Business Title - Senior Coupa Administrator 

About the Role 

We are seeking an experienced Coupa Administrator to take ownership and provide strategic leadership for our Coupa ecosystem. This is a senior, hands-on role for someone who is passionate about building a world-class Procure-to-Pay function. You will be the organization's foremost expert on Coupa, accountable for its performance, roadmap, and adoption. 

A key part of your mission will be to act as a strategic and influential partner to the Procurement department, guiding them on best practices and shaping how the platform is run to maximize efficiency and value. You will also serve as the technical lead and mentor for our other team members who assist with Coupa operations, helping to elevate their skills and ensure operational excellence. 

Key Responsibilities 

• Assume primary ownership of the Coupa platform, serving as the lead strategist responsible for its day-to-day stability and long-term strategic improvements. 

• Architect and implement end-to-end P2P solutions, driving the adoption of new features and managing platform release cycles. 

• Influence and guide the Procurement team on process optimization, ensuring the platform's configuration and usage align with strategic business goals. 

• Guide, mentor, and upskill team members 

• Serve as the escalation point for the most complex technical issues, including integration troubleshooting and advanced configuration challenges. 

• Maintain and optimize all core Coupa configurations (e.g., business rules, approval chains, chart of accounts, suppliers). 

• Proactively monitor and enforce data quality standards across supplier data, catalogs, and accounting structures. 

• Perform basic ad-hoc operational tasks in Workday Financials as needed to assist the wider finance team. 

• Create and own all documentation for processes, configurations, and best practices. 

Qualifications & Experience 

• 10+ years of hands-on experience in a Coupa-focused role with a clear progression towards platform ownership and strategy. 

• Deep, expert-level knowledge of Coupa modules, including Procure-to-Order (P2O), and their underlying architecture. 

• Proven ability to influence and advise senior stakeholders and business partners, particularly within Procurement functions. 

• Strong understanding of system configuration, business rules, complex approval workflows, user roles, and integration points. 

• Experience mentoring or providing technical guidance  

• Excellent problem-solving, documentation, and communication skills, with a demonstrated ability to work independently and lead through influence. 

Preferred Qualifications 

• Significant experience with Coupa integrations, particularly with ERP systems like Workday Financials. 

• Configuration experience on Workday Financials 

• Experience in change management, process documentation, or developing internal training programs. 

• Coupa certifications (e.g., Coupa Admin, Coupa Certified Professional, Solutions Architect) are a strong plus. 

Role Overview

We are seeking a Senior NetSuite Engineer to serve as a technical and functional owner of NetSuite, with deep expertise across Order-to-Cash (O2C), Record-to-Report (R2R), and core accounting processes. This role will partner closely with Finance, Accounting, Revenue Operations, Tax, and IT to design, build, and scale NetSuite solutions that enable accurate financial reporting, operational efficiency, and compliance.

The ideal candidate combines strong accounting domain knowledge with hands-on NetSuite configuration and development expertise, and has experience supporting complex revenue models, multi-entity environments, and close automation.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

NetSuite Ownership & Solution Design

• Act as a senior technical and functional lead for NetSuite, owning design decisions and best practices across O2C and R2R
• Translate business requirements into scalable NetSuite solutions using native configuration and custom development where required
• Lead NetSuite architecture decisions across subsidiaries, accounting books, and integrations

Order-to-Cash (O2C)

• Own NetSuite support and enhancements for
• Quotes → Sales Orders → Billing → Revenue Recognition → Cash Application
• Configure and optimize
• Billing schedules, invoice automation, and credit memo workflows
• Revenue Recognition including SSP, fair value pricing, and rev rec rules
• Multi-element arrangements, usage-based billing, subscriptions, and amendments
• Partner with Sales Ops and RevOps on
• Salesforce → NetSuite integrations
• Deal structure validation and downstream accounting impacts
• Reduce manual effort, billing errors, and revenue leakage through automation and controls.

