What you’ll be doing

As the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Croatia, Slovenia, Serbia, North Macedonia and Bulgaria. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.

You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.

Day-to-day in this role you’ll:

Operational Projects

• Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
• Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
• Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)

Performance Management

• Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
• Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers
• Distinguish between behavioural, process, and data/integration-driven performance issues
• Lead recurring operational reviews with major merchants and follow up on agreed actions

In-Store Operations & Training

• Build and maintain strong relationships with store managers and regional managers
• Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices. 

Cross-Functional Collaboration

• Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction
• Influence merchant leadership to prioritize operational excellence alongside commercial goals

Knowledge Sharing

• Document best practices, wins, and challenges efficiently in country forums
• Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries

Our humble expectations

• 2-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
• Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar).
• Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative
• Hands-on, proactive, and comfortable working both on-site and cross-functionally online
• Open for travel to Bulgaria, North Macedonia, Serbia and Slovenia
• Fluent in English, Croatian

What we offer

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

We’re looking for a Senior Product Manager with a passion for mobile games and a proven track record of creating and delivering engaging, commercially successful gaming content. You’ll own the product vision and roadmap for the Content Creation product area, leading cross-functional game studios to drive growth, retention, and monetisation.

As a senior voice in the product team, you’ll balance player delight with commercial performance - turning insights into actions and ensuring our games remain fun, fresh, competitive, safe and compliant.

What we’re looking for:

• 5+ years of product management experience, with at least 2 years in mobile or iGaming games development.
• Visionary and strategic leader with a hands-on approach, known for ambitious thinking and natural problem-solving.
• Proven track record of leading cross-functional game studios, aligning on goals, timelines, and deliverables.
• Strong analytical mindset, with experience using tools like Tableau, Looker, Amplitude, or similar.
• Deep understanding of game mechanics, player behaviour/psychology, live ops, and engagement strategies.
• Passionate about games - you play them, understand the market, and have sharp insights on what makes a game great.
• Comfortable operating in fast-paced, agile environments.
• Proactive and curious, with strong attention to detail and a willingness to learn.
• Excellent communication skills, able to coordinate across teams and serve as a central point of contact for stakeholders.
• Bonus: Experience scaling game studios, regulatory/compliance, balancing game economies, or launching titles globally.

What you’ll be doing:

• Define and execute the product strategy and roadmap, prioritising high-impact initiatives for in-house gaming content to drive key outcomes and achieve OKRs.
• Own and optimise core KPIs, including DAU, LTV, retention, and monetisation performance.
• Communicate product vision and performance to senior leadership, ensuring cross-departmental alignment and facilitating stakeholder input on the content strategy.
• Lead cross-functional squads - including designers, engineers, QA, artists, and analysts - to deliver games and features that enhance both player experience and commercial outcomes.
• Drive GTM, Live Ops, and marketing initiatives, leveraging high-trust relationships with local market stakeholders to ensure regional relevance and optimal product-market fit.
• Define a hypothesis-driven development process, partnering with Research and Experimentation teams to validate concepts via rigorous data analysis, using multiple research methods, before committing resources.
• Translate user research, data analytics, and market trends into actionable product opportunities and strategic insights.
• Lead the Product Development Lifecycle, acting as a primary escalation point to mitigate risks and remove technical or operational blockers.
• Champion a player-centric culture while maintaining a rigorous focus on achieving overarching business objectives, including active involvement in product UAT.
• Mentor and manage other Product Managers, fostering professional growth and establishing departmental best practices.
• Manage the product backlog and author comprehensive PRDs, ensuring all development work is ruthlessly prioritised based on validated hypotheses, player value, and projected ROI.
• Perform deep-dive performance analysis using SQL (Snowflake) and BI dashboards to identify and execute on-game optimisation opportunities.