Toshiba Global Commerce Solutions is seeking a hands-on Senior Enterprise Architect to lead end-to-end solution delivery, combining platform development, client engagement, and partner integrations for major retail platform. This role unifies architecture leadership (design, trade-offs, governance), platform building (infrastructure, core capabilities), client solution delivery (discovery, implementation, support), and AI-enabled acceleration to ensure high-quality, scalable, and future-ready solutions.

You will own the complete architecture lifecycle — from discovery and design to delivery and operational readiness — guiding both the Discovery Track (rapid prototyping, feasibility validation, client alignment) and the Delivery Track (production implementation, measurable outcomes) while building the underlying platform capabilities that enable future solutions. The ideal candidate blends deep architecture expertise, software development, client engagement skills, integration experience, and practical use of AI-assisted development tools to accelerate delivery while maintaining architectural integrity and operational excellence.

Key Focus Areas

Platform Infrastructure & Core Capabilities

• Design and implement scalable platform infrastructure to support emerging use cases and product evolution.
• Build and evolve core platform capabilities — APIs, microservices, data pipelines, and shared services.
• Define architecture patterns and frameworks that enable rapid feature development and platform extensibility.
• Lead technical design for new product capabilities as business requirements evolve.

Client Engagement & Solution Delivery

• Own end-to-end solution delivery for client projects, converting business needs into validated architectures and working implementations.
• Lead client-facing architecture activities: facilitate workshops, present technical solutions, drive approvals, and act as subject-matter expert.
• Translate discovery outcomes into structured delivery backlogs that preserve design intent and architecture standards.
• Ensure traceability from business requirements to implemented solutions with full operational accountability.

Product & Partner Integration Architecture

• Own integration architecture design across partner ecosystems — payments, loyalty, inventory, and cloud services.
• Define and enforce integration patterns, API contracts, and data models ensuring interoperability and scalability.
• Establish and maintain partner integration architectures, including authentication, error handling, and versioning strategies.
• Govern solution design and trade-offs with a focus on performance, security, and operational resilience.

Dual-Track Delivery Leadership

• Lead Discovery and Delivery Tracks within Dual-Track Agile — from exploratory prototypes to validated production implementations.
• Drive Discovery Track activities: rapid prototyping, feasibility validation, and stakeholder alignment before full implementation.
• Translate discovery outcomes into delivery backlogs while maintaining architecture quality and non-functional requirements.
• Ensure seamless transition from discovery to delivery with clear design intent and technical specifications.

AI-Enabled Engineering Acceleration

• Apply AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• Introduce spec-driven and automated validation patterns that improve delivery speed and consistency.
• Coach teams on responsible and practical use of AI to enhance quality and productivity across the software lifecycle.
• Instrument and leverage agentic workflows to accelerate prototyping, code generation, and automated validation.

Hands-On Technical Contribution

• Build production-quality implementations of critical platform components, client solutions, and new infrastructure.
• Lead by example through active coding, prototyping, and technical problem-solving.
• Implement and demo reference code or critical components for both platform capabilities and client solutions.
• Participate in code reviews and hands-on delivery of complex features.
• Work primarily with cloud-native stacks (Java/Spring Boot, TypeScript, React/Vue, Docker/Kubernetes).

Governance, Mentorship & Continuous Improvement

• Define and uphold architecture standards, reusable patterns, and non-functional requirements (security, scalability, observability).
• Mentor engineers and junior architects on design practices, infrastructure patterns, and AI-assisted development.
• Conduct code reviews and enforce architecture governance, promoting best practices across teams.
• Contribute to platform strategy — identifying reusable assets, shared APIs, and infrastructure opportunities.

Key Responsibilities

Architecture & Design

• Lead end-to-end solution architecture across discovery, design, delivery, and operational readiness for both platform and client solutions.
• Design and build new platform infrastructure to support emerging product requirements and use cases.
• Produce and maintain key architectural artifacts: ADRs, interface contracts, data flow diagrams, infrastructure specs, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Define and enforce architecture standards, integration patterns, and non-functional requirements across all solutions.

