, CSI drivers)
• Expertise in troubleshooting across application, container, and infrastructure layers
• Customer-first mindset with the ability to manage high-pressure, business-critical situations and delivering great support experiences
• Strong communication skills with the ability to explain complex technical concepts clearly
• Ability to work independently, take ownership, and collaborate across teams in a fast-paced environment

Preferred Qualification:

• Experience with managed Kubernetes platforms (DOKS, EKS, GKE, AKS) and multi-cloud or hybrid environments
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Flux)
• Exposure to observability and monitoring tools (Prometheus, Grafana, Loki, OpenTelemetry)
• Knowledge of Kubernetes security best practices (RBAC, network policies, secrets management)
• Contributions to open-source projects, blogs, or documentation in Kubernetes/cloud-native ecosystems
• At least one of the Advanced Kubernetes certifications (CKAD, CKS)

Bonus: Experience with one or more programming/scripting languages (Go, Python, Bash)

JR: [2026-7644]

#LI-Hybrid

Position Overview:

We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.
As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You’ll educate customers about our platform’s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you’ll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean’s empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.

What You’ll Do:

• Respond to customer tickets with thoughtful, personalized communication
• Educate customers on platform capabilities and best practices
• Identify recurring challenges and drive solutions that benefit multiple customers
• Create and update knowledge base articles to improve self-service resources
• Collaborate with your team while independently owning customer challenges
• Triage, escalate, and follow up on incidents or customer-impacting events
• Quickly adapt to product, process, and policy changes
• Share best practices and contribute to continuous team improvement

Key Metrics: 

• Customer Experience
• Ticket productivity
• Quality Adherence
• Maintaining Service levels (Timely responses)

What You’ll Add to DigitalOcean:

• A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication
• Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time
• Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers
• Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates
• A collaborative spirit that uplifts your team while independently owning and resolving customer challenges
• Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices
• Passion for simplifying complex topics, making the cloud more accessible for builders of all levels
  
  

*This job is located in Hyderabad, India

#LI-Hybrid

We are seeking a Manager, Growth Account Management to lead and scale a high-performing team of Growth Account Managers based in India. This role is accountable for team performance across expansion, retention, and pipeline creation, while building strong operating discipline and durable cross-functional partnerships.

This is a senior people leadership role for an experienced manager who can balance strategy, execution, and talent development in a high-growth SaaS environment.

What You'll Do:

Team Leadership & Talent Development

• Lead, coach, and develop a team of Growth Account Managers to consistently deliver strong customer outcomes and revenue growth
• Set a high bar for account strategy, opportunity qualification, and execution quality
• Own hiring, onboarding, performance management, and career development for the team

Revenue Ownership & Execution Excellence

• Own team-level performance across expansion, retention, and pipeline targets
• Drive rigorous account planning, pipeline inspection, and forecast accuracy
• Coach complex deal strategy and support high-impact customer engagements and escalations

Operating Rhythm & Scale

• Establish and reinforce strong operating cadences including pipeline reviews, forecasting, performance reviews, and quarterly planning
• Use data and dashboards to manage performance, identify risk, and drive continuous improvement
• Partner with leadership to evolve processes, tooling, and coverage models as the team scales

Cross-Functional Leadership

• Serve as a senior partner to Marketing, Product, Solutions Engineering, Support, and Customer Success
• Drive adoption and execution of sales plays, PQL motions, and sales technology initiatives
• Represent the voice of the field in cross-functional forums to improve customer and revenue outcomes

Customer Impact & Standards

• Ensure the team delivers consistent value, strong customer experience, and long-term relationship growth
• Reinforce a customer-first, growth-oriented culture across the organization
• Lead by example in customer engagement, professionalism, and accountability
  
  

What You’ll Add to DigitalOcean:

• 7+ years of experience in account management, sales, or customer growth roles within SaaS or cloud infrastructure
• 3+ years of experience leading and scaling customer-facing teams
• Proven track record of driving expansion revenue, retention, and pipeline performance through teams
• Strong operational and analytical skills with experience managing through metrics and forecasts
• Excellent communication and stakeholder management skills, with the ability to influence across functions and regions
• Experience leading teams in India or managing globally distributed teams strongly preferred
• A decisive, hands-on leader who combines strategic thinking with execution discipline
  
  

This is a hybrid role based in either Hyderabad or Bangalore(India), depending on the candidate's preference.

