As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits:

Copenhagen

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
• Restricted Stock Units

As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits: 

London

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Private Medical Insurance
• Critical Illness Cover
• Restricted Stock Units

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.  

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.  

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Client Project Manager with payments experience to our Project Management Team! 

As a Client Project Manager, you will play an instrumental role in leading our teams in a dynamic environment with focus and direction to achieve these goals. 

Key Purpose of this role:  

Takes full responsibility for the project lifecycle, including the definition, approach, facilitation and satisfactory completion of client facing projects.  Identifies, assesses and manages risks to the success of the project. Ensures that realistic project plans are maintained and ensures regular and accurate communication with stakeholders, consistent with the methods in use (agile & waterfall). Manages expectations and aligns project plans with the client for efficient delivery. 

Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances.   

Provides mentoring and guidance to project team members to ensure adherence to delivery and quality standards.  Leads the team in delivery of consistent and successful projects in line with the Scope / Requirements and acceptance criteria. 

What you’ll be accountable / responsible for in this role:  

• Developing project scope and objectives, involving all relevant stakeholders 
• Management of the projects and tasks to which they are assigned, ensuring that deliverables are to the required standard of quality within the constraints of time and cost (hours) 
• Effective communication & stakeholder management– ensuring effective, regular and consistent communications to internal and external stakeholders in line with agreed project governance 
• Actively monitor and manage any dependencies both in-bound and out-bound, taking advantage of any opportunities for economies of scale that will save E6 time or money 
• Ensure all project delivery and reporting is consistent with standards and compliant with any corporate requirements and practices to maintain effective control of the project, ensuring costs (hours) and timescales are managed and monitored and that this is easily demonstrated to senior manages and stakeholders 
• Manage Handover to Support – including operational impact assessments and transitions plans are in place and effectively delivered (including client sign off)  
• Responsible for change control management and adherence to process 
• coordinating internal resources and third parties/vendors for flawless execution of projects  
• Ensuring that all projects are delivered on-time, within scope and within budget  
• Measuring project performance using appropriate systems, tools and techniques  
• Managing the relationship with the client and all stakeholders and third parties/vendors 
• Performing risk management to mitigate or eliminate the impact of project risks  
• Performing other duties associated with client activities, and other similar or related tasks  

What experiences and skills are necessary to be successful in this role:  

• 7-10 years of Project Management experience with 5 of those in the FinTech ecosystem  
• Cards, Payments or scheme experience required 
• Experience in managing clients, 3rd party vendors and internal stakeholders 
• Ability to work across geographic time zones  
• Experience working in an Agile based environment within a multistakeholder environment 
• A demonstrated history of working cross-functionally 
• Able to demonstrate significant, successful, and in-depth project management capability with evidence of a high level of project management knowledge, techniques and approaches 
• Effective leadership, interpersonal and communication skills, both written and verbal 
• Able to demonstrate firm and empathetic stakeholder management skills and ability to deal with pressure 
• Possession of commercial and risk acuity, ability to easily identify with the business issues and able to proactively manage risks and commercial exposure  
• Proven ability to manage and deliver multiple project work streams within budget and timeframe constraints 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will beon day 1 to a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. learning, improving, innovating, and making an impact. 
• A people first mentality.  From professional development  

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process. 

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.  

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.  

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Client Project Manager with payments experience to our Project Management Team! 

As a Client Project Manager, you will play an instrumental role in leading our teams in a dynamic environment with focus and direction to achieve these goals. 

Key Purpose of this role:  

Takes full responsibility for the project lifecycle, including the definition, approach, facilitation and satisfactory completion of client facing projects.  Identifies, assesses and manages risks to the success of the project. Ensures that realistic project plans are maintained and ensures regular and accurate communication with stakeholders, consistent with the methods in use (agile & waterfall). Manages expectations and aligns project plans with the client for efficient delivery. 

Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances.   

Provides mentoring and guidance to project team members to ensure adherence to delivery and quality standards.  Leads the team in delivery of consistent and successful projects in line with the Scope / Requirements and acceptance criteria. 

