We are looking for a Supply Business Analyst to join our Global Delivery Operations team and play a pivotal role in shaping the future of courier supply. In this position, you will support our relentless pursuit of operational excellence across all regions by delivering data-driven insights that optimize how our pool of couriers functions. Your work will directly impact platform quality for our users by enhancing courier onboarding, activation, retention, and overall supply performance.

You’ll collaborate closely with dedicated analytics and product teams, leveraging market context to drive impactful decisions. If you’re passionate about using data to solve complex challenges and thrive in a fast-paced, results-oriented environment, this is the role for you!

What You’ll Do

• Analyze and improve all aspects of courier supply operations, including onboarding processes, courier activation, and retention strategies.
• Conduct ad hoc analyses to address immediate operational needs while also contributing to larger, cross-functional projects that build the foundation for the future of supply.
• Use data-driven insights to enhance operational efficiency and platform quality across regions.
• Partner with analytics, product, and other operational teams to align on goals and execute initiatives.
• Leverage tools like SQL, Python and machine learning models to uncover trends and opportunities.
• Explore and implement AI-driven solutions to streamline day-to-day workflows and decision-making.
• Communicate findings and recommendations effectively to stakeholders at all levels.

What We’re Looking For

• A results-driven mindset with a sense of urgency
• A strong analytical foundation: terms like regression, SQL, Python, or ML models excite rather than intimidate you
• Understanding of causal inference and statistical concepts such as p-values
• Comfort tackling both quick, tactical analyses and strategic, long-term projects.
• Curiosity and enthusiasm for leveraging AI to enhance your work.
• Experience with or willingness to learn and use BI tools like Looker
• Collaborative spirit and the ability to thrive in a cross-functional, dynamic environment.
• Bonus: Background in operations research and optimization. Familiarity with supply chain, logistics, or marketplace operations.

Why Join Us?

At Wolt, the Global Delivery Operations team is at the heart of ensuring a seamless experience for our users and couriers alike. You’ll have the opportunity to influence how we scale and optimize our courier network globally, working alongside talented teams in analytics, product, and beyond. If you’re ready to make an impact with data and innovation, we’d love to hear from you!

About Consumer Analytics at Wolt 

The team partners closely with Wolt's product organization and business partners to make sure the right insights reach the right people at the right time, building a culture where data is a natural part of how we work, not a bottleneck or an afterthought.

The Core Experience team sits at the heart of this, covering the full customer journey from opening the app to completing an order – browsing, search, in-venue experience, cart and checkout. Data Scientists here work hand in hand with product teams, combining rigorous experimentation with sharp business judgment to move fast without sacrificing confidence. 

About the Consumer Data Science Team

The team partners closely with Wolt's product organization and business partners to make sure the right insights reach the right people at the right time, building a culture where data is a natural part of how we work, not a bottleneck or an afterthought.

The Core Experience team sits at the heart of this, covering the full customer journey from opening the app to completing an order – browsing, search, in-venue experience, cart and checkout. Data Scientists here work hand in hand with product teams, combining rigorous experimentation with sharp business judgment to move fast without sacrificing confidence. 

What you’ll be doing

As a Data Scientist at Wolt, your role involves diving into our data to solve crucial business problems. The scope of this role ranges from diagnosing problem areas to identifying solutions to designing experiments and ultimately influencing decision-making. This is a rare, operational and actionable data-driven experience that requires a good mix of technical and stakeholder engagement skills. When you join this team, you will be driving action from the frontlines, rather than just doing yet another analytics or data science role. Data Scientists at Wolt take ownership of the business outcomes. 

If you enjoy finding patterns amidst the chaos, are excited to build from 0 to 1, and have experience using data science skills to solve business problems, we're looking for someone like you.

Our humble expectations

• 3+ years of experience in an analytics or data science position
• Experience working with product funnels and user journeys
• Proficiency in SQL and Python
• Hands-on experience in designing and analysing A/B testing
• Experience in using AI in your work to accelerate work velocity, automate repetitive tasks, and generate SQL queries and experiment readouts
• Prior experience building intuitive data visualizations and dashboards that influence business decisions, utilizing tools like Tableau, Mixpanel, Looker, or similar

What we offer

• The online delivery platform that Wolt is building will offer you interesting and complex challenges, together with the opportunities to create a big impact with your skills. Lots of geolocational and temporal data in real-time, combined with differences in the economics and dynamics of the cities we operate in, make Wolt both a challenging and interesting company to practice analytics!
• You have the chance to decide the ways of working: hybrid, at the office, or remote within Stockholm or Helsinki. 💙
• You would get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognize that if we don’t learn, we won’t stay still but fall behind and keep in mind that Luke was Yoda’s greatest achievement.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

For any further questions about the position, you can turn to Senior Talent Acquisition Partner - Zhanna Filintseva via zhanna.filintseva@wolt.com

We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

We are excited to announce that we are seeking a Manager to join our world-class Finance & Strategy team. 

