A Snapshot 

As the Maintenance Services Manager (MSM) reporting to our Senior Technical Services Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site 
   

Please note this role will be based in our data centre in Singapore. 

Your Day to Day  

The MSM is responsible for the day to day leadership of the team of technicians of the site, reporting and raising issues/tasks to the STSM and as required; 

• Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered 

• Supervise and manage the technical on-site team members to ensure optimal performance is being achieved 

• Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members 

• Handle, investigate and resolve complex technical issues and incidents which arise at the site 

• Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS 

• Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements 

• Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required. 

• Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operations 

• Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations 

• Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required. 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections 
• Take part in the 'on call' incident response roster 

Requirements  

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields 

• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems 

• Excellent collaborator with strong communication skills in English 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience 

Your Impact

As a Technical Services Manager (TSM), you will partner closely with the Senior Technical Services Manager (STSM) and Operations team to help deliver reliable, high-performance data centre operations. This role offers the opportunity to lead critical activities, build strong customer relationships, and contribute to a culture of safety, inclusion, and continuous improvement.

What you'll do

• Take ownership of a defined site area or customer portfolio, managing operations and escalating priorities as needed

• Plan, coordinate, and oversee preventive and reactive maintenance, ensuring change and incident processes are followed

• Collaborate with Development teams on construction and installations, ensuring systems meet operational standards

• Ensure compliance with SOPs, MOPs, EOPs, and regulatory requirements (safety, environmental, building, and industry accreditations)

• Act as the primary operational contact for customers, including incident management and escalation

• Support commissioning, service provisioning, minor projects, and ongoing performance and risk analysis

• Participate in on-call incident response and conduct regular site inspections

What you'll bring

• 5+ years’ experience in data centres, facilities, engineering operations, or related fields

• Ability to develop and review technical documentation (e.g. MOPs, RCA reports)

• Experience managing vendors and coordinating service delivery

• Familiarity with BMS, CMMS, and customer systems

• Strong communication and collaboration skills

• NV1 clearance (or ability to obtain)

• A flexible, proactive mindset with a focus on continuous improvement

Your Impact

As a Technical Services Manager (TSM), you will partner closely with the Senior Technical Services Manager (STSM) and Operations team to help deliver reliable, high-performance data centre operations. This role offers the opportunity to lead critical activities, build strong customer relationships, and contribute to a culture of safety, inclusion, and continuous improvement.

What you'll do

• Take ownership of a defined site area or customer portfolio, managing operations and escalating priorities as needed

• Plan, coordinate, and oversee preventive and reactive maintenance, ensuring change and incident processes are followed

• Collaborate with Development teams on construction and installations, ensuring systems meet operational standards

• Ensure compliance with SOPs, MOPs, EOPs, and regulatory requirements (safety, environmental, building, and industry accreditations)

• Act as the primary operational contact for customers, including incident management and escalation

• Support commissioning, service provisioning, minor projects, and ongoing performance and risk analysis

• Participate in on-call incident response and conduct regular site inspections

What you'll bring

• 5+ years’ experience in data centres, facilities, engineering operations, or related fields

• Ability to develop and review technical documentation (e.g. MOPs, RCA reports)

• Experience managing vendors and coordinating service delivery

• Familiarity with BMS, CMMS, and customer systems

• Strong communication and collaboration skills

• NV1 clearance (or ability to obtain)

• A flexible, proactive mindset with a focus on continuous improvement

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site. 

• First point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting 

Please note, this role will be mainly based in our data centre in Singapore. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers 

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 

• Lead minor capital projects for customers/internal purposes 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Take part in the 'on call' incident response roster 

Requirements 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields 

• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems 

• Excellent collaborator with strong communication skills in English 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience 

A Snapshot 

As the Contracts Manager based in our Japan HQ in Roppongi Hills, you will report to the Associate Director, Contract Operations and work closely with various teams and leadership across the Asia Pacific region, making your mark in a number of ways: 

• The role is responsible for the management of contracts within Property Operations covering Kanto, Kansai, and future regions throughout Japan. 