Platform Development

• Write production code for critical platform features and infrastructure components.
• Build core platform capabilities that enable rapid feature development and solution delivery.
• Establish reusable patterns, shared services, and API-first designs for platform extensibility.

Client Engagement

• Serve as active technical lead in client engagements: facilitate workshops, present solutions, make trade-off decisions.
• Lead Discovery Track activities, rapidly prototyping and validating solutions with stakeholders.
• Drive approvals and alignment across business and technical stakeholders.

Integration & Partnerships

• Establish and maintain partner integration architectures across third-party ecosystems.
• Govern architecture consistency across partner integrations and internal product lines.
• Define authentication strategies (OAuth, SAML, API keys), error handling, and API versioning.

Quality & Governance

• Ensure architecture quality gates and participate in design reviews and release sign-offs.
• Identify and mitigate architecture risks — compatibility, data integrity, scalability, and partner dependencies.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility and compliance constraints.

Continuous Improvement

• Contribute to continuous improvement through reusable patterns, automation, and cross-team alignment.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, and platform best practices.
• Contribute to platform and portfolio strategy, identifying gaps requiring investment and reusable assets.

Qualifications

Must-Have

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 5+ years designing cloud-native, microservices, or event-driven architectures (Azure or equivalent cloud platforms).
• Strong experience building platform infrastructure and scalable backend systems.
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Experience with partner integrations — payments, SaaS APIs, loyalty, inventory, or authentication providers.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Expertise in API-first design (REST/OpenAPI).
• Experience with relational/non-relational databases (SQL/NoSQL).
• Solid grasp of containerization, CI/CD, and Kubernetes-based delivery pipelines.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor).
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance.

Preferred

• Strong retail platform domain knowledge (POS systems, store operations, payment processing).
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with API Gateway or Integration Platforms (Azure APIM, Kong, Apigee, MuleSoft, Boomi).
• Solid understanding of API security and compliance (OAuth 2.0/OIDC, JWT, PCI).
• Familiarity with formal specifications (OpenAPI, AsyncAPI, JSON Schema) for contract-driven development.
• Background in distributed systems, microservices architecture, and infrastructure as code.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons. 
• Pension plan.
• 12 days of vacation plus 6 floating days.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The opportunity:

As Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers.

You will:

• Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards.
• Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability.
• Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network.
• Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
• Own and execute Flexport Mexico’s commercial strategy: Overseeing the local sales organization to drive growth with existing customers while acquiring new logos and expanding Flexport’s footprint in the Mexican market.
• Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge.
• Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation.

You should have:

• Leadership Experience: 10+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 7 years in a leadership role.
• Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in Mexico, holding strong relationships with local buyers of freight forwarding services.
• Market Knowledge: Deep understanding of the logistics landscape in the Mexico market and experience working with local partners, airlines, shipping lines, and government regulations.
• Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency.
• Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships
• Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation.

Job Title: Order Management Analyst

Location: Guadalajara, MX -  Remote

This is a fully remote opportunity and can be worked from any location in Mexico. Candidates must be based in Mexico and be able to travel to the office in Guadalajara as needed. 

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Order Management Analyst will be pivotal to our company’s success. You will be a driver of critical revenue processes - working in lockstep partnership with sales leadership, account teams, and internal stakeholders (legal, accounting, finance, partnerships, professional services, and more). You will provide next level support in securing the accurate and timely processing of orders.

On a day-to-day basis, you will be responsible for:

• End to end management of the order close process and subscription management process
• Reviewing order documentation, purchase orders, and legal agreements to validate accuracy and compliance with internal policies and controls
• Accurately booking opportunities in SFDC systems and ensuring that data is appropriately reconciled against the order 
• Collaborating with a global team of order management professionals to resolve non-standard order issues
• Ensuring order data is properly transitioning between downstream systems and departments
• Owning the resolution path for order discrepancies, working in partnership with Sales Teams and Deal Desk on timely resolution
• Working with internal stakeholders to quickly resolve order issues and answer order related inquiries
• Proposing process improvements, track order volume and activity, and respond to tickets in a timely manner
• Reconciling and auditing self-service transactions, working closely with revenue accounting and revenue operations teams
• Performing UAT for system improvements, as required

WHAT WE’RE LOOKING FOR:

We are seeking a professional who will support critical revenue processes end to end. You’ll partner closely with account teams and internal stakeholders (Legal, Accounting, Finance, BizApps, Professional Services, and more) to ensure orders are processed accurately, on time, and in compliance with internal policies. You will help maintain clean data across systems and provide exceptional service on order-related questions and issues.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming an Order Management Analyst is the career path for you!

