The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

Senior Technical Account Manager - EMEA

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

What You'll Do:

• Build Relationships: Help customers succeed by building successful relationships throughout the entire customer journey.
• Technical Strategy: Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives.
• Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
• Cross-Functional Advocacy: Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests.
• Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
• Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
• Travel: Travel up to 10% of the time to meet with customers.

What We're Looking For:

• Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch.
• Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting.
• Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
• Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
• Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
• Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
• Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).

Amazing! What’s next: If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch! You can generally expect 4 stages with us:

1. 30-45 minute call with a Talent Partner.
2. 45-minute Depth of Expertise Interview with the hiring manager.
3. 1-hour Skills interview/presentation with the wider team.
4. 1-hour Company Values interview.

Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally:

• Equity: Participate in Aiven’s equity plan.
• Flexibility: Balance work and life with our hybrid work policy.
• Gear: Choose the equipment you need to set yourself up for success.
• Learning: Use your Professional Development Plan budget for learning opportunities.
• Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
• Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Open Source: Get paid to contribute to open-source projects via our Plankton program.
• Volunteering: Use up to 5 days per year to volunteer for a cause of your choice.

How to Recognize and Avoid Employment Scams: There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person. Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities: Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. If you have any questions before applying please write to us at recruitment@aiven.io.