***Active TS clearance required; must be eligible for CI Polygraph. Applicants without an active TS clearance will not be considered.. ***

North Point Technology is looking for a TS Cleared Software Engineer to support a critical mission.  The program delivers cutting-edge intelligence and geospatial data management applications and services to the National Geospatial-Intelligence Agency (NGA).   The Program’s focus is on meeting the current mission needs of our customer, but also pioneering future automation solutions for the NGA based on agency directives. We are developing innovative solutions for geospatial analysis and production capabilities that will revolutionize the way intelligence is distributed to stakeholders.  

In this role, you will be part of a software development Scrum team assisting with software requirements verification, software development and operational support. The successful candidate will have experience and/or knowledge of SCRUM processes and System Requirements verification (such as Jira, Confluence

Required Qualifications:

• Frontend web development using modern techniques and frameworks (e.g., HTML5, CSS3, CSS frameworks like LESS and SASS, Responsive Design, Bourbon, Twitter Bootstrap)
• JavaScript development using modern standards, including strict mode compliance, modularization techniques and tools, and frameworks and libraries (e.g., jQuery, MV* frameworks such as Backbone.js and Ember.js, D3)
• Consuming RESTful APIs
• Using and working in team environments that use agile methodologies (e.g., Scrum, Lean)
• Use of version control systems, specifically Git and GitHub
• Ensuring Section 508 Compliance
• Quickly researching and learning new programming tools and techniques
• Using and working with open-source solutions and community
• Creating web layouts from static images
• Creating views and templates in full-stack frameworks like Rails, Express, or Django

Preferred Qualifications:

• Kubernetes
• Docker
• Continuous Integration and Deployment Tools: Git, Jenkins, Puppet, Docker
• Agile SW development methodologies

About the Role

The Senior Advertising Manager’s primary responsibility is to work client-facing, with a specific book of commerce clients to create, manage, optimize, report on, and present full funnel marketing campaigns. In this role, you will work directly with a variety of large Brands across multiple global Amazon markets and different product categories. You will also play a major role in crafting budget strategies, driving sales and enhancing brand awareness on Amazon, Walmart and other commerce platforms.

Responsibilities:

• Own Amazon search and display (DSP/OTT) performance advertising for an assigned set of clients
• Create, implement, manage, and report on advertising strategies that align with client goals
• Collaborate with internal and external stakeholders to maximize performance for the client’s business
• Proactively research industry trends and best practices and communicate internally to knowledge share
• Engage frequently and professionally with clients via email/slack, phone, and in-person video meetings
• Strategic thinking, detail oriented execution, and insightful data analysis to identify areas of opportunity and deliver sales-driving initiatives
• Utilize Amazon Attribution and Amazon Marketing Cloud to gain additional insights to increase performance
• Mentor more junior Advertising Managers

About You

The essentials:

• Amazon Performance Advertising experience with knowledge of developing strategic full funnel strategies to grow brands
• 4+ years’ experience with Amazon digital advertising; with an emphasis on paid search and display advertising
• Strong large-client facing experience
• Amazon advertising accreditation at the date of hire or commitment for accreditation within 30 days of hire
• Experience with Amazon SaaS Advertising Technologies
• Advanced understanding of PowerPoint, Excel, and Word or Google Slides, Docs and Sheets
• Excellent attention to detail and accomplished verbal and written communication skills
• Analytical and strategic capabilities
• Multitasking expertise with the ability to organize projects and establish priorities

Not a must, but a plus:

• Agency experience with a focus on Amazon programmatic display advertising, Amazon Demand Side Platform and Amazon search
• Adept at learning new software programs and tools and incorporating AI into workflows
• Experience using bid management tools
• Additional marketplace experience such as Walmart, Target, Instacart

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-Hybrid #LI-OG1

About The Role

As .Monks continues to expand our Data & Digital Media capabilities, we are looking for a senior professional to support and grow our services in marketing analytics.

In this role, you will support both ongoing and new engagements by overseeing the delivery of actionable and impactful insights at the intersection of business, site, and paid media data. This position plays a key role in evolving our analytics capabilities while also working closely with client stakeholders to deliver high-quality, scalable solutions.

This is a highly hands-on, client-facing role, with a strong focus on building and maintaining data pipelines, enabling measurement frameworks, and supporting advanced analytics use cases.

