Role: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.

Duties and Responsibilities

• Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
• Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
• Perform branching updates on the Git repository along with CI/CD responsibilities.
• Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
• Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
• Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
• Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.

Qualifications

• 5+ years of experience in software development.
• BS degree in Computer Science.
• Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
• Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
• Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
• In-depth knowledge and experience implementing RESTful APIs and web services.
• Experience with Rules Engine and/or event-driven architecture.
• Exposure to design best practices including performance, scalability, robustness, and resiliency.
• Prior experience working in Agile/Scrum environments.
• Ability to work independently and as part of a team on multiple overlapping projects.
• Proven track record of successfully delivering large, complex, cross-functional projects.
• Strong problem-solving, analytical, and communication skills.

Knowledge, Skills, and Abilities

• Develops and implements innovative solutions that challenge the status quo and drive process improvement.
• Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
• Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
• Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
• Ability to work collaboratively in a global team environment.
• Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
• Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
• Experience in healthcare or invoicing domains is an added advantage.
• Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

We're seeking a hands-on Software Engineering Manager to lead a Software Development team with day-to-day technical leadership responsibilities. Working closely with other Development teams, this role executes the company's technical, architectural, and commercial product initiatives by taking an active role with the team. The Manager will be responsible for both technical roadmap/design and people management.

A successful candidate in this role would assume leadership in delivering customer outcomes with a focus on building modern delivery pipelines in a high-availability platform. This role will lead a high-impact team through the product development lifecycle by being an active contributor of production-quality code, with up to 70% of their time focused on research, development, system designs, and architectural reviews. This role works in an Agile environment, collaborating with the team to lead continuous improvement using data-driven decisions through iterative development.

Responsibilities

• Lead by example: Hands-on in design, coding, and shipping high-quality software using Angular, Node.js, JavaScript, and Java (back end) on AWS services like Lambda, EC2, S3, and SQS.
• Strong foundation in Spring frameworks and data layers like MongoDB, PostgreSQL, Elasticsearch, etc.
• Champion and educate the organization on Agile best practices, new frameworks, processes, architectural standards, design patterns, and solutions.
• Ensure engineering excellence by having sound knowledge of Microservices, security, and containerization.
• Collaborate with Development, Product, and Architecture teams to drive the software development lifecycle, iterating quickly to deliver high-impact solutions to Production with high quality.
• Ensure engineering excellence by adherence to standards around robustness, resiliency, high availability, scaling, and utilization of modern delivery pipelines.
• Plan and execute a timely release process with all stakeholders, including necessary communication.
• Mentor and grow developers through coaching, feedback, and amplifying the technical vision from the Enterprise Architecture team.
• Establish roadmaps and resourcing needs across multiple teams.
• Balance speed and quality by utilizing industry-standard measurements such as Cycle Time, Lead Time to Change, and Deployment Frequency to identify roadblocks. Ensure the proper technical design required to positively impact measurements.
• Assess risks and dependencies and hold teams accountable to high standards by leading by example.
• Drive incident response for the team, including on-call coverage, technical response, and providing technical resolution to production issues.

Required Experience

• Computer Science degree with related experience.
• 8+ years of software development management experience.
• Excellent understanding of AWS services (e.g., EC2, EKS, Lambda, S3, RDS, API Gateway).
• Strong understanding of system design, scalability, microservices, and distributed architectures.
• Experience designing external-facing UI applications, SSO integration, secure systems, and APIs.
• Experience designing high-availability, fault-tolerant, and secure systems.
• Practical experience with GitHub Actions, CI/CD, or other automation tools.
• Familiarity with UI, backend, and API development and their integration.
• Proven ability to mentor engineers and conduct thoughtful, constructive code reviews.
• Experience being the technical lead on a team that produces high-quality deliverables.

Nice to Have

• Strong knowledge of DB concepts and data analysis experience with expertise in data-driven decision making.
• Hybrid mobile app development experience with Ionic or Cordova.
• SDLC experience across AI development lifecycles.
• Familiarity with modern AI concepts: LLMs, Agentic AI, MCP, and Copilot development.
• Knowledge of cloud monitoring and observability tools.

Associate Solutions Consultant

Responsibilities:

• Participate in the creation and delivery of customer presentations (Pitches, QBR’s, etc.) as well as and leading the client-facing demos of the Opportunity Explorer.
• Develop effective multichannel marketing playbooks with detailed capabilities, targeting, media tactics, measurement, and other executional guidance to support account growth and new business development
• Seek to understand the Client’s business problems and be a trusted strategic advisor to internal teams by drawing upon the full scope of Zeta marketing services, strategic and analytic consulting expertise, data and technology to solve clients' core business challenges.
• Have strong working knowledge of cross-functional team across Account Management, Analytics, Traders, Pricing Team, Email Team, Legal Team, Creative Team, Addressability Team, Data Cloud Team, Supply Team, and external vendors to manage engagement and escalations specific to opportunities
• Manage, process and coordinate the on-time delivery of winning client proposals addressing advertiser campaign goals.
• Develop and utilize proposal library to institutionalize and draw on insights from previous campaigns.
• Act as a trusted product and technology expert for the sales force and Zeta clients and prospects.
• Provide guidance to sales representatives and clients into the design and successful campaigns across digital media, social networks, email, video and mobile that will perform based on advertiser objectives.
• Participate in face to face client meetings and presentations as required.
• Communicate valuable market feedback back to the rest of the organization.
• Recommend appropriate site lists, audience segments using internal and external data sources based on campaign requirements.
• Support the development of new proposal materials covering new products and solutions for sales training and client presentations.
• Maintain and improve proposal quality, business standards, processes and systems.
• Use experience with a variety of advertising categories and understanding of what data and inventory work for advertisers.
• Use understanding of online ad campaign metrics and analysis, online advertising industry trends, technologies and pricing models (CPM, CPC and CPA).
• Use strong skills in working with Excel PowerPoint, SQL, and Tableau
• Use experience with Salesforce.com (or other CRM software).
• Support global sales team and respond to customer requests such as RFIs and RFPs.

Company Summary

Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain and grow customer relationships through actionable data, advanced analytics and machine learning.

Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly-rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce and Adobe.

Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.

Recent News

Zeta Global Recognized by The Relevancy Group as Industry Leader for the 4^th Consecutive Year

Zeta Global is Recognized as a Visionary by Gartner for the First Time

Position Summary

The Enterprise Tech Administrator I – End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology environment.

Key Responsibilities

End User Support

• Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications.
• Respond to incidents and service requests via ITSM tools within defined SLAs.
• Assist users with onboarding and offboarding processes, including system setup and access provisioning.

Hardware & Software Management

• Install, configure, and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.).
• Manage software installations, upgrades, and license compliance.
• Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot).

Enterprise Systems & Security

• Assist with identity and access management using Azure AD/M365 tools.
• Maintain endpoint security standards (antivirus, encryption, policy compliance).
• Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive).

Network & VOIP Support

• Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests.
• Support video conferencing systems, meeting room setups, and telephony/VoIP equipment.

Documentation & Process Compliance

• Maintain accurate records of issues, inventory, and resolutions in ITSM tools.
• Create and update knowledge base articles for users and IT peers.
• Ensure compliance with IT policies, security standards, and corporate procedures.

Vendor Coordination

• Coordinate with external vendors for hardware repairs, warranty claims.
• Support IT asset lifecycle management and inventory audits.

Qualifications & Skills

Education

• Bachelor’s degree in computer science, Information Technology, or related field (preferred).
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL Foundation (added advantage).

Professional Experience

• Minimum 1 – 3 years of Experience.

Technical Skills

• Hands-on experience with Windows 10/11 administration.
• Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS).
• Familiarity with Microsoft 365, Azure AD, Intune, and endpoint management tools.
• Experience with ITSM systems (ServiceNow, Jira Service Desk, Remedy, etc.).
• Understanding of endpoint security tools and practices.

Soft Skills

• Good communication and customer‑service orientation.
• Ability to multitask and prioritize in a fast‑paced environment.
• Team‑player with willingness to learn and grow.

Work Environment

• Onsite 5 Days Work form Office.
• May involve occasional after-hours or weekend support during critical activities.
• Shift coverage:

• 8 AM – 5 PM

• 2 PM – 11 PM

• 5:30 PM – 2:30 AM (6–3 during daylight savings)

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a hands-on Engineering Manager with expertise in software engineering, release management, artificial intelligence and cross-functional collaboration. The work blends modern software practices with pragmatic AI to reduce manual exceptions, improve matching accuracy, and enhance the invoice processing end-to-end. 

Responsibilities

Engineering Leadership

• Provide technical and people leadership for an engineering team.
• Manage, mentor, and grow a high-performing team of software engineers, fostering a culture of collaboration, innovation, and accountability.
• Partner with other engineering and cross‑functional leads to align priorities and ensure cohesive execution.
• Coordinate incident response for the team, including coverage and technical response to issue.

Hands‑on Technical Leader

• Contribute to high‑impact coding when it adds meaningful value (foundational components, prototypes, critical paths).
• Help decompose and modernize systems where valuable, encouraging reliable, observable, and maintainable designs.
• Maintain a strong emphasis on unit and component testing as part of day‑to‑day engineering
• Work with QA team members to shape testing approaches across the lifecycle, including automation and release readiness
• Encourage shift‑left practices and CI‑integrated test suites for confidence and speed

AI Utilization in SDLC

• Use AI during various stages of SDLC for code generation, code analysis, testing and review impact of changes
• Implement agents/skills with the vetted AI tools to produce secure, maintainable, practical solutions
• Collaborate with data and analytics partners to responsibly operationalize models where appropriate

Technical Execution

• Conduct sprint ceremonies and ensure proper grooming of all epics/stories
• Guide the planning, prioritization, and delivery with a focus on predictable outcomes
• Establish robust monitoring, logging, and alerting systems to maintain system reliability and performance.
• Identify and mitigate technical risks, ensuring alignment with business objectives.
• Plan and execute the timely release process for deliverables with all stakeholders including necessary communication.
• Champion the adoption and optimization of modern CI/CD pipelines to streamline development, testing, and deployment processes.
• Collaborate with Security team to resolve any findings and conduct the annual compliance reviews

Qualifications

• Education: Computer Science or related degree, or a combination of education and related experience.
• Experience:
• 8+ years of prior software development experience with hands-on coding and management experience.
• Deep understanding of modern CI/CD pipelines, including tools like Bamboo or GitHub Actions.
• Proficiency with cloud platforms (e.g. AWS, Azure, etc) and container orchestration (e.g. Kubernetes, Docker).
• Experience with Agile development processes (Scrum, Kanban) and leading teams in a fast-paced environment.
• Strong focus on quality assurance with proven expertise of delivering high-quality software.
• Applied knowledge of AI in day‑to‑day engineering and process automation.

Technical Skills:

• Experience with development languages such as Java, Springboot, Node.js
• Familiarity with frontend frameworks, including Angular (12+) and strong proficiency with JavaScript or TypeScript
• Proficiency with AWS cloud and cloud‑native services
• Practical experience with Relational and NoSQL databases, such as PostgreSQL, MongoDB, Elasticsearch, or cloud‑native data stores.
• Proficiency with CI/CD and infrastructure automation tools (e.g., GitHub Actions, Bamboo).
• Knowledge of Testing tools like Selenium, Playwright, Postman or similar
• Familiarity with AI‑powered engineering tools (e.g., GitHub Copilot, Claude Code, Cursor) to enhance development velocity and code reliability.

Soft Skills:

• History of handling multiple concurrent projects
• Ability to effectively communicate across organizational levels and with a variety of stakeholders, including the ability to communicate technical concepts to technical and non-technical audiences
• Strong strategic thinking that prioritizes long term outcomes over emergent distractions.
• Ability to make difficult decisions and to drive decisions into actuality
• Ability to understand and effectively explain up and downstream product, team, and organizational impacts
• Ability to constructively challenge the status quo and to iterate and improve across multiple business domains
• Leadership and mentoring skills including the ability to lead by example, promoting a common purpose and serving as a catalyst for success
• Demonstrate emotional maturity and a positive outlook.
• Demonstrated analytical, organizational, prioritization, and time management skills

Primary Purpose and Function:

GHX is seeking a Logistics Coordinator role to coordinate all travel for Inventory Field Operations staff including but not limited to: Reservations for air travel, rental cars and hotel rooms.  Must notify all affected staff of documented travel arrangements in a timely manner.  Compares travel costs to ensure the most cost-effective options are identified and utilized when it makes the best business sense.  Assist with staffing of physical inventories and/or compliance with third party vendor credential requirements as needed. Provide analysis of travel arrangement cost and operations efficiencies.

