At Wolt, our Support teams are at the heart of the customer experience, helping customers, merchants, and courier partners every day across multiple markets. The Global Support People team partners closely with leaders to ensure our people strategy supports scale, performance, and engagement in a fast-moving, international environment.

As a People Partner – Global Support, you’ll play a key role in bringing our people strategy to life across Shared Service Centers and stand-alone countries. This is a hands-on role where you’ll work closely with local leaders, acting as a trusted advisor while ensuring global frameworks around compensation, performance, engagement, leadership development and org design are executed consistently and thoughtfully at country level. It’s an exciting moment to join as we continue to evolve our Support organization globally.

What you’ll be doing

In this role, you’ll focus on turning strategy into action and making sure our people's initiatives work in real life, across diverse markets.

Day-to-day in this role you’ll:

• Partner with Regional and Country Heads as the main People Partner for assigned countries and Shared Service Centers
• Execute global people initiatives locally, including compensation cycles, performance management, engagement, leadership development  programs, and org design changes
• Lead the compensation processes in your assigned markets
• Implement and maintain job profiles, levels, and workforce ratios in line with global frameworks
• Run recurring engagement and leadership development initiatives and support leaders in turning insights into concrete actions
• Monitor organizational health metrics (engagement, attrition, headcount, ratios) and drive local improvement initiatives

Our humble expectations 

We don’t expect you to know everything on day one, but these are the essentials for succeeding in this role:

• Solid experience in an HR Business Partner or People Partner role, ideally in a multi-country or operational environment
• Hands-on experience running compensation cycles, performance processes, people development or similar core HR programs
• Strong stakeholder management skills, with the ability to advise and influence operational leaders
• Confidence working with people data and translating insights into practical actions
  A pragmatic, execution-focused mindset with comfort operating in change
• Ability to work across multiple countries and cultures (occasional travel may be required)

What we offer

This role gives you a front-row seat to shaping how people practice scale in a global Support organization.

• A genuinely impactful role where you’ll see your work land locally and make a difference for teams
• Exposure to complex, international people topics across multiple markets
• Close collaboration with senior People leaders and operational leadership
• A chance to grow your strategic thinking while staying close to hands-on execution
• A supportive, ambitious People team that values trust, ownership, and learning

And of course, you’ll be joining Wolt — a company where things move fast, ideas are welcomed, and you’ll keep learning as we grow together.

Next steps

1. An initial conversation with Talent Acquisition
2. Interviews with the hiring manager and key stakeholders
3. A presentation  focused on role fit and ways of working

If this sounds like something you’d enjoy, we’d love to hear from you 💙

Job details
● 💼 Revenue 
● 📍 Croatia
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building
relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Exceptional command of the English language and native Serbian or Croatian.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Lighthouse is an equal opportunity employer. We’re committed to building a diverse, inclusive workplace where everyone belongs. We welcome candidates of all backgrounds, regardless of age, gender, race, religion, sexual orientation, or disability, and provide reasonable accommodations throughout the recruitment process.
Your background doesn’t need to match every bullet point — if you’re passionate about what we do and learn quickly, we’d love to hear from you.

Join Us as a Graphic Designer with a Focus on Data Visualization!

At INFUSE Academy, we turn complex ideas into visuals that make people stop and think. We are looking for a Graphic Designer who leads with clarity, communicates through imagery, and can distill a dense concept into something a learner understands at a glance.

If you can explain the impact of climate change in one image, you are the kind of thinker we want.

What you will bring:

• Proficiency in Figma, Illustrator, and Photoshop
• Solid foundation in composition, typography, and color theory
• Experience with data visualization: charts, infographics, diagrams that inform rather than decorate
• A visual storytelling instinct: you find the narrative in the numbers
• Genuine enthusiasm for AI tools -- you follow what is happening, you experiment, and you actively look for ways to co-create with AI rather than just use it
• Attention to detail and the self-organization to manage multiple projects

What you will do:

• Translate instructional content into visual concepts and storyboards
• Design static graphics, infographics, and course assets that carry meaning on their own
• Collaborate with instructional designers to find the best visual angle for every learning objective
• Co-create with AI tools as a real part of your design process -- bringing new ideas, accelerating output, and pushing what is possible

What you’ll love about working with us:

• A fun, diverse team of professionals from every corner of the globe
• A never-ending learning journey (because who wants to stop growing?)
• Career growth opportunities with regular reviews, your success is our success!
• Timely, market-range compensation (we make sure your wallet’s happy, too)
• Paid time off for U.S. public holidays, because rest is as important as work
• Summer Fridays with shorter hours, because everyone deserves a little sunshine
• Access to top-tier tools like Adobe and Figma Pro, so you can create like a pro

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). 

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

Are you passionate about working directly with the customers on the technical implementation and integration of our solution?

You'll connect with the role if you enjoy...

