About the Role

Impact You'll Have

• Through your interactions with individual customers, you will help improve our product for everyone.
• Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

Qualifications

• 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
• Experience working closely with engineering teams and providing technical feedback on customer issues
• Ability to debug and triage bugs and escalations from customers
• Can communicate technical capabilities of the product to customers
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
• A mindset of customer empathy and ability to solve challenging problems

Bonus points

• Experience as an early or founding member of a support team, including building processes from scratch
• Startup experience and familiarity with scaling a support team
• Programming experience in one or more of Typescript, Python, or Ruby
• You have worked on modern enterprise software which is business critical
• Experience creating knowledge base articles and internal documentation
• Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the AMER region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls

What you’ll do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform.
• Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect.
• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows.
• Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
• Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts.
• Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream.
• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you’ll bring

• Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
• Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
• A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact. 

Senior Software Engineer: Front-End

About the role 

We are seeking someone to lead, architect and develop features for our Risk Cloud platform. This role requires a deep understanding of business and engineering goals, and the ability to work collaboratively with team members to achieve them. The ideal candidate will inspire and exemplify cross-functional collaboration, working closely with product managers, designers, engineers, and QA professionals. They will advocate for and implement modern best practices in engineering, including a testing-first mindset, frequent releases, and iterative development with small feedback loops. Additionally, effective communication and the ability to produce clear documentation for features and processes are essential for this position.

How you'll spend your time:

• Develop / Utilize Angular, Typescript, and other leading Front-End tools to build a market leading product.
• Quality / Write tests and review code to facilitate an efficient dev cycle and prevent the occurrence of bugs.
• Collaborate / Work closely with cross-functional team members using Agile methodologies to iterate on feature work.
• Optimize / Help improve our front-end application for speed, reliability, and scalability.

What we use:

• Frontend: TypeScript, Angular, Webpack, Sass
• Backend: Spring Boot, Java, Kotlin, Go
• Data: Neo4j, Redis, RabbitMQ, PostgreSQL
• Test: JUnit, Karma, Jasmine, Spectator, Cypress
• Infrastructure: AWS, Terraform, Kubernetes, Docker, Ansible
• Work: GitLab, Slack, Jira, Confluence, G Suite

We get excited about you if you have:

• Significant (6+ years) of professional experience in software engineering or a Bachelor's in Computer Science or a related field (we value outcomes over number of years)
• Desire to grow as a leader, architect, and coder within an engineering atmosphere that moves quickly and strives to raise the bar.
• Understanding of best practices and competency in one or more modern languages (it doesn't have to be a language that is part of our stack).
• Strong expertise developing web applications with modern Front-End frameworks.
• Desire for an autonomous environment that enables you to do your best work.

How you’ll Raise the Bar:

• The tools, languages, and frameworks powering our platform align with your work history.

• While a Front-End expert, you thrive working across the full software stack.
• You’ve worked to bolster or optimize E2E systems.

The anticipated base salary range for the role is $125,000 - $165,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

LogicGate’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. 

Total Rewards 

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. 

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? 

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Why this role exists:

This role exists to own end-to-end technical configurations for merchant payment integrations and cashier configurations, ensuring compliant, reliable, and observable payment processing across environments. The role focuses on accelerating time-to-live for clients through accurate setup, validation, and maintenance of payment configurations. It is a critical function as all client journeys and payment expansions depend on correct configuration processes.

What you’ll drive:

Client configuration and setup

• Intake, clarify, and prioritise configuration change requests from clients and internal teams.
• Translate business constraints into executable configurations across payment methods and MIDs.
• Configure and maintain payment methods, acquirer connections, and MIDs in Back Office.

Validation, launch, and support

• Plan and execute end-to-end validation including request/response mapping, callbacks, and reconciliation checks.
• Coordinate production launches ensuring readiness across Engineering, SRE, Compliance, and Support.
• Provide L3 support, investigate incidents, and resolve configuration-related issues.

Observability, processes, and ownership

• Analyse logs and transactions using observability tools to ensure configuration stability.
• Define monitoring dashboards and alerts for approval rates, errors, and provider performance.
• Maintain documentation, workflows, and act as subject-matter expert for Payment Gateway configuration.

