The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.

As the key point of contact for Diligent’s solutions, the CSM II leads proactive account management, orchestrates cross-functional resources, and partners closely with Sales and Services to deliver measurable outcomes and expand our footprint within each account.

Key Responsibilities

• Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity.
• Drive product adoption and value realization by developing and executing customer success plans aligned to the customer’s strategic objectives and key outcomes.
• Deliver a best-in-class customer experience across all phases of the customer lifecycle, from onboarding through renewal, coordinating with Implementation, Professional Services, Support, Product, and other internal teams.
• Lead executive-level engagements, including QBRs/EBRs and strategic reviews with C-suite, board administrators, and senior directors, to demonstrate ROI, influence adoption, and surface new opportunities.
• Identify, qualify, and partner on expansion opportunities in close collaboration with the Expansion Sales team, ensuring smooth handoffs, aligned account strategies, and clear growth plans.
• Facilitate successful onboarding and rollout of Diligent products and modules, working alongside the Implementation team to ensure stakeholder alignment, training, and effective change management.
• Build and maintain strong, multi-threaded relationships with key business and technical stakeholders, becoming a trusted advisor who understands their governance, risk, compliance, and operational priorities.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Marketing, Services, and Operations to influence roadmap and process improvements.
• Monitor account health and usage leveraging dashboards and analytics, intervening early to address risks, drive adoption, and reinforce value.
• Champion customer advocacy, by identifying referenceable customers, case study opportunities, testimonials, and participation in user groups or events.
• Collaborate on process and playbook improvements within the Customer Success organization to drive consistency, scalability, and excellence in how we serve enterprise customers.

Required Experience & Skills

• 5+ years of professional experience, including 2–4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.
• Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‑Suite).
• Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.
• Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities.
• Excellent communication and presentation skills, able to translate complex concepts into clear, compelling narratives for multiple stakeholder groups.
• Strong consultative and problem-solving skills, with a natural curiosity about the customer’s business, use cases, and success metrics.
• High level of resilience, ownership, and accountability, with the ability to navigate ambiguity and manage competing priorities across a large book of business.
• Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.
• Strong organizational skills and attention to detail, with experience managing multiple customers, projects, and deadlines simultaneously.

Preferred Qualifications

• Experience in governance, risk, compliance, legal, or adjacent enterprise software environments is a plus.
• Background working in a matrixed, global organization with cross-functional partners across time zones.
• Familiarity with customer success platforms and data-driven approaches to managing account health and adoption.

Position Overview

The Senior Corporate Accountant will be primarily responsible for many aspects of the financial statement close process performed at the corporate level, including financial reporting and multi-entity consolidation. This includes ensuring proper application of US GAAP for various processes, such as ASC 842 Leases, ASC 718 Stock Compensation, ASC 470 Debt, ASC 350 Intangibles - Goodwill & Other, ASC 805 Business Combinations, transfer pricing, and other technical accounting matters. The role is pivotal in driving Diligent’s AI-first transformation, ensuring operational excellence, compliance, and scalable growth across all accounting functions.  

This role will also play a key part in identifying opportunities to leverage AI and automation tools to enhance accuracy, streamline recurring workflows, and drive efficiency across the accounting function. The Senior Corporate Accountant will assist with ad-hoc technical accounting projects and have high-visibility within the organization, ensuring that US GAAP is applied correctly for new company-wide initiatives. This role will report to the Senior Director, Corporate Accounting. We are looking for someone who has excellent problem-solving skills, intellectual curiosity about emerging technologies, and enjoys working in a challenging and fast-paced environment to support our continued success.

Key Responsibilities

• Assist in the monthly, quarterly, and annual general ledger closing process by:
• Owning the accounting for equity compensation and incentive awards including grants issued, grant-date valuation, exercises, expense recognition, modifications, and forfeitures, utilizing the Certent Equity Management solution.
• Calculating transfer pricing, preparing journals, and managing cross-border transactions, including preparation of inter-company entries, coordinate review of output with statutory teams, support tax team with transfer pricing documentation.
• Perform accounting for internally developed software in accordance with US GAAP, including capitalization of development costs, amortization, and impairment assessments for both internal-use software and software developed for sale.
• Prepare the necessary journal entries and monthly account reconciliations for accounts including, but not limited to intangible assets, compensation and payroll related items, and deferred commissions and incentives.
• Provide support to revenue recognition team for a smooth revenue recognition process, write offs, recoveries, deferred revenue and runoff, multi-year arrangements, bundled offerings, flux analysis.
• Review journal entries and account reconciliations assigned, perform monthly close activities to ensure accurate and timely financial reporting.
• Financial statement accounts analysis, identification of non-routine transactions, investigate anomalies, and document findings.
• Prepare group and statutory audit workpapers for assigned accounts and disclosures. Support external and statutory audits by preparing schedules, responding to auditor inquiries, and maintaining supporting documentation.
• Provide support or act as accounting lead in enterprise-wide initiatives and assist in other special projects, including but not limited to system upgrades, implementations, and AI-driven process transformations.
• Collaborate cross-functionally with finance, tax, legal, and other operational teams on accounting and reporting matters.
• Obtain and maintain a thorough understanding of the business operations, the financial reporting, and the general ledger structure for all of Diligent’s legal entities, and actively support the consolidation and intercompany elimination process.
• Support in all compliance related matters assigned including, but not limited to, annual financial statement audits, quarterly reporting requirements.
• Provide support or act as accounting lead in enterprise-wide initiatives and assist in other special projects, including but not limited to system upgrades, implementations, and AI-driven process transformations.
• Build strong working relationships with internal stakeholders and contribute to team efficiency through cross-training, sharing responsibilities, and serving as position backup.
• Develop and maintain internal accounting controls, policies, procedures, and process documentation to ensure timely and accurate financial reporting.
• Drive process improvement and automation initiatives by identifying use cases for AI-assisted accounting workflows, testing and validating AI-generated outputs, and helping build scalable, technology-enabled processes across the close cycle.
• When assigned, assist or manage the monthly close for newly acquired entities and support the transition of balance sheet and income statement responsibilities to designated team members.
• Champion the adoption of AI-driven automation and modern platforms to streamline processes, reduce manual effort, and deliver actionable insights.
• Drive the integration of AI and automation in key accounting processes (e.g., account reconciliations, procure-to-pay, financial statement reviews, cash forecasting, and T&E), freeing teams for higher-value work. 
• Perform ad-hoc projects as assigned.

Required Experience/Skills

• Bachelor’s degree in accounting; CPA required.
• Strong knowledge of U.S. GAAP required.
• Minimum of 3 years of progressive accounting experience, Big 4 and SaaS industry experience preferred.
• Knowledge of NetSuite or similar accounting systems. Familiarity with AI-assisted tools and a willingness to adopt emerging technologies in an accounting context is a plus.
• Experienced with accounting concepts related to the software industry, international accounting, multi-entity consolidation, and debt & equity accounting is preferred.
• Strong written and oral communication skills with the ability to work cross-functionally and cross-geography and relate effectively across all levels of staff.
• Hands-on, energetic, organized, team player with proven ability to adapt quickly in a changing environment and facilitate change, multitask effectively and work independently.
• Ability to prioritize competing projects and analyze processes to simplify, automate, and improve them, including the use of AI and other emerging technologies.
• Excellent attention to detail, strong business ethics, and demonstrated ability to handle confidential information.

Position Overview 

The Field Marketing Manager, Americas will own and scale the field marketing engine for a high-impact business unit, directly influencing pipeline growth, accelerating revenue, and shaping how we go to market across the region.

This is a highly visible role that blends strategy and execution. You’ll design and orchestrate integrated campaigns, events, webinars, and ABM programs; working side-by-side with Sales and cross-functional Marketing teams to turn ideas into measurable business outcomes.

If you’re equal parts strategist, operator, and innovator; and excited to leverage AI to unlock smarter, faster marketing - this role is for you.

As a senior individual contributor on the Americas Field Marketing team, this person will: 

• Lead the development and execution of pod-level field marketing plans aligned to regional and business unit goals. 

• Partner closely with Sales to identify and activate priority plays that progress opportunities through the funnel and into bookings. 

• Build scalable field marketing programs and infrastructure, leveraging AI to improve efficiency, targeting and insights. 

• Shape team-wide processes and workflows and provide day-to-day guidance and coaching to Field Marketing Specialists and Senior Specialists, exerting influence without formal authority. 

Key Responsibilities

Strategy & Planning 

Own the field marketing strategy and annual plan for an assigned Americas pod or business unit, aligned to shared MQL, pipeline and bookings targets. 

Translate GTM plays and regional priorities into integrated field programs that pull the right marketing levers at the right time across the customer journey. 

Use data, insights and AI tools to seize opportunities, refine targeting, and continuously optimize program mix and investment. 