#LI-Hybrid 

We want people who are passionate about taking complex concepts and providing a simple and accessible experience for users.We are looking for a Senior Software Engineer to build features and improvements end to end to make accelerated compute simple and accessible for everyone.The Gradient Platform team is responsible for creating tools so that developers can easily create AI Agents for real world problems. We’re a fast-pace team looking to build the next generation of AI/ML workflows on DigitalOcean.

What You’ll Do:

• Drive large cross-functional projects independently to completion
• Work primarily in Typescript, React, GraphQL, Python, and Go
• Build UI components, libraries, tools, and services that power platform
• Maintain and develop the Go and GraphQL API
• Collaborate on design and UX
• Participate and support in operational excellence
• Independently ship product features from planning to launch to maintenance with high autonomy
• Collaborate with other engineers to find elegant architectures and solutions

What You’ll Add to DigitalOcean:

• Own a technical area by providing technical leadership for a team
• Strong interest in development platforms, Data Engineering, MLOps, AI, CI/CD, infrastructure or making products for technical teams
• Able to make effective trade-offs in regards to both engineering and product requirements, while balancing short term and long term needs
• 5+ years relevant industry experience in a fast-paced, high growth tech environment building UI component libraries, design systems, and tools using TypeScript
• Demonstrated design and UX sensibilities

*This job is located in Hyderabad, India

#LI-Hybrid

Have you ever wondered what happens inside the cloud?DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world. We want people who are passionate about building features that you and your peers will loveDigitalOcean’s Managed Databases Team builds and runs the services and infrastructure for the DigitalOcean DBaaS product.We handle the full life cycle of Managed Databases from the APIs which let users create and manage their databases to software that automates the running, upgrading, and health of databases. We are looking for a seasoned engineer to work on a small team focused on Database-as-a-Service products. This role reports to the Engineering Manager of the Datastores and Messaging team within the Platform-as-a-Service (PaaS) organization in Engineering. This role will involve technical leadership to scale our database platform to meet the needs of our growing customer base. This position is able to be hired in India, located in our hub city of Hyderabad.

What You’ll Do:

• Developing external customer-facing Managed Database products (MySQL, PostgreSQL, Caching, Kafka, OpenSearch, MongoDB).
• Acting as a subject matter expert on MySQL and PostgreSQL, providing guidance on performance optimizations and administrative issues.
• Developing and maintaining distributed systems in a Kubernetes environment that is globally distributed.
• Authoring and giving feedback on technical designs.
• Developing APIs with Go.
• Mentoring other engineers on best practices and performing code reviews.
• Providing the last-line of support for DBaaS products.
• Collaborating with agile, self-managed teams of peers across other products. This includes engineers, product managers, designers, and more.
• Leveraging technologies such as Temporal, gRPC, REST, Kubernetes, Docker, Kafka, Grafana and more.
• Integrating with many components across the DigitalOcean stack.

What You’ll Add to DigitalOcean:

• 8+ years of experience working in fast-paced, agile product development environments.
• 5+ years of experience working as a subject-matter expert with PostgreSQL and/or MySQL databases.
• Strong knowledge of microservices using container workload engines and frameworks such as Docker and Kubernetes.
• A track record of building and maintaining large distributed systems.
• Experience with resilience engineering, fault tolerance, and failure domains as they relate to database backends.
• Strong spoken and written technical capabilities in developing and maintaining software.
• Experience with concurrency patterns in Go.
• Experience with CI/CD pipelines and frameworks.
• A strong background and exposure to different databases, both SQL and NoSQL paradigms.
• Familiarity with prevalent message bus and queuing technologies.
• Passion for collaborating directly with customers to discover their Jobs To Be Done, and developing simple delightful solutions to solve those jobs.
• Strong interpersonal and communication skills to collaborate and demonstrate empathy with key stakeholders, both spoken and written.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Storable is looking for a Product Manager with a B2B SaaS background to set an outcome - oriented product strategy. Specifically, you will be working with a highly cross-functional team to transform Storable CRM product into an industry leading CRM service extensible to each of Storable’s platforms.

