Machine Learning Engineer – Inspire11

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day. 

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 

• The Autonomy to Do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 

• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

 What you can expect in this role: 

• Designing scalable machine learning infrastructure, including implementing CI/CD pipelines for model deployment
• Monitoring models in production
• Developing Generative AI solutions
• Ensuring security and compliance
• Preprocessing and analyzing datasets
• Developing and fine-tuning ML models to optimize for performance
• Communicating results to stakeholders 

Tools for success: 

• Exhibit strong software engineering principles
• Proficiency in cloud architecture (AWS, Azure, GCP)
• Familiarity with CI/CD and DevOps
• Expertise in data preprocessing and ML techniques
• Experience with model evaluation and libraries like TensorFlow, PyTorch
• Proven experience in ML engineering
• Strong programming skills (Python, R)
• Cloud services and infrastructure knowledge
• Agile methodologies understanding 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

U.S. Compensation & Benefits  

Compensation at Inspire11 
Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   

Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  

Bonuses 
We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   

Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team will grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   

Options or Other Equity in Inspire11 
Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  

Benefits 
Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   

• Medical insurance plans, 
• Dental insurance plans, and  
• Vision insurance plans.  

Full-time employees are eligible for the following benefits provided wholly by the Company:  

• Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period; 
• Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67; 
• Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   
• A connectivity stipend of $325 annually; 
• Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  

Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions up to 3% of an employee’s salary.  

Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   

• Flexible savings accounts
• Limited-purpose flexible savings accounts  
• Healthcare savings accounts
• Dependent care savings accounts  
• Commuter benefit accounts  

Paid Time Off and Leave 
Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   

In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   

Inspire11 offers paid parental leave to full-time employees who have been with the company for at least one year. Birthing parents are eligible for up to 12 weeks of paid parental leave, while non-birthing parents are eligible for up to 6 weeks. Short-term disability (STD) benefits are also provided following childbirth. When combined with PTO and STD, birthing parents may receive a total of 18–20 weeks of paid leave. Lastly, Inspire11 has eight paid holidays.  

Other Benefits 
Inspire11 also maintains other programs that provide additional benefits to employees, such as:   

• Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year. 
• Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval. 
• Regular gifts of Inspire11 clothes, office items, and swag.  

Disclaimer 
This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  

Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  

EEOC 
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you need assistance or a reasonable accommodation during the application process, please contact us at hr@inspire11.com, or inform your recruiting partner.  

Available Location: Detroit, MI

You will work within a high-profile pursuit team dedicated to certain strategic accounts, working closely with the majors account executives attached to these accounts.

Specifically, we are looking for you to:

• Build and maintain long term technical relationships with the technical buyers (executives, managers and individual contributors) at your assigned accounts, becoming a trusted advisor to those stakeholders.
• Deeply understand the business-critical issues that your accounts are facing, and provide meaningful solution designs to facilitate technical validation of Cloudflare as a part of the customer’s infrastructure, including the coordination of Cloudflare colleagues throughout the sales and procurement cycle.
• Identify and drive technical conversations in every possible line of business within the accounts, engaging key technical buyers with the purpose of uncovering new areas of potential revenue & showing value to all possible parts of your accounts.
• Empower customers in their security and network transformation journeys, helping them to define strategies and architect necessary security controls aligned with Cloudflare product suites.
• Be the voice of the customer internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your customers’ needs.
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and other industry events with thought leadership and expertise.

Examples of desirable skills, knowledge and experience

• Polished communication and executive presentation skills with ability to drive a discussion with a broad range of stakeholders (from the web developer to the CISO).
• Relationship building: a proven track record of building deep technical relationships with engineers and senior executives in large and strategic accounts. Experience in managing various stakeholder relationships to build consensus on security solutions/projects.
• Experience managing technical sales within large accounts.
• Developing champion-style relationships
• Driving technical wins
• Assisting with technical validation
• A deep understanding of core industry components of Cloudflare solutions (and a desire to learn more):
• Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
• Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
• HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
• Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication
• Cloud computing technologies such as AWS, GCP, Azure and others
• Some scripting or programming experience with one or more of JavaScript, Python, Golang, BASH
• Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC.

Compensation

Compensation may be adjusted depending on work location.

