All active Generative AI roles based in Costa Rica.
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For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
We are searching for a high-caliber Senior Visual Designer, a visual ringer and conceptual powerhouse to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.
You will report to the Creative Director in Costa Rica. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
You will:
You have:
Perks & Benefits:
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Why You'll Love This Role:
We're looking for an experienced ML Ops Engineer to join the ML/AI team at Newsela. This team works on projects ranging from classical Machine Learning to AI / Generative pipelines. This is a hands-on role. You'll work closely with ML/AI, data and site reliability engineers to take models from prototype to production, build robust data pipelines, and keep our services running smoothly as we continue to scale.
What You'll Be Doing:
About You:
Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
We are looking for a creative and detail-oriented Senior UI/UX Marketing Campaign Web Designer to join our Web Design Studio team. In this role, you will design engaging digital experiences that support global marketing campaigns across web, social media, email, and multimedia channels. You will collaborate closely with designers, marketing teams, and stakeholders to deliver visually compelling assets while maintaining brand consistency and leveraging modern design tools, including AI-powered creative technologies. You will also provide direction, feedback, and approvals to external partners, including contractors, consultants, and creative agencies, ensuring high-quality and consistent execution across all externally produced design assets.
Design visually engaging web pages, campaign assets, and digital marketing materials that support global marketing initiatives.
Create social media graphics, email templates, animations, and multimedia content aligned with Veeam’s brand standards.
Collaborate with designers, marketing teams, and stakeholders to translate campaign objectives into impactful visual designs.
Develop reusable templates and design assets that improve efficiency and ensure consistency across marketing channels.
Leverage AI-powered design tools and generative technologies to streamline workflows and enhance creative output.
Communicate design concepts, decisions, and rationale clearly to stakeholders and cross-functional partners.
Manage design projects from concept to final delivery while ensuring timelines, quality standards, and campaign goals are met.
Review and approve design assets produced by third-party vendors, ensuring alignment with brand and campaign standards.
Provide clear design direction, guidelines, and feedback to external partners to ensure consistent, high-quality deliverables.
Mentor and onboard external designers and contractors, supporting their integration into workflows, tools, and brand expectations.
Act as the main point of contact for design collaboration with external agencies and vendors.
Figma and other digital design platforms
AI-powered creative tools and generative image/video platforms
Animation tools such as After Effects or similar software
Project management tools such as Asana, Trello, or Jira
Basic web technologies such as HTML and CSS
5+ years of experience in web design, digital design, or a related creative field
Strong portfolio demonstrating digital marketing, campaign, or web design work
Proficiency with Figma and modern digital design tools
Experience using AI-powered creative tools for image generation, design workflows, or multimedia production
Ability to communicate design ideas clearly to both creative and non-technical stakeholders
Knowledge of digital marketing design principles and brand consistency across multiple channels
Experience working with project management methodologies such as Agile or Scrum
Proven experience operating at a senior level, including providing direction, feedback, and quality control to external design partners (agencies, contractors), as well as mentoring designers.
Experience with animation tools such as After Effects or similar software
Experience with AI-based image or video generation platforms
Basic knowledge of HTML and CSS
Experience designing and building email marketing campaigns
Experience collaborating with global marketing teams or creative agencies
Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
Retirement and social security contributions through Costa Rica’s statutory programs
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Daily cafeteria subsidy
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
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The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
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Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
In this role, you’ll shield the CEO’s time, anticipate needs, and ensure operational excellence behind the scenes. This role demands extreme ownership, discretion, and the ability to operate independently at the highest level of trust
HOW YOU’LL RAMP:
By Day 30
Day 60
Day 90
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About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
About the Role
We are looking for a mobile application developer to join our team. The ideal candidate will have a strong understanding mobile application development in .Net Maui or Xamarin Forms and C# , as well as experience with object-oriented programming and software development principles. Experience with native android or iOS development is also a plus. They will be responsible for designing, developing, and testing industrial mobile applications for Android, iOS, and Windows devices.
Responsibilities:
Qualifications:
Please submit your resume in English.
EOE Statement:
Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Use of AI During Interviews:
At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.
Ready to apply?
Apply to DatacorAbout Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
About the Role
The Database Administrator partners with product teams, developers, and the Principal Architect to manage, maintain, and optimize the organization's database environments. This role is responsible for ensuring the reliability, performance, and security of all databases while driving modernization efforts including migration from legacy platforms such as Microsoft Access to modern database solutions.
