About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team:

Tegus by AlphaSense facilitates extremely valuable calls between our clients and experts. Given the proprietary insights in these conversations, compliance is critical to our business, and a key component of our value add. The Compliance Team provides our clients with actionable insights while maintaining the highest legal and regulatory standards. 

About the Role:

This role will be part of our growing India Compliance Review team, providing critical coverage across global time zones to help ensure 24x5 compliance review support for our U.S. and international operations. As a Compliance Analyst, you will play a crucial role in supporting our content generation while protecting our clients from potentially sensitive information. You will gain extensive knowledge of Tegus’ cutting edge compliance program to facilitate the review of expert call transcripts. This role is fast-paced, so agility and ability to work under a tight deadline are key.

What You’ll Do: 

• Review expert call transcripts to detect and resolve any instances of material nonpublic and confidential information in accordance with internal protocols, applicable laws/regulations, and industry standards.
• Complete due diligence review of each call, document any violations comprehensively, and escalate non-compliance with Tegus sourcing guidelines as necessary.
• Conduct advanced research of financial reports and regulatory filings using internal databases and external resources to determine the extent to which information exists in the public domain.
• Proactively manage internal and external communications while maintaining efficiency and adaptability in a fast-paced, time-sensitive environment.
• Perform administrative tasks, including but not limited to, inputting, tracking, and maintaining accurate data on processes, transcripts, and workflows, while identifying opportunities to improve operational efficiency.

Who You Are:

• 1-2 years of experience in research, compliance, legal support or operations roles — such as  paralegal, legal assistant, analyst, or BPO/editorial specialist or similar — is preferred, but not required.
• Acute attention to detail and strong written and verbal fluency in English and reading comprehension with proofreading, drafting, and investigative/research experience.
• Ability to effectively prioritize tasks, manage time, and remain highly organized while working independently.
• Thrives in a dynamic, fast-paced environment, with the ability to adapt quickly to changing priorities and contribute to innovative solutions that support Tegus’ business needs.
  
  

Location

Delhi, India (Remote)

Job Description

As an Intelligence Analyst at Rhombus, you will create impactful intelligence assessments on topics including foreign military activities, weapons development, global conflicts, and international stability to support India and Allied national security decision making. Analysts will fuse Rhombus’s unique AI-derived data with a spectrum of open-source information to create these products.

Our Intelligence Analysts routinely perform thorough research and analysis across global security issues guided by client intelligence needs. Outputs are primarily delivered through written intelligence assessments that align with Indian Intelligence Community standards, as well as tailored briefings for internal and external audiences.

Candidates must excel in high-pressure collaborative work and demonstrate strong interpersonal skills; Team success relies on close coordination within the intelligence team and with cross-functional partners. We're seeking those that are comfortable giving and receiving feedback to enhance collective output and quality. 

Successful candidates will be solution-oriented self-starters who are tech-savvy, able to identify problems and opportunities, and capable of proposing solutions in a dynamic, fast-paced environment. The ability to multitask and prioritize is essential given the pace of global events and evolving client needs. 

We are seeking a candidate with deep subject matter expertise in defense, military capabilities, weapons systems, and emerging security developments. The ideal candidate will be able to apply their regional and functional expertise to produce a high volume of high-quality analytic assessments under tight deadlines and with minimal review. This is a 'roll up your sleeves' role with ample opportunity for growth. 

A writing sample is required as part of your application. Samples need to be your original work, ideally produced within the last three years, 1–3 pages in length, and assess a geopolitical or international security-related topic. Any deviation from this will cause your application to be reprioritized. 

Responsibilities

• Identify impactful intelligence topics based on a detailed understanding of customer intelligence needs and missions.
• Produce high-quality intelligence assessments that answer key customer intelligence questions in line with the Indian Intelligence Community analytic and writing standards.
• Utilize Rhombus’s AI-informed intelligence capabilities and expert research skills to gather information that forms the foundation of intelligence products.
• Identify information gaps and collaborate with the Model and Data Development team to acquire sources that address those gaps.
• Apply structured analytic techniques to ensure products meet the highest standards.
• Brief finished intelligence products to internal and external audiences.
• Serve as a subject matter expert on defense, military, weapons, and security developments relevant to client needs.
• Support enhancement of Rhombus’s intelligence capabilities by providing feedback on existing features and supporting the development of new applications and tools.

