As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits:

Copenhagen

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
• Restricted Stock Units

VML MAP’s Agentic AI Lab helps some of the world’s largest brands figure out what AI means for their marketing organisations — from redesigning how teams work, to building new consumer experiences, to launching AI-powered tools and products. 

We are now looking for a student to support this work. Someone who can sit in a client strategy session in the morning, prototype a demo in the afternoon, and turn a brainstorming session into a polished deck by the end of the week.
This is not a defined-lane role. You will move between strategy, storytelling, prototyping, workshops, and client delivery — often in the same week. You will use AI tools — Claude, ChatGPT, Cursor — as a first instinct, not a last resort. 

You will get direct exposure to recognised brands across industries such as FMCG, automotive, energy, food service, and retail from day one.

Caught your attention? Keep reading!

What will your day look like?

Supporting the full stack of AI consulting from strategy to implementation, you will work on:

• Consulting and storytelling: Build and refine slide decks for client pitches, RFPs, and new business. Turn brainstorming sessions into structured first drafts. Prepare workshop materials and translate discussions into clear next steps.
• Project delivery: Synthesise insights from stakeholder interviews, help identify and prioritise AI use cases, and work with product and engineering teams to translate strategy into defined priorities.
• Building and prototyping: Co-develop AI demos and proof-of-concept experiences — from backstage solutions like data insights agents, to consumer-facing applications like voice agents. Independently test emerging Martech tools and return with structured learnings.
• Internal enablement: Support the design of internal AI pilots, write the briefs that get leadership buy-in, and contribute to measurement frameworks. 

Who are you going to work with?

Navigating the organisation independently, you will be unblocking yourself and finding the right people without waiting to be guided. While doing this, you'll:

• Build first drafts of client-facing decks for RFPs, pitches, and use case presentations.
• Prototype AI demos using vibe coding and AI-assisted development tools, iterating until demo-ready.
• Use Figma to polish visual components and make materials genuinely client-ready.
• Synthesise stakeholder interview insights into use case frameworks and prioritisation inputs.
• Prepare workshop materials — Miro boards, facilitation guides, agendas — and support live facilitation.
• Draft project deliverables including engagement plans, capability briefs, and pilot frameworks.
• Test emerging AI and Martech tools and return with structured findings.
• Support internal enablement — business cases, pilot designs, and measurement models. 

What do you bring to the table?

We are hiring for a mindset, not a background.
You may be a master’s student in management, business analytics, digital innovation, strategy and technology, philosophy, design, or computer science. Two of our AI consulting leads came from philosophy — so the right profile is not always the obvious one on paper. 

You should however have: 

• A genuine AI-first working style: you reach for Claude or ChatGPT before Google, and you have built things with these tools — not just used them to clean up writing.
• The ability to turn a messy brainstorming session into a structured, compelling deck quickly.
• Comfort working in PowerPoint and Figma, or a clear drive to get there fast.
• Experience prototyping digital experiences using AI-assisted development tools — demos, side projects, anything real.
• Strong communication skills with an instinct for what lands with a senior business audience.
• High emotional intelligence: you read the room, manage up well, and know when to ask and when to act.
• A self-starter mindset — you unblock yourself and produce good work without hand-holding.
• Comfort with ambiguity and ability to deliver without a fully defined brief. 

What is also nice to have in this role: 

• Experience building voice agents or ChatGPT-style applications.
• Familiarity with Martech platforms such as Adobe, Salesforce, or Braze.
• Experience designing or facilitating workshops.
• Some exposure to CRM, marketing automation, or customer experience programmes. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

About the Team

Miro is on a mission to empower teams to create the next big thing, and our teams are at the forefront of making that vision a reality. Our teams drive AI-powered innovation across Miro's platform by building robust technical foundations, delightful product features, and intelligent capabilities that transform how users interact with content on the canvas. Whether developing structured widget capabilities that help users visualize and interact with complex information, building AI platform infrastructure, or creating intelligent features that anticipate user needs, our work is foundational to Miro's evolution.

About the Role

As an AI Engineer, you'll design and build AI-driven capabilities that enhance how users create, transform, and collaborate on canvas. You'll bridge AI innovation and product delivery - shipping delightful, safe, and reliable experiences that leverage cutting-edge LLMs while maintaining the performance and polish users expect from Miro's collaborative canvas.