You will work with colleagues across product, design, marketing, engineering, client success, sales, and the senior executive leadership team to identify potential areas for improvement, define potential solutions and use data-driven, and lean start-up principles to drive measurable results. Your success will be measured by how well you drive to organizational success for Storable and for our customers.

What you’ll do:
● Transform a strong CRM product to a best-in-class solution, extensible to each of Storable’s products giving Storable yet another competitive edge in both Marina and Self-Storage industries.
● Lead a cross functional team of support, implementation, sales, marketing, product, engineering, product operations, business operations and design to build processes and coordinate successful rollouts of the Storable CRM on each of Storable’s platforms.
● Build relationships with storage operators to understand how we can better help their businesses save time and improve profitability through CRM products.
● Spend considerable time looking at customer behavior metrics from our tools and comparable experiences elsewhere. You will use that insight to validate the right direction for the product.
● Conduct market research and stay up to speed on the CRM industry to identify new products and potential revenue streams.
● In collaboration with Product Operation resources, ensure smooth rollout with maximum transparency across the organization.
● Communicate company-wide why you are making certain improvements, what you hope to learn from them, and how they fit into your overall strategy.
● Provide regular updates on projected milestones, progress, and results.
● Work closely with a product owner to identify opportunities and build a roadmap that strikes the right balance between business and customer value.
● Objectively measure and broadly communicate the impact of the strategic bets and delivered work.

What you’ll need:
● 7+ years product management experience in a B2B SaaS environment.
● Background in card payment processing preferred.
● Experience working with 3rd party vendors to achieve objectives.
● Strong cross-functional organizational skills to manage dependencies and mitigate risks to keep projects on track.

● Analytical, Understand how to predict, measure and communicate financial impact of changes
● Ability to navigate hard conversations and build consensus to produce desired outcomes for both Storable and our customers
● Communication skills to present to a variety of audiences the need for and value of a business case
● Resourcefulness in solving problems
● Comfort with both the art (user empathy, design) and science (analytics, statistics, structured hypotheses) of product management
● Experience working in a nimble product delivery organization where product, design, and engineering work in close collaboration
● Familiarity working with Agile Scrum methodologies, including the ability to write actionable and detailed user stories
● Manages projects independently

ABOUT THE TEAM:

Wealth Services is a fast growing global product area at the heart of Tide’s long-term member value strategy. Our mission is to help SMEs and sole traders grow and manage their money more effectively through market-leading savings, deposits, and investment solutions. By building a trusted, unified wealth platform integrated directly into Tide’s business account experience, we aim to become the primary hub where small businesses manage liquidity, build reserves, and grow their financial wellbeing.

The Wealth Services division encompasses savings accounts, investment products, deposit optimisation, cash management tools, and key partnerships with banking and investment providers. We are in the early stages of the journey, with strong traction and a large, underserved SME market ahead. Over the next three years, we expect to scale deposits, AUM, and product coverage significantly, expand internationally (initially India, Europe, and the UK), and build a high-performing, multidisciplinary team to deliver long term growth and profitability.

ABOUT THE ROLE: 

We are seeking an entrepreneurial, visionary VP of Wealth Services to define and scale Tide’s end to end wealth proposition. You will be the business, commercial, and product owner for the division, holding full P&L accountability and shaping the strategic roadmap that accelerates deposit growth, expands AUM, and delivers a best-in-class wealth experience for SMEs.