Key Responsibilities

• Support analytics delivery across client engagements, ensuring high-quality outputs and actionable insights
• Design, build, and optimize data pipelines and workflows to support reporting, forecasting, and measurement initiatives
• Understand business needs and contribute to the development of cross-channel measurement frameworks
• Partner closely with client stakeholders to translate data into insights and recommendations
• Support test design and analysis to evaluate performance and identify opportunities for improvement
• Contribute to the development of new analytics approaches, tools, and processes
• Identify opportunities to improve efficiency, automation, and data operations
• Collaborate with cross-functional teams (media, strategy, analytics) to deliver integrated solutions

Primary Qualifications

• Bachelor’s or Master’s degree in a quantitative field (e.g., computer science, statistics, applied mathematics, economics, engineering) or equivalent experience
• Strong hands-on experience with SQL and data pipeline development (ETL/ELT)
• Experience working with large datasets in cloud environments (e.g., GCP, Databricks, or similar)
• Working knowledge of Python or similar languages for data processing or automation
• Familiarity with data visualization tools (e.g., Tableau, Datorama, or similar)
• Understanding of digital advertising measurement, reporting, and attribution methodologies
• Strong communication skills, with the ability to translate complex data into clear insights
• Ability to work independently and manage priorities in a fast-paced, ambiguous environment

Nice to Have

• Experience with Databricks, Spark, or distributed data processing frameworks
• Exposure to marketing mix modeling (MMM), forecasting, or advanced measurement techniques
• Experience working in consulting, agency, or embedded client environments
• Familiarity with AI/ML or emerging data applications

Additional Information

• This is an individual contributor role with significant ownership and client exposure
• Success in this role requires a proactive, self-starter mindset and strong stakeholder management skills
• This role supports a West Coast–based team, so candidates should be comfortable collaborating with PST stakeholders and flexing hours when needed (e.g., occasional late afternoon meetings)

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-HYBRID

#LI-ZZ1

This part-time position is an on-site role. At our location: 1515 Wazee St, Ste 380, Denver, CO 80202, the required in-office days are Tuesday, Wednesday, and Thursday.

About the Role

We’re looking for an organized, proactive Office Manager/Coordinator to oversee the daily operations of our Denver office for 60 colleagues. You’ll ensure a smooth, compliant, and welcoming workplace while supporting our teams, managing vendors, and coordinating logistics and events.

Responsibilities:

• Oversee daily office operations, maintenance, and safety compliance.
• Manage supplier and vendor relationships; evaluate new service providers aligned with company needs and values.
• Coordinate office upkeep, renovations, and purchases; maintain inventory of snacks, supplies, and cleaning materials.
• Support IT and HR with office technology, onboarding/offboarding, and equipment management.
• Handle mail, deliveries, and office communications.
• Track office budgets, expenses, and vendor payments (Divvy, budget tracker).
• Plan and support office events and hospitality for clients and guests.
• Manage employee recognition moments (birthdays, anniversaries, sympathy flowers).
• Act as a confidential and reliable point of contact for staff and visitors.
• Collaborate with building management for work orders and facility coordination.

About You

The essentials:

• 1-3 years of office administration experience
• Strong organizational skills, exceptional attention to detail, and customer-service orientation
• Skilled in office management, multitasking, and prioritization.
• Strong communication and interpersonal abilities with a service mindset.
• Tech-savvy; comfortable with Google Suite and basic IT coordination.
• Self-motivated, organized, and diplomatic.
• Experience in advertising, creative, or tech environments preferred.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-OG1 #LI-Onsite

This part-time position is an on-site role. At our location: 1515 Wazee St, Ste 380, Denver, CO 80202, the required in-office days are Tuesday, Wednesday, and Thursday.

About the Role

We’re looking for an organized, proactive Office Manager/Coordinator to oversee the daily operations of our Denver office for 60 colleagues. You’ll ensure a smooth, compliant, and welcoming workplace while supporting our teams, managing vendors, and coordinating logistics and events.

Responsibilities:

• Oversee daily office operations, maintenance, and safety compliance.
• Manage supplier and vendor relationships; evaluate new service providers aligned with company needs and values.
• Coordinate office upkeep, renovations, and purchases; maintain inventory of snacks, supplies, and cleaning materials.
• Support IT and HR with office technology, onboarding/offboarding, and equipment management.
• Handle mail, deliveries, and office communications.
• Track office budgets, expenses, and vendor payments (Divvy, budget tracker).
• Plan and support office events and hospitality for clients and guests.
• Manage employee recognition moments (birthdays, anniversaries, sympathy flowers).
• Act as a confidential and reliable point of contact for staff and visitors.
• Collaborate with building management for work orders and facility coordination.