• For Chicago or Minneapolis based hires: Estimated annual salary of $212,000 - $292,000.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM 🤝

Data Platform Engineers at Rocket Money further our mission by building and maintaining the infrastructure that enables our company to understand our users and products through reliable, scalable data systems. We build the foundational platform that ingests, processes, and serves data—enabling our Data Analytics, Machine Learning, and Software Engineering teams to build data products efficiently. We work closely with engineering teams to ensure data is captured correctly at the source, design resilient pipelines, and create self-service capabilities that empower stakeholders.

The Data Platform team is in an exciting phase of growth and formalization. While we have established tools and processes in place (dbt, BigQuery, Terraform), we're actively building the comprehensive standards, practices, and systems that will scale with Rocket Money as it grows. We're looking for engineers who can take ownership and evolve workflows into reliable, well-documented, production-grade systems. This is an opportunity to shape architectural decisions, establish team practices, and define how Rocket Money works with data for years to come.

We have a strong preference for process-oriented systems thinkers who excel in balancing stakeholder requirements, technical debt, and organizational complexity—and who thrive in environments where they need to create structure from ambiguity. You'll need to be comfortable making principled decisions, taking ownership not just of code but of outcomes, and operating with significant autonomy as we build the platform together.

ABOUT THE ROLE 🤹

In this role, you will:

• Be an end-to-end owner of our data platform infrastructure, ensuring its security, usability, and performance. Work closely with analytics engineers, machine learning engineers, and software engineers to ensure the platform meets their needs.
• Make collaborative decisions about data tooling, pipeline design, and governance, and implement opinionated interfaces that facilitate easy and best-practice-aligned development for other teammates.
• Continuously improve failure rates for data sources by moving alerting “to the left”; i.e. catching and quarantining bugs/failures as close to the source as possible.
• Analyze patterns in how source data is generated, modeled, and consumed. Work with stakeholders to implement the best solution when new data sources are added.
• Take ownership of existing tools and workflows that may be functional but lack formal structure, documentation, or reliability measures. You'll assess what's working, identify gaps, and systematically improve systems to production-grade quality.
• Document everything you build knowing that you're creating the foundation others will build upon. Your runbooks, architecture decision records, and system documentation will become the institutional knowledge of our data platform.
• Proactively communicate with multiple stakeholders on platform capabilities, technical constraints, architectural decisions, project priorities, and platform support.
• Confidently juggle multiple projects and priorities in our fast-paced environment and work with stakeholders and platform teammates to ensure infrastructure changes, migrations, and improvements are delivered on schedule.
• Automate aggressively and deliberately; anything from GitHub Actions to Slack Workflows to minimize repetitive tasks. Effectively judge when the level of effort is appropriate and avoid over-engineering.

ABOUT YOU 🦄

• You have 6+ years of experience working with data infrastructure, data engineering, or platform engineering within a fast-paced environment. You are highly proficient with SQL, Python, and cloud-based Infrastructure-as-Code (e.g. Terraform), and comfortable working with bash/shell scripting.
• You have 4+ years of production experience with modern data stacks including data warehouses (BigQuery, Snowflake, or Redshift), orchestration tools, managed ingestion services, and infrastructure as code (Terraform, Pulumi, or CloudFormation).
• You have 2+ years of experience building and maintaining production data pipelines, whether through ELT tools, custom applications, streaming systems, or event-driven architectures.
• You've successfully "professionalized" data infrastructure before—taking scrappy, working systems and evolving them into reliable, well-documented, production-grade platforms. You can articulate what "production-ready" means in a data context.
• You have a bias toward action and aren't paralyzed by imperfect solutions. You understand when "good enough for now with a plan to improve" beats "perfect but six months late." You ship incrementally and iterate based on feedback.
• You're comfortable being the first person to tackle a problem. You don't need extensive mentorship or detailed tickets—you can take a high-level business need and figure out the technical approach. That said, you know when to ask for help and can articulate what you need.
• You take ownership seriously—not just of writing code, but of outcomes. When you build something, you implement monitoring, write runbooks, create alerts, and ensure it can be maintained by others. You think about the full lifecycle of systems, not just initial delivery.
• You have strong opinions, weakly held. You can make and defend architectural decisions, but you're open to feedback and willing to change course when presented with better information. You can disagree and commit.
• You understand that "building from scratch" doesn't mean rejecting existing tools—it means thoughtfully selecting, configuring, and integrating managed services and open-source solutions to create a cohesive platform. You know when to build and when to buy.
• You have experience making big changes to critical data infrastructure. You’ve successfully re-architected, migrated, or upgraded data tooling that has strict SLA’s, without significantly affecting downstream stakeholders.