Campaigns, Events & ABM 

Design and execute multi-channel field campaigns, including events, webinars, ABM motions and localized programs that support both new logo and expansion goals. 

Own end-to-end delivery of field marketing activities — brief development, project management, enablement, execution and debriefs — with extreme attention to detail and operational rigor. 

Partner with Demand Generation, Product Marketing, Brand, and Corporate Events to ensure Americas field programs are on-brand, on-message and coordinated across channels. 

Sales & Cross-Functional Partnership 

Build strong, trust-based relationships with Sales leaders and AEs in the assigned pod/region; act as the primary marketing counterpart for planning and performance reviews. 

Align on coverage models, territories, key accounts and follow-up expectations with BDR/SDR teams; ensure smooth handoffs from MQL to opportunity and into bookings. 

Collaborate with other Field Marketing Managers across Americas to share best practices, standardize processes and identify opportunities to scale what works. 

AI-Enabled Execution & Innovation 

Champion the use of AI across field marketing workflows — from audience and target account list refinement to content creation, testing and reporting — to increase throughput and impact. 

Pilot new AI-driven tactics in partnership with Brand, Content and Demand Generation, and document learnings to inform broader adoption. 

Measurement, Reporting & Optimization 

Own pod-level field targets and KPIs; track and report on MQLs, opportunities, pipeline and bookings influenced by field programs, as well as marketing ROI. 

Build regular performance readouts for Sales and Marketing leadership, surfacing insights, risks and recommended optimizations. 

Use data to identify gaps in the funnel, propose corrective actions, and test alternative approaches to unlock growth. 

Required Experience/Skills 

• 5+ years of B2B SaaS field marketing or closely related experience (e.g., growth, revenue, campaign marketing), with a track record of driving pipeline and bookings with Sales. 

• Deep experience building and executing integrated field programs across tactics such as events, webinars, ABM and partner campaigns. 

• Demonstrable capability with AI tools, with real use cases that improve operational excellence, visibility and speed-to-impact in marketing programs. 

• Motivated self-starter with a “get stuff done” mindset and the ability to set priorities, manage multiple projects and hit deadlines with limited oversight. 

• Strong interpersonal and communication skills (written and verbal), including comfort presenting to and influencing senior Marketing and Sales leaders. 

• Proven ability to partner and develop strong relationships across all levels of a complex, matrixed commercial organization. 

• Highly organized, process-driven operator with strong project management skills and extreme attention to detail. 

• Commercial, strategic and data-driven mindset; uses data and reporting to make decisions, optimize plans and demonstrate impact against regional growth goals. 

• Proficiency with core marketing and productivity tools (e.g., Salesforce, Marketo, Wrike, Microsoft Office Suite) and comfort adopting new AI-powered technologies. 

• Familiarity with the GRC space and experience working in a complex matrixed organization are strong pluses. 

#LI-SR1

Here’s a summary of the role:  

Diligent is seeking a Senior Manager, Alliances & Partnerships to lead our strategy and execution for driving revenue and customer value through a portfolio of high-impact technology partners. In this role, you will own partner-sourced and influenced pipeline at scale, guide multi-year joint business plans, and ensure strong executive alignment with our most strategic partners. You will orchestrate cross-functional collaboration across Sales, Product, Marketing, Legal, and Operations to standardize partner motions, remove systemic blockers, and refine programs. The ideal candidate brings deep experience in B2B SaaS partnerships, strong commercial and analytical skills, and a proven track record of leading and mentoring partner teams.

This role operates on a hybrid model, with an expectation of 50% office-based work; however, remote working arrangements may also be considered. This opportunity is open to candidates based in the United States only.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Own the global or multi-region technology partner strategy, setting direction, priorities, and investment focus across a portfolio of strategic partners
• Drive partner-sourced and influenced revenue at scale, including forecasting, target setting, and regular performance reviews with senior leadership
• Lead joint business planning and executive alignment with top partners, covering solution roadmap, integration strategy, and multi-year GTM plans
• Oversee cross-functional execution across Sales, Product, Marketing, Legal, and Operations, removing systemic blockers and standardizing partner motions and processes
• Use data and market insights to optimize the overall partner portfolio, refine programs, and recommend strategic bets or exits
• Provide leadership and mentorship to Technology Partners Specialists and Managers, elevating partner best practices and representing the function in broader commercial planning

These are the essentials you’ll need to get an interview:

• 5–7 years’ experience in Enterprise SaaS in partnerships, channels or alliances including direct accountability for partner-sourced and influenced revenue
• Strong experience in GRC environments, with a proven track record working with major Global System Integrators, Advisory firms as well as smaller, specialist system integrators
• Proven track record designing and leading partner strategy across regions or segments, with demonstrated success scaling co-selling and co-marketing motions
• Advanced commercial and analytical skills, including portfolio management, forecasting, and data-driven decision making on partner investments and performance
• Deep understanding of SaaS products, integrations, and ecosystems, with the ability to align partner roadmaps to company strategy and customer needs.
• Demonstrated experience leading and mentoring partner teams, setting standards, and building repeatable playbooks and processes for the function

Behavioural Competencies:

• Strong executive presence and stakeholder leadership, able to influence senior leaders internally and at partner organizations and navigate complex negotiations
• Strong relationship-building capability, with a proven ability to develop and maintain trusted senior-level partner and customer relationships
• Ability to operate with urgency in fast-paced, growth-oriented environments while balancing multiple strategic priorities
• Strong commercial mindset with a focus on driving growth, expansion, and long-term partner value creation

#LI-SK2

#LI-SK2

Here’s a summary of the role: 

Diligent is seeking a Senior Manager, Partner Programs & Strategy to architect, launch, and continuously improve a global partner program that turns partner motions into scalable operating mechanisms, enabling partners to drive revenue, adoption, and customer impact across our ecosystem.

This is a role for someone who thrives on building structured, data-driven programs and translating strategy into operational execution, with a hands-on approach to partner program design, governance, and performance management.

At Diligent, you’ll play a central role in shaping how partners engage, operate, and deliver value. You’ll design and run end-to-end partner program frameworks across Advisory, Resale, MSP, AWS Marketplace, and Technology Alliances — covering onboarding, enablement, certification, governance, incentives, and deal registration. You’ll define partner KPIs, build performance dashboards, and deliver executive reporting across pipeline, bookings, revenue attribution, and forecast, using insights to continuously optimise program performance and partner ROI.

Working cross-functionally with Sales, Marketing, Legal, Product, Finance, and Revenue Operations, you’ll ensure alignment across Salesforce and PRM systems, partner data models, attribution rules, and commercial processes. You’ll also support the full partner lifecycle, including onboarding, contract management, pricing and incentives, MDF and commission processes, and ongoing governance, compliance, and optimisation of program performance.

This role operates on a hybrid model, with an expectation of 50% office-based work; however, remote working arrangements may also be considered. This opportunity is open to candidates based in the United States only.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Own the end-to-end partner program framework across tiers, requirements, benefits, and incentives for multiple partner types including GSIs, SIs, Resellers, MSPs, and Technology Alliances
• Design and manage partner onboarding, enablement, implementation certification, and lifecycle processes to drive partner productivity
• Establish and maintain program governance including decision rights, change management, RACI, documentation standards, and compliance
• Own deal registration policies, guardrails, SLAs, and exception handling to protect channel integrity and reduce conflict
• Own Salesforce (SFDC) evolution for partner motions, including partner data model, taxonomy, attribution rules, and data governance
• Own partner executive reporting including pipeline, bookings, revenue attribution, and forecasting, and use insights to drive performance, accountability, and optimisation

These are the essentials you’ll need to get an interview:

• 7–10+ years in partner programs and/or partner operations within a SaaS environment
• Experience working across multiple partner types including GSIs, SIs, Resellers, MSPs, Technology Partners, and cloud marketplaces (e.g., AWS Marketplace)
• Experience designing and evolving partner programs covering co-sell, resell, services/implementation, and technology partnerships
• Strong experience in program governance, process design, and change management in complex, matrixed environments
• Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms
• Strong analytical and financial modelling skills (program ROI, incentives, partner economics, investment decisions)
• Experience building dashboards, scorecards, KPI frameworks, and executive reporting for partner performance
• Experience using AI and automation for program operations, governance, and optimisation

#LI-SK2

Here’s a summary of the role:  

Diligent is seeking a Strategic Alliances & Partnerships Director to define and lead our global strategy for driving revenue and customer value through a portfolio of strategic technology partners. In this role, you will own partner-sourced and influenced pipeline at scale, establish clear targets, and maintain strong executive alignment with key partners. You will collaborate closely with Sales, Product, Marketing, Legal, and Operations to shape partner programs, standardize motions, and remove systemic blockers. The ideal candidate combines deep B2B SaaS partnership experience with strong commercial acumen, executive presence, and a proven track record of building and leading high-performing partner teams.