• optimising e-invoicing and global supply chains by planning, coordinating and technically implementing e-invoicing and EDI projects on our cloud platform
• communicating worldwide with our partner companies, customers and their suppliers
• acting as the interface between our customers, their ERP System and our SaaS platform
• taking on new customers (after handover from Sales) and independently progressing your integration projects
• appearing as a sparring partner for our customers and solving their technical issues
• performing proactively to ensure each project’s success
• coordinating mappings for e-invoicing and EDI integration with the document engineering team for your integration projects
• encouraging the evaluation and implementation of new tools and processes for the project and managing the process

To connect with ecosio it is important to have…

• several years of work experience in e-invoicing and/or EDI
• experience with the integration of ERP import and export interfaces based on XML, CSV and IDocs
• experience with EDI onboardings, EDI service providers and Value Added Networks (VANs)
• experience with national e-invoicing mandates around the globe
• in-depth knowledge of typical EDI and integration formats like XML, EDIFACT, ANSI X12, and VDA as well as EDI protocols like AS2, OFTP2 or PEPPOL
• excellent communication skills in English and German
• know-how in project management, supply chain management and/or logistics
• strong organisational skills and enjoy working independently

By connecting with us you will experience...

• Our remote-first culture lets you work remotely from one of our designated countries
• Flexible working hours to suit your schedule and priorities
• Annual personal development budget to invest in conferences, courses, or career coaching
• Home office allowance to create a workspace that fits your needs
• Regular events and trips to connect, celebrate, and have fun with the team
• Workations of up to 90 days per year within the EU, combining travel and productivity
• Wellbeing support, including mental health resources and employee assistance programs
• Additional country-specific benefits based on your location

Sounds like a connection that works? Then apply now and we will get in touch soon!

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you. 

According to the Austrian collective agreement, the minimum salary is 54.000 €/year. Of course, we are happy to offer much higher compensation based on qualifications and experience!

About Vumedi:

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia. 

We're hiring a Senior DevOps Engineer to lead the development of our digital platform and products at this critical stage of Vumedi’s growth. 

Why join Vumedi right now?

• Build technology that matters in a fast-scaling Silicon Valley digital healthcare company: Your work directly impacts how doctors across the world learn and make decisions that save lives.
• Grow as we grow: Be part of a company in an accelerated growth phase, where expanding teams, products, and markets create real opportunities for ownership, leadership, and career progression.
• Build with AI: Work on applied LLM systems - from intelligent search to AI-driven content agents - and shape how AI transforms medical knowledge delivery.
• Own your craft end-to-end: Take full responsibility for building systems that scale globally and power mission-critical workflows.
• Collaborate globally: Join a world-class team of passionate engineers on modern tech stack which will further drive your career development.
• Have real product impact: Influence the direction of product development by collaborating closely with product and leadership teams.

About the role:

We are looking for a Senior DevOps Engineer to join our engineering team and take ownership of our infrastructure, deployment processes, and overall platform reliability. You will work closely with backend and data teams to support a growing video and data platform used by millions of healthcare professionals worldwide.

In this role, you will focus on improving our CI/CD pipelines, system reliability, and developer experience, while helping scale our cloud infrastructure in a secure and cost-efficient way. You will work extensively with AWS services (compute, storage, networking, IAM, monitoring) and help ensure our systems are reliable, observable, and well-architected.

You’ll also support and enable emerging AI/ML and LLM-powered systems used for large-scale medical content processing, helping build and operate the infrastructure required for these workloads. This includes improving data pipelines, optimizing resource usage, and ensuring production-grade reliability of AI-driven services.

This is a high-impact role with a broad scope—from supporting production systems and data pipelines to driving long-term improvements in how we build, deploy, and operate our platform, with strong ownership and autonomy in shaping DevOps practices.

What you will do:

• Own and improve our infrastructure, CI/CD pipelines, and deployment processes across multiple environments
• Work with AWS services (compute, storage, networking, IAM, monitoring) to ensure scalable, secure, and reliable systems
• Collaborate closely with backend and data teams to support production systems, data pipelines, and overall platform reliability
• Continuously improve developer experience by streamlining workflows, reducing friction, and enabling faster, safer deployments
• Contribute to improving security practices, access control, and compliance of our infrastructure
• Automate infrastructure and workflows using Python 
• Improve observability by implementing and maintaining monitoring, logging, and alerting systems
• Troubleshoot production issues, participate in incident response, and implement long-term fixes to improve system stability
• Identify and drive improvements in performance, scalability, and cost efficiency across the platform
• Support and scale AI/ML and LLM-based systems, ensuring reliable infrastructure for data processing and content classification workloads

Who you are: 

• You have 5+ years of experience in DevOps, SRE, or infrastructure engineering, with a strong focus on cloud-native environments (preferably AWS)
• You have managed cloud infrastructure (networking, IAM, compute, storage) with a strong understanding of security best practices and cost optimization
• You have experience building and maintaining CI/CD pipelines to support rapid, reliable software delivery across multiple environments
• You are comfortable writing Python for automation, scripting, and building internal tooling to improve infrastructure and developer workflows
• You have a strong understanding of monitoring, logging, and observability (e.g., Datadog, Prometheus, CloudWatch), and proactively identifying and resolve issues
• You are comfortable debugging production issues across systems and collaborating with engineering teams to resolve them
• You are proactive, take ownership, and enjoy working in environments with high autonomy and evolving processes
• You communicate clearly and collaborate effectively with engineers, product managers, and other stakeholders
• You are curious and motivated to learn, especially in areas like AI/ML infrastructure and large-scale systems

Required Qualifications:

• 5+ years of experience in DevOps, Site Reliability Engineering, or infrastructure-focused roles
• Proven experience designing and operating scalable, reliable, and secure cloud infrastructure (preferably AWS) in production environments
• Strong understanding of cloud security best practices (IAM, network security, secrets management), preferably within AWS
• Proficiency in Python for automation, scripting, and tooling
• Hands-on experience building and maintaining CI/CD pipelines
• Experience with monitoring, logging, and alerting tools (e.g., Datadog, CloudWatch, Prometheus)
• Experience working in a Linux-based environment
• Ability to drive infrastructure and DevOps strategy, balancing scalability, reliability, and cost
• Experience working cross-functionally and influencing engineering teams on best practices and architectural decisions
• Strong ownership mindset with the ability to operate autonomously in ambiguous environments

Preferred Qualifications:

• Experience supporting or scaling AI/ML or LLM-based systems in production
• You have worked with containerized applications (Docker) and are familiar with orchestration concepts (Kubernetes or ECS is a plus)
• You are familiar with Infrastructure as Code principles (e.g., Terraform) and have experience implementing Infrastructure as Code from scratch in existing environments
• You have experience working with or supporting backend systems and data platforms (e.g., Postgres, Airflow is a plus)
• Background in backend engineering or software development
• Experience working in a fast-paced startup or scale-up environment
• Experience leading and mentoring engineers, while contributing to team-wide best practices

You can expect:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, unique relevant experience, and job-related skills.

Cash salary is but one component of our compensation package. It’s inclusive of base salary, education budget, supplemental health insurance, free meals allowance, work from an alternative workplace allowance, occasional awards - Christmas bonus, and an annual bonus.

We also offer stock options as part of our compensation package, giving you the opportunity to share in the long-term success and growth of the company.

This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Zagreb office.

About Vumedi:

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.

We're hiring an Engineering Manager to lead the development of our digital platform and products at this critical stage of Vumedi’s growth. 

Why join Vumedi right now?

• Build technology that matters in a fast-scaling Silicon Valley digital healthcare company: Your work directly impacts how doctors across the world learn and make decisions that save lives.
• Grow as we grow: Be part of a company in an accelerated growth phase, where expanding teams, products, and markets create real opportunities for ownership, leadership, and career progression.
• Build with AI: Work on applied LLM systems - from intelligent search to AI-driven content agents - and shape how AI transforms medical knowledge delivery.
• Own your craft end-to-end: Take full responsibility for building systems that scale globally and power mission-critical workflows.
• Collaborate globally: Join a world-class team of passionate engineers on modern tech stack which will further drive your career development.
• Have real product impact: Influence the direction of product development by collaborating closely with product and leadership teams.

About the role:

As an Engineering Manager you will collaborate with your team to work on the video technology platform. Your time will probably be divided between recruiting for your team, developing strong and productive relationships with them and the stakeholders, and networking both inside and beyond the organisation. You will work closely with partner teams including Product, providing and receiving feedback effectively and aligning on shared deliverables as needed.

What you will do:

• Hold regular 1:1 meetings; show support, give encouragement, and help your team members to further develop their technical and professional skills
• Make process suggestions for achieving team goals
• Be a role model; set the tone through own actions in creating an environment where ideas can be shared, questions can be asked, and individuals are accountable for their own actions
• Recruit high-impact people
• Assign tasks to help your team meet their career development plans
• Participate in the performance review process; recognize and reward other’s work accomplishments
• Stay up-to-date with industry trends, emerging technologies, and best practices in software engineering to drive innovation within the team and the company
• Work closely with product managers, designers, and other stakeholders to define product requirements
• Be an active member of the wider engineering community; share knowledge through community talks and help with brand visibility

Who you are:

Required Qualifications

• You have 10+ years of experience in the web development industry
• You have 4+ years experience and success leading engineering teams and you’ve done hiring, managing performance, supported your team members career development, and provided coaching
• You have excellent communication skills so you’re able to motivate and inspire people
• You can effectively hire and retain a successful team
• You’re goal oriented; you’re able to focus and guide others in accomplishing their work objectives
• You are thoughtful and emphatic leader and so you can effectively partner with others in the organization
• You are adaptive and know how to choose an approach appropriate for the moment
• You understand how to give and receive supportive, constructive feedback 
• BS/MS degree in Computer Science or similar

Preferred Qualifications:

• Experience working in dynamic startup-like environments
• Experienced growth from early stage to a mature business
• Nice to have: familiarity with Django or other modern Python web frameworks, as well as familiarity with React or other modern JavaScript/TypeScript stacks

You can expect:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, unique relevant experience, and job-related skills.

Cash salary is but one component of our compensation package. It’s inclusive of base salary, education budget, supplemental health insurance, free meals allowance, work from an alternative workplace allowance, occasional awards - Christmas bonus, and an annual bonus.

We also offer stock options as part of our compensation package, giving you the opportunity to share in the long-term success and growth of the company.

This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Zagreb office.

About Vumedi:

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.

We're hiring a Principal Software Engineer to lead the development of our digital platform and products at this critical stage of Vumedi’s growth. 

Why join Vumedi right now?

• Build technology that matters in a fast-scaling Silicon Valley digital healthcare company: Your work directly impacts how doctors across the world learn and make decisions that save lives.
• Grow as we grow: Be part of a company in an accelerated growth phase, where expanding teams, products, and markets create real opportunities for ownership, leadership, and career progression.
• Build with AI: Work on applied LLM systems - from intelligent search to AI-driven content agents - and shape how AI transforms medical knowledge delivery.
• Own your craft end-to-end: Take full responsibility for building systems that scale globally and power mission-critical workflows.
• Collaborate globally: Join a world-class team of passionate engineers on modern tech stack which will further drive your career development.
• Have real product impact: Influence the direction of product development by collaborating closely with product and leadership teams.

About the role:

We’re looking for a Principal Engineer / Product Architect to lead the next evolution of Vumedi’s product architecture and technical direction. This is a hands-on, high-impact role - shaping how millions of doctors discover, learn, and collaborate through intelligent, scalable systems.

You’ll be both architect and builder, working directly with the CTO and engineering leaders across our US and Croatia teams to bring ambitious ideas from prototype to production.

What you’ll do: 

• Architect the future of Vumedi’s platform - from scalable video systems to AI-powered content discovery and personalized learning experiences.
• Prototype and build AI workflows and agents powered by LLMs (Large Language Models) to transform how doctors interact with knowledge, surface insights, and discover content.
• Work closely with Product, Data, and AI teams to build, deploy, and monitor intelligent services (classification, search relevance, personalization, summarization).
• Define architectural standards across backend, frontend, and infrastructure layers - ensuring reliability, maintainability, and scalability.
• Partner with engineering leadership to drive system migrations and modernization (Python/Django backend, React frontend, AWS infrastructure).
• Mentor engineers across pods and raise the technical bar through design reviews, prototypes, and shared best practices.
• Lead technical exploration of new tools - from vector databases and RAG frameworks to real-time video personalization - to keep Vumedi on the edge of applied AI.

This role is ideal for someone who loves to zoom out on system architecture and zoom in on code - someone who can imagine what Vumedi’s platform looks like in five years, then open their editor and start building it.

Who you are:

• 9+ years of experience building and scaling software systems, ideally in consumer, data, or AI products.
• Proven success as a Principal Engineer, Staff Engineer, or Architect leading major system designs end-to-end.
• Expertise in designing distributed systems and cloud architectures on AWS (EC2, Lambda, S3, CloudFront, ECS, RDS, etc.).
• Experience with LLMs, AI agents, or AI-enabled workflows — building, integrating, or orchestrating intelligent systems.
• Strong understanding of data modeling, API design, caching, and asynchronous event-driven systems.
• Passion for hands-on prototyping and bridging product ideas with technical feasibility.
• Clear communicator who thrives in cross-functional settings and mentors others through influence, not authority.
• Nice to have: familiarity with Django or other modern Python web frameworks, as well as familiarity with React and modern JavaScript/TypeScript stacks.

You can expect:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, unique relevant experience, and job-related skills.

Cash salary is but one component of our compensation package. It’s inclusive of base salary, education budget, supplemental health insurance, free meals allowance, work from an alternative workplace allowance, occasional awards - Christmas bonus, and an annual bonus.

We also offer stock options as part of our compensation package, giving you the opportunity to share in the long-term success and growth of the company.

This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Zagreb office.

​​About Vumedi:

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia. 

We're hiring a Senior Software Engineer to lead the development of our digital platform and products at this critical stage of Vumedi’s growth. 

Why join Vumedi right now?

• Build technology that matters in a fast-scaling Silicon Valley digital healthcare company: Your work directly impacts how doctors across the world learn and make decisions that save lives.
• Grow as we grow: Be part of a company in an accelerated growth phase, where expanding teams, products, and markets create real opportunities for ownership, leadership, and career progression.
• Build with AI: Work on applied LLM systems - from intelligent search to AI-driven content agents - and shape how AI transforms medical knowledge delivery.
• Own your craft end-to-end: Take full responsibility for building systems that scale globally and power mission-critical workflows.
• Collaborate globally: Join a world-class team of passionate engineers on modern tech stack which will further drive your career development.
• Have real product impact: Influence the direction of product development by collaborating closely with product and leadership teams.

About the role:

In this role you’ll work with the engineering team in Zagreb and cooperate with our product team. This is a unique opportunity to work in a fast growing company and help us build products that make a major impact on the global physician audience. Our digital platform is at the heart of our company and is the base on top of which the company is built. We work on a modern technology stack which is primarily based on Django as a web backend framework, deployed on AWS cloud platform solution.

What you will do:

• Work closely with the engineering and product team on specifying and executing projects on our platform
• In the implementation process, guide more junior team members and clearly communicate any issues and/or roadblocks encountered
• Write automated tests that will cover the new functionality
• Peer-review other team member’s designs and pull requests
• Stay on top of technology trends, especially ones related to our stack. Evaluate and compare possible technology updates and/or new technologies to incorporate in our business. 
• Participate in roadmap discussions, influence what and how we will build. Suggest improvements for our platform and processes
• Collaborate and communicate with other business units on particular projects of interest

Who you are:

You have been in software engineering for 5+ years and have honed your craft, ideally using scripting languages. From this experience you have developed broad competencies, technical skills and you use frameworks to build out products and implement business processes. You have the drive to solve complex problems, and the ability to evaluate tradeoffs concerning limited resources. You have a passion for technology, data and problem solving. 

You Have:

• Experience solving difficult technical problems: Building out new complex features and refactoring existing functionality for extendibility
• Analytical ability: Our platform is complex and over the years of your experience you have tackled issues that required understanding of interoperability of several components: From ways overload on one part of the system influences others, logs correlation and analysis
• Communication skills: You can explain the trade offs when building complex solutions to non-technical colleagues. Ability to analyze scope vs. cost of requirements in order to suggest the best solution
• Mentorship: You’re able to mentor junior engineers, navigating them through the onboarding processes as well as through projects by helping them grow technically, gain visibility and communication skills within the company

Skills and Qualifications:

• Expert in at least one major web framework
• Advanced understanding of relational databases
• Familiarity with Linux operating systems
• BONUSES: Working experience of one major JavaScript framework; familiarity with AWS platform and its core features; DevOps knowledge

You can expect:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, unique relevant experience, and job-related skills.

Cash salary is but one component of our compensation package. It’s inclusive of base salary, education budget, supplemental health insurance, free meals allowance, work from an alternative workplace allowance, occasional awards - Christmas bonus, and an annual bonus.

We also offer stock options as part of our compensation package, giving you the opportunity to share in the long-term success and growth of the company.

This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Zagreb office.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

About LearnLux

LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with access to one-on-one guidance from Certified Financial Planner™️ professionals. Our award-winning program helps employees navigate critical financial decisions from budgeting and benefits elections to equity compensation, home buying, and retirement so they can feel confident about their money and focused at work. Advanced reporting helps our partners understand impact, driving outcomes like reduced financial stress, increased productivity, and improved retention.

We’re building LearnLux with intention. We move quickly, operate with a high bar for quality, and value people who take ownership of their work. If you’re energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, you’ll find this a rewarding environment.

We’re a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners. We’re a growth-focused business building for scale, and we’re excited by the opportunities and challenges that come with that journey.

About the Role

LearnLux is looking for a Financial Planner located in Bulgaria to join our team on a contractor basis. Leveraging the LearnLux digital experience you will work directly with employees based in Bulgaria to provide them with unbiased, holistic financial guidance. Your extensive financial experience and client-first approach will help employees prepare for and accomplish their personal and financial goals.This role is 100% remote within Bulgaria and reports to our Global Director of Financial Planning.

Key Responsibilities

• Meet and engage with clients remotely over video, chat and email to give guidance on topics like budgeting, retirement readiness, equity compensation, and more
• Advise on and adapt the LearnLux methodology to financial planning topics relevant in Bulgaria and the Balkan region
• Participate in regular team meetings to bring your subject matter expertise to improve the LearnLux digital experience
• Become an expert on our client’s benefit plans so you can act as an extension of their team during open enrollment
• Work with with our content team to create outlines, review lessons and approve content created for the LearnLux digital platform
• Lead engagement campaigns for our employer partners like digital webinars and occasional on-site events

You Should Have

• An active Certified Financial Planner (CFP), European Financial Advisor (EFA), or similar designation
• Fluent English and Bulgarian skills, both written and spoken
• Passion for educating individuals to take control and invest in their financial future
• Have the ability to perform several tasks concurrently, to prioritize work, and to take direction from multiple team members
• Experience in multiple areas of personal Finance: Retirement, Equity Compensation, investments, budgeting, debt management, cash flow planning, digital currencies, estate planning, insurance and more

Nice to haves

• Experience providing financial planning guidance in the surrounding Balkan countries
• Startup and/or Fintech experience 
• Experience creating presentations and presenting to large audiences 

Closing

LearnLux is committed to an inclusive workplace. We welcome applications from all individuals and do not discriminate in any employment decision on the basis of any characteristic protected by applicable local law. We particularly encourage candidates from historically under-represented or marginalized communities to apply.

We are committed to fostering an environment that embraces diversity and inclusion and are seeking candidates from a variety of backgrounds, experiences, abilities, and perspectives to join our team. We’re excited to speak with you about joining our team!

The Role

At Super technologies, data isn’t a support function, it’s at the heart of every major decision we make. As a Senior Scientist, you’ll operate at the intersection of product, commercial, and marketing strategy. Your analyses won’t sit in slide decks; they’ll directly shape how millions of customers engage with our products.

This is a role for very special kind of analyst: who love hard problems, thrive in ambiguity, and get energized by moving from messy data to clear insights that drive strategy. You’ll be expected to not just report what happened, but uncovering why, anticipating what’s next, and influencing what we should do about it.

What You’ll Do

• Be the Decision Engine: Run deep-dive analyses into customer behaviour, product usage, and commercial performance. Go beyond surface-level metrics to uncover the drivers behind the phenomenon.
• Shape Strategy with Data: Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions, running experiments (A/B testing, causal inference etc.), and delivering insights that change the course of decisions.
• Automate Intelligence: Build scalable dashboards, reporting systems, and data tools that enable teams across Superbet to make smarter, faster, data-driven decisions.
• Partner Across the Business: Collaborate with Product Managers, Commercial leaders, Engineers, Designers, and Marketers. You won’t just answer questions, you’ll help define them, challenge assumptions, and bring analytical rigor to high-stakes discussions.
• Tackle Ambiguity: Superbet moves fast. The questions won’t always be clear. You’ll be the one who can bring structure to chaos, translating broad business challenges into sharp, analytical problems.