Record-to-Report (R2R) & Accounting

• Own NetSuite processes supporting
• General Ledger, AP, AR, Fixed Assets, Intercompany, and Consolidations
• Design and enhance
• Month-end and quarter-end close workflows
• Journal entry automation and approvals
• Account reconciliations and variance analysis support
• Support multi-entity, multi-currency, and multi-book accounting environments
• Ensure alignment with GAAP/IFRS requirements, SOX controls, and audit readiness

Customization & Development

• Develop and maintain
• SuiteScript (1.0 / 2.x), SuiteFlow workflows, SuiteBuilder customizations
• Saved searches, dashboards, KPIs, and financial reports
• Build robust approval workflows, validations, and exception handling
• Optimize system performance and reduce technical debt

Integrations & Data Management

• Own and support integrations between NetSuite and
• Salesforce, billing platforms, payment processors, banks, tax engines, and data warehouses
• Partner with integration teams to ensure
• Data accuracy, idempotency, and error handling
• Lead data migrations, transformations, and historical data loads

Controls, Compliance & Audit

• Design and maintain SOX-compliant controls within NetSuite
• Support internal and external audits by
• Providing system documentation
• Explaining configurations and accounting logic
• Ensure strong role-based access controls and segregation of duties

Stakeholder Partnership & Leadership

• Serve as a trusted advisor to
• Accounting, FP&A, RevOps, Tax, and Finance leadership
• Lead NetSuite initiatives including
• New module rollouts
• Re-implementations or major upgrades
• Mentor junior NetSuite administrators and engineers
• Create and maintain system documentation and runbooks.

Required Qualifications 

• 7–10 years of experience with NetSuite ERP environments
• Strong hands-on experience supporting O2C and R2R processes
• Experience in SaaS, subscription, or usage-based revenue models strongly preferred
• Proven experience supporting month-end close and revenue accounting teams

Technical Skills

• Expert in: NetSuite GL, AR, AP, Revenue Management, and Billing
• SuiteScript (2.x preferred), SuiteFlow, and Saved Searches
• Strong experience with:
• Revenue Recognition (ASC 606)
• Multi-entity and intercompany accounting
• NetSuite integrations and data imports
• Concur, Coupa and other financial systems

• Working understanding of:
• GAAP accounting principles
• Revenue recognition and deferred revenue
• Financial close and reporting processes
• Ability to connect system design decisions to downstream accounting and reporting impacts

Soft Skills

• Excellent communication skills; able to bridge technical and accounting audiences
• Strong problem-solving mindset with attention to detail
• Comfortable operating in fast-paced, ambiguous environments
• Ability to lead initiatives independently and influence without authority

Preferred Qualifications

• NetSuite certifications (Administrator, ERP Consultant, SuiteCloud Developer)
• Experience with
• SOX-compliant environments
• Pre-IPO or public company finance systems
• Global tax engines (Avalara, Vertex)
• Prior experience leading a NetSuite re-implementation or major transformation

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Job Summary:

The Service Delivery Associate will be responsible for supporting IT service management processes, ensuring smooth operations, and contributing to continuous service improvement for various TEG Business Units - Economist Intelligence, Economist Impact and Economist Newspaper. This role involves assisting with Incident, Problem, Change, and Service Request management, working closely with IT, DevOps, Engineering, Product, Project, Support teams, Vendors and stakeholders to maintain high service quality and efficiency.

Key Responsibilities:

Service Management & Operations:

• Assist in managing ITSM processes, including Major Incident, Incident, Service Request, Problem, Change, and Request Management.
• Ensure compliance with ITIL best practices and organizational policies.
• Support service level agreements (SLAs) and internal OLAs.
• Monitor ITSM tool (JIRA, Confluence, ServiceNow, etc) usage and ensure accurate documentation of incidents and requests.
• ITSM Process Documentation for Digital Products & Services
• Contribute to delivering our service management strategy
• Build strong relationships with engineers and business stakeholders
• Support the transition of new services and features into BAU support

Major Incident Management:

• Responsible for overseeing and resolving high-priority IT incidents that significantly impact business operations. 
• Coordinate response efforts, engage relevant teams, communicate updates to stakeholders, and drive rapid resolution to minimize downtime. 
• Analyze incidents to identify root causes and implement preventive measures to reduce future risks.

Incident, Service Requests & Problem Management:

• Assist in triaging, tracking and resolving IT incidents, Service Requests & Problems.
• Take ownership of ticket queues, manage aging and keep daily churn healthy
• Work with technical teams to perform root cause analysis and implement preventive measures.
• Maintain incident records and generate reports for performance analysis.

Change & Release Management:

• Support change management processes, documentation and workflows as needed
• Assist in coordinating planned system changes and evaluating their impact.
• Monitor post-change performance to ensure minimal disruption to services.