This role operates on a hybrid model, with an expectation of 50% office-based work; however, remote working arrangements may also be considered. This opportunity is open to candidates based in the United States only.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the US.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Define and own the overall global technology partnerships strategy, ensuring tight alignment with company growth, product, and go-to-market priorities
• Hold ultimate accountability for partner-sourced and influenced revenue, setting targets, overseeing forecasts, and reviewing performance with executive leadership
• Build and maintain executive-level relationships with top technology partners, driving multi-year joint plans, strategic initiatives, and complex negotiations
• Lead cross-functional alignment and execution across Sales, Product, Marketing, Legal, and Operations to standardize partner motions and remove systemic blockers
• Shape and evolve partner programs, operating models, and governance, using data and market insights to prioritize investments and refine the partner portfolio
• Provide vision, leadership, and coaching to the Technology Partnerships organization (Specialists, Managers), building high-performing teams and scalable playbooks

These are the essentials you’ll need to get an interview:

• 10+ years’ experience in Enterprise SaaS in partnerships, channels or alliances,  including significant ownership of partner-driven revenue targets
• Strong experience in GRC environments, with a proven track record working with major Global System Integrators and Advisory firms, as well as smaller, specialist system integrators
• Proven track record building and executing global partner strategy, including portfolio design, multi-year joint business planning, and complex deal/partner negotiations
• Advanced commercial, analytical, and strategic thinking skills, with the ability to use data and market insights to prioritize investments and optimize partner programs
• Deep understanding of SaaS product, integrations, and ecosystems, and the ability to align partner roadmaps with company strategy, product direction, and customer needs

Behavioural Competencies:

• Demonstrated people leadership experience, successfully leading and developing partner teams in a fast-paced, high-growth environment
• Strong executive presence and stakeholder management skills, able to influence C-level leaders internally and at partner organizations
• Strong relationship-building capability, with a proven ability to develop and maintain trusted senior-level partner and customer relationships
• Ability to operate with urgency in fast-paced, growth-oriented environments while balancing multiple strategic priorities
• Strong commercial mindset with a focus on driving growth, expansion, and long-term partner value creation

#LI-SK2

Position Overview:  

Diligent is seeking a high-performing federal sales professional to drive growth across the U.S. Federal Government. The Senior Regional Sales Director will be responsible for building and executing the federal go‑to‑market strategy for Diligent’s Governance, Risk, and Compliance (GRC) SaaS platform.

This role requires a seasoned federal sales professional with deep knowledge of government procurement, established relationships within federal agencies, and a track record of closing complex enterprise software deals. The ideal candidate combines strategic account leadership with disciplined pipeline execution and thrives in a fast‑growing SaaS environment.

You will work closely with Sales Engineering, Solution Architects, Marketing, Customer Success, and channel partners to develop opportunities, navigate federal buying processes, and deliver measurable mission value to federal agencies.

Key Responsibilities 

• Own and execute Diligent’s U.S. Federal sales strategy, driving new revenue growth and expanding market share across civilian, defense, and intelligence agencies.
• Identify, develop, and close complex enterprise SaaS opportunities within federal agencies through proactive territory development and strategic account planning.
• Leverage existing relationships and federal market expertise to generate pipeline and accelerate sales cycles.
• Navigate federal procurement processes, including contract vehicles such as GSA, GWACs, IDIQs, and agency-specific vehicles.
• Build executive-level relationships with agency leadership, risk and compliance stakeholders, and procurement decision-makers.
• Lead complex deal cycles using a disciplined qualification methodology (MEDDPICC) and value-based selling approach.
• Partner closely with system integrators, channel partners, and distribution partners to drive co-sell opportunities and expand market reach.
• Collaborate cross-functionally with Sales Engineering, Product, Marketing, and Customer Success to deliver compelling proposals, demonstrations, and customer outcomes.
• Maintain accurate pipeline visibility and forecasting through Salesforce and sales engagement tools.
• Represent Diligent in the federal ecosystem through industry engagement, events, and strategic partnerships.

Required Experience/Skills: 

• 8+ years of enterprise software or SaaS sales experience with a demonstrated track record of success in the U.S. Federal Government market.
• Proven ability to close complex, multi-stakeholder enterprise deals within federal agencies.
• Strong understanding of federal procurement processes, budgeting cycles, and acquisition vehicles (GSA, IDIQ, GWAC, BPA, etc.).
• Experience selling Governance, Risk, and Compliance (GRC), cybersecurity, audit, or compliance solutions into government organizations.
• Established network of relationships across federal agencies, system integrators, and channel partners.
• Demonstrated success working in partner-led or co-sell sales motions with SIs and distribution partners.
• Strong strategic account planning, territory development, and pipeline generation skills.
• High level of business acumen with the ability to translate mission challenges into technology-driven solutions.
• Self-starter mentality with the ability to operate independently in a highly competitive market.

The compensation range listed in this job description reflects the On-Target Earnings (OTE) for this role, inclusive of base salary and variable compensation.

We are seeking a strategic operator to serve as the force multiplier for our CTO and Engineering Leadership Team. Our 800-person SaaS organization has reached a pivotal scale, product-market fit is strong, velocity is high, and our next stage of growth depends on maturing our internal engine. This role sits at the intersection of strategy, data, delivery, and culture, ensuring that Engineering operates with clarity, efficiency, and alignment.

The Director of Engineering Operations will architect the operational rhythm of the Engineering organization, elevate decision quality through data, drive cross-functional initiatives, and build the systems that enable predictable, high-quality delivery at scale. This is a highly visible, career-accelerating role for a leader who thrives at the point where people, process, and technology meet.

Key Responsibilities

Operational Mechanics & Rhythm of Business (RoB)

· Architect and own the Engineering operating cadence, including QBRs, Monthly Business Reviews, strategic planning sessions, and org-wide communications.

· Drive fiscal and resource governance, partnering with Finance and HR on budgeting, headcount planning, workforce strategy, and cloud cost optimization (FinOps).

· Act as the communication conduit for the CTO—drafting strategic memos, board-facing narratives, and alignment messages for 400+ engineers.

Engineering Intelligence, Metrics & Insights

· Define Engineering “success” metrics, moving beyond vanity KPIs to track velocity, quality, efficiency, and people health (e.g, capital allocation, retention, eNPS).

· Own the Engineering Performance Dashboard, synthesizing complex data sets into clear, actionable insights for senior leadership.

· Lead data-driven interventions, proactively identifying bottlenecks, risks, or delivery challenges and recommending solutions.

Delivery Assurance & Portfolio Management

· Maintain a portfolio-level view of all major engineering initiatives, serving as the CTO’s early warning system for slippage, dependency risks, and scope creep.

· Standardize delivery frameworks—create lightweight yet high-compliance definitions of "Ready" and "Done" to drive consistent execution across teams.

· Oversee major cross-functional programs, ensuring alignment on scope, priorities, and timelines.

Tools, Systems & Workflow Optimization

· Optimize engineering tooling, workflows, and automation, driving adoption of systems (Jira, Confluence, GitHub, CI/CD) that increase velocity and output quality.

· Partner with Engineering and Product to evaluate and implement AI-driven tools and practices that improve productivity, automation, and decision-making.

· Establish training, communication, and safe-use guidelines for responsible and effective AI integration.

Horizontal Initiatives & Cross-Functional Leadership

· Serve as the cross-functional glue between Engineering, Product, Design, QA, Customer Success, and other partners.

· Lead complex, horizontal initiatives such as GRC framework implementations, cloud migrations, or GenAI adoption programs.

· Act as a change agent, driving organizational adoption of new processes, structures, and operating models.

Engineering Business Operations

· Manage operational budgets, vendor relationships, and resource planning.

· Partner with Finance, Talent Acquisition, and HR on hiring priorities, onboarding, and retention efforts.

· Prepare operational dashboards and reporting for executive leadership and the Board.

Leadership & Culture

· Mentor and develop Engineering Operations and Program Management staff.

· Foster a culture of accountability, continuous improvement, operational rigor, and data-driven decision making.

· Strengthen clarity, communication, and alignment across the Engineering org.

· Demonstrate diplomatic authority, the ability to influence without formal power, hold senior leaders (including VPs of Engineering) accountable to commitments, and preserve strong, trust-based    relationship.

Required Experience/Skills

· 8–10+ years in Engineering Operations, Technical Program Management, Strategy/Business Operations, or Software Engineering leadership within a high-growth SaaS environment.

· Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architecture.

· Advanced analytical skills with expertise in Excel, Looker, Tableau, or similar tools—able to convert data into executive-ready narratives.

· Demonstrated experience driving AI-related innovation across engineering teams, including evaluating AI opportunities, implementing tools, and influencing change at scale.

· Exceptional communication and stakeholder management skills; ability to influence without authority and build trust across all levels.

