About us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

We are seeking an experienced and dynamic Collection Team Lead to manager our internal tele-calling collection team. In this role, you will be responsible for overseeing a team of more than five collectors, creating strategies for collection calling, ensuring daily targets are met, maintaining high standards of compliance and call quality, and driving performance improvements. You must bring previous experience in managing tele-calling or collections teams, with a proven track record of delivering results in high-pressure, target -driven environments. 

Your responsibilities

• Lead and manage a team of internal tele-callers focused on debt collections
• Define agent efficiency KPIs to monitor day to day performance
• Monitor daily team performance against defined KPIs and collection targets
• Conduct regular team huddles, one-on-one reviews, and performance appraisals
• Ensure adherence to regulatory compliance and internal quality standards in all collection activities.
• Provide training and development support to team members to improve productivity and call quality.
• Handle escalations and support resolution of complex customer interactions.
• Generate daily, weekly, and monthly performance and productivity reports.
• Collaborate with internal stakeholders to streamline collection workflows and system improvements.
• Do comparative analysis with industry best practices and suggest improvements in Tamara collection process.

Your expertise

• Minimum 3–5 years of experience in a tele-calling or collections environment.
• At least 1–2 years of proven experience managing a collections or tele-calling team
• Strong leadership and team management skills.
• Proficiency in MS EXCEL and or collection CRM systems.
• Excellent communication and interpersonal skills.
• Strong analytical mindset and results-driven approach.
• Fluency in Arabic and English is preferred.

All qualified candidates are encouraged to apply!

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About the role

We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. This role will be based in our Cairo office and will be an onsite role.

Your Responsibilities

1. Strategy & Governance

• Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards.
• Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support).
• Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.

2. Team Management

• Lead a team of quality specialists and auditors.
• Define team capacity models and performance scorecards.
• Embed regular calibration sessions with Ops, Training, and Product.

3. Framework & Tools

• Lead the implementation or optimization of the quality management system.
• Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business.
• Collaborate with BI to build quality dashboards.

4. Insights & Continuous Improvement

• Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps.
• Translate quality findings into training needs, content updates, process changes, and product feedback.
• Present weekly/monthly findings in WBRs and QBRs with action plans.

5. Stakeholder Collaboration

• Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes.
• Drive cross-functional alignment on remediation plans for systemic quality defects.
• Support new initiatives with tailored QA tracking

Your Expertise

Experience

• 5+ years in customer experience quality management, preferably in fintech or tech support environments.
• Proven track record of designing and scaling QA programs, including calibration and performance insights.
• Experience leading teams across multiple geographies or third-party vendors.
• Exposure to COPC, ISO 9001, or other quality management standards is preferred
• Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Skills

• Deep knowledge of QA tools, contact center metrics, and audit methodologies.
• Strong analytical and storytelling capabilities; able to turn raw QA data into business insights.
• Excellent communication, stakeholder influence, and change management skills.
• Advanced English in both written and verbal communication.

Mindset

• Obsessed with operational excellence and customer outcomes.
• A problem-solver who challenges the status quo and leads with data.
• Builder mentality, you don’t wait for frameworks, you create them

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Partner Manager is responsible for executing our partner ecosystem strategy to help achieve the region’s sales goals. As an active member of the go-to-market team, you’re responsible for building and orchestrating a complete partner ecosystem, including VARs, VADs, Service Delivery Partners, System Integrators, and Technology Alliance Partners. You represent the full portfolio of BeyondTrust products and services to your assigned partners, driving partner enablement and engagement to ensure business growth with partner and customer success.

What You’ll Do

• Build, cultivate and develop strategic channel partnerships and relationships aligned with sales leadership in region.
• Drive peer-to-peer relationships with and between ecosystem partners and BeyondTrust at all levels.
• Coach our sales team on how to engage ecosystem partners of all types and connect sellers with ecosystem partners at an account and opportunity level.
• Facilitate BeyondTrust marketing’s connection with ecosystem partners for trifecta campaigns.
• Deliver partner sales enablement as educator and coach to partners and orchestrate additional sales and technical training and certification as needed by ecosystem partners.
• Complete joint business plans and run monthly and quarterly business reviews with your focus ecosystem partners.
• Collaborate with Beyond sales, marketing, and enablement teams to achieve partner business plan goals.
• Manage potential channel conflict by fostering excellent communication internally and externally, driving adherence to our channel rules of engagement.
• Ensure partner compliance with partner agreements and drive adoption of partner programs.
• Proactively lead joint account mapping with partners and leverage account mapping tools to drive 100% partner involvement in opportunities.

What You’ll Bring

• 4+ years’ experience of partner management in software security
• Bachelor’s degree or related field or equivalent experience
• Knowledge of partner ecosystem in the territory
• Demonstrated ability to establish positive and lasting business relationships
• Experience in strategic joint business planning with partners
• Demonstrated track record of meeting and / or exceeding revenue objectives
• High-energy, motivated self-starter with curiosity and passion for learning
• Exceptional communication and presentation skills to all levels of partner organisations
• Strong interpersonal skills and high emotional intelligence

Nice To Have

• Existing relationships with existing or potential BeyondTrust partners
• Experience in analyzing performance to identify areas of improvement and optimization
• Experience with Salesforce CRM, Partner Relationship Management systems, and report building

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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About the Role

The Enterprise Architect is responsible for designing, documenting, and leading the implementation of technical solutions for customers following the sale of Veeam products. This role bridges customer business requirements with Veeam’s technology, ensuring solutions are scalable, secure, and aligned with best practices, while also supporting partner-driven implementations.