What makes you a GR8 fit:

Must-have

• Minimum 2+ years of experience in payment integrations configurations or similar roles.
• Experience in configurations, QA, or Business Analysis within payments or fintech.
• Strong understanding of JSON and XML with ability to configure payloads and provider schemas.
• Hands-on experience with REST clients and API contract validation.
• Working knowledge of SQL/PostgreSQL for data validation and diagnostics.
• Experience with webhooks/callbacks verification and troubleshooting.
• Experience with Git/GitLab for configuration versioning and change control.
• Basic understanding of CI/CD processes.
• Solid understanding of payment flows including authorization, capture, settlement, refund, and void.
• Knowledge of 3DS/SCA flows and MID management.
• Awareness of compliance and risk controls such as KYC, AML, and fraud rules.
• Practical experience with Postman or similar REST tools, JIRA, Confluence, manual testing, and log analysis tools.
• Strong sense of ownership, ability to manage multiple tasks, and understanding of SDLC processes.

Nice-to-have

• Experience in iGaming industry.

Let's start with the role

You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers. Besides being part of the Agile team, you will work closely with talented backend professionals within the Backend Chapter. 🙌

Senior Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.

• Assume full responsibility for our applications on an engaging development journey.
• Create new solutions and see them through, from conception to production;
• Turn requirements into simple and sophisticated technological systems. Our large scale, highly available infrastructure is at the core of that challenge;
• Play a central role on Design, build, and maintain efficient, reusable, and reliable code;
• Research new technologies to find new and efficient ways to solve day to day challenges;
• Ship high-value features quickly;
• Challenge the status quo and improve the team and product;

Most of our sites and services are written in in C# / ASP.NET and new services are written in .NET Core. New applications use vue.js or Angular in the front-end while older ones use server-rendered (Razor) views in combination with jQuery. Microsoft Orleans enables our scalable and robust distributed applications. MS SQL Server is used for most of our storage needs, but also Redis and ElasticSearch are used when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

What you'll bring

• At least 4 years of experience developing production-level software using .NET Core;
• Proficient in C# and MVC;
• Experience with Testing/Metrics Monitoring/Logging on a large scale distributed system;
• Experience with Microservices architecture;
• Experience with asynchronous flows using message brokers;
• Good understanding of basic web technologies, such as HTTP, REST, etc.;
• Practical knowledge of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Fluent in English, both oral and written.

Nice to have:

• Expertise in concurrency, multi-threading, and event-driven architecture;

Kaizen Gaming Perks

• 🕑 Hybrid way of working & remote options;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Remote

Hours & location

🌎 We hire almost anywhere in the world and we don’t have a location requirement for this role. However, the expected working hours for this position is 9:00am - 5:00pm EST.

Why this job is exciting 

As part of the Technical Success organization, Support Engineering  is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! Support Engineering exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey. 

📅 Within one month you will…

• Learn about our product, our value propositions, our customers, our team, and our practices.
• Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
• Meet for an initial chat with the teammates you will work with most
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

📅 Within three months you will…

• Work with customers to troubleshoot and solve reported issues
• Contribute to improving our product and handbook documentation

📅 Within six months you will…

• Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)
• Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

About you

You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

• Profound curiosity to figure out why something works the way it does / to learn more
• Working experience with Unix/Linux and/or Bash
• Working experience with Kubernetes containerized solutions
• Working experience with code hosts such as GitHub, GitLab and BitBucket
• Strong understanding of databases, especially SQL 
• Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
• Some experience using Large Language Models (LLMs) and AI tooling,  and how they work
• 2+ years experience in a similar role

Nice to have:

• Foundational knowledge of APIs and/or Git
• Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
• Experience writing code in Go or another language
• Basic knowledge of or experience with Perforce
• Basic understanding of AI tools and how developers use them

Level

📊 This job is an IC2. You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your compensation.  As an open and transparent company that values equitable and competitive compensation for everyone, our compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world.  

💰 The compensation for this role is $84,800 USD base.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30 min] Recruiter Screen 
• [45 min] Hiring Manager screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team…

• [Async 1.5 hr] You complete a technical project and we share the results over email.
• [60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team.  

🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically…

• [30 min] Values interview
• [15 min] Leadership 
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

As we build the world's most comprehensive AI-powered DevSecOps platform, we're proactively connecting with exceptional leaders who can drive enterprise strategy, scale global teams, and define new categories. We're excited to stay in touch and build a relationship with you as GitLab continues to evolve, whether that leads to a conversation in the near term or positions us to move quickly when the perfect opportunity aligns with your career trajectory.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

Don’t see a SDR/BDR posting that aligns with your skillset? 