What you’ll be accountable / responsible for in this role:  

• Developing project scope and objectives, involving all relevant stakeholders 
• Management of the projects and tasks to which they are assigned, ensuring that deliverables are to the required standard of quality within the constraints of time and cost (hours) 
• Effective communication & stakeholder management– ensuring effective, regular and consistent communications to internal and external stakeholders in line with agreed project governance 
• Actively monitor and manage any dependencies both in-bound and out-bound, taking advantage of any opportunities for economies of scale that will save E6 time or money 
• Ensure all project delivery and reporting is consistent with standards and compliant with any corporate requirements and practices to maintain effective control of the project, ensuring costs (hours) and timescales are managed and monitored and that this is easily demonstrated to senior manages and stakeholders 
• Manage Handover to Support – including operational impact assessments and transitions plans are in place and effectively delivered (including client sign off)  
• Responsible for change control management and adherence to process 
• coordinating internal resources and third parties/vendors for flawless execution of projects  
• Ensuring that all projects are delivered on-time, within scope and within budget  
• Measuring project performance using appropriate systems, tools and techniques  
• Managing the relationship with the client and all stakeholders and third parties/vendors 
• Performing risk management to mitigate or eliminate the impact of project risks  
• Performing other duties associated with client activities, and other similar or related tasks  

What experiences and skills are necessary to be successful in this role:  

• 7-10 years of Project Management experience with 5 of those in the FinTech ecosystem  
• Cards, Payments or scheme experience required 
• Experience in managing clients, 3rd party vendors and internal stakeholders 
• Ability to work across geographic time zones  
• Experience working in an Agile based environment within a multistakeholder environment 
• A demonstrated history of working cross-functionally 
• Able to demonstrate significant, successful, and in-depth project management capability with evidence of a high level of project management knowledge, techniques and approaches 
• Effective leadership, interpersonal and communication skills, both written and verbal 
• Able to demonstrate firm and empathetic stakeholder management skills and ability to deal with pressure 
• Possession of commercial and risk acuity, ability to easily identify with the business issues and able to proactively manage risks and commercial exposure  
• Proven ability to manage and deliver multiple project work streams within budget and timeframe constraints 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will beon day 1 to a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. learning, improving, innovating, and making an impact. 
• A people first mentality.  From professional development  

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process. 

12-month FTC 

Are you a master of co-ordination who thrives at the intersection of creativity and strategy? 

The way that marketing gets done is changing. We’re looking for an FTC Global Campaign Manager who can help us on our transformation journey to embrace agentic marketing. Over these 12 months, you’ll plug into complex and exciting projects that drive our marketing organisation, and entire business, forward. 

It’s a pivotal role for someone with a bold growth mindset and both a confidence and curiosity about best practice marketing operations. 

Trustpilot’s Studio is looking for a Global Campaign Manager to lead the planning and delivery of high-impact marketing campaigns that reach millions. As a critical member of our Marketing team, you’ll drive alignment between brand, product, and commercial priorities, ensuring our message remains consistent across global markets. 

You’ll be the operational engine behind our most ambitious projects, turning high-level strategies into actionable results while helping us evolve how we work. If you are motivated by creating structure that enables world-class creativity, we want to hear from you.

What you'll be doing:

The Global Campaign Manager leads the end-to-end coordination and delivery of high-impact global marketing campaigns within Trustpilot's Studio.

• Lead end-to-end campaign execution by translating brand and product strategies into actionable project plans and deliverables.
• Investigate and make business cases for how AI models and tools can help us deliver excellent marketing
• Drive global alignment by partnering with regional leads and channel owners to ensure consistent rollouts and messaging across all markets.
• Manage project lifecycles by scoping timelines, identifying risks, and proactively removing blockers to ensure on-time, high-quality delivery.
• Optimize Studio operations by refining planning frameworks and workflow systems to improve efficiency and resource allocation in collaboration with the Marketing Operations team.
• Maintain central visibility through a campaign calendar and reporting dashboard to track progress, assets, and key milestones aligned to Marketing Operations defined standards.
• Manage budget and external talent, tracking expenditures and overseeing relationships with freelancers or vendors as needed.

Who you are:

• Experienced campaign leader: You have a proven track record in campaign management or marketing operations, ideally within a global or SaaS organization.
• Strategic project manager: You are skilled at leading multi-channel campaigns from initial planning through to post-launch reporting.
• Collaborative communicator: You excel at managing cross-functional teams and external partners, remaining calm and positive under pressure.
• Process-oriented: You’re comfortable using tools like Jira, Google Sheets, Asana, or monday.com to create structure and drive operational excellence.
• Change-agile: You bring a natural curiosity to your work and are keen to adapt your approach as our operating model and organizational processes evolve
• Data-informed: You have a strong understanding of creative workflows and are comfortable working with performance reporting dashboards.
• Versatile contributor: You are equally comfortable engaging in high-level creative discussions as you are in detailed operational planning.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure? 