You will be part of the Central Finance & Strategy team at Wolt. The team’s direct and primary responsibility is to ensure that everyone within Wolt has access to timely and accurate management reporting data at all times. This responsibility includes maintaining and developing the best-in-class reports used for weekly, monthly and quarterly review of the business as well as a thorough, accurate review and analysis of the business, which is directly presented to top-management on a weekly basis.

In order to achieve this, the team operates in close collaboration with cross-functional teams within Wolt and DoorDash, such as the global Finance & Strategy team, as well as Accounting, Analytics, Product and local market teams. In addition, there are exciting opportunities to leave your mark in further developing our existing data systems as well as long-term projects such as our data integration with our colleagues at DoorDash. 

Your team is part of the global Finance & Strategy team. The F&S team is the counterpart for our business, ensuring that the forecasting, budgeting, planning and reporting systems, processes and timelines are up to the exceptional standards we strive for at Wolt. In order to do so, your role will help us to jointly develop our reporting and data structures with our Finance and Analytics teams to enable us to do even more. Support the process of providing financial and strategic targets, follow-up and guidance to our Operations and Quality leadership.

What you'll be doing

• Ensure timely and accurate data for our F&S colleagues and business counterparts to base their decisions on
• Help prepare and develop and analyze financial reports, including weekly, monthly and quarterly management reports and forecasts
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations to management
• Participate in the continued development of accurate and effective management reporting for the entire Wolt organization, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies.
• Collaborate with cross-functional teams, including Analytics and functional F&S to understand business drivers and align our data flows and reporting systems accordingly
• Be part of the long-term integration of our data systems and reporting tools to the DoorDash environment
• Support ad-hoc data requests and reporting requests as needed

Our humble expectations

• Bachelor's degree in finance, accounting, economics, or a related field
• 5+ years of experience in a highly analytical role like financial planning and (business) analysis or in a similar FP&A environment
• Strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Looker). Experience and ability to work with large amounts of data
• Strong communication skills, with the ability to present complex financial and data-related information in a clear and concise manner
• Solid understanding of data flows, structures and databases are a must (knowledge of SQL, JavaScript or Python an advantage)
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Knowledge of accounting principles and financial reporting standards considered an advantage

About the Consumer Pricing and Discounts Domain

The Consumer Pricing and Discounts Data Science team is committed to consumer-first pricing and discounts that are fair, transparent, and compliant. We create innovative pricing & discounts solutions that offer clear value for our consumers with a focus on affordability. We collaborate cross-functionally to achieve both short-term and long-term business goals, balancing topline impact with bottom-line profitability tradeoff. Our team of Data Scientists partners closely with the Strategy & Operations business team as well as Product & Engineering, conducting experiments, advanced analytical data exploration, algorithmic modelling and operational reporting to enhance our consumer pricing & incentives strategies.

What you’ll be doing

As a Senior Data Scientist at Wolt, your role involves diving into our data to solve crucial business problems. This role is a great fit for a versatile generalist who can bridge pricing and growth initiatives, connecting the dots across functions to drive business impact. It suits someone who thrives in a cross-functional environment, brings strong business judgment, and can balance priorities within a dynamic team. The position plays a key role in shaping strategy while keeping execution aligned with broader objectives.

The scope spans the full lifecycle - from research and discovery to modelling and experimentation. Responsibilities include defining success through clear measurement frameworks, identifying business opportunities, and tracking performance via reporting. It’s an opportunity to turn insights into action and influence outcomes.

Our humble expectations

• 5+ years of experience in an analytics or data science position
• Proficiency in SQL and Python/R
• Prior experience building intuitive data visualizations and dashboards that influence business decisions, utilizing tools like Tableau, Mixpanel, Looker, or similar
• Strong business acumen and ability to connect analytical work (models, research, frameworks) to real business impact

What we offer

• The online delivery platform that Wolt is building will offer you interesting and complex challenges, together with the opportunities to create a big impact with your skills. Lots of geolocational and temporal data in real-time, combined with differences in the economics and dynamics of the cities we operate in, make Wolt both a challenging and interesting company to practice analytics!
• You can choose the location from our tech hubs in Helsinki or Stockholm. You have the chance to decide the ways of working: hybrid, at the office, or remote within Finland or Sweden. 💙
• You would get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognize that if we don’t learn, we won’t stay still but fall behind and keep in mind that Luke was Yoda’s greatest achievement.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

For any further questions about the position, you can turn to Senior Talent Acquisition Partner - Zhanna Filintseva via zhanna.filintseva@wolt.com

The Courier Analytics Team at Wolt focuses on solving complex delivery-related logistical and operational challenges, and our objective is to improve Wolt’s logistics efficiency while delivering an exceptional delivery experience for all parties in our 3-sided marketplace.

