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Role Summary
The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would:
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Work within a software queue to identify the next order for processing
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Call US based healthcare suppliers and obtain key order processing information
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Correlate order response information based on attributes that are confirmed in the call
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Excellent communication skills with neutral English accent and ability to understand foreign English accents
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Strong customer support skills
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Proficiency in Microsoft Office applications and basic knowledge of Excel
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Navigate and manage multiple tabs at once
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Strong accountability and integrity due to sensitive nature of information
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Determined, detail oriented, and proactive individual
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Ability to execute all the checklist actions in the owned transactions
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Clear and effective written communication
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Attain mastery on all the learning resources shared
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Triage the case assigned and act adhering to the SOP
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Initiate phone calls to the supplier to get required details which would aid further processing of the case
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Work with suppliers on calls to take inputs and resolve the cases
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Make case notes and escalate if required for next level of associate group
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Reconcile data and loop the raw information to the transactional workflow
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Flag any or all the outliers and contribute to the knowledge base improvement
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Adhere to timelines in handling the cases assigned and maintain hourly throughput
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Proactively call out any failures and downtimes
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Use and update the trackers and dashboards to understand and shift to the necessary queues
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Ownership in shifting between the queues to maintain the throughput across all the queues
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Escalate and seek support for any roadblocks
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Partner with peers and brainstorm ideas and contribute SOP development
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Participate in meetings and discussions and share valuable feedback/inputs
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Volunteer if needed for additional one-time activities within the role scope
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Maintain data confidentiality and high work ethic
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Must be a Graduate (certificates required)
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1-3 years of experience
Additional:
- 1 way drop cab facility
- Must be flexible for US shifts
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
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Apply to GHX
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
What We Need
NetBrain is looking for a Network Automation Engineer who will combine deep network domain knowledge of current operational challenges. In this role, you will use NetBrain’s unique automation platform, and partner with network engineers and architects worldwide to implement innovative network automation solutions. NetBrain has a global presence with offices worldwide. There are opportunities for employees with top performance to transfer to other offices in the future.
The Impact You’ll Make
This will be the dream job for you if you are passionate about automating network operations and network troubleshooting. Instead of using scripting language such as Python, Perl, Ansible, Puppet, etc. to automate pre-defined problems at smaller scale, you can use NetBrain to automate thousands of network problems and achieve true end to end network automation. With this role, you will provide automation solutions for the largest Enterprises and Service Providers in the world, helping them automate high frequency, high cost tickets resolution.
What You'll Do
- Contribute to the evolution of how Network Operations can be automated and transformed for global Enterprises and MSPs
- Lead customers in the identification of high impact automation targets for their Network Operations through analysis of ITSM data
- Analyze customer’s network technologies, existing playbooks and design documents to create automation solutions
- Train and develop customer engineers with automation knowledge to continue to automate on the NetBrain platform
- Architect and create automation for critical network operations tasks through NetBrain’s automation capabilities (Runbook, Qapp, Dataview, integrations etc.)
- Engage with existing vendor partnerships, research public domain knowledge to create automation content
- Additional responsibilities as assigned.
Who You Are
- You have a degree in a technical subject (STEM) or equivalent work experience preferably in a partner/post-sales services or consultant role
- 5+ years of experience in software development, network engineering, network automation, or related roles.
- Solid understanding of common network tools including Network Monitoring, Incident Management, Log Analysis, etc.
- Strong analytical and troubleshooting skills with the ability to identify issues and implement effective solutions.
- Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.
- Strong attention to detail and quality, with a commitment to delivering reliable and efficient solutions.
- Fluent in English with strong communication and presentation skills
NetBrain invites all interested and qualified candidates to apply for employment opportunities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.
In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to NetBrainZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What will I be doing?
- Lead and Facilitate Team Meetings: Coordinate regular team meetings to discuss best practices, monitor progress, and address any operational challenges
- Oversee Project and Resource Management: Review ongoing projects, manage resource allocation, and ensure that resources are efficiently utilized to achieve project objectives.
