WHAT YOU’LL DO:

We are seeking an Infrastructure Repair Technician to join our data center operations team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components. The ideal candidate will have hands-on experience with hardware from leading vendors such as Cisco, Juniper, Arista, and x86 server platforms.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues
• 4 Rotational shifts, for 24/7/365 service (8 to 10 hr. shifts; 3 to 4 days per week; 2 to 3 days off) 

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#LI-ONSITE

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The pay range of this role is up to $36.06 for day shift & up to $40.87 for night shift

This position involves rotational shifts to support 24/7/365 operations.

This position involves traveling LOCALLY to multiple sites to support Data Center Infrastructure & Cloud operations

WHAT YOU WILL DO:

We are seeking a dedicated Data Center Repair Technician to join our infrastructure engineering team. This role is focused on the physical repair and maintenance of data center hardware, including servers, switches, routers, and related components.

KEY RESPONSIBILITIES:

• Perform hands-on repairs and replacement of defective hardware components in data center equipment, including power supplies, fans, and network cards.
• Manage the lifecycle of hardware components, from installation and troubleshooting to decommissioning and recycling.
• Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability.
• Oversee the inventory management of spare parts and hardware components, ensuring availability for repairs and upgrades.
• Collaborate with technical teams to coordinate replacement activities and minimize downtime during hardware failures.
• Document repair activities, maintain accurate records of maintenance logs, and update system configurations as necessary.
• Execute basic physical layer troubleshooting, including cable and port testing, to ensure connectivity and performance standards.
• Support the implementation of new hardware installations and the physical setup of network and server infrastructure.
• Participate in emergency response teams to address urgent hardware issues

ESSENTIAL CRITERIA:

• Technical diploma or certification in electronics, computer hardware, or a related field. 
• Proven track record of repairing and maintaining IT and network hardware in a data center environment.
• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.
• Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
• Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
• Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds. 

PHYSICAL REQUIREMENTS:

• Ability to lift and maneuver heavy equipment, up to approximately 50 pounds, and occasionally up to 100 pounds.
• Dexterity to manage small and complex components during hardware maintenance.
• Frequent standing, bending, and moving within confined spaces in the data center.
• Ability to work in various environmental conditions, including areas with elevated temperatures and noise levels.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND

#LI-Onsite

Van Leeuwen Ice Cream is hiring seasonal, part-time Scoopers to join our Upper West Side (Columbus Ave) ice cream shop in Manhattan, NY!

Our Scoopers are the ultimate Van Leeuwen ambassadors, bringing our high standards and hospitality to life in every guest interaction. We’re looking for self-starters who thrive independently and as part of a team in a fast-paced, high-energy environment. The ideal candidate brings positive energy, strong people skills and a genuine passion for ice cream!

This position is SEASONAL and is directly tied to the peak demands of the summer months. The end date of employment is 10/07/2026 unless otherwise specified in the interview.

Seasonal Part Time Scoopers at Van Leeuwen's scoop shops make $17.00 per hour + an average of an additional $7 per hour in tips! Tips are based on averages and subject to seasonal fluctuation. Our team members must have availability to work at least three shifts per week and be available to work past 12am.

JOB RESPONSIBILITIES

• Greet every guest warmly, with enthusiasm and genuine hospitality
• Able to scoop and serve guests all menu items while maintaining quality and presentation standards
• Serve as a Van Leeuwen Ambassador, educating guests on flavors, ingredients and special offerings
• Prepare all fresh, house made menu items daily
• Accurately operate our Square POS System for a seamless guest checkout process
• Ability to become familiar with all food safety procedures and follow them as required
• Maintain store cleanliness, following proper sanitation guidelines
• Complete daily tasks, including stocking, inventory, and cleaning
• Follow Van Leeuwen's established safety, grooming, uniform, and employee conduct standards

JOB REQUIREMENTS

• Must be 18 years of age or older 
• Genuine passion for ice cream and desserts
• Possess dexterity to prepare and serve guests all menu items in accordance with established service and build-out standards
• Able to push/pull/lift 50 lbs of weight regularly
• Stand for extended periods of time regularly
• Walk up and down stairs regularly 
• Stand, bend and reach for prolonged periods of time
• Ability to thrive in a fast-paced environment
• Available to work 3 days a weeks (including nights and weekends past 12 am)
• Reliable, on time and ready for every shift
• Food handlers certificate required

WHY VAN LEEUWEN?

