Sales Associate Jobs in Costa Rica.
All active Sales Associate roles based in Costa Rica.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an Associate Velocity Sales Engineer to join our Virtual Service Center team. This is a remote role based in Costa Rica, reporting to the Senior Manager, Partner Sales Engineering. The Associate Velocity Sales Engineer is part of the Solution Center team, supporting partners and internal teams with foundational technical pre-sales activities. This role focuses on learning, executing, and gradually building the skills required to influence partner-led opportunities. You’ll work alongside senior engineers to support demos, discovery, and partner enablement—while developing the technical and business acumen needed to grow into a full Velocity SE.
What you’ll do (Role Expectations)
- Provide inbound technical support to partners, distributors, and internal teams through basic discovery, positioning, and demos
- Assist with product demos and Solution Demo Center (SDC) sessions, including co-selling support alongside senior SEs
- Configure, maintain, and support demo/lab environments and reusable demo assets/documentation
- Participate in partner enablement including onboarding, trainings, and workshops
- Collaborate with the global Solution Center team to deliver timely, cross-region support and align solutions to customer needs
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
- You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
What We’re Looking for (Minimum Qualifications)
- 0–2 years of experience in technical roles such as internships, support, junior SE, networking, or security roles
- Basic understanding of networking fundamentals including TCP/IP, DNS, HTTP, and VPN concepts
- Bachelor’s degree or equivalent experience
- Willingness to travel occasionally, approximately 10%
- Professional proficiency in English; Portuguese language skills are a plus
What Will Make You Stand Out (Preferred Qualifications)
- Exposure to security concepts such as SWG, ZTNA, DLP, or CASB, even at a high level
- Experience with demos, labs, or customer-facing roles
- Certifications or coursework in networking or security
#LI-Remote #LI-CostaRica #LI-DS9
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
Associate Technical Account Manager / SQL advanced (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Data‑Focused Technical Account Manager (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Data‑Focused Technical Account Manager (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager / SQL advanced (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager – SQL & Data (Remote - Costa Rica Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager – SQL & Data (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager – SQL & Data (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager - SQL Focused (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Associate Technical Account Manager - SQL Focused (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Analytics & SQL (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Analytics & SQL (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Data & Analytics (Remote - Costa Rica Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Account Manager – Data & Analytics (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Technical Solutions Consultant - SQL (Remote - Mexico Only)
Share this job
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
- Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
- Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
- Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
- Collaborate with TAMs to maintain reusable object repository.
EDUCATION & EXPERIENCE
- At least 5 years of experience in IT Consulting, Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
- Basic knowledge of system configurations, data models, and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time, the Associate Technical Account Manager will successfully:
- Familiarize oneself with company culture, policies, escalation paths, and internal systems.
- Training and onboarding will be completed.
- Learn the various systems used in daily operations.
- Participation in team meetings and events.
Success Indicators:
- Complete all onboarding activities and training with passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time, the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Manager cohorts.
- Adhere to VIP program deliverables including task tracking against active initiatives.
- Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.
- Support data validation, report creation, performance troubleshooting, and config changes as needed.
Success Indicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time, the Associate Technical Account Manager will successfully:
- Candidate will manage a full client portfolio.
- Operate as a trusted technical partner, supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage, performance, and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings, risks, and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolio’s technical needs
Success Indicators:
- Customer confidence and satisfaction
- Portfolio managed with minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Ready to apply?
Apply to Varicent
Sales Development Associate - PORTUGUESE & ENGLISH
Share this job
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Become a vital part of our company's success! We're on the lookout for motivated individuals to join our sales team as Sales Development Associate for Portuguese speaking markets. Being a part of our sales force you'll play a key role in contributing to our growth and promoting innovative technology solutions.
About this Role
As a Strategic Sales Development Associate, you will play a pivotal role in generating new demand and building a strong sales pipeline with a focus on large strategic and enterprise accounts. You’ll engage prospective clients, develop account-based strategies, and collaborate with internal teams to drive business growth and position Veeam as a trusted advisor.
What You'll Do
- Proactively generate new demand and pipeline by executing high-volume, targeted outbound outreach through calls, emails, and LinkedIn Sales Navigator, focusing on large strategic and enterprise accounts.
- Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
- Conduct consultative conversations with decision-makers and key stakeholders to uncover needs and position Veeam’s solutions as added value to their business.
- Collaborate closely with internal teams—including marketing, sales, channel partners, and technical resources—to develop and execute account-based strategies that drive engagement and opportunity creation.
- Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
- Consistently achieve and exceed monthly KPIs, including leads converted to sales qualified opportunities, new leads generated, meetings booked, and pipeline value.
- Deliver a high standard of customer engagement by responding quickly and professionally to inquiries, and addressing objections or concerns to build trust and credibility.
- Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Veeam as a trusted advisor to prospective clients.
- Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.
What You'll Bring
- Minimum of 2 years’ experience as a Sales Development Representative, Inside Sales, or in a related sales role, preferably engaging with large or strategic accounts.
- Proven success in identifying, qualifying, and nurturing high-value opportunities within complex sales cycles.
- Strong track record of consistently meeting or exceeding performance metrics in a fast-paced, target-driven environment.
- Exceptional communication and interpersonal skills, with demonstrated ability to build credibility and engage executive-level stakeholders via email, phone, instant messaging, and LinkedIn.
- Experience collaborating cross-functionally with sales, marketing, and technical teams to drive pipeline growth and strategic account penetration.
- Demonstrated ability to work autonomously and as part of a high-performing team, managing competing priorities and deadlines effectively.
- Advanced organizational and time management skills, with a keen eye for detail and a proactive approach to problem-solving.
Bonus Skills
- Experience using Salesforce CRM and LinkedIn Sales Navigator.
- Previous experience in the technology or SaaS industry.
- Knowledge of account-based marketing and sales strategies.
- Multilingual abilities.
What You'll get
-
Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
-
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
-
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
-
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
-
Retirement and social security contributions through Costa Rica’s statutory programs
-
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
-
Daily cafeteria subsidy
-
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
-
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-CC1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Sales Development Associate - FRENCH & ENGLISH
Share this job
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
Become a vital part of our company's success! We're on the lookout for motivated individuals to join our sales team as Sales Development Associate for French speaking markets. Being a part of our sales force you'll play a key role in contributing to our growth and promoting innovative technology solutions.
About this Role
As a Strategic Sales Development Associate, you will play a pivotal role in generating new demand and building a strong sales pipeline with a focus on large strategic and enterprise accounts. You’ll engage prospective clients, develop account-based strategies, and collaborate with internal teams to drive business growth and position Veeam as a trusted advisor.
What You'll Do
- Proactively generate new demand and pipeline by executing high-volume, targeted outbound outreach through calls, emails, and LinkedIn Sales Navigator, focusing on large strategic and enterprise accounts.
- Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
- Conduct consultative conversations with decision-makers and key stakeholders to uncover needs and position Veeam’s solutions as added value to their business.
- Collaborate closely with internal teams—including marketing, sales, channel partners, and technical resources—to develop and execute account-based strategies that drive engagement and opportunity creation.
- Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
- Consistently achieve and exceed monthly KPIs, including leads converted to sales qualified opportunities, new leads generated, meetings booked, and pipeline value.
- Deliver a high standard of customer engagement by responding quickly and professionally to inquiries, and addressing objections or concerns to build trust and credibility.
- Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Veeam as a trusted advisor to prospective clients.
- Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.
What You'll Bring
- Minimum of 2 years’ experience as a Sales Development Representative, Inside Sales, or in a related sales role, preferably engaging with large or strategic accounts.
- Strong professional level English & French (Reading and writing)
- Proven success in identifying, qualifying, and nurturing high-value opportunities within complex sales cycles.
- Strong track record of consistently meeting or exceeding performance metrics in a fast-paced, target-driven environment.
- Exceptional communication and interpersonal skills, with demonstrated ability to build credibility and engage executive-level stakeholders via email, phone, instant messaging, and LinkedIn.
- Experience collaborating cross-functionally with sales, marketing, and technical teams to drive pipeline growth and strategic account penetration.
- Demonstrated ability to work autonomously and as part of a high-performing team, managing competing priorities and deadlines effectively.
- Advanced organizational and time management skills, with a keen eye for detail and a proactive approach to problem-solving.
Bonus Skills
- Experience using Salesforce CRM and LinkedIn Sales Navigator.
- Previous experience in the technology or SaaS industry.
- Knowledge of account-based marketing and sales strategies.
- Multilingual abilities.
What You'll get
-
Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
-
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
-
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
-
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
-
Retirement and social security contributions through Costa Rica’s statutory programs
-
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
-
Daily cafeteria subsidy
-
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
-
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-CC1
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Digital Customer Success Associate
Share this job
ComplyAdvantage is currently hiring for a Digital Customer Success Associate to join our Customer Success team. This position will sit remote out of Costa Rica.
What you will be doing:
You'll be charged with helping retain and grow a large portfolio of customers through a data-driven, tech-led approach. You will function as an executor of one-to-many communications, leveraging AI and automation to drive value at scale, while also stepping in for short, high-impact 1:1 sessions at critical inflection points in the customer’s journey (e.g., unlocking growth potential, mitigating churn risk). You will help our customers get the best results by balancing automated campaigns with precise, targeted human intervention when it matters most. You will work alongside senior CS, CX and CS-Ops leaders to help you master the art of Digital Customer Success.