Essential Functions and Responsibilities:

• Completes travel arrangements for Inventory Field Operations staff with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense for Inventory Field Operations budget thereby maximizing profit for GHX.
• Follows company procedures, guidelines and standards in the areas of customer service, utilization of company equipment and Internet productivity, attendance, accuracy of work, invoicing, etc.
• Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc.
• Researches and provides solutions to travel-related problems staff may have experienced with arrangements provided to them by a Logistics Coordinator.
• Is fully informed and stays abreast of all airline rules and regulations and other industry requirements which may impact travel for our staff and accurately communicates and applies this information when making travel arrangements.
• Assists in all facets of inventory team logistics to include but limited to inventory operations T&E.
• Maintains a high level of competency in utilizing technology to make such travel arrangements including but not limited to internet usage, MS Office software, etc.
• Working knowledge of online travel corporate platforms and collaborating with hotel sales team to negotiate rates.
• Attends staff and training meetings related to Inventory Field Operations and its impact to travel coordination as well as office procedures.
• Promptly keeps leadership and direct team abreast and informed of all challenges or matters of significance and suggests alternative courses of action which may be taken. Take prompt corrective action where necessary.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Supports scheduling setup to align staffing assignments with travel arrangements and inventory project needs
• Must be responsive to team members to assist with travel related issues even during off hours.
• Performs other duties as assigned.

Knowledge, Skills, and Experience Needed for the Job:

• Must have demonstrated expertise with MS Office software, specifically MS Word, MS Excel, and MS Outlook.
• Must have demonstrated competency in the use of the Internet to search and secure travel arrangements such as airfare, hotel and ground transportation services.
• Must maintain confidentiality related to personnel or financial information shared in the performance of the core responsibilities of the position.
• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Physical Demands:

• Sit for prolonged periods.
• Understand and respond to a diverse population.
• Perform some repetitive motion activities

Opportunity Overview:

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate environment. You are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are your responsibility to respond to or escalate to Systems Administrators, as necessary.

What you’ll do:

• Work within company’s established standards, procedures and guidelines in delivering service to staff
• Fulfill service requests in a highly customer-service oriented manner
• Monitor, respond to, and escalate service issues in a timely manner
• Follow proper ticketing procedures and best practices
• Improve existing and develop new documentation for systems and services
• Participate in training to develop and maintain knowledge in existing and new technologies

• Assist with inventory management and asset tracking
• Support Systems Administrators with day-to-day activities and projects
• Work with Project Managers to provide technical knowledge and assistance
• Provide assistance in onboarding new employees
• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality

• Partner closely with the IT team to help in migration from Microsoft to Google suite.
• Communicate complex technical solutions to all levels of management
• Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows.

Required Qualifications:

• Minimum of 3-5 years Mac & PC desktop support experience in a fast-paced environment [university or professional]
• Demonstrated expertise in configuring and troubleshooting enterprise wireless devices, including iOS and Android platforms, and effectively resolving critical system issues

• Proficient in troubleshooting, configuration, and setup of Mac systems to ensure optimal performance and reliability, including support services such as Jamf

• Working Knowledge in Google Workspace, Mac environments, Fortigate Firewall, and Cisco switches, Zoom, AWS, JIRA, Confluence

• Experience working with ticketing systems and managing security-related incidents in alignment with organizational policies

• Comprehensive understanding of networking technologies, configurations, and security best practices. 

• Working knowledge of VOIP concepts
• Ability to work with ticketing systems and manage security related incidents

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with the TA partner for a Preliminary Phone Screening
2. Hiring Manager interview
3. Behavioral Interview(s)
4. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate environment. You are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are your responsibility to respond to or escalate to Systems Administrators, as necessary.

What you’ll do:

• Work within company’s established standards, procedures and guidelines in delivering service to staff
• Fulfill service requests in a highly customer-service oriented manner
• Monitor, respond to, and escalate service issues in a timely manner
• Follow proper ticketing procedures and best practices
• Improve existing and develop new documentation for systems and services
• Participate in training to develop and maintain knowledge in existing and new technologies
• Assist with inventory management and asset tracking
• Support Systems Administrators with day-to-day activities and projects
• Work with Project Managers to provide technical knowledge and assistance
• Provide assistance in onboarding new employees
• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality
• Partner closely with the IT team to help in migration from Microsoft to Google suite.
• Communicate complex technical solutions to all levels of management
• Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows.

Required Qualifications:

• Minimum of 1-2 years Mac & PC desktop support experience in a fast-paced environment [university or professional]
• Demonstrated expertise in configuring and troubleshooting enterprise wireless devices, including iOS and Android platforms, and effectively resolving critical system issues
• Proficient in troubleshooting, configuration, and setup of Mac systems to ensure optimal performance and reliability, including support services such as Jamf
• Working Knowledge in Google Workspace, Mac environments, Fortigate Firewall, and Cisco switches, Zoom, AWS, JIRA, Confluence
• Experience working with ticketing systems and managing security-related incidents in alignment with organizational policies
• Comprehensive understanding of networking technologies, configurations, and security best practices. 
• Working knowledge of VOIP concepts
• Ability to work with ticketing systems and manage security related incidents

Interview Process*:

1. Connect with the TA partner for a Preliminary Phone Screening
2. Hiring Manager interview
3. Behavioral Interview(s)
4. Interview with Senior Leadership

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Brief team/department description:

The Supply Chain team at Azurity continues to expand as the business grows globally. We are looking to strengthen the team with an experienced and driven Senior Supply Planner who will play a key role in ensuring reliable product supply across our external manufacturing network.