About You

The essentials:

• 1-3 years of office administration experience
• Strong organizational skills, exceptional attention to detail, and customer-service orientation
• Skilled in office management, multitasking, and prioritization.
• Strong communication and interpersonal abilities with a service mindset.
• Tech-savvy; comfortable with Google Suite and basic IT coordination.
• Self-motivated, organized, and diplomatic.
• Experience in advertising, creative, or tech environments preferred.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-OG1 #LI-Onsite

Pay Range: $149,900 - $187,400

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

The Director of Payment Services provides strategic leadership and enterprise oversight of all payment-related functions for the Credit Union. This role is responsible for defining the vision, strategy, and long-term roadmap for payment solutions that are secure, scalable, and innovative. The Director sets direction across the payment ecosystem, including card services, ACH, wires, ATMs, and emerging payment capabilities while ensuring alignment with enterprise priorities, risk appetite, and member experience goals. This leader serves as the primary advisor to senior management on payments strategy, industry trends, and investment priorities. The Director leads through leaders, establishing clear objectives and governance to ensure effective execution, operational excellence, and continuous innovation across payment products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES  May perform other duties as requested or assigned. 

• Defines and owns the enterprise payments strategy, including long-term roadmap, investment priorities, and innovation initiatives.
• Advises senior management on payment trends, competitive positioning, and strategic opportunities.
• Ensures alignment of the payments strategy with enterprise objectives, digital initiatives, and member experience goals, while partnering with key stakeholders across Digital Services, IT, Risk, Accounting, Finance, and Operations to prioritize and advance key initiatives.
• Establishes guiding principles, governance, and success metrics for all payment products and services.
• Evaluates emerging technologies, partners, and industry developments to inform strategic direction.
• Serves as the Credit Union’s primary relationship owner for payment networks, processors, and key third party vendors, while monitoring and ensuring compliance with contractual agreements.
• Represents the Credit Union in external partnerships, industry forums, and network engagements.
• Establishes and oversees the risk management framework for payment services, including fraud strategy, controls, and monitoring expectations, ensuring alignment with regulatory requirements (ACH, wires, cards, BSA/AML, OFAC) through appropriate governance and oversight.
• Provides direction on risk tolerance, escalation frameworks, and issue resolution priorities, ensuring enterprise readiness for audits, exams, and regulatory changes.
• Provides oversight of payment operations performance through defined KPIs, dashboards, and reporting, ensuring appropriate controls, processes, and service levels are in place to support operational excellence.
• Leads and develops Payment Services leadership, fostering a high-performing, accountable, and engaged team.
• Establishes organizational structure, roles, and capabilities to support current and future needs while fostering a culture of innovation, accountability, and continuous improvement.
• Establishes short- and long-term goals, objectives, and budgets for Payment Services functions.
• Fosters a working environment that projects the Credit Union’s mission, vision, and core values.
• Adheres to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC.

EDUCATION AND EXPERIENCE

Minimum of a bachelor's degree in business (B.S.) from four-year college or university.  Minimum of ten years of progressive professional experience related to Payment Services with a financial institution.  A minimum of ten years of Management experience with a financial services organization.  Current knowledge of all regulations and credit union procedures pertaining to payments and card services activities.  Ability to exercise tact and responsibility with handling confidential information.  Experience modernizing payment systems or supporting the launch of digital-first solutions.  Familiarity with real-time payments, tokenization, ISO 20022, and API-based architecture is a plus.  Ability to express oneself clearly and articulately both orally and in writing; maintain emotional control under stress and handle multiple and complex deadlines; and provide detail-oriented and high-quality reporting with minimal inaccuracies.  Ability to work within a team-oriented environment and promote a positive attitude toward teamwork; and to work with little or no supervision of daily activities. Willingness to respond to service interruptions regarding the Credit Union’s Payment Systems/Networks and terminals 24 hours a day, seven days a week.  Understanding of intermediate accounting, math, and computer applications.

DIRECT REPORTS 

Payment Services Manager

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to ten pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Limited travel required to visit CU locations as needed. 

Every position at Credit Union of Colorado is grounded in our organizational Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Values and Core Competencies on Atlas.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

As our Supervisor for Emerging/SMB Accounts you will…

Manage a defined portfolio of customers, serving as a trusted advisor responsible for ensuring delivery of MERGE solutions, value realization, retention, and growth across the Emerging/SMB Accounts within your portfolio. You will develop deep knowledge of each customer’s business objectives, industry landscape, and success metrics, aligning MERGE solutions to deliver measurable impact.

This is a highly consultative role requiring strong executive presence, strategic thinking, and cross-functional collaboration. You will collaborate closely with clients and internal teams to plan, execute, manage, and analyze detailed project plans, ensuring all work is delivered on time, on budget, and to agency and client standards, with a focus on measurable results.

You are responsible for the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while identifying opportunities to expand MERGE solutions within these clients over time.