Partnering with the dedicated VP of Engineering for the domain, you will lead product management, commercial operations, and go to market functions for Wealth Services. You will build the team, drive innovation, ensure regulatory robustness, and unlock international opportunities — all while delivering a seamless, trusted member experience.

As VP of Wealth Services responsibilities will include:

• Strategic Leadership & P&L Ownership: 
  • Define the long-term vision, strategy, and operating model for Wealth Services across savings, deposits, investments, and future adjacent offerings.
  • Own full P&L accountability, driving aggressive growth in deposits, AUM, revenue, and profitability.
  • Balance short term commercial impact with long term scalability, compliance, and member value.
• Team Building & Leadership: 
• Build, mentor, and lead a high performing, multidisciplinary team spanning product, commercial, operations, and go to market roles.
• Scale the organisation from early-stage foundations to a world-class 50+ person division over time.
• Foster a culture of innovation, data driven decision making, accountability, and customer centricity.
• Product Strategy & Development: 
• Lead the full product lifecycle across multiple channels (app, web, partner integrations), from concept to launch to optimisation.
• Expand Tide’s wealth product suite, including savings accounts, deposit products, investment wrappers, cash management tools, and partner-led investment offerings.
• Ensure robust regulatory and compliance frameworks underpin every release, in collaboration with legal, risk, and compliance teams.
• Commercial & Go to Market Ownership: 
• Develop and execute comprehensive go to market, pricing, and monetisation strategies for all wealth products.
• Drive customer acquisition, deposits growth, engagement, retention, and cross sell effectiveness.
• Oversee strategic partnerships with banking, investment, and infrastructure providers.
• Operational Excellence: 
• Establish and scale efficient processes for onboarding, servicing, reconciliations, risk management, treasury interactions, and customer support.
• Ensure world class reliability and customer experience across all wealth journeys.
• International Expansion: 
• Lead Wealth Services’ expansion into new regions, tailoring products and partnerships to local regulatory and market needs (initial focus: India, Europe, UK).
• Build localisation and compliance strategies to support scalable international growth.
• Cross-Functional Collaboration: 
• Work closely with Engineering leadership to align commercial and technical roadmaps.
• Collaborate with Marketing, Finance, Risk, Legal, Member Support, and central Product & Engineering teams to execute the division’s strategy end to end.
• Influence executive stakeholders and represent Wealth Services in senior leadership forums.
• Data Driven Decision Making: 
• Use analytics, segmentation, experiments (A/B, MVT), and forecasting to inform priorities and optimise performance.
• Monitor and manage key commercial and product metrics (deposits, activation, AUM, retention, product NPS, cost-to-serve).
• Market & Customer Insight: 
• Maintain deep understanding of SME financial behaviour, market competitors, regulatory changes, and emerging wealth technologies.
• Translate insights into differentiated solutions that deliver long term value to members.

WHAT WE ARE LOOKING FOR:

• Proven leadership track record in high growth organisations, ideally within fintech, banking, or wealth management.
• Deep domain expertise in savings, deposits, treasury linked products, or investment solutions — with a strong grasp of regulatory frameworks.
• Ability to translate deep investment experience into simple products for MSME.
• Demonstrable experience scaling a product or business line, ideally with full P&L ownership and commercial accountability.
• Strong product leadership skills, having overseen end to end delivery across discovery, build, launch, and optimisation.
• Commercially astute, with experience defining pricing, modelling economics, structuring partnerships, and driving sustainable revenue growth.
• Exceptional leadership and team building ability, with a history of growing and mentoring high performing teams.
• Highly analytical, adept at using data to guide prioritisation, experimentation, and commercial decision making.
• Outstanding stakeholder management and communication skills, able to influence at all levels.
• Innovative and customer obsessed, with a bias for execution and continuous improvement.
• Resilient and adaptable, thriving in a dynamic, fast scaling environment.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation – Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

#LI-AC1 #LI-Remote #LI-Hybrid

JOB ROLE SUMMARY
Storage Engineers ensure the stability, integrity, and efficient operation of Storage Area Networks, NAS (Network Attached Storage) Arrays and Out Of Band managed Storage Arrays as well as any array or appliance based replication. This is achieved by monitoring, maintaining, supporting, and optimizing the storage arrays and array based replication as well as the Storage Area Networks that they are attached to.

