About

The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successful defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires.

Summary

We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement.  

This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. This successful candidate will be highly organized, enterprising, and a fast learner.

Responsibilities

• Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
• Partner with Product, Legal, Marketing, and 3^rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
• Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
• Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3^rd party vendors, email marketing, to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Job Qualifications 

• 3+ years of work experience in operations, general management, or litigation case management
• Excellent problem-solving and structured thinking skills 
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
• Advanced analytical skills, with experience delivering data-driven recommendations  
• Comfort working autonomously in fast-paced environment across multiple high-priority projects 

Bonus Points

• Prior experience as a paralegal with 2+ years of litigation experience
• Prior experience with Salesforce
• Startup or high-growth company experience (i.e., you are inclined to get things done!)

#LI-AP1

Full job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

Some salient growth point highlights are as follows:

1. Of the $25 billion+ we have recovered on behalf of the people in 1988, we have recouped over $8 billion of this total in the past 2 years alone across all 50 states, Washington DC, and the US Virgin Islands.

2. We have doubled our national mega-marketing campaigns from $250M to $500M+ since 2023, making Morgan & Morgan the Number 1 company in the nation for out-of-home marketing spend in the nation. This past October, we proudly hired Geico Insurance’s former Head of Auto Marketing to serve as our new Chief Marketing Officer and continue our advancement.

3. Unlike the vast majority of our competitors, Morgan & Morgan is proud to employ attorneys who can truly call themselves trial attorneys. Last year, we tried 320 cases. In the coming years, we will double that annual number. Attorneys at Morgan & Morgan are not only expected to get trial experience and frequent exposure to the courtroom on their and their colleagues’ cases, they are required to. If you are seeking the opportunity to try cases frequently, we are confident that we can and will deliver.

4. Our attorneys are privy to world-class case docket management software, litigation resources, and a wealth of benefits in service of optimization and case development.

Summary

Morgan & Morgan is looking for a Personal Injury Litigation Attorney our quickly expanding practice of plaintiff's personal injury lawyers and supporting case staff in Southfield, Michigan.

The Litigation Attorney will handle motor vehicle liability (MVA) / automobile accident cases, including trial prep, depositions leading to trial, complicated settlements, and in-court jury and bench trials, representing plaintiff clients in Southfield, Detroit, and surrounding areas including Wayne and surrounding counties.

Our Personal Injury Litigation lawyers have support from a separate team of pre-suit attorneys and case managers, as well as assistance from seasoned trial partners, as needed. Additionally, each litigator will have a large case staff assisting them, including a dedicated paralegal and a dedicated legal assistant.

Our law firm’s generous and competitive compensation includes a base salary, guaranteed commission, and competitive ongoing commission fees / bonuses (uncapped), as well as a full benefits package including excellent insurance for employees, spouses, and dependents.

Responsibilities

• Day-to-day handling of motor vehicle accident cases
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memoranda of law.
• Guide plaintiff clients through the case process
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances on behalf of plaintiffs

Qualifications

• Law degree (J.D. / JD / Juris Doctor) from a fully ABA accredited law school
• An active member in good standing with the Michigan Bar (MI Bar)
• Ideally 2+ years of PI litigation experience (ideally motor vehicle / automobile liability / MVA)
• Ability to manage high volume of litigation cases and take them to trial
• Excellent client service and communication skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-SC1

Full job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

Some salient growth point highlights are as follows:

1. Of the $25 billion+ we have recovered on behalf of the people in 1988, we have recouped over $8 billion of this total in the past 2 years alone across all 50 states, Washington DC, and the US Virgin Islands.

2. We have doubled our national mega-marketing campaigns from $250M to $500M+ since 2023, making Morgan & Morgan the Number 1 company in the nation for out-of-home marketing spend in the nation. This past October, we proudly hired Geico Insurance’s former Head of Auto Marketing to serve as our new Chief Marketing Officer and continue our advancement.

3. Unlike the vast majority of our competitors, Morgan & Morgan is proud to employ attorneys who can truly call themselves trial attorneys. Last year, we tried 320 cases. In the coming years, we will double that annual number. Attorneys at Morgan & Morgan are not only expected to get trial experience and frequent exposure to the courtroom on their and their colleagues’ cases, they are required to. If you are seeking the opportunity to try cases frequently, we are confident that we can and will deliver.

4. Our attorneys are privy to world-class case docket management software, litigation resources, and a wealth of benefits in service of optimization and case development.

Summary

Morgan & Morgan is looking for an experienced Personal Injury Litigation Attorney to join its quickly growing practice of plaintiff's personal injury lawyers and supporting case staff in our growing Detroit office.

