OVERVIEW

The Brand Protection Manager plays a key role in safeguarding the brand by identifying and removing counterfeit and unauthorized products across both online and offline markets in the region. The role requires close collaboration with domestic and global partners and strong expertise in regional enforcement environments. Based in Shanghai, regular travels are required.  

RESPONSIBILITIES  

• Act as the primary APAC liaison for the Global Brand Protection team, supporting global initiatives and regional projects.
• Manage strategic relationships with relevant authorities (Customs, MSA, PSB, etc.), and online marketplaces in the region to facilitate successful risk analysis and enforcement.
• Take the lead in monitoring and responding to the unauthorized resale of ALO products on physical and online marketplaces including conducting investigations and initiating relevant civil and criminal actions.
• Provide regular enforcement updates and risk insights.
• Oversee vendor activity, ensuring data quality and protocol compliance.
• Analyze trends and support process improvements.

QUALIFICATIONS

• 8+ years of full‑time experience in anti‑counterfeiting enforcement and brand protection.
• Strong knowledge of intellectual property law, including civil and criminal frameworks, trademark strategy, prosecution, and use requirements.
• Proven experience working with law enforcement, customs, investigators, agencies, and law firms.
• Familiarity with APAC online platforms and social media ecosystems.
• Fluent in English and effective in cross‑cultural, global team environments.
• Highly organized, proactive, adaptable, and willing to work flexible hours.
• Must be currently based in Shanghai or Hong Kong

#S-DNI

OVERVIEW

The Senior Brand Protection Manager, APAC plays a key role in safeguarding the brand by identifying and removing counterfeit and unauthorized products across both online and offline markets in the region. The role requires close collaboration with domestic and global partners and strong expertise in regional enforcement environments. Based in Shanghai, regular travels are required.  

RESPONSIBILITIES  

• Act as the primary APAC liaison for the Global Brand Protection team, supporting global initiatives and regional projects.
• Manage strategic relationships with relevant authorities (Customs, MSA, PSB, etc.), and online marketplaces in the region to facilitate successful risk analysis and enforcement.
• Take the lead in monitoring and responding to the unauthorized resale of ALO products on physical and online marketplaces including conducting investigations and initiating relevant civil and criminal actions.
• Provide regular enforcement updates and risk insights.
• Oversee vendor activity, ensuring data quality and protocol compliance.
• Analyze trends and support process improvements.

QUALIFICATIONS

• 10+ years of full‑time experience in anti‑counterfeiting enforcement and brand protection.
• Strong knowledge of intellectual property law, including civil and criminal frameworks, trademark strategy, prosecution, and use requirements.
• Proven experience working with law enforcement, customs, investigators, agencies, and law firms.
• Familiarity with APAC online platforms and social media ecosystems.
• Fluent in English and effective in cross‑cultural, global team environments.
• Highly organized, proactive, adaptable, and willing to work flexible hours.
• Must be currently based in Shanghai or Hong Kong

#S-DNI

THE ROLE

To assist the Senior Security Manager in providing the Company and its clients with consistently high standards of Security, Risk Management and Client Service. Ensuring Sotheby’s procedural rules and regulations are enforced; maintaining the highest level of personal safety for staff, visitors and property.  Responsibilities are primarily Hong Kong based, with involvement with other Sotheby’s Asia offices as required.

RESPONSIBILITIES 

• Security Control Room: Oversight of the day to day operations and administration of the Security Department. To manage and operate the security system including access control, CCTV and alarm systems.
• Contract Security Team Management: The supervision and maintenance of consistently high-performance standards; to ensure the Company’s requirements are met, both in Security and Client Service areas. Liaising regularly with the Contract Security Team to identify and resolve any issues; arrange and monitor bookings as required; check and monitor invoices and expenses.
• Incidents/Issues: To assist with damage/loss investigations, CCTV reviewing, reporting, emergency response. Keeping The Head of Security informed at all times.
• Public Areas: The constant assessment of security risks; liaising closely with the relevant Floor Managers; proactive monitoring of all security cover provided by staff, contractors and CCTV; taking corrective action when required.
• Security provision for Events and Sales: Working with the Operations team to fulfil the security requests for events in various locations. Assisting the Senior Security Manager with set up procedures for offsite exhibitions, events and sales, in particular jewellery and high value property.
• Security escort provision: Providing professional security escort service for staff and property as and when required.  
• Health & Safety: Monitor the in-house security team to ensure the deployment of qualified First Aider, investigate H&S related incidents and report to management.       
• Premises safety: To carry out regular premises inspection to ensure the proper implementations of all policies and procedures, and work with related staff to ensure the safety of all hallways, exits, and fire equipment. All actions being taken should be documented for management review. To ensure the validity and appropriate maintenance of all fire equipment.
• Annual Fire Drill: To participate and coordinate with building management and Sotheby’s staff to carry out an annual fire drill, this includes arranging staff to attend the fire talk and assigning fire warden for the drill, and preparing the result / report of the fire drill for management review.
• Operate at all times in line with corporate governance and compliance policies, practices and procedures.

IDEAL EXPERIENCE & COMPETENCIES

• Degree level or equivalent with at least 3 years related experience.
• A responsible, organized individual with experience of delivering consistently high standards of security and client service.
• Basic knowledge of security and fire inspection procedures essential, first aid training would be advantageous.
• Be able to communicate effectively at all levels across the business; with staff, contractors and clients.
• Be able to work calmly under pressure managing emergency situations.
• Be computer literate, with ongoing current knowledge of security and alarm systems.
• Be able to work effectively and independently.
• Be willing to undertake further training as required.
• Be willing to travel when required.
• Excellent verbal and written communication skills; fluency in English and Cantonese/or Mandarin essential. Must be able to read and write Traditional Chinese.

A Snapshot 

As the Maintenance Services Manager, reporting to our Senior Technical Services Manager, you will work closely with our Operations team. Making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site 

Your Day to Day 

The MSM is responsible for the day to day leadership of the team of technicians on the site, reporting and raising issues/tasks to the STSM and as required; 

• Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered 

• Supervise and manage the technical on-site team members to ensure optimal performance is being achieved 

• Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members 

• Handle, investigate and resolve complex technical issues and incidents which arise at the site 

• Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS 

• Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements 

• Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required

• Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operations 

• Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations 

• Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Take part in the 'on call' incident response roster 

Requirements 

• 5+ years of Mechanical and/or Electrical experience in Data Centres (preferred), facilities management, infrastructure, engineering operations or related fields 

• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems 

• Excellent collaborator with strong communication skills in English and Mandarin/Cantonese 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience 

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. 

• Supporting the BSM in property related services 

Please note, this role will be based in our data centre in Hong Kong. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc. 

• Assist Senior Technical Service Manager to prepare reports, change and incident notices as when required. 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 

• Lead minor capital projects for customers/internal purposes 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) 

• Implement and administer inventory control programs/purchase parts and supplies 

Requirements: 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields 

• Excellent collaborator with strong communication skills in English and Mandarin 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Able to read and comprehend single line diagrams 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience  

• Experience of LV WR2, HV WR2 and maintenance of fire service installation