- Promote Team Collaboration and Growth: Organize and lead team-building activities to enhance collaboration, foster a supportive work environment, and drive team growth.
- Manage Stakeholder Relationships: Engage with key stakeholders to review progress, address concerns, and minimize risks related to service delivery.
- Build and Develop Teams: Oversee the recruitment, development, and mentorship of team members, ensuring a clear growth path and alignment with organizational goals.
- Handle Escalations: Promptly address and resolve any escalations or issues that arise, ensuring timely and effective solutions.
- Strategic Planning and Reporting: Participate in planning and review meetings to align on strategic goals, prepare detailed reports on progress and outcomes, and provide insights for continuous improvement.
- Focus on Retention: Analyze factors contributing to turnover, collaborate with teams to develop retention strategies, and implement actions to improve client or employee retention.
- Above 8 years of experience in Onboarding and support of SAAS Products and leading teams.
- Strong software background and ability to master product functionality.
- Strong leadership skills with the ability to effectively lead meetings, inspire team members, and ensure clear and efficient communication across teams
- Deep understanding of client needs, with the ability to build and maintain strong client relationships, particularly in managing escalations and resolving conflicts.
- Proven experience in managing multiple projects and resources, with strong organizational skills to meet deadlines and optimize operations
- Ability to lead and work with remote teams across different timezones
- Excellent analytical skills to interpret data, identify trends, and develop actionable insights to improve operations and client satisfaction
- Familiarity with project management tools and platforms, with the ability to quickly adapt to new technologies and implement them effectively in your role
- Ability to learn new skills and operate in a fast-paced and changing environment.
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Join Zenoti and be a part of our mission to empower wellness businesses worldwide!
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Apply to Zenoti
About Instead
Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline.
Instead's investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG.
Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40.
About the role
As our Marketing Content Writer & Editor, you will be responsible for generating, reviewing, and refining content using AI agents to support marketing websites and campaigns. You will ensure the quality, accuracy, and effectiveness of high-volume content production while maintaining consistency with brand standards.
This role is perfect for someone who thrives in a high-production environment, has strong editorial skills, and is comfortable working with AI-generated content to refine messaging and structure.
What you'll do
- Utilize AI tools to generate and develop marketing content for websites, email campaigns, blogs, and other digital assets.
- Review, edit, and refine AI-generated content for clarity, grammar, structure, tone of voice and alignment with marketing goals.
- Ensure proper content hierarchy and formatting for readability and engagement.
- Collaborate with the Marketing and Marketing Operations teams to ensure content is created on time and aligns with campaign objectives.
- Maintain brand consistency across all content types and platforms.
- Manage high-volume content production efficiently while maintaining accuracy.
- Optimize content using SEO AI tools to improve search visibility, keyword optimization, and overall readability.
What you'll need
- 5-7 years of experience in content writing, editing, or digital content management.
- Strong command of English/American writing, grammar, punctuation, and content structuring such as APA, MLA and CMS.
- Experience working with AI-generated content and the ability to refine outputs for better readability and engagement.
- Ability to manage multiple content pieces in a fast-paced, high-production environment.
- Strong organizational skills, attention to detail, and ability to meet deadlines.
- Successful candidate will possess at least a Bachelor's/College degree in one of these concentrations: English Literature, Professional Writing, Creative Writing, Marketing, Communications, or similar.
- Applicants must be willing to work in our Hyderabad office.
Nice to have
- SEO optimization experiences a PLUS, but it is not required.
Why join us
- Work on a cutting-edge tax tech platform that's transforming the industry
- Be part of a collaborative, mission-driven team
- Competitive compensation and benefits
- Growth opportunities in technology development and Salesforce architecture
- Opportunity to build and scale critical billing and customer management systems
- Work with innovative technology and support rapid business growth
Equal Opportunity Employer - M/F/D/V
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.
Ready to apply?
Apply to Instead