OVERVIEW

The Senior Brand Protection Manager, APAC plays a key role in safeguarding the brand by identifying and removing counterfeit and unauthorized products across both online and offline markets in the region. The role requires close collaboration with domestic and global partners and strong expertise in regional enforcement environments. Based in Shanghai, regular travels are required.  

RESPONSIBILITIES  

• Act as the primary APAC liaison for the Global Brand Protection team, supporting global initiatives and regional projects.
• Manage strategic relationships with relevant authorities (Customs, MSA, PSB, etc.), and online marketplaces in the region to facilitate successful risk analysis and enforcement.
• Take the lead in monitoring and responding to the unauthorized resale of ALO products on physical and online marketplaces including conducting investigations and initiating relevant civil and criminal actions.
• Provide regular enforcement updates and risk insights.
• Oversee vendor activity, ensuring data quality and protocol compliance.
• Analyze trends and support process improvements.

QUALIFICATIONS

• 10+ years of full‑time experience in anti‑counterfeiting enforcement and brand protection.
• Strong knowledge of intellectual property law, including civil and criminal frameworks, trademark strategy, prosecution, and use requirements.
• Proven experience working with law enforcement, customs, investigators, agencies, and law firms.
• Familiarity with APAC online platforms and social media ecosystems.
• Fluent in English and effective in cross‑cultural, global team environments.
• Highly organized, proactive, adaptable, and willing to work flexible hours.
• Must be currently based in Shanghai or Hong Kong

#S-DNI

OVERVIEW

The Brand Protection Manager plays a key role in safeguarding the brand by identifying and removing counterfeit and unauthorized products across both online and offline markets in the region. The role requires close collaboration with domestic and global partners and strong expertise in regional enforcement environments. Based in Shanghai, regular travels are required.  

RESPONSIBILITIES  

• Act as the primary APAC liaison for the Global Brand Protection team, supporting global initiatives and regional projects.
• Manage strategic relationships with relevant authorities (Customs, MSA, PSB, etc.), and online marketplaces in the region to facilitate successful risk analysis and enforcement.
• Take the lead in monitoring and responding to the unauthorized resale of ALO products on physical and online marketplaces including conducting investigations and initiating relevant civil and criminal actions.
• Provide regular enforcement updates and risk insights.
• Oversee vendor activity, ensuring data quality and protocol compliance.
• Analyze trends and support process improvements.

QUALIFICATIONS

• 8+ years of full‑time experience in anti‑counterfeiting enforcement and brand protection.
• Strong knowledge of intellectual property law, including civil and criminal frameworks, trademark strategy, prosecution, and use requirements.
• Proven experience working with law enforcement, customs, investigators, agencies, and law firms.
• Familiarity with APAC online platforms and social media ecosystems.
• Fluent in English and effective in cross‑cultural, global team environments.
• Highly organized, proactive, adaptable, and willing to work flexible hours.
• Must be currently based in Shanghai or Hong Kong

#S-DNI

At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business. 

Job Responsibilities  

Main objectives include, but are not limited to:  

  People  

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members. 

• Lead your team to deliver excellent customer experience and meet service and retail  sales targets. 

• Organize regular meetings with management to discuss business updates, issues and opportunities. 

• Evaluate employee performance and develop individual career development plans. 

• Must have the ability to understand and adapt to change as this is vital to the growth of the business.   

  Operations 

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.  

• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.  

• Effectively manage all stock inventory and forecasting for service and retail. 

• Address customer issues and queries in an accurate and timely manner. 

• Evaluate existing business procedures and recommend improvements. 

  Sales 

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events. 

• Evaluate existing business procedures and recommend improvements. 

  Profit 

• Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability. 

Job Requirement 

• 3-5  years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary 

• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook. 

• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level 

• Strength in Lead and mentor others 

• Driven, self-motivated, and hold yourself and others to exceptional standards. 

• Strong influencer, possessing verbal and written communication skills. 

• Enjoy collaborating with others and thrive in a team environment. 

Direct Reports:  

The Store Manager is a direct report for the store team. The Store Manager reports directly to the Regional Manager.  

FULL TIME MARKETING EXECUTIVE (HONG KONG)

JOB DESCRIPTIONS:

Skin Laundry is seeking a detailed and creative Marketing Executive to join the Marketing team based in Hong Kong. The ideal candidate will have a strong background and passion in Brand Marketing and produce work across a variety of channels, ensure brand integrity and thrive in a start-up like environment.

What your role will entitle: This is not an exhaustive list of responsibilities but is a representation of the wide range of responsibilities.

• Report to Marketing team based in US on implementing effective marketing plans and assist in ideas generation planning and executing various marketing activities, including advertisement, sales promotion, partnerships and campaigns.
• Work closely with the Hong Kong Regional Manager, various internal and external team members to help execute brand vision with localization.
• Contribute to the creative development of a wide range of marketing materials such as websites, print/digital collateral, advertisement and other marketing-related projects.
• Manage digital marketing initiative with content management: website, social media and external agencies supporting business growth and retail operations.
• Develop ideas and produce materials and content copy for Campaigns, social media Post, and other platforms in communication.
• Analyze business trends and consumer insights to ensure that all marketing programs are in line with business needs.