Continuous Service Improvement:

• Identify areas for improvement in ITSM processes and suggest enhancements.
• Support automation initiatives and efficiency improvements in IT service delivery.
• Assist in gathering and analyzing service performance data.
• Contribute to reporting and the development of service dashboards
• Support the use of automation and AI to streamline processes 

Stakeholder & Communication Management:

• Act as a point of contact for IT service-related queries and escalations.
• Collaborate with IT teams and business stakeholders to ensure service alignment.
• Participate in service review meetings and contribute to reporting activities.

Qualifications & Skills:

Education & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3 to 6 years of experience in IT service management, help desk, or technical support
• Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc

Technical Skills:

• Thorough understanding of ITIL principles and IT service management frameworks.
• Familiarity with IT operations, cloud services, and enterprise IT environments.
• Proficiency in ITSM tools and ticketing systems (ServiceNow, Jira, Salesforce, etc)

Desirable:

• Understanding/skills in Observability & monitoring tools (NewRelic)
• Understanding/skills in subscription & payments (Zuora, Salesforce, Cybersource etc)
• Understanding of Content Management systems
• Understanding of DW/BI, AI/ML 

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented with strong organizational skills.

Preferred Certifications:

• ITIL Foundation Certification
• ServiceNow Certified System Administrator (preferred but not required).
• Fundamentals of Jira, Confluence, other ITSM tools

#LI-Hybrid 

The Salesforce Developer Lead will support the expansion of our Salesforce capabilities while working on projects from requirement gathering to design and implementation. Responsibilities will include Salesforce configuration and development (Apex and LWCs) along with system maintenance and customization to support business requirements. The role demands considerable Salesforce.com experience developing programmatically and providing architectural recommendations.This is an exciting role which will allow the successful candidate to gain exposure to multiple Salesforce Clouds and be a part of a dynamic team, interacting with stakeholders across different departments and levels.

How you will contribute:

• Proactively interact with stakeholders to understand Salesforce requirements and subsequently translate them into technical specifications;
• Manage delivery of functional and technical solutions and system integrations including testing strategy and execution;
• Ensure proposed technical solutions meet Salesforce coding best practice and code coverage to be at 90%+;
• Manage existing and build new integrations between Salesforce and other applications;
• Perform and execute functional testing;
• Work with business colleagues to gain user acceptance and take up;
• Create and keep Salesforce related technical documents and training materials up-to-date;
• Keep up-to-date with new Salesforce releases and promptly identify features which could add value to the Economist’s Salesforce users and those which will impact existing processes and require urgent attention as required;
• Perform administrative tasks such as creating or updating fields, page layouts, process builders and flows, reports and dashboards and managing data using data loader or other tools.
• Experience working in a product led development environment, with a focus on quality and velocity to deliver our roadmap.

The ideal skills for this role are:

• Relevant bachelor’s degree (or equivalent);
• At least Administrator, Platform Developer I. Platform Developer II and Javascript Developer certifications.
• In depth and progressive Salesforce experience (from administrator to developer) gained in a similar role;
• Experience working on Salesforce products - Sales, Service and Experience Clouds;
• Knowledge of REST and SOAP API's, along with understanding semi-structure data like JSON;
• Ability to design complex SOQL and SOSL queries;
• The development of custom front-end Lightning Web Components;
• Point-and-click development within a Lightning environment;
• Analysis and design through to successful implementation of Salesforce.com, including experience with Salesforce.com developer toolkit including Apex Classes, Controllers, Triggers, Batch jobs;
• Ability to manage code coverage within the governance limit;
• Ability to provide application users with technical and functional support;
• A good understanding of the Salesforce data model, alongside designing future object definitions and relationships;
• Exposure to Agile development methodologies and JIRA as a project management application;
• A proven track record of successful project delivery with at least three full project life cycles completed;
• Excellent teamwork with both clients and colleagues;
• Experience in development in Typescript/React/Next,js
• Experience in developing on cloud infrastructure, ideally AWS (not essential)

#LI-Hybrid 

We are looking for a skilled QA Automation Consultant with strong expertise in Salesforce and AWS Connect testing to join our growing team. The ideal candidate will have hands-on experience in QA projects,Salesforce automation implementations, and AI-driven application testing, including Agentforce and Generative/Agentic AI use cases.

This role requires ownership of the QA lifecycle, active contribution to automation framework design, and successful delivery of Salesforce QA Automation initiatives.

