Claims Adjuster Jobs in Edinburgh.
All active Claims Adjuster roles based in Edinburgh.
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Medical Writer - Publications
At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
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Using science to help HCPs improve and prolong the lives of patients
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Putting ourselves in our clients’ shoes
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Being open to challenges and trying new things
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Achieving excellence, and persevering…even when it’s tough and we are afraid
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Doing our personal best – together as a team and as individuals – always!
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Use a range of resources to understand the underlying science and product strategy related to assigned projects
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Perform research to support assigned project work (KEE mapping, collating data from resources) and review literature and competitive information to continually expand understanding of brand/marketplace and emerging competitors
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Have an appreciation of commercial context and be able, with guidance, to assimilate commercial information for assigned therapeutic areas
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Demonstrate awareness of brand strategic objectives in written work
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Understand and adhere to the ABPI code of conduct under guidance of the senior team and following training
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Structure and develop various forms of scientific communications (e.g. manuscripts, posters, abstracts, slide decks, MSL material, , advisory board and symposia content and reports) annotate documents, perform data checks, and prepare reference packs
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Use existing, or quickly develop, relevant therapy area knowledge to ensure communication objectives are met on assigned projects (under supervision of senior editorial team)
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Adapt writing style to suit difference audiences (e.g. primary and secondary care physicians, nurses or patients) under the supervision of the senior team and direct manager
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Create, maintain and take ownership of assigned projects
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Adhere to quality control processes, including:
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Accurate referencing
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Data checking
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Proofreading
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Communicate relevant therapy area knowledge to the wider team to keep them up to date as needed
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Develop skills to confidently liaise with clients with appropriate support from more senior team members and respond promptly to client requests
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Actively participate in the briefing process for assigned work - interrogate the brief, and confirm understanding
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Ensure clarity on timelines, deadlines, and the availability of key people (reviewers)
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Prioritise workload accordingly and flag with account lead(s)/line manager at the earliest stage any potential barriers to successful project completion and suggests solutions
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Play a pivotal role within the editorial team, always leading by example and demonstrating knowledge of good practice/industry guidelines
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Recognise where your skills can be used to support colleagues in both the editorial and account handling teams
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Share insights and experiences with peers to support their professional development
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Seek feedback and proactively feeds back to improve individual and team performance
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Participate in the performance review process and deliver against your objectives
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Participate in the execution of established editorial deliverables, and understands the importance of adhering to project schedules, budgets and briefs
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Proactively clarify the number of hours available for each assigned project and key dates in project timeline and keeps the account team apprised of status on projects by providing timely and accurate communication
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Complete timesheets and expense claims accurately and on time
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Immerse yourself in the medical communications and pharma industries, clients' companies, and therapy areas
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Engage with every opportunity to establish an awareness of developments, innovations, and trends
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Seek opportunities to reflect these in project work and flags ideas to teams
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Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
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You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
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You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
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You are highly organised self-starter, able to work independently and under tight deadlines.
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Experience in medical writing, ideally in an agency setting
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Understanding of GPP and ICMJE compliance as it relates to the development of publications
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Relevant degree (minimum of Masters, PhD preferred) PhD) in a science subject
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Possesses a solid scientific background and able to learn new therapeutic areas quickly and demonstrate this knowledge
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Possesses a good understanding of the clinical trials process and differences between Phase I-III; how trial data are presented; registrational trials and drug approval process
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Knowledge of the key statistical variables used in clinical trials (e.g. PFS, OS, safety data, relapse rate, etc.)
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Knowledge of measurement scales used in clinical trials (e.g. RECIST, EDSS, etc.) o Able to differentiate between strong and weak data
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Enthusiasm for learning and a keen eye for detail
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Demonstrates a clear, concise and accurate writing style, and:
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Understands the typical language which should and should not be used (comparisons, unverified claims etc.)
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Understand the processes involved in new business and terminology
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Demonstrate strong organisational, analytical, and interpersonal communication skills
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Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
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Professional presence, performs with a sense of urgency and with a client service orientation
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Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
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High energy, able to effectively operate in fast-paced, growing and evolving environment
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Good management of Microsoft Office tools (PowerPoint, Word, Excel) - particularly PowerPoint
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Ready to apply?
Apply to Real Chemistry
Account Manager - Medical
At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Job Summary:
Real Chemistry is looking for a Account Manager to join our growing team!
As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. As a captain, you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead.
What you’ll do:
Client delivery
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Act as day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
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Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work (review content developed by more junior team members), delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
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Ownership of and accountability for medium-sized client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
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Actively demonstrate an understanding of your clients’ needs (building an awareness of their strategy and brand) and preferences in your interactions and the delivery of work
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Confidently develop written content (briefing documents, etc) and gain experience reviewing junior team members’ work, ensuring content is accurate and developed to a high standard ahead of more senior review
Business development
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Start to identify areas for growth (evolving existing programmes and/or additional tactics), proactively sharing new ideas with your team and client
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Take an active role in new business, which may include undertaking and presenting research to the pitch team, or facilitating team input via brainstorms/presenting as part of the pitch team
Team management
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Maintain an awareness of the professional development of more junior team members on your accounts, through regular catch ups and interactions
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Develop your coaching, delegation and briefing (both internally and externally with suppliers) skills, and lead by example; use these approaches to upskill, develop and inspire more junior team members
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Buddy new SAA/AM starters
Financial management
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Develop a greater understanding of the account finances beyond your projects, proactively supporting your account lead with financial management including managing Salesforce opportunities, invoicing and forecasting
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Develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes
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Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances; identify where project is going out of scope and alert your account lead with details of additional budget required
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Input into the resourcing process by sharing with your account/medical writer lead the requirements for your projects
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Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across some of your projects
Agency environment
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Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)
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Immerse yourself in the medical communications and pharma industries, and your client companies and therapy areas: engage with every opportunity to establish an awareness of developments, innovations and trends. Look for opportunities to reflect these in your work and flag your ideas to your teams and wider team to raise your internal profile
This position is a perfect fit for you if:
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Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
-
You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
-
You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
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You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
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Relevant degree in a scientific subject
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Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
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Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
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Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
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Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
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Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
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Ability to develop project scopes and vendor contracts
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Excellent business communication ability, including informal/formal presentation and writing skills
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High energy, able to effectively operate in fast-paced, growing and evolving environment
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Ready to apply?
Apply to Real Chemistry