This role operates in a fast‑paced, international environment and requires strong end‑to‑end supply planning expertise, sound judgment, and the ability to work autonomously while collaborating closely with internal and external stakeholders.

Principle Responsibilities:

• Prepare and update monthly supply plans for assigned CMOs based on demand inputs, inventory on hand, open purchase orders (firmed and planned), and lead times
• Issue and maintain Purchase Orders and rolling forecasts to CMOs in line with the approved supply plan.
• Track and follow up on open orders with CMOs to ensure deliveries are aligned with requested dates; highlight delays, changes, or risks.
• Monitor inventory levels against demand and planning parameters and flag potential shortages, excess, or obsolescence risks.
• Support the day‑to‑day management of supply issues, including short‑term replanning activities, order adjustments, and coordination with internal teams.
• Maintain and validate supply planning master data (e.g. lead times, safety stock, MOQ, lot sizes, purchasing conditions) for assigned SKUs.
• Participate in regular planning touchpoints with CMOs and internal stakeholders to align on supply status and upcoming requirements.
• Perform monthly inventory reconciliation, investigate discrepancies, and support corrective actions to maintain inventory accuracy

Qualifications and Education Requirements

• Bachelor’s degree in supply chain management field.
• Proven minimum 4 years of experience in end‑to‑end (E2E) planning within the pharmaceutical industry, including direct interaction with Contract Manufacturing Organizations (CMOs) in an international environment.
• Demonstrated ability to work in a fast-paced environment with shifting priorities and evolving business needs.
• Familiarity with Oracle ERP systems; functional knowledge is an advantage.
• Strong analytical and problem-solving skills, with excellent communication abilities.
• Proven track record of effective collaboration with both internal cross-functional teams and external partners.
• Strong time management skills with the ability to prioritize tasks efficiently.
• Quick learner with a proactive and adaptable mindset.

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

YOUR IMPACT
As a Administrative & Site Operations Executive you will be responsible for ensuring seamless workplace operations, supporting office administration, enabling onboarding and employee experience, and coordinating site activities to maintain a productive and engaging Hyderabad office environment.

• Serve as the primary point of contact for daily site operations and workplace management
• Manage office administration including supplies, pantry, inventory, and procurement
• Coordinate with vendors for office services, maintenance, housekeeping, and supplies
• Support leadership with scheduling, meeting coordination, and operational needs
• Plan and execute site events, team gatherings, and employee engagement activities
• Partner with HR on onboarding processes, documentation, and employee initiatives
• Coordinate new hire logistics including workspace setup, access, welcome kits, and induction schedules
• Maintain employee records and support administrative HR processes
• Act as the first point of contact for guests, candidates, vendors, and visitors
• Ensure a professional and welcoming visitor experience
• Support leadership visits including logistics, workspace readiness, and meeting coordination

YOUR EXPERIENCE

• 3–6 years of experience in Administration, Office Operations, Site Management, or similar roles
• Experience supporting leadership or working in cross-functional environments
• Strong communication, organizational, and multitasking skills
• Proficiency in Google Workspace, MS Office, Slack, Zoom, and similar tools
• Ability to prioritize tasks, maintain confidentiality, and adapt to changing requirements
• Experience in office supplies management, procurement, and vendor coordination preferred
• Experience in a technology or engineering environment preferred
• Proactive, solution-oriented mindset with strong problem-solving abilities
• Strong interpersonal skills with the ability to foster a positive workplace culture
• High level of accountability, flexibility, and adaptability in a dynamic environment

About the Role: 

Zenoti is seeking an experienced, highly skilled CORPORATE COUNSEL with 5-6 years of legal experience in the SaaS / technology industry, specializing in negotiating enterprise-level and procurement agreements, to support and scale our global commercial operations. This role will focus on negotiating and managing SaaS and procurement contracts, partnering closely with Procurement, Finance, and other cross-functional teams to enable business growth while managing legal risk. 
The ideal candidate brings deep experience in enterprise SaaS contracting, strong business acumen, and a collaborative mindset. 

Key Responsibilities: 

• Lead negotiation and drafting of enterprise-level Master Services Agreements (MSAs), SaaS subscription agreements, statements of work (SOWs), NDAs, purchase orders, order forms, reselling/partner agreements, and other commercial contracts. 

• Provide hands-on legal support for SaaS vendor contracts, including technology, software, and tools procured by internal team. 

•  Partner closely with Procurement and Finance to ensure risk mitigation, alignment with budgetary requirements, and seamless onboarding of vendors 

• Negotiate and advise on security exhibits, DPAs (Data Processing Agreements), SLAs, and related privacy and data protection terms. 

• Provide strategic legal advice to senior leadership on commercial transactions and business initiatives. 

• Support and structure partnership and strategic agreements to achieve the best commercial outcomes for the company. 

• Collaborate with cross-functional stakeholders including Sales, Product, Security, Finance, and Procurement. 

• Structure, negotiate, and finalize partnership, reseller, and channel agreements, ensuring commercial advantage and alignment with company strategy. 

• Help build scalable contracting processes, templates, playbooks, and negotiation guidelines to reduce time-to-contract. 

• Identify legal risks and propose pragmatic solutions aligned with company goals. 
   

Qualifications: 

• Law degree from an accredited institution, LL.M in corporate law is a plus. 

• 5-6+ years of post-qualification experience, preferably in-house at a SaaS or technology company. 

• Demonstrated experience negotiating complex enterprise technology contracts. 

• Strong understanding of SaaS business models.
• Prior experience supporting sales, procurement, and finance teams. 

Skills and Competencies 

Technical Skills 

• Expertise in commercial contracting, including complex MSAs, Professional Service Agreements, Reseller/Partner Agreements. 

• Familiarity with data privacy, security requirements, and regulatory compliance relevant to SaaS industry.  

• Strong Drafting, redlining, and risk-analysis abilities. 

Business and Soft Skills 

• Strong commercial and strategic mindset combined with integrity and a pro-active and responsible approach to the role of an in-house counsel. 

• Strong analytic skills to identify risk, evaluate associated risk mitigation actions and clearly summarize complex topics and needs. 

