The Role

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

Preferred Qualifications

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

#LI-Remote

About the Role

As an Accounts Payable Analyst, you’ll ensure accurate, timely vendor payments and strengthen our financial operations. You will process and validate invoices in NetSuite, manage reconciliations, maintain vendor records, coordinate with procurement and treasury across the full payment cycle, support audits, and help improve AP processes. Your work will directly impact cash flow forecasting, compliance, and vendor relationships.

Responsibilities

• Receive, verify, and record supplier invoices in NetSuite, ensuring tax, contractual, and policy compliance.
• Prepare AP reconciliations, resolve discrepancies with vendors and internal teams, and maintain vendor files.
• Monitor due dates, prepare payment runs, and ensure on-time payments.
• Assist with AP aging reports and contribute to projected cash flows.
• Coordinate with procurement and treasury to manage the end-to-end payment cycle.
• Support audit processes with accurate documentation and controls adherence.
• Identify and implement opportunities to improve AP efficiency and control.

About You

Qualifications & Skills

• 1–3 years of accounts payable or related accounting experience.
• Degree or technical qualification in Accounting, Business Administration, Finance, or related field.
• Working knowledge of accounting principles and basic tax regulations.
• Intermediate Excel skills (lookups, pivots) and ERP experience; NetSuite preferred.
• Strong attention to detail, organization, and analytical/problem-solving skills.
• Effective communicator with a collaborative mindset and high professional ethics/confidentiality.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.

#LI-Hybrid #LI-MO1

Position Summary

The Expense & Travel Analyst will be responsible for overseeing and coordinating the company’s Travel & Expense (T&E) processes through the Rydoo platform. This role ensures that employee expense reports are processed accurately, efficiently, and in compliance with company policies and local regulations. The Expense & Travel Analyst acts as the main point of contact for employees, Finance, and HR regarding expense-related matters and provides support on system usage, troubleshooting, and continuous process improvements.

Key Responsibilities

• Coordinate daily operations in the Rydoo expense management system, ensuring timely and accurate processing of employee expense claims.
• Review, validate, and approve/reject submitted expense reports according to company travel & expense policies.
• Provide guidance and support to employees on the correct use of Rydoo, company policies, and compliance requirements.
• Act as the liaison between Finance, HR, and employees for T&E-related inquiries.
• Monitor compliance with internal T&E policies and escalate issues when necessary.
• Assist with system administration tasks, including user management, updates, and configuration changes in Rydoo.
• Support Finance with reconciliation of expenses and reporting.
• Generate and analyze T&E reports to track trends, compliance, and cost-saving opportunities.
• Partner with Finance and Procurement to optimize T&E processes and propose automation or policy enhancements.
• Assist in training employees and onboarding new hires on Rydoo usage.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 1-2 years of experience in travel & expense management, accounts payable, or finance operations.
• Familiarity with T&E systems, preferably Rydoo (experience with Concur, SAP, or similar tools is a plus).
• Strong knowledge of corporate travel & expense policies and basic accounting principles.
• Proficiency in Excel and experience with ERP systems (NetSuite).
• Intermediate/advanced English (oral and written).
• Strong organizational skills, detail orientation, and ability to meet deadlines.

Core Competencies

• Analytical and problem-solving skills.
• Clear communication and customer service orientation.
• Ability to manage confidential information with integrity.
• Teamwork and cross-functional collaboration.
• Continuous improvement and adaptability to system/process changes.

#LI-MR1 #LI-Hybrid

Procurement Analyst

Location: Colombia

About the Role

We are looking for a Procurement Analyst to optimize our supply chain and purchasing operations. This role is responsible for the entire acquisition cycle, ensuring that goods and services are obtained under the best conditions of price, quality, and delivery time. You will be a key player in identifying areas for improvement, implementing cost-reduction strategies, and ensuring full compliance with company policies and legal regulations.

Key Responsibilities

• Strategic Sourcing & Strategy: Evaluate current purchasing processes to identify improvements and implement new strategies to optimize efficiency and reduce costs.

• Acquisition Management: Manage the full procurement lifecycle, from identifying organizational needs to the final evaluation of received products.