The position involves technical leadership, customer consultation, and collaboration with internal teams to deliver successful outcomes—particularly for large enterprise customers undergoing digital transformation.
Beyond direct design and delivery, the Enterprise Architect develops reference architectures and design guidelines that standardize deployments across both customer-led and partner-led projects. Additionally, they collaborate with pre-sales teams to ensure a smooth transition from initial solution design to implementation.

What You’ll Do

Technical Discovery & Analysis

• Conduct technical discovery sessions with customers to assess their existing IT landscape and requirements.
• Identify opportunities for improvement and architecture enhancements based on Veeam solutions.

Solution Design, Documentation & Reference Architectures

• Design both high-level and detailed solution architectures tailored to customer environments.
• Create low-level design documents and detailed technical specifications to guide implementation teams.
• Develop and maintain reference architectures to standardize solution deployments across both direct customer implementations and partner-led projects.
• Prepare comprehensive technical documentation, including architecture diagrams, design specifications, and implementation plans
• Ensure solution designs adhere to security, compliance, and scalability best practices.

Project Definition & Estimation

• Work with Project Managers and stakeholders to define project scope, deliverable, timelines, and resource requirements.
• Provide level-of-effort estimations to support project planning and resource allocation.

Implementation Support & Technical Leadership

• Provide technical oversight during solution deployment and post-sales implementation.
• Assist in proof-of-concept (PoC) projects and technical workshops to validate solution architectures.
• Support and guide partner-driven deployments, ensuring they follow Veeam’s best practices and technical standards.
• Support troubleshooting efforts and resolve complex implementation challenges.

Collaboration & Stakeholder Engagement

• Work closely with Pre-Sales, Sales, and Customer Success teams to ensure a smooth handover from pre-sales engagements to deployment.
• Engage with customers, partners, and internal teams to ensure successful solution adoption.
• Serve as a trusted technical advisor, translating business objectives into effective technical strategies.
• Communicate technical details effectively with both technical and non-technical stakeholders

Continuous Improvement & Technology Innovation

• Evaluate emerging technologies (especially in containers, security, and hybrid cloud) to enhance solution architectures.
• Contribute to the development and update of internal best practices and technical standards. improving delivery efficiency and partner enablement.

What You’ll Bring

• IT experience, including in a solution architecture or technical leadership role.
• Deep expertise in data protection, backup & recovery, disaster recovery (DR), and cybersecurity.
• Hands-on experience with containers (Docker, Kubernetes) and container security in enterprise environments.
• Strong technical knowledge of virtualization (VMware, Hyper-V), cloud platforms (AWS, Azure, GCP), and storage systems.
• A record of leading transformation projects for large enterprise customers, ensuring technical solutions support business-wide digital evolution.
• Strong understanding of networking, security, compliance frameworks (ISO 27001, NIST, etc.), and IT governance.
• Excellent problem-solving, analytical, and communication skills with a strong ability to work with both technical and non-technical stakeholders.
• Experience working in a post-sales consulting, professional services, or solution delivery role with direct customer engagement
• Frequent collaboration with internal teams (Professional Services, Pre-Sales, Sales, Partners).
• Customer and partner engagement, ensuring alignment between business objectives and technical solutions.
• Potential travel to support global enterprise deployments (up to 50%)

Bonus Skills

• Experience with automation & scripting (PowerShell, Python).
• Familiarity with large-scale IT infrastructure deployments.
• Proven ability to work autonomously and drive innovation.
• TOGAF (or equivalent enterprise architecture certification) – preferred.
• Veeam VMCE – preferred.
• Relevant certifications in cloud, security, or virtualization, such as:
• AWS/Azure Solutions Architect
• VMware VCP
• CISSP (Cybersecurity Certification)

Please note: If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application for this position.

Are you experienced in garment manufacturing quality control and interested in helping train the next generation of AI systems? As AI models are increasingly applied to global manufacturing, supply chain monitoring, and production analysis, their ability to reason about quality standards, inspection processes, and factory workflows depends on accurate, real-world training data. That training data begins with practitioners who understand how garments are actually produced and evaluated.

We’re looking for Garment Manufacturing QC Specialists with hands-on experience inspecting garments and finished goods in factory or production environments. You’ll challenge AI models on real-world quality control scenarios involving defect identification, measurement tolerances, stitching quality, material consistency, finishing standards, and production compliance. This project focuses on evaluating how well models understand manufacturing workflows, common failure points, and quality decision-making at scale.

On a typical day, you will review and discuss garment quality inspection scenarios with the model, verify whether model reasoning aligns with real factory QC practices, evaluate defect classification and severity assessment, analyze inspection workflows across production stages, capture recurring model errors, and suggest improvements to training prompts and evaluation criteria.

General experience in garment manufacturing environments is ideal, including familiarity with sewing outputs, production lines, and inspection checkpoints. This project does not require advanced technical education; practical factory-floor experience in quality checking or garment inspection is strongly valued. Clear communication and the ability to explain quality judgments and production realities are essential.

Ready to turn your garment manufacturing QC expertise into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will help improve manufacturing quality worldwide.

We offer a pay range of $6-to-$15 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply.

Project Title: Garment Manufacturing QC Specialist – Freelance AI Trainer Project

Employment type: Freelance / Contract

Workplace type: Remote