Your Day to Day  

• Negotiating contracts at the highest levels of the business across throughout, including the development and management of all contractual documentation  
• Providing leadership, guidance, and advice to support the Data Centre Operations teams in all aspects of commercial and contract issues across the entire lifecycle of our data centres  
• Ongoing management of vendors including contract variations, quarterly and monthly vendor reviews, performance management and dispute resolution 
• Contract administration across AirTrunk data centres throughout Japan 
• Review claims including payment claims, invoices, variations, time-related claims and the like  
• Cost management and cost reporting across all active contracts and services  
• Develop and manage effective and streamlined processes and procedures and develop metrics quantifying performance across all data centres  
• Assist with innovations, initiatives and continuous improvements aimed at increasing time and cost efficiencies of our data centre operations  
• Develop and review tender packages including building scope of works, bid templates, tender evaluations, reviews, and recommendations  
• Concurrently manage multiple projects including preparation of support for new data centre capacity and capital improvement projects associated with our existing data centres  
• Travel to data centre sites domestic and internationally as required 

Requirements  

• Tertiary qualifications in a relevant discipline or equivalent commercial business experience 
• Fluency in Japanese and English (written and spoken) 
• Extensive contract management experience at a senior level with responsibility for commercial aspects, including contract preparation, negotiation and administration and dispute resolution.  
• Excellent communication and stakeholder management skills 
• Experience managing Facility Management contracts  
• Previous Data Centre experience desirable but not essential 

A Snapshot 

As the Maintenance Services Manager, reporting to our Senior Technical Services Manager, you will work closely with our Operations team. Making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site 

Your Day to Day 

The MSM is responsible for the day to day leadership of the team of technicians on the site, reporting and raising issues/tasks to the STSM and as required; 

• Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered 

• Supervise and manage the technical on-site team members to ensure optimal performance is being achieved 

• Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members 

• Handle, investigate and resolve complex technical issues and incidents which arise at the site 

• Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS 

• Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements 

• Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required

• Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operations 

• Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations 

• Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Take part in the 'on call' incident response roster 

Requirements 

• 5+ years of Mechanical and/or Electrical experience in Data Centres (preferred), facilities management, infrastructure, engineering operations or related fields 

• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems 

• Excellent collaborator with strong communication skills in English and Mandarin/Cantonese 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience 

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. 

• Supporting the BSM in property related services 

Please note, this role will be based in our data centre in Hong Kong. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc. 

• Assist Senior Technical Service Manager to prepare reports, change and incident notices as when required. 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 

• Lead minor capital projects for customers/internal purposes 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) 

• Implement and administer inventory control programs/purchase parts and supplies 

Requirements: 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields 

• Excellent collaborator with strong communication skills in English and Mandarin 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Able to read and comprehend single line diagrams 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience  

• Experience of LV WR2, HV WR2 and maintenance of fire service installation

 A Snapshot 

As the Maintenance Coordinator (MC) reporting to our Maintenance Service Manager (MSM), you will work closely with our Operations team, making an impact in a number of ways: 

• Supporting the MSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site 

Your Day to Day 

• Support the MSM in delivering asset management services including, asset management delivery planning, maintenance planning, condition monitoring, and lifecycle planning 

• Provide asset data management, utilizing the CMMS/IWMS including maintenance task specifications, drawings and fire engineering reports, records management, wastewater management, air quality management, water quality management and utility efficiency 

• Coordinate the work order and administrative tasks for all on-site activities of technicians/engineers, and suppliers 

• Act as the reliability champion for the site and support delivery of reliability-centered maintenance (RCM) 

• Managing and raising work orders (WO) and access requests for repairs and maintenance tasks 

• Updating the 52 Week Plans and continually reviewing asset management/maintenance plans 

• Continually refining the CMMS system data/information including maintenance performed, uploading of service reports, faults/RCA, and updating of asset information 

• Managing Planned Preventative Maintenance (PPM) and WO processes 

• Support other sites during peak periods/as required 

• Ensure accuracy and high quality of all data entered into applicable system(s) 

• Preparing and controlling documentation for internal and external audits 

• Sourcing relevant data to support completion of monthly, and quarterly reports 

• Ad hoc reporting as required 

• Ensure compliance with, local, state and federal regulatory requirements including environmental, building, fire, health & safety 

• Assisting general site administration tasks 

• Use CMMS and other software to provide/support inventory management (tools, equipment, and consumables) 

• Use the CMMS and other sources of information to increase efficiency, generate customer reports, lower maintenance costs, improve work order management, increase equipment life, and support data-driven maintenance decisions 

Requirements 

• 3+ years’ experience in a maintenance planning function, ideally in critical environment or data centres 

• A degree/technical qualification in a relevant field such as electrical/mechanical/MEP engineering 

• Fluent in both English and Mandarin 

• Strong experience in the use of Computerised Maintenance Management Systems like ServiceNow, Maximo, Si7, Tririga, and Archibus etc 

• Excellent use of Microsoft Packages such as MS Word, Excel, PowerPoint and ability to manipulate and interpret large amounts of data utilizing BI tools, and pivot tables is a plus 

• Familiarity with local/national regulatory codes, guidelines, and permit processes 

• Understanding of ITIL and mechanical and electrical systems 

• Excellent understanding of data centre operations and processes 

• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical team members 

• Analyse complex problems, identify root causes, develop and implement effective solutions 

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. 