Data Scientists at Wolt work to uncover insights and turn them into relevant recommendations, driving decisions for the entire organisation. On the Courier team, we are particularly focused on optimising routing and task assignment efficiency,  predicting delivery times with higher accuracy, and aiming for a flawless delivery experience for both our couriers and customers to boost retention. 

We achieve this by ensuring Courier Group’s product development is rooted in experimentation with the primary goal of delivering impactful results rather than sole features.  By analytical deep-dives, impact estimation, and delving deep into observational data to expose hidden trends and untapped opportunities, our Data Scientists serve as objective advisors, helping to decipher the 'why' behind the data, thereby enabling smarter decisions that align with our overall business strategy. 

What you’ll be doing

• Take Ownership: Drive the Logistics analytics topics within Courier Analytics, becoming the go-to expert in this critical area.
• Drive Experiment-Guided Product Development: Serve as the catalyst for analytical deep-dives and controlled experiments that illuminate Wolt's complex marketplace dynamics and causal chains.
• Champion Statistical Rigour and a Data-Driven Mindset: Serve as an internal advocate for the crucial role of statistical rigour in data analysis. Your advocacy will foster a culture where data isn't just used, but used wisely, reinforcing the integrity of our decision-making processes.
• Collaborate Across Teams: Work closely with cross-functional teams, including Product, Design, Engineering, and Operations, to integrate data-driven decision-making into their workflows.

Our humble expectations

• 5+ years of experience in an analytics or data science position
• Proficiency in SQL and Python/R, and AI IDE tools
• Hands-on experience in designing and analysing A/B testing, coupled with knowledge of quasi-experimental methodologies
• A strong grasp of core concepts and models for causal inference, enabling you to expose complex cause-and-effect relationships within data
• Prior experience building intuitive data visualizations and dashboards that influence business decisions, utilizing tools like Tableau, Mixpanel, Looker, or similar

What we offer

• The online delivery platform that Wolt is building will offer you interesting and complex challenges, together with the opportunities to create a big impact with your skills. Lots of geolocational and temporal data in real-time, combined with differences in the economics and dynamics of the cities we operate in, make Wolt both a challenging and interesting company to practice analytics!
• You have the chance to decide the ways of working: hybrid, at the office, or remote within Stockholm or Helsinki. 💙
• You would get to work in a company culture where we take ownership beyond the obvious, do common things uncommonly well, we think big but stay humble, do right by people, we treat others kindly and justly, recognize that if we don’t learn, we won’t stay still but fall behind and keep in mind that Luke was Yoda’s greatest achievement.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

For any further questions about the position, you can turn to Senior Talent Acquisition Partner - Zhanna Filintseva via zhanna.filintseva@wolt.com

The Global Support team drives Wolt’s long-term strategy, scalable processes, and sustainable business models across our 30+ markets. We work closely with regional teams, and functional leaders across Product, Analytics, Legal, Other Global functions and more to execute high-impact, company-wide initiatives.

We’re looking for a Strategy & Operations Manager to join our Global Support team. In this role, you will redefine how we collect, analyze, and act on refunds and contact rate, working closely with regional and product teams to improve customer experience - ensuring their voices shape our decisions and initiatives. 

Strategy and Operations Managers are critical in standardising and improving our operating models across our markets. To be successful in this role is to have an impact across multiple markets in a way that positively impacts our overall customer experience and helps us become more financially efficient as a business. 

What you’ll be doing

The Employee’s duties and responsibilities include among other things:

• Optimize Contact Rate Reduction: Systematically analyze and address key drivers of customer support inquiries. Develop and implement high-impact process improvements, prioritize automation opportunities, and collaborate with the Support Product team to enhance self-service solutions.
• Drive Data-Backed Operational Excellence: Establish and refine KPIs to monitor performance, conduct deep-dive analyses to identify trends, and generate actionable insights that inform strategic decisions.
• Strategic Stakeholder Engagement: Build and maintain strong partnerships with Regional Support, Product, Analytics, Merchant Operations, and Delivery Operations teams to drive alignment on key business objectives.
• Expand Outsourcing Capabilities: Strategically assess and implement internal and external outsourcing opportunities to optimize cost, efficiency, and service quality.
• Ensure Agile Response to Business Needs: Maintain a proactive and flexible approach to addressing urgent operational challenges—whether responding to performance fluctuations in specific markets, supporting new product launches, or facilitating entry into new markets.
• Scale Wolt’s Operational Model: Identify and execute opportunities to enhance tools, products, and workflows across functions, ensuring operational efficiency and scalability as the business grows.

Qualifications 

• Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment. Experience in tech, support, or delivery is a plus, but not required
• Data-driven & Analytical – Strong skills in analytics, research, and problem-solving. You use data to drive strategy, monitor performance, and uncover improvement opportunities.
• Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities. You thrive in structured problem-solving and have a bias for action.
• Excellent Communication – Strong storytelling and data-backed decision-making. You communicate insights and strategic visions clearly at all levels.
• Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
• Tooling –  Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.
• Additional Requirements – Fluency in English and valid EU work authorization. 

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