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! 

#LI-JR1

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for - or work remotely if you prefer 
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. 

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

The Role

We are looking for a highly organized and motivated Recruiting Administrator to join our team. This is an exciting opportunity for those looking to grow their career in Talent Acquisition.

You will help deliver a smooth and efficient recruitment process across all hiring, ensuring a positive and seamless experience for candidates throughout their journey.

At Addepar, candidate experience is a top priority, and your primary focus will be ensuring every candidate leaves with a strong, positive impression of the company. We’re looking for a self-motivated, highly organised individual who is confident working independently and solving problems.

No prior recruitment experience is required. We value a strong work ethic, along with experience in a professional or customer-facing role. You’ll play an important part in helping us achieve our hiring goals and supporting Addepar’s broader mission.

What You’ll Do

• Coordinate and schedule interviews across multiple stages, ensuring a smooth and efficient experience for candidates and hiring teams
• Collaborate with recruiters and internal stakeholders to deliver a high-quality candidate experience across experienced hire and early careers hiring
• Support onsite and virtual interviews and related recruitment activities for our UK office and other global locations
• Maintain accurate records in Greenhouse (ATS) and provide general recruitment administrative support
• Ensure recruitment processes are organised, compliant, and run efficiently
• Work primarily within UK hours, with occasional flexibility to collaborate with hiring teams in the US and India

Who You Are

• Previous Experience: You don’t need prior experience as an administrator, but you should have 1–2 years’ experience in a professional environment such as retail, hospitality, office support, or customer service.
• Communication Skills: You communicate clearly and professionally in writing and are comfortable engaging with colleagues at all levels of the business.
• Tech Savvy: You are confident using Microsoft Office (Word, Excel, Outlook) and quick to learn new systems and tools.
• Attention to Detail: You take care to get things right, spotting errors and double-checking details such as dates and scheduling information before confirming.

The Role

We are seeking a versatile Talent Sourcer to join our global recruiting team and drive our hiring efforts across a wide range of functions. In this role, you will work closely with recruiters and hiring managers to identify and connect with top talent, ensuring a high-quality, diverse pipeline of candidates for our open positions across EMEA.

While you will support a broad spectrum of roles, including GTM, Services, R&D, and G&A, you will operate as an agile member of the Talent team, pivoting between departments as business needs shift. You will be responsible for market mapping, talent pipelining, and executing data-driven outreach strategies to engage passive candidates in a competitive landscape across EMEA.

What You’ll Do

• Strategic Partnership: Partner with hiring managers and recruiters to deeply understand the requirements and nuances of roles across GTM, Services, R&D, and G&A
• Full-Spectrum Sourcing: Build robust talent pipelines across multiple business units, maintaining the flexibility to shift focus based on evolving regional priorities
• Engagement & Outreach: Utilise tools such as Greenhouse and LinkedIn Recruiter to develop personalised, high-conversion outreach that clearly communicates our value proposition and unique challenges
• Candidate Assessment: Lead initial phone screens to evaluate professional competency, experience, and overall cultural fit
• Data Integrity: Maintain accurate and up-to-date information within Greenhouse, ensuring data integrity and compliance with internal processes and regional regulations (including GDPR)
• Seamless Coordination: Work closely with recruiters and scheduling teams to ensure a premium candidate experience from initial contact through to the interview stage
• Market Intelligence: Stay updated on industry trends, EMEA market insights, and talent acquisition best practices, sharing actionable recommendations with the wider recruiting team

Who You Are

• EMEA Expert: You bring a proven track record of sourcing talent across the EMEA region You understand the nuances of different talent hubs and know how to navigate diverse, multi-country candidate pools
• Experienced Recruiter: You have a solid background in talent sourcing, ideally with a blend of in-house and agency experience
• Relationship Builder: You build trust-based relationships across the business to passionately connect professionals with roles that align with their experience and motivations
• Highly Organised: Excellent organisational skills, with the ability to manage multiple competing priorities and meet deadlines in a fast-paced environment
• Creative Problem Solver: You enjoy the challenge of finding "the needle in the haystack" and think creatively to identify and engage top-tier talent in competitive markets
• Knowledgeable: You have a deep understanding of the regional talent market for technology, professional services, and corporate functions, along with a firm grasp of relevant employment laws
• Data-Driven: You are comfortable using data and market intelligence to influence hiring decisions and refine overall sourcing strategies

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Principal Consultant (Senior Manager) – Operational Resilience & Cyber Risk

Location: Edinburgh / Glasgow (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent

Build resilience where it matters most across cyber, technology, and third-party risk

The Role
Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA, and driving the design and implementation of robust resilience frameworks. You will play a key role in shaping client strategy, delivering transformation programmes, and contributing to capability growth.