• Supplier Negotiation: Negotiate directly with vendors to secure favorable terms, pricing, and delivery schedules.

• Data & System Integrity: Create and maintain the procurement database within the NetSuite platform, ensuring continuous evaluation of vendor performance.

• Compliance & Policy: Stay updated on legal regulations and ensure all purchasing activities adhere to established company policies and standards.

• Financial Coordination: Verify supplier invoices against contracts, monitor corporate credit card expenses, and coordinate with the accounting department to resolve discrepancies and ensure timely payments.

• Travel Management: Coordinate and manage all aspects of corporate travel, including flights, accommodation, and transportation bookings.

About You

Competencies

• Analytical Skills: Strong ability to interpret complex data and market trends to make informed purchasing decisions.

• Negotiation: Proven skills in negotiating terms and conditions to secure the best value.

• Attention to Detail: Meticulous approach to documentation, data entry, and invoice verification.

• Organization: Exceptional ability to manage multiple projects, travel logistics, and tight deadlines simultaneously.

• Communication: Effective written and verbal communication skills to manage relationships with stakeholders and suppliers.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, International Business, Finance, or a related field.

• Experience: 2–3 years of previous experience in procurement, purchasing, or supply chain roles.

• Technical Knowledge: Familiarity with ERP systems, specifically Oracle NetSuite (SAP or similar tools are beneficial).

• Language: English proficiency at a B2+ level is required for effective collaboration within our global structure.

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment.

#LI-Remote 

#LI-ES1

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

The salary range for this role is negotiable, the range being $5,000 - $7,500 USD gross per month. 

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a detail-oriented and proactive IT Vendor Management Program Manager to lead the execution of our third-party risk management framework. This role is the backbone of our vendor oversight, ensuring that every partnership—from non-critical services to complex bank integrations—aligns with our high standards for security, compliance, and operational excellence. You will have the authority to manage the vendor lifecycle and ensure our program remains robust under regulatory scrutiny.

Compensation

The compensation range for the role is $5,000 - $7,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Standards & Governance: work cross-functionally with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Due Diligence & Monitoring: Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Documentation & Reporting: Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Risk Assessment: Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaboration: Work cross-functionally with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Issue Escalation: Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

What We Look For:

• Experience: 7+ years of professional experience in vendor risk management, procurement, or third-party compliance, preferably within the fintech or regulated financial services industry.
• Regulatory Knowledge: Understanding of third-party risk management lifecycle and regulatory guidance (e.g., PCI-DSS, SOC 2, GLBA, and BSA/AML).
• Execution: Proven track record of managing a high volume of vendor assessments and maintaining a state of "audit-readiness" for bank partners and regulators.
• Education: Bachelor’s degree in Business, Finance, Law, or equivalent practical experience.

About You: 

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

#Li-remote #full-time

Title: IT Operations Analyst

Location: Bogota, hybrid

Hiring Manager: Dave Bergen

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide our end users the highest level of IT Support.

Compensation

The compensation range for the role is $1,500 - $2,000 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

What You'll Do:

• Be the one of the main points of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices.
• Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion.
• Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to continue to be a more proactive IT Operations team.
• Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security. You should possess the ability and confidence to convey this information accurately to the larger engineering team and, in some cases, the organization as a whole.
• Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work.
• Conduct IT Operations onboarding training for organization new hires, as well as processing IT-focused employee termination responsibilities
• Contribute to existing and future IT audit work on access control history and quarterly software vendor audits.

What We Look For:

• Applicants must be fluent in English.
• Due to the nature of this role, candidates must be based in Bogota, Colombia, and able to work both remotely and in-office when required.
• Experience: 2 -6 years
• Has a team-oriented mindset, sharing the workload but also being willing to step up when resources are minimized. Our ideal candidate is an excellent communicator who shows patience and a willingness to learn. 
• Systems and skills knowledge should include a high aptitude in cloud-based productivity suite administration, macOS device management and configuration using enterprise tools, IT service management platforms with experience in ticket automation and workflow design, enterprise Windows device management using third-party solutions, productivity software suite administration, and management of enterprise endpoint security platforms.