Key Responsibilities:

• Strong background in Salesforce QA Automation projects, including web, API, voice, and chat-based applications
• Hands-on experience in automation tools such as Playwright (with AI SDK), REST Assured, JMeter/K6, JUnit/TestNG (preferred), and working knowledge of Provar, Selenium WebDriver, Java, Python, Selenium Grid, Cucumber, Maven, and CI/CD pipeline integrations
• Experience in leading or independently managing the complete QA lifecycle including Test Plan creation, Test Scenario design, Test Case/Script development, execution, and defect lifecycle management
• Estimate, prioritize, plan, and coordinate testing activities across Agile, Waterfall, or Hybrid SDLC/STLC models
• Ability to design and build automation frameworks from scratch, with strong expertise in automation architecture, reusable components, and regression suite development
• Successfully delivered at least one Salesforce QA Automation implementation, including in-sprint automation and regression coverage
• Experience in managing both Manual and Automation testing activities and identifying reusable test assets
• Strong understanding of Salesforce solution design, architecture fundamentals, and business requirements validation
• Experience or knowledge of Salesforce Agentforce Agents (Voice/Chat/Email/Slack/SMS) and testing of Agentic & Generative AI applications is a plus
• Salesforce Agentforce Specialist Certification and Agentforce Legend rank; Salesforce Administrator certification is a big plus
• Experience testing Salesforce Service Cloud Voice (SCV), MIAW, Live Agent, AWS Connect, AWS Voice & Chat Agents, and IVR telephony systems is preferred
• Ability to leverage Generative and Agentic AI tools for QA optimization including test data generation, test case generation, status reporting, and other QA artifacts
• Write and execute test cases based on requirements, maintain requirement traceability using tools such as Zephyr/TestRail/X-Ray, and log/manage defects in Jira
• Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT), actively participate in defect triage, and guide customers through the UAT process

Soft Skills:

• Strong presentation skills (remote and in-person), including stakeholder-facing discussions
• Ability to lead user story clarification sessions with business and internal teams
• Clear and effective communication of QA status, risks, and mitigation plans
• Highly organized, accountable, and quality-driven mindset
• Proactively contribute to continuous improvement initiatives and automation maturity

Qualifications:

• Bachelor’s degree in Computer Science or a related field
• 2–6 years of experience as a QA Automation Engineer/Consultant
• Proven experience in Salesforce Web and API automation projects
• Strong hands-on expertise in Playwright, Provar, and/or Selenium
• Experience integrating automation suites with CI/CD pipelines

If you are a detail-oriented, automation-driven QA professional with a passion for Salesforce, AI-driven applications, and continuous quality improvement, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job Description

 PayPay is looking for a Cloud Infrastructure Engineer for PayPay's Cloud Based payment system. This role will be responsible for the engineering of Cloud Infrastructure Platforms to provide robust, reliable and cost-efficient Platform so that we can deliver the best experience for our growing customers base.

Primary Responsibilities

• Architect and build a robust, scalable and stable infrastructure
• Architect and build Infrastructure that is easily maintainable during patching and upgrades without downtime
• Architect and build Infrastructure with AWS regional level failure tolerance
• Work together with our Security Engineers to provision a secure Infrastructure
• Automations for AWS Deployments to ensure fast delivery of Cloud Services to our developers
• Provide through Automations means for developers to easily deploy resources on AWS

Tech Stack

• AWS:
  • VPC, EC2, ECS, EKS, Lambda, Cloudfront, MWAA, RDS, ElastiCache, DynamoDB, Opensearch, S3, CloudWatch, Cognito, SQS, KMS, Secret Manager, KMS, MSK, SES, Transfer Family, ClientVPN, Shield, WAF, GuardDuty, IAM Identity Center, Organization, WorkSpaces, CodeCommit, CodeBuild, CodeDeploy, CodePipeline, CloudFormation and other services
• Terraform, Github Actions, Prometheus, Grafana, Atlantis, ArgoCD, OpenTelemetry, Wiz, Backstage

Qualifications

• Looking 9+ years of technical and architectural experience in AWS-based infrastructure platforms
• Extensive technical hands-on experience with computing, networking, storage, and analytical services on Latest AWS Services
• Experience with Terraform based infrastructure as code (IAC) on AWS
• Experience in production level infrastructure change management and releases for high traffic & business-critical systems
• Experience in Cloud infrastructure and platform systems availability, performance and cost management
• Experience as an AWS administrator, including Multi AWS organization management, managing 50+ AWS accounts and 100+ users
• Strong understanding of cloud security best practices in Fintech Industry
• Demonstrated skill in programming and scripting languages, including Python, Shell Scripting, Go, and Rust
• Excellent oral, written, and interpersonal communication skills
• Proficiency in either English or Japanese

