Smartsheet is seeking a Learning Experience Designer to join our team. As a LxDesigner, you'll put our employees’ knowledge above all else and have a passion for creating learning solutions. You'll work on a motivated, supportive team with ownership of our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential, and, of course, becoming a certified Smartsheet user is important to your success. 

You will report to our Manager, Learning Experience.This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Develop creative, customer-centric, performance-based training materials.
• Manage learning product development projects, including scoping, managing Subject Matter Experts (SMEs), and working with other departments.
• Work with our Customer Excellence teams and SMEs to create storyboards/scripts and production-ready content that meet employees' needs.
• Report on and communicate the results of educational content to cross-functional stakeholders.
• Stay current on new learning approaches, behavioral science, and technology, and apply that knowledge to our learning products.
• Become a Smartsheet product expert
• Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content etc.
• Other job duties as assigned.

You Have

• 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders.
• At least 2 years of experience creating educational content for SaaS. 
• Strong grasp of adult learning principles.
• Proficiency in Articulate Storyline, Articulate Rise, and Camtasia
• Experience with digital content creation using Adobe Creative Cloud.
• A portfolio of eLearning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic.
• Experience using ID strategies to launch digital training
• Experience managing and reporting on all curriculum and assessment data
• LMS administration experience, including eLearning publishing and learning assessments.
• Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

As a Senior Salesforce Systems Administrator, you will configure and manage the core Salesforce platform, overseeing user management, complex security rules, advanced Flows, and high-impact dashboards. You will design scalable architectural solutions and own the platform roadmap, with a specific focus on customizing the Salesforce CPQ environment to align with evolving business requirements. Beyond configuration, you will oversee critical system integrations and implement continuous deployment via DevOps tools, while providing strategic support and training to empower our global end users.

What will you do?

This role is structured as a hybrid position, with ~1 day/week at our office in Heredia. This is a varied, business-facing role with the following responsibilities:

• Platform Configuration & Management:
• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Perform routine and basic administration of Salesforce, including managing Salesforce usage and limits, backups, data import and exports, and sandbox refreshes and maintenance.
• Solution Design & Roadmapping:
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• CPQ & Automation:
• Configuration and Customization of the Salesforce CPQ platform to meet business requirements, including product setup, price rules, product configurations, quote templates, discount schedules, and approval processes.
• Monitor and manage CPQ-related data integrity and accuracy across opportunities, quotes, products, orders, contracts, and subscriptions.
• Configure and optimize process automations and workflows to enhance operational efficiency.
• Integrations & DevOps:
• Management and maintenance of integrated applications and third-party suppliers, including DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM.
• DevOps/release management experience, including implementing and maintaining Continuous Integration and Continuous Deployment (CI/CD) practices using tools such as Git, GearSet, Flosum, or Copado.
• Experience using tools like Apex Data Loader, Developer Console, Workbench, and DemandTools for data management and troubleshooting.
• Support & Documentation:
• Proactive system maintenance, including security reviews, release updates, health checks, and Optimizer.
• Handle user support tickets, addressing queries and resolving issues promptly.
• New user and ongoing user training to monitor and improve user adoption.
• Maintain detailed technical documentation of configurations, customizations, processes, and changes to ensure transparency and continuity.

What Skills and Knowledge Will You Bring?

Required:

• Level of education: BA/BS Degree required
• Strong Salesforce product knowledge, with at least five years of hands-on Salesforce Administration experience.
• Certified Salesforce Administrator.
• Experience implementing Salesforce configuration changes.
• Good understanding of the Lead-to-Order Process.
• A proactive attitude to platform enhancements and designing scalable, best-practice solutions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
• DevOps/release management experience.
• Strong communication skills, with the ability to translate technical information into layman’s terms and requirements into technical solutions.
• Experience in change management and governance.

Desirable:

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Experience with any CPQ is a plus (Salesforce CPQ preferred).
• Understands basic triggers/Apex code knowledge.

Why Us? 

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

SingleStore is hiring a GTM/ Revenue Systems Manager to own the end-to-end revenue tech stack and drive optimization, efficiency, and productivity through the best use of technology. You will be responsible for managing our current systems, ensuring data integrity, and building out robust insights and reporting capabilities. As a critical member of the GTM Operations team, you will support the current technology, identify improvements and enhancements, and define the systems strategy and roadmap. This is an amazing opportunity for someone who has strong business acumen coupled with strong technical expertise and loves making an impact through people, process, and technology.

The ideal candidate will work effectively with cross-functional teams (e.g. marketing, sales, customer success, finance, etc.) to design and implement best practice solutions in our CRM (Salesforce) and other revenue systems to effectively support our business objectives, streamline processes, and provide comprehensive insights and analytics.

What You’ll Do:

• Manage the administration, configuration, and integration of Salesforce.com and other tools across the GTM tech stack, including technologies for marketing automation, sales engagement, data enrichment, analytics, etc.
• Define and maintain the systems strategy and roadmap.
• Recommend and drive process and system improvement initiatives across the end-to-end revenue organization.
• Ensure data quality, accuracy, and governance across all revenue systems.
• Provide reporting and insights to establish best-in-class visibility and tracking of critical revenue metrics in areas such as marketing spend, campaign management, lead lifecycle, pipeline, forecasting, sales productivity and effectiveness, and other revenue outcomes.
• Work with cross-functional stakeholders to understand key objectives, define initiatives to improve business performance, and deliver technology solutions that align with business needs.
• Provide training and ongoing day-to-day support to users, including documentation, related to systems, processes, and user guides.
• Own Salesforce configuration changes as needed, such as Flow, assignment rules, approval processes, custom objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, reports and dashboards, etc.

What You’ll Need:

• Certified SFDC Administrator required with 3-5 years of relevant hands-on administration experience.
• Experience with marketing automation and marketing analytics (such as HubSpot, Google Analytics, etc.).
• Advanced level and/or other Salesforce certifications preferred (e.g. Sales Cloud, Service Cloud, etc.).
• Strong technical expertise and business acumen across end-to-end revenue (sales, marketing, etc.) processes and technologies (e.g. Salesforce, HubSpot, Outreach, 6Sense, Docusign, Zoominfo, etc.).
• Experience with system implementation and application support with outstanding project management and execution skills.
• Ability to drive cross-functional initiatives across multiple stakeholders by determining key objectives, creating business requirements, and translating into system configuration and implementation.
• Strong analytical skills and ability to leverage data to provide insights to guide business decisions and track revenue performance.
• Comfortable working in a dynamic, high-growth environment with the ability to work independently, manage multiple tasks and projects simultaneously, and prioritize effectively.
• Other preferred skills include: understanding of basic triggers/Apex code knowledge, intermediate BI user experience, HubSpot certification, etc.