· Demonstrated success improving engineering processes, delivery predictability, and cross-functional alignment at scale.

· Experience defining operational frameworks, delivery standards, and KPI systems within a Global Organization.

· Preferred: experience with OKR frameworks, people leadership, or certifications (PMP, Agile, Lean).

This is a rare opportunity to operate at the right hand of the CTO and influence how a large-scale technology organization is steered. You'll gain exposure to executive decision-making, board-level communication, and enterprise-wide strategic architecture.

Position Overview:  

We’re thrilled to announce an exciting new opportunity as we expand our presence in US, Canada and Caribbean. This is a market-defining role for a high-performing individual contributor who thrives on strategic, high-impact selling, with a strong focus on expansion within existing accounts as well as new business development.

As an Account Director, you will act as the CEO of your own portfolio, driving revenue growth across enterprise accounts ($1B+), managing the full account lifecycle, and leveraging internal teams to deliver exceptional results. This is a highly visible, strategic role for someone who enjoys solving complex business challenges and taking ownership of outcomes.  

This role is ideal for a sales professional with a proven track record of success, a strong outbound and expansion mindset, and the confidence to manage strategic discussions independently. You will have the autonomy to grow accounts like a business while benefiting from the expertise and support of a specialist team.

Key Responsibilities   

• Drive revenue growth: Own the full sales cycle for new and existing accounts, including complex enterprise deals with long sales cycles. 
• Be the CEO of your accounts: Manage resources, orchestrate stakeholders, and strategically leverage internal teams to deliver results. 
• Strategic account management: Lead and execute account plans, expand customer relationships, and identify opportunities to grow within accounts. 
• Innovative selling: Adopt a solutions-selling mindset, proactively sourcing new business opportunities and creatively solving hiring challenges. 
• Coach and influence: Guide internal teams and stakeholders to adopt best practices, ensuring consistency in account execution. 
• Insights-driven execution: Provide detailed reporting, insights, and analysis of your accounts and pipeline to inform business decisions. 
• Market expertise: Stay ahead of industry trends, understand the competitive landscape, and use insights to drive strategic advantage. 

What does Success Look Like? 

• Deliver measurable growth across a portfolio of enterprise accounts. 
• Independently manage strategic discussions and influence senior decision-makers. 
• Provide actionable reporting and clear insights to managers and internal teams. 
• Innovate and execute strategies to identify and convert opportunities across the Saudi market. 
• Demonstrate reliability, credibility, and ownership in every aspect of the role. 

Required Experience/Skills: 

• Experience: 10+ years in enterprise sales/account management, ideally in technology, GRC, or related sectors. 
• Strategic thinker: Able to align solutions to business objectives and navigate complex sales cycles independently. 
• Influencer and relationship builder: Able to engage senior leaders and stakeholders across all levels. 
• Self-starter: Comfortable managing your own portfolio, making decisions, and driving results without constant oversight. 
• Analytical and data-driven: Able to deliver detailed insights and strategic recommendations. 
• Outbound expertise: Strong expectation for proactive sourcing, creative outreach, and pipeline generation. 
• Team collaborator: Leverages cross-functional support while confidently running your own accounts. 

Position Overview:  

The Services team has deep, cross‑sector expertise in corporate governance, audit, risk, compliance, and regulatory environments, and the scale to deliver significant change smoothly with global, flexible, and reliable outcomes. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent.  

An Advisory Specialist delivers governance, and within an entity management system solutions and typically owns defined work streams from discovery through go‑live. They lead discovery, translate requirements into technical design documents, configure and iterate Diligent One prototypes, and drive UAT and client enablement through training and issue management. Operating within standard project methodology, they communicate timelines and risks across teams and are measured on utilization, SLA/turnaround, CSAT/quality, and on‑time administrative hygiene. 

Key Responsibilities  

• Deliver end-to-end Professional Services across the customer journey and product enablement, ensuring quality and timely outcomes. 
• Partner across the customer lifecycle with PS management, Customer Success, and stakeholders (e.g., Sales, PM, PMM, Marketing) to align on goals and execution. 
• Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution. 
• Lead implementation independently by understanding client program goals and data processes, configuring with Diligent methodology, and enabling users. 
• Provide prescriptive guidance and training on product usage to drive adoption and outcomes, ensuring an excellent customer experience. 
• Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope, schedule, and quality. 

Required Experience/Skills  

• 1–3 years of experience in internal or external client-facing or consulting roles. 
• Embody a Customer First mindset, operating with urgency, excellence, and accountability to customer outcomes and experiences. 
• Maintain high quality and process discipline, with strong attention to detail and accuracy while following procedures with stakeholders and customers. 
• Manage time effectively and multitask in fast-paced environments, collaborating as part of a team to deliver under tight timeframes and adapt to change. 
• Proactively solve problems and embrace new challenges, communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals. 
• Passionate about GRC and have relevant professional accreditations planned, in progress, or obtained (e.g., CIA, CISA, CRISC, CISSP, CPA). 

Preferred Experience/Skills  

• GRI Sustainability Reporting, ISB, or other relevant certifications. 
• Undergraduate degree in a related field (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain, Engineering, Information Security, MIS). 
• Experience with GRC and/or analytics tools is a plus; background with platform-based products/solutions. 

Position Overview:  

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent’s GRC solutions, and support business development activities.  

Key Responsibilities  

• Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives. 
• Advise clients on the best approach based on this experience and engage in successful expectations management. 
• Manage projects to ensure project risks are proactively identified, communicated, and mitigated. 
• Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated. 
• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on: 
  • Capturing high quality business requirements. 
  • Creating design & walk-through documents and solution workflow diagrams. 
  • Designing/Architecting product implementation. 
  • Enabling customers to adopt and use our platform. 
  • Maintaining balance between customer expectations and project team satisfaction.
• Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features. 
• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.) 
• Collaborate with Client Partners in identifying barriers to adoption of Diligent’s products and in developing strategies and approaches to remove these barriers and increase adoption. 
• Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their GRC journey.  
• Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent’s customer base 
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems  
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain. 

Required Experience/Skills  

• 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).  
• FedRAMP experience required.
• Experience with CMMC and NIST frameworks.
• 2-4 years’ experience running Risk or Compliance Programs.
• 2-4 managing implementations of large-scale technology products across industries. 
• Demonstrated experience delivering projects under formal governance frameworks (PMI, PMP, PRINCE2, or federal program standards).
• Experience in client management and business development within those clients. 
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire. 
• Drive and determination to succeed in a dynamic company and growing team. 
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.  
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation. 
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Preferred Experience/Skills  

• Ability to lead or follow as the situation mandates.
• CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired. 
• Ability to travel up to 20%. 

Position Overview

The Field Marketing Manager, Americas will own and scale the field marketing engine for a high-impact business unit, directly influencing pipeline growth, accelerating revenue, and shaping how we go to market across the region.

This is a highly visible role that blends strategy and execution. You’ll design and orchestrate integrated campaigns, events, webinars, and ABM programs; working side-by-side with Sales and cross-functional Marketing teams to turn ideas into measurable business outcomes.

If you’re equal parts strategist, operator, and innovator; and excited to leverage AI to unlock smarter, faster marketing - this role is for you.

Key Responsibilities

• Lead the development and execution of pod-level field marketing plans aligned to regional and business unit goals. 

• Partner closely with Sales to identify and activate priority plays that progress opportunities through the funnel and into bookings. 

• Build scalable field marketing programs and infrastructure, leveraging AI to improve efficiency, targeting and insights. 

• Shape team-wide processes and workflows and provide day-to-day guidance and coaching to Field Marketing Specialists and Senior Specialists, exerting influence without formal authority. 
• Strategy and Planning
  • Own the field marketing strategy and annual plan for an assigned Americas pod or business unit, aligned to shared MQL, pipeline and bookings targets. 
  • Translate GTM plays and regional priorities into integrated field programs that pull the right marketing levers at the right time across the customer journey. 
  • Use data, insights and AI tools to seize opportunities, refine targeting, and continuously optimize program mix and investment. 
• Campaigns, Events & ABM
  • Design and execute multi-channel field campaigns, including events, webinars, ABM motions and localized programs that support both new logo and expansion goals. 
  • Own end-to-end delivery of field marketing activities — brief development, project management, enablement, execution and debriefs — with extreme attention to detail and operational rigor. 
  • Partner with Demand Generation, Product Marketing, Brand, and Corporate Events to ensure Americas field programs are on-brand, on-message and coordinated across channels. 
• Sales & Cross-Functional Partnership 
  • Build strong, trust-based relationships with Sales leaders and AEs in the assigned pod/region; act as the primary marketing counterpart for planning and performance reviews. 
  • Align on coverage models, territories, key accounts and follow-up expectations with BDR/SDR teams; ensure smooth handoffs from MQL to opportunity and into bookings. 
  • Collaborate with other Field Marketing Managers across Americas to share best practices, standardize processes and identify opportunities to scale what works. 
• AI-Enabled Execution & Innovation 
  • Champion the use of AI across field marketing workflows — from audience and target account list refinement to content creation, testing and reporting — to increase throughput and impact. 
  • Pilot new AI-driven tactics in partnership with Brand, Content and Demand Generation, and document learnings to inform broader adoption. 
• Measurement, Reporting & Optimization 
  • Own pod-level field targets and KPIs; track and report on MQLs, opportunities, pipeline and bookings influenced by field programs, as well as marketing ROI. 
  • Build regular performance readouts for Sales and Marketing leadership, surfacing insights, risks and recommended optimizations. 
  • Use data to identify gaps in the funnel, propose corrective actions, and test alternative approaches to unlock growth. 