REQUIREMENTS:

• 2-3 years relevant experience in Brand Marketing. Experience in Beauty, Skin Care or related industries is a plus
• High Diploma or above, preferably major in marketing or other related disciplines
• Proven record on effective marketing campaigns both online and offline
• Fluent in both written and spoken English and Chinese is a must, with Strong in English and TC Chinese copywriting and translation / localization skills.
• Strong in communication, detailed-minded, highly motivated, good time management, and work independently and willing to work under pressure and be a good team player with a positive attitude.
• Experienced in with social media management
• Be up-to-date on digital and social trends, best practices, competitor learning

WAYS WE GIVE BACK TO YOU:

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

Work/Life Harmony

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look.

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

We don’t hire jerks

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

COMPANY OVERVIEW:

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting edge laser technology safe, effective, and affordable. Our team is committed to helping you achieve your most healthy skin with our skin specialists that are highly trained on Skin Laundry laser treatments and products, and overseen by a team of Medical Advisers.

Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!

Skin Laundry Company Culture Highlights

• Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably.
• Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably.
• Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably.
• The Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.

Skin Laundry offers attractive remuneration packages including paid annual leave & birthday leave, medical coverage, free goods & treatment, MPF benefit scheme to the right candidates. Interested parties, please apply with a detailed resume stating expected salary and availability by clicking APPLY NOW.

THE ROLE

To assist the Senior Security Manager in providing the Company and its clients with consistently high standards of Security, Risk Management and Client Service. Ensuring Sotheby’s procedural rules and regulations are enforced; maintaining the highest level of personal safety for staff, visitors and property.  Responsibilities are primarily Hong Kong based, with involvement with other Sotheby’s Asia offices as required.

RESPONSIBILITIES 

• Security Control Room: Oversight of the day to day operations and administration of the Security Department. To manage and operate the security system including access control, CCTV and alarm systems.
• Contract Security Team Management: The supervision and maintenance of consistently high-performance standards; to ensure the Company’s requirements are met, both in Security and Client Service areas. Liaising regularly with the Contract Security Team to identify and resolve any issues; arrange and monitor bookings as required; check and monitor invoices and expenses.
• Incidents/Issues: To assist with damage/loss investigations, CCTV reviewing, reporting, emergency response. Keeping The Head of Security informed at all times.
• Public Areas: The constant assessment of security risks; liaising closely with the relevant Floor Managers; proactive monitoring of all security cover provided by staff, contractors and CCTV; taking corrective action when required.
• Security provision for Events and Sales: Working with the Operations team to fulfil the security requests for events in various locations. Assisting the Senior Security Manager with set up procedures for offsite exhibitions, events and sales, in particular jewellery and high value property.
• Security escort provision: Providing professional security escort service for staff and property as and when required.  
• Health & Safety: Monitor the in-house security team to ensure the deployment of qualified First Aider, investigate H&S related incidents and report to management.       
• Premises safety: To carry out regular premises inspection to ensure the proper implementations of all policies and procedures, and work with related staff to ensure the safety of all hallways, exits, and fire equipment. All actions being taken should be documented for management review. To ensure the validity and appropriate maintenance of all fire equipment.
• Annual Fire Drill: To participate and coordinate with building management and Sotheby’s staff to carry out an annual fire drill, this includes arranging staff to attend the fire talk and assigning fire warden for the drill, and preparing the result / report of the fire drill for management review.
• Operate at all times in line with corporate governance and compliance policies, practices and procedures.

IDEAL EXPERIENCE & COMPETENCIES

• Degree level or equivalent with at least 3 years related experience.
• A responsible, organized individual with experience of delivering consistently high standards of security and client service.
• Basic knowledge of security and fire inspection procedures essential, first aid training would be advantageous.
• Be able to communicate effectively at all levels across the business; with staff, contractors and clients.
• Be able to work calmly under pressure managing emergency situations.
• Be computer literate, with ongoing current knowledge of security and alarm systems.
• Be able to work effectively and independently.
• Be willing to undertake further training as required.
• Be willing to travel when required.
• Excellent verbal and written communication skills; fluency in English and Cantonese/or Mandarin essential. Must be able to read and write Traditional Chinese.

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. 

• Supporting the BSM in property related services 

Please note, this role will be based in our data centre in Hong Kong. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc. 

• Assist Senior Technical Service Manager to prepare reports, change and incident notices as when required. 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 

• Lead minor capital projects for customers/internal purposes 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) 

• Implement and administer inventory control programs/purchase parts and supplies 

Requirements: 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields 

• Excellent collaborator with strong communication skills in English and Mandarin 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Able to read and comprehend single line diagrams 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience  

• Experience of LV WR2, HV WR2 and maintenance of fire service installation

A Snapshot 

As the Maintenance Services Manager, reporting to our Senior Technical Services Manager, you will work closely with our Operations team. Making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site 

Your Day to Day 

The MSM is responsible for the day to day leadership of the team of technicians on the site, reporting and raising issues/tasks to the STSM and as required; 

• Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered 

• Supervise and manage the technical on-site team members to ensure optimal performance is being achieved 

• Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members 

• Handle, investigate and resolve complex technical issues and incidents which arise at the site 

• Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS 

• Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements 

• Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required

• Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operations 

• Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations 

• Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Take part in the 'on call' incident response roster 

Requirements 

• 5+ years of Mechanical and/or Electrical experience in Data Centres (preferred), facilities management, infrastructure, engineering operations or related fields 

• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems 

• Excellent collaborator with strong communication skills in English and Mandarin/Cantonese 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience