Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Spire Global is a space-to-cloud data and analytics company that owns and operates one of the largest constellations of satellites. Our proprietary data collection and processing techniques provide the most advanced maritime, aviation, weather, and earth intelligence data in the world. In addition to our comprehensive data services, Spire provides access to our satellite systems, global ground station network, and cloud-based processing infrastructure to offer unprecedented Space Services. 

As a Senior Bid Manager focused on supporting satellite development bidding activity, you will join a growing team responsible for providing unique space-based solutions to commercial and government customers. You will engage directly with several internal stakeholders including Engineering, Sales, Legal, finance as well as customers to deliver compelling proposals. You will collaborate closely with your Sales colleagues to manage the internal pipeline of opportunities through Spire’s sales governance, as well as developing customer specific high impact value propositions.

The role of the Senior Bid Manager requires a methodical, customer centric mindset with outstanding attention to detail and ability to communicate and collaborate effectively with all levels of the organization. It will require developing a deep understanding of Spire’s technical capabilities and customer environment to deliver winning proposals.

Responsibilities of your role:

• Be a senior member of the Bid and Sales Engineering (SE) team, responsible for ensuring Spire’s proposals are delivered with consistently high quality, customer-value focused content
• Own the bid process and ensure proposals are managed through review gates, including scope, schedule, cost and risk reviews
• Develop value propositions with SE and Sales, translating these effectively into custom proposals 
• Work with Sales and Sales engineering to ensure the technical writing and graphics in proposals is to a high standard
• Lead both fast paced commercial and high value & complexity government tenders
• Owning the core templates for proposals to customers
• Owning the templates for internal deliverable templates required for submitting proposals supporting Spire’s Sales Review Process

Required Qualifications / Experience:

• 6+ years of experience in a bid/proposals/capture management role, leading cross-functional teams
• Bachelor’s degree in relevant Business, Finance or Engineering field
• Proven track record of managing highly complex bid pipelines, ideally in the Aerospace or Space industry
• The drive and energy to work in a fast paced, high-performance environment
• Proven track record in generation of value propositions for tenders in commercial or government customers & proficient use of business winning toolkits to deliver compelling proposals
  
  

Strong candidates will also possess skills or have direct experience in one or more of the following areas:

• Experience in the development of competitive tenders
• Knowledge and experience of business finance, working with subject matter experts on costing for high complexity programmes
• Experience in risk management & generation of risk registers for bids
• Experience of bid planning and management for high value, complexity and volume of bids through internal governance, effectively managing internal stakeholders to ensure on time delivery.
• Experience in government bidding in regulatory onerous environments, such as Aerospace and Space
• Proficiency in technical writing of proposals documents
  
  

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying.   #LI-MI1

Spire Global is a space-to-cloud data and analytics company that owns and operates one of the largest constellations of satellites. Our proprietary data collection and processing techniques provide the most advanced maritime, aviation, weather, and earth intelligence data in the world. In addition to our comprehensive data services, Spire provides access to our satellite systems, global ground station network, and cloud-based processing infrastructure to offer unprecedented Space Services. 

As a Senior Bid Manager focused on supporting satellite development bidding activity, you will join a growing team responsible for providing unique space-based solutions to commercial and government customers. You will engage directly with several internal stakeholders including Engineering, Sales, Legal, finance as well as customers to deliver compelling proposals. You will collaborate closely with your Sales colleagues to manage the internal pipeline of opportunities through Spire’s sales governance, as well as developing customer specific high impact value propositions.

The role of the Senior Bid Manager requires a methodical, customer centric mindset with outstanding attention to detail and ability to communicate and collaborate effectively with all levels of the organization. It will require developing a deep understanding of Spire’s technical capabilities and customer environment to deliver winning proposals.

Responsibilities of your role

• Be a senior member of the Bid and Sales Engineering (SE) team, responsible for ensuring Spire’s proposals are delivered with consistently high quality, customer-value focused content
• Own the bid process and ensure proposals are managed through review gates, including scope, schedule, cost and risk reviews
• Develop value propositions with SE and Sales, translating these effectively into custom proposals 
• Work with Sales and Sales engineering to ensure the technical writing and graphics in proposals is to a high standard
• Lead both fast paced commercial and high value & complexity government tenders
• Owning the core templates for proposals to customers
• Owning the templates for internal deliverable templates required for submitting proposals supporting Spire’s Sales Review Process

Required Qualifications / Experience:

• 6+ years of experience in a bid/proposals/capture management role, leading cross-functional teams
• Bachelor’s degree in relevant Business, Finance or Engineering field
• Proven track record of managing highly complex bid pipelines, ideally in the Aerospace or Space industry
• The drive and energy to work in a fast paced, high-performance environment
• Proven track record in generation of value propositions for tenders in commercial or government customers & proficient use of business winning toolkits to deliver compelling proposals
  
  

Strong candidates will also possess skills or have direct experience in one or more of the following areas:

• Experience in the development of competitive tenders
• Knowledge and experience of business finance, working with subject matter experts on costing for high complexity programmes
• Experience in risk management & generation of risk registers for bids
• Experience of bid planning and management for high value, complexity and volume of bids through internal governance, effectively managing internal stakeholders to ensure on time delivery.
• Experience in government bidding in regulatory onerous environments, such as Aerospace and Space
• Proficiency in technical writing of proposals documents
  
  

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

As a Senior Systems Operations Engineer at Spire, you will be responsible for ensuring that on-orbit mission operations meet and sustain technical and service-level objectives. You will serve as the technical link between the development and operations phases of the mission lifecycle, ensuring that the constellation behaves as expected and that any deviations are rapidly understood, assessed, and resolved with sound engineering judgment.  

This role is central to Spire’s strategy to deliver scalable, reliable, and technically assured services using model-based engineering and validated asset profiles. Your work will ensure that decisions affecting constellation performance are made with technical insight.  

Role Responsibilities:  

• Own the technical quality of mission operations during the on-orbit service period, ensuring Service Level Agreements (SLAs) are well defined, monitored, and maintained. 
• Assess and design strategies to address underperformance, providing detailed technical insight and coordinating resolution strategies in collaboration with Systems Engineering, Mission Design, and SRE. 
• Define and manage the high-level structure and performance requirements of asset profiles, ensuring they accurately represent mission needs and provide a clear basis for verification. Work with System Owners and SMEs to ensure subsystem capabilities are properly characterised, and with SREs to ensure ongoing validation of in-orbit performance. 
• Bridge the gap between Systems Engineering, Mission Design, Program Management, Customer Service, and SRE by providing technical leadership during the mission service period. Define the tooling and functional monitoring needs that enable the SRE team to maintain constellation health and respond effectively to deviations. 
• Support SRE, Platform, and Customer Service leads in triaging constellation or satellite issues that deviate from nominal asset profile definitions, ensuring escalation paths and responses are technically justified. 
• Act as a technical reviewer and contributor during Mission Readiness Review (MRR) and pre-launch handover, ensuring operational teams are equipped with validated, well-understood assets and clearly defined expectations for mission performance. 
• Identify operational risks and propose mitigations related to in-orbit performance, platform limitations, or evolving CONOPS. 
• Ensure technical consistency and justification for on-orbit changes such as mode transitions, re-tasking, or adjustments to duty cycles or resource allocations. Lead the rollout of complex fleet-wide changes when CONOPS are being updated, ensuring risks and dependencies are managed. 
• Collaborate across SRE, Platform, and Systems teams to codify lessons learned into reusable operational standards, documentation, and improved design practices for future missions. 
• Derive and maintain Operational Requirements by helping project teams translate mission and system-level requirements into operational-level non-functional requirements (SLOs, latency, freshness, availability), with verification methods and traceability. 
• Support configuration control during service, helping manage the versioned operational baseline (limits, parameters, tasking configurations) and working with SREs, System Owners, and Customer Service to prevent configuration drift across the fleet. 
• Support the definition and coverage of FDIR (Fault Detection, Isolation, and Recovery) logic, ensuring coverage against top failure modes and reducing residual operational risk over time. 

Basic Qualifications:  

• BSc in Aerospace Engineering, Systems Engineering, Computer Science, or other relevant technical discipline. 
• 3+ years of experience in system performance monitoring, root cause analysis, and anomaly resolution. 
• Solid understanding of space system behaviour on orbit, including thermal dynamics, power management, RF communications, and tasking impacts. 
• Ability to translate system-level engineering context into clear operational guidance and tooling requirements. 
• Familiarity with SLA-driven architectures, system observability, and mission assurance principles. 
• Clear communication skills to align stakeholders across engineering, operations, and customer delivery. 
• Familiarity with software tools and frameworks used in operations, including strong Python, SQL skills and GitHub-based workflows. 

Preferred Qualifications:

• 3+ years of experience supporting operations of multi-satellite constellations. 
• Knowledge of asset profiling approaches and system models (including fault profiles, mode transitions, and performance boundaries). 
• Understanding of ground-segment tooling, SRE practices, or telemetry/telecommand systems. 
• Experience working with cross-functional, multi-time zone teams across engineering and operations. 
• Background in satellite mission design, including the transition from development to operations. _LI-MK1

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. _LI-MK1

As a Senior Systems Operations Engineer at Spire, you will be responsible for ensuring that on-orbit mission operations meet and sustain technical and service-level objectives. You will serve as the technical link between the development and operations phases of the mission lifecycle, ensuring that the constellation behaves as expected and that any deviations are rapidly understood, assessed, and resolved with sound engineering judgment.  

This role is central to Spire’s strategy to deliver scalable, reliable, and technically assured services using model-based engineering and validated asset profiles. Your work will ensure that decisions affecting constellation performance are made with technical insight.  

Role Responsibilities:  

• Own the technical quality of mission operations during the on-orbit service period, ensuring Service Level Agreements (SLAs) are well defined, monitored, and maintained. 
• Assess and design strategies to address underperformance, providing detailed technical insight and coordinating resolution strategies in collaboration with Systems Engineering, Mission Design, and SRE. 
• Define and manage the high-level structure and performance requirements of asset profiles, ensuring they accurately represent mission needs and provide a clear basis for verification. Work with System Owners and SMEs to ensure subsystem capabilities are properly characterised, and with SREs to ensure ongoing validation of in-orbit performance. 
• Bridge the gap between Systems Engineering, Mission Design, Program Management, Customer Service, and SRE by providing technical leadership during the mission service period. Define the tooling and functional monitoring needs that enable the SRE team to maintain constellation health and respond effectively to deviations. 
• Support SRE, Platform, and Customer Service leads in triaging constellation or satellite issues that deviate from nominal asset profile definitions, ensuring escalation paths and responses are technically justified. 
• Act as a technical reviewer and contributor during Mission Readiness Review (MRR) and pre-launch handover, ensuring operational teams are equipped with validated, well-understood assets and clearly defined expectations for mission performance. 
• Identify operational risks and propose mitigations related to in-orbit performance, platform limitations, or evolving CONOPS. 
• Ensure technical consistency and justification for on-orbit changes such as mode transitions, re-tasking, or adjustments to duty cycles or resource allocations. Lead the rollout of complex fleet-wide changes when CONOPS are being updated, ensuring risks and dependencies are managed. 
• Collaborate across SRE, Platform, and Systems teams to codify lessons learned into reusable operational standards, documentation, and improved design practices for future missions. 
• Derive and maintain Operational Requirements by helping project teams translate mission and system-level requirements into operational-level non-functional requirements (SLOs, latency, freshness, availability), with verification methods and traceability. 
• Support configuration control during service, helping manage the versioned operational baseline (limits, parameters, tasking configurations) and working with SREs, System Owners, and Customer Service to prevent configuration drift across the fleet. 
• Support the definition and coverage of FDIR (Fault Detection, Isolation, and Recovery) logic, ensuring coverage against top failure modes and reducing residual operational risk over time. 

Basic Qualifications:  

• BSc in Aerospace Engineering, Systems Engineering, Computer Science, or other relevant technical discipline. 
• 3+ years of experience in system performance monitoring, root cause analysis, and anomaly resolution. 
• Solid understanding of space system behaviour on orbit, including thermal dynamics, power management, RF communications, and tasking impacts. 
• Ability to translate system-level engineering context into clear operational guidance and tooling requirements. 
• Familiarity with SLA-driven architectures, system observability, and mission assurance principles. 
• Clear communication skills to align stakeholders across engineering, operations, and customer delivery. 
• Familiarity with software tools and frameworks used in operations, including strong Python, SQL skills and GitHub-based workflows. 

Preferred Qualifications:

• 3+ years of experience supporting operations of multi-satellite constellations. 
• Knowledge of asset profiling approaches and system models (including fault profiles, mode transitions, and performance boundaries). 
• Understanding of ground-segment tooling, SRE practices, or telemetry/telecommand systems. 
• Experience working with cross-functional, multi-time zone teams across engineering and operations. 
• Background in satellite mission design, including the transition from development to operations. _LI-MK1

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. _LI-MK1

As Salesforce Administrator & Developer at Spire, you will own the technical foundation and day-to-day administration of our CRM ecosystem (Salesforce & HubSpot). You will be a key driver of our Go-To-Market Operations excellence, ensuring that our CRM and marketing automation ecosystem (Salesforce & HubSpot) operates seamlessly, efficiently, and in full alignment with our revenue strategy. 

This is a technical-first role focused on Salesforce administration, development, integrations, and system architecture, bridging complex business requirements with scalable and future-proof technical solutions while ensuring strong usability and user adoption across Sales and Marketing teams. 

You will play a key role in addressing current system challenges including integration complexity, data structure optimization, workflow scalability, and platform stability, enabling a robust and scalable Go-To-Market technology stack. 

You are a hands-on technical expert who can build, optimize, and maintain CRM systems end-to-end, with limited involvement in business process ownership or GTM strategy. 

YOUR RESPONSIBILITIES

PRIMARY — SALESFORCE SALES CLOUD ADMINISTRATION (~60% of role) 

• Own day-to-day Salesforce administration — user & permission management, configurations, data management and system health 

• Design and implement Automations using Salesforce Flow 

• Lead technical delivery of system improvements: scoping, building, testing, and deploying changes end-to-end 

• Manage Salesforce releases, sandbox environments, and deployment processes 

• Maintain data quality standards across Salesforce Sales Cloud and the connected HubSpot Marketing Hub deduplication, enrichment, and hygiene processes 

• Build and maintain dashboards and reports for Sales, Marketing, and Operations stakeholders in Salesforce 

• Provide L2 support and troubleshooting for CRM users across the organization 

SECONDAY — SALESFORCE DEVELOPMENT (~30% of role) 

• Develop and maintain Salesforce customizations using Apex, Visualforce, and Lightning Web Components 

• Own integrations between Salesforce and connected systems (HubSpot, NetSuite, CPQ, enrichment tools), including architecture, build, testing, and maintenance 

SUPPORTING — BUSINESS ALIGNMENT (~10% of role) 

• Work with the GTM Operations Lead to translate business requirements into technical solutions 

• Support user training and enablement on system changes and new features 

• Contribute to GTM process improvements where technical implementation is required 

DESIRED SKILLSET

Required 

• Deep understanding of Salesforce core platform and architecture 

• 3–5 years of experience as Salesforce Administrator and Developer: user & permission management, data modeling, validation rules, Salesforce Flow 

• Proven Salesforce development experience: Apex, SOQL, Lightning Web Components 

• Salesforce Platform Administrator and Platform App Builder certifications required; Platform Developer I preferred 

• Proven experience with Salesforce integrations: REST/SOAP APIs, middleware tools (e.g., Celigo, MuleSoft, or similar) 

• Solid understanding of B2B funnel mechanics (lead generation, MQL/SQL, pipeline management) 

• Comfortable owning technical delivery end-to-end-architecture through deployment, not configuration support only 

• Strong analytical mindset: able to translate business requirements into clear technical designs 

• Experience working with cross-functional teams (Sales, Marketing, Operations) 

• High attention to detail, structured way of working, and problem-solving mindset focused on scalability 

• Comfortable in a fast-paced, international environment 

• Fluent in English 

Nice to Have 

• Experience in HubSpot Marketing Hub administration: workflows, lead scoring and lead management, list management, campaign tracking, and Salesforce sync 

• Familiarity with reporting tools (e.g., Power BI, Salesforce Reports & Dashboards at advanced level) 

• Exposure to compliance or regulated environments (GDPR, SOX, HIPAA) 

• Experience with CPQ tools 

• German language skills 

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

As Salesforce Administrator & Developer at Spire, you will own the technical foundation and day-to-day administration of our CRM ecosystem (Salesforce & HubSpot). You will be a key driver of our Go-To-Market Operations excellence, ensuring that our CRM and marketing automation ecosystem (Salesforce & HubSpot) operates seamlessly, efficiently, and in full alignment with our revenue strategy. 

This is a technical-first role focused on Salesforce administration, development, integrations, and system architecture, bridging complex business requirements with scalable and future-proof technical solutions while ensuring strong usability and user adoption across Sales and Marketing teams. 

You will play a key role in addressing current system challenges including integration complexity, data structure optimization, workflow scalability, and platform stability, enabling a robust and scalable Go-To-Market technology stack. 

You are a hands-on technical expert who can build, optimize, and maintain CRM systems end-to-end, with limited involvement in business process ownership or GTM strategy. 

YOUR RESPONSIBILITIES

PRIMARY — SALESFORCE SALES CLOUD ADMINISTRATION (~60% of role) 

• Own day-to-day Salesforce administration — user & permission management, configurations, data management and system health 

• Design and implement Automations using Salesforce Flow 

• Lead technical delivery of system improvements: scoping, building, testing, and deploying changes end-to-end 

• Manage Salesforce releases, sandbox environments, and deployment processes 

• Maintain data quality standards across Salesforce Sales Cloud and the connected HubSpot Marketing Hub deduplication, enrichment, and hygiene processes 

• Build and maintain dashboards and reports for Sales, Marketing, and Operations stakeholders in Salesforce 

• Provide L2 support and troubleshooting for CRM users across the organization 

SECONDAY — SALESFORCE DEVELOPMENT (~30% of role) 

• Develop and maintain Salesforce customizations using Apex, Visualforce, and Lightning Web Components 

• Own integrations between Salesforce and connected systems (HubSpot, NetSuite, CPQ, enrichment tools), including architecture, build, testing, and maintenance 

SUPPORTING — BUSINESS ALIGNMENT (~10% of role) 

• Work with the GTM Operations Lead to translate business requirements into technical solutions 

• Support user training and enablement on system changes and new features 

• Contribute to GTM process improvements where technical implementation is required 

DESIRED SKILLSET

Required 

• Deep understanding of Salesforce core platform and architecture 

• 3–5 years of experience as Salesforce Administrator and Developer: user & permission management, data modeling, validation rules, Salesforce Flow 

• Proven Salesforce development experience: Apex, SOQL, Lightning Web Components 

• Salesforce Platform Administrator and Platform App Builder certifications required; Platform Developer I preferred 

• Proven experience with Salesforce integrations: REST/SOAP APIs, middleware tools (e.g., Celigo, MuleSoft, or similar) 

• Solid understanding of B2B funnel mechanics (lead generation, MQL/SQL, pipeline management) 

• Comfortable owning technical delivery end-to-end-architecture through deployment, not configuration support only 

• Strong analytical mindset: able to translate business requirements into clear technical designs 

• Experience working with cross-functional teams (Sales, Marketing, Operations) 

• High attention to detail, structured way of working, and problem-solving mindset focused on scalability 

• Comfortable in a fast-paced, international environment 

• Fluent in English 

Nice to Have 

• Experience in HubSpot Marketing Hub administration: workflows, lead scoring and lead management, list management, campaign tracking, and Salesforce sync 

• Familiarity with reporting tools (e.g., Power BI, Salesforce Reports & Dashboards at advanced level) 

• Exposure to compliance or regulated environments (GDPR, SOX, HIPAA) 

• Experience with CPQ tools 

• German language skills 

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

About Spire

Spire Global is a leading provider of space-based data, analytics, and services, helping organizations make better decisions with insights from our constellation of satellites. We are committed to operational excellence, compliance, and maintaining the highest standards of internal control.

As a Senior Systems Engineer, you will be responsible for the technical outcome of complex space missions. During mission contracting and requirements development, you may work with the sales engineering org to ensure mission requirements are valid and mission scope is adequately defined. Systems Engineers translate higher level requirements down to lower-level requirements, consulting and collaborating with discipline team-leads and subject matter experts where necessary.  

You will be the overall technical lead responsible for "building the right thing" and "building it right". This will include the management of system requirements, technical budgets, and sub-system interfaces.  Your responsibility extends to ensuring there is sufficient verification and testing of the system, and you will take ownership of the technical performance outcomes for the mission. You will be the mission's technical lead for both Spire-internal and external (customer, contractor, etc) teams, working collaboratively with others to resolve technical discrepancies in requirements, specifications, or system performance. 

You will also act as the technical point of contact for Spire's global customers during mission development phases and through on-orbit validation of the space systems, working with Spire project and program managers to provide effective communication where required. 

Your knowledge and experience working across multiple technical disciplines will help you coordinate Spire's technical efforts to ensure ultimate mission success. 

Role Responsibilities:

• Take overall technical ownership of Spire Space and/or Ground Systems from technical development through on-orbit verification; ensure that we are "building the right thing" and “building it right”.
• Lead requirements management for a given mission or program - including development, validation, verification, and change management.
• Lead technical risk management for a given mission or program - including identification, qualification, mitigation, and resolution.
• Develop top-level requirements and then flow-down to lower-levels, consulting and collaborating with discipline team-leads and subject matter experts where necessary.
• Serve as the primary Spire technical POC to customers and contractors - communicating and advocating on behalf of internal technical teams where necessary.
• Serve as the customer's technical representative to Spire-internal teams - communicating and sometimes advocating for customer requirements, expectations, and experiences.
• Develop working knowledge of Spire's satellite platforms, operations systems, and payloads (both Spire and customer-developed) - including customer APIs and software service interfaces.
• Proactively communicate to program/project managers where changes in scope, requirements, expected system performance, or development outcomes impact the mission.
• Develop, deliver, and maintain mission documentation required to support programs or missions, including both internal and external (customer- or contractor-facing) documentation.
• Support the sales engineering team in the development of technical concepts and budgets, feasibility assessments, requirements, scope, and documentation needed during the sales cycle.

Basic Qualifications:

• BSc in Engineering, Computer Science, equivalent STEM-related subject, or equivalent work experience.
• 5+ years of experience working in a technical engineering discipline (Mechanical, Electrical, Software, Controls, RF Communications, etc) or as a systems engineer for complex integrated systems.
• Comprehensive understanding of space systems, concepts of operations, and remote systems operation.

Preferred Qualifications:

• 3+ years of experience as a space systems engineer working across engineering disciplines (Mechanical, Electrical, Software, Controls, Radio/Comms, etc)
• Experience developing or integrating RF and optical payloads.
• Experience participating in architecture and design of digital systems including ground station networks, data distribution and data processing systems, and spacecraft data handling systems
• Experience coordinating or leading diverse technical teams spanning multiple engineering disciplines and time zones
• Strong interpersonal skills for building relationships with clients and effectively communicating with other members of cross-functional teams
• Strong comprehension skills to enable timely understanding of complex customer requirements and identification of thorough and sometimes unique solutions
• Experience in satellite mission design, development, and testing with a clear understanding of major mission design trades and scope drivers (power / payload duty cycle, communications systems / data budgets, ground stations, launch and environmental loads, EMI/EMC, thermal management, etc.)

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. _#LI-MK1

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Account Executive II will manage a defined sales territory and be responsible for delivering against a quota goal for the defined territory.

The Account Executive II will identify, generate, qualify, and close new business for customers and prospects in a defined territory.  Responsible for managing the full sales lifecycle, building the go-to-market plan (including direct and indirect business). 

What You’ll Do

• Develop new and existing accounts within a defined territory
• Complete and maintain a territory sales plan which outlines a road map to success
• Responsible for meeting or exceeding your monthly and annual quota. by proactively prospecting for All Product Lines and opportunities with new and existing customers
• Responsible for sales forecasting, lead generation, prospecting, and account management through the close cycle
• Maintain accurate Whitespace data on customer and focus prospect accounts
• Partner closely with SE’s, PAM’s and wider POD to deliver territory goals
• Algin with Channel team and Channel Partners to deliver value to our customers and BeyondTrust wherever possible
• Align with SDR team to proactively cover your total addressable market (focus and non-focus territory accounts)
• Attend corporate trade shows and events
• Maintain sales pipeline activity in Salesforce
• Schedule and conduct product demonstrations and detailed presentations to prospects, customers and partners
• Lead RFP responses for your accounts
• Own full end-to-end sales cycle, including running sales meetings, working closely with your SE and partner network, managing a deal through to close.
• Act as an advisor to prospects to understand whether their needs could be met with the BeyondTrust product portfolio
• Understand and document customers’ business and IT strategies, priorities, and goals; capture this data accurately in CRM system

What You’ll Bring

• Bachelor’s degree or equivalent work experience
• 2-4+ years customer-facing sales experience with security, PAM, Identity Management, or IT related software
• Proven track record of meeting or exceeding sales quota
• Excellent communication and influencing skills
• Demonstrated ability to effectively present and sell a technical solution
• Strong communication, negotiation, and organizational skills required.  This position will have a heavy emphasis on telephone-based activity.
• Ability to work in a team selling environment
• Experience with SalesForce.com
• Ability to find and uncover new opportunities with prospects and existing business, cold calling and hunting for business
• Demonstrated negotiation skills

Nice To Have

• Completed sales training (Sandler, SPIN, DISC, TAS, Miller)

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 


#LI-EG1

What You'll Do: 

As a Senior Sales Engineer focused on our Space Services offering, you will join a growing team responsible for providing unique space-based solutions to the commercial market. You will engage directly with the Spire Account Executives and customer base to understand operational requirements, qualify opportunities, and design space-driven solutions. You will collaborate closely with the satellite architect and engineering colleagues and to develop customer-driven solutions that leverage Spire’s small satellite platforms, payloads, and global infrastructure.    

The role of Senior Sales Engineer requires a deep understanding of challenges of building, launching and operating small satellites. With an emphasis on our Space Services offering, you will build intimate knowledge of the Spire satellite subsystems, payload capabilities, and system interfaces critical to customers seeking to deploy systems onto our network. Successful candidates will have a broad and deep technical experience designing space systems along with strong communications skills and the ability to thrive in a customer focused environment. The role involves supporting business winning campaigns on commercial and government business, owning the technical requirements negotiation and ensuring that the customer mission objectives can be achieved with the offered solution. This role will be the senior technical representative of the company to our customers and will be comfortable presenting on different levels in high pressure situations.    

• Work as a senior expert within a team to support sales discussions with Space Services customers, assess requirements and design the best possible solutions.
• Serve as the primary technical POC for the Space Services customer throughout the sales cycle.
• Lead the preparation and delivery of technical presentations and reports explaining Spire’s products and services to prospective customers. 
• Collaborate closely with cross-functional teams and subject matter experts within the organization to assess feasibility of customer-driven solutions, refine scope and technical details of complex space mission programs, and generally represent the voice and requirements of the customer within the organization throughout the sales cycle.
• Serve as a primary liaison between the sales and internal engineering teams and provide routine product updates and training to the sales staff and other sales engineers.
• Lead the development of technical proposals and generating or sourcing technical content specific to the customer’s application or problem set in a timely manner to ensure customer deadlines and sales objectives are met.
• Work closely with the sales team to identify gaps in current capabilities to drive the technology roadmap and enhance the product offering. 
• Support initial Space Services program execution through the System Requirements Review, providing systems engineering support to document customer requirements and ensure a seamless transition from sales to execution.   

Who You Are: 

You are a seasoned technical professional with experience in customer-facing roles, bringing expertise in satellite mission design, development, and testing. With a strong engineering background in aerospace, mechanical, electrical, or systems disciplines—or equivalent technical experience—you excel at understanding complex customer requirements and delivering innovative solutions. Your exceptional communication and presentation skills allow you to effectively engage with stakeholders on different levels. Proficient in satellite design, orbital simulation tools like AGI STK, and satellite-based remote sensing, you have a clear grasp of mission design trades, RF spectrum considerations, and payload capabilities. You thrive in cross-functional environments, leveraging your technical expertise and interpersonal skills to build strong relationships and drive mission success. 

• Bachelor’s degree in relevant Engineering (e.g. Aerospace, Mechanical, Electrical, Systems), Computer Science, Physics, or equivalent combination of technical and work experience.
• Experience in satellite mission design, development, and testing with a clear understanding of major mission design trades and scope drivers (power / payload duty cycle, communications systems / data budgets, ground stations, launch and environmental loads, EMI/EMC, thermal management, etc.).
• Knowledge of satellite design and orbital simulation software (e.g., AGI STK).
• Familiarity with satellite-based remote sensing and Earth observations techniques.
• Familiarity with the radio frequency (RF) spectrum, specifically related to RF payload receivers.
• Experience writing technical reports and proposals.
• Experience presenting technical content to senior level management.
• Experience in a customer-facing technical role.
• Strong interpersonal skills for building relationships with clients and effectively communicating with other members of cross-functional teams.
• Strong comprehension skills to enable timely understanding of complex customer requirements and identification of thorough and sometimes unique solutions. 

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

What You'll Do: 

As a Senior Solutions Architect focused on our Space Services offering, you will join a growing team responsible for providing unique space-based solutions to the commercial market. You will engage directly with the Spire Account Executives and customer base to understand operational requirements, qualify opportunities, and design space-driven solutions. You will collaborate closely with the satellite architect and engineering colleagues and to develop customer-driven solutions that leverage Spire’s small satellite platforms, payloads, and global infrastructure.    

The role of Senior Solutions Architect requires a deep understanding of challenges of building, launching and operating small satellites. With an emphasis on our Space Services offering, you will build intimate knowledge of the Spire satellite subsystems, payload capabilities, and system interfaces critical to customers seeking to deploy systems onto our network. Successful candidates will have a broad and deep technical experience designing space systems along with strong communications skills and the ability to thrive in a customer focused environment. The role involves supporting business winning campaigns on commercial and government business, owning the technical requirements negotiation and ensuring that the customer mission objectives can be achieved with the offered solution. This role will be the senior technical representative of the company to our customers and will be comfortable presenting on different levels in high pressure situations.    

• Work as a senior expert within a team to support sales discussions with Space Services customers, assess requirements and design the best possible solutions.
• Serve as the primary technical POC for the Space Services customer throughout the sales cycle.
• Lead the preparation and delivery of technical presentations and reports explaining Spire’s products and services to prospective customers. 
• Collaborate closely with cross-functional teams and subject matter experts within the organization to assess feasibility of customer-driven solutions, refine scope and technical details of complex space mission programs, and generally represent the voice and requirements of the customer within the organization throughout the sales cycle.
• Serve as a primary liaison between the sales and internal engineering teams and provide routine product updates and training to the sales staff and other sales engineers.
• Lead the development of technical proposals and generating or sourcing technical content specific to the customer’s application or problem set in a timely manner to ensure customer deadlines and sales objectives are met.
• Work closely with the sales team to identify gaps in current capabilities to drive the technology roadmap and enhance the product offering. 
• Support initial Space Services program execution through the System Requirements Review, providing systems engineering support to document customer requirements and ensure a seamless transition from sales to execution.   

Who You Are: 

You are a seasoned technical professional with experience in customer-facing roles, bringing expertise in satellite mission design, development, and testing. With a strong engineering background in aerospace, mechanical, electrical, or systems disciplines—or equivalent technical experience—you excel at understanding complex customer requirements and delivering innovative solutions. Your exceptional communication and presentation skills allow you to effectively engage with stakeholders on different levels. Proficient in satellite design, orbital simulation tools like AGI STK, and satellite-based remote sensing, you have a clear grasp of mission design trades, RF spectrum considerations, and payload capabilities. You thrive in cross-functional environments, leveraging your technical expertise and interpersonal skills to build strong relationships and drive mission success. 

• Bachelor’s degree in relevant Engineering (e.g. Aerospace, Mechanical, Electrical, Systems), Computer Science, Physics, or equivalent combination of technical and work experience.
• Experience in satellite mission design, development, and testing with a clear understanding of major mission design trades and scope drivers (power / payload duty cycle, communications systems / data budgets, ground stations, launch and environmental loads, EMI/EMC, thermal management, etc.).
• Knowledge of satellite design and orbital simulation software (e.g., AGI STK).
• Familiarity with satellite-based remote sensing and Earth observations techniques.
• Familiarity with the radio frequency (RF) spectrum, specifically related to RF payload receivers.
• Experience writing technical reports and proposals.
• Experience presenting technical content to senior level management.
• Experience in a customer-facing technical role.
• Strong interpersonal skills for building relationships with clients and effectively communicating with other members of cross-functional teams.
• Strong comprehension skills to enable timely understanding of complex customer requirements and identification of thorough and sometimes unique solutions. 

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-RK1

What You'll Do: 

As a Senior Solutions Architect focused on our Space Services offering, you will join a growing team responsible for providing unique space-based solutions to the commercial market. You will engage directly with the Spire Account Executives and customer base to understand operational requirements, qualify opportunities, and design space-driven solutions. You will collaborate closely with the satellite architect and engineering colleagues and to develop customer-driven solutions that leverage Spire’s small satellite platforms, payloads, and global infrastructure.    

The role of Senior Solutions Architect requires a deep understanding of challenges of building, launching and operating small satellites. With an emphasis on our Space Services offering, you will build intimate knowledge of the Spire satellite subsystems, payload capabilities, and system interfaces critical to customers seeking to deploy systems onto our network. Successful candidates will have a broad and deep technical experience designing space systems along with strong communications skills and the ability to thrive in a customer focused environment. The role involves supporting business winning campaigns on commercial and government business, owning the technical requirements negotiation and ensuring that the customer mission objectives can be achieved with the offered solution. This role will be the senior technical representative of the company to our customers and will be comfortable presenting on different levels in high pressure situations.    