Required Experience/Skills

• 5+ years of B2B SaaS field marketing or closely related experience (e.g., growth, revenue, campaign marketing), with a track record of driving pipeline and bookings with Sales. 
• Deep experience building and executing integrated field programs across tactics such as events, webinars, ABM and partner campaigns. 
• Demonstrable capability with AI tools, with real use cases that improve operational excellence, visibility and speed-to-impact in marketing programs. 
• Motivated self-starter with a “get stuff done” mindset and the ability to set priorities, manage multiple projects and hit deadlines with limited oversight. 
• Strong interpersonal and communication skills (written and verbal), including comfort presenting to and influencing senior Marketing and Sales leaders. 
• Proven ability to partner and develop strong relationships across all levels of a complex, matrixed commercial organization. 
• Highly organized, process-driven operator with strong project management skills and extreme attention to detail. 
• Commercial, strategic and data-driven mindset; uses data and reporting to make decisions, optimize plans and demonstrate impact against regional growth goals. 
• Proficiency with core marketing and productivity tools (e.g., Salesforce, Marketo, Wrike, Microsoft Office Suite) and comfort adopting new AI-powered technologies. 
• Familiarity with the GRC space and experience working in a complex matrixed organization are strong pluses. 

Position Overview

The Customer Success Manager (CSM) II, Public Sector manages a portfolio of accounts and ensures an outstanding customer experience, as measured by NPS, net revenue retention, referrals, and product usage.

The CSM II performs hands-on account management activities and collaborates with cross-functional teams to coordinate successful onboarding, training, adoption, and ongoing customer relationships that drive long-term satisfaction and accelerated net retention growth. The CSM II is the primary day-to-day contact for the customer relationship across Diligent products and specifically engages with Public Sector agencies, accounts, and partners.

Key Responsibilities

• Renew and grow a portfolio of customer accounts by proactively anticipating needs, recommending additional products and services, and providing an excellent customer experience as measured by revenue retention and product usage.
• Increase overall client satisfaction with Diligent, as measured through Net Promoter Score and other feedback mechanisms.
• Provide a seamless, best-in-class customer experience through all phases of the customer lifecycle, including onboarding, training, adoption, and renewal.
• Successfully manage multiple clients and products in an organized and meticulous manner, always keeping projects and tasks moving forward.
• Build and maintain strong direct relationships with key client stakeholders, including senior administrators, C-Suite, and Directors, ensuring consistent engagement and value realization.
• Collaborate internally as the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer transactions, and operations teams.
• Partner with the Expansion Sales team to spot, qualify, and pass on expansion opportunities.
• Facilitate, alongside the Implementation team, the rollout of the core Boards product and modules with senior client stakeholders, including C-Suite and Directors.
• Seek out client advocacy initiatives, such as references, case studies, testimonials, participation in events, and peer-to-peer networking.

Required Experience/Skills

• 2–5 years of Customer Success, Account Management, or post-sales experience required.
• Public Sector experience required, preferably working with agencies, councils, or other public bodies.
• Experience in SaaS enterprise-level account management.
• Experience in sales CRM applications such as Salesforce.
• Proven ability to build and maintain strong client relationships with multiple stakeholders, including senior decision-makers.
• Excellent communication and presentation skills, with the ability to manage and influence multiple stakeholders.
• Strong problem-solving ability and a natural curiosity about the client’s business needs and objectives.
• High level of resilience and a positive attitude when faced with adversity.
• Passionate about technology with a solution-centric mindset.

Position Overview

The Senior Customer Success Manager (CSM), Public Sector is a highly motivated and commercially minded individual responsible for end-to-end customer lifecycle management that drives long-term satisfaction, net revenue retention, NPS, product usage, and referrals.

The Senior CSM is a naturally collaborative leader who thrives in a customer-focused environment and has a proven track record partnering directly with executives at large organizations to solve complex governance challenges using Diligent’s product offerings. This role specifically engages with Public Sector agencies, accounts, and partners.

Key Responsibilities

• Renew and grow a portfolio of Public Sector customer accounts by proactively anticipating needs, recommending additional products and services, and delivering an excellent customer experience as measured by net revenue retention and product usage.
• Serve as a strategic advisor to senior public sector stakeholders (Board Directors, Corporate Executives, and senior officials), deeply understanding their governance, risk, and compliance priorities and mapping Diligent solutions to those outcomes.
• Provide seamless project and relationship management through all phases of the customer lifecycle, from onboarding to renewal, ensuring successful adoption of Diligent applications and modules.
• Maintain regular, proactive engagement with customers to evaluate satisfaction, surface risks early, and identify opportunities to expand the use of Diligent products and services to be passed to the Expansion Sales team.
• Deliver a best-in-class customer experience by anticipating and resolving issues quickly and maintaining customer accounts/systems in a way that consistently exceeds expectations.
• Coordinate with technical and services personnel as needed to meet customer requirements, while effectively managing expectations to prevent overload or missed deadlines.
• Act as a voice of the customer, providing structured feedback on products and services to support continuous improvement of Diligent offerings.
• Successfully manage multiple complex clients and products in an organized and meticulous manner, always keeping projects, tasks, and stakeholder communications moving forward.
• Act as a liaison across internal teams (services, revenue & sales operations, marketing, expansion, and sales) to ensure alignment on customer objectives and execution.
• Mentor and support CSMs, sharing best practices for managing Public Sector accounts.

Required Experience/Skills

• 5-7 years of Customer Success, Account Management, or post-sales experience required.
• Public Sector experience required, ideally working with large agencies or complex, multi-stakeholder environments.
• Experience in SaaS enterprise-level account management with a track record of over-achieving retention and/or expansion targets.
• Experience using sales CRM applications such as Salesforce.
• A passion for collaboration and a strong understanding of the technology involved in SaaS.
• Excellent project management expertise and experience, including managing multiple concurrent workstreams.
• Outstanding communication skills, both written and verbal.
• Strong presentation skills and experience working directly with C-level executives, Board Directors, and senior public sector stakeholders.
• Strong technical aptitude and working knowledge of Microsoft Office applications.
• Superb personal organizational skills to ensure all client commitments are met.
• Highly customer focused, able to deliver extremely high levels of customer satisfaction.
• Able to perform well under tight deadlines and in the face of tough technical and organizational challenges.
• Strong commercial acumen — able to see, articulate, and build on the potential for client growth.

Here’s a summary of the role:   

Ready to be both the conductor and the lead musician of your own business lines AND for a #1 market leader? If so,  Yu-Kuan Lin is hiring a VP of Product Management who can set a bold product vision and roll up their sleeves to build alongside a high‑performing team her at Diligent, #1 market leader in Governance, Risk & Compliance tech and used by 75% of Fortune 500 Boards. You’ll shape the future of our core product—the largest and strategic growth engines of a $7B revenue company—owning multi‑year strategy, AI innovation, and revenue‑tied outcomes. You will additionally be the #1 product leader for 2 business lines – our non-profit & government sector governance solutions. If you have experience being the head of product at a fast-growing growth company or tier 1 tech company, and lead by doing (not just directing), this is your stage to drive impact at executive altitude while still getting hands‑on where it matters. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff): 

• Define and execute product strategy driving company-level ARR growth, retention, and market expansion in partnership with C-suite and cross-functional teams 

• Build and scale high-performing product organization with clear excellence standards, processes, and OKRs enabling consistent execution and data-driven accountability 

• Champion AI-first innovation leading GovernAI adoption to drive platform upgrades, expansion opportunities, and competitive differentiation 

• Scale product-led growth strategies including trials, freemium models, and self-service capabilities to accelerate adoption and revenue 

• Maintain deep customer empathy through Fortune 500 board engagement, leveraging insights and competitive intelligence to inform product decisions and drive expansion 

• Identify and capture new market opportunities within the governance and compliance ecosystem through innovation and strategic GTM partnerships 

These are the essentials you’ll need to get an interview: 

• 12+ years product management with 5+ years senior leadership (Director+ level) 

• Track record building/scaling successful products in consumer, AI, marketplace, SaaS in either a 1) fast growing start-up OR 2) tier 1 tech company (FAANG or equivalent). Having experience in both is even better.  