Bonus points if:

• You have led a data infrastructure migration or modernization project where you defined the vision, approach, and implementation.
• You have created internal tools, frameworks, or CLIs that improved how teams work with data (not just one-off scripts).
• You have established data platform best practices like CI/CD workflows, testing frameworks, or observability standards where none existed.
• Expertise in cloud platforms and technologies analogous to our stack:
  • Our stack: GCP (BigQuery, Datastream, Cloud Functions, Vertex AI, GCS), dbt, Fivetran, Postgres, Python, Terraform, Looker, Retool
  • Analogous experience: AWS (Redshift, DMS, Lambda, SageMaker, S3) or Azure (Synapse, Data Factory, Functions), Snowflake, Airbyte/Stitch, infrastructure as code tools, BI platforms

WE OFFER 💫

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Additional information: Salary range of $160,000 - $200,000 + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

ABOUT FILSON AND SHINOLA 

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. 

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own. Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. 

 ABOUT US 

At Bedrock Manufacturing Co., our corporate teams operate in a shared services model that supports both Shinola and Filson. These teams provide centralized expertise across key business functions, partnering closely with brand leadership to drive operational excellence, efficiency, and strategic growth across the Bedrock platform. 

 ABOUT THE ROLE 

The System Administrator is a critical member of the Technical Operations team, responsible for designing, managing, and securing the organization’s infrastructure across cloud, on-premise, and network environments. This role serves as the primary owner of Microsoft 365, Azure, and core infrastructure systems, ensuring reliability, scalability, and security across the business. 

This is an exciting opportunity to play a hands-on role in modernizing IT operations while helping build a resilient, well-documented environment with no single points of failure. You’ll collaborate cross-functionally, contribute to strategic improvements, and have meaningful ownership from day one in a growing, multi-brand organization. 

 KEY RESPONSIBILITIES 

• Administer and optimize Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune) and manage user lifecycle in Entra ID, including security policies such as MFA and conditional access  
• Own Azure infrastructure including subscriptions, networking, security posture, cost management, and disaster recovery capabilities  
• Serve as primary administrator for Microsoft Sentinel (SIEM/SOAR), including alert monitoring, incident response, and development of detection rules and automation workflows  
• Manage and govern Microsoft Power Platform environments, including Power Apps, Power Automate, and Power BI, ensuring security and compliance standards  
• Administer Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file systems across on-prem and cloud environments  
• Manage Cisco Meraki network infrastructure (firewalls, switches, wireless), including VPNs, segmentation, and multi-site connectivity  
• Own infrastructure monitoring and observability using PRTG, including alerting, dashboards, and system health visibility  
• Develop and maintain backup, disaster recovery, and business continuity strategies across cloud and on-prem systems, including Synology environments  
• Lead patching, vulnerability management, and endpoint security efforts across all infrastructure systems  
• Create and maintain technical documentation, runbooks, and knowledge-sharing resources to support cross-functional resilience  
• Partner with Service Desk and IT team members to ensure knowledge transfer and eliminate single points of failure  
• Support security audits, compliance initiatives, and continuous improvement of IT policies and controls  

 QUALIFICATIONS 

• Bachelor’s degree in Computer Science, Information Technology, or a related field  
• 3+ years of hands-on experience in system administration or IT infrastructure roles  
• Strong experience administering Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID) 
• Working knowledge of Microsoft Azure, including virtual machines, networking, identity, and cost management  
• Experience with Microsoft Sentinel or other SIEM platforms for security monitoring and incident response  
• Proficiency in Windows Server administration, including Active Directory, Group Policy, DNS, and DHCP  
• Experience managing enterprise network infrastructure, preferably Cisco Meraki in a multi-site environment  
• Familiarity with infrastructure monitoring tools (PRTG, SolarWinds, or similar)  
• Experience with backup and disaster recovery solutions across cloud and on-prem environments  
• Strong documentation and communication skills, with the ability to create clear runbooks and procedures  
• Ability to work independently, manage multiple priorities, and operate effectively in a collaborative, fast-paced environment  