Qualifications

• Minimum of 5 years of analytic experience with subject matter expertise in military capabilities, weapons systems, and broader defense/security issues.
• Analytic experience and training within the Indian Intelligence Community or military is strongly desired.
• At minimum, a BA/BS in International Affairs, Political Science, Economics, or a related social science with specific focus of study/research on security matters. Advanced degree highly preferred.We are open to PhDs!
• Demonstrated experience producing written intelligence products tailored to specific client intelligence requirements.
• Experience delivering briefings on complex national security and international affairs topics in high stakes, high pressure environments.
• Familiarity with qualitative and quantitative analytic methodologies. 
• Natural Intellectual curiosity and emotional intelligence, coupled with grit and determination to always keep a deliverable moving. 
• Eligibility for a security clearance issued by the Ministry of Defence (MoD) or equivalent national authority. If you currently hold a clearance, please indicate the level and sponsoring organization.
• Familiarity with data analysis, statistics, data science, or coding (Python, R, STATA, etc.) is welcomed.

ABOUT THE TEAM

The Senior Operational Analyst for the Customer Support team will be responsible for analyzing and improving operational efficiency within the Customer Support department. This role will involve working closely with cross-functional teams to identify trends, assess performance, and provide insights that drive data-driven decisions to enhance member satisfaction, streamline support processes, and optimize overall team performance.

Some of the things you’ll be doing: 

• Develop and maintain reports, dashboards, and KPIs to monitor team and service performance.
• Identify patterns, trends, and areas of improvement in member support interactions, and proactively recommend solutions.
• Work closely with other departments (e.g., IT, product teams, customer experience) to ensure seamless support processes and identify system improvements that support member needs.
• Conduct root cause analysis for recurring issues or inefficiencies and recommend corrective actions.
• Help design and refine processes that lead to quicker resolutions and better member engagement.
• Create and maintain documentation for support processes, policies, and best practices

WHAT WE ARE LOOKING FOR

• Experience working with CRM systems
• ticketing platforms, or other customer support software.
• Proven track record in process optimization and performance analysis in an operational setting.
• Strong analytical and problem-solving abilities, with experience in interpreting data and translating it into actionable recommendations.
• Proficiency in data analysis tools such as SQL, Looker, Excel, Tableau, or Power BI.
• Strong understanding of customer service metrics (e.g., SLAs, First Response Time, Resolution Time, Customer Satisfaction).
• Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and actionable way.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

As a Senior Analyst, your job is to move beyond resolving individual disputes and focus on the bigger picture. You will oversee our global debit and credit memo workflows, ensuring our third-party partners and internal teams are accurate, efficient, and meeting their targets.

We are looking for a GDS expert who understands the full lifecycle of a ticket and can navigate the technical complexities of ARC and BSP. You won't just fix errors; you will identify the systemic reasons they happen and design the processes to stop them. You will act as the final point of escalation for complex disputes, manage high-level airline relationships, and find ways to automate our back-office operations to reduce financial loss.

What You'll Do: 

1. Strategic Dispute & Risk Mitigation

• Design and optimise end-to-end dispute workflows to consistently reduce financial leakage and improve recovery rates.
• Perform deep-dive gap analyses to identify systemic ticketing errors and implement preventative controls.
• Lead investigations into complex fraud and chargeback cases, partnering with the Fraud & Risk teams to mitigate multi-channel exposure.
• Provide expert guidance and act as the final point of escalation for complex disputes, leveraging airline and GDS relationships to negotiate settlements and secure waivers.

2. Stakeholder Engagement

• Partner with internal Operations teams, Product, and Airline Partnerships to bridge the gap between technical ticketing issues and financial reporting.
• Build and leverage relationships with airline desks and GDS providers to facilitate "goodwill" waivers and resolve long-standing discrepancies.
• Monitor vendor performance and provide technical guidance to ensure global third-party partners meet accuracy and recovery targets.