Preferred Knowledge and Skills:

• Possess the ability to be a self-starter:  
  • Identify a problem.
  • Assess the situation and any variables
  • Work quickly and accurately to resolve the problem
  • Identify areas where processes can be improved to reduce the reoccurrence of existing problems
  • Take the initiative and work autonomously to implement the improvement.
• Ability to react to a rapidly changing organization with a true start-up mentality.
• Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts, including Jira ticketing classification, pointing, and meeting workflows.
• Possess a high level of organization with the ability to document workflows accurately and in a manner that can be replicated. Change management is critical to the success of our IT Operations team for both auditing purposes and process improvement. Our ideal candidate would have experience and comfort in bringing these skills to Sezzle.
• Experience working with PCI-DSS, SOC 2 Type 2,  and CIS controls; specifically in implementation, documentation, administration, and continued adherence to these controls.

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. 
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#LI-Onsite #Full-time

The Team

You will join a high-impact team of strategic account managers who own revenue outcomes across our Enterprise accounts. We are a group of commercially-driven experts fueled by underdog grit and a commitment to mutual accountability. We don’t just manage accounts; we operate as the CEO of our book of business—driving net dollar retention, identifying expansion opportunities, and delivering measurable ROI for B2C leaders.

The Opportunity

We are looking for a Strategic Account Manager to own a portfolio of Enterprise accounts across the install base. This is a quota-carrying, revenue-accountable role where you will drive renewals, expansion, and net dollar retention across a higher-volume book of business.

The ideal candidate is a commercially-minded operator who thrives in a fast-paced environment, can manage multiple accounts simultaneously, and knows how to turn customer relationships into revenue growth. You are proactive, organized, and relentless in identifying opportunities to expand Gladly’s footprint within your accounts.

What You’ll Do

• Revenue Ownership: Carry a net dollar retention quota. Own the full renewal cycle, proactively identify and close expansion and cross-sell opportunities, and drive adoption of Gladly’s AI products across your portfolio.
• Account Planning & Prioritization: Build efficient account plans that balance high-impact strategic engagement with portfolio-wide coverage. Identify key accounts for deeper investment and develop playbooks for scalable growth.
• Customer Engagement: Lead QBRs, renewal discussions, and strategic conversations with VP and Director-level stakeholders. Translate platform value into business outcomes that support retention and growth.
• Commercial Negotiation: Manage renewal and expansion negotiations with confidence. Navigate procurement and approval processes efficiently across a larger book of business.
• Product & Solutions Expertise: Leverage knowledge of Gladly’s platform and Customer AI capabilities to recommend solutions that drive efficiency and customer value. Position AI adoption as a strategic expansion lever.
• Cross-functional Collaboration: Partner with Sales, Product, and CX teams to advocate for the Voice of the Customer and ensure alignment on account priorities and timelines.

What We’re Looking For

• Experience: 5+ years in a quota-carrying, client-facing role (Account Management, Customer Success with commercial ownership, or Install Base Sales) within a SaaS environment.
• Revenue Track Record: Proven success owning renewal and expansion targets. Experience managing five-to-six figure commercial cycles.
• Portfolio Management: Strong ability to manage a higher-volume book of business without sacrificing quality of engagement or commercial rigor.
• Commercial Mindset: You see customer success and revenue growth as inseparable. Every interaction is an opportunity to deepen value and expand the relationship.
• Operational Discipline: Excellent organizational skills and the ability to prioritize effectively across competing demands in a fast-paced environment.
• Ownership & Initiative: A proactive, “CEO of your book” mindset. You identify risk early, surface opportunities independently, and drive action without waiting for direction.
• Underdog Grit: A willingness to learn, adapt, and strive for excellence in an environment that values transparency and winning as one team.

Customer Onboarding Manager

We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship!

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Who are Tipalti:

Tipalti is one of the most exciting fintechs in the world, our Series F funding raised $270 million - valuing us at over $8.3 billion.  We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

You will be responsible:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

About You

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience with implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Customer Support Engineer

We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.

Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

About you 

• Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
• Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail-oriented and well-organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem-solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
• Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Team Lead, Payment Operations

We are searching for a talented Payment Operations Team Lead who brings strong ownership, clarity, and execution. This role is about leading a team that runs critical daily operations smoothly, consistently, and with high standards!

You will be responsible for keeping operations on track, supporting your team, and ensuring we deliver accurate and timely payments every day.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Lead Daily Operations

• Own shift planning and ensure proper coverage across US business working hours
• Ensure tasks are completed on time and meet quality standards (SLAs)
• Monitor payments workflows and quickly address any delays or issues
• Ensure consistent delivery against quality and performance standards

Manage Communication & Escalations

• Act as the main point of contact for payment operation issues during US business working hours
• Own and drive resolution of high-priority escalations
• Communicate clearly with customers and internal stakeholders
• Provide timely updates to leadership on critical issues and progress
• Lead RCA preparation for major incidents
• Work in collaboration with Support, Customer Success, Risk, Product and Engineering teams

Drive Process Excellence

• Follow and reinforce standard operating procedures
• Identify recurring issues and drive improvements
• Maintain high standards of accuracy, compliance, and consistency

People Management

• Lead, mentor, and support team members, including onboarding and ongoing development
• Build a High-Performing Team Culture - Drive team engagement, motivation, and collaboration across shifts
• Develop Talent & Performance - Provide regular feedback, coaching, and performance evaluations. Identify skill gaps and create development plans for team members

About you 

• Proven experience leading a team (payment ops, operations, fintech, or similar)
• Experience managing SLAs, escalations, and daily operational workflows
• Experience working with CRM and ticketing systems (e.g., Zendesk, Salesforce, Jira)
• Ability to handle high-pressure situations and make decisions quickly
• Strong communication skills, including simplifying complex issues
• Availability to support critical incidents outside working hours when needed
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment
• Available to work from the Medellín office (hybrid)

Advantages:

• Experience or familiarity with payment operations or financial workflows (e.g., ACH, wires, reconciliation) is a strong advantage

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Senior Technical Support Engineer

We are looking for a talented Senior Technical Support Engineer to step onto a fintech unicorn rocketship!

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Take full ownership of complex technical issues escalated by Onboarding, Customer Support, and Customer Success teams - covering root cause analysis, investigation, and clear resolution communication.
• Act as the voice of the customer internally, advocating for urgency and prioritization based on real business impact, and lead internal escalations with Engineering, Product, and Operations teams.
• Provide expert-level support on Accounts Payable, Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless resolution.
• Diagnose and resolve ERP-related technical issues, (e.g., NetSuite, SAP, BC, Acumatica, QuickBooks), including data mapping, API failures, sync inconsistencies, and financial object discrepancies (vendors, invoices, payments), with a focus on durable, well-documented fixes.
• Identifying systemic gaps, improving data flows, and partnering with Engineering and Product to implement long-term fixes.
• Manage sensitive, high-touch customer escalations with professionalism and care, including dedicated Slack channels with multiple stakeholders.
• Lead incident response for critical production issues, including executive-level communication, timeline management, frequent crucial updates, and post-incident root cause analysis (RCA).
• Conduct business impact assessments to prioritize issues effectively and communicate risk to internal stakeholders and leadership.
• Proactively identify emerging issues and trends before they escalate, contributing to systemic improvements and long-term system reliability.
• Own and continuously improve the team’s Confluence knowledge base - writing, maintaining, and expanding internal documentation as a subject matter expert.
• Champion knowledge-sharing practices across the team to reduce ramp time and improve consistency.
• Mentor other engineers, providing guidance on troubleshooting methodologies, and customer communication best practices.
• Identify and implement improvements in support workflows, monitoring, and tooling to increase efficiency and reduce time-to-resolution.