What We’re Looking For

• Technical Mastery: SQL fluency (we use Snowflake) is a non-negotiable (but, we are open if you can make data talk through other languages!). You should be equally comfortable working with complex data as you are doing deep inquiry through statistical/ML methods and bringing them to life in dashboards (we use Tableau).
• Data Storytelling: You excel at transforming complex analyses into clear, compelling narratives. You can communicate insights effectively to both technical and non-technical stakeholders, making data accessible and actionable for decision-making.
• Commercial & Product Acumen: You don’t just crunch numbers; you understand how data connects to business outcomes, product design, and customer behavior.
• Bias for Impact: You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.
• Proven Track Record: Previous experience in analytics and/or product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth.
• Education: Degree in Data Science, Statistics, Economics, Computer Science/Engg., Mathematics, or a related quantitative field OR equivalent work experience.
• Years of Experience: We are hiring for roles with at least 2+ years of relevant experience.

Why Join Us?

• High Impact
  • Your datasets will be used daily by teams making product decisions, running experiments, and driving performance.
• Real Scale, Real Problems
  • Handle serious data volumes. We’re talking millions of events per day, multiple sources, and zero fluff.
• Freedom to Shape
  • Influence our data architecture, tooling, and best practices. You're not just implementing—you’re building.
• Solid Benefits
  • Competitive compensation & performance-based bonuses
  • Open vacation policy & hybrid work flexibility
  • Health support, wellness perks & team social budget

The Role

At Super technologies, data isn’t a support function, it’s at the heart of every major decision we make. As a Senior Scientist, you’ll operate at the intersection of product, commercial, and marketing strategy. Your analyses won’t sit in slide decks; they’ll directly shape how millions of customers engage with our products.

This is a role for very special kind of analyst: who love hard problems, thrive in ambiguity, and get energized by moving from messy data to clear insights that drive strategy. You’ll be expected to not just report what happened, but uncovering why, anticipating what’s next, and influencing what we should do about it.

What You’ll Do

• Be the Decision Engine: Run deep-dive analyses into customer behaviour, product usage, and commercial performance. Go beyond surface-level metrics to uncover the drivers behind the phenomenon.
• Shape Strategy with Data: Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions, running experiments (A/B testing, causal inference etc.), and delivering insights that change the course of decisions.
• Automate Intelligence: Build scalable dashboards, reporting systems, and data tools that enable teams across Superbet to make smarter, faster, data-driven decisions.
• Partner Across the Business: Collaborate with Product Managers, Commercial leaders, Engineers, Designers, and Marketers. You won’t just answer questions, you’ll help define them, challenge assumptions, and bring analytical rigor to high-stakes discussions.
• Tackle Ambiguity: Superbet moves fast. The questions won’t always be clear. You’ll be the one who can bring structure to chaos, translating broad business challenges into sharp, analytical problems.

What We’re Looking For

• Technical Mastery: SQL fluency (we use Snowflake) is a non-negotiable (but, we are open if you can make data talk through other languages!). You should be equally comfortable working with complex data as you are doing deep inquiry through statistical/ML methods and bringing them to life in dashboards (we use Tableau).
• Data Storytelling: You excel at transforming complex analyses into clear, compelling narratives. You can communicate insights effectively to both technical and non-technical stakeholders, making data accessible and actionable for decision-making.
• Commercial & Product Acumen: You don’t just crunch numbers; you understand how data connects to business outcomes, product design, and customer behavior.
• Bias for Impact: You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.
• Proven Track Record: Previous experience in analytics and/or product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth.
• Education: Degree in Data Science, Statistics, Economics, Computer Science/Engg., Mathematics, or a related quantitative field OR equivalent work experience.
• Years of Experience: We are hiring for roles with at least 2+ years of relevant experience.

Why Join Us?

• High Impact
  • Your datasets will be used daily by teams making product decisions, running experiments, and driving performance.
• Real Scale, Real Problems
  • Handle serious data volumes. We’re talking millions of events per day, multiple sources, and zero fluff.
• Freedom to Shape
  • Influence our data architecture, tooling, and best practices. You're not just implementing—you’re building.
• Solid Benefits
  • Competitive compensation & performance-based bonuses
  • Open vacation policy & hybrid work flexibility
  • Health support, wellness perks & team social budget

The Role

At Super technologies, data isn’t a support function, it’s at the heart of every major decision we make. As a Senior Scientist, you’ll operate at the intersection of product, commercial, and marketing strategy. Your analyses won’t sit in slide decks; they’ll directly shape how millions of customers engage with our products.

This is a role for very special kind of analyst: who love hard problems, thrive in ambiguity, and get energized by moving from messy data to clear insights that drive strategy. You’ll be expected to not just report what happened, but uncovering why, anticipating what’s next, and influencing what we should do about it.