What You’ll Do

• Lead operational resilience assessments, scenario testing, and control implementation programmes
• Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks
• Oversee cyber risk, third-party risk, and vendor resilience assessments to identify and mitigate exposure
• Design and implement governance models, dashboards, and reporting frameworks for senior stakeholders
• Lead cyber and technology resilience transformation initiatives, including tooling and control enhancements

What We’re Looking For

• Extensive experience in operational resilience, cyber risk, and third-party risk within financial services or energy
• Strong understanding of regulatory frameworks such as PRA, DORA, and related resilience standards
• Proven ability to lead complex programmes, including scenario testing, IBS/ITOL calibration, and control remediation
• Experience engaging and influencing senior stakeholders across business and technology functions
• Strong communication and collaboration skills in cross-functional environments

Bonus Points For

• Experience leading large-scale resilience or cyber transformation programmes
• Background in cloud security, cyber tooling implementation, or technology risk
• Experience with vendor risk management, third-party governance, and remediation strategies
• Track record in mentoring, people development, and capability building
• Experience contributing to business development and proposition development

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One.

Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

#LI-KA1

Non-Financial Risk (Enterprise Risk) Consultant – All Levels

Location: Glasgow & Edinburgh (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent

Drive impactful change across enterprise risk, market abuse, and surveillance frameworks

The Role
Capco is looking for Management Consultants with expertise in Non-Financial Risk to join our growing FRRF capability. You’ll work on a variety of projects for leading financial institutions, delivering risk transformation and advisory services across enterprise and operational risk. Acting as a trusted advisor, you will help shape the future of risk frameworks, controls, governance, and surveillance capabilities.

What You’ll Do

• Support risk transformation projects across enterprise and operational risk functions
• Document, assess, and enhance risk processes and controls across the first and second lines
• Contribute to market abuse and trade surveillance initiatives, including reviewing controls and detection scenarios
• Support the application of AI and model tuning techniques to improve surveillance effectiveness and reduce false positives
• Engage stakeholders across functions and levels to ensure collaborative delivery

What We’re Looking For

• Experience in enterprise or operational risk, ideally within financial services
• Understanding of market abuse regulation and trade surveillance frameworks
• Awareness or experience of AI/ML applications in risk or surveillance environments, including model tuning concepts
• Practical knowledge of documenting end-to-end processes and identifying risk/control gaps
• Effective communicator with ability to engage stakeholders at all levels

Bonus Points For

• Experience in control testing, risk assurance, or remediation
• Exposure to surveillance tools (e.g., NICE Actimize, Nasdaq SMARTS, or similar)
• Ability to run workshops and drive stakeholder engagement
• Prior consultancy background in a risk-focused role
• Experience analysing frameworks to improve risk posture and control effectiveness

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One.

Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

#LI-KA1

Principal Consultant – Non-Financial Risk (Enterprise Risk)

Location: Edinburgh and Hertford (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent

Lead enterprise-wide risk transformation and shape the future of non-financial risk

The Role
Capco is seeking experienced Principal Consultants with deep expertise in Non-Financial Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements, advise senior stakeholders, and play a key role in shaping and delivering enterprise and operational risk transformation initiatives. You will act as a trusted advisor while contributing to capability growth, proposition development, and team leadership.

What You’ll Do

• Lead delivery of large-scale risk transformation programmes across enterprise and operational risk
• Oversee trade surveillance and market abuse frameworks, including optimisation of detection scenarios and controls
• Advise clients on regulatory expectations and translate them into strategic and practical solutions
• Apply and oversee the use of AI and model tuning techniques to enhance risk monitoring, alert calibration, and false positive reduction
• Build and maintain senior stakeholder relationships, acting as a trusted advisor to client leadership

What We’re Looking For

• Extensive experience in enterprise or operational risk within financial services or consulting
• Strong knowledge of market abuse regulation, trade surveillance frameworks, and financial crime risk
• Experience working with or overseeing AI/ML models in risk or surveillance environments, including tuning and optimisation
• Proven ability to lead complex programmes and manage multiple stakeholders at senior levels
• Strong communication skills with the ability to influence and challenge constructively

Bonus Points For

• Experience leading surveillance transformation or control optimisation initiatives
• Familiarity with surveillance tools and platforms (e.g., NICE Actimize, Nasdaq SMARTS, or similar)
• Track record in business development, including shaping and converting opportunities
• Experience mentoring and developing junior team members
• Experience working across multiple jurisdictions or regulatory regimes

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One.