We invite you to complete our Expression of Interest SDR/BDR Form! This is a great opportunity to share your skillset and keep your resume top of mind for the Sales Developing hiring team. 

At GitLab, we look for enthusiastic and strategic Sales Development Representatives (SDR) who focus on inbound pipeline and Business Development Representatives (BDR) who focus on outbound pipeline initiatives. In these roles, you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab’s value. You will be responsible for generating qualified meetings and pipeline for the GitLab’s Sales organization. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

As openings arise, our team will review and outreach candidates who express interest and align with our business needs.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

This is a future opportunity that may not be immediately available, but we're proactively building our pipeline of exceptional talent. At GitLab, we believe in connecting with outstanding professionals before we have an urgent need, allowing us to move quickly when the right moment arises. If you are excited about co-creating the future as we're building the most comprehensive AI-powered DevSecOps platform, we want to hear from you. We'll keep your information on file and reach out when a position becomes available that matches your skills and interests.

#LI-DNI

An overview of this role

As an Account Executive, you’ll be the primary connection between GitLab and customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook.

What you’ll do

• Report to a Regional Sales Director and own a broad book of business, from new prospects to growing existing accounts.
• Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close.
• Support GitLab for prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes.
• Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams.
• Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline.
• Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement.
• Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success.
• Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker.

What you’ll bring

• Proven success in software sales, ideally in a Commercial market context, managing a varied book of business.
• Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps.
• Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management.
• Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions.
• Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes.
• Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities.
• Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management.
• Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy.
• Fluent Italian language skills (required).

About the team

The Mid-market Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab.

An overview of this role

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale.

What you'll do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

What you'll bring

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

About the team

We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements.

An overview of this role

As the Director of Regional Sales for the Alps region, you’ll own the strategy and execution to grow GitLab’s presence across Switzerland and Austria. You’ll build and lead a high-performing Account Executive team, establish disciplined, data-informed sales processes, and stay close to the field by engaging directly with key accounts. Reporting to the VP of Sales, you’ll work across account management, customer success, marketing, product, engineering, and operations to deliver a consistent, high-quality experience for GitLab customers and expand our footprint. In this role, you’ll help shape GitLab’s go-to-market motion in the Alps region, drive new logo acquisition and expansion, and influence how we bring our open source and DevSecOps story to a broad range of customers while executing against ambitious bookings and ARR growth targets.

What you’ll do

• Lead the growth of GitLab’s business in the Alps region by building the regional sales plan, enforcing pipeline discipline, and driving day-to-day execution to meet quarterly bookings and ARR targets.
• Manage, coach, and develop a team of Account Executives, joining customer meetings and modeling consistent, high-activity, field-focused sales behavior.
• Drive new logo acquisition across a broad base of medium-sized businesses in the Alps region while shaping and executing a long-term strategy for larger, more complex accounts.
• Build GitLab’s reputation the Alps market by partnering with marketing, business development, and local networks to generate qualified pipeline and deepen market awareness.
• Establish clear operating rhythms, sales processes, and methodologies (such as MEDDPICC or similar) that create structure, accountability, and repeatability without sacrificing agility.
• Collaborate with regional sales leaders and cross-functional partners in account management, customer success, marketing, product, engineering, and operations to align coverage, share best practices, and ensure consistent execution.
• Develop and maintain executive-level relationships with key accounts, positioning GitLab as a strategic partner and uncovering expansion and renewal opportunities.
• Analyze pipeline, forecast, and performance data to identify gaps and opportunities, adjust regional plans to focus on the highest-impact activities, and represent the Alps business internally with clear insights on market trends and customer needs.

What you’ll bring

• Experience building and leading high-performing sales teams in a regional or multi-country context, with a focus on coaching, field engagement, and talent development.
• Ability to design and execute a regional go-to-market plan, including pipeline generation discipline, territory coverage, and structured deal execution.
• Familiarity with B2B software or technology sales and concepts related to open source and DevSecOps, with interest in deepening knowledge of GitLab’s platform.
• Skills in creating structure and clarity, setting expectations, and driving organized, data-informed sales processes, including the use of MEDDPICC or similar methodologies.
• Demonstrated strength in developing trusted relationships with senior customer stakeholders, including executive-level contacts, to support new business and expansion.
• Comfort operating in a dynamic, growth-focused, all-remote environment, acting as a self-directed “manager of one” and using Salesforce.com or similar CRM and marketing tools.
• Openness to collaborating across account management, customer success, marketing, product, engineering, and operations, with the ability to work effectively with distributed teams.
• Willingness to apply transferable leadership and sales skills from related markets or industries, even if direct Alps market experience differs, in alignment with GitLab’s inclusive hiring approach.