THE TEAM:

Our  Clari + Salesloft [Order Management ] team is comprised of seasoned and up-and-coming deal and revenue operations professionals  who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Order Management team drives efficiency and accuracy across all order close processes and is a critical part of how we run revenue. The team sits within Deal Desk, providing operational rigor, analytical strength, and a strong customer-service mindset to our internal partners in Sales, Finance, Accounting, Legal, RevOps, and BizApps.

THE SKILL SET:

• 2-4 years of experience in an order management, deal desk, finance, sales operations, or revenue operations function
• A relentless focus on execution and operational excellence
• Exceptional customer service orientation with meticulous attention to detail
• Excellent verbal and written communication skills with the ability to build strong cross-functional relationships
• Ability to work in a fast paced environment and flexibility to work extended hours during end of month, end of quarter, and high volume periods
• Strong SFDC and Excel skills
• Knowledge of basic revenue recognition principles

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

Provides focus and drives consistency in the execution of all customer service-related matters and answering inbound and outbound calls from existing customers. Our Customer Care teams foster trust with existing customers by both educating and selling them on the value of Nextiva.

The successful Customer Service Representative will develop and execute a customer-focused strategy that will lead to greater retention and drive repurchase loyalty and will nurture the customer relationship acting as a sales enabler to drive repurchase loyalty toward Nextiva equipment and services. This individual ensures maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations. Additionally, they will aim to uphold the Nextiva mission statement of AMAZING Service while holding accountability for all departments and team members.

• Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
• This person will be an employee of Nextiva, supporting Nextiva customers 
• This position will be 100% on-site at our Nextiva Guadalajara office.  Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico 
• Be sure to check out our rewards & benefits listed below 

The Day-to-Day:

• Inbound and outbound point-of-contact for service-related activities, ensures consistent communication and sells the value of the Nextiva product line.
• Responsible for answering calls out of a live queue.
• Utilize real time resources to overcome customers objectives and cancellations.
• Address service removal and cancellation requests while addressing a variety of customer needs within different levels of complexity.
• Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment for first call.
• Responds with a sense of urgency and accuracy to overcome customers objectives and cancellations.
• Expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience and a positive business relationship moving forward.
• Account retention, account reconciliation, account updates, document requests, invoices, contract negotiations, etc.
• Coordinates service activities with Nextiva’s Legal, Sales, Operations, Billing, Collections and Technical Support teams to ensure all customer needs and expectations are met.
• Ensures compliance levels are met in accordance with all maintenance contracted service level agreements.
• Ability to identify the customers need and recommend additional Nextiva products and services.
• Demonstrates excellent interpersonal, written, and oral communication skills Including the ability to ask probing questions to understand concerns and overcome objections while finding opportunities to upsell or cross sells.
• Meets Quality Assurance Requirements and other key performance metrics.

Job Qualification/Requirements:

• 2+ years of retention/sales experience or customer-facing phone support with a strong practice of empathy, confidence, and assertiveness when communicating with customers.
• English language fluency required (both verbal and written).
• Be comfortable to communicate with customers by phone, email, and chat.
• High sense of urgency and demonstrated ability to take ownership and meet defined metrics.
• Ability to cross-sell and/or upsell when appropriate.
• Strong problem-solving, negotiation, and customer retention skills.
• Proven experience in delivering and communicating on time.
• Ability to establish and maintain strong cross-departmental relationships.
• Excellent written and verbal communication skills.
• Proficient in MS Office/ Office 365 (Word, Excel, PowerPoint), Google, Microsoft Teams
• Ability to thrive in a fast-paced, constantly evolving environment.
• 100% on-site.
• This position demands the capacity to work flexible hours, and there may be instances where additional work hours, as well as weekend and holiday shifts, may be required.
• The candidate must have reliable transportation and be able to work Nextiva’s Arizona time (MST).