Use of Artificial Intelligence in Talent Acquisition
At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

#LI-KA1

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.

You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What you’ll be doing:

• Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
• Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
• Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
• Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
• Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who you are:

• Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
• Comfortable working with and interpreting large datasets.
• A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
• Proficiency in writing queries and preparing reports using SQL or a similar language.
• Motivated by self-learning and the desire to grow your skills when faced with new challenges.
• Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
• The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JR1

We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

Salesforce Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. 
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning

Salesforce Administration

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. 
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Salesforce Specialist with expertise building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organisation-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning

Salesforce Administration

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure and aligned with technical standards.

What You’ll Be Doing:

• Design, develop and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Lead the technical delivery of project features, from solution design and cross-functional problem solving to final deployment.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards.
• Implement Salesforce best practices, focusing on scalable code, data integrity, security and performance optimisation.
• Support incident management and processes through custom development and technical troubleshooting.
• Collaborate with stakeholders and business analysts to translate complex requirements into technical specifications and high-quality solutions.
• Utilise and contribute to CI/CD processes and version control workflows to support a high velocity of work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations and integrations.
• Provide guidance and technical coaching to Administrators and junior developers to support their skills development.

Who You Are:

Technical Skills

• Minimum of Platform Developer I certification - Platform Developer II or Architect-track certifications are highly valued.
• 5+ years of hands-on experience as a Salesforce Developer, demonstrating a proven track record of developing and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Web Components (LWC) and Apex. Experience with Agentforce is a plus.
• Demonstrated proficiency in SOQL/SOSL, platform events, and asynchronous processing.
• Strong understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, and Git for version control.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to conduct technical discussions and explain complex solutions to non-technical stakeholders.
• A proactive and flexible mindset, ready to embrace new challenges in a dynamic development environment.
• Strong analytical and problem-solving skills, with a focus on writing maintainable, scalable code.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.

You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What you’ll be doing:

• Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
• Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
• Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
• Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
• Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who you are:

• Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
• Comfortable working with and interpreting large datasets.
• A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
• Proficiency in writing queries and preparing reports using SQL or a similar language.
• Motivated by self-learning and the desire to grow your skills when faced with new challenges.
• Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
• The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JR1

We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture:

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. 
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Salesforce Administration:

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. 
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who we are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.

Interested in redefining what’s possible in payments? Join Episode Six today.

What we’re hiring for:  

We are a growing fintech organization looking to add a Senior Business Analyst to our Delivery team! This role will be for our EMEA delivery team.

What you’ll be responsible for in this role:  

• Liaising between the customers and the internal tech team.
• Understanding and analyzing customer's business needs.
• Acting as an information source and communicator between multiple parties/teams, including but not limited to:
• Gathering business requirements from customers.
• Providing business analysis based on the requirements for solution design.
• Assisting Client PM in providing business impact analysis and milestone definition for projects.
• Preparing documents for internal tech teams for interpreting business requirements.
• Assisting internal tech teams for requirements details explanation during development and testing.
• Supporting customer implementations, including issue capturing/preliminary analysis/reporting/cause analysis/business impact analysis/etc.
• Coordination with different teams for trouble shooting.
• Organizing and summarizing issue report analysis for internal team reference. Facilitating root cause analysis and assisting the internal team for permanent enhancement.
• Assisting support team for operational issues.
• Contributing to internal product enhancement.
• Providing subject matter expertise to our clients and colleagues
• Support our Business Development team in technical pre-sales exercises with potential customers
• Support our Business Development team in answering RFI/RFP/RFQ (technical focus) and other customer proposals
• Limited traveling as required

What experiences and skills are necessary to be successful in this role:  

• 15+ years of experience in: Financial services with a focus on payments and card issuing.
• 10+ years of experience in Requirement Definition.
• Experience in customer-facing roles.
• Excellent communication skills.
• Excellent problem-solving skills.
• Analytical mindset.
• Ability to articulate ideas clearly, visually and written.
• Experience working with APIs.
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis.
• Very driven and self-motivated, able to work autonomously.
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world.
• Experience or knowledge in the payments industry, especially card processing and issuing.
• Knowledge of ISO8583/Credit Card/Prepaid and Debit cards/Digital Wallets (Tokenization)/domestic payment networks/PCI DSS.