As a Digital Customer Success Associate, you will:
- Own a large portfolio of customers, managing omni-channel campaigns via Gainsight and Pendo to improve success, adoption metrics, and retention.
- Drive customer retention and growth of your customer portfolio
- Utilise various tools to automate, manage, and track the success of various campaigns
- Monitor, identify and act on specific customer signals (e.g. usage drop, usage growth) to deliver targeted 1:1 consultations
- Leverage data to find new opportunities to implement and prioritise projects and campaigns which help drive awareness, time to value, and retention
- Collaborate closely with CSMs, CS Ops, Product & Engineering Teams & Commercial Sales Organisation to align on analysing and improving customer health, whilst ensuring the business goals are being met through ongoing campaigns
- Support/drive new feature rollouts to the customer portfolio, including running potential cross-customer webinars
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
- Develop a deep understanding of ComplyAdvantage’s technology to help deliver training and best practice presentations, webinars and office hours
As a Digital Customer Success Associate, you will have:
- Strong team spirit and able to coordinate across teams and build consensus
- A technical curiosity - you may only be mildly familiar with APIs, and MCPs but you have a desire to learn how these things work
- Strong process and project management skills, won't drop any balls!
- Excellent communication skills with experience in writing and presenting educational content to customers
- A data-first mindset, enabling data-driven decision making, and the ability to uncover insights and trends in customer data
- This position requires a B2 (Upper Intermediate) level of English proficiency as the candidate will interact daily with North American clients and documentation.
Nice to haves:
- Experience in a B2B SaaS or FinTech/RegTech environment.
- Experience using AI to build automations
- Experience with Customer Success Software (e.g. Gainsight, Pendo)
- Experience working with business intelligence platforms (e.g. Tableau, Looker)
- Experience working with APIs and Postman
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.
Ready to apply?
Apply to ComplyAdvantage
GTM Engineer Associate
Share this job
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a GTM Engineer Associate to join our team!
About the Role:
We are looking for a GTM Engineer Associate to bridge the gap between our high-level marketing strategy and technical execution. Your primary mission is to fuel growth by designing and executing the technical infrastructure for campaigns that drive awareness and pipeline.
You won’t just follow a process; you will build and optimize integrated, multi-channel programs that leverage automation and AI to reach the right audiences at the perfect time. You are the "technical architect" who takes a creative campaign idea and engineers the delivery system that makes it perform at 10x scale.
What You'll Do:
- Automated List Architecture & Segment Strategy: Take a data-driven approach to building and refining target account lists by engineering automated workflows that ingest intent data and CRM insights.
- The Impact: You ensure our sales team never wastes a minute on the wrong lead, maximizing their efficiency and our overall pipeline velocity. Your focus here will deeply impact the effectiveness of our ABM campaigns.
- AI Orchestration for Personalized Creative: Use AI as a force-multiplier for demand generation—programmatically accelerating research, account insights, and content iteration at scale.
- The Impact: You enable us to send "1-to-1" personalized messages to thousands of prospects simultaneously, preserving brand voice while achieving human-level relevance.
- Cross-Functional Technical Alignment: Partner with Sales Ops, Marketing Ops, and Sales Leaders to ensure campaign strategies are technically aligned with business goals and pipeline objectives.
- The Impact: You act as the glue between departments, ensuring that marketing’s creative efforts translate directly into "sales-ready" opportunities.
- Campaign Workflow Optimization: Continuously test and learn from automated outreach programs, raising the bar for scalability and measurable impact.
- The Impact: You turn our demand generation into a "scientific laboratory," where every success is instantly codified into a repeatable, scalable process.
- ABM Technical Support: Develop and optimize the backend of ABM programs to ensure buying committees are identified and engaged through personalized, insight-driven outreach.
- The Impact: You help us penetrate the world’s largest accounts by ensuring our brand shows up exactly where the decision-makers are looking.
The Right Fit:
- Professional Experience: 2–4 years of experience in GTM Engineering, growth marketing, technical demand gen, or a related technical field.
- The Technical Stack: Proven experience (or a strong desire to master) Clay, Outreach, ZoomInfo, and various intent data providers.
- Analytical & Creative Mindset: Ability to understand custom data points based on campaign initiatives and translate them into compelling "hooks" for prospects.
- Systems Curiosity: A proactive, detail-oriented approach to experimentation, always looking for new ways to optimize based on quantitative inputs.
- Strategic Communication: Ability to craft compelling technical messaging and articulate complex automation strategies clearly across different teams.
Why this role is the "Force Multiplier"
This role is specifically designed for a builder who views a spreadsheet as a database and a campaign as a sequence of logic. While you will collaborate with creative teams to ensure brand alignment, your primary value is in the plumbing and the engine that makes those creative ideas perform at scale. You don't just send emails; you engineer the future of how we go to market.
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
#LATAM
Ready to apply?
Apply to Backblaze External Website