The Personal Injury Attorney will handle a heavy and complex case load from pre-litigation, litigation, trial prep and trial. 

Our law firm's generous and competitive compensation includes a base salary, guaranteed commission, and competitive ongoing commission fees / bonuses (uncapped), as well as a full benefits package. Additionally, each litigator will have a large case staff assisting them, including a dedicated paralegal and a dedicated legal assistant.

Responsibilities

• Day-to-day handling of both pre-litigation and litigation cases
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memoranda of law
• Guide plaintiff clients through the case process
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances

Qualifications

• Law degree (J.D. / JD / Juris Doctor) from a fully accredited law school
• An active member in good standing with the State Bar Association (Michigan required)
• Minimum 3+ years of personal injury experience
• Ability to manage high volume of pre-lit and litigation cases
• Excellent client service and communication skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-CB2

Full job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

 Some salient growth point highlights are as follows:

1. Of the $25 billion+ we have recovered on behalf of the people in 1988, we have recouped over $8 billion of this total in the past 2 years alone across all 50 states, Washington DC, and the US Virgin Islands.
2. We have doubled our national mega-marketing campaigns from $250M to $500M+ since 2023, making Morgan & Morgan the Number 1 company in the nation for out-of-home marketing spend in the nation. This past October, we proudly hired Geico Insurance’s former Head of Auto Marketing to serve as our new Chief Marketing Officer and continue our advancement.
3. Our attorneys are privy to world-class case docket management software, litigation resources, and a wealth of benefits in service of optimization and case development.

Summary

Morgan & Morgan is looking for an experienced Workers' Compensation Attorney to join its growing practice in Detroit, Michigan. The Workers' Compensation Attorney will handle a heavy and complex case-load of cases and hearings. This is a rare, once-in-a-lifetime opportunity to help build out a new, rapidly developing statewide workers’ compensation practice on behalf of our Firm. You will be privy to a consistently robust influx of cases which will be handed to you on a silver platter. Put simply, the right attorney will be able to earn more in workers’ compensation that you could anywhere else in the state.

Responsibilities

• Day-to-day handling of cases and hearings
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memorandum
• Guide clients through the case process
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances

Qualification

• Law degree from a fully accredited law school
• An active member in good standing with the MI State Bar Association
• Minimum 3+ years of workers' compensation experience
• Ability to manage high volume of cases and hearings  
• Excellent client service and communication skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-AZ1

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the Director, Client Operations & Planning, you are responsible for driving operational clarity, execution discipline, and strategic alignment across the client organization. This role ensures that strategic priorities translate into measurable operational outcomes through strong governance, performance visibility, and cross-functional accountability. You partner closely with executive leadership, functional VPs, and the CEO Chief of Staff to coordinate enterprise initiatives, strengthen operational planning, and provide executive-level insight into performance and strategic priorities. The Director plays a critical role in ensuring the organization maintains focus on the highest-impact initiatives while enabling leaders to execute with clarity and accountability.

Responsibilities

Client Operations Strategy & Performance

• Own the executive client operations performance package and narrative used for executive leadership team (ELT), board, and investor reporting.
• Develop and maintain clear visibility into operational performance, priorities, risks, and outcomes across the client organization.
• Partner with executive leadership to translate strategic priorities into operational plans and measurable outcomes.
• Ensure alignment of operational initiatives with enterprise strategy and business unit goals.

Enterprise Initiative Portfolio Governance

• Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline.
• Establish governance processes that ensure initiatives are aligned with strategic priorities and appropriately resourced.
• Monitor initiative progress, identify risks, and ensure clear escalation paths to leadership when execution risks arise.
• Maintain transparency across leadership teams regarding priorities, dependencies, and progress.

Cross-Functional Execution & Accountability

• Drive cross-functional accountability across initiatives by working closely with functional leaders to track commitments, timelines, and outcomes.
• Challenge assumptions, timelines, and risks constructively to ensure initiatives remain on track and deliver intended results.
• Facilitate alignment across Sales, Client Operations, Product, Marketing, Finance, and other functional partners to resolve operational dependencies.

Operational Enablement & Standards

• Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices.
• Ensure teams have access to standardized operational frameworks that support scalable execution and consistency across the organization.
• Continuously refine operating models, processes, and internal frameworks to improve efficiency and execution quality.

AI & Operational Innovation

• Own identification and evaluation of AI-enabled operational opportunities across the client organization.
• Develop business cases for automation and AI adoption that improve productivity, efficiency, and operational performance.
• Track adoption, outcomes, and benefits through a structured AI benefits register and operational improvement roadmap.