• Experience leading 15+ person product organizations with high performance stands with talent development success 

• Proven winning track record over multiple products or multiple companies. 

• Hands on builder – everyone (incl Yu-Kuan) is a builder & vibe coder on our team and we’re looking for kindred spirits.  

It would be great if you had these to, but we’ll support you if you don’t: 

• Have personally led significant AI/LLM-based product initiatives that drove significant customer adoption (3x+ engagement or expansion metrics) 

• Have shipped customer-facing prototypes or products in a past life or as a hobby/side project. Extensive hands-on experience with agentic engineering/vibe coding is highly valued.  

• Demonstrated success partnering with C-suite and cross-functional stakeholders to shape company strategy, with examples of driving market expansion and measurable competitive wins 

• Former founders or similar role/experience very highly valued.   

Position Overview:  

The Solutions Sales Specialist II will play an instrumental role in driving revenue growth for Diligent for existing and new accounts for Diligents’ solutions. This position will collaborate with Sales stakeholders to develop pipeline through prospecting, performing inbound and outbound activity to generate pipeline for team members and assumes a quota within a territory to close business.  

This position will require a commercially astute individual that is confident in showcasing our offerings in a compelling way to customers by uncovering how the customer requirements map to our products as part of the Diligent One Platform. With a proven track record of success, the Solutions Sales Specialist II embodies our culture and values and has demonstrated experience collaborating with stakeholders to realize shared goals. 

Key Responsibilities 

• Prospect new leads in addition to supplementing inbound leads to build pipeline. 
• Develop an expert knowledge of Diligent’s specialist GRC SaaS solution with a focus on multiple products within the Diligent portfolio. 
• Adopt a ‘solutions’ selling approach, rather than a features and functionality sales approach.  
• Effectively manage the end-to-end sales cycle from opportunity to deal close using MEDDICC sales methodology. 
• Utilize sales tools such as Salesforce.com, SalesLoft, LinkedIn Sales Navigator, Zoom, Gong.io to prospect new leads, schedule initial meetings, increase win rates and generate bookings. 
• Accurately maintain SFDC records, forecast and report out on projected bookings, deals closed etc. on a regular basis.  
• Develop an expert knowledge of Diligent’s specialist GRC SaaS solution with a focus on multiple products within the Diligent portfolio specifically with Entity Management

Required Experience/Skills: 

• 7-10 years of experience
• Proven track record of success in account management and achieving revenue targets within the technology or GRC industry.
• Ability to build and maintain relationships with diverse stakeholders at different levels of the organization.
• Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape. 
• Strong communication, presentation and influencing skills. 
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.
• Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment. 

About the role:

We are seeking a Director, Reseller Partnerships AMERS to lead and scale our reseller partner ecosystem across North America and Latin America. This is a senior leadership role responsible for driving revenue growth, partner performance, and strategic expansion through a network of high-volume resellers. 
 
The ideal candidate brings deep experience managing end-to-end reseller models, understands the commercial dynamics across AMERS markets, and has a proven track record of growing partner-led revenue while leading and developing high-performing teams. 

Position Overview: 

As Director, Reseller Partnerships, you will own the strategy, performance, and growth of our reseller channel across the region. You will work closely with regional partners who manage the full customer lifecycle, ensuring alignment on commercial objectives, execution excellence, and scalable growth. 
 
You will also lead a small team (4–5 people), providing direction, coaching, and operational rigor to maximize partner impact and revenue outcomes. 

Key Responsibilities: 

• Channel Strategy & Growth 
  • Define and execute the reseller strategy across North America and Latin America.
  • Identify and unlock growth opportunities within existing reseller accounts and launch a new critical VAR relationship in the market. 
• Partner Management & Performance 
  • Build and maintain executive level relationships with key reseller partners.
  • Understand partner business models and lifecycle ownership. 
• Revenue Ownership 
  • Own regional reseller revenue targets.
  • Monitor partner performance metrics. 
• Team Leadership 
  • Lead and develop a team of 4–5 partner/account managers. 
• Cross-Functional Collaboration 
  • Partner with Sales, Customer Success, Marketing, and Operations. 
• Market Expertise (AMERS) 
  • Navigate regional differences across North America and Latin America. 

Qualifications and requirements:

• 7-10+ years of experience in channel sales or reseller partnerships.
• Proven experience managing end-to-end reseller models.
• Experience leading teams (4–5 reports).
• Understanding GRC. 
• Fluent Spanish and English (mandatory). 
• Experience in SaaS environments.
• Familiarity with Salesforce.
• Experience in multi country AMERS roles. 

Diligent is seeking a Senior Manager, GTM Technology to architect and scale our modern sales engagement and revenue orchestration stack. This role will design how systems like Outreach, Gong, Common Room, ZoomInfo, Clay, and Salesforce work together to drive pipeline creation, rep productivity, and an exceptional seller experience.   

You will be responsible for building a connected, signal-driven GTM motion that enables smarter sequencing, tighter routing, automated workflows, and AI-native selling motions. This is an ideal role for someone who thrives not just in administering tools, but in creatively orchestrating them. 

What You’ll Be Doing 

• Own and evolve Diligent’s sales engagement and orchestration stack, including tools like Common Room, Outreach, and Gong. 

• Architect integrations to ensure GTM tools operate as a connected ecosystem with Salesforce as the system of record. 

• Build signal-driven automations and scalable GTM plays, translating intent and activity into the right downstream actions across routing, outreach, and reporting. 

• Identify and pilot AI-native opportunities to reduce manual work, improve targeting, and modernize how the field executes across the top and middle of the funnel. 

• Design and operationalize sales workflows that improve pipeline generation, lead follow-up, sequencing execution, and rep productivity. 

• Partner with Sales, Enablement, and Business Applications to align tools with field execution, measuring impact through adoption and pipeline outcomes. 

• Drive governance and consistency through clear process design, documentation, and ongoing optimization of sales workflows. 

Qualifications 

• 7+ years in GTM Technology, Business Systems, RevOps, or MOps roles. 

• Deep hands-on experience with modern sales engagement and signal tools (e.g., Outreach, Gong, ZoomInfo, Common Room, Clay, or similar). 

• Strong understanding of outbound workflow design and sequencing strategy 

• Experience orchestrating multiple GTM tools into a unified seller experience 

• Exposure to AI-enabled selling workflows and modern revenue automation 

• Ability to think like a systems architect and a sales operator 

• Familiarity with Salesforce as a core system of record 

What Success Looks Like 

• Sales reps experience a seamless workflow across tools, not a fragmented stack 

• Signals and enrichment automatically trigger the right engagement and routing 

• Diligent’s GTM technology stack operates as an orchestrated platform 
• Pipeline generation becomes more scalable and measurable

#LI-PB1 

Position Overview

We are seeking a strategic, data-driven leader with a deep understanding of sales processes, marketing strategies, and customer success to join the GTM Operations team. The Director of GTM Operations is a critical, strategic partner to the SVP Commercial FP&A and Operations and the Chief Customer Officer (CCO). You will foster collaboration and alignment among the entire commercial organization including Sales, Customer Success, Marketing, and Partnerships. The ideal candidate will have a proven track record of building scalable processes and leveraging AI to drive sustained revenue growth. Strong analytical and strategic planning capabilities are essential.

Key Responsibilities:

Commercial Strategy and Growth

• Partner with the CCO and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
• Translate complex data into actionable recommendations for Commercial leaders
• Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity

Forecasting & Pipeline Management

• Own and evolve the global sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments.
• Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
• Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics

GTM and Sales Efficiency

• Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
• Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
• Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting

Territory Management

• Lead territory design, ensuring sales coverage aligns with market opportunities and business objectives
• Continuously optimize territory assignments and GTM approaches based on performance data and growth trends

Qualifications: 

• 10+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations, with at least 2 years in a senior leadership role.
• Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
• Deep expertise in Salesforce, Outreach, Gong, and other GTM tools.
• Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.

• Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives

• Experience designing sales methodologies and commercial processes that scale in B2B SaaS
• Comfort working cross-functionally and influencing without authority — excelling at aligning diverse stakeholders around common goals.
• High EQ, clear communication skills, and a strong sense of ownership.

#LI-PB1

Position Overview:

We are seeking a systems-first leader to transform and scale our GTM technology foundation in an AI-first way across Sales, Partnerships, and Customer Success. This role is responsible for owning the GTM systems architecture and driving execution of system initiatives, ensuring our core platforms (Salesforce and adjacent tools) are scalable, integrated, and enable a high-performing commercial organization. This is a builder + platform role, with a strong focus on system design, automation, and delivery. This role reports to the Senior Director of Commercial / Sales Operations and partners closely with Sales, Customer Success, Finance, Data / Analytics, GTM Apps and IT.