 PREFERRED QUALIFICATIONS: 

• Microsoft certifications such as MS-102, AZ-104, or SC-200  
• Experience with Microsoft Power Platform administration and governance  
• Hands-on experience with Adaxes or similar Active Directory automation tools  
• Familiarity with Synology NAS environments and backup tools (Hyper Backup, Snapshot Replication)  
• Scripting experience (PowerShell preferred; Bash or Python a plus)  
• Experience in a manufacturing, retail, or multi-site environment  
• Familiarity with ITSM tools such as Zendesk, ServiceNow, or Jira Service Management  
• Knowledge of security frameworks such as NIST, CIS Controls, or SOC 2 

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.

What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management. 

1. Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow. 
2. We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team, culture and branding in place. 

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients.  

Head of Operations - Role Overview:

The Head of Operations is a hands-on leadership role responsible for managing the day-to-day technical operations of one of Lyra's recently acquired operating companies. This individual will lead a small, high-performing team across help desk support, service delivery, and client account management. The ideal candidate combines strong operational instincts with technical fluency and a genuine commitment to client satisfaction. This is a pivotal role for someone who thrives in a fast-paced, entrepreneurial environment and is energized by building scalable processes from the ground up.

Responsibilities:

Technical Operations & Service Delivery

• Oversee all aspects of technical service delivery, including help desk operations, incident management, escalation procedures, and SLA compliance.
• Monitor and improve key operational metrics such as ticket response time, resolution rate, first-call resolution, and client satisfaction scores.
• Develop, document, and continuously refine standard operating procedures (SOPs) for recurring service processes.
• Manage vendor relationships and coordinate with third-party technology partners to ensure seamless service integration.
• Evaluate and recommend tools, platforms, and technologies that enhance operational efficiency and service quality.

Team Leadership & Development

• Directly manage a team of up to 10 technical and operational staff, including help desk technicians, system administrators, and service coordinators.
• Set clear performance expectations, conduct regular one-on-ones, and deliver timely coaching and feedback.
• Foster a collaborative, accountable team culture rooted in continuous improvement and professional development.
• Lead hiring, onboarding, and training efforts as the team scales to meet client demand.

Customer Success & Account Management

• Serve as a senior point of contact for key client accounts, building strong relationships and ensuring high levels of satisfaction and retention.
• Conduct regular business reviews with clients to assess service performance, identify opportunities, and proactively address concerns.
• Collaborate with sales and leadership on client renewals, upsell opportunities, and expansion strategies.
• Translate client feedback into actionable operational improvements.

Strategic & Organizational Leadership

• Partner with the CEO to define and execute operational strategy aligned with overall business objectives.
• Identify and mitigate operational risks, including capacity constraints, process bottlenecks, and client delivery gaps.
• Contribute to annual planning, budgeting, and resource allocation for the operations function.
• Champion a culture of data-driven decision-making and operational transparency.

Requirements:

• 5+ years of progressive experience in managed services or technology service delivery, with at least 2 years in a leadership or management role.
• Demonstrated experience managing a small team in a fast-moving, resource-constrained environment.
• Solid understanding of IT service management frameworks (ITIL, ITSM) and common MSP/IT services tooling (e.g., ConnectWise, Autotask, Datto, or similar PSA/RMM platforms).
• Proven ability to manage client relationships and contribute to customer success outcomes.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with cloud platforms (Microsoft 365, Azure, AWS) and modern IT infrastructure.
• Experience with CRM or customer success platforms (e.g., HubSpot, Salesforce, Gainsight) is a plus.
• Background in process improvement methodologies (Lean, Six Sigma, or similar) is preferred.

Base compensation range is targeted at $110,000 - $130,000 with annual bonus potential.

Technical Solution Owner – Inspire11

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day. 