What you’ll do

• Design, develop, and ship AI-driven capabilities—including agents, intelligent assistants, context-aware prediction, and generative AI—using Python, top-tier LLMs, TypeScript, React, Canvas, and WebGL
• Engineer high-performing AI workflows leveraging LLMs (OpenAI, Anthropic Claude, Google Gemini), prompt engineering, and generative techniques—ensuring reliability, scalability, and maintainability
• Execute end-to-end AI projects from conceptualization and prototyping to production code, collaborating closely with product managers, designers, and engineers
• Experiment and iterate on AI capabilities within your team domain, staying ahead of emerging AI tools, frameworks, and techniques
• Champion best practices in AI system development—including evaluations, LLMOps, CI/CD, observability, and ethical AI principles
• Measure and optimize AI performance, establishing benchmarks for user engagement, model accuracy, latency, error rate, and drift
• Write clean, well-tested, maintainable code, participating in code reviews and® technical discussions across the stream
• Troubleshoot and resolve production issues, ensuring high availability and performance

What you’ll need

• 3+ years of professional experience with a proven track record delivering AI-first capabilities in customer-facing products—driving value through features users directly interact with
• Excellent communication skills, able to translate complex technical concepts for non-technical stakeholders
• Strong Python skills and familiarity with FE technologies (e.g. Typescript, React etc)
• Demonstrated expertise in prompt engineering and context engineering using top-tier LLMs (OpenAI GPT, Anthropic Claude, Google Gemini)
• Ability to develop high-quality, production-ready code within complex codebases
• Experience with LLM evaluation frameworks and a track record of building evals that meaningfully inform model selection, prompt iteration, or feature quality.
• Solid understanding of ML fundamentals, including probabilistic modeling, evaluation techniques, and deep neural networks
• Experience with LLMOps and cloud services (AWS, Azure, Amazon Bedrock, etc.)
• AI-First Proficiency. We’re building for an AI-first future, and we’re looking for graduates who aren’t just using AI—they’re mastering it. We’re excited to meet early-career engineers who have moved beyond simple chat prompts and have truly integrated AI into their development flow. Whether it’s using AI agents for autonomous debugging, analyzing logs, or rapidly prototyping and shipping features to production, we value the ability to "pilot" these tools to deliver high-quality code at an ambitious pace.
• Nice-to-have: Experience with rendering technologies like WebGL, Canvas API, or 2D graphics libraries (PixiJS, Skia)
• Nice-to-have: Real-time technologies experience (WebSocket)
• Nice-to-have: Vector databases, RAG pipelines, LangChain, or agent frameworks
• Nice-to-have: Multi-modal AI or long-context handling
• Nice-to-have: ML frameworks: PyTorch, TensorFlow, Hugging Face Transformers

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-JR1

About the Team

About the Role

What you’ll do

• Design and implement scalable, fault-tolerant backend services for email and in-app notifications
• Build and evolve event-driven, asynchronous pipelines that process high volumes of product and user events
• Create high-quality technical designs and write clean, maintainable, self-documented production code
• Ensure correctness, idempotency, deduplication, and delivery guarantees across notification flows
• Optimize performance, latency, and scalability while maintaining reliability under peak load
• Take long-term ownership of features and subsystems, including production health and evolution
• Collaborate with Product and Platform teams to deliver relevant and timely user notifications

What you’ll need

• 6+ years of backend development experience (Java 17, Kotlin, Spring / Spring Boot)
• At least 4+ years of experience building and operating distributed systems in production environments
• Strong understanding of event-driven architectures, async processing, and message-based systems
• Solid knowledge of high-load SaaS architecture, scalability, and reliability patterns
• Some experience with streaming/messaging platforms, notifications or feed-like systems (email, in-app, push, or similar)
• Familiarity with cloud infrastructure, preferably AWS, and production observability practices

AI-First Proficiency

We embrace AI-first development. Our ideal candidate has moved way beyond basic Copilot usage, and integrated AI agents into their entire SDLC—from autonomous debugging and log analysis to rapid prototyping and shipping features to production. We expect you to be an expert "pilot" who can orchestrate AI tools to deliver high-quality code at a pace that traditional workflows can't match. Practically this means that you are running multi-agent flows using tools like Claude Code, Cursor or similar. If you’ve optimized your workflow to be 10x faster using the latest AI tools, we want to talk to you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-VS1