Competencies:

• Oral/Written/Persuasive Communication, Interpersonal Awareness and Influencing Others

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

Position Overview

The Customer Success Manager (CSM) oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.

As the key contact point for the customer relationship on Diligent products. The CSM will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction.

Key Responsibilities

• Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage.
• Increase overall client satisfaction with Diligent measured through Net Promoter Score.
• Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s.
• Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
• Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads.
• Facilitation alongside the Implementation team of the core Boards product and modules with senior stakeholders to the client including C-Suite and Directors.
• Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
• Seek out client advocacy related initiatives.

Required Experience/Skills:

• Fluency in additional languages to English are desirable.
• Build and maintain strong direct client relationships with key stakeholders & retain those relationships.
• Seek out client advocacy related initiatives.
• Some experience in enterprise level account management (preferably in SaaS).
• Some experience in sales CRM applications such as Salesforce.
• Excellent communication and presentation skills, with the ability to manage multiple stakeholders.
• Strong problem-solving ability, with a natural curiosity around the client’s business needs.
• High level of resilience and a positive attitude when faced with adversity.
• Passionate about technology with a solution-centric mindset.

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Business Systems/Salesforce Administrator will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Enterprise Business Systems Team - leading strategy, planning, implementation, advanced configuration, and business process optimization efforts primarily within Salesforce (Sales Cloud and Service Cloud), with significant overlap into our interconnected go-to-market (GTM) systems. You will have a passionate, capable team supporting you. 

On a day-to-day basis, you will be responsible for the strategy, development, and architecture of systems aligned to a business function. Specifically, you will:

• Serve as a Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configuration, declarative development, security, and maintenance.
• Partner with stakeholders not just to fulfill requests, but to interrogate business processes and uncover the root challenges behind every feature request.
• Manage the integration and data flow between Salesforce and key marketing/sales enablement systems
• Act as the product owner for key business systems, defining product roadmaps, prioritizing features, and managing the system lifecycle
• Integrations and advanced configurations/support
• Collaborate with business leaders across departments to align system strategies with business goals and develop integrated system roadmaps
• Identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort
• Create and maintain comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainability
• Establish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and compliance

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to impact how we operate internally through technology. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a business systems expert - someone with a drive to produce positive change and an eye for detail. You will have a keen eye for opportunities to improve systems and processes, and you are excited to work cross-functionally to make it happen. You are passionate about building relationships, aligning system outcomes to business goals, and helping others succeed. To thrive in this role, you will constantly be developing your skills, keeping up with software trends, building great relationships internally - understanding their priorities and challenges, and networking externally to learn from others’ experiences. You possess an innate curiosity that drives you to pull on threads until you fully understand a functionality or problem.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Business Systems Administrator is the career path for you!

THE TEAM:

Our Clari + Salesloft Enterprise Business Systems team is comprised of seasoned and up-and-coming systems experts who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Enterprise Business Systems team consists of administrators and engineers who drive the business forward and forge their own success.  The Lofters on our team share a few common traits: they are self-starters, passionate about solving complex challenges, naturally curious, driven to learn and grow their skills, and aggressively pursuing AI efficiencies.

THE SKILL SET:

• Bachelor's degree 
• 2+ years hands-on experience as a Salesforce Administrator/Business Analyst
• Salesforce Certification is a plus
• Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS).
• Experience in Sales or Business Operations is a plus
• Experience in designing, implementing, and supporting enterprise-level business systems.
• Proven experience with system integrations and middleware technologies.
• Excellent analytical, problem-solving, and process optimization skills.
• Strong communication, collaboration, and stakeholder management abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with business process mapping and documentation.
• Knowledge of system configuration management principles and best practices.
• Ability to define and promote best practices for system usage and administration.
• Project management skills, including planning, execution, and risk management.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Position Overview:

As a Customer Training Specialist your mission is to ensure that our customers have a superior experience every time they interact with our suite of products and services, and especially during the initial training following the sale and ongoing coaching for all levels of users throughout their relationship with Diligent. 