Key Responsibilities
Database Management & Maintenance
Performance Optimization
Modernization & Migration
Developer Collaboration & Best Practices
Monitoring & Alerting
Security & Compliance
Required Qualifications
Please submit your resume in English.
EOE Statement:
Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Use of AI During Interviews:
At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.
Ready to apply?
Apply to DatacorSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.
More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.
Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.
Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.
Mission
Your mission will be to maintain and improve existing functionality and develop new application parts. This position will be remote-based in Europe. Ideal locations include: Serbia, Armenia, Bulgaria, Georgia and Romania.
Outcomes
Requirements
Our technologies
Why joining Smartcat might be your best move so far
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Ready to apply?
Apply to Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.
More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.
Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.
Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.
The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.
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Ready to apply?
Apply to Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
We are building the future of software development — AI-First is the new standard. You won’t be “experimenting”; you’ll be delivering. Fast. Smart. Relentless. Join the core team that will prove AI-driven engineering is the only way forward. If you love challenges, own your outcomes, and are obsessed with delivery, you’ll thrive here.
As an AI-First Engineer, your mission is to deliver production-quality features at a speed and scale that traditional teams cannot match. You will apply AI aggressively across every stage of the development lifecycle — from requirements and design to coding, testing, and release — and establish a new engineering benchmark for the company.
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Ready to apply?
Apply to Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.
More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.
Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.
Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.
Mission
Your mission will be to maintain and improve existing functionality and develop new application parts. This position will be remote-based in Europe. Ideal locations include: Serbia, Armenia, Bulgaria, Georgia and Romania.
Outcomes
Requirements
Our technologies
Why joining Smartcat might be your best move so far
.png)
Ready to apply?
Apply to Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.
In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.
If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.
The mission of the Renewal Manager is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.
You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.
What we’re looking for someone in this role to achieve:
− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.
− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.
− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.
− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.
− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.
− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.
− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.
− Achieve or exceed renewal rate targets for the assigned customer segment.
By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.
By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.
By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.
Qualifications we’re looking for:
− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).
− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.
− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.
− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.
− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.
− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.
− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.
− Comfortable working in a fully remote, fast-paced, high-growth environment.
.png)
Ready to apply?
Apply to Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.
In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.
If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.
The mission of the Renewal Manager is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.
You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.
What we’re looking for someone in this role to achieve:
− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.
− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.
− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.
− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.
− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.
− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.
− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.
− Achieve or exceed renewal rate targets for the assigned customer segment.
By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.
By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.
By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.
Qualifications we’re looking for:
− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).
− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.
− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.
− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.
− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.
− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.
− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.
− Comfortable working in a fully remote, fast-paced, high-growth environment.
.png)
Ready to apply?
Apply to Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
As a Senior Backend Engineer, you'll be at the forefront of enhancing our platform's capabilities. You'll design and implement scalable, high-performance backend services that power critical features for our growing client base.
Outcomes
Requirements
Our technologies
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Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
We are building the future of software development — AI-First is the new standard. You won’t be “experimenting”; you’ll be delivering. Fast. Smart. Relentless. Join the core team that will prove AI-driven engineering is the only way forward. If you love challenges, own your outcomes, and are obsessed with delivery, you’ll thrive here.
As an AI-First Engineer, your mission is to deliver production-quality features at a speed and scale that traditional teams cannot match. You will apply AI aggressively across every stage of the development lifecycle — from requirements and design to coding, testing, and release — and establish a new engineering benchmark for the company.
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Overview:
We are looking for a Staff Engineer in LATAM to join the engineering team! In this role, you will set technical direction across both front-end and back-end systems, helping shape the architecture, performance, reliability, and user experience of our learning platform. You will provide hands-on technical leadership across squads, partner closely with Product and Design, and drive the development of scalable, secure-by-default, AI-powered customer experiences.
This is a high-impact role for an engineer who can move fluidly across the stack, from high-traffic user interfaces to high-scale services, while mentoring engineers and raising the technical bar across the organization.
About Nerdy:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.
We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
AI-Native at every level
From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
Entrepreneurial velocity
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
Free-market rigor
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
Full-stack ownership
You design, build, and run what you ship; accountability is a feature, not a bug.
Reward for contribution
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and howyou achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
Relentless exploration
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
Is Apolitical
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more atnerdy.com.
Nerdy’s shareholder letters below explain our latest products and strategy:
Responsibilities
Technical Leadership: Serve as the technical point of reference for the squad and broader engineering team, ensuring best practices in architecture, performance optimization, and accessibility standards are upheld.
Solution Design: Lead the design and architectural discussions for systems, making pivotal decisions on frameworks, state management patterns, component architecture, and design systems.
Code Quality: Advocate for and ensure the delivery of high-quality, maintainable, and scalable code. Conduct regular code reviews and provide mentorship to team members.
Collaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, provide technical insights, and ensure the timely delivery of features.
Strategy and Vision: Contribute to the engineering department's strategy and vision, bringing innovative ideas to improve our customer-facing experiences.
Problem Solving: Address complex technical challenges, innovate solutions, and optimize existing systems for scalability and performance.
Team Development: Mentor and develop team members, helping them to grow in their technical roles and careers.
AI Enablement: Leverage AI-native tools and approaches to improve development speed, product capabilities, and engineering effectiveness across the software lifecycle.
Qualifications:
Minimum of 10 years of software engineering experience, with a proven track record of building and evolving complex, high-scale systems and customer-facing applications.
Strong full-stack expertise, including domain in:
Frontend: JavaScript, TypeScript
Backend: Javascript, Java, Golang
Explicit mentoring of senior-level engineers regularly, leading to results.
Significant experience in AWS-based cloud architecture environments.
In-depth knowledge of modern software engineering practices, design patterns, and architectures.
Experienced with AI-native tools that enhance productivity and speed (Cursor, Make.com, Supabase, Netlify, Claude Code, n8n, Firecrawl, ChatGPT, Grok, Bolt, Vercel, etc).
Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
Experience designing high-traffic web applications and scalable distributed services.
Demonstrated experience in collaborating with multidisciplinary teams.
Excellent problem-solving and analytical skills.
A strong owner willing to roll up their sleeves. This role includes coding and reviewing the code of others.
Ability to implement customer-facing solutions that solve the customers' true needs with exceptional user experiences.
Nerdy is an apolitical company focused solely on helping people learn, and we achieve the most when united in this mission.
Unleash Your Potential at Nerdy:
At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:
Competitive USD Compensation: Enjoy a market-leading rate paid in U.S. dollars.
100% Remote (Home Country Only): Work from anywhere in your home country—no relocation required, no borders crossed.
Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.
Local Holiday Pay: We honor your nation’s official holidays with paid time off—celebrate what matters to you.
Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.
Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).
Feedback-Rich, Collaborative Culture: Tap into regular training, peer reviews, and a team that treats every team member as a vital collaborator and owner in our success.
Make a Global Impact: Your expertise fuels an innovative platform used by learners around the world—be part of something transformative.
The Bottom Line:
If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.
Ready to apply?
Apply to Nerdy
Share this job
Overview:
We are looking for Senior Software Engineers in LATAM to join the engineering team to help with our ongoing growth and expansion! Your focus would be on building products using Javascript and Typescript and a core Object-Oriented Programming language like Java/C++/C#. We have a complete CI/CD software lifecycle and an evolving services-oriented architecture hosted in AWS. We require Senior Software Engineers with a strong focus on AI-Native development. Proficiency in utilizing various Agentic coding tools to significantly amplify impact and accelerate implementations is essential for this role.
As a Senior Software Engineer, you’ll help shape how students, educators, and institutions interact with our technology. Whether it’s building a seamless class discovery flow, improving accessibility and performance, or integrating AI into real-time classroom experiences, your work will directly impact how people learn every day. You’ll collaborate with Product, Design, and Engineering to create fast, elegant, and responsive interfaces that bring our innovations to life.
About Nerdy:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
AI-Native at every level
From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
Entrepreneurial velocity
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
Free-market rigor
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
Full-stack ownership
You design, build, and run what you ship; accountability is a feature, not a bug.
Reward for contribution
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
Relentless exploration
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
Is Apolitical
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.
Nerdy’s shareholder letters below explain our latest products and strategy:
Qualifications:
Responsibilities:
Unlock Your Full Potential at Nerdy:
Join our worldwide team—work from home, get great pay, and help shape the future of learning. Here’s what you get:
Competitive USD Compensation: Enjoy a market-leading rate paid in U.S. dollars.
100% Remote (Home Country Only): Work from anywhere in your home country—no relocation required, no borders crossed.
Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.
Local Holiday Pay: We honor your nation’s official holidays with paid time off—celebrate what matters to you.
Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.
Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).
Feedback-Rich, Collaborative Culture: Tap into regular training, peer reviews, and a team that treats every team member as a vital collaborator and owner in our success.
Make a Global Impact: Your expertise fuels an innovative platform used by learners around the world—be part of something transformative.
The Bottom Line:
If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.
Ready to apply?
Apply to Nerdy
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