• Competitive Pay + Tips 
• Flexible Scheduling
• Free Ice Cream (One menu-item while on shift)
• Positive team environment
• Career development and growth opportunities
• Opportunity to be part of a growing, fun brand!

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Salary: 80k

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

Job Summary

The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently in line with SLA commitments throughout the Service Delivery model. When acting as a technical escalation the Team Lead should provide advanced trouble shooting and mentoring to other members of the Enterprise Service Desk team whilst also collaborating with Tier 3 and other SME teams, driving timely resolution of client requests and incidents.

Responsibilities:

• Continuously monitor and enforce SLAs and KPIs throughout the day against live tickets to ensure service performance and responsiveness.
• Provide training, coaching, and real-time assistance to all Service Desk Analysts.
• Identify strengths and weakness among the team and communicate with the Service Desk Manager when appropriate and/or during review cycles.
• Assist management in QA Review processes to improve ticket quality and escalation
• Provide both procedural and technical escalation support and guidance to all Service Desk Analysts while ensuring the highest levels of customer support are met.
• Review and approve technical escalations to Tier 3 and other SME teams to ensure ticket hygiene and relevant information is present.
• Action tickets by performing end-user PC and systems troubleshooting and responding to phone, email, and web requests as needed.
• Develop familiarity with client contracts to understand service levels and obligations.
• Assist in new hire on-boarding process.

Skills:

• Experience with ConnectWise ITSM platform
• Incident, request, problem, change and major incident management experience
• Strong IT Infrastructure, Desktop, and Networking experience, including but not limited to:
  • Microsoft Windows 10 & 11
  • Microsoft Server 2016-2025
  • Microsoft 365 & Intune
  • Entra ID/Active Directory
  • Citrix Xenapp
  • Virtualization, e.g. VMware, Hyper V, Proxmox
  • Cisco Meraki
  • Email Security, e.g. Proofpoint, Mimecast
• skills (oral and written), with ability to converse both laterally and vertically.
• Excellent customer service and service management skills.
• High energy, friendly with the ability to articulate technical solutions into layman terms
• Able to work under pressure, prioritize and multitask.

Qualifications:

• Bachelor's degree preferred.
• Technical certifications and training a plus.
• ITIL certification or strong knowledge of working practices.
• 5 years minimum experience in a relevant field.
• Experience within a large service delivery organization a plus
• Able to work PST/MST hours (11am-8pm if you are on EST time) 

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are looking for a skilled Backend Engineer with strong experience in Go (Golang) to help design and build high-performance, scalable backend services. You'll work closely with our infrastructure and product teams to develop APIs, optimize throughput, and design distributed systems that power our large-scale application. We are composed of highly cohesive and loosely coupled teams to maximize productivity and encourage ingenuity. At impact.com you will not be just another cog in the machine. You will be a key contributor, able to let your ideas and talents flourish, striving towards building better software!

What You'll Do:

• Design, build, and maintain high-throughput, low-latency backend services using Golang
• Architect and implement scalable server-side systems capable of handling millions of requests per day
• Collaborate on system design, API design, and data modeling
• Write clean, efficient, and testable code with attention to performance and reliability
• Participate in code reviews, design discussions, and performance tuning
• Work closely with DevOps to deploy and monitor production systems (GCP preferred)
• Investigate and resolve complex performance and scalability issues

What You Bring:

• 5+ years of professional experience developing backend systems in Golang
• Strong understanding of server-side development, concurrency, and network I/O
• Proven experience with system design and distributed systems concepts
• Experience building Ad Server solutions
• Experience building or maintaining high-throughput / low-latency systems
• Proficiency in RESTful APIs, JSON, and related web technologies
• Working knowledge of SQL databases as well as NoSql (Aerospike)
• Ability to quickly connect technology with business context  

Nice to Have:

• Experience with Google Cloud Platform (GCP)
• Familiarity with Kafka or other streaming/message-queue systems
• Knowledge of microservices architectures and containerized deployments (Docker, Kubernetes)
• Understanding of performance profiling, tracing, and distributed monitoring

Salary Range: $120,000 - $150,000 USD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Sr. Security Sales Engineers at GuidePoint Security are experienced professionals who are autonomous, experienced, self-driven security fanatics. Our Sr. Security Sales Engineers are materially involved in the complete security technologies opportunity lifecycle, from pre-sales through delivery and have the freedom and control over how engagements are scoped and delivered.

