RPA Support Developer

Greenlight is a Canadian-founded forward-thinking technology services firm specializing in Robotic Process Automation (RPA) Consulting and Technology Staffing. We have a high-performance mindset with a culture that is driven by our values, including kindness, ownership, transparency, and fairness.

This drives a collaborative workplace where we have fun, keep integrity in our work, and authenticity every step of the way.

What makes a star at Greenlight?

• Inherently inquisitive and driven
• Innovative, detailed, and process-oriented
• Passionate about all things Technology
• Outstanding communication and presentation skills
• We have plans for aggressive growth, and we’re looking for energetic team players to join us during this exciting time. If you are ambitious, results-driven and looking to fast track your career, Greenlight Consulting is where you need to be. Let’s talk!

The Role:

We are looking for an RPA Support Developer (MS Power Platform) to join our delivery team and provide operational support, maintenance, and continuous improvement for automations built on Microsoft Power Platform. The ideal candidate will have hands-on experience with Power Automate (cloud and/or desktop flows), Power Apps basics, and integrating connectors and APIs. This is a support-focused position: you will troubleshoot incidents, implement timely fixes, and collaborate with clients and internal teams to keep automation solutions stable and efficient. We value strong communication and stakeholder management—able to translate technical issues into clear, business-facing updates—alongside a collaborative mindset, empathy for end users, and a service-oriented approach. The right person is proactive, adaptable to changing priorities, organized in documenting runbooks and changes, skilled at problem-solving under pressure, and enjoys working closely with cross-functional teams to drive continuous improvement.

Key Responsibilities:

• Monitor and maintain production automations built on Microsoft Power Platform (Power Automate / Power Apps / Dataverse).

• Triage, diagnose, and resolve incidents and failures; perform root cause analysis and implement fixes.• Review flow run history, logs and error messages to identify and resolve exceptions.

• Implement minor enhancements and configuration changes to existing flows and apps.

• Manage versions, deployments and environment promotion (Dev → Test → Prod) following ALM best practices.

• Configure and troubleshoot connectors, gateway connections, authentication and service accounts.

• Document fixes, runbooks and change history; create clear, concise technical documentation for handover.

• Coordinate with business users, project managers and IT teams to validate fixes and deploy changes.

• Support performance tuning, monitoring and proactive improvements to reduce incidents and increase reliability.

• Ensure security, compliance and governance standards for automation solutions are followed.

Preferred Qualifications:

• 2+ years working with Microsoft Power Platform, especially Power Automate (cloud and/or

desktop).

• Practical experience with Power Apps and Dataverse or equivalent data stores.

• Knowledge of connectors, API integration and authentication (OAuth, client credentials).

• Familiarity with ALM processes, solutions, environments and deployment pipelines.

• Basic scripting skills (PowerShell, JavaScript) for automation support tasks.

• Troubleshooting mindset, attention to detail and good communication skills.

• Experience in a client-facing or support role is a plus.

We are committed to a diverse and inclusive recruitment. Greenlight is proud to always have and continue to be an equal opportunity employer. We believe in equal employment opportunity for all, regardless of ethnicity, culture, sexual orientation, religion, age, gender, and disability status.

We care. Greenlight supports the communities we work in. We have an employee-driven committee, Do GLood, that supports not-for-profit initiatives we are passionate about. Check out our website, Instagram, and LinkedIn to learn more about us! Greenlight is proud to have been recognized and awarded a

Great Place to Work™ Certification with a whopping score of 98%!

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Senior Cloud Engineer - Azure (20691), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and maintain scalable, secure, and highly available cloud solutions on Microsoft Azure using cloud-native and serverless architectures
• Develop and manage infrastructure as code using Terraform, ensuring consistency, governance, and scalability across environments
• Implement and optimize CI/CD pipelines and automation processes to support cloud deployments, API management, and platform services
• Ensure operational excellence by implementing monitoring, observability, and performance optimization using tools such as Azure Monitor and New Relic

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 8–10+ years of experience in Cloud Engineering, DevOps, or Platform Engineering roles
• 5+ years of hands-on experience working with Microsoft Azure cloud services
• Strong experience with Terraform for infrastructure as code, including modules, state management, and multi-environment deployments
• Hands-on experience with Azure services such as API Management (APIM), Azure Functions, App Services, Storage, and networking components
• Strong knowledge of Azure networking including VNets, subnets, NSGs, private endpoints, DNS, and security configurations
• Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions
• Experience with observability tools such as Azure Monitor, Application Insights, Log Analytics, and New Relic
• Experience with artifact repositories such as Nexus and dependency management practices
• Strong scripting skills using Bash, PowerShell, or Python and ability to automate operational processes

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Support Engineer to join our team!

About the Role:

This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.

What you'll do:

• Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
• Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
• Manage escalations received from the account administration team and other groups.
• Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
• Troubleshoot a variety of integrations.
• Act as a technical resource to the CSM and other sales teams.
• Conduct detailed investigation of reported "Bugs" to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
• Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.
• Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.
• Provide Integration Training to the team via "Get Familiar With" meetings.
• Track issues using task management systems like JIRA.
• Monitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).
• Utilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).
• Implement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).

The Right Fit:

• Experience in customer-facing technical support.
• Foundational Understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).
• Competence and familiarity with technical concepts involving networking and filesystems.
• Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce).
• Ability to learn new technologies quickly and a drive for personal development.
• Experience with API usage and Python familiarity (installation and use).
• Comfortable with AI Agents and Tools to enhance productivity.
• Minimum 2-3 years of experience. 

Nice to Have:

• Expertise/Experience with Text Shells (Powershell, Bash, and Terminal).
• Scripting and Automation Experience or Familiarity.
• Backblaze Backup Troubleshooting Expertise, including error codes, Bztransmit Errors, and Installation Errors.
• Networking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.
• General knowledge of Internet protocols, Computing, data collection, and analysis.
• Familiarity with data visualization tools (Opensearch and Grafana).

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

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