• Strong interpersonal skills to collaborate effectively with cross-functional teams. 

• Excellent communication skills (written and verbal). 

• Proven ability to manage multiple priorities in a fast-paced, high-growth SaaS environment. 

• Curious and investigative approach to matters, daring to ask the right questions and look into details. 

• Ability to work independently 

• Collaborative approach working closely together with stakeholders from legal, operational and management. 

• Interested in understanding our business and developing relationships with people from all levels of legal and operational teams. Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.  

• High level of professionalism and emotional intelligence 

• High degree of ownership, responsiveness, and a proactive problem-solving mindset. 

What’s the opportunity?
As part of the CX Operations team, you will be entrusted with the responsibility of enabling operational excellence for our Customer Success organization. You will work closely with CS leaders, cross-functional teams, and project owners to identify, implement, and track key initiatives that enhance customer outcomes, retention, and experience. Your work will drive the operational rhythm, improve processes, and ensure CS teams have the insights, tools, and governance they need to deliver value consistently.

What will I be doing?

• Partner with Support leaders to define operational KPIs, build frameworks to measure success, and lead reporting initiatives
• Map out key Support processes and tools, and identify areas for automation, standardization, and optimization
• Work with data and insights teams to develop Power BI dashboards that provide real-time visibility into Supp performance
• Drive the operational cadence of QBRs, customer reviews, renewals, and risk management programs
• Ensure accurate and updated documentation of Support processes, policies, and handbooks
• Identify and close gaps in process implementation across customer journey stages (onboarding, adoption, expansion, and renewal)
• Design and implement audit processes for Support programs to drive accountability and track improvement over time
• Champion cross-functional collaboration with Success, Product, and Revenue Ops teams to align on customer goals

What skills do I need?

• 10+ years in Customer Success Operations, Business Operations, or equivalent roles
• Proven experience building and scaling CS Ops frameworks, cadences, and governance models
• Strong knowledge of SaaS metrics (churn, expansion, NRR, health score) and customer journey tracking
• Certified Lean Six Sigma Green Belt (or higher)/ MBA in Operations with working knowledge of Lean Six Sigma principles
• Ability to synthesize complex data into actionable insights and influence decision-making at senior levels
• Strong program management and process improvement skills
• Ability to work independently and collaborate with global cross-functional teams

Desirable Requirements:

• Experience in a customer-facing CS or account management role
• Familiarity with Gainsight, Salesforce, Jira, or similar CS tech stack
• Experience using Power BI
• Project management experience (PMP/Agile certifications a plus)

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry
• Work with a dynamic and diverse team that values collaboration, creativity, and growth
• Opportunity to lead impactful initiatives and shape the global success of Zenoti’s Customer Success function
• Attractive compensation and benefits
• Medical coverage for yourself and your immediate family
• Access to regular yoga, meditation, breathwork, and stress management sessions — with family access too
• Regular social activities and opportunities to give back through social work and community initiatives

What’s the opportunity?

As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems.

What will I be doing?

• Utilize data analytics and performance metrics to identify areas for improvement and track the impact of continuous improvement initiatives
• Help develop and maintain key performance indicators (KPIs) to measure success and drive data-driven decision-making
• Work with the data and insights team to translate the Business Unit’s reporting requirements onto PowerBi dashboards.
• Mapping of processes and tools to deploy solutions and measure improvements
• Identify gaps in process implementation and recommend solutions to ensure a seamless customer experience
• Process Documentation and updating existing SOPs. 

What skills do I need?

• 12+ years in Professional Services Operations or similar roles
• Ability to set strategy, creativity, and management skills to deliver on that strategy
• Certified Lean Six Sigma Green Belt (or higher)/ equivalent process improvement methodology certification/ MBA in Operations with working knowledge of Lean Six Sigma
• Ability to lead and influence others
•  Ability to work with and influence stakeholders at senior levels of the organization

Desirable Requirements:

• Compelling communication skills
• Project Management experience
• Working Knowledge of PowerBi
• Exposure to PSA tools

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives. 

As the IT Engineer at Plume’s Hyderabad office, you will join a global team of information technologists who are responsible for providing excellent employee experiences through rapid response and resolution, maintaining system availability, and carefully executed consolidation and implementations to minimize disruption. The ideal candidate is someone who has a passion for technology, growth, and helping people.

The IT Engineer will be a key member of the global IT team. She/he will be responsible for providing on-site support to the Hyderabad office, collaborating with peers for other offices in Asia,  and also fulfilling objectives as a member of our  global IT team.

Key Responsibilities:

• Be the main, on-site IT point of contact for the offices located in Hyderabad, India, and collaborate closely with colleagues across Plume’s offices in Asia, Europe, and North America
• Manage the inventory of assets in India; Participate in audits
• Implement and manage systems, networks, and processes
• Manage local vendor relationships with the support of the Director of IT
• Respond, troubleshoot, and remediate IT issues expeditiously, tracking all activity in tickets

Qualifications:

• 3+ years experience supporting diverse IT tooling in mid-sized organizations (400-1200 people)
• Familiarity with Google Workspace, SSO, Atlassian Suite, Slack, Zoom, MDM, Networking/wifi equipment, commonly used SaaS tools and cloud services, conference room equipment, all-hands audio/visual equipment
• Expertise setting up, deploying, repairing, and maintaining Mac, PC, and *nix systems
• Experience working with and adhering to ITIL/Service Management processes
• A solid understanding how to apply security principles using industry best practices
• Exceptional problem solving, troubleshooting skills
• Exceptional verbal, written and presentation skills are a requirement
• Exceptional customer service skills
• Demonstrated ability to seamlessly manage competing priorities
• Proven ability to think creatively, developing new ideas and forward-thinking solutions (open-minded, growth mindset)
• A humble, hungry, and smart team player ready to grow and execute

We are looking for technically skilled candidates with advanced problem-solving abilities for the position of Systems Administrator.  This position is responsible for providing employees with functional, reliable, and cost effective tools to do their jobs.  You will ensure the optimal running of all systems while managing access to resources and responding to user needs in a timely manner, serving as a resource and reference point for all Internal IT related queries.