Preferred Qualifications

• Certified at the AWS Professional or Specialty level
• Experience in payment industry compliance standards such as PCI DSS 
• Bachelor’s degree and above in a Computer Science related field
• Experience with other cloud service providers (e.g GCP, Azure)
• Experience with Kubernetes (CKA, CKAD or CKS)
• Experience in AI/ML infrastructure design and operations
• ​​Experience using and contributing to Open Source tools
• Published papers / blogs / articles
• Bilingual in English and Japanese is nice to have, but not required
• JLPT Level 3 or above
• Leverage AI/LLM-based tools in daily workflows (e.g., code development, reviews, testing, debugging, documentation), while ensuring human oversight, judgment, and accountability drive the final product.

Remarks

＊Please note that you cannot apply for PayPay (Japan-based jobs) or other positions in parallel or in duplicate.

PayPay 5 senses

• Please refer PayPay 5 senses to learn what we value at work.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

What you’ll do

• We are looking for a Senior Salesforce Administrator – CPQ & CLM to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions
• Administer and support Salesforce CPQ and CLM processes, including product configuration, pricing rules, quote templates, approval workflows, contract generation, contract lifecycle workflows, and related business process automation
• Partner with Sales Operations, Revenue Operations, Deal Desk, Legal, and other business stakeholders to improve Quote-to-Cash and Contract Lifecycle Management processes
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience
• 6+ years of Salesforce Administration experience in a mid-to-large enterprise environment
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required
• Salesforce CPQ Specialist certification strongly preferred
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools
• Strong analytical, troubleshooting, communication, and collaboration skills

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273405394

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About MongoDB

The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences.

About Team

IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

What you’ll do

• We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization.
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities.
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions.
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness.
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment.

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions.
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts.
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments.
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps.
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules.
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity.
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions.
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices.
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience.
• 8+ years of Salesforce Administration experience in a mid-to-large enterprise environment.
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required.
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms.
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools.
• Strong analytical, troubleshooting, communication, and collaboration skills.

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams.
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency.
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model.

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

We want you to think big and act ambitious through expressing your authentic best self! Anaplan is looking for a tenacious Senior ServiceNow Engineer organization in Gurgaon, India. This role demands a comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the capability to collaborate effectively with cross-functional teams. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

What you'll do:

• Manage daily administration of the ServiceNow platform, includes routine maintenance, patching, and upgrades.
• Develop reliable and scalable applications, workflows, and overall automation, streamlining processes, improving experience, enhancing productivity, and enforcing data hygiene.
• Implement and manage integrations with third-party systems.
• Improve development capabilities, when possible, to accelerate demand delivery while not compromising quality and experience.
• Apply thought leadership to understand dependencies, maintain security, and ensure performance and stability.
• Maintain instance health by adhering to and carrying out ServiceNow best practices through configuration and development, leveraging OOTB features, capabilities, and configurations wherever possible.
• Promote continuous improvement and implement platform performance optimization strategies to ensure maximum efficiency.
• Maintain compliance and strive for swift controlled adoption of platform upgrades, patches, and hotfixes.
• Implement reports and dashboards as needed
• Build and maintain technical design and configuration documentation.
• Provide mentoring through example and knowledge sharing.

What you'll have:

To be successful in the role, you must possess the following skills

• Around 8 years of software development experience, with at least 3 years ServiceNow Platform/Product development and implementation experience including JavaScript and XML.
• Experience in REST/SOAP APIs.
• Experience in Virtual Agent and Gen AI capabilities.
• Experience with ServiceNow Platform Products: ITSM, ITAM/HAM/SAM, CSM, ITOM
• Experience with Scoped/Custom Applications, Integration Hub, and Flow Designer.
• Experience planning and executing ServiceNow Platform upgrades and cloning.
• Bachelor's degree in Computer Science, Computer Engineering, or other related fields or equivalent professional experience.
• ServiceNow Certifications (on latest supported version): Application Developer, Certified System Administrator