About the team

You’ll join a regional sales organization focused on growing GitLab’s presence across the Alps region, working closely with Account Executives and cross-functional partners in account management, customer success, marketing, product, engineering, and operations. The team is all-remote and collaborates asynchronously across time zones to build pipeline, manage complex sales cycles, and deliver consistent customer experiences. You’ll help shape how we organize coverage, implement disciplined sales processes, and bring structure to a high-growth region while staying aligned with global sales strategy and GitLab’s values of transparency, collaboration, and results.

#LI-BC2

Senior Professional Services, Engagement Manager - - EMEA

An overview of this role

As a Senior Professional Services Engagement Manager focused on EMEA, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

Senior Professional Services, Engagement Manager - - MEA, Dubai

An overview of this role

As a Senior Professional Services Engagement Manager focused on the Middle East and Africa, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. 

Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives.  In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab.

Some examples of our projects

• Designing and structuring outcome-based professional services engagements that align GitLab capabilities to customers needs
• Partnering with account executives, solutions architects, and delivery leaders to turn complex DevSecOps transformations into clear, actionable implementation roadmaps and statements of work

What you'll do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders 
• Conduct discovery sessions with with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements 
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures.
• Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes.

What you'll bring

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
• Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.
• Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes.
• Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
• Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies.
• Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment.
• Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals.

The Professional Services Engagement Management team at GitLab is dedicated to designing and structuring services engagements that set our customers up for successful, long-term adoption of our DevSecOps platform. We build and manage strategic relationships with customers to understand their goals, surface their services needs, and translate complex transformation initiatives into clear, outcome-oriented engagement plans. Composed of experienced services, consulting, and delivery professionals distributed across multiple regions, we operate asynchronously to support field teams, shape implementation strategies, and guide customers through their services journey. We focus on creating scalable engagement models, fostering open communication with internal stakeholders, and adapting our services offerings to the evolving needs of a rapidly maturing organization and its customers. For more on how our team works, see the Professional Services Engagement Management handbook page.

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls
• Identifying a geo-replication gap in a self-managed deployment, tracing it to a root cause in Gitaly or the git backend, and contributing a targeted code or design change upstream

What you'll do

Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform. Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect. Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value. Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows. Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls. Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts. Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream. Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you'll bring

Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles. Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go. Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs. Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs. Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches. Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments. A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance. Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact.

Founding CTO at Redbolt.ai 

Redbolt AI is the security and reliability layer for in-production AI systems. It’s the commercial open core evolution of NVIDIA's open source red-teaming framework, garak, and NeMo Guardrails. Redbolt builds on trusted open source technology and adds the security layer that empowers users to deploy AI at scale.

We're looking for a Founding CTO to build Redbolt into an era-defining AI technology. As the founding CTO, you’ll define initial product vision, build commercial features and an engineering team to accelerate product velocity, get closer to customers, and deepen open-source contributions to NVIDIA's Garak. 

The opportunity

The market for AI security is early but moving fast. The risks of unguarded AI systems are well-known but the infrastructure to protect against these risks don’t really exist yet.

Redbolt starts with a meaningful foundation: NVIDIA's open-source tools already have community traction and credibility. Your job is to turn that into a product and company that enterprises depend on.

If you've been looking for the right moment to build something that matters, this is it.

The role

As the technical founder, you will: 

• Defining the vision. What should this company become? What's the product roadmap that turns open-source adoption into a billion-dollar enterprise business? You'll own that strategy.
• Building the foundation. You're writing code, shipping product, and making architectural decisions that will compound for years.
• Hiring the team. You'll recruit and lead the engineers who build Redbolt alongside you.
• Partner with a CEO. Once there's traction, OCV will lead a search for a co-founder CEO to partner with you - someone to own go-to-market, fundraising, and business operations while you own product and engineering. You'll be deeply involved in selecting that person.

About you 

You're a deep technical expert in LLM security, ML engineering, or adjacent infrastructure. You understand how these systems fail and how to prevent them.

You've operated at a high level technically: staff/principal engineer, engineering lead, or founded something yourself.

You're entrepreneurial. You've been waiting for the right opportunity to build something from the ground up, with real support and resources behind you.