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 

• The Autonomy to do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 

• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

 What you can expect in this role: 

• Lead and deliver complex technical solutions on time and within budget, managing programs and projects end-to-end in Agile environments.
• Drive product ideation, discovery, and co-development models to bring innovative solutions to market.
• Lead scoping, solution design, and estimation of technical work and define an actionable implementation plan. 
• Architect and plan solutions leveraging modern cloud, data, and digital technologies; ensure alignment to client goals and value realization.
• Manage team performance, delivery, and growth while fostering collaboration across functional and technical resources.
• Build and maintain trusted client relationships, proactively managing expectations, risks, and opportunities.
• Deliver clear, compelling communications and performance metrics that demonstrate business value and technical excellence.
• Leverage the latest automation capabilities to drive efficiencies across discovery and development activities. 

Tools for success: 

• 5+ years of experience leading technical delivery across custom software, data, analytics, or digital transformation programs.
• Proven ability to scope, estimate, and decompose work for delivery teams; experience in technical requirements capture, capacity planning, and Agile frameworks.
• Strong program/project management skills including budget oversight, risk management, and performance reporting.
• Ability to communicate business value of complex technical solutions to business stakeholders to inspire client confidence.
• Experience with cloud services foundations (AWS, Azure, GCP) and cloud solution architecture (nice to have).
• Comfortable supporting product ideation, rapid prototyping, and co-development operating models (nice to have).
• Strong communication, client management, problem solving, and people leadership skills. 

This role requires the willingness and ability to be onsite at the Inspire11 or client location depending on project needs to maximize in-person collaboration and build stronger relationships. 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

U.S. Compensation & Benefits  

Compensation at Inspire11 
Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   

Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  

Bonuses 
We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   

Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team will grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   

Options or Other Equity in Inspire11 
Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  

Benefits 
Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   

• Medical insurance plans, 
• Dental insurance plans, and  
• Vision insurance plans.  

Full-time employees are eligible for the following benefits provided wholly by the Company:  

• Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period; 
• Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67; 
• Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   
• A connectivity stipend of $325 annually; 
• Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  

Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions up to 3% of an employee’s salary.  

Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   

• Flexible savings accounts
• Limited-purpose flexible savings accounts  
• Healthcare savings accounts
• Dependent care savings accounts  
• Commuter benefit accounts  

Paid Time Off and Leave 
Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   

In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   

Inspire11 offers paid parental leave to full-time employees who have been with the company for at least one year. Birthing parents are eligible for up to 12 weeks of paid parental leave, while non-birthing parents are eligible for up to 6 weeks. Short-term disability (STD) benefits are also provided following childbirth. When combined with PTO and STD, birthing parents may receive a total of 18–20 weeks of paid leave. Lastly, Inspire11 has eight paid holidays.  

Other Benefits 
Inspire11 also maintains other programs that provide additional benefits to employees, such as:   

• Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year. 
• Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval. 
• Regular gifts of Inspire11 clothes, office items, and swag.  

Disclaimer 
This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  

Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  

EEOC 
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you need assistance or a reasonable accommodation during the application process, please contact us at hr@inspire11.com, or inform your recruiting partner.  

Data Architect – Inspire11 
 

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day.  

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 

• The Autonomy to do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 

• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

What you can expect in this role:
As a Data Architect, you will design the technical backbone of our clients’ data ecosystems—enabling scalable analytics, AI, and automation. You’ll lead the architecture of modern data platforms, shape technical strategy, and ensure secure, reliable delivery across complex environments. 

• Design and implement cloud-native data architectures across AWS, Azure, GCP, and Databricks to support advanced analytics and AI solutions.
• Lead the architecture of end-to-end ELT/ETL pipelines using SQL and Python, connecting structured and unstructured data sources into unified models.
• Build and optimize enterprise data platforms, including data lakes, warehouses (Snowflake, Redshift, Synapse, BigQuery), and semantic/dimensional models.
• Ensure data privacy, security, and compliance, incorporating masking, tokenization, retention policies, and metadata-driven governance frameworks.
• Implement infrastructure-as-code, CI/CD pipelines, and testing frameworks to drive scalable, automated, and resilient deployments.
• Conduct deep data profiling and validation, shaping architectural decisions based on source quality, lineage, and business context.
• Translate business needs into scalable designs, using source-to-target mappings, conceptual wireframes, and technical documentation.
• Identify opportunities to integrate AI and machine learning, leveraging practical use cases such as intelligent data quality, metadata automation, and ML feature stores.
• Support client engagement and pre-sales, presenting architectural strategies, influencing decisions, and mentoring delivery teams. 