This role has a local focus and global scope, based in the Hyderabad, India office and reporting to the Corporate IT Manager (US- EST).

Key Objectives

Objective #1: Support Customer Growth

• Oversees network to achieve minimal downtime
• Contribute to efficient, accurate and timely completion of IT tickets
• Collaborate with leadership on priorities to advance organizational goals
• Perform daily system administration tasks to verify uptime SLAs are surpassed
• Oversee procurement and administration of inventory as needed
• Oversee local “help desk” support for computer software and hardware
• Investigate current and emerging technologies 
• Adhere to compliance policies for effective change management

Objective #2: Eliminate Escalations

• Use monitoring to be the first to know about issues…and take action 
• Lead contributions to a shared script repository for driving expected outcomes at scale
• Oversee department resource library for effective knowledge sharing
• Oversee creation and upkeep of self-service troubleshooting resources
• Lead calls for support projects, initiatives, and incident response as needed
• Oversee after-hours maintenance and critical coverage shifts
• Oversee and perform all user and identity management following the principle of least privilege
• Research industry trends and security best practices to ensure data integrity

Objective #3: Increase Business Profitability

• Coordinate with Compliance Team on technology and actions to protect employees from work disruption
• Gather, report, and take action on department data to implement process improvement
• Reduce re-work and Mean Time to Recover (MTTR)
• Complete timely shutdown of resources

Specialized Experience

• 4+ years experience deploying and maintaining hardware (servers, laptops, etc)
• 4+ years as a Junior System Administrator (Windows, Linux), Junior DBA, or Junior Network Associate
• 2+ years experience using DevOps tools (Git, Kaseya, Powershell, Bash, Terraform, Docker, etc)
• 1 year experience with underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPN, etc)
• Excellent problem-solving and troubleshooting skills to make decisions under pressure
• Ability to think and communicate effectively with a global team
• Attention to detail with the ability to collect and analyze data systematically
• Strong written and verbal communication skills, proficient in the English language
• Passion to innovate, fail, and learn new things to delight customers 
• Work requires the ability to lift 30 to 50 pounds on a regular basis
• BSc/BA in Computer Science, IT, or related field preferred 
• Experience using Monitoring tools a plus (Grafana, Data Dog, Dotnet Counters)
• Experience deploying and maintaining cloud solutions a plus (AWS, Azure)
• Experience contributing to security and privacy audits a plus (PCI/DSS, SOC 2, HIPAA, ISO27001, etc)

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• 4 to 8 years in supporting web-based enterprise applications
• A willingness to solve problems for our customers
• A technology-centric background
• Previous advanced support experience with data-driven, web-based applications
• Strong logical, analytical and problem solving skills
• Excellent communication skills
• Work in night shifts
• Can work in a fast paced, ever changing, start-up environment

What's the opportunity?

Are you passionate about turning data into strategic insights? As a Senior Sales Analytics Lead, your work as an individual contributor will play a pivotal role in empowering our sales organization with clear, actionable insights that support strategic decisions and business growth.

This role sits within the Sales Operations team and reports to the Sales Operations Director. As the primary analytics partner for Sales leadership, you will be responsible for translating complex sales data into clear insights, executive summaries, and recommendations that inform key business decisions. You will work closely with the sales teams and senior leadership to:

• Track, analyze, and interpret sales data to identify trends, risks, and opportunities across pipeline performance and revenue outcomes.
• Translate complex data into clear and concise reports, executive summaries, and actionable recommendations.
• Design, build, and maintain key sales dashboards and reporting frameworks, ensuring accuracy, consistency, and alignment across the organization.
• Provide clear insights on pipeline health, forecast performance, and sales productivity to support data-driven decision making.
• Partner with Sales Enablement and Sales Leadership to identify opportunities to improve performance, processes, and training

As a trusted partner to sales leadership, you will be counted on to uncover insights that drive positive change and answer complex business questions through data.

The ideal candidate is comfortable operating independently, combining strong analytical skills with business acumen to translate data into practical recommendations that improve SaaS sales performance.

Requirements

What will I be doing?

• Develop and maintain dashboards, reports, and visualizations that communicate key sales performance metrics and pipeline health.
• Produce monthly and quarterly executive summaries highlighting performance trends, key insights, risks, and recommended actions.
• Identify trends, patterns, and anomalies in sales data to inform strategic decision-making and performance improvements.
• Conduct analyses to support sales initiatives, market expansion opportunities, and sales productivity improvements.
• Assist in the development and implementation of data-driven sales strategies through insight generation and performance tracking.
• Oversee key sales performance metrics and monitor pipeline health to ensure data is accurate, reliable, and actionable.
• Build and maintain reporting solutions primarily using Salesforce and Power BI, incorporating data from additional sources such as Outreach, Zuora, and internal data warehouses when required.
• Collaborate with sales, marketing, finance, enablement, and services teams to ensure consistent reporting and alignment across the business.
• Partner with Sales Enablement to identify opportunities where data insights can support coaching, training, or process improvements.

What skills do I need?

Education & Experience  

• Bachelor’s degree in Business, Statistics, Data Science, or a related field.
• 8+ years of experience in sales analytics, business intelligence, revenue operations, or a similar analytical role within a SaaS or technology organization.
• Advanced experience working with Salesforce data, including reporting and dashboards, pipeline reporting, forecasting analysis, and sales performance metrics.
• Proficiency in Power BI for building dashboards and visualizing business performance data.
• Advanced proficiency in Excel and SQL for data manipulation and analysis.
• Additional tech stack experience, such as Outreach and Zuora, is beneficial.
• Strong business acumen with a deep understanding of how sales organizations operate, measure performance and scale.
• Demonstrated experience tracking sales KPIs and delivering insights and recommendations to sales leaders, executives, and cross-functional stakeholders.
• Ability to operate independently and manage multiple reporting priorities in a fast-paced SAAS environment.

Competencies:

• Exceptional analytical skills with a strong focus on data accuracy, clarity of insight, and actionable recommendations.
• Ability to analyze large datasets, identify meaningful trends, and translate findings into clear business insights.
• Strong verbal and written communication and presentation skills with the ability to explain complex data to non-technical audiences.
• Experience presenting insights and performance summaries to leadership teams and senior stakeholders.
• Skilled at translating data into business narratives that support decision-making.