What You’ll Do

• Be the Decision Engine: Run deep-dive analyses into customer behaviour, product usage, and commercial performance. Go beyond surface-level metrics to uncover the drivers behind the phenomenon.
• Shape Strategy with Data: Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions, running experiments (A/B testing, causal inference etc.), and delivering insights that change the course of decisions.
• Automate Intelligence: Build scalable dashboards, reporting systems, and data tools that enable teams across Superbet to make smarter, faster, data-driven decisions.
• Partner Across the Business: Collaborate with Product Managers, Commercial leaders, Engineers, Designers, and Marketers. You won’t just answer questions, you’ll help define them, challenge assumptions, and bring analytical rigor to high-stakes discussions.
• Tackle Ambiguity: Superbet moves fast. The questions won’t always be clear. You’ll be the one who can bring structure to chaos, translating broad business challenges into sharp, analytical problems.

What We’re Looking For

• Technical Mastery: SQL fluency (we use Snowflake) is a non-negotiable (but, we are open if you can make data talk through other languages!). You should be equally comfortable working with complex data as you are doing deep inquiry through statistical/ML methods and bringing them to life in dashboards (we use Tableau).
• Data Storytelling: You excel at transforming complex analyses into clear, compelling narratives. You can communicate insights effectively to both technical and non-technical stakeholders, making data accessible and actionable for decision-making.
• Commercial & Product Acumen: You don’t just crunch numbers; you understand how data connects to business outcomes, product design, and customer behavior.
• Bias for Impact: You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.
• Proven Track Record: Previous experience in analytics and/or product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth.
• Education: Degree in Data Science, Statistics, Economics, Computer Science/Engg., Mathematics, or a related quantitative field OR equivalent work experience.
• Years of Experience: We are hiring for roles with at least 2+ years of relevant experience.

Why Join Us?

• High Impact
  • Your datasets will be used daily by teams making product decisions, running experiments, and driving performance.
• Real Scale, Real Problems
  • Handle serious data volumes. We’re talking millions of events per day, multiple sources, and zero fluff.
• Freedom to Shape
  • Influence our data architecture, tooling, and best practices. You're not just implementing—you’re building.
• Solid Benefits
  • Competitive compensation & performance-based bonuses
  • Open vacation policy & hybrid work flexibility
  • Health support, wellness perks & team social budget

The Role

At Super technologies, data isn’t a support function, it’s at the heart of every major decision we make. As a Senior Scientist, you’ll operate at the intersection of product, commercial, and marketing strategy. Your analyses won’t sit in slide decks; they’ll directly shape how millions of customers engage with our products.

This is a role for very special kind of analyst: who love hard problems, thrive in ambiguity, and get energized by moving from messy data to clear insights that drive strategy. You’ll be expected to not just report what happened, but uncovering why, anticipating what’s next, and influencing what we should do about it.

What You’ll Do

• Be the Decision Engine: Run deep-dive analyses into customer behaviour, product usage, and commercial performance. Go beyond surface-level metrics to uncover the drivers behind the phenomenon.
• Shape Strategy with Data: Influence product roadmaps, commercial tactics, and marketing strategies by framing the right questions, running experiments (A/B testing, causal inference etc.), and delivering insights that change the course of decisions.
• Automate Intelligence: Build scalable dashboards, reporting systems, and data tools that enable teams across Superbet to make smarter, faster, data-driven decisions.
• Partner Across the Business: Collaborate with Product Managers, Commercial leaders, Engineers, Designers, and Marketers. You won’t just answer questions, you’ll help define them, challenge assumptions, and bring analytical rigor to high-stakes discussions.
• Tackle Ambiguity: Superbet moves fast. The questions won’t always be clear. You’ll be the one who can bring structure to chaos, translating broad business challenges into sharp, analytical problems.

What We’re Looking For

• Technical Mastery: SQL fluency (we use Snowflake) is a non-negotiable (but, we are open if you can make data talk through other languages!). You should be equally comfortable working with complex data as you are doing deep inquiry through statistical/ML methods and bringing them to life in dashboards (we use Tableau).
• Data Storytelling: You excel at transforming complex analyses into clear, compelling narratives. You can communicate insights effectively to both technical and non-technical stakeholders, making data accessible and actionable for decision-making.
• Commercial & Product Acumen: You don’t just crunch numbers; you understand how data connects to business outcomes, product design, and customer behavior.
• Bias for Impact: You care less about perfect models and more about driving measurable change. Your analyses are only successful if they move the needle.
• Proven Track Record: Previous experience in analytics and/or product data science roles (ideally in product or commercial domains) where you’ve directly influenced strategy and growth.
• Education: Degree in Data Science, Statistics, Economics, Computer Science/Engg., Mathematics, or a related quantitative field OR equivalent work experience.
• Years of Experience: We are hiring for roles with at least 2+ years of relevant experience.

Why Join Us?

• High Impact
  • Your datasets will be used daily by teams making product decisions, running experiments, and driving performance.
• Real Scale, Real Problems
  • Handle serious data volumes. We’re talking millions of events per day, multiple sources, and zero fluff.
• Freedom to Shape
  • Influence our data architecture, tooling, and best practices. You're not just implementing—you’re building.
• Solid Benefits
  • Competitive compensation & performance-based bonuses
  • Open vacation policy & hybrid work flexibility
  • Health support, wellness perks & team social budget

About the Role

Superbet is building the future of gaming experiences, and we need a visionary lead to architect our AI-first UX Research Operations function from the ground up. This is a rare opportunity to define how AI transforms research at scale - moving from traditional qual/quant methods to intelligent, automated insight generation that keeps pace with our global expansion. 