DUTIES AND RESPONSIBILITIES
Consistently provides proven, formal mentorship
High complexity assignments - owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Understands how whole picture aligns to overall Ensono strategy
Resolve issues, manage workload and balance priorities through frequent interruptions while meeting specific, time-sensitive deadlines
Mentors others with less experience
Defines standards and best practices for managing supported managed SAN Fabric and Storage Arrays
Plans/Coordinates DR test for supported managed SAN Fabric and Storage Arrays
Plans/Coordinates upgrades for supported managed SAN Fabric and Storage Arrays
Identifies/schedules available training for appropriate managed SAN Fabric and Storage Arrays
Participates in establishments of managed SAN Fabric and Storage Array product guidelines, policies & audit procedures
Execute the roll out of complex upgrades
Understand external events that may impact applications or systems (networking, operations, etc.)
Define the process for regular occurring supported SAN Fabric and Storage Array infrastructure upgrades

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be
used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS
Required
Requires a minimum of 7 years of related experience with a Bachelor's degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent work experience

Preferred

Travel %
Less than 10%

Any reference to years of experience should be disregarded in the UK

Overview:

We are looking for a Staff Engineer in Hyderabad to join the engineering team! In this role, you will set technical direction across both front-end and back-end systems, helping shape the architecture, performance, reliability, and user experience of our learning platform. You will provide hands-on technical leadership across squads, partner closely with Product and Design, and drive the development of scalable, secure-by-default, AI-powered customer experiences.

This is a high-impact role for an engineer who can move fluidly across the stack, from high-traffic user interfaces to high-scale services, while mentoring engineers and raising the technical bar across the organization.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.

• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.

• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.

• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.

• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and howyou achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.

• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.

• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more atnerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q4-2025 Shareholder Letter

• Q3-2025 Shareholder Letter

• Q2-2025 Shareholder Letter

Responsibilities

• Technical Leadership: Serve as the technical point of reference for the squad and broader engineering team, ensuring best practices in architecture, performance optimization, and accessibility standards are upheld.

• Solution Design: Lead the design and architectural discussions for systems, making pivotal decisions on frameworks, state management patterns, component architecture, and design systems.

• Code Quality: Advocate for and ensure the delivery of high-quality, maintainable, and scalable code. Conduct regular code reviews and provide mentorship to team members.

• Collaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, provide technical insights, and ensure the timely delivery of features.

• Strategy and Vision: Contribute to the engineering department's strategy and vision, bringing innovative ideas to improve our customer-facing experiences.

• Problem Solving: Address complex technical challenges, innovate solutions, and optimize existing systems for scalability and performance.

• Team Development: Mentor and develop team members, helping them to grow in their technical roles and careers.

• AI Enablement: Leverage AI-native tools and approaches to improve development speed, product capabilities, and engineering effectiveness across the software lifecycle.

Qualifications:

• Minimum of 10 years of software engineering experience, with a proven track record of building and evolving complex, high-scale systems and customer-facing applications.

• Strong full-stack expertise, including domain in:

           Frontend: JavaScript, TypeScript

           Backend: Javascript, Java, Golang 

• Explicit mentoring of senior-level engineers regularly, leading to results.

• Significant experience in AWS-based cloud architecture environments.

• In-depth knowledge of modern software engineering practices, design patterns, and architectures.

• Experienced with AI-native tools that enhance productivity and speed (Cursor, Make.com, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc).

• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.

• Experience designing high-traffic web applications and scalable distributed services.

• Demonstrated experience in collaborating with multidisciplinary teams.

• Excellent problem-solving and analytical skills.

• A strong owner willing to roll up their sleeves. This role includes coding and reviewing the code of others.

• Ability to implement customer-facing solutions that solve the customers' true needs with exceptional user experiences.