Work Ethic  

• Team player with a proactive mindset, strong initiative, and a results-oriented approach.
• Comfortable working independently and taking full ownership of analytics and reporting responsibilities for the sales organization.
• Strong sense of accountability for the quality and reliability of reporting and insights.
• Flexibility to support critical reporting periods such as month-end, quarter close, and annual planning cycles.

Hours

• 13:30 – 22:30 pm IST

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities and opportunities to give back through social work and community initiatives. 

Join Zenoti and be a part of our mission to empower wellness businesses worldwide! 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of our Global Operations Centre (GOC), you will partner with teams across the U.S., Europe, and Asia to deliver high-performance programmatic media solutions across multiple DSPs and channels.

You will lead strategy, execution, and optimization of display, video, native, CTV,  and emerging programmatic formats—ensuring global best practices are upheld while tailoring strategies to local market needs. This is a role for a programmatic expert who thrives at the intersection of data, technology, and media activation.

Skillset requirement:

Programmatic Strategy & Leadership

• Serve as the global lead for programmatic activation across all buying platforms.
• Develop strategies that leverage audience targeting, contextual intelligence, and dynamic creative optimization (DCO).
• Represent GOC in all programmatic-focused agency/market interactions, ensuring flawless communication and delivery.

Campaign Activation & Optimization

• Oversee setup, QA, optimization, and pacing of campaigns across DV360, The Trade Desk, Amazon DSP, Yahoo DSP, and other platforms.
• Implement structured testing across formats, creatives, and bidding strategies.
• Optimize toward CPA, ROAS, reach, or other KPIs using both manual levers and automated bidding.

Data, Measurement & Insights

• Partner with analytics teams to build custom dashboards and reporting frameworks.
• Apply multi-touch attribution, brand lift studies, and incrementality testing to evaluate performance.
• Ensure consistent taxonomy, naming conventions, and tracking across markets.

Stakeholder & Partner Management

• Collaborate with market teams, creative partners, and platform reps to drive programmatic innovation.
• Guide local markets in adapting global programmatic playbooks while allowing for regional flexibility.

Operational Excellence

• Design SOPs for campaign workflows, QA, and optimization standards.
• Ensure compliance with brand safety, viewability, fraud prevention, and privacy regulations.
• Lead integration of automation tools, AI optimizers, and API-based workflows.

Team Leadership

• Manage and mentor a team of programmatic traders and specialists, fostering growth in emerging areas like CTV and programmatic audio.
• Encourage certification completion (e.g., DV360, The Trade Desk Edge Academy, Amazon DSP).

Innovation & Growth

• Identify new inventory, data partners, and technology opportunities to expand programmatic capabilities.
• Lead tests on new formats such as AR-enabled display, retail media programmatic, and shoppable video.

What We’re Looking For

• 8+ years in digital marketing with a strong focus on programmatic media.
• Hands-on expertise in DV360, The Trade Desk, Amazon DSP, and other major buying platforms.
• Strong understanding of data onboarding, audience segmentation, and DMP/CDP integrations.
• Experience managing large budgets across multi-market, multi-channel programmatic campaigns.
• Proficiency in Excel, Google Sheets, and data visualization/reporting tools.
• Demonstrated ability to train and scale high-performing teams.
• Analytical, solution-oriented mindset with excellent communication skills.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

Position Overview:

As Zenoti’s Fintech scope and payment complexity increases, we are aiming to strengthen the risk and compliance framework, with a specific focus on the Fintech space. As the Risk and Compliance Manager, you will be involved in identifying, assessing, and mitigating potential risks within the Fintech and Payments domains while ensuring adherence to all relevant laws, regulations, and internal policies. You will evaluate, assess and manage the financial exposure related the Fintech products. You will conduct regular audits, monitoring compliance, while advising management on necessary actions to maintain a compliant and ethical business environment.

Key Responsibilities:

• Risk Assessment:

Conduct comprehensive risk assessments and identify potential internal and external risks across different areas of the organization, including financial, operational, legal, reputational, and cyber risks. 

• Compliance Monitoring:

Monitor adherence to relevant laws, regulations, and internal policies through regular reviews, audits, and data analysis to identify potential compliance gaps. 

• Policy Development:

Develop, implement, and maintain compliance policies and procedures aligned with regulatory requirements and best practices. 

• Training and Awareness:

Design and deliver training programs to educate employees on key compliance risks and procedures, promoting a culture of compliance within the organization. Educate our customers on compliance requirements as well as operating procedures to reduce financial risk for them such as KYC, record keeping for chargebacks/dispute management etc.

• Incident Response:

Investigate and manage compliance incidents, including potential violations or breaches, and implement corrective actions 

• Reporting and Analysis:

Prepare regular reports on risk assessments, compliance status, and key risk indicators to senior management and relevant stakeholders. 

• Internal Audit Support:

Collaborate with internal audit teams to facilitate compliance audits and address any audit findings 

Qualifications:

1. 12+ years of overall experience in banking, payments, consulting, or other business-related function in a payments fintech, banking or payments provider setting. 6+ years of compliance, audit or risk management experience
2. Deep knowledge of internal control frameworks, Risk and Control Self-Assessment, SOX, and audit procedures.
3. Knowledge in regulatory and compliance requirements relevant to the payments domain- PCI DSS, BSA, AML, OFAC, KYC, ISO20022 etc
4. Ability to recognize necessary operational adaptations in response to changes in laws and regulations.
5. Strong organizational skills and proactive identification, tracking, and reporting on multiple workstreams within the program.
6. Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences, especially to C-suite audience.
7. Critical mind-set to challenge the status quo and provide new perspectives
8. Demonstrated skill in working with large, complex topics and problems
9. Master’s degree in finance, Engineering or MBA from Tier 1 college preferred.
10. Knowledge of Microsoft Office products and applications at an advanced level.

What’s the opportunity?

As a Product Manager at Zenoti, you will own AI-powered, customer-facing products that directly impact revenue, conversion, retention, and operational efficiency for service-based SMBs (salons, spas, medspas, fitness).