What You’ll Be Doing:

Own the GTM Systems Architecture

Own the design and execution of the GTM operating model across Sales, Partnerships, and Customer Success

Consolidate and optimize the GTM systems architecture across Salesforce, Gainsight, Common Room, and adjacent tools

Ensure systems are scalable, performant, and aligned to long-term business needs · Drive Systems Execution and Delivery

Own the end-to-end delivery of GTM systems initiatives in partnership with GTM Apps / Data and Analytics, from requirements through implementation and rollout

Manage system-related projects, coordinating across Sales, CS, Ops, Data, and IT as needed to deliver outcomes

Execute against a defined roadmap in partnership with GTM Operations, who owns prioritization and business process

Focus on speed, quality, and reliability of delivery, ensuring initiatives are completed and adopted

Build and Operationalize AI-Driven Workflows

Identify, design, and implement AI-powered workflows that improve productivity, automation, and insight generation

Bring high-impact use cases into production (e.g., pipeline intelligence, account signals, workflow automation)

Partner with Data and Analytics teams to embed models, signals, and insights into GTM systems and workflows

Integrate and Automate the GTM Stack

Lead integration across core GTM tools to create seamless workflows across the customer lifecycle

Eliminate manual work and reduce operational friction through automation

Ensure systems support scalable execution across Sales and Customer Success

Data Integrity & Governance

Own system-level data structures, standards, and governance within Salesforce and adjacent tools

Ensure consistency, accuracy, and usability of data across GTM systems

Partner with FP&A and Analytics to ensure systems support forecasting, reporting, and performance management

Vendor Management

Manage relationships with key GTM technology vendors

Ensure tools are optimized, cost-effective, and aligned with business strategy

Evaluate new technologies, with a focus on AI and automation, to continuously evolve the GTM stack

Qualifications:

· 8–10+ years of experience in GTM Systems, Revenue Operations, or Sales Operations, with deep Salesforce knowledge

· Proven experience owning and scaling CRM ecosystems and integrations in a B2B SaaS environment

· Experience building automation and applying AI within GTM workflows

· Strong systems and architecture mindset with the ability to translate business needs into scalable technical solutions

· Strong process optimization experience, demonstrated ability to redesign and streamline GTM workflows across Sales and Customer Success to improve efficiency, adoption and       business outcomes

· Data-driven and analytically rigorous, with familiarity in tools such as Snowflake, Tableau, or similar

· Strong execution orientation with the ability to manage multiple initiatives and deliver in a fast-paced environment

· Excellent communication skills, with the ability to work cross-functionally across technical and non-technical stakeholders

Position Overview

The Solutions Sales Specialist will play an instrumental role in driving revenue growth for Diligent for existing and new accounts for specialized products. This position will collaborate with Account Executives and Directors to develop pipeline through prospecting, performing inbound and outbound activity to generate pipeline for team members and assume a quota within a territory to close business.

This position will require a commercially astute individual that is confident in showcasing our offerings in a compelling way to customers by uncovering how the customer requirements map to our products as part of the Diligent solutions. The Solutions Sales Specialist I embodies our culture and values and has demonstrated experience collaborating with stakeholders to realize shared goals.

Key Responsibilities

• Demonstrate an in-depth knowledge of Diligent’s solution and specialized products.
• Prospect new leads within existing accounts to drive new opportunities.
• Adopts a ‘solutions’ selling approach, understanding customer needs and developing solutions through the lens of the Diligent solutions.
• Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology.
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Proactively gathers external insights of the competitor landscape, including customers’ business strategy and the direction of the industry to inform the creation of strategic account plans.
• Collaborates with Account teams to discover new and growth opportunities, qualify opportunities and build pipeline.

Required Experience/Skills:

• Proven track record of success in account management and achieving revenue targets within the technology or GRC industry.
• SLED experience.
• Familiarity with selling through channel distribution processes. 
• Ability to build and maintain relationships with diverse stakeholders at different levels of the organization.
• Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape.
• Strong communication, presentation and influencing skills.
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.
• Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.

The compensation range listed in this job description reflects the On-Target Earnings (OTE) for this role, inclusive of base salary and variable compensation.

Position Overview 

As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they mitigate risk, perform audits, and operationalize compliance. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive business value. 

If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. 

Key Responsibilities 

Customer & Commercial Partnership 

• Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world compliance challenges. 

• Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. 

• Engage confidently with stakeholders across Legal, Ethics & Compliance, Governance, Risk & Audit teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. 

• Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. 

• Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. 

Solution Design & Thought Leadership 

• Design and present solution architectures that align with customer objectives and regulatory environments. 

• Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs. 

• Collaborate with Product teams by capturing and relaying customer and domain feedback on product enhancements. 

• Independently run structured discovery sessions for your own opportunities, mapping requirements to Diligent solutions, defining POC/sandbox success criteria, and ensuring proposed solutions are implementation-ready, with guidance from senior SEs where needed. 

• Co-lead selected marketing initiatives such as webinars, industry events, and thought-leadership content. 

Domain Expertise 

• Apply a solid working knowledge of compliance and governance concepts in customer discussions to frame challenges and guide solution design, with mentorship from senior SEs as you deepen your expertise. 

• Maintain working familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations. 

• Build knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management. 

Technical & Integration Fluency 

• Maintain a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and common integrations. 

• Configure and maintain demo and sandbox environments, ensuring they reflect current product capabilities and common customer use cases. 

• Confidently whiteboard end-to-end solution flows, data movements, and high-level architectures with both business and technical audiences, engaging senior SEs for deeper architectural or cross-pillar discussions. 

Required Skills/Experience 

• 1–3 years of experience in Ethics & Compliance, GRC, Legal (Corporate Compliance), or a related field, either in a customer-facing role or within industry. 

• Experience working with SaaS solutions, including demonstrated experience independently delivering demos or evaluations for at least one solution area, or a strong track record of quickly ramping on new SaaS platforms. 

• Strong presentation and communication skills, with the ability to simplify complex topics for non-technical audiences. 

• Comfortable partnering with Sales and contributing to commercial outcomes as part of a broader account team. 
• Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge, with a growth mindset and openness to coaching and feedback. 

WHAT WE DO

Our Security, Risk and Compliance consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.

We are actively looking for professionals in the following areas:

• Compliance
• Information Security
• Risk Management
• Data Privacy

The ideal candidate’s experience may include but is not limited to the following:

• Management or participation in Cybersecurity, Information Security, Risk, Compliance and/or Data Privacy Programs or Projects
  • Sample projects/programs could include but are not limited to:
    • Compliance framework mapping and implementation,
    • Regulatory mapping and implementation
    • Audit, risk or regulatory remediation management,
    • Readiness for new laws and regulations,
    • Risk, Compliance or Information Security risk reporting and monitoring
    • Creation of roadmaps to mature or advance Risk, Compliance or Information Security Strategies/Programs/Controls
    • Design and enablement of cyber controls functions and processes
    • Change management related to regulatory adoption or compliance changes
    • Audit or certification readiness
  • Familiarity or direct experience with GRC/Cybersecurity solutions, tools and technologies
  • Control design or maturation for high-demand technical areas such as ERP, Identity and Access Management, Business Continuity and Resiliency, Cloud
  • Knowledge of and/or application of industry specific regulations, laws, and standards such as the EU-GDPR, CCPA/CPRA, HIPAA, PCI
  • Knowledge of and/or application of compliance and security frameworks and standards such as COSO, NIST, ISO
  • Management of regulatory, internal or external audits, or experience as an auditor
  • Projects or roles requiring coordination across lines of defense working with technical, business, compliance, risk and audit teams to deliver solutions
  • Work or projects with military or federal government agencies in Risk, Compliance or Information Security/Cyber Security sectors
  • Certifications: CIPP, CRCM, CRM, ARM, CISSP, CISM

QUALIFICATIONS

Required-

• Alignment to our core values: Excellence, Participation, Integrity, and Collaboration
• Hungry, Humble, Smart
• Demonstrated business and technology acumen
• Strong written and verbal communication skills
• Understanding and experience solving real business problems
• Proven track record of delivering results
• Experience working with and/or leading a team
• Ability to work across industries, roles, functions & technologies
• Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)

Preferred-

• Bachelor’s degree
• 8+ years professional experience
• Experience across our service offerings

Position Overview:  

The Diligent Sales Development Representative I (SDR I) plays an instrumental role in the direct growth of Diligent by generating new business opportunities primarily through inbound leads. The SDR I engages with new leads to understand their business requirements and document these while being a brand ambassador for the Diligent products. An SDR I utilizes their strong conversational skills to maximise engagement and achieve targets.  