You have conviction about the AI security space. You've thought about what needs to exist and have opinions about how to build it.

About Open Core Ventures

"As software has eaten the world, open source is eating software." — Peter Levine

Commercial open source software companies have captured hundreds of billions in enterprise value—yet this represents only a fraction of the trillions delivered by OSS today. We're still in the early innings.

GitLab co-founder and executive chair Sid Sijbrandij started Open Core Ventures (OCV) to accelerate this opportunity. We start companies around promising open source projects—the same approach that took GitLab from OSS project to IPO in seven years.

We recruit founders and help them reach escape velocity. We’ve started 30+ companies around open source projects, including Fleet, FlowFuse, and Mermaid Chart. 

You can read more about our approach in our public handbook.

About Open Core Ventures

Open Core Ventures (OCV) is a venture capital firm that starts commercial open source software companies. Our team identifies open source software projects with traction, recruits passionate project founders and contributors, and launches new companies. OCV companies aim to create tangible value for the open source community by providing access to resources and reducing the barrier to entrepreneurship. Our culture is handbook-first. 

About the OCV Model

OCV believes in the power of open core, and the impact of open learning and collaboration. Our approach diverges from conventional venture capital because OCV starts companies and recruits founders; OCV does not invest in existing companies. The OCV model enables experienced, capable, and technical open-source authors and contributors  to found companies,who otherwise would not have the resources to launch a successful startup. Sid Sijbrandij, founder and CEO of GitLab, serves as our General Partner. 

Location

Fully Remote

Duties/Responsibilities

• Manage and contribute to your project and company full-time, collaborating with OCV and leveraging OCV resources including, and not limited to, CEO sourcing
• Conduct customer discovery and leverage iterative feedback to build a commercial arm around your OSS project
• Grow your open-source community alongside your business, advancing OCV’s mission

Required Qualifications

• Has made significant contributions to an open-source project with an existing community
• Strong enthusiasm and excitement about being the founder of a company
• Understanding of basic startup considerations

Preferred Qualifications (Not Required)

• Created or is the author/owner of the OSS project
• Has prior entrepreneurial experience/experience as a founder 

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors, including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits at any time.

At Open Core Ventures, we operate in a transparent environment, with clear terms and open communication, guided by our public handbook. We celebrate and embrace differences as a strength and source of innovation. We dare to dream, dare to lead, and dare to change. We are resourceful, think creatively, and adapt quickly. We persevere, take challenges head-on, and do not bat an eye at the hard stuff.

Open Core Ventures is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

🚀 Hermes Web: Call for Founding Engineer

Hermes Web is looking for a founding engineer to build the first polished, hosted personal AI agent product.

Some facts about us:

• Incubated by Open Core Ventures, the studio founded by Sid Sijbrandij (ex-CEO of GitLab)
• Building the hosted, non-technical-user version of Hermes Agent — the fastest-growing open-source agent framework after OpenClaw
• OCV underwrites infrastructure and LLM costs, so you optimize for growth and polish, not unit economics
• Fully remote, product-focused, compressed sprint cadence

If you want to own product and engineering end-to-end, ship consumer-grade polish in a space that's still raw, and help define what a mainstream AI agent product looks like, this is for you.

Project described below.

Requirements

• High agency, ship fast without hand-holding
• Strong Python skills — FastAPI or similar production web framework experience required
• Strong frontend skills (React, Next.js, TypeScript) for the chat, memory, and activity surfaces
• Experience with auth, billing, and multi-tenancy in production products
• Container orchestration experience (Kubernetes, Nomad, ECS, or equivalent)
• Experience with AI-native tools (Cursor, Claude Code, model APIs)
• Knowledge of agents, LLM gateways, rate limiting, and abuse prevention
• Comfortable working across frontend, backend, infrastructure, and AI workflows

The kind of person we want: someone who has shipped a consumer or prosumer product they're still proud of, and who responds to an aggressive timeline with "tight but doable if we cut X, Y, Z" rather than "let me spec it first."

Bonus skills:

• Experience with agent frameworks (Hermes, OpenClaw, LangGraph)
• LLM gateway or proxy work
• Stripe subscription billing at scale
• Production experience hardening agentically-generated code
• OSS contributions
• Consumer AI product experience (Cowork, Cursor, or similar)

Project: Hosted Hermes Agent Platform

1. Introduction

We are building a multi-tenant hosted platform that gives anyone their own personal Hermes agent running in the cloud in under 60 seconds. No terminal, no API keys, no configuration. The agent persists, remembers them, and gets better over time.