What experiences and skills are preferred in this role:  

• Knowledge of AWS.
• Knowledge of data encryption and decryption.
• Experience or knowledge of cloud-based distributed processing system.

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow.
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact.
• A people first mentality. Professional development from day 1, a 360 focus on your well-being, and the ability to work where you need to, we’re here to support you.

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day.

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.

Interested in redefining what’s possible in payments? Join Episode Six today.

What we’re hiring for:  

We are a growing fintech organization looking to add a Senior Business Analyst to our Delivery team! This role will be for our EMEA delivery team.

What you’ll be responsible for in this role:  

• Liaising between the customers and the internal tech team.
• Understanding and analyzing customer's business needs.
• Acting as an information source and communicator between multiple parties/teams, including but not limited to:
• Gathering business requirements from customers.
• Providing business analysis based on the requirements for solution design.
• Assisting Client PM in providing business impact analysis and milestone definition for projects.
• Preparing documents for internal tech teams for interpreting business requirements.
• Assisting internal tech teams for requirements details explanation during development and testing.
• Supporting customer implementations, including issue capturing/preliminary analysis/reporting/cause analysis/business impact analysis/etc.
• Coordination with different teams for trouble shooting.
• Organizing and summarizing issue report analysis for internal team reference. Facilitating root cause analysis and assisting the internal team for permanent enhancement.
• Assisting support team for operational issues.
• Contributing to internal product enhancement.
• Providing subject matter expertise to our clients and colleagues
• Support our Business Development team in technical pre-sales exercises with potential customers
• Support our Business Development team in answering RFI/RFP/RFQ (technical focus) and other customer proposals
• Limited traveling as required

What experiences and skills are necessary to be successful in this role:  

• 15+ years of experience in: Financial services with a focus on payments and card issuing.
• 10+ years of experience in Requirement Definition.
• Experience in customer-facing roles.
• Excellent communication skills.
• Excellent problem-solving skills.
• Analytical mindset.
• Ability to articulate ideas clearly, visually and written.
• Experience working with APIs.
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis.
• Very driven and self-motivated, able to work autonomously.
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world.
• Experience or knowledge in the payments industry, especially card processing and issuing.
• Knowledge of ISO8583/Credit Card/Prepaid and Debit cards/Digital Wallets (Tokenization)/domestic payment networks/PCI DSS.

What experiences and skills are preferred in this role:  

• Knowledge of AWS.
• Knowledge of data encryption and decryption.
• Experience or knowledge of cloud-based distributed processing system.

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow.
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact.
• A people first mentality. Professional development from day 1, a 360 focus on your well-being, and the ability to work where you need to, we’re here to support you.

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process.

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are a growing fintech organization looking to add a Solutions Architect for our Global Delivery team! This role will be for our delivery team based remotely in the UK.  

What you’ll be responsible for in this role:  

• Lead technical pre-sales exercises with customers 
• Prepare and deliver technical presentations 
• Lead design of creative solutions from conception to delivery, shaping our clients’ thinking 
• Support sales in answering RFI/RFP/RFQ (technical focus) and other customer proposals 
• Crafting well defined description of operations/statement of works, partitioning solutions, supporting definition of project specifications, requirements and any development needs 
• Working with development teams and project managers to deliver client solutions as per the agreed scope 
• Providing solutions assurance, ensuring our proposals meet our client’s business requirements and align with our technology strategy & standards 
• Articulating and managing technical risks 
• Supporting Episode Six’s goals and objectives such as those related to sales, productivity, profitability and industry penetration 
• Assisting in developing strategies and materials in support of the Episode Six’s overall solution architecture practice, business development and sales effort 
• Contributing to our roadmap, shaping our future solutions 
• Providing subject matter expertise to our clients and colleagues 
• Traveling as required, mostly in UK region 

What experiences and skills are necessary to be successful in this role:  

• 10 years of experience in: customer facing roles, solution architecture & technical design, and payments industry with a focus on cards products such as credit, debit, prepaid etc. 
• Excellent communication skills (English) – ability to engage across a broad range of stakeholders at an appropriate level, business or technical 
• Ability to articulate ideas/solutions clearly, visually and written 
• Experience working with APIs 
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis 
• Very driven and self-motivated, able to work autonomously 
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world 
• Knowledge of payment concepts and global payments landscape; preference to the local regulatory landscape in the US region 
• Application architecture/domain expertise in Java based applications and cloud/on-premise infrastructure 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality. Professional development from day 1, a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics.

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at recruiting@episodesix.com if you need any support.