You'll be the bridge between cutting-edge AI capabilities and human-centered research excellence, building systems that allow our product teams to make confident, data-informed decisions 10x faster than traditional research allows. 

This is not a traditional ResearchOps role. We're looking for someone who sees AI as the primary research infrastructure, not just a productivity tool. 

You bring methodological mastery, creative curiosity, and the kind of presence that makes participants forget they're being observed and leaders believe you shape company wide narratives. You also bring a future positive mindset: you are actively integrating AI tools into your workflow to do more, faster, without sacrificing the depth that makes qual irreplaceable. You know when AI is helpful and when it is not and can help junior researchers make decisions around when to use them. 

What You Will Build

Year 1: Foundation

• AI Research Infrastructure: Design and implement an AI-native research stack that automates insight synthesis, pattern detection, and continuous discovery 
• Intelligent Repository: Build a living research knowledge base where AI surfaces relevant insights the moment teams need them—no searching through Notion or Dovetail 
• Automated Research Workflows: Deploy AI agents for interview transcription, analysis, synthesis, competitive intelligence, and sentiment monitoring across 12+ markets 
• Research Democratization: Enable product managers, designers, and engineers to self-serve 80% of research questions through AI-assisted tools 

Year 2: Scale 

• Continuous User Understanding: Establish always-on research systems (AI-powered surveys, behavioral analytics, community listening) that generate insights without manual studies Predictive Research: Build models that anticipate user needs, friction points, and opportunities before traditional research would surface them 
• Cross-Market Intelligence: Create AI systems that synthesize insights across Superbet's global markets, detecting regional patterns and universal truths 
• Research Quality Assurance: Implement AI-assisted validation frameworks to ensure insights are reliable, unbiased, and actionable

Year 3: Always On Insights 

• AI predicts user friction points before traditional research surfaces them 
• Cross-market insight synthesis happens automatically 
• Research velocity 10x faster than traditional methods 
• Industry-leading case study: "How Superbet built AI-first research" 

What Success Looks Like 

6 Months:

• - AI research stack operational across 3+ product teams 
• - 50% reduction in time-to-insight for common research questions 
• - Research knowledge base with 100+ synthesized insights, AI-searchable 

12 Months: - Product teams self-serve 70%+ of research needs through AI tools - Continuous user understanding systems running across all markets - Research influences 90%+ of major product decisions 

What We Are Looking For

Basic Experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements within strict timelines

Essential Experience

ResearchOps Excellence (Critical) - Built research operations from 0→1 at a high-growth company - Designed research repositories, tooling stacks, and democratization programs- Managed research panels, participant recruitment, and compliance frameworks- Scaled research to support 50+ stakeholders across multiple product teams AI & Research Intersection (Critical) 

• - 5+ years in UX Research, with 2+ years actively using AI in research workflows
• - Shipped AI-powered research tools, processes, or platforms (not just "used ChatGPT") 
• - Deep understanding of LLMs, RAG systems, prompt engineering for research applications 
• - Experience evaluating AI research tools and building AI-augmented research practices 
• Technical Acumen (Critical) 
• - Comfortable reading code, writing SQL, or working with APIs 
• - Built custom AI workflows (GPT API, Claude API, Zapier, Make) 

Industry Context (Preferred) - Experience in regulated industries (gambling, fintech, healthcare)- Multi-market or international research experience - Background in high-velocity product environments (weekly releases) 

Skills & Mindset

• World-class operator: You have a gift for going across the organization to find the most optimal ways of work - time, money, resource wise.
• AI-enhanced, not AI-dependent: You use AI to go faster and deeper, but your analytical judgement is irreplaceable and you know it. You apply AI tools critically, not uncritically.
• Meticulous planner: You are an expert in Operations and constantly keep improving the team’s delivery model.  
• Org Mover: Your research is not theory alone, you know how to make things tangible, bite sized and move people and work forward. 
• Embrace difficult conversations - Driving research impact is as much about doing good research as it is about convincing people to see things your way. You work with people both easy and difficult to collaborate with to make great experiences come alive. 
• Frugal: You continuously improve our spending habits and drive financial efficiency for the org. 

Nice to Have

• Experience in high intensity consumer products, marketplaces, gaming, financial services, with some degree of experience in trust and safety is useful. 
• Experience in launching new programs, markets and changing large scale work processes in short turn around.
• Experience in some European languages. 

Why This Role at Superbet

Sports is one of the richest contexts for qualitative research: the experience is emotionally intense, socially embedded, culturally specific, and morally complex. Users have contradictory motivations. Their stated and actual behaviour diverge. The moments of joy and frustration are extreme. Understanding all of this deeply, not just what users click, but why they feel what they feel - is what separates good product decisions from great ones.

• Access to a diverse, passionate user base across 12+ markets - every cultural context brings new research challenges.
• A team that values qualitative rigour and won't ask you to reduce everything to a number.
• Senior visibility: your insights will be read by the CPO and product leadership, not just deposited in a repo.
• A Principal Quant Researcher as a genuine peer - someone to build with, argue with, and create better mixed-methods evidence with.
• Competitive compensation at Staff IC level with equity and a genuine investment in your development as a researcher.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.