• Work as a senior expert within a team to support sales discussions with Space Services customers, assess requirements and design the best possible solutions.
• Serve as the primary technical POC for the Space Services customer throughout the sales cycle.
• Lead the preparation and delivery of technical presentations and reports explaining Spire’s products and services to prospective customers. 
• Collaborate closely with cross-functional teams and subject matter experts within the organization to assess feasibility of customer-driven solutions, refine scope and technical details of complex space mission programs, and generally represent the voice and requirements of the customer within the organization throughout the sales cycle.
• Serve as a primary liaison between the sales and internal engineering teams and provide routine product updates and training to the sales staff and other sales engineers.
• Lead the development of technical proposals and generating or sourcing technical content specific to the customer’s application or problem set in a timely manner to ensure customer deadlines and sales objectives are met.
• Work closely with the sales team to identify gaps in current capabilities to drive the technology roadmap and enhance the product offering. 
• Support initial Space Services program execution through the System Requirements Review, providing systems engineering support to document customer requirements and ensure a seamless transition from sales to execution.   

Who You Are: 

You are a seasoned technical professional with experience in customer-facing roles, bringing expertise in satellite mission design, development, and testing. With a strong engineering background in aerospace, mechanical, electrical, or systems disciplines—or equivalent technical experience—you excel at understanding complex customer requirements and delivering innovative solutions. Your exceptional communication and presentation skills allow you to effectively engage with stakeholders on different levels. Proficient in satellite design, orbital simulation tools like AGI STK, and satellite-based remote sensing, you have a clear grasp of mission design trades, RF spectrum considerations, and payload capabilities. You thrive in cross-functional environments, leveraging your technical expertise and interpersonal skills to build strong relationships and drive mission success. 

• Bachelor’s degree in relevant Engineering (e.g. Aerospace, Mechanical, Electrical, Systems), Computer Science, Physics, or equivalent combination of technical and work experience.
• Experience in satellite mission design, development, and testing with a clear understanding of major mission design trades and scope drivers (power / payload duty cycle, communications systems / data budgets, ground stations, launch and environmental loads, EMI/EMC, thermal management, etc.).
• Knowledge of satellite design and orbital simulation software (e.g., AGI STK).
• Familiarity with satellite-based remote sensing and Earth observations techniques.
• Familiarity with the radio frequency (RF) spectrum, specifically related to RF payload receivers.
• Experience writing technical reports and proposals.
• Experience presenting technical content to senior level management.
• Experience in a customer-facing technical role.
• Strong interpersonal skills for building relationships with clients and effectively communicating with other members of cross-functional teams.
• Strong comprehension skills to enable timely understanding of complex customer requirements and identification of thorough and sometimes unique solutions. 

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

Role OVO-View

Team: OneCare - Customer Resolution

Location: Glasgow or Bristol 

Salary banding:  £28,380 rising to £29,980 (increase is usually with 6-9 months) 

Experience: Complaint experience is preferable

Working pattern: Full-Time

Reporting to: Customer Resolutions Squad Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Ownership. Decision-maker, Communicator

Top 3 qualities for this role: Resilience, Organisation, Empathetic

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of  hub offices Bristol or Glasgow. You will be required into the office 2 days a week during training and once every 2 weeks after training. 

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working in the Care-Customer Resolution Squad dealing with escalated complaints,  as part of the wider OneCare team at OVO Energy where our key focus is to place the customer at the heart of everything we do. You’ll be an integral part of delivering an award winning service we can be proud of, by fixing any problems in order to provide a resolution to our customers.

This role in a nutshell:

As a Customer Resolution Specialist, your role will involve investigating and responding to customer complaints by identifying root causes and managing the customer’s expectations through to resolution. You’ll be responsible for rebuilding a customer’s trust in OVO again, by using your in-depth knowledge to correct any issues for our customers.

Our customers are at the heart of everything we do. We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep our customers happy. You’ll also be confident in working within a regulated environment and providing feedback to senior management, particularly on anything blocking the resolution of a complaint.

Your key outcomes will be:

• Providing a tailored service to each customer either over the phone, through email or via letter
• Using your expertise to provide a resolution for our customers
• Ensuring that complaint cases follow OVO’s processes and procedures
• Working towards targets focussing on resolving customer complaints swiftly whilst protecting OVO’s brand
• Flagging any potential issues to management or departments inside OVO
• Managing and prioritising your own workload to ensure that we deliver excellence in resolution consistently

You’ll be a successful Customer Resolution Specialist here at OVO if you…

Working within a complaints department can sometimes be challenging and extremely rewarding, you must be able to have a calm, balanced and solution focused approach to all situations.

You’ll be able to understand both customer and business needs and utilise this knowledge to provide the best resolution to a customer’s complaint.

It’s important that you have outstanding organisational skills and have the ability to manage and prioritise your own workload.

Most importantly, you’ll share the qualities that have driven our success so far: firstly, you're a people person and a great teammate. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for customer service and getting it right for our customers – be the good guy. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive within the complaints department...

Let’s talk about what’s in it for you:

We’ll pay you £28,380 rising to £29,980 (increase is usually with 6-9 months).You’ll also be eligible to qualify for a monthly incentive which is based on the customer outcomes you and your squad deliver. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Role OVO-view

Location: Glasgow

Team: OVO Care, Account Management.

Salary banding: Starting base salary of £25,950 which will increase to £26,770 once your training and probation period are completed. This is usually within 9 months, although can be quicker depending on previous experience!

Experience: Learner - customer facing in a service environment with digital experience and problem solving skills advantageous

Working pattern: Full time - 37 hours per week (Shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm)

Sponsorship: We are unable to offer sponsorship for this role.

This role in 3 words: Fun, rewarding, customer-centric

Top 3 qualities for this role: Communication, great teammate, creative thinking

Start dates for Glasgow  : 

1st June 2026

8th June 2026

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into our Glasgow hub. The expectation is 2 days per week in office during the training period and then will be 2 days per month once you're in your squad.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.

