This role is responsible for supporting core general ledger accounting activities, with a focus on ensuring accurate and timely financial close processes, account reconciliations, and financial analysis. The position involves ownership of intercompany accounting, monitoring variances, and maintaining compliance with accounting standards (US GAAP).

Key Responsibilities:

• Prepare and review journal entries for the month end and year end close process
• Ownership and reconciliation of various intercompany relationships
• Prepare and review balance sheet account reconciliations for monthly compliance
• Analyze variances and trends within certain accounts, cost centers, and entities
• Support AP, Financial Reporting, Tax, and Regulatory colleagues with requests
• Assist with external audit requests
• Work cross-functionally with colleagues in Treasury, Finance, Internal Audit, and Business
• Design and documentation of procedures
• Identify and implement process improvements
• Work on and lead projects as required
• Coach and review work of more junior staff
• Some overtime will be required

Qualifications:

• Fluent in English
• Bachelor's degree in Accounting or Finance required
• 4+ years of financial accounting experience preferred
• CPA, Public Accounting, or large company experience preferred but not required
• Strong familiarity with US GAAP
• Proven experience with large ERP and/or Settlement systems, Oracle Cloud / a plus
• International accounting experience preferred
• Strong analytical skills, organizational, and problem solving skills
• Excellent written and verbal communication skills
• Solid systems skills including advanced Excel and Word.
• Experience working in a complex multi-currency accounting environment / a plus
• Capacity to manage multiple priorities and work in a fast-paced environment
• Familiarity with AI-driven tools, automation, or emerging technologies in finance / a plus

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• Hybrid schedule with 2 in the office per week.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).
• Morning shift 8:00 a.m-5:00pm; with flexibility

Apply now if you’re ready to unleash your potential.

Este rol es responsable de apoyar las actividades clave de contabilidad del libro mayor general, con un enfoque en garantizar procesos de cierre financiero precisos y oportunos, conciliaciones de cuentas y análisis financiero. La posición implica la gestión de la contabilidad intercompañía, el monitoreo de variaciones y el cumplimiento de las normas contables (US GAAP).

Responsabilidades Clave:

• Preparar y revisar asientos contables para el cierre mensual y anual
• Gestionar y conciliar diversas relaciones intercompañía
• Preparar y revisar conciliaciones de cuentas de balance para el cumplimiento mensual
• Analizar variaciones y tendencias dentro de ciertas cuentas, centros de costos y entidades
• Brindar soporte a colegas de AP (Cuentas por Pagar), Reportes Financieros, Impuestos y Regulatorio
• Asistir en solicitudes de auditoría externa
• Trabajar de manera transversal con equipos de Tesorería, Finanzas, Auditoría Interna y Negocio
• Diseñar y documentar procedimientos
• Identificar e implementar mejoras de procesos
• Trabajar en proyectos y liderarlos según sea requerido
• Capacitar y revisar el trabajo de personal más junior
• Se requerirán horas extra en ocasiones

Requisitos:

• Inglés fluido
• Licenciatura en Contabilidad o Finanzas requerida
• Más de 4 años de experiencia en contabilidad financiera (preferido)
• CPA, experiencia en firma contable (Public Accounting) o en empresas grandes (preferido, pero no requerido)
• Sólido conocimiento de US GAAP
• Experiencia comprobada con sistemas ERP grandes y/o sistemas de liquidación, Oracle Cloud (deseable)
• Experiencia en contabilidad internacional (preferido)
• Fuertes habilidades analíticas, organizativas y de resolución de problemas
• Excelentes habilidades de comunicación escrita y verbal
• Sólidas habilidades en sistemas, incluyendo Excel avanzado y Word
• Experiencia trabajando en entornos contables complejos con múltiples monedas (deseable)
• Capacidad para gestionar múltiples prioridades y trabajar en un entorno dinámico
• Familiaridad con herramientas impulsadas por IA, automatización o tecnologías emergentes en finanzas (deseable)

Sobre Convera:
Convera es la empresa de pagos transfronterizos B2B no bancaria más grande del mundo. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas de pago para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a capturar más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que aportamos a nuestros clientes, lo que convierte a Convera en un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, ya que estamos construyendo nuestro equipo con personas orientadas al crecimiento y resultados, que buscan avanzar rápidamente en un entorno innovador.

Como una empresa verdaderamente global con colaboradores en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:
• Salario competitivo en el mercado
• Grandes oportunidades de crecimiento y desarrollo profesional en una organización global
• Modalidad híbrida con 2 días presenciales a la semana
• Excelente paquete de seguros (salud, discapacidad, vida)
• Feriados pagos, vacaciones y políticas de licencia para eventos de vida (maternidad, paternidad, adopción)
• Oportunidades de voluntariado pagadas (5 días al año)
• Horario matutino 8:00 a.m-5:00pm; hay flexibilidad

Aplica ahora si estás listo(a) para liberar tu potencial.

This position focuses on general ledger accounting and financial close activities, including preparing journal entries, reconciling accounts, analyzing financial data, and supporting audits. The role also involves collaboration across multiple finance-related teams and contributing to process improvements and projects.

Esta posición se enfoca en la contabilidad del libro mayor general y en las actividades de cierre financiero, incluyendo la preparación de asientos contables, conciliación de cuentas, análisis de datos financieros y apoyo en auditorías. El rol también implica colaboración con múltiples equipos relacionados con finanzas y contribución a mejoras de procesos y proyectos.

