Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?

What you’ll be doing

We are looking for a proactive team member to analyze partner performance data, track improvement workflows in Monday.com, and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels, close collaboration with cross-functional teams, and continuous refinement of partner coaching and support strategies. This is a fixed-term contract for maternity leave for 2 years.

Day-to-day in this role you’ll:

• Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved. 
• Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
• Visit newly onboarded restaurant partners and provide in person training for hardware and app usage 
• Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
• Experience working with cross-functional teams and able to formulate requests and tasks clearly
• Polish and improve on approaches on partner & vendor communication, coaching and training.

Our humble expectations* 

• You have experience with partner support or communication heavy job.
• You have an overall positive demeanor with a good amount of patience.
• You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
• You are an Outstanding communicator in German and English, both verbal and written.
• You have a keen eye for detail - every small one counts!
• You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement. 
• Experience in gastronomy or the food industry is a plus.
• Experience with Google Suite is a plus

What we offer

• 🌍 Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health ambitionbox.com+11himalayas.app+11careers.wolt.com+11.
• 💻 Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace himalayas.app.
• 💰 Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package builtin.com+11himalayas.app+11glassdoor.co.uk+11.
• 🤝 Inclusive, autonomous environment — thrive in a no-politics culture that values ownership, learning, and respectful collaboration careers.wolt.com.
• 🚀 Career growth & continuous development — build more, learn more, and ship more in a fast‑paced company with countless opportunities across 500+ cities and 30+ countries

Next steps*

Once you apply, our team will review your application. If selected, you’ll be invited to a recruiter screening call followed by a conversation with the hiring manager. Successful candidates will then receive a short assignment to complete as part of the evaluation process.

Based: Frankfurt, London, Montreal  

Status: 12 month fixed term contract, full-time

Reports to: Chief of Engagement   

Job purpose:

Manage the range of ISSB Engagement projects that help the ISSB achieve its adoption and application objectives via stakeholder engagement with regulators, policymakers, companies, investors, the accountancy profession and other key stakeholders. This includes internal and external reporting on a systematic as well as ad-hoc basis.

The team

ISSB Engagement

Principal accountabilities

• Manage a team-wide portfolio of projects ensuring the smooth running, and creating workstreams for each project;
• Lead internal stakeholder management, communications and reporting for each project.  Communicate project status to ensure key stakeholders and leadership are aware of each project’s progress. Compile end of year reports for publication on capacity building progress;
• Lead and recommend resolution where appropriate, ensuring escalation of schedule conflicts and capacity challenges appropriately;
• Support internal governance processes, including risk management, annual workplans and budgets;
• Liaise closely with fundraising team, including inputs to pitches, proposals, and reporting KPIs to donors and other stakeholders;
• Manage the requests the Foundation receives to speak at third party events, securing a decision internally and communicating with event managers;
• Support event planning and logistics associated with hosting webinars and in-person events;
• Surface ideas for improvements to ISSB Engagement operations; and
• Help in other ways as needed to ensure IFRS Foundation achieves its ISSB Engagement objectives.

Qualifications & experience 

• Demonstrated project management experience working across a team to keep projects on track and to completion in a fast-moving environment. 
• Ideal experience in applying organisational policies and regulations, ensuring compliance and continuously monitoring and improving governance practices.
• Proven experience with high volume, co-ordination types of activities.
• Experience with Microsoft Planner, Workfront or other project management tools to analyse and synthesise data and prepare written and visual materials.  Proficiency in MS Office 365, particularly in Excel and PowerPoint. 
• Good experience in building strong relationships with internal and external stakeholders and foster a positive team culture.

Skills and attributes 

• Strong project management skills with proven ability to juggle multiple priorities, projects, campaigns, and tasks in a dynamic environment
• Tremendous organisational skills and attention to detail  
• Execution-oriented, able to get things done quickly and with excellent quality  
• Strong process orientation; able to see how to improve things   
• Naturally collaboration oriented, with an excitement working in a cross-functional role  
• High level of autonomy and resourcefulness and strong problem-solving skills.
• Excellent understanding of and commitment to the mission of the ISSB and IFRS Foundation.  

Application Closing Date: 15th May 2026

Please note that while we have a closing date for this application, we reserve the right to interview candidates and potentially close the role early should we find a suitable candidate before the closing date.