3. Data and reporting

• Transform raw memo data into actionable dashboards and KPIs that highlight operational trends.
• Manage Jira-based project lifecycles for back-office application enhancements, ensuring our internal tools evolve alongside industry changes.

What We’re Looking For:

Experience: 5+ years in travel industry operations, with a heavy focus on ticketing, and revenue recovery.

GDS/NDC Expert: You are a power user in at least one GDS (Sabre or Amadeus). You have the technical depth to investigate complex PNR histories and understand the nuances of NDC and GDS distribution.

Problem Solver: You don’t just identify errors; you look for the root cause. You have a proven track record of developing strategies that reduce recurring debit memos and minimize financial loss.

Advanced Data Interpretation: Ability to manage and interpret ADM data. You can accurately track and report on recovery trends, translating complex data into simple, useful updates for stakeholders.

Skilled Negotiator: You have the confidence and industry knowledge to negotiate waivers and settlements directly with airline desks and GDS providers.

Effective Communicator: Exceptional written and verbal skills. You can bridge the gap between technical ticketing issues and financial reporting for stakeholders at all levels.

Proactive & Adaptable: You are self-driven and comfortable leading initiatives in a fast-paced, evolving environment.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

Automation Quality Analyst specializing in Playwright to join our quality assurance team

The opportunity:

WPP is undergoing an exciting global transformation, and We are seeking a meticulous and detail-oriented Automation Quality Analyst specializing in Playwright to join our quality assurance team. As an Automation QA Analyst, you will play a critical role in ensuring the quality and reliability of our software products by executing test plans, identifying defects and collaborating with development teams to resolve issues. Your work will help us deliver exceptional user experiences and maintain high standards of product excellence.

What you’ll be doing:

• Analyze business requirements.
• Design test cases.
• Perform formal and exploratory testing.
• Automate E2E tests with Playwright + JavaScript/TypeScript.
• Execute automated and manual test cases.
• Review test cases and auto tests.
• Collaborate with developers to identify root cause of issues.
• Work with the DevOps team to ensure test environments are stable.
• Communicate complex issues to both Business and Technical teams.
• Report test results to stakeholders.

What we want from you:

• Solid understanding of software testing methodologies, tools, and processes
• Proven experience as a QA Engineer or similar role
• Experience in testing of complex web applications
• Knowledge of Playwright + JavaScript/TypeScript
• Experience in implementing and maintaining test automation frameworks
• Knowledge of CI/CD tooling, such as Gitlab CI
• Knowledge and experience in API testing (Postman or any other similar tool)
• Ability to lead testing activities during Sprint/ Release
• Strong analytical and problem-solving skills 
• Detail-oriented with a keen eye for identifying issues and inconsistencies 

If you know some of this even better:

• 3-5 years of proven experience as a test engineer.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

Working under their initiative with required guidance and support, a business analyst has 3+ years’ experience. They are part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you’ll be doing:

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assess them for both technical and business suitability
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through to go live
• Analyse business systems in order to recommend efficiencies
• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers 
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
• Provide training to users of a new system as required
• Plan and work flexibly to meet deadlines 
• Keep up to date with technical and industry sector advances 
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally

What we want from you:

• You will have 5+ years’ experience working as a Business Analyst and 2+ years’ experience on ecommerce / experience projects  
• Minimum 6 months of experience with Magento 
• Experience of managing client stakeholders and Product Owners / Managers  
• Able to run workshops with client stakeholders  
• You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations 
• Great stakeholder management skills 
• Experience of Agile software delivery 
• Business Process mapping and engineering 
• eCommerce and retail / brand experience  
• Production of high-quality user stories and acceptance criteria  
• Analysis and design of systems (package integration and bespoke development) 

If you know some of this even better:

• Agile / Scrum master experience
• Experience working with multiple different ecommerce / experience platforms

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The Role:

Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web.

The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.

Roles and Responsibilities :

• Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals.
• Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports.
• Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
• Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly. 
• Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues.
• Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
• Documentation : Create, update, and document content onboarding processes.
• Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content.