Tools for success:
The ideal candidate combines deep technical expertise with a strategic mindset and the ability to lead clients and teams through complex transformations. You should bring: 

• 8+ years of experience in data architecture, data engineering, or enterprise cloud platform design.
• Advanced proficiency in SQL and Python, with hands-on experience building scalable ELT/ETL solutions.
• Deep familiarity with cloud data platforms, including Snowflake, Databricks, Redshift, Synapse, BigQuery, and related tools.
• Expertise in data modeling (relational, dimensional/star schema), metadata management, and performance optimization.
• Strong understanding of DevOps and infrastructure-as-code, including Git, Terraform, CI/CD pipelines, and automated testing.
• Working knowledge of AI/ML, with the ability to identify where intelligent automation or predictive modeling can enhance architectural solutions.
• Excellent communication and consulting skills, with the ability to explain complex technical designs to non-technical stakeholders.
• Proven leadership in technical strategy, solution design, and team mentorship in a dynamic consulting environment.
• This role requires the willingness and ability to be onsite at the Inspire11 or client location depending on project needs to maximize in-person collaboration and build stronger relationships. 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

U.S. Compensation & Benefits  

Compensation at Inspire11 
Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   

Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  

Bonuses 
We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   

Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team will grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   

Options or Other Equity in Inspire11 
Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  

Benefits 
Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   

• Medical insurance plans, 
• Dental insurance plans, and  
• Vision insurance plans.  

Full-time employees are eligible for the following benefits provided wholly by the Company:  

• Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period; 
• Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67; 
• Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   
• A connectivity stipend of $325 annually; 
• Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  

Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions up to 3% of an employee’s salary.  

Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   

• Flexible savings accounts
• Limited-purpose flexible savings accounts  
• Healthcare savings accounts
• Dependent care savings accounts  
• Commuter benefit accounts  

Paid Time Off and Leave 
Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   

In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   

Inspire11 offers paid parental leave to full-time employees who have been with the company for at least one year. Birthing parents are eligible for up to 12 weeks of paid parental leave, while non-birthing parents are eligible for up to 6 weeks. Short-term disability (STD) benefits are also provided following childbirth. When combined with PTO and STD, birthing parents may receive a total of 18–20 weeks of paid leave. Lastly, Inspire11 has eight paid holidays.  

Other Benefits 
Inspire11 also maintains other programs that provide additional benefits to employees, such as:   

• Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year. 
• Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval. 
• Regular gifts of Inspire11 clothes, office items, and swag.  

Disclaimer 
This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  

Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  

EEOC 
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you need assistance or a reasonable accommodation during the application process, please contact us at hr@inspire11.com, or inform your recruiting partner.  

Software Architect – Inspire11  

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day. 

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 
  
• The Autonomy to Do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 
• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

What you can expect in this role: 

• Lead highly collaborative, cross-functional development teams across multiple client projects in diverse industries
• Partner with key stakeholders (CIOs, CTOs, Directors, and business leaders) to shape and drive strategic technology initiatives
• Own the full software development lifecycle—from requirements gathering and architecture through implementation and rollout
• Design, develop, and support complex, mission-critical applications and systems
• Define and maintain architecture standards, best practices, and technical guidelines
• Contribute to the evolution and enhancement of both new and existing applications, platforms, and components 

Tools for success: 

• Experience architecting and delivering end-to-end software solutions—from modern front-end interfaces (React) to scalable back-end systems and cloud infrastructure (AWS, Azure)
• Proven full-stack development skills with deep expertise in JavaScript (React, Node.js), Java/Kotlin, Python, and designing/documenting APIs
• Adept at selecting the right tools, languages, and frameworks to match the needs of each unique software solution
• Skilled in working directly with clients to lead projects from ideation to delivery in fast-paced, collaborative environments
• Experienced with cloud platforms (AWS, Azure), containerization (Docker, Kubernetes), CI/CD pipelines (Jenkins, GitHub Actions), and modern version control using Git
• Skilled in Agile methodologies (Scrum, Kanban) with a strong foundation in database design and development using both relational and non-relational systems (e.g., MySQL, PostgreSQL, MongoDB)
• Passionate about mentoring, continuous learning, and shaping a modern, forward-thinking engineering culture
• Actively explores AI/ML technologies and integrates them into solutions; stays current with trends in the evolving AI landscape 