About you 

• Exensive experience in Technical Support, Product Support, or customer-facing technical roles, ideally within FinTech, SaaS, Financial Management, or Accounts Payable sectors.
• Proven experience working in a global company environment, collaborating across Engineering, Product, and Operations teams.
• Strong executive and management communication skills - comfortable presenting and escalating to senior stakeholders with clarity and confidence.
• Demonstrated ability to assess and articulate business impact of technical issues.
• Solid experience with relational databases and SQL; hands-on troubleshooting with MongoDB is a plus.
• Experience troubleshooting API integrations; familiarity with Postman, REST, and SOAP is an advantage.
• Familiarity with reading XML and JSON files.
• Experience managing Confluence documentation and/or other internal knowledge bases.
• Proven ability to manage high-touch customer relationships, including executive-level communication and multi-stakeholder Slack channels.
• Comfortable working across time zones in a remote or hybrid global setup, including coordination with teams in the U.S. and Israel.
• Adaptable to non-standard schedules, including occasional late-hour shifts.
• Self-directed, highly accountable, and a strong team player who makes those around them better.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization. 

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

We are seeking a Level 1 / Level 2 IT Support Engineer to support the onboarding of a newly acquired LATAM business into MiQ systems and provide day-to-day technical support to employees in the region.

The role will work closely with the IT Manager and wider IT Team to ensure a smooth integration of systems, devices, and users while delivering high-quality IT support across the LATAM region

MAIN JOB RESPONSIBILITIES 

• Provide onsite and remote 1st and 2nd line IT support for LATAM region
• Support the onboarding of acquired LATAM employees into existing MiQ systems
• Supporting enrollment of devices into MDM
• Providing systems access and support
• Working with acquired company to support data transitions
• Shipping and receiving of technical hardware 
• Troubleshoot and resolve all technical issues reported by end users
• Manage support tickets via Jira Ticketing System
• Support AV and meetings for internal and client events
• Onboarding and offboarding of users (General)
• Assisting with software deployment, security updates and patches
• Managing MiQ assets via our Asset Management Solution
• Administering devices via our MDM solution
•     Training and Development
• Assist users in developing their IT knowledge 
• Assist users in the transition of data and acclimation into MiQ systems
•     Asset Procurement
• Work with IT Manager to source hardware vendors in LATAM regions
• Become key contact for vendors and procurement in LATAM 
• Shipping & Receiving of hardware and tech 

REQUIRED EXPERIENCE

• Minimum 2 years experience in technical support role
• Proficient working with MDM (Jumpcloud, JAMF) and Anti-virus solutions 
• Proficient working with SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
• Proficient working with both Windows and MacOS
• Ability to work with regional teams (LATAM) 
• Knowledge of workplace communication technologies

REQUIRED SKILLS

• Ability to work in an agile environment
• Excellent verbal and written communication skills
• Strives for efficiency and effectiveness
• Alignment with MiQ's core values/culture
• A can do' attitude to provide energy, drive and enthusiasm
• Stays curious - demonstrates they can learn from anyone, acknowledges weaknesses and is open to growth

Technical Support Team Lead

As a Technical Support Team Lead, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Mentor and support your team members, providing guidance on complex technical issues and designing onboarding processes for new hires. You'll be responsible for building and managing the team's shift schedule to ensure proper coverage.
• Oversee ticket assignments and prioritization to meet service-level agreements (SLAs). You'll handle escalations from the Operations team, management, and/or customers, ensuring prompt and effective resolution.
• Take ownership of customer-specific projects, coordinating with relevant stakeholders to drive them from start to finish. You'll work closely and report to global managers to ensure alignment across domains and support cross-team initiatives.
• Actively work on technical tickets and use your strong technical background to guide the team in troubleshooting complex cases.
• Engage directly with customers on high-priority issues and provide timely updates to leadership on progress and critical issues. You'll lead the preparation of RCA documents for major incidents, ensuring clear and timely communication.
• Proactively identify process gaps, propose solutions, and drive initiatives to improve efficiency and documentation.

About you 

• Hands-on experience in Support or Technical Support, or a related field.
• Proven leadership experience in a technical support or engineering team, preferably in a SaaS environment.
• Strong technical troubleshooting skills.
• Availability to assist with critical Sev 1 issues outside of standard working hours when needed.
• Excellent written and verbal communication skills in both English and Spanish.
• You are assertive, decisive, and confident, with the ability to perform under pressure and manage multiple escalations. You're also resilient and solution-oriented in challenging situations.
• A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment.
• Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
• Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team leader.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.