We're working together in squads with the same zero-carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.

With Plan Zero at front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture.

We embrace challenges, continuously provide feedback and pro-actively seek opportunities to improve, innovate, and progress towards a zero carbon future.

This role in a nutshell:

As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO’s customers across the entire customer lifecycle; this will include some of OVO’s most vulnerable customers. You serve to solve, ensuring customer’s needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a telephony based role so you’ll be resolving customer inbound queries through calls, and some emails.

Your key outcomes will be:

• Engaging with OVO’s customers, communicating with passion across phone, and occasionally via email.
• Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact.
• Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad.
• Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad.
• Autonomously manage your day, ensuring the overall objectives of the squad are achieved.
• Prepare, attend and actively contribute at squad meetings as appropriate.
• Identify and implement continuous improvement efforts in both squad ways of working and customer experience.
• Be an OVO ambassador, promoting our range of products & services to customers.
• Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living.
• Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products.

You’ll be successful in this role at OVO if you…

• Enjoy working in a fast paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement.
• Demonstrate our OVO values and be an advocate of Plan Zero.
• Have experience of cross selling.
• Enjoy working as part of a team but also thrive independently.
• Are a brilliant communicator, particularly on the phone. You’re comfortable talking to wide range of people about a variety of queries.
• Have a passion for helping and supporting vulnerable customers.
• Are strong at showing empathy, understanding and compassion to our customers’ circumstances. At times you may need to have in-depth and sensitive conversations with customers.

Let’s talk about what’s in it for you

As well as a base salary of £25,950 which rises to £26,770 once you reach Level 2 (usually after 6-9 months but depends on each individual). You’ll also be eligible to qualify for a monthly incentive which is based on squad achieving performance measures.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers.

For your commute 
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.
  
  

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

As a Senior Systems Operations Engineer at Spire, you will be responsible for ensuring that on-orbit mission operations meet and sustain technical and service-level objectives. You will serve as the technical link between the development and operations phases of the mission lifecycle, ensuring that the constellation behaves as expected and that any deviations are rapidly understood, assessed, and resolved with sound engineering judgment.  

This role is central to Spire’s strategy to deliver scalable, reliable, and technically assured services using model-based engineering and validated asset profiles. Your work will ensure that decisions affecting constellation performance are made with technical insight.  

Role Responsibilities:  

• Own the technical quality of mission operations during the on-orbit service period, ensuring Service Level Agreements (SLAs) are well defined, monitored, and maintained. 
• Assess and design strategies to address underperformance, providing detailed technical insight and coordinating resolution strategies in collaboration with Systems Engineering, Mission Design, and SRE. 
• Define and manage the high-level structure and performance requirements of asset profiles, ensuring they accurately represent mission needs and provide a clear basis for verification. Work with System Owners and SMEs to ensure subsystem capabilities are properly characterised, and with SREs to ensure ongoing validation of in-orbit performance. 
• Bridge the gap between Systems Engineering, Mission Design, Program Management, Customer Service, and SRE by providing technical leadership during the mission service period. Define the tooling and functional monitoring needs that enable the SRE team to maintain constellation health and respond effectively to deviations. 
• Support SRE, Platform, and Customer Service leads in triaging constellation or satellite issues that deviate from nominal asset profile definitions, ensuring escalation paths and responses are technically justified. 
• Act as a technical reviewer and contributor during Mission Readiness Review (MRR) and pre-launch handover, ensuring operational teams are equipped with validated, well-understood assets and clearly defined expectations for mission performance. 
• Identify operational risks and propose mitigations related to in-orbit performance, platform limitations, or evolving CONOPS. 
• Ensure technical consistency and justification for on-orbit changes such as mode transitions, re-tasking, or adjustments to duty cycles or resource allocations. Lead the rollout of complex fleet-wide changes when CONOPS are being updated, ensuring risks and dependencies are managed. 
• Collaborate across SRE, Platform, and Systems teams to codify lessons learned into reusable operational standards, documentation, and improved design practices for future missions. 
• Derive and maintain Operational Requirements by helping project teams translate mission and system-level requirements into operational-level non-functional requirements (SLOs, latency, freshness, availability), with verification methods and traceability. 
• Support configuration control during service, helping manage the versioned operational baseline (limits, parameters, tasking configurations) and working with SREs, System Owners, and Customer Service to prevent configuration drift across the fleet. 
• Support the definition and coverage of FDIR (Fault Detection, Isolation, and Recovery) logic, ensuring coverage against top failure modes and reducing residual operational risk over time. 

Basic Qualifications:  

• BSc in Aerospace Engineering, Systems Engineering, Computer Science, or other relevant technical discipline. 
• 3+ years of experience in system performance monitoring, root cause analysis, and anomaly resolution. 
• Solid understanding of space system behaviour on orbit, including thermal dynamics, power management, RF communications, and tasking impacts. 
• Ability to translate system-level engineering context into clear operational guidance and tooling requirements. 
• Familiarity with SLA-driven architectures, system observability, and mission assurance principles. 
• Clear communication skills to align stakeholders across engineering, operations, and customer delivery. 
• Familiarity with software tools and frameworks used in operations, including strong Python, SQL skills and GitHub-based workflows. 

Preferred Qualifications:

• 3+ years of experience supporting operations of multi-satellite constellations. 
• Knowledge of asset profiling approaches and system models (including fault profiles, mode transitions, and performance boundaries). 
• Understanding of ground-segment tooling, SRE practices, or telemetry/telecommand systems. 
• Experience working with cross-functional, multi-time zone teams across engineering and operations. 
• Background in satellite mission design, including the transition from development to operations. _LI-MK1

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office.

Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. _LI-MK1

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements 

  •  

    Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.