This role requires the willingness and ability to be onsite at the Inspire11 or client location depending on project needs to maximize in-person collaboration and build stronger relationships. 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

For more information regarding our compensation and benefit offerings please see below: 

ABOUT FILSON AND SHINOLA

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT US

As part of our shared services finance team supporting both Shinola and Filson, this role contributes to the strength and integrity of our financial operations. Each team member plays an active part in shaping the success of our brands by ensuring accuracy, timeliness, and excellence in execution. 

ABOUT THE ROLE

The Controller is responsible for leading all financial reporting, internal controls, compliance, period-end close activities, tax-related and audit interactions across multiple subsidiaries under the Bedrock Manufacturing platform (including Shinola and Filson).

This role directly oversees the Accounting Manager and their team, the AP/AR Manager and specialists, the Cost Accountant, and partners with an external group for Tax. The Controller will collaborate closely with the CFO and with other senior leaders across both brands to ensure accuracy, transparency, and strategic alignment of all financial operations.

We are seeking a high-integrity, high-energy leader with strong technical accounting expertise and a passion for developing teams. The ideal candidate is a collaborative, solutions-oriented professional who thrives in a fast-paced, multi-entity environment and challenges the status quo to drive continuous improvement.

KEY RESPONSIBILITIES

Financial Leadership & Reporting

• Prepare accurate and timely financial statements (balance sheet, income statement, cash flow) and provide actionable insights to guide business decisions.
• Manage all day-to-day accounting functions, including Accounts Payable (A/P), Accounts Receivable (A/R), Payroll, and month-end/year-end close processes.
• Communicate financial results and performance trends to leadership teams.

Internal Controls & Compliance

• Establish, monitor, and improve internal financial controls to minimize risk and ensure GAAP compliance.
• Partner with Bedrock Manufacturing Corporation to document, enhance, and standardize processes and approval workflows.
• Ensure compliance with financial regulations, tax laws, and accounting standards.

Audit, Tax & Treasury

• Serve as the primary liaison for external auditors; oversee audit planning, execution, and completion.
• Coordinate tax filings through external providers and ensure all compliance deliverables are met.
• Prepare monthly collateral and loan compliance reporting to financial institutions.

Budgeting & Forecasting

• Support the development of annual budgets, forecasts, and financial projections in alignment with strategic goals.
• Partner with the CFO and Director of Finance on working capital management, financial analysis, and KPI tracking.

Operational Excellence

• Collaborate with brand leadership on inventory management, cost accounting, and operational KPIs.
• Drive process improvements and scalability initiatives, targeting a five-day financial close.
• Foster a culture of continuous improvement and accountability within the finance team.

Leadership & Development

• Lead, mentor, and develop accounting and finance professionals across multiple entities.
• Build a culture of integrity, transparency, and professional growth.

 QUALIFICATIONS

• Bachelor’s degree in accounting or finance required; master’s degree or CPA strongly preferred.
• 8+ years of progressive accounting/finance experience with at least 3 years in a leadership role.
• Strong knowledge of GAAP, financial reporting, tax planning, and internal controls.
• Demonstrated experience managing finance and accounting teams in a multi-entity or manufacturing environment.
• Advanced proficiency in Microsoft Excel and ERP systems, NetSuite preferred.
• Experience with Shopify, 3PL, DataLake, Azure, or Power BI a plus.
• Proven success operating in consumer products, retail, or omni-channel businesses.
• Excellent communication and interpersonal skills; ability to influence and partner cross-functionally.
• Integrity, honesty, and a high ethical standard are essential.
• Self-starter with a continuous improvement mindset, strong problem-solving skills, and drive to achieve results.

Note: This job description is not meant to be all-inclusive.  Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination.  It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law.  Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.