• Nerdy is an apolitical company focused solely on helping people learn, and we achieve the most when united in this mission.

Unleash Your Potential at Nerdy:

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation: Enjoy a market-leading rate

• 100% Remote (Home Country Only): Work from anywhere in your home country—no relocation required, no borders crossed.

• Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.

• Local Holiday Pay: We honor your nation’s official holidays with paid time off—celebrate what matters to you.

• Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.

• Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).

• Feedback-Rich, Collaborative Culture: Tap into regular training, peer reviews, and a team that treats every team member as a vital collaborator and owner in our success.

• Make a Global Impact: Your expertise fuels an innovative platform used by learners around the world—be part of something transformative.

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.
• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products as a business analyst or related role; 
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.

About Company: 

Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At NomiSo, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

Position Overview: 

We are looking for a SRE Architect who will work with technology experts to design optimal solutions to requirements for our customers. This is achieved through interactive requirements gathering, determination of best fit solutions based on problem solving approaches, integrated solution design based on multiple technology types, and a strong ability to present and articulate solutions to senior members of the customer teams.

Roles and Responsibilities:

• Own the Infrastructure, APM and work with Developers and Systems engineers to Build, Release, Monitor and run the services reliability exceeding the agreed SLAs..
• Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python
• Write automation to reduce toil and eliminate manual tasks that are repeatable.
• Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives
• Define and accelerate implementation of support processes, tools and best practices
• Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability
• Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure
• Performance and maturity baselining of Systems, tools maturity & coverage, metrics, technology and engineering practices
• Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline – automate release management. Build dashboards to provide visibility into performance of the applications. 
• Create chaos in the production environment purposefully in a controlled manager to validate reliability of systems.
• Mentor and coach other SREs in the organization
• Provide written and verbal updates to executives and the stakeholders of the application in the organization.
• Understand the current process, system setup and propose the improvements needed in the processes, and  technology so that the application exceeds the desired Service Level Objective.
• Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, improving ability of the applications to auto heal leading to improved reliability 

Must Have Skills:

The successful candidate will have the following attributes/qualifications:

• 15+ years of experience in Development and Operations of applications/services in production that has uptime over 99.9%.  
• 8+ years of experience as a SRE in handling applications that are web scale
• Strong hands-on coding experience in one or more programming languages such as Python, Golang, Java, Bash, etc.
• Good understanding of Observability (monitoring, logging, tracing, metrics), Chaos engineering concepts.
• Proficiency in using Observability tools (example: New Relic, Datadog, etc) for monitoring, logging, tracing.
• Expert level hands on knowledge in public cloud platform AWS and/or Google Cloud Platform. Professional level certificate on one of the public clouds is highly desirable.
• Must have hands-on experience in using configuration management systems such as Ansible or SaltStack and infrastructure automation tools like Terraform or CloudFormation.
• Should have used altering systems such as Pager Duty.
• Should have implemented solutions around Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for services. Measurement should have been within a system and across systems in distributed systems 
• Should have supported Production Incidents (PIs) on critical applications of a company. Troubleshoot, debug, and diagnose operational issues and drive them to closure. 
• Understanding of software delivery life cycles, particularly Agile/Lean & DevOps
• Proven experience in handling large scale and growing infrastructure across Data Centers and heterogeneous Cloud platforms
• Experience as a service owner in managing large – geographically diverse stakeholders 
• Ability to work with creative – fast growing engineering team and motivate them to deliver their best work
• History of driving innovation.

Good to Have Skills:

• Familiarity with handling:

• Containerization – Kubernetes, Docker, Rancher, etc
• Kafka, Yarn, ElasticSearch etc.
• Source code management and Implementation of Security best practices. 
• Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce.

• Networking knowledge
• Understanding of software delivery life cycles, particularly Agile/Lean & DevOps
• Contribution to open source community

Qualification: 

Master’s or Bachelor’s degree in Computer Science Engineering, or a related technical degree.

Website: https://www.nomiso.io/

Location:

Bangalore/Hyderabad