This project includes:

• Per-user Hermes containers with network and storage isolation
• A warm pool provisioning system for instant signup-to-first-message
• A production-hardened chat, memory, and activity interface
• An LLM gateway that meters usage, enforces caps, and prevents abuse
• Bundled Claude Sonnet access — users never see an API key or model selector
• Stripe billing infrastructure and self-serve subscription flows

2. Requirements

Platform and provisioning

• Per-tenant container orchestration via Kubernetes or Nomad
• Warm pool pattern for sub-90-second provisioning
• Idle sleep and fast wake (under 2 seconds on incoming message)
• Persistent per-tenant memory and conversation storage
• Auth via Clerk or Auth0 (email + Google OAuth, email verification required)

Frontend

• React, Next.js, TypeScript, Tailwind, shadcn
• Multi-tenant chat, memory, and activity surfaces
• Graceful handling of connection loss, agent timeouts, container restarts
• Streaming responses, conversation history, new-thread flows

LLM gateway

• Proxy every Anthropic API call from every tenant container
• Hold Anthropic API keys server-side; tenant containers never see them
• Per-tenant metering with second-by-second granularity
• Hard daily and monthly cost caps
• Circuit breakers for runaway loops
• Ops kill switch for any tenant

Billing and ops

• Stripe subscription integration at $20/mo
• Self-serve upgrade, downgrade, cancel
• Internal ops dashboard for user management and anomaly response
• Runbooks for common failure modes

3. Non-Goals

• Developer-facing platform
• Self-hosted desktop or mobile apps
• Skills marketplace or plugin ecosystem
• Workflow builder, triggers, scheduled agents
• Team accounts, SSO, enterprise features
• Multiple LLM providers or model selection
• Bring-your-own API key
• Forking Hermes — we track upstream and contribute back

4. Prior Art

• Hermes Agent — the open-source framework we build the hosted experience on top of
• OpenClaw — the largest agent framework today and reference for community patterns and growth dynamics
• LangGraph Deep Agents — architecture patterns for stateful long-running agent workflows
• Anthropic MCP — server design patterns for tool interfaces and permission-aware context
• Cowork (Anthropic) — polish bar and UX patterns for non-technical AI agent products
• Cursor agent UI — interaction model for AI agents in consumer products

Growe welcomes those who are excited to:

• Lead the frontend team and drive technical decisions;

• Design and maintain frontend architecture, ensuring high code quality;

• Select, implement, and improve technologies, standards, and best practices;

• Review code and mentor developers;

• Plan tasks and collaborate closely with product, design, and backend teams;

• Optimize interface performance and ensure stability.

We need your professional experience:

• Strong proficiency in JavaScript and TypeScript, with a solid understanding of core language concepts;

• Experience building scalable and maintainable frontend architecture;

• Ability to work without reliance on a specific framework (framework-agnostic mindset);

• Experience with Web APIs, real-time communication (WebSocket/SSE), and API integration;

• Solid understanding of frontend performance, stability, and optimization techniques;

• Experience with code reviews, mentoring, and maintaining code quality standards;

• Experience with SSR or backend-related technologies (e.g., ASP.NET Core / Razor);

• Experience working with high-load systems;

• Familiarity with CI/CD tools (e.g., GitLab CI);

• Previous Tech Lead or leadership experience (nice to have);

• Upper Intermediate level of English.

We appreciate if you have those personal features:

• Strong communication skills and ability to work effectively in a team;

• Leadership mindset with the ability to mentor and support other engineers;

• Strong problem-solving skills and analytical thinking;

• Ability to make technical decisions and take responsibility for them.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

The position

You'll be joining a team of engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals.

This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences.

Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products.

Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our front-end. Gitlab is used as a version control tool, issue tracker and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day.

What this job can offer you

• Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world.
• Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth.
• A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies.
• Competitive salary, stock options, flexible paid time off, and a set of perks and benefits.
• A supportive and kind work environment where we would like you to challenge the dogmas and pursue innovation!
• Strong team of experienced engineers who will support and facilitate your professional growth.

What you bring

Must have (professional experience):

• Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable.
• Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration.
• Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality.
• Postgres (or similar).
• CI/CD (GitLab, Github, Jenkins or similar).