Candidate Requirements:

• Outstanding oral and written communication skills
• 0-4 years of data entry and/or data maintenance experience.
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Knowledge of MS Office, Google Suite, Linear, Notion, Creation of SOPs
• Ability to distill and explain complex issues in simple terms
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Effective time management and task prioritization when under pressure
• Ability and interest to work independently.
• Must be able to work a late shift to support the U.S. revenue team.
• Bachelor’s Degree. 
• Experience with financial information / data and analyst workflows

Optional/Strong Plus Qualifications:

• Experience managing content aggregation processes 
• Experience processing documents published by companies (presentations, filings, press releases, transcripts)
• Experience configuring web crawl jobs (structured or unstructured data sets)

The Role:

Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web.

The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.

Roles and Responsibilities :

• Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals.
• Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports.
• Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
• Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly. 
• Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues.
• Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
• Documentation : Create, update, and document content onboarding processes.
• Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content.

Candidate Requirements:

• Outstanding oral and written communication skills
• 0-4 years of data entry and/or data maintenance experience.
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Knowledge of MS Office, Google Suite, Linear, Notion, Creation of SOPs
• Ability to distill and explain complex issues in simple terms
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Effective time management and task prioritization when under pressure
• Ability and interest to work independently.
• Must be able to work a late shift to support the U.S. revenue team.
• Bachelor’s Degree. 
• Experience with financial information / data and analyst workflows

Optional/Strong Plus Qualifications:

• Experience managing content aggregation processes 
• Experience processing documents published by companies (presentations, filings, press releases, transcripts)
• Experience configuring web crawl jobs (structured or unstructured data sets)

ABOUT KHAN ACADEMY

Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. 

ABOUT KHAN ACADEMY INDIA

Khan Academy India aims to deliver a world class user experience that is locally relevant to learners in India and is enabled by a strong on-the-ground team and operations. Our learning system is mastery based, which allows students to master key concepts at a pace that is right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools. Our focus is to reach the underserved by making our content  accessible in local languages and by working with large public school systems. Khan Academy is available in Hindi, Hinglish, Kannada, Gujarati, Bangla, Tamil and Punjabi.

 ABOUT THE ROLE

[Please note that this role is a 12-months contract based role]

Khan Academy India team is looking for a candidate with experience in handling Monitoring and evaluation projects on a contract basis. The candidate will be responsible for executing and guiding M&E projects – both in-house and via third parties. This will primarily include developing logical frameworks, leading indicators, monitoring strategy / plan and coordinating the required field activities with internal and external stakeholders. It is a 12 month contract based role. The candidate will directly work with the Efficacy team at KAI and report to the head of the department

• Develop and strengthen monitoring, inspection and evaluation procedures
• Monitor and evaluate project activities and progress towards achieving the desired output/results
• Conduct capacity assessment on existing monitoring and evaluation system
• Develop indicators, logical frameworks and a monitoring strategy for the project
• Develop monitoring and impact indicator for the project success
• Provide inputs, information and statistics for periodic reports to Project Management Team
• Suggest strategies to the Project Management for improving the efficiency and effectiveness of the project by identifying bottlenecks
• Coordinate with external researchers and agencies for M&E projects as required

In this role you will: 

• Designing M&E Frameworks: Crafting comprehensive plans that outline how monitoring and evaluation will be conducted, including setting objectives, selecting indicators, and determining methodologies for data collection and analysis.
• Data Management: Collecting, storing, and managing data efficiently to ensure its accuracy, reliability, and accessibility for analysis.
• Analysis and Reporting: Analyzing data to extract actionable insights and compiling findings into reports that inform stakeholders about the program’s progress, outcomes, and impact.
• Feedback and Recommendations: Providing evidence-based recommendations to program managers and stakeholders to refine strategies, enhance performance, and guide future decision-making.
• Capacity Building: Strengthening the M&E skills of team members and stakeholders through training and support, ensuring the sustainability and effectiveness of M&E practices.

ABOUT YOU

You are someone with:  

• Relevant experience in Monitoring & Evaluation field is preferred
• Experience with social sector is a must
• Ability to use first principle thinking and analytical intuition
• A passion for education and a desire to make an impact
• Experience of successfully executing and driving qualitative and quantitative research with a focus on theory of change, logical frameworks preferred
• Should have either work experience or educational background related to the Social Sector. Background in Education/EdTech sector is preferred
• Comfort and experience in cleaning complex data and driving in-depth analyses
• Basic understanding in R/Python and SQL
• Ability to present research findings using concise tables / charts and related visualization skills
• Good communication and coordination skills

LEARN MORE

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• A glimpse of our team:  http://www.khanacademy.org/about/the-team
• A glimpse of our content created: https://www.youtube.com/watch?v=ED8P8vchQJM 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

The Role:

Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web.