Responsabilidades Clave:

Preparar y revisar asientos contables para el cierre mensual y anual
Gestionar y conciliar diversas relaciones intercompañía

• Preparar y revisar conciliaciones de cuentas de balance para cumplimientomensual
• Analizar variaciones y tendencias dentro de ciertas cuentas, centros de costos y entidades
• Brindar soporte a colegas de AP (Cuentas por Pagar), Reportes Financieros,
• Impuestos y Regulatorio
• Asistir en solicitudes de auditoría externa
• Trabajar de manera transversal con equipos de Tesorería, Finanzas, Auditoría Interna y Negocio
• Diseñar y documentar procedimientos
• Identificar e implementar mejoras de procesos
• Trabajar en proyectos y liderarlos según sea requerido
• Se requerirán horas extra en ocasiones

Requisitos:

• Inglés fluido
• Licenciatura en Contabilidad o campo relacionado requerida
• Más de 2 años de experiencia en contabilidad de libro mayor (preferido)
• Conocimiento de US GAAP (preferido)
• Fuertes habilidades analíticas, organizativas y de resolución de problemas
• Sólidas habilidades de comunicación escrita y verbal
• Manejo de herramientas como Excel y Word
• Experiencia en entornos contables complejos con múltiples monedas (deseable)
• Capacidad para gestionar múltiples prioridades y trabajar en un entorno dinámico
• Familiaridad con herramientas impulsadas por IA, automatización o tecnologías emergentes en finanzas (deseable)

Sobre Convera:
Convera es la empresa de pagos transfronterizos B2B no bancaria más grande del mundo. Anteriormente conocida como Western Union Business Solutions, aprovechamos décadas de experiencia en la industria y soluciones tecnológicas de pago para ofrecer movimientos de dinero más inteligentes a nuestros clientes, ayudándolos a capturar más valor en cada transacción. Convera atiende a más de 30,000 clientes, desde pequeños empresarios hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que aportamos a nuestros clientes, lo que convierte a Convera en un lugar de trabajo gratificante. Este es un momento emocionante para nuestra organización, ya que estamos construyendo nuestro equipo con personas orientadas al crecimiento y resultados, que buscan avanzar rápidamente en un entorno innovador.

Como una empresa verdaderamente global con colaboradores en más de 20 países, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orígenes, estilos de vida y perspectivas únicas. Queremos trabajar con el mejor talento y fomentar una cultura de inclusión y pertenencia.

Ofrecemos una amplia gama de beneficios competitivos, incluyendo:
• Salario competitivo en el mercado
• Grandes oportunidades de crecimiento y desarrollo profesional en una organización global
• Modalidad híbrida con 2 días presenciales a la semana
• Excelente paquete de seguros (salud, discapacidad, vida)
• Feriados pagos, vacaciones y políticas de licencia para eventos de vida (maternidad, paternidad, adopción)
• Oportunidades de voluntariado pagadas (5 días al año)
• Horario matutino 8:00 a.m-5:00pm; hay flexibilidad

Aplica ahora si estás listo(a) para liberar tu potencial.

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

We seek a highly skilled and experienced General Accountant to join our dynamic finance team in San José, Costa Rica. This role will be instrumental in ensuring the accuracy and integrity of our financial reporting, managing complex accounting processes, and providing crucial support to the financial management. The ideal candidate will possess a strong understanding of accounting standards, tax regulations, and financial compliance, along with advanced analytical and problem-solving skills.

You will: 

• Prepare and analyze financial reports, ensuring compliance with IFRS, US GAAP, or NIIF standards
• Manage month-end, quarter-end, and year-end closing processes, including account reconciliations and journal entries
• Oversee general accounting functions, providing support to financial management. Ensure the accuracy and efficiency of accounting processes, preparing monthly, quarterly, and annual working papers
• Ensure standards and policies are adhered to, and internal controls are in place to support accounting processes and Sarbanes Oxley requirements
• Maintain a thorough understanding of Costa Rican tax regulations, auditing requirements, and fiscal laws. Ensure compliance with Free Trade Zone regulations
• Manage and analyze cash flow, providing insights and recommendations to optimize it
• Support internal and external audits, ensuring compliance with accounting standards and regulatory requirements
• Utilize and maintain accounting software, ensuring data integrity and efficient reporting
• Identify and implement process improvements to enhance efficiency and accuracy in accounting operations

You have: 

• 3 to 5 years of experience in accounting, auditing, treasury, cash flow management, or finance
• Proven experience in financial reporting, account reconciliations, and closing processes
• Strong knowledge of accounting standards (IFRS, US GAAP, NIIF), tax regulations, and financial compliance
• Proficiency in accounting software
• Advanced cash flow management expertise
• Knowledge of taxation, auditing, fiscal regulations, and Free Trade Zone laws
• Strong attention to detail, organizational, and analytical skills
• Leadership and teamwork abilities
• Effective communication and time management
• Financial analysis and strategic decision-making
• Acts with integrity and responsibility in fund and asset management
• Familiarity with foreign currency transactions is a benefit
• B2 English Level

What We offer:    

• Global maternity and parental leave   
• Work-life balance  
• Competitive benefits packages   
• Vacation, compassionate leave, wellness days, and flex days   
• Access to online services for families and new parents  
• Diversity and Inclusion Board with 13 affinity groups   
• Internal learning and development programs   
• Asociación Solidarista - You can join voluntarily 

“The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:  

Strengthen opportunity for continuous learning  

Improve collaboration and team relationships.  

Increase employee engagement  

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.”