Our unique position as both a Value-Added Reseller (VAR) AND a professional services organization also requires our Security Sales Engineers to continually expand their knowledge and experience with the latest cutting-edge information security technologies. This helps satisfy our Security Sales Engineers desire to constantly expand their knowledge and better meet the needs of our clients. 

Position Requirements:
• MUST be located in Columbus or Cincinnati Ohio and open to local/regional travel for customer/vendor partner events
• Minimum 5 years in an enterprise level security consultative, vendor, or operational role building and assessing Information Security architectures and programs
• Proficiency in multiple security technologies, including: network security and architecture, NGFW, cloud security, Data Security, Vulnerability & Risk Management, Proxy, EDR, IAM, SIEM & Analytics
• A good listener to work with clients to understand issues/gaps in their security programs and works alongside them to provide solutions
• Proactively research and engage emerging vendors and technologies to understand how they may be used to solve our clients challenges
• Excellent soft skills with the ability to articulate complex technical content to both technical and non-technical audiences
• Proactively works to mature the business, including improving existing offerings and creating new offerings
• Author comprehensive business and technical collateral to support the business that is proficiently tailored to both technical and managerial audiences
• Security Engineers work from remote/virtual when not visiting client locations or attending events/meetings
• Position will require travel up to 25%
• Expectations for this role is 100% presales 

Technical Requirements:
• Deep proficiency in multiple security technologies including: AI Security, Network Security, NGFW, Cloud Security, DLP, CASB, Proxy, IAM, SIEM/Analytics, etc.
• Deep expertise architecting and designing enterprise scale security solutions
• Strong networking and security troubleshooting
• Deep proficiency in various client and server operating systems (Windows, Nix, OSX, etc.)
• Working technical knowledge of advanced security concepts (Zero trust, defense in depth, etc.)

Preferred:
• Experience with security technologies including Palo Alto, Zscaler, CrowdStrike, Splunk, CloudFlare, Wiz, and AWS/Azure/GCP
• Educational & Professional Credentials
• Bachelor’s degree in a relevant discipline or equivalent experience
• 5+ years of security engineering experience in the Information Security industry OR as a technical lead for an internal Information Security program
• Previous pre-sales experience is strongly preferred

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

POSITION TITLE: Technical Instructor (Cybersecurity)

LOCATION: Columbus, Ohio

Position Description:

Per Scholas is seeking a dynamic, team-oriented individual to serve as a Cyber Security Instructor. The Technical Instructor will play an important role in our organization’s mission, as they train Per Scholas students to be outstanding entry and mid-level technicians.

WHAT YOU’LL DO

Classroom Facilitation

• Using a structured and approved curriculum, conduct a full-time, 15-week cycle of technical training to prepare students for entry to mid-level jobs in the field of Cyber Security. Technical training competencies include but are not limited to: hardware, software, networking, security, server, mobility, virtualization, and project management.  Class sizes range from 30-36 students.
• Facilitate in a highly interactive, hands-on style. The Per Scholas curriculum calls for a maximum of 1.5 hours of lecture in a 6-hour teaching day.  The rest of the time is dedicated to interactive, hands-on lab activities which are led by the Technical Instructor.
• Utilize in-house Learning Management System for assignments, tests, and real-time performance monitoring
• Manage and appropriately utilize a teaching assistant 
• Maintain regular office hours

Managing Student Performance 

• Provide students with ongoing feedback, conferencing, and performance appraisals.  Recognize any challenges early and work with coaches and students to overcome them.
• Coordinate closely with students’ career coach and learner support staff on enforcing program rules and promoting student success.
• Prepare student evaluations individually and in conjunction with a career coach.
• Participate in all required student progress meetings with other members of the team
• Monitor and enforce student class attendance, dress code, and other program policies
• Ensure classes achieve at least a 90% pass rate on all certification exams

Curriculum

• Provide input on tech curriculum and any changes needed to keep content current and relevant
• Provide input on labs, Learning Management systems, and program policies 
• Conduct real-time student data entry in Salesforce.com

WHAT YOU’LL BRING TO US:

Personal Characteristics 

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. 
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are an effective communicator with strong oral and written skills.
• You are adept at relating real-world experience/examples to the academic curriculum.
• You are tech-savvy and can learn quickly. 
• You are strong at managing your time and you can balance multiple projects and tasks. 
• You stand behind our mission, believing that individuals from any community should be able to access well-paying career positions, and that talent should be recognized and recruited from many diverse sources.