Nice to have

• Kubernetes
• Docker
• AWS
• Nextjs
• React/Vue/Angular

Key Responsibilities

• Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products.
• Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements.
• Maintain good understanding of the team’s domain, both from product and engineering sides.
• Provide feedback on code reviews.
• Contribute to the shared codebase.
• Debug and solve technical and business issues.
• Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc.
• Mentor and provide guidance to other engineers.
• Investigate, propose and participate in implementation of improvements to our platform.
• Implement interfaces with performance, accessibility, and API design in mind.
• Redesign how engineering work ships with autonomous agents as the default execution layer
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Practicals

• Reporting line: Engineering Team Leader
• Team: Engineering
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. Interview with our recruiter
2. Interview with an Engineering Leader
3. (async) Code exercise and review
4. Interview with members of the engineering team
5. Bar Raiser Interview
6. Executive Interview with VP of Engineering
7. Offer and Prior employment verification check

Position Summary

Effectual Cloud Architects are responsible for the technical leadership of Professional Services projects. They partner with Engagement Managers (EMs) to deliver an exceptional experience for customers and the delivery team. Effectual Cloud Architects are “Brand Ambassadors” and are expected to demonstrate Effectual’s experience and expertise through the delivery of high-quality, leading-practice solutions to customers.

A Glimpse into the Daily Routine of a Cloud Architect

Cloud Architects lead delivery teams. On a given day, you may be asked to:

• Design and document a system on AWS to meet customer requirements.
• Meet with a customer or internal team member to troubleshoot, educate, and unblock implementation progress.
• Partner with an Engagement Manager to craft customer communication.
• Gather requirements, document the current state, and educate customers on your solution approach.
• Jump on a pre-sales call to demonstrate Effectual’s expertise and experience to a potential customer.

Soft Skills Required:

• Problem-solving: Ability to define which issues need to be addressed, and the variables that may affect their resolution. Plus the ability to produce solutions that effectively address business and IT issues through technical analysis, troubleshooting, research, evaluation, and communication.
• Consensus building: Discussing with stakeholders and reaching an agreement on the problem and solution. This requires both strong verbal and written communication skills to settle conflicts.
• Leadership: Strong leadership skills are needed to empower employees and IT teams to stay on task and meet deadlines.
• Knowledge: Fluency in developing and using solution architecture frameworks, patterns, and best practices to drive business transformation.

Essential Duties and Responsibilities

• Championing technical excellence by:
  • Driving the implementation of leading practice architecture for assigned clients.
  • Architecting and building solutions in AWS (e.g., Landing Zones, container platforms, application hosting environments, data storage solutions, etc.) using various AWS services like Control Tower, EKS/ECS, S3, Transit Gateway, EC2, etc.
  • Conducting cost-benefit and risk-reward analyses
  • Designing solutions, development and deployment plans, and high-level solution validation processes for execution by delivery teams
  • Being accountable for the overall technical success of client projects
  • Working with technology management to refine project management processes to continually improve technical delivery efficacy.
  • Assisting in prioritizing and sequencing infrastructure projects, supporting project work breakdown activities, helping to remove roadblocks, and collaboratively resolving disagreements related to solution design.
• Fostering continual learning and collaboration by:
  • Serving as a mentor to team members around leading practices
  • Educating clients on solution rationale and leading practices
  • Building consensus amongst all technical stakeholders
• Supporting rigorous project governance and execution through:
  • Meeting with team members daily to review progress.
  • Challenging team members on technical solution approaches and holding them accountable for implementation success.
  • Submit time on assigned projects daily.
• Supporting project delivery team members by:
  • Always operating with transparency
  • Being responsive to requests from team members for information
  • Communicating working preferences and understanding others' working preferences to help develop a high-performing team that operates with respect, effectiveness, and efficiency.

Qualifications

• 5+ years of continual, prior experience working as a Solution Architect, consisting, in parallel, of at least:
  • 3+ years architecting AWS infrastructure.
  • 3+ years building AWS infrastructure, including at least:
    • 1+ year of infrastructure as code experience (Terraform preferred)
    • 1+ year of DevOps toolchain experience (e.g., GitHub, GitLab, AWS Code* Suite)
  • Knowledge of the primary AWS services (EC2, ELB, RDS, Route53 & S3)
  • AWS SysOps Administration experience
  • Security – Working experience with AWS Cloud Security Architecture
  • Strong track record of implementing AWS services in a variety of distributed computing environments
  • Experience facilitating discussions with senior leadership regarding technical/architectural trade-offs, best practices, and risk mitigation
  • Leading highly available and fault-tolerant enterprise and web-scale software deployments
  • Experience managing data center operations, including data assurance, monitoring, alerting and notifications
  • Demonstrated ability to think strategically about business, product, and technical challenges
  • At least one (1) AWS Professional certification
  • Strong working knowledge of leading AWS cloud security practices
  • Proficient in developing Infrastructure-as-Code (e.g., Terraform / AWS CloudFormation)
  • Proficient in coding configuration management tooling (e.g., Ansible, Chef, Puppet, etc.)
  • Proficient in at least one programming/scripting language (e.g., Python, Java, Node, etc.)
  • Demonstrable knowledge of Agile and Waterfall SDLC methodologies
  • Ability to work with multiple clients in parallel.
  • Attention to detail.
  • Exceptional communication and time management