• Supporting the BSM in property related services 

Please note, this role will be based in our data centre in Johor Bahru and work on 12 hours shift. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning, gardening, etc. 

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue change and incident notices as when required. 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 

• Lead minor capital projects for customers/internal purposes 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) 

• Ensure the data centre operations including general cleaning and security are well maintained 

• Implement and administer inventory control programs/purchase parts and supplies 

• Covering 12 hours rotating shift operations 

Requirements: 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields 

• Excellent collaborator with strong communication skills in English and Bahasa Malaysia, Mandarin is a plus 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Able to read and comprehend single line diagrams 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience  

A Snapshot 

As the Building Services Manager, you will report to the Operations Director, and work closely with the rest of the Operations team, making your mark in a number of ways: 

• Responsible for physical security operations on site, managing the 24x7x365 outsourced security personnel team 

• Lead all aspects of building operations and soft services, including cleaning, gardening, and grounds maintenance 

• Work closely with technical and facilities teams on all property related matters. 

Please note, this role will be based in our data centre in Johor Bahru. 

Your Day to Day 

• Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas 

• Contract manage a team of security staff to perform security services including access control, visitor registration, and patrolling etc. to ensure the security services are up to the required standard and AirTrunk’s policy 

• Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice 

• Handle emergency situations, supervise and ensure accurate execution of emergency response procedures, including at a user level or on security IT systems 

• Coordinate baseline security clearance requirements for core facility staff 

• Run all soft services at the facility, such as cleaning, waste, landscaping, pest control, hydraulics, maintenance repairs, and any other front of house facilities; lifts, gates, roller shutters etc. 

• Establish and maintain agreements for services listed above, including setting and monitoring critical metrics 

• Conduct regular property inspections to ensure overall cleanliness and upkeep of good property operations 

• Responsible for AirTrunk and customer’s facilities or access requests regarding; loading dock, office, or storage areas 

• Handle complaints and inquiries, and maintain good relationships with customers 

• Coordinate with other departments/teams for R&M requests, projects, and EH&S matters 

• Ensure change management processes are strictly adhered to 

• Ensure compliance with site-held accreditations, including, but not limited to, ISMS, SOC2, PCI 

• Gather quotes and issue work orders 

Requirements:  

• 5+ years of experience in facilities/property/building operations, or front of house services 

• Proficiency in English and Bahasa Malaysia is a must and proficiency in Mandarin / Tamil is a plus 

• Experience managing 3rd party service providers; setting and managing KPIs, negotiating contracts and pricing for services 

• Opex and/or Capex budget management experience 

• Experience supervising, mentoring, and training junior staff 

• Experience developing or implementing processes 

• Familiarity in working with Customer Portals, and at the user level on Security networks (ex accessing CCTV archive data). 

• Effective key partner management experience 

• Strong customer-centric approach, and ability to drive front-line staff attitude change 

• Ability to deliver effective presentations 

• Familiar with local regulations and standards 

• General knowledge in repair & maintenance and health and safety. 

• Able to think out of the box and challenge status quo 

• Experience in environmental and sustainability management such as UL2799 is a plus 

• Incredibly flexible and forward-thinking and energized by change 

A Snapshot 

As the Senior Technical Services Manager, you will report to the Operations Director JHB1 and work closely with the rest of the Operations team, making your mark in a number of ways: 

• Oversee critical environment maintenance planning activities at your data centre 

• Lead, mentor, and train a team of Technical Services Managers, and contract management of site facilities providers for the tactical delivery of maintenance activities 

• Work closely with Building Services Manager on other property related matters 

 Please note, this role will be mainly based in our data centre in Johor Bahru. 

Your Day to Day 

• Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety 

• Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations 

• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations 

• Attend witness testing of all equipment during commissioning to validate sequence of operations 

• Receive and review all operational documentation for new capacity 

• Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers 

• Manage minor capital projects for customers/internal purposes 

• Run all maintenance and repair vendors and OPEX budget 

• Track operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency 

Requirements: 

• 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields 

• Proficient in English and Bahasa Malaysia, Mandarin is a plus 

• Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems 

• Knowledge of local statutory regulations and requirements 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals 

• Able to read and comprehend single line diagrams 

• Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services 

• Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus 

• Good leadership and experience in supervising small teams of technical staff 

• Effective key partner management experience 

• Strong customer centric approach, and ability to drive front-line staff attitude change 

• Ability to deliver effective presentations