What You’ll Do

• Own the post-sale relationship for a defined portfolio of customers, ensuring long-term retention and growth.
• Be responsible for the overall success and health of your portfolio
• Develop and execute tailored success plans aligned to each customer’s strategic objectives and measurable business outcomes.
• Build and maintain strong, multi-threaded relationships across business and technical stakeholders, including executive sponsors.
• Lead strategic business reviews (Account Engagement/Project Delivery Reviews) to demonstrate value realized, track performance against goals, and align on future priorities.
• Drive adoption and value realization by identifying gaps, recommending best practices, and aligning solutions to evolving customer needs.
• Proactively monitor customer health, usage trends, and engagement signals to mitigate risk and address challenges before they escalate.
• Partner closely with Partner Solutions Team on account planning, renewals, and expansion strategy, contributing to forecasting and long-term growth plans.
• Serve as the voice of the customer internally, synthesizing feedback and collaborating with Solution Consultants and MERGE SME’s within the Technology Solutions Group to improve customer experience and outcomes.
• Navigate complex customer environments, aligning multiple stakeholders and driving consensus toward shared success goals.
• Develop project briefs, initiate upsell initiatives of MERGE solutions as applicable 
• Ability to understand the client’s point of view along with our internal teams and know how to express those perspectives, concerns and requirements to the other party.  
• Negotiate scopes of work and drive in-line/organic growth; oversee burn reports and change of scope discussions as necessary 
• Act as a leader for the client as much as a communicator, advocate and mentor as dictated by the relationship, engagement and circumstances. 

What You Need to Succeed

• Bachelor’s Degree and/or relevant work experience
• 7+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS or technology environment
• Technical working knowledge of platforms (Adobe, Salesforce, Sitecore, Google, Optimizely) is required
• Proven experience managing a portfolio of accounts with responsibility for retention and growth
• Strong executive presence and the ability to influence and build credibility with senior stakeholders
• Demonstrated ability to develop account strategies and align solutions to business outcomes
• Experience conducting business reviews and presenting to leadership audiences
• Strong analytical skills and comfort interpreting customer usage data, adoption trends, and performance metrics
• Excellent communication, presentation, and interpersonal skills
• Ability to prioritize, multi-task, and manage multiple complex customer relationships simultaneously
• Self-starter with a proactive, ownership mindset and passion for delivering exceptional customer experiences
• Knowledge of marketing technology, digital marketing, digital media, data platforms, content management, or customer journey solutions is a plus
• Flexibility to travel (approximately 10%)

#LI-VM1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $76,000 - $91,250, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions. You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships. You will also contribute significantly to the Braze product development process and act as the voice of our customers. Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition.

WHAT YOU'LL DO

• Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the Braze sales team to drive renewals & upsell opportunities
• Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
• Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap
  
  

WHO YOU ARE

• Be the face of the company, working alongside our customers to help them succeed.
• Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.
• Join Braze’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Analytically-driven: You can draw insights from raw data and perform analysis that is helpful and clear to customers
• Technology enthusiast: You are passionate about new technologies and their potential to impact business-as-usual
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: You can express yourself clearly and persuasively, both in writing and speech
• Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
• 20% travel to customers is expected

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,400 - $185,100/year, with an expected On Target Earnings (OTE) between $189,600 - $223,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

The Role

ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly growing team of filing and compliance agents.  The ideal candidate prides themselves on being organized, collaborative, reliable, dependable, and self-motivated.  You look at a pile of papers, and can’t wait to organize and file them all.  Nothing is as satisfying as a beautifully executed to-do list.  And teamwork makes the dream work one of your core values.  The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization. 

This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm (local time).

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx.
• Receive and process incoming mail and Federal Express, and distribute them to the appropriate recipient(s).
• Act as the main point of contact for Service of Process (SOP) documents. Duties include, but are not limited to, accepting service, preparing documents to be forwarded to clients, preparing rejection letters, and emailing copies of documents to clients as needed.
• Scan documents and upload them to the company database.
• Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders. 
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Stay updated on product knowledge and take the initiative to expand industry knowledge.

Qualifications

• High School Diploma, GED, or relevant industry experience. 
• Excellent written and verbal communication skills.
• History and proven experience in effectively prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Excellent interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with a rapidly growing tech startup's pace, dynamic environment, and ambiguity, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
• Previous experience in an office environment.

Bonus Qualifications

• Data Entry experience
• Adobe DC and Salesforce knowledge
• macOS and G-Workspace knowledge is a plus! 
• College degree preferred

Compensation: $21-24 an hour 

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.

Responsibilities:

• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practice

Requirements:

• Strong verbal communication and negotiation skills
• Aptitude to express empathy and patience while discussing sensitive issues
• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment 
• Computer proficiency and accurate data entry skills required 
• Prior experience using Salesforce is a plus
• Knowledge of FDCPA and FCRA practices

Compensation:

The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.