Nice-to-Have Skills and Experience

• Additional AWS certifications (e.g., Developer Associate, SysOps Administrator Associate, Solution Architect Associate, etc.)
• Prior management experience is helpful, even though this is an individual contributor role.
• Container development
• Container orchestration using platforms such as Kubernetes, Docker, AWS EKS, etc.
• Implementing static and dynamic code analysis tools within CI/CD pipelines
• Use code analysis tools such as AWS X-Ray, AppDynamics, Dynatrace, etc.
• Ability to work Eastern Standard Time Zone schedule, but support customers in different regions

Company Offered Benefits

Full-time employees are eligible to participate in our employee benefit programs:

• Medical, dental, and vision health insurances,
• Short-term disability, long-term disability, and life insurance,
• 401 (k) with Company match
• Paid time off (PTO) (120 hours PTO that accrue over one year)
• Paid time off for major holidays (14 days per year)
• These and any other employee benefit offerings are subject to management’s discretion and may change at any time. 

Physical Demands and Work Environment  

The work is generally performed in an office environment.  Physical demands include sitting, keyboarding, verbal communication, and written communication.  Employees are occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 

Salary Range: $160,000-$185,000

"Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on the candidate's skills and alignment with the role requirements.” 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity. 

Senior Software Engineer: Platform

About the role 

We are seeking someone to lead, architect, and develop features for our Risk Cloud platform. This role requires a deep understanding of business and engineering goals, and the ability to work collaboratively with team members to achieve them.

The ideal candidate will inspire and exemplify cross-functional collaboration, working closely with product managers, designers, engineers, and QA professionals. They will advocate for and implement modern best practices in engineering, including a testing-first mindset, frequent releases, and iterative development with small feedback loops. They will balance hands-on development with architectural leadership to ensure scalable, maintainable solutions while fostering cross-functional collaboration. Additionally, strong communication skills and the ability to produce clear documentation for features and processes are essential for this position.

How you'll spend your time:

• Develop / Utilize Spring Boot, Java, and other leading Back-End tools to build a market leading product.
• Quality / Write tests and review code to facilitate an efficient dev cycle and prevent the occurrence of bugs.
• Collaborate / Work closely with cross-functional team members using Agile methodologies to iterate on feature work.
• Optimize / Help improve our front-end application for speed, reliability, and scalability.

What we use:

• Front-end: TypeScript, Angular, Webpack, Sass
• Back-end: Spring Boot, Java, Kotlin, Go
• Data: Neo4j, Redis, RabbitMQ, PostgreSQL
• Test: JUnit, Karma, Jasmine, Spectator, Cypress
• Infrastructure: AWS, Terraform, Kubernetes, Docker, Ansible
• Work: GitLab, Slack, Jira, Confluence, G Suite

What you’ll bring:

• Significant (6+ years) professional experience in software engineering or a Bachelor's in Computer Science or a related field (we value outcomes over a number of years).
• Desire to grow as a leader, architect, and coder within an engineering atmosphere that moves quickly and strives to raise the bar.
• Understanding of best practices and competency in one or more modern languages (it doesn't have to be a language that is part of our stack).
• Strong expertise developing web applications with modern Back-End frameworks.
• Desire for an autonomous environment that enables you to do your best work.

How you’ll Raise the Bar:

• The tools, languages, and frameworks powering our platform align with your work history.

• While a Back-End expert, you thrive working across the full software stack.
• You’ve worked to bolster or optimize a CI/CD system.
• You have familiarity with infrastructure-as-code tools and its best practices.

The anticipated base salary range for the role is $125,000 - $165,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

LogicGate’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. 

Total Rewards 

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. 

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? 

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.