Professional Qualifications

• Expert-level knowledge and experience in the following competencies: server management, hardware, software, networking, mobility, virtualization, project management, and security
• Network+ CompTIA CySa+ certified.; CCNA, CISSP SANS, Certified Ethical Hacker (CEH), are strongly desired
• Must be CompTIA Security+ certified or able to earn the certificate within 30 days of hire.
• Must have some teaching experience, preferably with adults in an online environment.
• Proficient in TCP/IP networking and networking protocols as well as Microsoft Windows operating systems including console/terminal usage
• Familiarity with Linux, Windows Server Environments, Firewalls, Intrusion Detection and Prevention Systems, Penetration Testing and Vulnerability Assessment is required
• At least two years of professional experience in the tech industry in a security role
• Ability to teach in a highly interactive and hands-on style
• Ability to commit to individual performance goals on certification and placement
• Flexibility to adapt to continuous changes in the curriculum (needed to stay current in the industry)
• Qualified candidates must be able to comfortably and frequently lift 50lbs

Compensation 

For this role specifically, we are targeting a salary range of $65,000 - $70,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

#LI-Onsite

WHO WE’RE LOOKING FOR

Per Scholas is seeking an IT Support instructor to become a member of our  Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

WHAT YOU’LL DO 

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. 

WHAT YOU’LL BRING TO US

Instructional Skill Sets

• 1-3 years of teaching or training experience 
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills

Required Skill Sets 

• Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, MacOS, and Linux.
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.

Preferred Skill Sets 

• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.

Professional Qualifications 

• Bachelor's degree (or equivalent practical/industry experience). 
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities. 
• Excellent written communication, presentation, and customer service skills.
• Solid understanding of business needs.
• Strong evaluation and data management skills.
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
• At least three years of experience in an IT support role.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are a life-long learner.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and learn new tools quickly. 
• You are detail-oriented, with exceptional organizational management skills.
• You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation 

For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

LI#- Hybrid

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Job Summary:

Overview

As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.

This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.

You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.

Role and Responsibilities

Go-To-Market & Pre-Sales Enablement

• Partner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.
• Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.
• Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.
• Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.

Client Engagement & Trust Building

• Build strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.
• Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.
• Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.
• Reinforce our role as a trusted advisor, not just a service provider.

Solution Design & Differentiation

• Design end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.
• Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.
• Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.

Intellectual Property & Enablement

• Develop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.
• Help standardize how solutions are positioned and explained to improve consistency across the sales organization.
• Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.

Sales-to-Delivery Alignment

• Provide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.
• Validate scope, assumptions, and success criteria prior to contract close.
• Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.

Objectives

• Enable consistent, high-quality solution design for healthcare prospects and clients.
• Improve win rates and deal quality through strong technical leadership in the sales cycle.
• Increase expansion revenue by uncovering and articulating additional client needs.
• Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.
• Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.

Success Metrics

Success in this role will be measured by:

• Contribution to new logo wins and expansion opportunities
• Sales cycle effectiveness and quality of solution scoping
• Client and internal stakeholder feedback
• Reduction in delivery friction due to improved pre-sales alignment
• Adoption and reuse of solution frameworks and IP
• Healthcare-specific solution differentiation and consistency

Qualifications

• 6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.
• Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.
• Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).
• Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.
• Hands-on knowledge across several of the following areas:
• Endpoint and device management
• Microsoft 365 and Azure cloud services
• Identity and access management
• Vulnerability, threat, and security operations (SIEM, XDR, MDR)
• Server, application, and cloud security
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Comfortable presenting to senior executives, clinicians, and IT leaders.

Why This Role Matters

Healthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.

This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.

Compensation & Benefits

• Competitive base salary
• Target performance-based bonus
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTO
• Exposure to a broad range of healthcare technologies and security platforms
• Ongoing technical training and professional development opportunities
• Collaborative, high-performance team environment focused on client outcomes

Salary: 150-175k OTE