The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.

Roles and Responsibilities :

• Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals.
• Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports.
• Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
• Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly. 
• Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues.
• Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
• Documentation : Create, update, and document content onboarding processes.
• Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content

Candidate Requirements:

• Outstanding oral and written communication skills
• 0-4 years of data entry and/or data maintenance experience.
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Knowledge of MS Office, Google Suite and basic technical knowledge
• Superior Excel Skills
• Ability to distill and explain complex issues in simple terms
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Effective time management and task prioritization when under pressure
• Ability and interest to work independently.
• Must be able to work a late shift to support the U.S. revenue team.
• Bachelor’s Degree. 
• Experience with financial information / data and analyst workflows

Optional/Strong Plus Qualifications:

• Experience managing content aggregation processes 
• Experience processing documents published by companies (presentations, filings, press releases, transcripts)
• Experience configuring web crawl jobs (structured or unstructured data sets)

The Role:

Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web.

The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.

Roles and Responsibilities :

• Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals.
• Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports.
• Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
• Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly. 
• Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues.
• Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
• Documentation : Create, update, and document content onboarding processes.
• Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content

Candidate Requirements:

• Outstanding oral and written communication skills
• 0-4 years of data entry and/or data maintenance experience.
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Knowledge of MS Office, Google Suite and basic technical knowledge
• Superior Excel Skills
• Ability to distill and explain complex issues in simple terms
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Effective time management and task prioritization when under pressure
• Ability and interest to work independently.
• Must be able to work a late shift to support the U.S. revenue team.
• Bachelor’s Degree. 
• Experience with financial information / data and analyst workflows

Optional/Strong Plus Qualifications:

• Experience managing content aggregation processes 
• Experience processing documents published by companies (presentations, filings, press releases, transcripts)
• Experience configuring web crawl jobs (structured or unstructured data sets)

About the Role

We are looking for a strategic and entrepreneurial person to help drive WIN’s next phase of aggressive growth in the U.S. residential services market and support the company’s emerging strategic initiatives in India.

This role is ideal for a top-tier or competitive MBA graduate who combines analytical rigor with creativity and is excited by the opportunity to shape cross-market growth, strengthen partnerships, and help scale technology-led innovation. You will work directly with senior leadership and cross-functional teams to translate ideas into measurable business outcomes across strategy, operations, and new ventures.

What You’ll Do

• Identify and evaluate new growth opportunities in U.S. and emerging markets using data-driven insights.

• Develop business cases and go-to-market frameworks for new products, services, and partnerships.

• Collaborate with Product, Technology, Marketing, and Operations teams to implement strategic initiatives and measure impact.

• Lead pilot projects, assess outcomes, and recommend scale-up strategies.

• Support cross-functional alignment on key growth priorities and report progress to senior leadership.

• Contribute to building scalable models that leverage WIN’s proprietary technology and AI-driven platforms.

Who You Are

• MBA from a top tier or a competitive business school in India.

• Minimum 4 years of total professional experience, including 2–3 years post-MBA in strategy, consulting, growth, or partnerships roles.

• Strong analytical, problem-solving, and financial modeling skills.

• Experience with or exposure to U.S. or global markets preferred.

• Adept at working cross-functionally to drive clarity and execution in complex, fast-moving environments.

• Highly collaborative, intellectually curious, and outcome-focused.

About WIN

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we’re on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.

Why WIN

• Drive aggressive growth for the #1 home inspection brand in the U.S.

• Shape cross-market strategy, helping WIN tap into the incredible potential of the Indian market.

• Work directly with global leadership on high-impact, technology-led initiatives.

• Be part of a company investing significantly in proprietary tech and AI platforms that are redefining customer experience and operational excellence.

• Competitive compensation and significant career growth opportunities within a global leadership environment.