Expertise Deployment & Strategic Support

• Lead the principal expert bench, ensuring expertise is deployed transparently against the organization’s highest-priority opportunities and initiatives.
• Coordinate subject matter expertise to support complex operational initiatives, strategic projects, and high-impact transformation efforts.

Operational Strategy Alignment

• Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders.
• Ensure operational plans support strategic growth priorities while maintaining execution discipline and resource alignment.

Executive Communications & Leadership Support

• Build strategic content and performance narratives for Town Halls, Operations Council meetings, executive reviews, and board sessions.
• Partner closely with the CEO Chief of Staff to coordinate executive-level messaging, updates, and leadership alignment.
• Maintain regular engagement with the CEO Chief of Staff to ensure business unit responsiveness to ELT priorities, requests, and strategic initiatives.

Qualifications 

Minimum Qualifications  

• 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments.
• Experience leading client-facing teams inside a recurring revenue model and owning renewal outcomes. 
• Proven experience leading cross-functional initiatives and driving operational execution across multiple functions.
• Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans.
• Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations.
• Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions.
• Ability to influence senior stakeholders and drive accountability across organizational boundaries.
• Exceptional organizational and program management skills with the ability to manage competing priorities and complex initiatives simultaneously.

Preferred Qualifications 

• Bachelor’s degree in a related field preferred.
• Experience in SaaS, commerce technology, or enterprise software environments.
• Experience working in strategy, consulting, or transformation roles supporting executive leadership.
• Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $155,000-$220,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 15% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

Head of Operations - Role Overview:

The Head of Operations is a hands-on leadership role responsible for managing the day-to-day technical operations of one of Lyra's recently acquired operating companies. This individual will lead a small, high-performing team across help desk support, service delivery, and client account management. The ideal candidate combines strong operational instincts with technical fluency and a genuine commitment to client satisfaction. This is a pivotal role for someone who thrives in a fast-paced, entrepreneurial environment and is energized by building scalable processes from the ground up.

Responsibilities:

Technical Operations & Service Delivery

• Oversee all aspects of technical service delivery, including help desk operations, incident management, escalation procedures, and SLA compliance.
• Monitor and improve key operational metrics such as ticket response time, resolution rate, first-call resolution, and client satisfaction scores.
• Develop, document, and continuously refine standard operating procedures (SOPs) for recurring service processes.
• Manage vendor relationships and coordinate with third-party technology partners to ensure seamless service integration.
• Evaluate and recommend tools, platforms, and technologies that enhance operational efficiency and service quality.

Team Leadership & Development

• Directly manage a team of up to 10 technical and operational staff, including help desk technicians, system administrators, and service coordinators.
• Set clear performance expectations, conduct regular one-on-ones, and deliver timely coaching and feedback.
• Foster a collaborative, accountable team culture rooted in continuous improvement and professional development.
• Lead hiring, onboarding, and training efforts as the team scales to meet client demand.

Customer Success & Account Management

• Serve as a senior point of contact for key client accounts, building strong relationships and ensuring high levels of satisfaction and retention.
• Conduct regular business reviews with clients to assess service performance, identify opportunities, and proactively address concerns.
• Collaborate with sales and leadership on client renewals, upsell opportunities, and expansion strategies.
• Translate client feedback into actionable operational improvements.

Strategic & Organizational Leadership

• Partner with the CEO to define and execute operational strategy aligned with overall business objectives.
• Identify and mitigate operational risks, including capacity constraints, process bottlenecks, and client delivery gaps.
• Contribute to annual planning, budgeting, and resource allocation for the operations function.
• Champion a culture of data-driven decision-making and operational transparency.

Requirements:

• 5+ years of progressive experience in managed services or technology service delivery, with at least 2 years in a leadership or management role.
• Demonstrated experience managing a small team in a fast-moving, resource-constrained environment.
• Solid understanding of IT service management frameworks (ITIL, ITSM) and common MSP/IT services tooling (e.g., ConnectWise, Autotask, Datto, or similar PSA/RMM platforms).
• Proven ability to manage client relationships and contribute to customer success outcomes.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with cloud platforms (Microsoft 365, Azure, AWS) and modern IT infrastructure.
• Experience with CRM or customer success platforms (e.g., HubSpot, Salesforce, Gainsight) is a plus.
• Background in process improvement methodologies (Lean, Six Sigma, or similar) is preferred.

Base compensation range is targeted at $110,000 - $130,000 with annual bonus potential.