As a member of the Customer Success team, you will join a group that is passionate about living Diligent’s corporate values and which has a friendly, positive attitude. We have a real passion for interacting and helping others, ensuring our customers have an excellent, memorable experience, leading them to purchase more valued Diligent services and to recommend our services and support to friends and colleagues.

Key Responsibilities

• Experience creating, managing, and delivering training using online training tools.
• Aptitude in creating customer facing training videos.
• Ability to deliver individual, group, webinar and face-to-face training.
• Ability to convert training conversation to a potential lead generation as appropriate.
• Focus on educating users and driving adoption.  
• Occasional travel for professional development, customer user workshops or corporate meetings required.
• Experience with administrative processes.

Required Experience/Skills 

• Customer focused with a real passion for providing excellent customer service.
• Excellent interpersonal communication and presentation skills with a high level of energy and an ability to be assertive yet respectful.
• Resourceful, organized, and professional.
• Appreciation for the change management aspects of delivery including driving adoption and adherence.

Position Overview:
As an Onboarding Specialist , you will work as part of the global Customer Success Team, with the expectation to deliver outstanding experiences during the client’s onboarding journey. You will collaborate cross functionally with Customer Success, Marketing, Sales, and Product and own the critical early phase of the client lifecycle. You will oversee the client’s technical enablement and deliver initial training to ensure early product adoption. You will be responsible for understanding each client’s business requirements and tailoring their onboarding and training, with the goal of helping them realize the quickest time-to-value and a strong return on their investment.

This is a fantastic opportunity to develop your career in rewarding and meaningful ways as you interface directly with Directors, Executives, Administrators, Corporate Legal Counsel, and IT teams at top global companies and Federal, State & Local Government agencies.

Key Responsibilities:

• Manage the Client Onboarding Experience: Serve as primary contact, develop tailored onboarding plans, coordinate with cross-functional teams, monitor progress, and address challenges.
• Provide Initial Product Training: Provide product instruction during the initial stage of the client’s onboarding process in coordination with the account’s Customer Success Manager.
• Drive Early Product Adoption: Assess client requirements, customize onboarding/training sessions, provide insights, and iterate strategies based on feedback.
• Manage Product Setup and Configuration: Guide clients through the initial setup process, including configuring accounts and software settings to align with their requirements.
• Understand and Document Client Milestones: Fully understand client objectives, document milestones, and collaborate with Customer Success Managers and Training Specialists to help ensure seamless client journey progression.
• Provide Subject Matter Expertise and Deliver Best Practices: Act as a subject matter expert for best- practice product usage during client onboarding, aligning common governance-related tasks with product capabilities to help drive full value realization.
• Provide Ongoing Client Support During Onboarding: Address questions, concerns, and technical issues via email and phone, troubleshoot problems, and escalate complex issues.
• Seek, Monitor, and Escalate Feedback: Monitor client survey feedback to assess the effectiveness of the onboarding experience, leverage the feedback to continuously improve the experience, and relay client product suggestions to help the company continue to enhance its product offerings.

Required Experience/Skills

• 1-3 years of technical or account management experience in client-facing roles, such as SaaS/software onboarding, Customer Success, or Customer Support.
• Bachelor’s degree or equivalent experience in a relevant discipline preferred.
• Experience in strategic planning, goal setting, and performance measurement frameworks.
• Resilience in adapting to change and ability to thrive in a fast-paced environment with tight deadlines and complex challenges.
• Proven dedication to project ownership, collaboration, and follow-through.
• Strong focus on the client experience with a commitment to delivering exceptional client satisfaction.
• Excellent personal organizational skills to ensure client commitments are consistently met.
• Self-motivated, with the ability to function in core responsibilities with minimal guidance, while setting priorities among competing objectives.
• Strong English language proficiency with outstanding written communication and verbal communication skills.

Desired Experience/Skills:

• Experience with corporate governance, corporate legal teams, or entity management as a plus.