This is an exciting opportunity to join a market leading and rapidly growing business, highly focused on achieving goals and delivering results. The role offers an excellent basic and competitive commission structure, with high achievers given the opportunity to progress within the business.  

Key Responsibilities  

• Navigating CRM (Salesforce) to identify inbound prospects for targeting and enrich with additional information to create value conversations that lead to Initial Meetings 
• Conduct sales development best practices through email, phone, and social activities using the various software tools to connect with new prospects 
• Utilize smart, targeted questions to speak knowledgeably to qualify the right decisions makers 
• Skillfully build interest and influence opportunities with inbound prospects 
• Coordinate meetings/demonstrations on account executive’s calendar and log activities in the CRM 
• Meet or exceed targets & key performance indicators (KPIs) as determined by the business 
• Other duties may be requested in accordance with business need   

Required Experience/Skills  

• A keen interest for working in a sales-focused, target-driven environment. 
• An understanding of the sales process (marketing, sales cycle) 
• Demonstrated ability to articulate the unique proposition of Diligent solutions and obtain product knowledge 
• Demonstrated ability to communicate effectively with senior level executives 
• Excellent presentation skills both verbally and written 
• High energy, with a positive and can-do attitude that drives success.  

Preferred Experience:  

• Experience with sales, SaaS or senior executive communications is desirable   

Position Overview:   

The Solutions Sales Specialist will play an instrumental role in driving revenue growth for Diligent for existing and new accounts for specialized products, with focus on Compliance (Third-Party Risk Management, Due Diligence, Policy Management, Whistleblowing and Conflict of Interest). This position will collaborate with Account Executives, Client Success Managers and other internal stakeholders to generate pipeline through inbound and outbound prospecting activities to achieve/exceed a quota within a specified territory.   

This position will require a commercially astute individual that is confident in showcasing our offerings in a compelling way to customers by uncovering how the customer requirements map to our products as part of the Diligent One Platform. The Solutions Sales Specialist embodies our culture and values and has demonstrated experience collaborating with cross-functional stakeholders to realize both individual and shared goals.   

Key Responsibilities   

• Demonstrate an in-depth knowledge of the Diligent Platform with focus on Compliance solutions and specialized products. 
• Prospect net new customers (primary focus for this hunter role) and up/cross-sell within existing accounts to drive new opportunities. 
• Adopts a ‘solutions’ based selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.  
• Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology (MEDDICC). 
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.  
• Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis.  
• Proactively gathers external insights of the competitor landscape, including customers’ business strategy and the direction of the industry to inform the creation of strategic account plans.  
• Collaborates with Account teams to discover new and growth opportunities, qualify opportunities and build pipeline. 
• Travel to customer meetings and industry events as needed (up to 50% travel). 

Required Experience/Skills:   

• Proven track record of success, 3-5+ years achieving/exceeding revenue targets within the GRC industry desired – preferably the Compliance space (Third-Party Risk, Due Diligence, Policy Management, Conflict of Interest). 
• Ability to build and maintain relationships with diverse stakeholders at different levels, within Diligent and also within our customer organizations. 
• Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape.  
• Strong communication, presentation and influencing skills.  
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.  
• Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.  

Diligent Market Intelligence (DMI) is the data and intelligence arm of Diligent, delivering SaaS platforms, data feeds, and analytics that help organizations navigate governance, shareholder activism, and market dynamics. 

Our clients include asset managers, investment banks, law firms, corporate advisors, and governance leaders, all relying on high-quality intelligence to support critical decisions around shareholder engagement, activism defense, corporate governance, and strategic transactions. 

We’re hiring a Strategic Account Executive focused on net-new business and expansion. This is a pure hunter role - owning outbound, building pipeline from scratch, and winning new logos + expansion in a complex, high-value enterprise environment.

What You’ll Do 

• Own new logo acquisition across a defined territory and a target clients list 
• Prospect and generate pipeline through outbound (cold outreach, LinkedIn, events, referrals) 
• Run full-cycle sales: discovery → demo → negotiation → close 
• Sell into senior and executive stakeholders across financial services, governance, and advisory firms 
• Position DMI’s data and SaaS solutions as strategic, revenue-driving tools 
• Maintain strong pipeline discipline and accurate forecasting 

What We’re Looking For 

• 5+ years of net-new business / hunter sales experience (must-have) 
• Proven track record of consistently exceeding new logo targets 
• Experience selling enterprise SaaS, data, or analytics solutions 
• Strong outbound motion - comfortable building pipeline from scratch 
• Executive presence with ability to sell to C-level stakeholders 
• Highly driven, competitive, and motivated by winning new business 

What Success Looks Like 

• Consistent new logo wins in target accounts 
• Strong self-generated pipeline (not marketing-reliant) 
• High activity, high conversion, and disciplined deal execution 

Why This Role 

• Join the business during an inflection point in the industry with DMI delivering a new disruptive product with resounding demand.  
• High-impact, high-visibility role in a growth-focused business 
• Opportunity to own your territory  
• Sell a differentiated product into a sophisticated buyer set 

#LI-DW1

#LI-Hybrid

The Opportunity:  

Diligent Market Intelligence (DMI) is the data and intelligence arm of Diligent, delivering SaaS platforms, data feeds, and analytics that help organizations navigate governance, shareholder activism, and market dynamics. 

Our clients include asset managers, investment banks, law firms, corporate advisors, and governance leaders, all relying on high-quality intelligence to support critical decisions around shareholder engagement, activism defense, corporate governance, and strategic transactions. 

We’re hiring a Strategic Account Executive focused on net-new business and expansion. This is a pure hunter role - owning outbound, building pipeline from scratch, and winning new logos + expansion in a complex, high-value enterprise environment.

What You’ll Do 

• Own new logo acquisition across a defined territory and a target clients list 
• Prospect and generate pipeline through outbound (cold outreach, LinkedIn, events, referrals) 
• Run full-cycle sales: discovery → demo → negotiation → close 
• Sell into senior and executive stakeholders across financial services, governance, and advisory firms 
• Position DMI’s data and SaaS solutions as strategic, revenue-driving tools 
• Maintain strong pipeline discipline and accurate forecasting 

What We’re Looking For 

• 5+ years of net-new business / hunter sales experience (must-have) 
• Proven track record of consistently exceeding new logo targets 
• Experience selling enterprise SaaS, data, or analytics solutions 
• Strong outbound motion - comfortable building pipeline from scratch 
• Executive presence with ability to sell to C-level stakeholders 
• Highly driven, competitive, and motivated by winning new business 

What Success Looks Like 

• Consistent new logo wins in target accounts 
• Strong self-generated pipeline (not marketing-reliant) 
• High activity, high conversion, and disciplined deal execution 

Why This Role 

• Join the business during an inflection point in the industry with DMI delivering a new disruptive product with resounding demand.  
• High-impact, high-visibility role in a growth-focused business 
• Opportunity to own your territory  
• Sell a differentiated product into a sophisticated buyer set 

Position Overview:

The Diligent Business Development Representative (BDR) plays an instrumental role in the direct growth of Diligent by seeking new business opportunities through prospecting and engaging with potential clients. The BDR is expected to build new outbound pipeline and generate interest as a brand ambassador for the Diligent products. A BDR should demonstrate conversational excellence and in-depth product knowledge to achieve outbound targets. This is an exciting opportunity to join a market leading and rapidly growing business, highly focused on achieving goals and delivering results. The role offers an excellent basic and competitive commission structure, with high achievers given the opportunity to progress within the business becoming an expert in corporate software sales.

Key Responsibilities

• Demonstrate expertise at using lead generation tools to routinely extract contacts and create accurate and targeted lists of prospects (Cold calling, LinkedIn, Outreach, Sales Force, ZoomInfo, etc).
• Conduct sales development best practices through email, phone, and social activities using the various software tools to connect with new prospects.
• Utilize smart, targeted questions to speak knowledgeably to qualify the right decisions makers.
• Skillfully build interest and influence opportunities with new prospects.
• Coordinate meetings/demonstrations on account executive’s calendar and log activities in CRM.
• Meet or exceed targets & key performance indicators (KPIs) as determined by the business.
• Ability to assist others with viable techniques to drive overall team performance.
• Other duties may be requested in accordance with business need.

Required Experience/Skills

• A strong passion for working in a sales-focused, target-driven environment.
• Solid understanding of the sales process, including marketing, prospecting, cold calling, and managing the sales cycle.
• Proven ability to effectively communicate the product’s unique value proposition and quickly gain in-depth product knowledge.
• Exceptional communication skills, with a track record of engaging and influencing senior-level executives.
• Excellent verbal and written presentation skills, with the ability to deliver clear and persuasive messages.
• High energy, with a positive and can-do attitude that drives success.

Preferred Skills

• Experience in SaaS sales.
• Experience building strong stakeholder relationships at c-suite level.

Expected OTE $80,000