You will be responsible for identifying high-impact problems, deciding where AI meaningfully improves outcomes (and where it doesn’t), and shipping scalable solutions from concept to adoption. This role sits at the intersection of AI, workflows, data, and GTM execution.

You’ll work closely with engineering, data science, design, GTM teams, and customers to build products that move real business metrics, not just features.

Your charter spans the entire product lifecycle: discovery, solution design, AI trade-offs, execution, launch, measurement, and iteration.

What will you do?

• Own AI-enabled product areas end-to-end, from problem definition to measurable business outcomes
• Define when to use AI vs rules, heuristics, or workflow design based on customer value, cost, and reliability
• Translate customer problems into clear product strategy, success metrics, and execution plans
• Partner deeply with engineering and AI teams on:
  • Model selection and orchestration (build vs buy)
  • Accuracy, latency, cost, and failure modes
  • Human-in-the-loop vs automated decisioning
• Design guardrails, evaluation metrics, and fallback experiences for AI features
• Build and maintain prioritized product backlogs aligned to outcomes (ARR, conversion, retention, productivity)
• Lead product launches with clear GTM narratives tied to customer ROI
• Use data and experimentation to validate impact and iterate quickly
• Act as the voice of the customer, especially low-tech SMB operators and frontline staff

What skills and experience do you need?

Core Product Skills

• Strong product judgment with the ability to frame ambiguous problems into actionable plans
• Proven experience owning products from idea → launch → measurable impact
• Ability to balance strategy with hands-on execution
• Excellent communication skills with engineers, designers, GTM teams, customers, and executives
• Comfort operating in fast-moving, imperfect environments

AI & Technical Expectations

• Experience building or owning AI-powered product features (GenAI, ML, automation, decision systems)
• Clear understanding of:
  • Model limitations and trade-offs
  • Accuracy vs cost vs latency considerations
  • Evaluation metrics beyond adoption (precision, lift, overrides, time saved)
• Familiarity with modern AI tooling and workflows (LLMs, orchestration frameworks, RAG concepts, APIs)
• Strong grounding in cloud, web, mobile, and data-driven systems

Experience

• 4+ years of experience as a Product Manager or Technical Product Manager
• Technical or engineering background strongly preferred
• Experience in B2B SaaS, vertical SaaS, or workflow-heavy products is a plus
• MBA from a premier institute is a plus, but product judgment matters more

What Will I Be Doing?

• Own end-to-end delivery of data-driven initiatives — from defining scope and success metrics to execution and impact tracking.
• Collect, clean, and analyze large datasets to identify trends, risks, and opportunities that inform business and product decisions.
• Create and maintain dashboards, reports, and executive-ready insights using tools like Power BI / Tableau.
• Partner with cross-functional teams (Product, Engineering, Finance, Ops, CS) to translate business problems into structured analytical and execution plans.
• Build and manage project plans, timelines, dependencies, and risks for analytical and operational initiatives.
• Track progress, surface blockers early, and ensure timely delivery across multiple parallel workstreams.
• Establish lightweight processes to improve execution rigor, visibility, and accountability.
• Continuously improve how the team uses data, tools, and processes to operate more efficiently and effectively.

What Skills Do I Need?

• Strong blend of analytical thinking and project/program management skills.
• Bachelor’s degree in Engineering, Statistics, Mathematics, or a related discipline.
• 8–10 years of experience managing analytical programs and cross-functional initiatives of varying scope and complexity.
• Excellent verbal and written communication skills to influence and align internal stakeholders, including executives across countries, functions, and levels.
• Proven experience with data analysis tools such as SQL, Excel, Python and visualization platforms like Power BI or Tableau.
• Solid understanding of project management fundamentals — scoping, planning, risk management, dependency tracking, and delivery execution.
• Ability to break down complex business problems into structured, actionable workplans.
• Strong logical reasoning, problem-solving, and decision-making capabilities in ambiguous environments.
• High attention to detail in data validation, analysis, and reporting to ensure accuracy and credibility.
• Ability to manage multiple initiatives in a fast-paced, evolving environment.
• Demonstrated ability to collaborate cross-functionally and drive outcomes without formal authority.
• PMP, PgMP, or similar certification is a plus.
• Experience in SaaS, Product Operations, or analytics-driven roles is an advantage.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• The ability to think big, but at the same time break things down into smaller components, and build high-level roadmaps from that.
• A clear sense of ownership and accountability.
• Obsess over building a clear, calm and beautiful product by collaborating with designers, developers and business leaders across the company.
• Must have a good understanding of mobile, web and cloud technology space
• Has 6+ years of work experience in a Product Manager role.  Atleast 2+ years experience in Fintech Space
• Should have experience working with Payment Processes

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What will I be doing?

• Develop and articulate a clear vision and strategic direction for our data products. Work closely with senior management to ensure alignment with the organization’s overall objectives and the specific needs of our customers.
• Oversee the technical design and architectural decisions for building scalable and efficient data products. Ensure products are designed to leverage our data assets effectively.
• Implement data governance frameworks and establish data quality and consistency standards across Data Lake and other platforms. Ensure compliance with data security and privacy standards.
• Facilitate collaboration across engineering, data science, and business teams. Translate business needs into technical specifications and ensure that developed solutions meet these specifications.
• Conduct user research to gather insights into user needs and pain points. Use this information to guide product development and prioritize features that deliver significant value to users.
• Define and monitor key performance indicators for data products to evaluate success and identify opportunities for improvement.
• Write detailed functional specifications and collaborate with engineering teams to deliver features release after release.

What skills do I need?

• 3+ years of work experience as a Product manager in Reporting and Analytics areas of the product
• Working knowledge of current analytical technologies, data warehouse design and business intelligence best practices
• Excellent analytical, problem-solving, and strategic thinking skills.
• Effective communication skills, capable of explaining complex data concepts to non-technical stakeholders.
• A good understanding of mobile, web and cloud technology space
• Bachelor’s degree in Computer Science, Information Systems, or a related field. A Master’s degree is preferred.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Benefits

• A competitive salary and equity in the company
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives